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yodel
01-01-2006, 09:08 PM
Hi fellow dissers. We did the 10-day Christmas cruise on the Magic in 2004 and just returned from cruising on the Magic this Christmas (12/24-12/31 2005). We noticed that the ship was looking tired and not as polished. Did any of you notice this as well? Also, we weren't as impressed this time with the cruise as we were last year. Simply put, the ship is starting to show her age ... but what's most surprising is the dramatic change from last Christmas to this Christmas. It's almost as though Disney has cut-back on their maintenance crew and don't have enough people to keep the Magic in ship-shape.

However, our biggest dissappointment was our server. Everything was great until she received her tip on the Friday night from us ... but after that she was extremely grumpy and had the nerve to tell our son to hurry up and make up his mind at Breakfast. We gave her a full tip and were very surprised to see the switch. Her name was Shantol ... have any of you seen this before from her? Needless to say this left a terribe taste in our mouths and I don't think we'll cruise with Disney again for a long time.

mym
01-02-2006, 10:07 AM
sorry you had such a bad experience on your cruise. we've have had shantol on a previous cruise, sounds like the same person. she was not that great for us either

Muushka
01-02-2006, 10:07 AM
Gosh, that is sad about the server. I don't understand that. And also sad to hear the Magic is getting old......

Hope you enjoyed your cruise otherwise!

I was wondering. We were on the Wonder and received a beautiful lithograph specially made for the Christmas cruise. Did the people on the Magic recieve one also? I thought it was a great surprise.

yodel
01-02-2006, 01:35 PM
Yes, we received the Don "Ducky" Williams lithograph as well. It was a very nice gift. The added bonus was that Don was on our ship and available to us to sign the lithograph. We had 2 staterooms, so we were able to get get 2 copies and get both of them signed as well.

princessmomma
01-02-2006, 01:46 PM
Everything was great until she received her tip on the Friday night from us ... but after that she was extremely grumpy

We had to same experience with our server too! He is not very pleasant the next morning for breakfast. I started wondering if the recommended amount is an insult and isn't good enough anymore. Maybe he thought he went above and beyond the call of duty and deserved more. It really left a sour taste in my mouth too.

yodel
01-02-2006, 09:35 PM
That is very interesting. Seems as though Disney needs to sit down with their servers and get them to ensure that follow-through on the magical experience right through to the end. It's too bad that this happened too ... I have now booked a cruise with RCCL instead.

budwmn
01-02-2006, 09:45 PM
On our second DCL cruise our server made an interesting remark on the last morning. He said, " Good Morning. Please forgive me if me if I seem abrupt (or some word to that effect), but we are always quite pressed for time in the morning because we have to get the ship ready for the next cruisers. Thanks for your understanding."

As a result, we took absolutely no offense and have remembered this on subsequent cruises. I can understand being confused by the change of behavior on the last morning, but they have 30 - 40 minutes to take orders and deliver food. They are under a lot of pressure.

Aisling
01-02-2006, 09:55 PM
We noticed that the ship was looking tired and not as polished. Did any of you notice this as well? Also, we weren't as impressed this time with the cruise as we were last year. Simply put, the ship is starting to show her age ...
Wow, I must have lower standards than you, because I just got off the same cruise, and the Magic looked like a ship right out of drydock, shiny and new.
However, this was my first cruise on the Magic, so I have nothing to compare it to.

It's a shame about your bad server experience. We were lucky, and got Deneval from Jamaica and Ronette from South Africa...both friendly and efficient til the end.

fidldidi
01-02-2006, 10:33 PM
We were on the Magic the week before Christmas and I actually thought the ship looked in great condition. I thought it was looking better than the Wonder looked to me a year prior. Our room was great, clean, in working order, as was the rest of the ship in my opinion. I continue to be impressed when I see CMs polishing the metal on the back of pool furniture and things like that. The only thing I found that was out of order on the ship was an ice machine at the drink station, and when I returned a few hours later it was fixed. I was actually expecting the ship to be showing her age more, and I was very pleasantly surprised and impressed.

Our servers were also good, as was our stateroom attendant. He did a superb job on our room and the most impressive thing was that we never really saw him. He just magically came in and out and made the room clean and beautiful.

So, we had a really good experience overall.

Disney Lover Linda
01-03-2006, 09:12 AM
We just returned from Christmas cruise also. Overall wonderful cruise, great weather, good people on ship. I did notice a little wear and tear on the ship since we last cruised but nothing that effected my enjoyment. Our servers were not very good the first day or 2 but got better has week went on and were very gracious and friendly on our last morning. No complaints there. Decorations were beautiful, Mrs. Clause was great. Santa was odd looking though;they gave a nice Pooh pillow to my daughter's age group. My on big disappointment was Christmas dinner. My lobster was dry and they did not serve with butter. I got the chocolate yule log for dessert - yuke! IT WAS AWFUL! I only took one bite. The food did get better later in the week and Palo was WONDERFUL! :love: The new Goofy's Galley near Mickey Pool is great. Fresh fruit, salads, fresh sandwichs, really nice addition. Big screen at family pool was really nice. Our stateroom attendant Margaret was SUPER! I'd do it again any day.

KKB
01-03-2006, 10:44 AM
I am just EXHAUSTED from travelling w/ 26 family members (12 children), and illness plagued my family the whole week (and continues!)

We did have a wonderful time. Not much downtime! Seems we were running children from activity to activity to meet up w/ cousins. Luckily DH & I had Palo ressies for brunch and dinner--and I cannot say enough about the magnificent food & service (especially cutey Anton :blush: ) there! The wives also had brunch there--FABULOUS! But 3x in 2 days was a bit filling!

DH & I did leave the kids at clubs to hit casinos in St. Maarten--fun, but that is where we spent the most of our cash! (CASH, not ship account... :earseek: ). And Thurs. night since the kids club was open until 1AM we did hit the adult bars together.

Kids had a BALL, maybe too many activities to choose from. A week at the Jersey shore w/ the cousins was far more relaxing! A cruise w/ the immediate family might be more relaxing, or one w/ older kids (ours are 5-10).

DD had earache all week--pumped her w/ advil daily, and it finally ran its course. I was ill pirate night/St. Thomas--might have been my transderm patch. Never bothered me on last cruise, but I gave it up w/ no ill effects after. DS5 had stomach issues last day--he had to miss Castaway Cay :guilty: (DH & I tag-teamed). I was ill on trip home. Thought it was a bad sandwich at the airport, but older 2 were sick last night, and DH isn't doing well, so we must be running something through.

From kids perspective, Disney is the way to go. From an adults perspective, we saw no definitive differences from our Princess cruise last year. We did LOVE Palo, and Diversions is a wonderful sports bar--the nightclub area is terrific. But the disco on Princess got more action than all of Beat street put together after 11PM! (We were thrilled to get the Alamo Bowl on TV, even in the rooms, so the boys could watch! Go Huskers!)

I would like to try Disney again in about 5 years. DH & I will stick w/ Princess or similar lines for just us. Verandah was necessary to get 5 in one room--would like to get Cat. 3 next time w/ HUGE verandah, but 2 connecting rooms may be more in price range. DH & I didn't feel we needed a balcony. (although, let me tell you, MIL's Cat. 3 w/ 2 large bathrooms, & virtual DECK for a verandah--THAT was nice!)

Ports were nicer than Western....Castaway Cay is AMAZING! We didn't get to Princess' private island last year due to hurricane damage. It will be nice to compare.

We loved our servers & room steward. All very patient w/ us as we rotated tables (6 families), sick kids, etc. Family photos turned out wonderful!

Great fun, but not as relaxing as I had hoped. Still recouperating!

Kris

PS Met most of disers, but SADLY very little time w/ them--MIL was expecting a LOT more together time than I anticipated! Well, we can chat now!

Muushka
01-03-2006, 03:45 PM
Snip..... My on big disappointment was Christmas dinner. My lobster was dry and they did not serve with butter. I got the chocolate yule log for dessert - yuke! IT WAS AWFUL! I only took one bite.[/

We were on the Wonder and sounds like we may have had the same menu. I had remembered that the lobster last year was not all that great, so I got the turkey and am glad I did after your description! No, I don't cruise DCL for the great food.... :flower: Now PALO is a different story :cool1:

peterandvicd
01-03-2006, 07:43 PM
We just came off the DEc.24-31st Cruise. We had 11 people all together. I have very high expectations, and The Disney Magic exceeded them. The ship was spotless, the service was great, and I gained 5 pounds off of the great food. We were so happy that we have a group of around 40 people that are booked for Dec. 30, 2005 -Jan. 6th, 2006. I have been on 10 cruises, and this was by far the best. :earsgirl:

risajs
01-04-2006, 11:15 AM
This was our first Disney cruise, too, but my husband and I both commented about what wonderful care was taken to keep the ship clean and in chape. We thought it was beautiful.

Margaret was our room attendant, as well. We were in 7501. I loved the room - very quiet, and LOVED Margaret. She was SOOO sweet to our 2 year old. Our server was Reshet (or something like that, from India) and Sara from England. They were good, but not excellent. The food was good, but mostly a mixed bag. Some of the desserts were just tasteless. The baked Alaska on the last night was a farce. The food in Palo's we found to be very good for both dinner and brunch. Aleksander was our server and did a very good job.

Our 10 yo son had an excellent time and cried on the way home from missing his new friends and the fun he had. The girls in Flouder's were WONDEFUL and very accomodating to our requests. We went WAY beyond our 10 hours and I was frankly, quite surprised that more folks did not take advantage of this service. Alayna had a great time there. They also gave us snapshots of her with Snow White and Cinderella, a large wall size growth chart, and a Disney suitcase with color-in designs, in addition to her many artistic creations.

I personally thought Christmas Eve was one of the most magical nights in my life. We were right next to the tree during the lighting and the "snow" was great. My only complaint was that the lines were so long, my 2 yo didn't get to sit with Santa.

Overall, I'd do it again in a heart beat. Thanks for all the great advice I got from this group, as well.

Risa

domiii
01-04-2006, 02:26 PM
Looks like there were alot of us on the Chirstmas cruise. The 12 of us had a fabulous, relaxing time. We didn't try to do it all, so we had some down time. We all enjoyed the food, perhaps because we took the recommendations of our servers, Cornwall and Ian, who were just marvelous until the end. Everyone has their own opinion, which is what makes this forum so great.

There were a few cast members that we joked with us the whole trip and they went out of their way to make our time special. They made us feel we were the only ones on the ship! We even got a private backstage tour!

We didn't find the lines to be long, because of DISboard advise, we got to events early. From family portraits to characters meets and autographs. Teenagers got a watch from Santa. Mrs. Claus was alot of fun and took time with us older kids, too. I was impressed that she tended to the younger ones before visiting with us. That's how it should be.

There were crews out daily maitaining the ship. I had only been on the Wonder before, so I can't comment on the comdition of the Magic. It looked great to me.

Six of our party, ages 13 to 21, would have liked more to do. They weren't complaining, though. Just felt more variety would have been nice. Some liked The Stack and others didn't really give it a chance. For the most part, we made our own fun. I doubt we will ever travel together like that anytime soon. That made this trip all the more special to us.

It was a bummer that most of our excursions on CC were cancelled. I was disappointed in the merchandize on the ship and CC. Other than that, I have no complaints, except that I am back to work and it is cold out!

KKB
01-04-2006, 02:37 PM
I was disappointed in the merchandize on the ship and CC. Other than that, I have no complaints, except that I am back to work and it is cold out!

Hey, Karen!!

Funny, I bought FAR more on the ship/CC than I bought on our last cruise! (admitedly I had more to buy for, but...) I could have bought a lot more! Each of us got 2 tees (one CC, one other), and Jack got the stuffed ship w/ 4 characters as a consolation prize since the poor guy missed CC :guilty: --I was looking for an excuse to buy him that! NOT looking forward to the credit card bill next month! :confused3

I agree, the ship was lovely. Our teens felt the Stack was too old for them (13 & 14). 13yo signed into 10-12 year olds (he just turned), and 14yo pretty much hung w/ her mom (same as at home). Younger kids loved it all--clubs, pools, shows, cousins to play w/ 24/7. Dan & I felt it was fairly similar to our Princess cruise from an adults perspective (though certainly not as relaxing w/ the kids along!), but Disney is the ONLY way to go for kids! I think we will go again in 5 years or so--not until we can afford a Cat. 3 or better!!!!!!!!!!!!!!!!!!

It was lovely to meet you (& your DH in towel attire!! :rolleyes1 )

Happy cruising next year!

Kris

risajs
01-04-2006, 04:07 PM
Did any of you see my husband, Keith, the "policeman" on stage working with the juggler during the show earlier in the week? That was such a hoot. We just bumped into him in the elevator on the way down to the show and he asked Keith to assist him. That made the cruise all the more sepcial for us.

Risa

grimgrinnin
01-05-2006, 03:43 PM
Did any of you see my husband, Keith, the "policeman" on stage working with the juggler during the show earlier in the week?

Was He the one that threw the juggling balls back at the juggler? That was too funny.


grim pirate:

LynnTarrant
01-05-2006, 04:07 PM
We were on the cruise and saw your husband Risa even funnier we were your next door neighbours!!! 7502... we also thought that Margaret was a wonderful stateroom hostess.
It sounds as if Disney lover Linda was nearby too as she also mentions Margaret.
This was our third Disney cruise we had a wonderful time and honestly can see very little wear and tear on the ship.

3xthecharm
01-05-2006, 08:40 PM
We had a great time.

DH works on many ships (navy). He could not get over the great condition of the Magic. He said you cannot imagine the damage salt water does. He had never seen a ship so well maintained considering its constant use.

Our Palo server said that the crew numbers were low due to illness.

The food was very good. I wish they had a few more kid friendly options. I have banned pizza, french fries, buttered noodles, and steak from our kids diets for atleast a month. :rotfl:

Our head server stunk. He messed up many orders. He served my kids foods to which they are allergic many times as a side dish. When I asked him to take it back, he simply scrapped the food off. I had to politely insist that he get a fresh plate of food. But, our assistant server was great. She was wonderful with the children.

Our stateroom hostess, Denise, was great, too. She remembered our kids names and ages. She somehow figured out in which bed they were sleeping and arranged their toys on them.

We spent plenty of family time. Kids were in the club several times. DD5 took a nap most afternoons so she could enjoy her evening. DS8 and DS10 even took a couple. We did the 2pm matinee of the evening shows twice. It worked great for DD5.

I'm not a party girl, so I reluctantly attended the deck parties. My kids loved them. All of young kids easily got close to the stage to see the performance. Several of the kids in our party ended up dancing on stage.

We did leave the ship with a little illness. DD5 had stomach bug by Sunday night. DS10 started Monday morning. It was minor and lasted a day.

fidldidi
01-06-2006, 12:37 PM
Was He the one that threw the juggling balls back at the juggler? That was too funny.


grim pirate:

So, we were on the cruise the week PRIOR to you all, and we also had a "policeman" pulled from the audience, who also threw the balls back at the juggler on stage. And I thought it was all spontaneous... bummer! Still funny, though!

mym
01-06-2006, 08:13 PM
3xthecharm,

sorry your dining experience wasnt as good as it could have been. the head server should be responsible for any food allergies you have...they honestly just scraped the food off? who did you have? besides that i hope your cruise was good!

minniegrl
01-07-2006, 12:59 PM
Hi all!

DH and I were also on the Christmas cruise, and thought that the ship looked great. We cruised on the Magic in November of 2003 and I thought it looked just as good, if not better.

We also had Deneval and Ronette for our servers, and they were wonderful. They did seem a bit rushed on the last morning, but were never curt or rude. I did realize that they had to get the ship ready in a matter of hours for the new cruisers, though. We tipped above the recommended amount simply because I thought the recommended amount was too low for the service that they provided. Even if the food wasn't 5-star, the sheer amount that we ordered in order to try everything that we wanted would have cost more than the recommended tip suggested. Deneval and Ronette were great with the kids at our table, playing and joking with them, and always called them by name. They were always concerned with whether or not we were enjoying our meal, and were ready and willing to bring us a replacement in the event that were were NOT enjoying our meal. What else can I say?

Palo was excellent, as usual. I came on planning to ask for Marco for every meal at Palo, but we ended up with Emanuelle for brunch and tea, and he was an excellent server, also. Not only did he engage us in conversation and joke with us, he was very attentive and made excellent recommendations for already excellent food. We did have Marco for our dinner at Palo, and as usual he brought practically everything on the menu for us to try, which is one of the reasons I adore him. Ok, I'll tell the truth....its the accent. That is REALLY why I adore him. :faint:

I did feel like there was so much going on that there was no possible way to get to everything that I wanted to get to, and while I do understand that they need all those activities to cater to a wide variety of interests, I was disappointed that so many things were planned for 7:30, which made it hard to watch the entire show and still get to dinner on time. (taking a breath now)

I only had one motion sickness episode this cruise, which was great since we had 25 ft waves last cruise and I spent the first two days with my head in the toilet.

We had a great cruise, with great friends, and many great experiences. I do think that maybe you really need to love Disney to go on a Disney cruise.


::MinnieMo Minniegrl

missmulan
01-07-2006, 10:53 PM
However, our biggest dissappointment was our server. Everything was great until she received her tip on the Friday night from us ... but after that she was extremely grumpy and had the nerve to tell our son to hurry up and make up his mind at Breakfast. We gave her a full tip and were very surprised to see the switch. Her name was Shantol ... have any of you seen this before from her?


YES! We were on the 12/10 Magic and had Shantol from Jamaica too!
I've reported on several post about how unhappy I was and I am glad to find that I'm not the only one. She was NOT GOOD. She was grumpy even before tip night. She rolled her eyes a few times when my DS couldn't make up his mind or too slow to respond. I don't know if it's her culture but it was certainly not very Disney of her. I let it roll off my back and just accepted it as her background/culture. Some woman are stronger than others in different countries. We also gave full tip.

What made it nice at dinner was her Assistant Server ANASTASIA from Russia. She was nice. Anastasia forgot to refill drinks or even bring any on one night but she tried really hard.

Even tho' she made this a "not so nice experience" at dinner, it will not deter me from any future cruises.

Muushka
01-08-2006, 08:13 AM
We also gave full tip.

I know I will get flamed for this :scared1: , but I would not give someone who gave poor service a full tip. She is lucky she was not my server!

On the other hand, I will give extra to someone who goes above and beyond.

On our first cruise we gave extra to both the server and the assistant because they were that good. This last cruise our server was great and the assistant was not great, but he was not bad. We gave him (assistant) the full tip. He did not go above and beyond, but our meals were not unpleasant because of it.

I used to work with the public (medical setting) and tips were not part of the reward for doing a good job, but I was not grumpy with any of my patients and I certainly never rolled my eyes at their strange requests! Yes, I know that my salary was much higher than a waiter's, but the point is that people who work with the public need to treat them properly, especially if your livlehood is depending on it!

minniegrl
01-08-2006, 11:53 AM
Muushka - I don't think that your comment deserves a flaming at all. Bad service should equal a bad tip. More power to you if you actually go through with it! (admittedly, i don't always go through with it when i should)

As for the rude female Jamaican server, we had Deneval on the Christmas cruise, and he was also Jamaican. He was not at all rude, was very patient and helpful, and was always always pleasant. It sounds like maybe she's just not a pleasant person. I mean everyone has bad days, but when her name consistently comes up in a negative way, there's something more going on. I'm glad we didn't have her!

dannyb
01-09-2006, 03:32 PM
I, too, sensed a little disappointment on the part of our server, and we left a little more than the recommended tip (about 20% more). We figured it was appropriate to tip a little better due to the holiday. Perhaps he thought it appropriate, too, only more so.

We thought the ship was in great shape (it was our 3rd time on board) and we particularly enjoyed the enhancements following the drydock.

nskjerven
01-09-2006, 09:08 PM
Gotta give my 02 cents

The service was great... even though we came late....
The ship was shinning....even when Wilson was whinning...
Pictures galore...from the 3rd floor...
Missing our new buds....in their fancy new duds...
Trying to recapture the Magic...makes Nan's poems tragic....

okay back to my old self....

twas the night before rum....yo ho yo ho...isn't there another cruise out there for me???

:rotfl2: :rotfl2: :rotfl2:

Aisling
01-10-2006, 02:14 PM
Gotta give my 02 cents

The service was great... even though we came late....
The ship was shinning....even when Wilson was whinning...
Pictures galore...from the 3rd floor...
Missing our new buds....in their fancy new duds...
Trying to recapture the Magic...makes Nan's poems tragic....

okay back to my old self....

twas the night before rum....yo ho yo ho...isn't there another cruise out there for me???

:rotfl2: :rotfl2: :rotfl2:


Nan :flower3: You deserve a prize that that lil diddy!

Disney Lover Linda
01-10-2006, 07:51 PM
Hey LynnTarrant- we were across the hall, 7503! I had the Disney Christmas clings on the door. You were lucky, you had a window! I missed that this time, we had a cat. 10. It was nice but impossible to know whether it was day or night. I really liked our area, quiet and like I said before, Margaret was a great stateroom attendant. I had my fingers crossed for an upgrade sincewe had guaranteed Cat. 10 when we booked but it was not to be. It was a super trip - went way to fast. At least I have WDW to look forward to in July.

risajs
01-11-2006, 12:19 PM
Hey we were your next door neighbors with the 2 year old who was always running in the hall! I would rebook that location again in a heartbeat. You are right about it being so dark in the room. I had wanted that this time around so the kids would be able to nap in the room. It also made for some late mornings, though, and next time we'll get a porthole, but I liked the quiet and the dark.

Risa

Cali disneygirl
01-19-2006, 06:33 PM
We had Shontol on our December 17 -24th cruise and she was good majority of the time. I do know that she only had a couple more weeks left before she got off of the boat after however long they go (6 months or 6 weeks maybe?) at a time. She seemed ready to get off the boat when we had her but was always nice. Her assistant server Anastashia was great. We tipped them both equally because we thought she did as much if not more work. She was always smiling and was very nice to the kids. We did not give our tips until the morning we were leaving.

glass-slipper
01-24-2006, 01:50 PM
We had Shantol on our 1/7 cruise and I wasn't happy with her at all! She was nice when she wanted to be and very pushy with the alcohol. I'm not a big drinker and ordered iced tea at dinner, so did DH. She actually asked me why I didn't drink. Was there something in my past, did I use to drink and stop??!! I was shocked! Really too personal, but I did say I just wasn't a drinker. She then asked if we were celebrating a special occassion, maybe we'd like a drink then. She also kept pushing smoothies and virgin daquairs(sp) on my kids. It was uncomfortable. I felt like she was out after the extra gratuity, we ended up tipping her less than the assistant server who did more work and was nicer!