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View Full Version : Ebay question: seller is now no longer registered user


jeepgirl30
08-23-2005, 08:03 AM
I am so frustrated. This is the second time this has happend to me. I bought an item on ebay and used bidpay (first time for that). I didn't receive the item after a couple weeks, sent the seller an inquiry and got a nasty response they only ship 2 days a week and would let me know when it shipped. Still nothing. I went to leave feedback and now the seller is no longer registered. This happend once before but the seller did finally send the item but i could not leave feedback.

Do I have any recourse or am i just SOL?! Can this person re register and continue to sell?

This is twice in 3 months. I'm starting to get a little nervous about ebay now. If there is no recourse then what is to prevent more people from doing this? I now see that the effective date for being no longer registered is May but i won the auction Aug 3. So if ebay was aware of the problem how could this seller continue for so long?

IStoleMyKidsPins
08-23-2005, 08:33 AM
How did you pay for the item?

jeepgirl30
08-23-2005, 08:36 AM
I paid via bidpay this time because it was the only method the seller would take. I contacted bidpay but they will not refund. If i attempt to get credit from the credit card company bidpay will come after me for the money.

Feralpeg
08-23-2005, 08:52 AM
I had a similar experience last year. I won an auction and paid using Paypal. I paid over $150 for the item. I didn't hear anything or receive anything for awhile, so I tried contacting the person. I tried giving them a little while to get back to me. Nothing. I contacted them again and told them that I was very unhappy and was going to contact Ebay and Paypal if I didn't hear back from them. Sure enough, he was no longer registered on Ebay. I tried contacting Paypal, but they said I waited to long and there was nothing I could do. At the time, the item they were listing was very hot. I bet they did this to multiple people and just kept changing ids. It is very frustrating. I really think Paypal needs to allow longer than 45 days for you to make a protest. That isn't very long when you are waiting for responses.

ceecee
08-23-2005, 09:01 AM
What kind of feedback did these sellers have? I will not bid on an item if they don't have high feedback. Because they can just re-register and start again. I wouldn't wait 45 days, you need to contact Paypal sooner especially if the seller does not respond to emails after a few days.

vascubaguy
08-23-2005, 09:12 AM
I had something like that happen to me a few years ago. I used a credit card thru paypal and I filed a claim with paypal but they said they couldn't do anything because the person had already cashed out their account. I contacted my credit card company and they credited the money back to my account. I would go that route. In my opinion, companies like bidpay and paypal need to provide better policies for maintaining the transactions. It would be very easy for them to take the money and put it in the sellers account but require a wait time for it to stay in that holding account before the seller can cash it out. That way if there is a claim, they can pull that money back for a refund.

IMO 45 days is enough time. If you pay for the item and don't receive it in a week or 2 at the most, start the claim process. There's no excuse for the exchange to take any longer. Certainly at the 30 day mark, you should have a claim going with Ebay and Paypal/Bidpay etc... as a last resort, contact the credit card company and get your money back. Bidpay is going to discourage you from filing a claim with you credit card company because if you do, they are out the money because they'd be tasked with recovering it from the seller. I believe the worst they would do is close/cancel your bidpay account.

Before you buy, always check the persons feedback! If they have lots of negatives, skip it. If they have very little or no feedback for selling, skip it (especially if it is a larger purchase). Also, if they are charging really high shipping/handling, my experience has been that you should skip it - sellers that do that typically pretty shady. I mean $30 to ship a small item that would only cost $3.85 via priority mail!

good luck!

dadtoagirl
08-23-2005, 01:04 PM
I cancelled my paypal account this week as it is defintely geared to the advantage of the seller and with the new rules forcing one to accept credit cards with a paypal account it is going to become the new hub for ebay fraud.

Aliki
08-23-2005, 01:53 PM
One way to protect yourself from bad Ebay sellers is to only buy from people with a good reputation, i.e. 25+ feedback and 95% positive or higher. Look at the feedback and see if they have had bad reviews in the past.

If they are no longer registered, it could be either (1) they unregsitered themselves, (2) they didn't pay the listing fees to Ebay so Ebay unregistered them, or (3) they got 3 or more negative complaints lodged with Ebay, so they were suspended.

poohj80
08-23-2005, 02:42 PM
You can file a report through eBay and I would definitely challenge the charge on your credit card. So what if Bidpay contacts you for the funds - tell them you'll reimburse when you receive the item.

We had a similar thing happen and we had paid via Paypal from a checking account. Paypal refunded us the entire amount when they couldn't get a response from the seller either.

yooperfan
08-24-2005, 12:17 AM
I was thinking of putting a few things on ebay, but if you don't recommend a person buy from anyone without a feedback, how are you supposed to get started?

Cinderella_68
08-24-2005, 01:45 AM
Yooperfan, start out small. Otherwise you can buy some things, first. :) That is what I did.

As for the OP, when I bought a stroller 18 mos ago and the seller took my money via Paypal but did not deliver the stroller nor respond to my emails/phone calls, I placed a claim with eBay. It took a little effort, but I got my money, less the S&H.

vascubaguy
08-24-2005, 07:22 AM
I was thinking of putting a few things on ebay, but if you don't recommend a person buy from anyone without a feedback, how are you supposed to get started?

I agree the best way is to start by listing just a couple of items. The red flags should go up if they are new sellers with 0 feedback that are listing high dollar items (especially multiples of the same thing) or just a bunch of items at moderate prices that all end around the same time. By having them all end around the same time, they can get all of the money coming in at the same time, then close the accounts and move to the next screenname. I guess these people don't realize that with enough complaints, it won't be long before the FBI will track them down.

magiroux
08-24-2005, 07:40 AM
This happened to me several years ago at X-Mas, the favorite time of year for eBay Fraud I later found out. Ebay and PayPal, both NO help at all. My attitude is, if you can't make they least effort to protect your customers, which they don't, I will not use your service. I think crooks are catching on that eBay is a perfect vehicle for their crimes and it will be their down fall eventually. I also think eBay is way too "seller friendly". There is no balance on the side of the buyer.

Oh, by the way, not only check feedback, but also check the items that they have sold to obtain that feedback. In my case he/she had feedback that he/she had been building up through the year but thoses items were all small money items. Then, WHAM. All of the items were collectables @ $200 or more. One week after I sent my money I rec'd six emails from people that were waiting over three weeks with no response. Then,just like you, the user was now "unregistered". Too late to do me any good. Just from the people that contacted me, looks like the crook ran of with over $1000.00.

lbgraves
08-24-2005, 08:03 AM
Yooperfan, start out small. Otherwise you can buy some things, first. :) That is what I did.

As for the OP, when I bought a stroller 18 mos ago and the seller took my money via Paypal but did not deliver the stroller nor respond to my emails/phone calls, I placed a claim with eBay. It took a little effort, but I got my money, less the S&H.

Just curious why you weren't refunded for the S&H too.

poohj80
08-24-2005, 08:06 AM
I was thinking of putting a few things on ebay, but if you don't recommend a person buy from anyone without a feedback, how are you supposed to get started?
I agree with those who recommend buying a few things first to start your feedback. Do realize that, unfortunately, not all eBayers take the time to leave feedback so you may need to request it.

Also, you might want to include in your description that you're new to eBay but want to assure any buyers that your lack of feedback isn't due to previous bad transactions. If you're up front about it that may ease some concerns. Everyone was a beginner once.

drakethib
08-26-2005, 09:23 PM
My rules for Ebay or any auction site.

1. I only buy from people with 99% or above feedback.

2. I use paypal only and that is charged to my credit card. If I don't get my package in 2 weeks max, I contact the seller, ebay, paypal, and contest the charges on my credit card.

3. On feedback, I am very hesiatnt to buy from anyone with 20 or less feedbacks, even if they are 100% positive.

muffyn
08-28-2005, 01:54 AM
My rules for Ebay or any auction site.

1. I only buy from people with 99% or above feedback..

this is where you need to use some sort of "thinking"

myself I don't buy much & sell even less, but have over 300 comments in my feedback,,,,,,
but I am ONLY at 97% because some idiot on half.com wrote a negative for me , because "I" did not send him a positive feedback ( I mean,,, cripe, are they forcing you to send feedback now? especially when you got hohum service?)

I almost sent someone a neutral feedback, because they stuck a breakable item in a box with NO padding.. just empty space all over,, wonder it didn't break!....... but when I read his feedback, seems like he sends EVERyONE who mentions anything he doesn't like a nasty negative!!! if I would have sent that feedback I'd probably be under 90% ( & I have some stellar feedback notes) so, sometimes you need to see why a person is under 99% before you decide.

magiroux
08-28-2005, 08:10 AM
this is where you need to use some sort of "thinking"

myself I don't buy much & sell even less, but have over 300 comments in my feedback,,,,,,
but I am ONLY at 97% because some idiot on half.com wrote a negative for me , because "I" did not send him a positive feedback ( I mean,,, cripe, are they forcing you to send feedback now? especially when you got hohum service?)

I almost sent someone a neutral feedback, because they stuck a breakable item in a box with NO padding.. just empty space all over,, wonder it didn't break!....... but when I read his feedback, seems like he sends EVERyONE who mentions anything he doesn't like a nasty negative!!! if I would have sent that feedback I'd probably be under 90% ( & I have some stellar feedback notes) so, sometimes you need to see why a person is under 99% before you decide.

This is something that has always bugged me about eBay. The buyer wins a bid, replies and sends payment immediately. They have now completed thier end of the transaction in a positive manner. Why is it, at that point, the seller does not leave positive feedback? No, they wait until the buyer receives the item and leaves a positive. And from your post, and many other's experience with this, it sounds like whether you are happy or not, it better be a positive....OR ELSE!!!! It just seems like black mail to me.

etwinchester
08-28-2005, 11:37 AM
This is something that has always bugged me about eBay. The buyer wins a bid, replies and sends payment immediately. They have now completed thier end of the transaction in a positive manner. Why is it, at that point, the seller does not leave positive feedback? No, they wait until the buyer receives the item and leaves a positive. And from your post, and many other's experience with this, it sounds like whether you are happy or not, it better be a positive....OR ELSE!!!! It just seems like black mail to me.
Some sellers may get tired of leaving feedback from bidders who do not do the same.

I know that when I buy things on ebay, I've had some sellers tell me that they will leave feedback for me when I do the same for them. Also, they may do this to make sure their are no disputes about the item (broke, etc..)

This is just a thought...

seashoreCM
08-31-2005, 05:12 PM
If you are lucky enough to see a seller go non-registered or accumulate relevant negative feedback (about non-shipment) before you pay for an item you won, be leery about paying ahead of receiving the item. The deal will probably immediately die, and you may let it.

Some fragile items are actually better off shipped surrounded by air. Blown glass items sold at WDW including at one shop on Main St. are an example. The item needs to be fastened securely from a more sturdy part of it such as its base, so the fragile parts never touch anything.

Disney hints:
http://members.aol.com/ajaynejr/disney.htm

wendyl
08-31-2005, 09:02 PM
This is something that has always bugged me about eBay. The buyer wins a bid, replies and sends payment immediately. They have now completed thier end of the transaction in a positive manner. Why is it, at that point, the seller does not leave positive feedback? No, they wait until the buyer receives the item and leaves a positive. And from your post, and many other's experience with this, it sounds like whether you are happy or not, it better be a positive....OR ELSE!!!! It just seems like black mail to me.

Oh trust me--the blackmail goes both ways. I have had buyers threaten bad feedback for ridiculous and unfounded demands. A transaction is not over until the item is paid for, sent, delivered, and both parties are satisfied. Feedback should be left when a transaction is over. Once I sold an item that had a flaw--so was listed cheap. I had that flaw in BOLD print in the description (which was only 3 sentences long) AND I included a picture of the flaw with my finger pointing to it. The buyer received it, hadn't bothered to read the description before buying it, and STILL ranted and raved and threatened bad feedback if I didn't send her a partial refund. THAT is why sellers wait until the transaction is complete before leaving feedback.

A Mickeyfan
08-31-2005, 09:08 PM
that happened to me. I paid thru pay-pal & the seller never sent me my item, refused any communication efforts I made (no return emails or call backs). I contacted pay-pal after 10 days. They said they would start a dispute, after 30 days ....still nothing from pay-pal. I contacted my credit card company & they gave me the credit & did a charge back to pay-pal. After another few more weeks, pay-pal emails me to tell me that I will not be issued a refund by them since it was for only $15. I told them what my credit card company was going to do. I was told that if my account ends up with too many charge backs like that, they can cancel me. This was the first & only one done. So much for using pay-pal for their protection.