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View Full Version : So angry at TCD and Dollar


Kerryc
11-15-2005, 05:25 PM
When we got our tickets last Friday, I happened to read the handbook they sent and noticed it said if you had a new card type driving licence you had to have the paper counterpart too. after ripping the house apart over the weekend to find it and couldnt i started to panic. I rang TCD and explained and they said "you definitely need it yada yada yada" and advised me to ring Dollar. Which I did who categorically told me there was no way he would be able to hire the car. I have an old driving licence but do not feel confident enough to drive out there. By this morning I was frantic and rang the DVLA to see if they could help. They were very nice and said they could send Dollar a fax, but oh no Dollar wouldn't accept that.So the only option was for my hubby to drive to Swansea and apply in person for a duplicatethen drive back on Friday to pick it up. This meant extra expense and time off work, so i thought hang on a minute how on earth can you be stopped from driving a hire car just because you dont have a crumby piece of paper?? so i rang Dollar at Sandford and lo and behold was told not to worry at all because he wont even need it. I am so mad that if i didnt follow it up myself I could have had all that extra hassle and expense!! BLOODY RED TAPE :confused3

Cochise
11-15-2005, 05:30 PM
Remember the Alamo bloke not being interested in the thing for me.

Nitram64
11-15-2005, 05:41 PM
They make your blood boil at times you'd think they could tell you straight away that you don't need it but they probably have a list that says you need it and thats what all the operators tell you.

Kerryc
11-15-2005, 05:45 PM
I just wish I'd rang Orlando first and saved myself all the stress and tears!

angel659
11-15-2005, 06:55 PM
Hiya

Yeah I know it is horrible when companies do that.

I am wondering if they said it to cover themselves. Again still wrong.

We hired a car without the written paper no problems.

SimonV
11-15-2005, 07:42 PM
Most hire companies won't ask to see the paper part of the licence, but you would need it if you were ever stopped by the police in America, for example. They need to see the whole licence as the paper part includes any endorsements. It is pretty meaningless for most car hire companies, but it can rebound on them if the police come back to them and ask why they are hiring our cars without the full licence work. So, technically, you DO need both parts, but it is unlikely you won't get a car without them.

Obi Wan Kenobi
11-16-2005, 03:04 AM
Well, look an the bright side, this important piece of document won't be lost in your house again! :)

alanjones
11-16-2005, 03:32 AM
We've never been asked for the paper part of the license whenever we've used Dollar, either at Sanford, MCO or LAX.

Kerryc
11-16-2005, 03:46 AM
Well, look an the bright side, this important piece of document won't be lost in your house again! :)


too right OBI!!!

steve404
11-16-2005, 06:06 AM
Kerry,

As mentioned previously, even in this country if you are stopped by the police you are obliged to produce both paper and card part of your licence as endorsements and entitlements are listed on the paper part, so I suppose that it makes sense that both parts are neccessary for car hire in the States.

This is from the TCD website;
'Please note that you must be at least 21 years of age to hire a car in the US and local charges will apply to any driver is under 25. You need a full British Drivers Licence or International driving licence to rent a car in the state of Florida. There is no minimum time for having had a licence. You must have your original with you and if you have the new style photocard, both parts are required. A faxed copy is not acceptable.'

To be fair TCD have as above highlighted this in their booking conditions.

The 'old style' paper licence was in my opinion much better, but thats progress, apparently :teeth:

Kerryc
11-16-2005, 07:46 AM
Kerry,

As mentioned previously, even in this country if you are stopped by the police you are obliged to produce both paper and card part of your licence as endorsements and entitlements are listed on the paper part, so I suppose that it makes sense that both parts are neccessary for car hire in the States.

This is from the TCD website;
'Please note that you must be at least 21 years of age to hire a car in the US and local charges will apply to any driver is under 25. You need a full British Drivers Licence or International driving licence to rent a car in the state of Florida. There is no minimum time for having had a licence. You must have your original with you and if you have the new style photocard, both parts are required. A faxed copy is not acceptable.'

To be fair TCD have as above highlighted this in their booking conditions.

The 'old style' paper licence was in my opinion much better, but thats progress, apparently :teeth:

I understand that Steve but I was treat as if I was stupid by both TCD and Dollar, they were totally uncompromising. The reason I rang Sandford was because I knew I wouldn't get treat like that by them. Bloody stiff collared sods in this country, absolutely no compassion whatsoever. We genuinely were not aware of this fact until we got our tickets, and then it was only in the Guide Book that came with them, there was nothing on the Dollar Leaflet or Service voucher. If I had not read the guidebook I would have gone out without it anyway.

CHRIS F
11-16-2005, 08:34 AM
I hired from Dollar at MCO on 19th October and they did not ask me for the paper part of the license.

Claire L
11-16-2005, 11:28 AM
I think on only one occasion have we had to show our paper part. But I wouldn't go without it as if stopped by the Police you need to be able to show both parts of the licence.
I did the opposite in June got everything ready and forgot to swap my photocard part from my normal wallet into my holiday wallet, so there we were at Orlando airport and I only had the paper counterpart! Luckily DH had both parts and as he is the one who drives it wasn't too bad, but I am usually named as a driver incase of emergencies. Determined not to forget it next year as I want to drive along the desert roads in Arizona and Nevada :)
Claire ;)

homerdog
11-16-2005, 12:04 PM
if stopped by the Police you need to be able to show both parts of the licence.


Who says? I'm sure that the average FHP cop won't be interested in the paper part, and that's assuming he knows it comes in two parts.

Sorry, but I think that posts like this (and SV's) cause unnecessary worry, even though I realise that is not your intention. :)

Claire L
11-16-2005, 12:13 PM
Who says? I'm sure that the average FHP cop won't be interested in the paper part, and that's assuming he knows it comes in two parts.

Sorry, but I think that posts like this (and SV's) cause unnecessary worry, even though I realise that is not your intention. :)

Technically you do not have a valid licence if you cannot provide both parts of it. Sorry but I would not want to get on the wrong side of the law in the US considering how strict they are about things. As Florida is popular with the Brits I am sure the Police would be aware of this. Also Simon who knows alot about Florida, agrees both parts are technically needed.

Claire ;)

homerdog
11-16-2005, 12:30 PM
Simon who knows alot about Florida

Fair enough then ;)

Laurafoster
11-16-2005, 01:48 PM
Kerry,


The 'old style' paper licence was in my opinion much better, but thats progress, apparently :teeth:


Maybe, but in this day and age its not very "safe" is it - as in no picture - so if u work at a car hire place you could be giving a car to anyone!

Also "fingers crosssed this wont happen" but if for any reason there was some type of accident then i was told it you would need to produce the both parts of the licence within so many days!

Kerryc
11-16-2005, 02:20 PM
Technically you do not have a valid licence if you cannot provide both parts of it. Sorry but I would not want to get on the wrong side of the law in the US considering how strict they are about things. As Florida is popular with the Brits I am sure the Police would be aware of this. Also Simon who knows alot about Florida, agrees both parts are technically needed.

Claire ;)

there is nothing in the official Dollar documents that say you need both parts. i doubled checked. There is also nothing in the TCD brochure,terms and conditions either.

Claire L
11-16-2005, 04:13 PM
there is nothing in the official Dollar documents that say you need both parts. i doubled checked. There is also nothing in the TCD brochure,terms and conditions either.

Yes TCD quite clearly state in their section about hiring a car with Dollar -

You must have your original with you and if you have the new style photocard, both parts are required.

from here (http://www.travelcitydirect.com/AniteNextPage.asp?p=NEWSINFO_CARHIRE).

Claire ;)

Kerryc
11-16-2005, 04:22 PM
Yes TCD quite clearly state in their section about hiring a car with Dollar -

You must have your original with you and if you have the new style photocard, both parts are required.

from here (http://www.travelcitydirect.com/AniteNextPage.asp?p=NEWSINFO_CARHIRE).

Claire ;)

yes buts that only on the website Claire , there is nothing in the actual brochure, so what about people who don't have access the the internet??

Miffy2003
11-16-2005, 04:28 PM
yes buts that only on the website Claire , there is nothing in the actual brochure, so what about people who don't have access the the internet??

Kerry - it's in a copy of a TCD brochure I have, but mine is 18 months out of date. In the T&Cs at the back?

Kerryc
11-16-2005, 04:32 PM
Kerry - it's in a copy of a TCD brochure I have, but mine is 18 months out of date. In the T&Cs at the back?


under what section Miffy as it is defintely not in mine and that is this years brochure?

Miffy2003
11-16-2005, 04:36 PM
It's on page 64, bottom right under "Car rental" section, point 6.

This brochure does say 2004 on it though LOL

Kerryc
11-16-2005, 04:39 PM
No theres not even a Car Rental section in the T&C's I have??

these are the only T&C's in my brochure

http://www.travelcitydirect.com/AniteNextPage.asp?p=NEWSINFO_BKGCON

and there is nothing on the car rental page about licenses

so therefore if I did not have access to the website and there is no way i would have known as there is NO mention of this in any booking letters, dollar information or brochure. The only place it is stated is on the car rental page of the website and the little guide from TCD , which i couold quite easily not have read or not have been sent (seeing as they forgot to send my Sandford Lounge vouchers!!!)

i don't mean to go on , but that could quite easily have been the situation and we would have gone off with just the card license and got refused over there??

Obi Wan Kenobi
11-17-2005, 02:21 AM
No theres not even a Car Rental section in the T&C's I have??

these are the only T&C's in my brochure

http://www.travelcitydirect.com/AniteNextPage.asp?p=NEWSINFO_BKGCON

and there is nothing on the car rental page about licenses

so therefore if I did not have access to the website and there is no way i would have known as there is NO mention of this in any booking letters, dollar information or brochure. The only place it is stated is on the car rental page of the website and the little guide from TCD , which i couold quite easily not have read or not have been sent (seeing as they forgot to send my Sandford Lounge vouchers!!!)

i don't mean to go on , but that could quite easily have been the situation and we would have gone off with just the card license and got refused over there??


But Kerry, The DVLA state you must keep the two parts together and it is an offence in this country not to carry the two parts (the Police can allow you to produce theb two parts at a Police sation, but technically if they want to be awkward or follow the letter of the law, you can be ticketed straight away) so why would you not carry the two parts as they together make your driving licence?

AlanUK
11-17-2005, 03:48 AM
Technically what you are saying is correct Obi, but in all honesty how many people actually carry both parts of their driving license every time they go anywhere in the car! The police in this country know that and make allowances for it which is why you are able to produce your documents at a later date.

I had to ask DW if we still had our paper bits and if she knew where they were :teeth:

Kerryc
11-17-2005, 04:11 AM
Technically what you are saying is correct Obi, but in all honesty how many people actually carry both parts of their driving license every time they go anywhere in the car! The police in this country know that and make allowances for it which is why you are able to produce your documents at a later date.

I had to ask DW if we still had our paper bits and if she knew where they were :teeth:


Thank you Alan!! I agree with you

Obi Wan Kenobi
11-17-2005, 04:25 AM
Thank you Alan!! I agree with you

Isn't that what I said? :sunny: :sunny:

I still cannot see why you would not carry the two parts?

Kerryc
11-17-2005, 05:14 AM
He would take 2 parts if he had 2 parts Obi, but when he came to find it it is missing. The point I am trying to make is how unhelpful TCD and Dollar UK were, when Dollar USA basically couldn't give a fig if you had it or not. Also how it is not stated in the TCD brochure or the Dollar Leaflet we have. If we did not have access to the internet we would not have known about it. I do not want this to turn into a who's right and who's wrong argument but I fell the information is not made clear enough. How many people carry their drivign licencse with them at all times??? because I certainly don't.

Obi Wan Kenobi
11-17-2005, 05:25 AM
He would take 2 parts if he had 2 parts Obi, but when he came to find it it is missing. The point I am trying to make is how unhelpful TCD and Dollar UK were, when Dollar USA basically couldn't give a fig if you had it or not. Also how it is not stated in the TCD brochure or the Dollar Leaflet we have. If we did not have access to the internet we would not have known about it. I do not want this to turn into a who's right and who's wrong argument but I fell the information is not made clear enough. How many people carry their drivign licencse with them at all times??? because I certainly don't.

yes, its wromg of Dollar and TCD to not make it plain in the documentation they send out to you.
I have to say that every time we go, the US car hire companies we have used (Avis, Dollar, Hertz, Alamo) have never asked to see the paper part and are much happier with the photo licence than they ever were with the old style paper licence which could totally fool them. I had many times (outside Florida and other vacation destinations) where I have had to explain where everything was on the licence!
Yes, I carry both parts. But then again, if you have ever been stopped by a Froggie Gendarme you would understand why!

Kerryc
11-17-2005, 05:32 AM
Lets put this one to bed then Obi, I've had my rant now, it's not the stress you need the week before your holiday and you think you've covered all bases!!!

Lets look forward to the next few weeks of sun and Mickeyness!!! I can almost smell the giant turkey legs already!!!! :sunny:

Obi Wan Kenobi
11-17-2005, 07:09 AM
Lets put this one to bed then Obi, I've had my rant now, it's not the stress you need the week before your holiday and you think you've covered all bases!!!

Lets look forward to the next few weeks of sun and Mickeyness!!! I can almost smell the giant turkey legs already!!!! :sunny:

(best Homer Simpson voice) MMMMMMMMMM Turkey legs!

MMMMM Cinabons!

MMMM Yoghurt Ice cream!

MMMM Starbucks Venti's

MMMMM International Packacke House!!

Hungry now! :teeth: :teeth:

SimonV
11-17-2005, 08:49 AM
Yes, I think you've had enough pre-holiday stress for one trip, Kerry. Focus on all that fun (and food :teeth: ) ahead of you. The weather here is slightly below average temperature-wise at the moment, but there is plenty of sun and, overall, it is just ideal.

mushumadness
11-17-2005, 01:46 PM
I dont want to put a downer on things, but I was refused on the car hire at orlando internaional as I didnt have both parts of my license, I only had the photo card, so my dbf did all the driving (I was only meant to be an emergency driver.),

We both have both parts in the hand luggage this year (even though I dont think I will drive)

Miffy2003
11-17-2005, 02:23 PM
Kerry, we have rented loads of times and never have we had to produce both parts of the licence (and we have always rented through Dollar)

I agree, look forward to your turkey legs! Have one for me :)

Kerryc
11-17-2005, 02:26 PM
I dont want to put a downer on things, but I was refused on the car hire at orlando internaional as I didnt have both parts of my license, I only had the photo card, so my dbf did all the driving (I was only meant to be an emergency driver.),

We both have both parts in the hand luggage this year (even though I dont think I will drive)

Sorry to hear this but I have got the name of the guy I spoke to at Sanford, he said if I have any problems to ask for him.