FlyingBelle
DIS Veteran
- Joined
- Jun 14, 2006
Has anyone else experienced a really long wait time for a response to a trouble ticket? I submitted 2 of them back in early December and still no response??
Double check the status of your ticket to make sure that it says "open." That is the only way that it will show up in my "to do" queue. We're pretty caught up on all of these (like about 12-24 hours) so if you have something that is open and we are not to the point of waiting only on the merchant, PM me with your SR email address and I will look into it for you.
Double check the status of your ticket to make sure that it says "open." That is the only way that it will show up in my "to do" queue. We're pretty caught up on all of these (like about 12-24 hours) so if you have something that is open and we are not to the point of waiting only on the merchant, PM me with your SR email address and I will look into it for you.