Poly Nightmare or Almost had to dance for $!!! UPDATE

[poohbear2]

First, I just want to say that the Poly is truly a beautiful resort and worth every penny. We were actually put in Samoa room 3601 facing the pool! I couldn't have asked for better, really.

Ok now the nightmare part...

We had two reservations: First night AAA and then the last three nights with the free dining. When I went to check out of the first reservation, I had some charges to my cc. The CM was taking awhile putting my card through, she was training so I was patient, however her trainer told me that the card was not working and they had to take it from me! Of course I was puzzled since I had just purchased gas the night before with the card. Being a Sunday, I could not get in touch with my credit union until the following day. I told the front desk this and the CM told me that they won't do anything with the card until they hear from the bank or me.

The next morning I called the bank and to make a long story short they told me it was the CM fault. SHE PUNCHED IN THE WRONG EXP DATE. I asked her to call the desk and I went down to get my card. Of course I was upset because a day went by and I did not have access to my funds. When I got to the desk the CM told me the card was allready destroyed or sent away!! They did not know where it was !! I was so upset!! NOW I did not have access to my funds for the rest of the four days!! I only had a few hundred dollars in TC. But the biggest kicker was no manager or anyone came out to say sorry...It was like or Nothing we can do..next customer.

I will be writing to the company. My bank had to cancel the card, I have to wait two weeks for a new card and now I have to also tell the other companies that use my old cc for withdrawal payments that the number is no longer any good! Thank goodness my rental car was taken care of! I would have been in a real pickel.

[LakeAriel]

If you can send me a Private message I will send you a phone number for soemone in the executive office. This is inexcusable!

[seashoreCM]

They shoulda' put charge privileges on your room key, and depending on how much inconvenience was involved, comped you a night.

Disney hints:
http://members.aol.com/ajaynejr/dispass.htm

[Troy08]

Never give them your card. Simply say, I will keep it and contact my financial institution. They had NO right or authority to take your credit card or God Forbid, destroy it. Write a letter, they have some explaining to do.

[Lewisc]

Under certain circumstances the merchant is required to take and destroy the card.

My AMEX card was rejected for an online postage purchase from the USPS. I called AMEX and they said the charge was put through with the wrong expiration date. I typed it in myself, I know it was correct. I wonder if there was some type of computer glitch.

The bank should have overnighted you a replacement card. Further the bank should have linked your old and new number so recurring charges get honored.

[epcotitis]

That's just crazy. I want to find out what happens. Keep us posted!

[Alicnwondrln]

thats sooo crazy
they should be refunding you from that point of your trip on

[lmhall2000]

WOW!! You are taking this extremely well!!! You must have great low blood pressure!!! I think I would have had a conniption and demanded a face to face with the manager and if they brushed me aside like that I'd be boiling!!! You are a good example of even keel and I hope I learn from you!!!

Hope you get a good result...that really is CRAPPY!
Tara

[sorcerormickey]

Not to defend at all what happened, but if for some reason the CC company told the CM to destroy the card, we are LEGALLY OBLIGATED TO DO SO. On all credit cards it clearly says that they are property of the issuing bank, not the customer.

I'm really sorry for your inconvenience, I hope they fix the situation to your satisfaction. :)

[jann1033]

since they had destroyed the card you were using what did you do?

[tnkrbell]

WOW!! You really did handle this better then I would of!!!! I would of freaked out!! I do not bring allot of cash with me I usually just use my CC!!
I really hope they do the right thing for you!!

[WDW LifeLong Fan]

WOW!! You really did handle this better then I would of!!!! I would of freaked out!! I do not bring allot of cash with me I usually just use my CC!!
I really hope they do the right thing for you!!


I agree. ::yes::

[milmore104]

WOW... You are handling it better than I would. I know I occasionally have trouble in WDW charging to my room. For what ever reason at least 2 times in a trip I am told it won't go through. So I take the time to go back to the resort and as the front desk what has happened and it's always the same... NOTHING your card is fine. I am shocked they destroyed your card and have giving you no apology. I would definately be writing someone HIGH up. Good luck keep us informed

[patsal]

That is the reason I bring two credit cards with me on every vacation. I have had magnetic strips wear out and found out the hard way that not every employee is trained to enter the numbers by hand. It can be a real pain. Not to excuse the blame, since I would have been furious, but itiis nice to have a backup.

[C.Ann]

That's awful! I would have been livid..

Just another incident to add to my long list of reasons that I prefer to travel with travelers checks.. So far no one has ever tried to "take them away" from me :teeth: and if lost or stolen, they're replaced quickly..

You really need to contact someone VERY high up in the company about this..

[JulyGirl]

Someone at the Polynesian screwed up big time! That's very unprosfessional.

[WDWBetsy]

My DH used to work with a software company that dealt with Visa card processing. If it is Visa (not sure on the MasterCard procedures/rules) - he said to ask your credit union to look at the authorization history for those transactions to see what they were and the response codes (to see why the charge was declined). Even though the purchase didn't go through, there's a request and response history record. Specifically, if the response had a pick-up code. Your credit union should know what this means. Ask for a manager if you need to.

If a pick-up code was given, then you need to ask the credit union why it was given and demand a response ("If I didn't report my card lost or stolen, why did you issue a pick-up code?"). If they don't have a good answer, it's probably a good time to find a new credit union. My DH said he would gripe to them big time.

If there was no pick-up code given, the merchant (Disney) most likely shouldn't have taken the card & destroy it. They should have (and still should) in good faith have given you something (free tickets, comped the room, etc.) to make up for it.

Hope this helps!

[DisneyFans4]

As others have said you are handling this way better than I would. If I knew a merchant destroyed my credit card without even asking my permission the entire hotel would have heard me!!!!
The Poly is also known not to apologize for anything they do as what happened to me a couple of years ago and it's why I won't go back. Of course I took care of it and went to upper management after I got home but it still wasn't the same. The person that upset me is the one that should have apologized.
Good luck.....

[UrsulasShadow]

Sounds to me like the fault should be split between the resort and the cc company. If the company did indeed order the card to be held and destroyed, the cm had no choice but to comply. However, if it indeed was the cm's fault that caused the card to be rejected, then the resort needed to make some amends for the inconvenience caused the op.

[WDW1st-timers]

OMG....I would of made an *** out of myself from my temper....now I know if they have a problem with my Mastercard at all I'm going to ask....Did you put in the right expiration date? :confused3 :teeth: I'm scared to use my card now, even though I'm in good credit standings. This is on the lines of a few other posts I have heard about on here. All dealing with disney and credit cards. :confused3

[tiggersmom2]

Oh Lord.....the GM at the Poly would have been giving me anything I wanted because he would have wanted the CRAZY WOMAN that was freaking out and bringing down the wrath of god out of his lobby. :rotfl2:

[WDWBetsy]

OMG....I would of made an *** out of myself from my temper....now I know if they have a problem with my Mastercard at all I'm going to ask....Did you put in the right expiration date? :confused3 :teeth: I'm scared to use my card now, even though I'm in good credit standings. This is on the lines of a few other posts I have heard about on here. All dealing with disney and credit cards. :confused3

Definitely! On our first trip together to WDW in 2001, my DH and I were pretty frazzled when our Amex was declined after eating at LTT (we were staying at the Downtown Disney Courtyard so no onsite charging). The CM came out and told me it was declined - I was so scared because I had left our other credit cards in the room safe and didn't have enough cash on us to pay the bill. I asked him to double-check because we don't have a pre-set spending limit. He came back and said he had accidentally punched in the "member since" date instead of the expiration and so that's why it declined. Boy, was I relieved!

[WDW1st-timers]

Definitely! On our first trip together to WDW in 2001, my DH and I were pretty frazzled when our Amex was declined after eating at LTT (we were staying at the Downtown Disney Courtyard so no onsite charging). The CM came out and told me it was declined - I was so scared because I had left our other credit cards in the room safe and didn't have enough cash on us to pay the bill. I asked him to double-check because we don't have a pre-set spending limit. He came back and said he had accidentally punched in the "member since" date instead of the expiration and so that's why it declined. Boy, was I relieved!



My heart would of sank....wondering who around me is watching and thinking that I have a credit problem. Did he come back and comp you any free dessert or anything?? Did he at least say sorry? I hope so. :rolleyes1 Wish us luck...we are using our card in 13 days.

[swilshire]

Just for future reference, I've never had a credit card that didn't have a 24 hour 7 day toll free customer service number. You should have been able to turn your card over and see the number and call right then.

One of my credit card issuers, Bank One, is particularly agressive about declining a charge if they suspect fraud. It's a bit of a pain, but I appreciate their reasons. DH got a call this week asking if he had spent nearly $500 in England that day. He was on this side of the pond, so the answer was NO. The card was cancelled immediately.

When we travel, DH and I carry different credit cards on us. That way if his wallet or my purse goes missing or there's any other problem with a card, we just use the other one. I actually carry a couple, because Sams only takes Discover, which I seldom use otherwise.

Good luck in getting some sort of satisfaction for your grief. Keep us posted.

Sheila

[WDWBetsy]

My heart would of sank....wondering who around me is watching and thinking that I have a credit problem. Did he come back and comp you any free dessert or anything?? Did he at least say sorry? I hope so. :rolleyes1 Wish us luck...we are using our card in 13 days.

Yes, my heart was beating pretty fast! I think he said he was sorry - but he had told me it was declined without anyone hearing.

I personally think the best advice is to call your credit card company (or bank) to let them know you'll be traveling to Disney World so they don't decline any suspicious charges away from home (out of your regular charging pattern). Of course, you can always tell them to watch for outrageous amounts but that you expect to spend a certain amount while there.

You should be fine. I wouldn't worry about it. If it would be declined, just firmly but politely make sure they used the correct expiration date or ask them to run it through again. I always carry an extra card with us now just in case. Have a great trip!

[poohbear2]

I only use one credit card because it is my debit card and I like to spend cash.

I was in Florida for a week prior and was using TChecks. I figured when I got to WDW I would use my MC/Debit card because I knew I had two big checks that got deposited. I worked major overtime for this extra spending money.

WHen I talked to my Credit Union the rep told me that they only have two messages: Decline or Accept. She said that they never tell companies to "Keep the Card".

Lucky for us we were on the Dining plan.

The credit union said it takes 2 weeks to receive a new card. I guess thats the breaks for dealing with a small, but friendly, "bank".

I also have to figure out which bills I automatically use this number for when making payments!!! Another pain in the neck.

Did I mention this was a birthday trip for my son and mother??? I am in the process of writing ..I will keep you all posted.

[imatoad]

SorcerorMickey is right, when I worked as a cage cashier in the casino's, people would take cash advances for large sum's of money not available at ATM's. There were occasions when we would recieve a message to confiscate the card, and simply tell the customer to contact their bank. The card is indeed the property of the financial institution, not the customer. However, they shouldn't have destroyed it if they said they wouldn't until they heard from you. Also, your bank should've contacted them to tell them directly that it was indeed good, and the CM made a mistake inputing the exp. date. It is a great inconvenience, but that's why I always have another CC from a different bank as a backup.

[Mainestreetpixie]

First, I just want to say that the Poly is truly a beautiful resort and worth every penny. We were actually put in Samoa room 3601 facing the pool! I couldn't have asked for better, really.

Ok now the nightmare part...

We had two reservations: First night AAA and then the last three nights with the free dining. When I went to check out of the first reservation, I had some charges to my cc. The CM was taking awhile putting my card through, she was training so I was patient, however her trainer told me that the card was not working and they had to take it from me! Of course I was puzzled since I had just purchased gas the night before with the card. Being a Sunday, I could not get in touch with my credit union until the following day. I told the front desk this and the CM told me that they won't do anything with the card until they hear from the bank or me.

The next morning I called the bank and to make a long story short they told me it was the CM fault. SHE PUNCHED IN THE WRONG EXP DATE. I asked her to call the desk and I went down to get my card. Of course I was upset because a day went by and I did not have access to my funds. When I got to the desk the CM told me the card was allready destroyed or sent away!! They did not know where it was !! I was so upset!! NOW I did not have access to my funds for the rest of the four days!! I only had a few hundred dollars in TC. But the biggest kicker was no manager or anyone came out to say sorry...It was like or Nothing we can do..next customer.

I will be writing to the company. My bank had to cancel the card, I have to wait two weeks for a new card and now I have to also tell the other companies that use my old cc for withdrawal payments that the number is no longer any good! Thank goodness my rental car was taken care of! I would have been in a real pickel.

OMG..how horrible! What gets my goat is that the card was taken from you based on the CM's error. Yes, if they are told to confiscate the card, and it does happen, they are required to do so, but the inexperience of the CM combined with an overzealous supervisor caused the card to be confiscated!! And to be blown off is adding insult to injury! I am usually quite supportive of the Disney staff, as I feel they do try their best, but this is just inexcusable!

[CamColt]

Oh Lord.....the GM at the Poly would have been giving me anything I wanted because he would have wanted the CRAZY WOMAN that was freaking out and bringing down the wrath of god out of his lobby. :rotfl2:

ROFL!

I do hope everything works out for you. Keep us updated.

[swilshire]

I only use one credit card because it is my debit card and I like to spend cash.

This is great, but I would still have one credit card for emergencies. Just buy groceries on it four or five times a year and pay it off when the bill comes. That will keep it active.

We were driving back from Florida once when the transmission went in our van. We probably didn't have enough money in our account to cover the repair, not to mention the extra food and lodging incurred. Don't know what we would have done without a credit card.

Medical costs are another thing that might require the use of the emergency card. We went to Breckenridge once and our youngest got altitude sickness. Besides a doctor's visit at the emergency clinic, we had to rent an oxygen machine and portable tanks for the week. Nearly all medical facilities, including hospitals, take credit cards. Some require payment and then make you fight it out with your insurance.

Credit cards can be good things as long as you don't abuse them.

JMHO, of course.

Sheila

[poohbear2]

I only have one card with me because I want to keep my debts low. I have another card for emergencies, but it has a low limit. That's the one I put the car on. Besides, I KNEW without a doubt it was good. If my account was hacked, I would have understood and taken the blow. In fact, not having it for Sunday was "okay" considering I thought I would have it on Monday morning. Its the whole series of events that is truly unbelivable.

My CU called the front desk right away. The CM told me that she called and informed them of their error.

[DisneyWisher]

What is it with Poly? Last year when we stayed Poly GVC (paid the room before arrival). They called me down to say needed to see me. I had charging on the room key, when they went to submit it, it was declined. I called the CC immedietely and was told it was because I hadn't used the card in so long (hadn't used it in 6 months) and they had put a hold on it til I contacted them. When I went back to Concierge GS, they told me they used my other card. I asked what other card, I was told the one I used to book the room. Well that wasn't ok. I use that card for monthly charges (Cable, cell phones, house phone, automatic charges that occur every month). I asked can you void that charge and use the CC I gave upon when checking in. I was told no. I had to call DD to make a payment on the CC (the number they had stored) to be on the safe side. What made me the most mad was that Disney had these numbers stored. When I asked her if they had other credit card numbers on file she said 3 all together. Thats just wrong! Well when I got home I cancelled all 3 and now only use 1 card for reservations and at the resort. I should have raised the roof. How dare they do that without letting someone know first. Especially considering I didn't sign to say they could use that card. Makes me mad just thinking about it.



One of my credit card issuers, Bank One, is particularly agressive about declining a charge if they suspect fraud. It's a bit of a pain, but I appreciate their reasons.
This also happened 2 times to me with my Disney Card. I called and told them well where else would I use the Disney card besides Disney? I will be calling in 2 weeks to let them know I'll be on vacation there.

[Gillian]

I only have one card with me because I want to keep my debts low. I have another card for emergencies, but it has a low limit. That's the one I put the car on. Besides, I KNEW without a doubt it was good.You may want to use this card a little more, paying off the balance right away, and work up a higher credit limit. Or just ask for one.

I have had emergencies also where I needed a credit card. Once my friend and I were driving to Disney World for spring break and our car broke down. It needed a major, time-consuming (expensive!) repair. We had to leave the car in South Carolina. Without a credit card we wouldn't have been able to pay for it, or the rental car we needed to get to Florida.

There are certainly other reasons why it's helpful to have a larger credit limit card available for emergencies. It seems like you have good spending habits and are not likely to get yourself in trouble with it.

I hope you get some answers about this soon!

[kimmbagley]

Under certain circumstances the merchant is required to take and destroy the card.
I can vouch for that. One time, my husband left his cc at the register of a Hallmark store. Five minutes after he returned home they called to say "so we have cut it in two." We were able to have 3day delivery for a new card.

[DisneyMommyMichelle]

i'm sorry this happened to you it happened to us last year too and we were there for out wedding!! we knew we had PLENTY of money seeing as how we just arrived and we had to pay off a lot of our vendors out there! haha..sooo we stepped out of line and used a payphone while they held our card. (this was at the POP) well it was a CM error, same thing wrong EXP date typed in...Woooo...we felt so much better went back to the CM and all was well...

On a side note we were at Olive Garden with my family and my parents neighbors walked in with their friends ( a loud obnoxious group) and after they were done (we had the same waiter) they paid with a CC and the waiter came back and told them the card was declined (we only heard cause we were in the table right behind them) They demanded the waiter go back and re-check it cause they had ALOT of money there. WELLL as soon as the waiter left they all lept to their feet and TOOK OFF!!! can you believe it?!?!

[poohbear2]

After weeks and three letters WDW feels $250 disney dollars is a fair fix for this situation...Any comments???

[DisneyFans4]

PoohBear
At least after all the writing, calling, etc. you did get something. Are you happy with that? As long as your happy that is what is important. I know you probably feel all your time and aggravation was worth more but I had a problem with the Poly during our last visit with them and I felt the least they could have done was maybe a free night's stay or something. I only received $100 Disney Dollars so you fared far better than I did.
Did you already receive the Disney Dollars from them?

[asaj]

After weeks and three letters WDW feels $250 disney dollars is a fair fix for this situation...Any comments???

Yeah, I am surprised you are being offered anything.

My advice, take it and run. You probably won't get a better offer, and it's not worth stressing over anymore.

Good luck,
Andy

[d4est]

I agree. I would take it and consider myself lucky to see anything at all. Not saying your situation (time lost, stress, etc) isn't worth more....

Glad they decided to comp you in some way!

[lajones81]

I can't believe you left your card with them!

[eclectics]

The Disney "suits" are not known for their generosity. Grab it and run before they want it back!

[LvsTnk]

I am so sorry for the problems you had I definately hear you on this one.

We have had CC problems with WDW on several occasions. The first they charged our card twice for a package we did not have, yes they took it off but it takes several days for the transaction to complete....did I say this was at Christmas??? The second time was basically the same thing, charging us for something we had already payed for, another big amount.

Anyway, I am very leary before I hand them a credit card for anything, we usually pay by some kind of check now.

[poohbear2]

The disney rep called and left a length message on my cell phone, which I feel she should have waited to talk to me all about the situation in person. This was a cope out on her part.

Second, I felt the rep was covering for the hotel saying that they swipe the card in, not type in, so she doesn't know why my bank said that the CM put in the wrong exp date. (Like my bank would lie to me about this???).

I would have been very happy with this an apology at the TIME of the situation. Now I am insulted and I am beginning to hate WDW.

I am still going to call and talk to the rep who handled this and express this to her, but I understand now that WDW is just a huge money maker and we are just peons. I never am a complainer and I ALWAYS give everyone a break, but this is leaving a bad taste in my mouth.

Thanks for your comments so far. They help me put this into perspective.

[Sammie]

The disney rep called and left a length message on my cell phone, which I feel she should have waited to talk to me all about the situation in person. This was a cope out on her part.

Second, I felt the rep was covering for the hotel saying that they swipe the card in, not type in, so she doesn't know why my bank said that the CM put in the wrong exp date. (Like my bank would lie to me about this???).

I would have been very happy with this an apology at the TIME of the situation. Now I am insulted and I am beginning to hate WDW.

I am still going to call and talk to the rep who handled this and express this to her, but I understand now that WDW is just a huge money maker and we are just peons. I never am a complainer and I ALWAYS give everyone a break, but this is leaving a bad taste in my mouth.

Thanks for your comments so far. They help me put this into perspective.

If this situation has led you to "hate" Disney, then my only recommendation is to move on and vacation somewhere else.

I really like being involved in Disney Internet forums and I like going to Disney as much as anyone else, but I truly think Interent forums have lead to some obsessing over what happens at Disney much more than is necesssary or healthy.

I think the Polynesian could have possibly handled it better if what happened by your account is accurate, but then I also think you could have handled things better too.

As to Disney lying and your bank not lying, consider yourself truly blessed if you have never encountered any problems dealing with your bank.

It is a vacation destination, not a plan for World Peace. I say move on, let it go, and vacation elsewhere. :flower:

[poohbear2]

I knew someone would take this statement the wrong way....

Sorry, just trying to vent my frustration. I was just trying to talk this out with other caring Disney travelers who are understanding and want to give constructive comments.


Obviously, I can vacation somewhere else. Sorry if I offended anyone.

[d4est]

Totally off topic...

poohbear2, I was noticing your tag and I am thinking that the tag fairy must have been hopped up on crack or something. That or my math sucks!

Disney Think Formula is:
HE= #D X DV (Height of excitement level = Number of days left till your vacation multiplied by the number of days of your vacation)

So for me
HE= 130 (days til vac) x 7
HE=910

OK so far, but that means when we are 1 day away from going...
HE=1 x 7
HE= 7

I don't know about anyone else, but I am out of control 24 hrs before liftoff! HE should only increase as vacation gets closer! Tag fairy, back to the drawing board!

Just a mood lightener, ignore me...

[poohbear2]

So much for physics!! :goodvibes

[k&a&c'smom]

poohbear2 - So sorry you had such a thing happen to you on your vacation! That's why we go on vacation, to escape this kind of stress!

I hesitate to bring this up, but several posters have mentioned that vendors are required to take your card, some even going so far to describe it as the "law". We have a business that takes cc's, and there is no law that I know of that demands you take anyone's card from them and destroy it. In fact, the handbook they send out with the cc machines tells the vendor to avoid any kind of confrontation, if the customer does not want to relinquish the card, let it go.*my advice, don't relinquish your card!* The main reason vendors want to take the card is the $50 reward they get from the cc company for doing so. I'm sure this sometimes leads to an unseemly rush to destroy any card that has a problem!

Hopefully, you can take the remedy offered, chalk it up to bad luck and move on. It's hard to do that, I know!

[poohbear2]

:lovestruc

Thanks, I am feeling better allready.

[Traveliz]

Sounds like it was a mess but I do think $250 in DD is a fair settlement. I would take it and move on.

Liz

[Sammie]

I knew someone would take this statement the wrong way....

Sorry, just trying to vent my frustration. I was just trying to talk this out with other caring Disney travelers who are understanding and want to give constructive comments.


Obviously, I can vacation somewhere else. Sorry if I offended anyone.

I am not offended at all. You asked for opinions. I do understand and my comments are constructive. Sometimes on forums we do not always get want we want to hear, but then that is the nature of the situation.

Hate is a strong word to me, that I don't use lightly. I would not want to vacation or deal with anyone (meaning Disney) that caused that intense of a reaction. I would take my money and go elsewhere.

Good luck with any future plans regardless of your destination. :sunny:

[jarestel]

Not all trips to WDW are going to be "magical" and mistakes are going to happen occasionally. In that regard, it's no different from any other place, magic nonsense not-withstanding. Remember that Disney doesn't go out of their way to hire the best people, just the people that are willing to work for low wages. It's more quantity vs quality. I sincerely hope that you won't let a blunder or two sour your enjoyment of WDW. We go very frequently and sometimes stuff just happens. Hang in there!

[minnie61650]

If this situation has led you to "hate" Disney, then my only recommendation is to move on and vacation somewhere else.

I really like being involved in Disney Internet forums and I like going to Disney as much as anyone else, but I truly think Interent forums have lead to some obsessing over what happens at Disney much more than is necesssary or healthy.

I think the Polynesian could have possibly handled it better if what happened by your account is accurate, but then I also think you could have handled things better too.

As to Disney lying and your bank not lying, consider yourself truly blessed if you have never encountered any problems dealing with your bank.

It is a vacation destination, not a plan for World Peace. I say move on, let it go, and vacation elsewhere. :flower:

ITA
I am sorry you had a bad experience.
But ask yourself if this happened anywhere else, ie at a gas station,at the Holiday Inn, at a store at the mall, would you be upset enough to write 3 letters and to post on a community forum how horrible it was for the BP, Holiday Inn or Macy's to make such an error?
Now step back and be proud that Disney listened to your concerns and understands it was upsetting to you and has very genously offered you a
very nice compensation.
I had a situation once a couple of years where I bought concert tickets
for my teen daughter and myself. This club does not have seating and I am disabled so I made arrangements with the manager to have a chair avalible for the night of the concert.I even called back the night before to reconfirm one would be avaolble for me. When we arrived there was np handicapped parking availble and parking was 2 blocks away. We did not go as I could not walk that far. After a couple of calls and 2 letters I recieved a refund for $100
and a note saying they would on putting in handicap parking.
The tickets cost about $80 so it was not a big comp, but I was extreamly happy because now that small local club had been made more aware.
Be happy that Disney has been made more aware.
Linda ::MinnieMo

[poohbear2]

WOW....

Minnie61650:


1. I never ever would have expected a FREE vacation. You don't know me or what type of person I am.

Sammie:

2. I really don't think personal comments are really called for. You don't know me, how I handled the situation or what kind of "intense" situation I caused. I don't even know how you could make such an assumption.

PLEASE CLOSE THIS THREAD. I THINK THESE KIND OF COMMENTS ARE UNCALLED FOR AND I WOULD NEVER MAKE THEM OR ASSUME THEM OF OTHERS.


Thanks for others who were helpful and kind.

[Adora]

I agree with poohbear and I think some people need to lighten up. I love reading the threads, so that I can plan better mostly. And I believe this thread was great for me so that I know things that can go wrong, and to watch myself and CMs with my cc. So I appreciate the thread. If you're gonna take this thread too serious, and start commenting on people's actions when you weren't there, then exit the thread. My goodness people! Like I said thanks poohbear for the thread. I never would have known that tech. a CM can't take my credit card from me by law if I hadn't read it here. Glad Disney heard you and sorry about your experience, hopefully next times better. (As for using the word hate when venting, who hasn't, come on boys)

[minnie61650]

No I do not know you. I only know what you posted.
I am very sorry I upset you. But sometimes things happen beyond our control. I just thought if I had been in your situation I would been elated that Disney called back and that they agreed it was an error. The $100 was not
at all important to me. It was the fact that a small club became more aware of
need for Handicapped parking. When I saw you had a update I was so happy for you that Disney called back, but as I read your post it seemed like you felt you were insulted. I don't know what you wanted :confused3 Linda ::MinnieMo

[Mom of Sleepy, Bashful and BabyDoc]

If you can send me a Private message I will send you a phone number for soemone in the executive office. This is inexcusable!

You got that right! Holy cow!

I used to work in the Visa dept. of a credit union. As soon as you said they took your card, I knew what was going to happen. When you said that they told you they wouldn't do anything to the card until they heard from you, I was screaming.........no, no, they are lying.......they will destroy the card!! :mad:

I'm sorry this happened to you.

[poohbear2]

[QUOTE=minnie61650]ITA
I am sorry you had a bad experience.
But ask yourself if this happened anywhere else, ie at a gas station,at the Holiday Inn, at a store at the mall, would you be upset enough to write 3 letters and to post on a community forum how horrible it was for the BP, Holiday Inn or Macy's to make such an error?


No..because they would have fixed the situation up right away.

[msmayor]

I personally would have been just as annoyed at the CC company for the screwup. If you've been a good customer for a while, making payments on time, there's no excuse for the CC company not moving heaven and earth to get you a new card within 24 hours, or at a minimum straightening out the situation.

[jcemom]

Wow, I'm sorry you had such a tough time with this! I just wanted to thank you for bringing it to my attention that something like this was even possible. I would never have thought to bring along a second CC, but I just put one in my bag thanks to your post!

Though I understand your aggravation, I think $250 is fair. Even if I felt I wanted more, at this point I would probably be happy to take the $250 and move on just so I didn't have to think about it any more. :guilty: Whatever you decide, I hope everything eventually works out for you. :wizard:

[d4est]

[QUOTE=minnie61650]ITA
I am sorry you had a bad experience.
But ask yourself if this happened anywhere else, ie at a gas station,at the Holiday Inn, at a store at the mall, would you be upset enough to write 3 letters and to post on a community forum how horrible it was for the BP, Holiday Inn or Macy's to make such an error?


No..because they would have fixed the situation up right away.

Not to mention, you wouldn't be many miles from home with no $$$ or means to attain any! Totally different senarios.

[minnie61650]

[QUOTE=minnie61650]ITA
I am sorry you had a bad experience.
But ask yourself if this happened anywhere else, ie at a gas station,at the Holiday Inn, at a store at the mall, would you be upset enough to write 3 letters and to post on a community forum how horrible it was for the BP, Holiday Inn or Macy's to make such an error?


No..because they would have fixed the situation up right away.


Maybe, but more than likely NOT. My problem was not solved right away. The manager promised me that it would be handled right away. But it took over two months and a follow up certified letter and a couple of more calls before I received the check from the club. By then I had totally given up.
I was so elated when I finally received the letter I almost cried for joy.
I wish you could see the bright side. You got a response and if they offered
you such a nice compensation that means they are aware an error was made. Isn't that the reason you wrote them in the first place?
Linda ::MinnieMo

[minnie61650]

Originally Posted by poohbear2
[QUOTE=minnie61650]ITA
I am sorry you had a bad experience.
But ask yourself if this happened anywhere else, ie at a gas station,at the Holiday Inn, at a store at the mall, would you be upset enough to write 3 letters and to post on a community forum how horrible it was for the BP, Holiday Inn or Macy's to make such an error?[Quote]


[Quote=poohbear2]
No..because they would have fixed the situation up right away.



[QUOTE=d4est]
Not to mention, you wouldn't be many miles from home with no $$$ or means to attain any! Totally different senarios.[QUOTE]
__________________


I was talking about an out of state gas station, motel or store.
(Sorry I did not specify out of state.)
My sisters cc was flagged at a BP when she was out of state.
Her bank had it flagged because she hardly ever made out of state purchases
so they thought it was stolen!
It took a while to get that straightened out so it does happen.
Linda

[BibbidyBobbidyBoo]

As others have said, I think you should take the $250 and run (as in consider yourself lucky they offered anything at all). That's just from my personal experience... count yourself lucky. I had a credit card "issue" as well- ended up costing me overlimit fee because they used the wrong card for the pymt --- they offered me nothing for that snafu except an email saying to contact them again if -well actually here's what they said:
We appreciate the time you took to contact us and apologize for the
delay in our response. When we receive comments from Guests, such as
yours, they are shared with various areas of our organization. This
allows us to identify what we are doing right, and what we can do
better. You may be assured that your observations have been shared and
are being taken seriously.

I feel that we truly understand your view, and have all of the necessary
information. However, should you wish to discuss your comments further,
or provide us with additional details, you may call me at

Do you even see an apology in there? I sure don't. Only apologizing for the delay in responding and saying they "truly understand my view and have all of the necessary information"??? (My email also had info about how youngest daughter found medicine under the bed/etc.)

Not even an apology! Take that $250 and run with it!

To the person that told her she could have handled things better and basically excusing the resort because of that comment- HOW? I ask you HOW could she, the resort guest, have handled things better? I'd love to know...

[d4est]

Originally Posted by poohbear2
[QUOTE=minnie61650]ITA
I am sorry you had a bad experience.
But ask yourself if this happened anywhere else, ie at a gas station,at the Holiday Inn, at a store at the mall, would you be upset enough to write 3 letters and to post on a community forum how horrible it was for the BP, Holiday Inn or Macy's to make such an error?[Quote]


[Quote=poohbear2]
No..because they would have fixed the situation up right away.



[QUOTE=d4est]
Not to mention, you wouldn't be many miles from home with no $$$ or means to attain any! Totally different senarios.[QUOTE]
__________________


I was talking about an out of state gas station, motel or store.
(Sorry I did not specify out of state.)
My sisters cc was flagged at a BP when she was out of state.
Her bank had it flagged because she hardly ever made out of state purchases
so they thought it was stolen!
It took a while to get that straightened out so it does happen.
Linda
Sorry, didn't know you meant out of state. In that case, I would still, MOST DEFINITELY, throw a fit and write letters. They are leaving one high and dry, so to speak. Virtually stuck in a "foreign" place with no alternate means to pay for anything (gas, logding, etc). If the screw-up is, indeed, their fault, then they should feel obligated to compensate somehow. Just MHO.

[momof2inPA]

Congratulations on getting $250. That's truly an accomplishment. I think you deserve two free nights at the Poly and a free luau dinner.

If you're truly mad at Disney, try Universal. It's fun, too.

[Sammie]

To the person that told her she could have handled things better and basically excusing the resort because of that comment- HOW? I ask you HOW could she, the resort guest, have handled things better? I'd love to know...

First I think Disney was wrong I never said they weren't, but I would have handled it differently there and then.

One I would never travel hundreds of miles away from home with one credit card. Things happen, many have said merchants have the right to take the cards for various reasons, therefore a backup situation is needed. I would also never have a card where I can not reach someone until Monday morning, all mine have a 24 hour toll free number to contact. For that I would be upset with the CC vendor.

If I had been in this situation I would have never left the desk without either my card, a manager, or a suitable solution. I think problems should be dealt with when they happen. Therefore I then have no reason later to be upset or need to settle anything.

Nothing described in this situation would make me hate a business or even get upset. But if it did I would not be going back, that was my point which was obviously misunderstood. I would not want to vacation with anyone (Disney in this case) that could upset me that intensely.

Opinions were asked for. I gave mine. I am not taking up for Disney, I would feel the same way if it was Universal. I just think we all have to be very proactive in solving problems instead of waiting for a resolution after the fact.

[Mackey Mouse]

Poohbear, I think you have every right in the world... Walt Disney World to be exact, to be upset.. I think you handled yourself with grace and dignity, I would have been insane..

I am not sure if I think $250 is enough compensation for their taking your card and destroying it....I would want to speak to someone live.. no left message, and want some answers from someone as to what happened and how they are going retrain this person who handled this situation inappropriately.

I probably would not have left the front desk of the Polynesian without speaking to a manager or someone...what they did is just plain wrong and it impacted your vacation. What if you had no money and just had that card... I am getting aggravated just thinking about it..

Hugs to you!!!!!

[Adora]

Well said Mackey Mouse, and I repeat myself "Take a chill pill" unless you own the hotel stop talking about it like you do, making it so personal. I don't believe how weird people are getting. :confused3

[imatoad]

You're right Sammie, I have a friend and a few family members that have CC's with small banks and credit unions that can only be reached M-Fr, 9-5. Never in a trillion years would I deal with such a banking institution, I need 24 cust. svc. when dealing with CC's. And having more than on card on a trip is an absolute must, in fact I carry 2 CC's and a debit card.

[WDWBetsy]

I have to say that I would accept the $250 and call it a day. Yes, what happened was not appropriate, but it happened. People are human beings, and unfortunately mistakes are sometimes made.

In this day and age of voice mail - you can't expect someone to not leave a message if you have this on your telephone. At least someone contacted you and is trying to help resolve the situation.

I guess I just see this as a situation that keeps snowballing. It started out badly (and quite possibly could be the cc company's fault in some way), and now that Disney is offering compensation for the incident, you're not thinking it's enough. You're asking in a public discussion board for opinions, and when you don't hear what you like, you feel attacked. :confused3 IMHO, the responses you received were not personal attacks, but constructive criticism that all travelers should heed.

Personally, after what happened to us at LTT with the CM entering the expiration date wrong, I would never not take at least 2 credit cards with me. I also do not use debit cards when traveling, except for getting out cash (which I usually do prior to leaving). It's too easy to have your entire bank account wiped out by fraud. I'd much rather take up fraudulent charges on my credit card vs. my debit card.

Just my opinion - I'm pleased that Disney offered you the $250 and that a CM contacted you regarding this incident. IMHO, I would not waste any more energy or anger on this issue. It's really easy to take a bad situation and actually make it worse when we feel slighted. I would not hold this against Disney or the Poly for one CM's mistake. But that's just me.