View Full Version : What was your best upgrade?

08-26-2005, 09:50 AM
So you maybe paid for the least expensive standard view "couldn't-care-less-if-I-stare-at-the-parking-lot" room, and lo and behold, those magical CM sprinkled your trip with some pixie dust and you got an upgrade. So tell us about the best upgrade you ever got. If you can remember, feel free to post the savings as well (ex. we payed $179 for a std view at AKL and got upgraded to a deluxe savannah view concierge room!...not that that ever happened to me!)

08-26-2005, 10:02 AM
I travelled to WDW with my dh, ds (almost 3), DMom, and DMIL, and we stayed for a few nights over at the Swan (dh had a conference there). We then moved over to the Contemporary, where I reserved 2 garden wing rooms (requested that they be connecting so that moms could keep an eye on the boy if dh and I wanted to go out in the evening).

Anyway, we check out of the Swan and go to the CR desk to check in early on Sunday, figuring that there was no room ready, but we would leave our bags and head to the parks. MIL was going to visit a friend in the area and would be back later.

I step up, give the CM my name and information. She starts clicking the computer keys, click, click, click, then says "Oh, Mrs. S, I just wanted to let you know that we'll be upgrading you today from 2 garden wing rooms to....a 2 bedroom suite on THE CONCIERGE FLOOR." Well, you can imagine my surprise and shock at this. I start kicking dh under the counter, trying to maintain my cool the whole time, thanking her very much for this. Of course, she tells me that our rate will be the same as the cost of the 2 original rooms. We get a card with the number to call later on to see if the room is ready, and I leave a note that MIL will be arriving before us and will they please give her a room key when she arrives.

She ends up calling us later on at the parks, saying she's up on the 14th floor in a room bigger than the place dh and I were living in at the time. 2 huge bedrooms, 3 full bathrooms, living room, dining room, small kitchenette and 4 balconies. TVs, VCR, you name it. Plus all the offerings from the lounge.

I remember at the time I picked up a price sheet from the front, and the cost of the suite we were given was probably3-4 times what we were paying for our original 2 rooms. I've had wonderful times and great service since, but I've never had something like that happen ever.

So people, there is hope for the big upgrade out there. You never know when you'll have a handfull of pixie dust sprinkled on your trip.

08-26-2005, 10:08 AM
My best upgrade was our stay in August, 2004 when my DH and I were celebrating our 25th wedding anniversary and I had booked a standard room at the Swan but received an upgrade to a Grand Suite with club level privileges and an Epcot view for $119.00 a night!!

08-26-2005, 10:11 AM
I have never received an upgrade :sad2:

08-26-2005, 10:15 AM
I had reserved a standard room at Boardwalk Villas for 1 night back in January to be within walking distance to the Studios for the Walk-In and Win at Millionare. When I checked in the person at the desk didn't mention anything, just checked me in and gave me my room number. When I got there I started setting my stuff down and then realized I had a 1 bedroom villa!! with Hot Tub!!! I was planning on spending some time in the parks that evening, but needless to say, I just went over to Epcot to have a quick dinner at Akershus and then back to the villa to enjoy that room!!!! Got some bubble bath and spent most of the evening in that hot tub till I was all wrinkled!!! I didn't get to enjoy it for long though. Got up at 4:30 to walk over to the Studios for the Millionaire thing. Didn't make it on the show, but had fun seeing the Studios before it opened and all the excitement while the numbers were called for those that did make it to the show. Since I didn't get picked, I had time to go back to the villa for one more soak in the tub before checkout at 11am :-)

I think I paid $218 for the Studio (passholder rate). According to AllEars.net, a 1 bedroom Villa is $400 during Value Season.


08-26-2005, 10:18 AM
Booked into CR for a business conference, Sept of '03.
It was supposed to be a basic Garden Wing room at the corporate rate. I know that's what everyone else at the conference ended up with.
At check-in the CM behind the desk said "I see we have you booked into a tower room - do you prefer a water view or a view of the Magic Kingdom". I tried to stay composed and give him the "of course I'm in the tower, where else would I be?" look, and calmly said that I prefered a Kingdom view if it was available and not too much trouble.
10 minutes later I'm standing on the balcony of my room the 10th floor looking out at the Magic Kingom.
The company picked up the tab for the "business" portion of the stay, but I stayed a few days longer so my wife could join me for a quick get away. The folks at CR gave me the corporate rate for the personal part of my stay as well, about $130 per night!
Each day after the conference was over everyone would head for the garden wing and I'd turn the other way, up the elevators to my room in the tower. I'm guessing that my name was in the reservation computer from all of my previous visits (15 or so at that time) so I got flagged for a little special treatment.

08-26-2005, 10:39 AM
In 2002 we booked the CBR. Two weeks after I payed a deposit, WDW announced a rehab for the resort for the dates we were to be there. Our TA said she could book another mod. right now, or we could wait for Disney to call us. About a month later we were upgraded to the AKL savannah view for $12 for the whole week, where they come up with $12 I don't know but I was happy to pay it. :cool1:

08-26-2005, 10:50 AM
Our best upgrade was at the Swan in June 2003. We had a resort room view booked with club level priviledges. On our first night to make a long long story short we had many problems. The next night we were upgraded from our room to a corner swan studio that overlooked Epcot for 11 nights. It was absolutely awesome especially since we could never afford a room like that. :)

08-26-2005, 11:03 AM
Our best upgrade was this past January when we stayed at the GF to celebrate my dd's birthday. I payed and AP rate for a GV room at the GF. When we got there they had it noted that it was my dd's 9th birthday and they upgraded us to a lagoon view of the castle. It was great! :sunny:

08-26-2005, 11:18 AM
Ours was at the YC, we checked in, our room wasn't ready, so we went about our day. We paid for a standard view, and when our room was ready, we were standing at the desk as the CM was explaining that you need to use a key to get to the fifth floor. I was still not really getting it. We ended up with an amazing lagoon view, Epcot, Boardwalk view. Room 5177. Concierge. It was awesome!!!!

08-26-2005, 11:22 AM
This past June we reserved a standard view room (with AP discount) at the YC.

When we arrived at the hotel (at 9 am) we were told that our room was ready. As if this wasn't enough of a surprise, we were upgraded to a room directly overlooking the marina!!

We had a wonderful view of the entire Epcot area. It was so nice to sit out on our balcony and see the boardwalk (especially at night when everything was all lit up). But best yet was our awesome view of the Epcot fireworks. On a couple of nights there were also "special event" fireworks at the Studios that we could see from our balcony.

I cannot describe how happy we were with our room!!!

:earsboy: :earsgirl: :earsboy: :earsboy: :dog: :dog: :dog:

08-26-2005, 11:51 AM
Wow! You guys have had some great upgrades. I would LOVE an upgrade at the Poly in September but I'm definitely not planning on it. I'm just happy to be at Poly.

D&R love Disney
08-26-2005, 12:29 PM
We've had 2 good ones. First was an upgrade from a couryard view at WL with an AP rate back in 11/01 to a concierge room. It was our very first experience with concierge and spoiled us for life!

The other was I had a fantastic AP rate at WL and when we went to check in they asked us if we'd like an upgrade - to a castle view room at the GF. Of course we took it!

08-26-2005, 12:31 PM
Well this was on a Disney Cruise, so does this count? We paid for a deluxe inside stateroom, and they gave us an oceanview stateroom :banana: :banana:
(I guess they ran out of inside staterooms?)

08-26-2005, 12:35 PM
Anyone ever upgraded to a different hotel? For example, from a Value to a Moderate, or a Moderate to a Deluxe? Do they ever do this?

08-26-2005, 12:35 PM
In June 2005, we were booked for a standard view room at CBR. We checked in, and to our supprise, we were upgraded to "Waterview Prefered Room". All in all, that was about a $45 a night upgrade....

08-26-2005, 12:47 PM
Has anyone ever been upgraded from anything but a standard room? I have booked a waterview room at CSR for my DH and I for our 25th anniversary and my birthday for the week of Feb 25-March 4th. I really wanted a waterview room so I didn't book standard. Wonder what the odds are of us being upgraded even further. (Not that it matters but..... :rolleyes: )

08-26-2005, 12:52 PM
Make sure the hotel knows you are celebrating something special and you never know! That is how it happened for us last year. I mentioned the fact that we were celebrating our 25th and management from the Swan called me and asked my permission to change my reservation because they wanted to give us a surprise. I couldn't wait for our arrival to see what that surprise was and it was the Grand Suite!!! My teenage boys had their own room, our room was a king room and then the oversized dining area, living room and wet bar! It was wonderful!!
Of course it also depends on the staff and those at the Swan are great!!!

WDW LifeLong Fan
08-26-2005, 12:55 PM
We've been fortunate to have several.

Our best had to be our upgrade to the Newport Suite at the BC.


08-26-2005, 01:19 PM
I told my TA about our events and she said she let them know when she booked for us. Maybe some Disney magic will come our way! :wizard:

08-26-2005, 01:44 PM
It also wouldn't hurt if you spoke to them too and just brought it up.

08-26-2005, 02:09 PM
Thanks, I think I will. Do I wait til closer to our trip?

08-26-2005, 02:18 PM
Best ever was when we had booked CBR in 2002. They closed CBR for rehab and for $10 more a night were upgraded to AKL Savannah view. $99 a night for an amazing resort? Yeah, I'll take that. :cheer2:

08-26-2005, 02:26 PM
Gosh! I have enjoyed so much reading about the upgrades you guys have received! Pixie dust everywhere! I just loved Janets' upgrade to concierge level and her kicking her DH! boy! We haven't ever had an upgrade, but love being at DW - maybe this next time???

All Aboard
08-26-2005, 03:30 PM
Two from last year...

January, we paid $199 FL Res rate for a Grand Floridian garden view. Checked in and found that we got upgraded to lagoon. Our room was a corner room on the first floor of Conch Key. We had two balconies (one on the marina, and one on the lagoon) and it seemed like you could skip a rock right into the Magic Kingdom. The room was much deeper than a regular room as it was next door to a suite.

December. On December 24th, we decided to do New Years at WDW. Knowing that there were no discounts available, I called just to see if there was perhaps a rack rate room available at a value resort. None. But was offered a Caribbean Beach for $209 plus tax (yikes) and Wilderness Lodge for $395 plus tax (yikes yikes). Just as I was about to say "ok, thanks for checking for me" she muttered something under her breath that she was reading. I heard the word "upsell." She then said "How about a room at the Yacht Club for $224? You bet I took it. Holiday rack rate was $449. Then, to top it off, when I checked in we were upgraded to a water view room and we were right on Cresent Lake.

08-26-2005, 04:14 PM
It seems like most of the upgrades are with the AP rates or FL resident? I was at a conference last year at the CR and the conference rate was for garden view. When we checked in we had a tower room with MK view. Very nice. :sunny:

08-26-2005, 04:31 PM
Thanks, I think I will. Do I wait til closer to our trip?

I would wait about a month before and just mention how you can't wait and how this trip is even more special because of your anniversary.

08-26-2005, 04:42 PM
Definitely mention it at the front desk too.

Not a Disney Resort upgrade, but DH and I had a Priceline room prior to our cruise for our honeymoon at the Hyatt Regency in Downtown Miami. We mentioned it was our honeymoon and got upgraded to a huge suite with two balconies on the equivalent of the "conceirge" floor.

And, on a business trip last week, I had a gov't rate room booked and kindly asked if I could have a "room with a printer" and got the Executive Level Floor w/ the evening reception, with heavy hor'deurves, beer, wine, and breakfast in the morning (Hilton in Charlotte).

08-26-2005, 04:49 PM
Standard at WL upgraded to Courtyard for 119/night not including tax. Also booked reg. at CBR and got upgraded to Preferred in Martinique. Our only hope for upgrade this time is a suite or conceirge and I don't think that is going to happen.

08-26-2005, 04:54 PM
Woods View at WL and upgraded to Standard View Concierge. The best upgrade I've ever had and it was so surprising.

08-26-2005, 06:37 PM
My DH and I are both Florida natives who have been going to WDW our whole lives, and we go a lot together. We got upgraded our last 2 trips! In June we stayed at WL and got upgraded from standard to courtyard. In July, we stayed at YC and got upgraded from standard to concierge. I was so surprised. We booked FL resident rates for both.

08-26-2005, 07:03 PM
December 2001, upgraded at AKL from savannah view to concierge! Could not believe it! I was also able to book the sunrise safari after check-in. Also, I was upgraded at POFQ from standard to water view and All Star Movies from standard to preferred location.

08-26-2005, 09:28 PM
this past august we were upgraded from standard to courtyard at the WL!

08-26-2005, 09:31 PM
How do you get upgraded? And what does it cost? We are staying at POP what would be the difference?

soccer mom
08-26-2005, 09:32 PM
They forgot to call us when they closed POFQ for remodeling, so offered us AKL savannah view for the $89.00 a night we were paying at POFQ! It was a smart move because now we're going back to AKL and staying concierge. AKL is our favorive resort!

08-26-2005, 09:35 PM
Forget the tag fairy! I wish the Upgrade Fairy would visit us on a trip!
You guys are such lucky ducks!

08-26-2005, 09:56 PM
Oh I am sooo glad I can answer this question. This year we were upgraded for 2 nights from a GF Royal Palm room to the ...Roy Disney Suite!!! :banana: A 2 bedroom , 3 bath, triple terrace land of dreams. It pays to wish on stars and have your mother looking down on the MK. It was the dream of a lifetime and my family never felt so happy. Pixie dust to all. :sunny:

08-27-2005, 07:49 AM
We booked concierge at Animal Kingdom Lodge and got upgraded to a 2 bedroom suite. They were re-surfacing one of the savannahs and did not have a lot of views left. It was an awsome room. We paid about $350 a night in March with an AP rate and the suite was probably $1,500+ a night so a big savings! There was a huge walk-in shower and 2 balconies on 2 different savannahs!

We booked standard AP rate at Wilderness Lodge and got upgraded to a beautiful Courtyard view.

We booked standard Coronodo Springs and got a water view. This was and AP rate also.

08-27-2005, 08:36 AM
This is a great thread! It's so much fun to see all the magic that has enhanced people's vacations.

We usually book concierge, and have never been upgraded to a suite, BUT this August I took a last minute get-away solo trip to rejuvenate myself before going back to teach another year. It was supposed to be a quick and cheap trip, so I booked WL standard view with an AP rate of $124. Didn't really care what room I got since I was thrilled to be there. I about fell over when I was told I was being moved to concierge!!!! :goodvibes I've wondered how much information is in their computers. Can they see how many times you've been at that resort and the type of room you stayed in?

It was so much fun to call my husband and daughter and say, "Well, I sitting here on the 7th floor, sipping wine and eating some beef stroganoff." They were happy for me, but a bit jealous.

08-27-2005, 08:43 AM
Several years ago we booked a BCV studio and we were upgraded to a one bedroom. I couldn't believe it. As others have said, it worked because now we always book a one bedroom - we are spoiled!

08-27-2005, 12:47 PM
well i just went to The Wilderness Lodge but we booked a t woods view and a Court Yard view but first they put us with a better view but the room was that you had to walk outside to see outside and then they put us in a room on the 4th floor with a great view of the pool and you saw rhe lobby when you walked out but it was funny because every night we heard them yelling at The Whispering Cayon cafe but it was a great room

08-27-2005, 02:12 PM
My best upgrade was at Disney's Hilton Head Resort about 5 years ago. I had a 2 bedroom villa booked for 3 nights in June for a weekend trip with my 2 sisters. I paid about $200/night with a special castmember discount (I was a CM at the Disney Store then). When we arrived we were upgraded to a Grand Villa! It was bigger than my house - 2 stories, 2000 square feet, several balconies. We each had our own room! The resort was absolutely beautiful, too. This was my only upgrade of at least 15 trips to Disney hotels, but it was a good one! :earboy2:

08-27-2005, 02:34 PM
Booked standard room at Beach Club, figured I'd be looking at landscaping or parking lot but the value season rate was good so that was fine, when got to room had a beautiful view pool area and across water toward Boardwalk.

Best non-Disney resort upgrade was at the Hilton DTD. Booked standard room, checked-in around 11pm, walked down hall to room and entry door to room was not a single door but a double door. We had some kind of suite, looked like they had taken down a wall between to rooms to make one large room with four beds plus there were two bathrooms. What a shock. Lots of room for three people.

Now that I think about it booked a standard room at the Dolphin, wound up with a water view on 5th floor or so looking toward Epcot, Boardwalk and the ferry boats going from docks to Epcot and Studios. I think that room had one of the best views in WDW.