Yachtsman Steakhouse-bug in food

[edjbiologist]

Hi all,

I am looking for some help. I ate earlier this month at one of my favorite restaurants at WDW the Yachtsman. We discovered a bug in my nephew's salad and were completely grossed out.

We were offered a new salad. Uhhh, no thanks.

At the end of the meal, the manager came over and told us that they great fresh salad every day and they wash it. She started to imply that maybe we put the bug in our own food.

Guess what her idea of service recovery was...nothing. Not even a free dessert. We even had to make sure we weren't going to be charged for the bug salad.

Finally the waitress, who was very excellent, took 10% off the bill.

I would like to write Disney.

Does anyone know where I can find email addresses or physical addresses to complain to Disney?[/COLOR]

 

[prncess674]

We were offered a new salad. Uhhh, no thanks.

[snip]

Guess what her idea of service recovery was...nothing.

She offered you a fresh salad, please don't say she offered you nothing. You also received 10% off your bill. Waitresses can't just take percentages off your bill willy nilly, I am sure that was done under the direction of the manager. I have also found that in situations like this, if you know what will make you feel whole again (e.g., a free dessert) then ASK FOR ONE. Managers can't read minds.

 

[kapoof]

not that is matters too much but was it a big bug or a gnat like bug. i know sometimes even at the grocery store those little ones can stick to the lettuce. the salad should have been throughly washed however.

the restaurant was good in taking 10% off. i wouldn't have expected a free dessert though.

hope your next trip is better...

 

[anny_c_99]

to us one time at a Bob Evans. We didn't get upset over it though. We just asked for a new salad, but we did recieve it free.

I guess these things happen more often than not...

Here's hoping your next trip will be better...

 

[edjbiologist]

Wow, thanks for your support.

First of all, if I would have accepted the "new" salad, I would have still paid for it, so no I didn't consider it a concession.

And as fas as being a silly whatever, I know the manager had to okay the the % off but may waitress had to harangue her into it.

I am sorry that I am not allowed to vent my frustration that my family found bugs in their food, a meal that I had to work very hard to pay for.

 

[kapoof]

none of the responses you got were nasty, or even angry.

 

[jarestel]

Nobody likes bugs in their food, there's absolutely no question about that! The question is how far does Disney need to go in order to make amends? The offered solution of a "fresh", bug-free salad and 10% off the bill would seem sufficient.

Out of curiosity, what would seem a fair solution to you?

 

[kapoof]

to the op i am curious as you mentioned you wanted to contact disney..what would you say "there was a bug in my salad and they offered me a new salad and gave me 10% off!!! how dare they! '

i know everyone has had some incident at all kinds of restaurants before. i had something weird in my ice tea at a very nice place and the waiter got me a new drink and said he was sorry and that was that.

don't get too upset over this...its not worth it.


have a better trip next time.

 

[prncess674]

Nobody likes bugs in their food, there's absolutely no question about that! The question is how far does Disney need to go in order to make amends? The offered solution of a "fresh", bug-free salad and 10% off the bill would seem sufficient.

Out of curiosity, what would seem a fair solution to you?

I am curious to know as well.

The point is venting and stewing a month later about a bug is really a bit much. They offerred another salad and 10% off. I have learned that in situations like this asking for something specific at the time of the incident is the best solution. If a free dessert would have made you happy, then ask for one. I am sure they would have happily obliged.

Making people guess what you want as compensation is just silly. For example, I was traveling on business and ordered room service. They put the wrong dressing on my salad. It wasn't a bad dressing, it was just the wrong dressing. I still ate the salad. The food and beverage manager called and said he would comp my meal. I politely declined but said he could give me a few hundred hotel Starwood Preferred Guest points in my account. My meal was already "free" to me since I expense all my meals on the road, but hotel points are something I can use in the future, which made me happy.

 

[mom2my3kids]

I think the waitress took care of it, she did not charge you for the salad and also took 10 percent off the bill. Things happen, Yes hair can get into food even with a cap on and bugs can also.. It happens, just like it could happen at home..I don't think you should write a letter, I think they took care of the problem. There are some people out there that want free food, as a server I see it all the time. I have even seen people put hair in their food.. Yesss I know, I am no way saying the OP did this. But I have had my fair share of people wanting something for nothing..

 

[asmarykay]

I have found that life is so much simpler when I just deal with things as they happen - when I am not happy with a situation - like the OP - I ask for the manager and explain the situation and ask for what I want - in this case I would have explained that my child no longer wanted a salad, but that maybe they could have ice cream after their dinner instead. I find that when issues are dealt with swiftly and with a good attitude they are usually resolved.

 

[DizzDoll]

Restaurants attracts bugs and other less desirable critters. Nature of the beast. No matter how well washed and prepared a salad is, a bug will wander in. I've had an Italian dressing covered grasshopper wander out of my salad in a very nice restaurant not long ago. They took the salad off the bill and didn't even charge for the grasshopper (free protein, in their books ).

 

[eliza61]

Hi all,

I am looking for some help. I ate earlier this month at one of my favorite restaurants at WDW the Yachtsman. We discovered a bug in my nephew's salad and were completely grossed out.

We were offered a new salad. Uhhh, no thanks.

At the end of the meal, the manager came over and told us that they great fresh salad every day and they wash it. She started to imply that maybe we put the bug in our own food.

Guess what her idea of service recovery was...nothing. Not even a free dessert. We even had to make sure we weren't going to be charged for the bug salad.

Finally the waitress, who was very excellent, took 10% off the bill.

I would like to write Disney.

Does anyone know where I can find email addresses or physical addresses to complain to Disney?[/COLOR]

Op,
Try wdw.guest.communications@disneyworld.com
or
Mr. Lee Cockerell
Executive VP of Walt disney world Operations
1375 Buena vista dr.
Lake Buena Vista, Florida, 32830.


Keep the letter short and sweet. Date, time, location of problem. No longer than 1 page. Unfortunately I'm not sure what they can do at this late date but at least let them know.

Good luck

 

[Robert P]

I think the waitress took care of it, she did not charge you for the salad and also took 10 percent off the bill. Things happen, Yes hair can get into food even with a cap on and bugs can also.. It happens, just like it could happen at home..I don't think you should write a letter, I think they took care of the problem. There are some people out there that want free food, as a server I see it all the time. I have even seen people put hair in their food.. Yesss I know, I am no way saying the OP did this. But I have had my fair share of people wanting something for nothing..

ITA with this statement.
A bug was in the salad. They took it away, and you weren't charged for it. It's not like anyone ATE the bug. And, the waitress got the 10% discount for you. While I don't agree with the manager downplaying it at all, I am not sure what you wanted her to do either? What do you feel would have been proper in this circumstance? And, why didn't you let her know that?

A letter to WDW this late after the fact, I think, is just too late for helping to rectify the situation.

 

[1018scr]

I received a salad at one of our favorite restaurants near the beach we go to every summer. When I started eating it, I saw a lady bug in it. When I told the server, she said it was good luck to have a lady bug in your salad. My husband and I still laugh about this and we still eat at this restaurant every summer.

 

[MommySiobhan]

Sorry. It's always gross to find something in your food. Eww.

However, they did compensate IMO by giving you 10% off of your bill and offering a new salad.

The only thing I can see that may have worked differently is how the manager handled it. If you had the feeling she was accusing you as you stated then obviously her tone and wording were not entirely appropriate for the situation.

Having been a restaurant manager, I always found that if there were a problem, I would ask the customer "What can I do for you to make this situation better?" or something along those lines. As long as their request was in reason, I'd go for it. I'd rather have customers come back and leave happy.

 

[NMW]

If you feel it's that important, write to Disney. Not charging you for the salad and replacing it and taking 10% off the bill seems like an appropriate response. If they did nothing, that would be another story.

We had some kind of bug in one of those Dole bags of salad last week and they claim to be triple washed-oh well.

When I was pregnant and therefore easily queasy, I ate half a container of Happy Family from a Chinese restaurant before I found a huge dead fly in it. As my husband pointed out, it was summer, they did have the doors open, flys fly in, etc. He told me that they probably didn't "cook" it with the food, but that it probably landed on on the food before they put the lid on the container and then they just sealed the container-fly and all. Also, bright side-I didn't actually EAT the fly. THIS was suppossed to make me feel better as I stood over the kitchen sink, dry heaving! I did not call the restaurant to complain, but it was a year before I could order food from there again. We get chinese about once a week, lots of times from that place, and it has never happened since.

 

[edjbiologist]

The only thing I am upset about is the manager's attitude.

I want nothing from Disney.

I guess I am, apparently, one of the few people who thinks that a manager should be friendly and helpful when dealing with an incident, not rude and accusational.

I know I would want to know if people were having a problem with my employees.

I think you have all been a little hostile to this post but I very much appreaciate the one poster that listed contact information for me.

I don't feel I need to justify myself, but I am also planning on writing a very complimentary letter about good service I received too.

This will be my last post on Dis boards as this has been a very disappointing response from the posters. I certainly don't get any Disney magic from this site or the posters.

 

[mtry]

I think, you probably would have been happy with 10% off but am I wrong in saying That"s NOT THE POINT, maybe you are so upset at the accusation and the bug is now not the problem. Maybe had the manager handled the situation with more diplomacy you would not have been insulted, after all you got a bug in your salad, then insulted. I would be bothered more to be insulted than to have a bug in my salad. In your defense, if you hadn't felt accused or needing to defend yourself I would bet you would have left happy with your 10%. So if you are stewing its because of how you were treated. Maybe I am wrong. Let me know.

 

[kapoof]

The only thing I am upset about is the manager's attitude.

I want nothing from Disney.

I guess I am, apparently, one of the few people who thinks that a manager should be friendly and helpful when dealing with an incident, not rude and accusational.

I know I would want to know if people were having a problem with my employees.

I think you have all been a little hostile to this post but I very much appreaciate the one poster that listed contact information for me.

I don't feel I need to justify myself, but I am also planning on writing a very complimentary letter about good service I received too.

This will be my last post on Dis boards as this has been a very disappointing response from the posters. I certainly don't get any Disney magic from this site or the posters.

i repeat , no one here has been hostile to you. in fact most wished you a great trip next time! we just didn't jump on your ban wagon. if you don't post again that is your choice, but pouting about it isn't the answer. all these posters for your thread have been very nice.