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View Full Version : Help! payment not showing up online

tink2020
10-03-2005, 06:14 PM
I just tried to make a payment online. In the first 'My Disney vacation" page, it showed a balance. When I clicked "make a payment" the options were "pay a partial amount" or pay balance $0.00....

well, I entered the CC info after selecting "pay balance", assuming it would let me pay since there truly IS a balance.

After the processing screen, I got back to the page where you enter the info. No error message, no confirmation....

So I called and asked if it went through, they just showed the deposit. I went ahead and made the payment over the phone, but now I'm just wondering how long it will take before the online page is updated.

I just want to make sure it wasn't paid twice..... and that it definitely got paid at all!

Any thoughts?
DisneyDreamer2
12-15-2005, 03:51 PM
ok this just happened to me too- i tried it twice. The payment does not show. Was this amount ever actually charged to your credit card?
DisneyDreamer2
12-15-2005, 06:00 PM
Ok 2 hours later and they are BOTH now showing. so fyi to everyone- if you hit submit, even if it just goes back to the itinerary and doesnt show the payment- it still takes it. dont try it again- wait a few hours first. live and learn.
srfrgrl07
12-16-2005, 10:36 AM
Ok 2 hours later and they are BOTH now showing. so fyi to everyone- if you hit submit, even if it just goes back to the itinerary and doesnt show the payment- it still takes it. dont try it again- wait a few hours first. live and learn.

I had this happen once when I paid my newspaper subscription online...I called them and they were extremely nice and refunded the second payment...it posted to my checking account within 3 or 4 days. It happens to all of us, glad you caught it and I wouldn't worry about the extra funds being tied up for too long.