Medical request ignored at CBR

[heavenleigh412]

Got back from DW Monday morning, and mostly had a very enjoyable trip.
My biggest problem was that I had requested special room assistance at CBR, and was not accomodated at all.
I suffer from dysautonomia, CFS and fibro (they are mostly inter-related) and when I booked my water view room at CBR, I asked to be close to Old Port Royale and a bus stop. I don't think they could have put us any further away from a bus stop!
I do understand that a request is just that a request, BUT... I did have medical reasons for my requests, and I had already paid extra for a preferred room location.
I had a very hard time making it back to the room after even 1/2 day in the parks.
Anyone else have a similar problem? Any way to rectify this for our next trip in Dec 2006?

[ducklite]

Did you make your request through special services? That's about the only way to make sure "medical requests" get honored. They can block off a room for you that can't be overridden. Otherwise, you're in with the rest of the pack and requests are honored on an availability basis.

Anne

[heavenleigh412]

yep... request was made through special services. I spent almost 30 minutes on the phone with them.

[ducklite]

I'd get in touch with them then, something went wrong along the way, and they need to know about it.

Anne

[SueM in MN]

I'd get in touch with them then, something went wrong along the way, and they need to know about it.

Anne
::yes::
Several people have mentioned lately that they were told their room was blocked for them, but when they arrived, the blocked room had been given to another guest.
One of the things I'm wondering is at what point the "block" is taken off. For example, if you arrive at 8 pm, is the block still there or do they remove the blocks at 6pm??? Or maybe they think the block is staying on, but there is some glitch with their computer system??
There seems to be something going on that just started recently since it's not something people have been complaining about for very long.

[dclfun]

I've also had recent issues with my request not being met but immediately called the front desk when I got to the room and found it unacceptable. Often they can move you at that point and usually will review your records- this way you can ask what requests they can see that were made on your behalf and if it was noted "for medical reasons". I've had to be moved to a different resort in the past since there wasn't a room at the resort that would work for me. At this point though I'm sure a follow up call to the reservation center to at least alert them to what happened may help in preventing this sort of thing from continuing. Kathy

[taximomfor4]

Had similar problem in March at AS Music. Long story, it has its own thread and is about to appear in the NY Times 7/24.

Anyway, I spent a loooong time in the hotel lobby trying to get the correct rooms, but ended up settling for ONE of the things -- connecting rooms, which was the one need that was NOT Disability-related (it was because of all the young children, and just me several of the nights.) The hotel actually flat-out refused to find me rooms that met our needs elsewhere.

The final story I was given, after months of dealing with Guest Relations after my return home, was that when Disabilities blocked off my rooms, they were looking at some sort of schematic. They are not AT that resort. So they booked what LOOKED like it was right for us. The room assigner had no reason to look at the needs to compare them to the room assignment, the rooms were blocked. So nobody caught the problems till we arrived.

I don't know what to tell you, to avoid this on your future trip. We chose NOT to book through Disabilities this time. That way, our room is not blocked off by someone who might not know THAT PARTICULAR resort very well. My hope is that, by listing our pressing needs (three of them, but very broad!) the room assigner who DOES know the resort can choose our rooms appropriately. Hopefully.

[seashoreCM]

I do understand that a request is just that a request, BUT... I did have medical reasons for my requests, and I had already paid extra for a preferred room location.
I had a very hard time making it back to the room after even 1/2 day in the parks.
You should have brought up the problem the very next day with guest services. An extra fast pass for each member of your party would not be unreasonable to ask for each time.

Now that you are home, include with your complaint letter a request for refund of the extra you paid for the preferred room location plus an extra ten percent rebate off of your room rate.

Disney hints:
http://members.aol.com/ajaynejr/disney.htm

[Schmeck]

At CBR, the bus stops are on the other side of the buildings, away from a water view. I don't think you can get both?

adding link to resort map:

http://www.wdwinfo.com/resortmaps/cbrmap.jpg

[SueM in MN]

At CBR, the bus stops are on the other side of the buildings, away from a water view. I don't think you can get both?

adding link to resort map:

http://www.wdwinfo.com/resortmaps/cbrmap.jpg
I think you are right. The building that is close to Old Port Royale is building 26, which I don't think is water view. Buildings 24 and 25 are pretty close (we've stayed in both in the past), but may not be what some people consider close. Some of the non-water view rooms might actually be closeer. All the other buildings are about as far away as building 24.

One thing people with mobility or stamina concerns should seriously consider is renting a wheelchair or ecv because some of the resorts are very large and even if your room is in the closest location to the bus stop, etc, it may be quite a hike.
Also, it's important to look at the resort map and see if there might be a bus stop closer than the one you first notice. I do know people who stayed building 24 and walked up to Old Port Royale each day to the bus stop, without realizing that the one labeled Martinique on the map was actually much closer.

[riu girl]

heavenleigh412: sorry to hear that things didn't work out so great for you. I assume special services are not overly familar with the resort layouts. I also feel that the pre-blocked rooms may become "unblocked" at a certain time of the day/evening.

Due to taximomof4's problems with special services I have decided to book through CRO for this trip (as I did with first trip). I am also hoping to arrive at POP early (around noon - 1 pm) in hopes of getting a room with some of the requests. Last trip we booked with CRO (I didn't even know back then that you could book with special services) and received a great room for our situation.

[heavenleigh412]

We arrived at the hotel at about 2 PM, which is before check-in at CBR, so I don't see how my room could have become unblocked.
We were assigned Aruba building 52, which is nowhere near any of the busstops.
I had looked at a map of CBR to make sure my requests, along with the water view were not unreasonable. Trinidad North 31 is water front, next to Old Port Royale and directly in front of the bus stop... there are other buildings that work similarly. I pointed this out while on the phone with them.
What is CRO? (sorry I don't always get all the abbreviations)
Does anyone know where I would call or write to complain?
I guess next time I want to book, I will have to put in special requests through the hotel?

I am thinking when we go back in Dec 06, I will rent an ECV, and share with my mother (I doubt she will admit she might need her own, so it probably would work out better if I share mine with her)

[SueM in MN]

We arrived at the hotel at about 2 PM, which is before check-in at CBR, so I don't see how my room could have become unblocked.
We were assigned Aruba building 52, which is nowhere near any of the busstops.
I had looked at a map of CBR to make sure my requests, along with the water view were not unreasonable. Trinidad North 31 is water front, next to Old Port Royale and directly in front of the bus stop... there are other buildings that work similarly. I pointed this out while on the phone with them.
What is CRO? (sorry I don't always get all the abbreviations)
Does anyone know where I would call or write to complain?
I guess next time I want to book, I will have to put in special requests through the hotel?

I am thinking when we go back in Dec 06, I will rent an ECV, and share with my mother (I doubt she will admit she might need her own, so it probably would work out better if I share mine with her)
I just mentioned unblocking as a possibility. Some of the people who had problems checked in at a later time (like 6-8pm - not really that late). It's still possible that they had blocked a room for you and it was unblocked for another reason.
It's also possible that Aruba 52 was assigned because it met 2 of your requests; waterview, which you paid extra for and close to Old Port Royale - even though it's not as close as Martinique 24, 25, 26 or Trinidad building 31. Some of the other buildings (Aruba 54, 55 and 56) are much closer to the bus stop, but much farther away from Old Port Royale.
I don't know how many of the room in Trinidad 31 are waterview, but it's possible that all the waterview rooms in that building were already assigned. I don't know.
Also, they assume that requests are listed in the order of what is most important to you - which may make a difference if there is one room that fits what is listed first, but doesn't fit what is listed second.
I don't know what they are currently doing at CBR, but I do know that at one point, the closer to Old Port Royale buildings were a separate "preferred location" that was an extra cost. I'm not sure if that's what you meant by saying you had paid extra for preferred location.

CRO is the place you call for reservations. (I think it stands for Central Reservation Office or something like that). Here's a link to a page with contact information. (http://www.wdwinfo.com/wdwinfo/contact.htm#Resort) It has an address for CRO and one for complaints. There is also a link on that page (under resort phone numbers) for CBR that tell the address. I'd send a letter to the complaints address with copies to the CRO and resort addresses.

[heavenleigh412]

Thank you very much for everyone's help!
I am in the process of composing a letter, and all of your help has been much appreciated.

[dclfun]

I'm so glad you're taking the time to write a letter. Without people expressing themselves as to what challenges they faced, there will never be improvement of a situation ( note the thread above where Lisa kept pressing the issue about how to properly board her chair on a ramp bus). Going through CRO vs special services for those who mentioned that as a solution probably will not be helpful. CRO will forward any requests made "for medical reasons" to this department anyway as they are the only ones who can block a HA room. If someone arrives at a resort hoping to get an accessible room they may very well be gone if not pre-reserved through sp. services. Anyway, good luck to the OP and I hope you keep us posted on the reply you receive. Kathy

[D,L and K's Mom]

We had a bad time checking in at POR on July 1st. We had gonr through Special Services and made it known that we would be checking in and would need 2 adjoining rooms (one regular and one handicapped access) we also had my brother checking in a day later who also needed handicapped access..... We also made arrangements so that when we arrived ( we figured around 1:00 ish) there would be a room (not our room, not even a CLEAN room but just a room ) so we could change our DS who is 15. Well to make the story short....no place to change him, no rooms ready, no rooms even blocked off. We were disappointed. When we finally did get to our rooms only one was clean and the other was not. The medical supplies we were told had been brought to the room had not and didnt arrive for hours after quite a few phone calls and tracing etc....We were told when my brother arrived his room would be all set.....nope not accessiable....it ended up being ok but it was not what we had requested and were promised. I was a little disappointed as I had made these arrangements months and months ago and called a few times to check on them. The CM was very nice but I didnt find the manager helpful at all in fact we never say him. The CM kept leaving the fromt of the check in desk to check with him and then kept coming back etc. I would have asked to see him but we had a 15 year old and a 2 year old who were crabby and tired and I sat with them while DH took care of the matter. We have not had trouble with this in the past so I know it is not an unusual request. We had also asked for a bldg close to the main bldg so it would be easier to wheel DS over etc. We were in the same exact rooms as last time...parking lot rooms. They must block these off for adjoining rooms with accessiuablity? Oh well it worked out but it was a littel disappointing. I am writing so this wont happen to anyone else.

[taximomfor4]

I'm so glad you're taking the time to write a letter. Without people expressing themselves as to what challenges they faced, there will never be improvement of a situation ( note the thread above where Lisa kept pressing the issue about how to properly board her chair on a ramp bus). Going through CRO vs special services for those who mentioned that as a solution probably will not be helpful. CRO will forward any requests made "for medical reasons" to this department anyway as they are the only ones who can block a HA room. If someone arrives at a resort hoping to get an accessible room they may very well be gone if not pre-reserved through sp. services. Anyway, good luck to the OP and I hope you keep us posted on the reply you receive. Kathy

Our request did not involve a HA room, and we keep our needs broad enough, I think, where the ressie person can handle it. For me, I tried through Spec Svcs and they blocked a room that we absolutely cound not use. If I hadn't had the rooms blocked by them, the room assignor could have assigned us something that met MOST of the needs.

In the even of HA rooms, I definitely would book through special services so that room can be blocked.

[Lewisc]

Disney resorts don't have very many King bedded rooms. I know a King bedded request all but eliminates my other requests. Many of the King bedded rooms are occupied by continuing guests. My trade off is getting my bedding request OR a location request. I suspect HA rooms may work the same way.

This post may not be politically correct but Disney doesn't have that many HA rooms. A request for a HA with a connecting room, in the room category you're paying for, limits the number of rooms that are suitable for you. Some of the rooms may already be occupied by continuing guests who have similar needs and have made a similar request. Requests for a HA room on a specific floor in a specific building with a connecting room may not be that reasonable. You really can't expect Disney to throw another disabled guest out of their room for you. You can't ask them to block out another guest with similar requests and needs who's checking in a few days before you.

I'm not saying Disney is perfect, they've made mistakes. Maybe there are times Disney should just say the requests probably can't be met and suggest another resort.

Just my opinion but a request for a room prior to checkin is reasonable but complaining if it's not available is rude. I'm specifically referring to getting a room prior to the offical checkin time for the resort.

[heavenleigh412]

Lewis
I am wondering if you are saying I am rude for making a complaint?
I was VERY specific when I called ... I did not need HA. I needed a room close to the bus stop and close to Old Port Royale.
I have quite a few conditions, but the ones that have the most impact for me are dysautonomia, chronic fatigue syndrome, and fibromyalgia.
I doubt most people know what dysautonomia is even if they have heard of CFS or FMS, so a quick explanation is: it is a condition that affects the autonomic nervous system... anything that your body controls without you having to think about it, my body controls backwards. My heart rate and blood pressure go up and down at will, my normal heart rate is 43 (drops as low as 19, goes as high as 245... and I have a pacemaker) my normal body temp is 95.5. I have a tendency to pass out because my blood pressure drops.
We paid for a water view at CBR. I called the same day I booked and made my medical requests, and explained my reasons for needing them. I offered to give up my water view if that made it easier to grant the medical requests. I was told that there were plenty of rooms that would give me all 3. I did not request a specific building or room, and there are at least 3 buildings that would have met my requests.
Unfortunately, I got a water view and NOTHING else. So my daughter was subjected to her mother laying unconcious on the well manicured paths of CBR.
THAT is the reason I am complaining.
This vacation was supposed to be magical, it was not supposed to scare my daughter by making her deal with the known in an unknown and unfamiliar place.

[disneydreamer98]

Although requests are just that, requests...I do not feel you were rude for complaining. As soon as you saw your room I would have called the front desk and asked for a manager. A similar situation happened to me a couple years back at ASMo. I had requested months in advanced a non-smoking room due to my Son's medical conditions and told them that. When we got to our room it was marked a smoking room and was overpowered by the smell of smoke. I called and was moved immediately, completely to the other side of the hotel to a non-smoking room. I think that a request is much different when it revolves around a medical situation and they should have done everything possible to accomodate you. I would also send a copy of your letter to WDW customer service. The email address for that is: wdw.guest.communications@disneyworld.com

Be sure to include your Name, address and phone number so that someone can contact you.

Good luck!

[spiceycat]

I am so sorry that your request weren't meet.

I didn't even make any request until we got there - first floor (mother has problems with steps) and near a bus stop.

got building 16 Martinique. It was nice. the lobby wasn't far. but believe me at 83 anything is far. I think I got a good location because I did ask for and received a wheelchair. Otherwise mother couldn't have made it around the resort much less the parks. She tried the first day to walk to the food court. Well guess what we didn't go to the parks that day.

of course when we stayed at OKW there was this guy that looked in his 60's he was 93!!! His wife was much younger - but he looked GREAT!~~

[Lewisc]

That comment was directed to another poster who requested that a room be available at 1:00, prior to normal check in. I don't think, but don't know for sure, that requests like that don't fall under the ADA. I think it's rude to complain if you're not getting a courtesy.

My post was also directed more to guests who need a HA room. The limited number of HA rooms makes other room selections problematic.

I think Disney would do a better job if they found out exactly what you needed. They limited availability of rooms by adding other requests. Paying for a water view reduced the number of rooms available to you.




Lewis
I am wondering if you are saying I am rude for making a complaint?
I was VERY specific when I called ... I did not need HA. I needed a room close to the bus stop and close to Old Port Royale.
I have quite a few conditions, but the ones that

[safetymom]

If you needed to be near old Port Royale you should have paid the extra and stayed in a preferred location. That way you would have been there and it wouldn't have been a request.

I am sorry to hear you had problems on your vacation.

[meandtheguys2]

If you needed to be near old Port Royale you should have paid the extra and stayed in a preferred location. That way you would have been there and it wouldn't have been a request.

I am sorry to hear you had problems on your vacation.

She had worked with Special Services and paid for a Water view, what else was she supposed to do? Unless I missed something, her bases should have been covered. The folks here might know about room choices, but what about the average tourist. I think they should be able to count on the "experts" at Disney o fulfil a simple medical related room request. This wasn't some yahoo who had read room 2004 has the best of everything, and demanding that particular room.

[heavenleigh412]

It was a medical request, and I DID pay extra...
I am glad you make it sound so simple, but it wasn't...
I didn't make demands, I didn't flip out because I didn't like the view...
I am upset because I spent my time at the resort passing out on the grounds... I hardly call that not enjoying my vacation!
The people at Disney could have made this easy, and they didn't.
The point here is that Disney needs to train the Special Services department to be able to deal with disabled people.

[fran99999]

I dont think its a disney thing as much as a CBR thing.
I went there last Sept after making my reservation 9 months out. I was told there were no preferred rooms. OK I made the reservation. I also specifically told them I would need 2 first floor/non smoking connecting rooms. I was bringing 3 children with my DH and myself thats 5 people ie 2 rooms. I needed first floor as I use an EVC and non smoking because both myself and my children have very bad asthma ( that is why we go in off months, its worse in the heat)

Well imagine my surprise and that of the bell person when we got to my building and they were on the 2nd floor. My confirmation stated very clearly ground floor/EVCuser
Nonsmoking medical reasons.

Back to the desk we went as it wasnt possible for me to get up to my room to call. They said ok they have a room for me in Building # and the other room will be in Building #. I asked them which room they prefered the 3 unsupervised children all under 12 would be best in. Well the CM got all huffy and went to the back office for the upteenth time to return with that is the best we can do. You will have to split up the kids between the rooms and have an adult in each room. YA RIGHT.

I asked to speak to the manager. The CM came back and said the manager told him this was the best he could do. I demanded to see the manager in person. The "Manager" came out( i doubt this was the actual manager no name tag). I asked him to please call the other disney hotels and please find us the 2 rooms that met our needs and confirmation information. I was not however willing to stay in a Value resort as they dont offer the other amenities that a moderate and up do not offer. I also said that I would be willing to pay the extra for preferred rooms as I had actually requested these but was told they were not available during the booking process.
The "manager" went to the back room and amazingly came back with 2 ground floor, non smoking connecting rooms.

Now tell me they just became available at 7pm at night. I think not. OH and this building was much closer to Port royal than the other room. But still not preferred, which was fine with me as I didnt pay the extra fee for preferred.

I think CBR's room assigner just puts you anywhere without looking at the requests and if you do get your requests its by chance only. :rotfl:

As you may have guessed I will NEVER suggest or stay at CBR. ( sorry long)

[safetymom]

There is a difference at CBR between paying for a water view and a preferred location. Both cost extra but they are not the same thing. Reservations should have explained this when you booked the room.

[heavenleigh412]

well they did not, they also said there was no problem with my medical requests AND my water view even though I offered to give up the water view as the medical requests were more important.
There is also no option for preferred location at CBR.... only options are standard or water view or king bed.

[heavenleigh412]

Safetymom,
I realize you are a moderator here, and I am just a member, but I must say you are making me feel like being disabled and requesting help for it was a crime I committed.
I never claimed to be an expert on booking at CBR, in fact it was the first time I have ever stayed there. My only expectation was that they would do what they said they could do for me, otherwise I would have booked elsewhere.
I never asked for compensation, in fact I want none... I just want to be able to book a reservation, and be able to enjoy my time at Disney as much as anyone else with no undo hardship.
I have always sent letters when we experienced wonderful things at Disney and thanked them for the things they do above and beyond what we ever expected.
Why should I not send a letter when the treatment was less than what we have come to expect?
The room that we received (Aruba 5226) was so far from a bus stop, it was ridiculous... it felt almost like being punished for making a medical request.
My daughter was SCARED to go back to the room after a park, because she knew that I would pass out on the walk to the room. That is undo hardship not just on me, but on an 11 year old girl. I had really hoped for a bit of compassion, and some encouragement when I brought it up(especially from a moderator) Shouldn't everyone be entitled to the best Disney vacation possible, even if they are disabled?
I find it amazing that posts I have seen here on the Dis boards involve people complaining that they did not get the view they wanted, but my MEDICAL request encountered negativity.

[bopper]

Couldn't you take the bus to the main area and then request them to transport you to your room via golf cart? If they gave you a hard time then you would say that you asked for a room near the bus stop but they did not give you one as promised.

[safetymom]

I am not making judgements about you or any one else. I was just stating that there is a difference at CBR between water view and preferred locations. CBR is the only moderate that has the extra charge for a preferred location.

I agree that WDW didn't take care of your needs. But for others when requesting a rrom at CBR a water view room could be in Trinidad South. Paying for a preferred village at CBR will get you Martinique or Trinidad North. Both villages being the closest to a bus stop and Old Port Royale.

[safetymom]

heavenleigh412, I also never stated that you should not send a letter. If you had issues you have the right to tell WDW. I also send letters when I receive good or bad service.

For anyone having issues during a stay at a hotel the best way is to deal with it while you are there. You are right to be frustrated.

I was just trying to point out that there is different views and bed choices at CBR that cost more. I hope you receive some satisfaction on this matter.

[heavenleigh412]

A preferred location was not an option given to me though (which I pointed out a few times before)
I was offered a standard view, a water view, or a king sized bed.
Preferred location wasn't offered when I booked, and it wasn't offered when I called Special Services and asked if I should give up my water view. I have only seen it offered for deluxes, so I didn't even ask for it at CBR.
I think CBR is a beautiful hotel, but I no longer think it is a good choice for the disabled (or at least not people who are disabled like me)
The invisible disability issue is one I guess we will be fighting for a long time to come!
I have plenty of time to get an answer and do some more research into what hotel would work best for me when we go back 12/06.
I am hoping their response will include an answer as to how to get the best accomodations for my particular condition, and be able to thoroughly enjoy all aspects of my vacation!

[Lewisc]

If I was cynical I'd say you were given two connecting rooms that were blocked for someone else. It's also possible one of the rooms was closed for maintenance and they finished early, or just scheduled whatever needed to be done later.







Now tell me they just became available at 7pm at night. I think not. OH and this building was much closer to Port royal than the other room. But still not preferred, which was fine with me as I didnt pay the extra fee for preferred.

I think CBR's room assigner just puts you anywhere without looking at the requests and if you do get your requests its by chance only. :rotfl:

As you may have guessed I will NEVER suggest or stay at CBR. ( sorry long)

[spiceycat]

I know you won't believe this - but believe me if I hadn't seem it I won't believe it.

WDW resort have early evening maids. they do the extra that some guess want. but they also clean the rooms up for check in.

so yes these rooms could have just come up.

heavenleigh412

I am so sorry that you didn't get the room you NEEDED. I would definitely complaint to guest services. I would have complainted loudly to the manager. I agree with fran - I think this is a problem with CBR and they need to fix it. WIth your problems even Pop Century would have been better.

there are few other WDW resorts are spread out as CBR. So trying to get around it is a pain.

I can't understand why you were not offered a wheelchair???? they are free. I think your daughter would rather push your around in one - than go through the panic attack she probably had when you were down.

[heavenleigh412]

My daughter would have happily pushed me around in a wheelchair ... she did it at the parks!
One was not offered to me, and I didn't know I could even ask for one at the hotel.
I suppose I could have researched this, but I still don't think I would have requested one in advance, because I thought I had taken care of my needs, and would hate to take a wheelchair someone could use more than I could.

[SueM in MN]

Paying for a preferred village at CBR will get you Martinique or Trinidad North. Both villages being the closest to a bus stop and Old Port Royale.
That was what I was trying to say on (I think it was) page 2.
I think the history of that is because most people had "close to Old Port Royale" as their first request, so they made it an "extra cost choice" rather than disappoint the many people who could not get their request (since there are few buildings that met the definition of "close").

They may not have offered preferred location to the OP because they were none left. Some things they probably should have mentioned were that if you were close to a bus stop, you could get on the bus and go to Old Port Royale. I'll be interested to hear what the response to the OP is.

For future reference, check out the disABILITIES FAQs thread near the top of this board. It has information about getting wheelchairs or ecvs (at the parks or from an outside rental company) and loans of wheelchairs at the resorts.

[LiLIrishChick63]

the only remote reason i can see why this happened is because they're really booked right about now. but i would have complained to the hotel manager i mean if you have medical problems then there's no excuse to why you shouldn't have been accomadated.

[dclfun]

I"ve heard of multiple problems with getting medical requests met at the resorts lately and can't imagine the distress the OP went through just trying to get to/from her room. It's not just CBR - I've read on these boards of similar problems at other resorts. There is an obligation to meet a medical request and if the resort at which a person has booked, paid, and indicated that request cannot meet it, then it's not unreasonable to be moved to another resort of comparable accomodations ( ie to another moderate in this case or bump up to a deluxe if that's all there is). When I couldn't get a manager at POFQ to understand why someone in a wheelchair who is unable to transfer cannot use a non w/c accessible bathroom then I called special services directly from my resort room to see where I could be moved. I didn't like having to get so upset but I was there to enjoy my vacation and what I was given at the resort where I booked wasn't appropriate at all and I was told there was no other room to move to w/in that resort. I just wish the OP had gotten her issue resolved right then and there but unfortunately she is left with the only recourse available...writing a letter. I hope it serves as another wake up call to both reservations and resort managers regarding special need requests. Kathy

[Lewisc]

Many of us are convinced many able-bodied guests used to rent wheelchairs to bypass ques in the theme parks.

Many of us are convinced many of the SW pre-boarders are abusing pre-boarding. It's a miracle how the same guests who have difficulties boarding the plane are in perfect health when leaving.

Disney isn't really allowed to ask for a doctors note or question a guest, nor should the be allowed to. I wonder if the number of guests asking for close rooms with reasons like, having difficult walking, is making it more difficult to meet the more legitimate requests of guests with specific medical problems. Disney isn't really able to differentiate guests with medical problems and with guests who want a close room and who know how to word the request.

Some of the hotels have a reservable category for the buildings close to the main building. I am amazed that Disney doesn't insist that guests who need close rooms reserve that category of rooms. Posters on this thread have already said they would have done that if it was suggested.