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View Full Version : Radisson Shuttle Reservations - No Early Shuttle Booking


TiggerKing
07-15-2005, 01:41 PM
Just got off the phone with Radisson. Due to the large number of reservations and cancellations they have been having, they will no longer let you book shuttle reservations more than a couple of weeks ahead of time. This causes me great concern about the ability to get a decent time for a shuttle reservation.

The person at the Radisson even said that they are considering not allowing ANY advance reservations, and you will only be able to sign up when you check in.

lbgraves
07-15-2005, 01:44 PM
Did they tell you if they are cancelling the reservations that they have already taken? :( That is totally rediculous IMO since their shuttle service is one of the reasons that people stay there.

TiggerKing
07-15-2005, 01:50 PM
Did they tell you if they are cancelling the reservations that they have already taken? :( That is totally rediculous IMO since their shuttle service is one of the reasons that people stay there.
The interesting part of this is that I received an e-mail a few days ago in response to a question about the shuttle. The person who sent the e-mail said that I could sign up anytime after I made the reservation. So, when I call today, I am told the facts I stated above. I don't think they will cancel any, but they are definitely not taking any more than a couple of weeks in advance.

I am trying a work-around and responded to the e-mail I received asking for my shuttle reservation. I will let you know what happens.

Jsme
07-15-2005, 02:00 PM
Oh heck. I think I am calling to see what is going on. Sorry about that TiggerKing.

TiggerKing
07-15-2005, 02:05 PM
Oh heck. I think I am calling to see what is going on. Sorry about that TiggerKing.
Let me know what you find out! I will definitely be interested to hear it.

Jsme
07-15-2005, 02:11 PM
The interesting part of this is that I received an e-mail a few days ago in response to a question about the shuttle. The person who sent the e-mail said that I could sign up anytime after I made the reservation. So, when I call today, I am told the facts I stated above. I don't think they will cancel any, but they are definitely not taking any more than a couple of weeks in advance.

I am trying a work-around and responded to the e-mail I received asking for my shuttle reservation. I will let you know what happens.

I sent you a pm TiggerKing.
I just got off the phone with the Radisson. I confirmed my reservation for the shuttle on September 1 at 10:00 am.

I question what TiggerKing said and the guy who helped me said they do normally like to wait to 2 weeks out to make reservations for the shuttle but he said if a guest is adamant about making the shuttle reservation they will go ahead and make it for the guest. I was not adamant when making my reservation. I actually had no questions adked at all when I made my reservation for the hotel and the shuttle. I spoke with a lady named Bridgette who was wonderful. I do not know if we were given special treatment or not. We have stayed there any times and they have all of my information in there system.

lbgraves
07-15-2005, 02:13 PM
When I called last month the person first told me to call a couple weeks before but others had made reservations for our time already. I didn't want to be stuck on the last shuttle so we asked for the 10 am. She put me on hold & then said that she would put my name & the number of people for that date when they bring out the book for that time. They only seem to keep a book for a couple months ahead available. It would make more sense to me if they just used a book that went at least 6 months out. :(

Jsme
07-15-2005, 02:48 PM
When I called last month the person first told me to call a couple weeks before but others had made reservations for our time already. I didn't want to be stuck on the last shuttle so we asked for the 10 am. She put me on hold & then said that she would put my name & the number of people for that date when they bring out the book for that time. They only seem to keep a book for a couple months ahead available. It would make more sense to me if they just used a book that went at least 6 months out. :(


They do have a reservations book they use. I agree a 6 month time frame would be good. I still can't believe the guy I spoke with told me if a guest is adamant they will then make the ressie. Heck, I asked to do is make a reservation for a room and then asked to book the shuttle. Bridgette never asked anything. She just put me on hold and went to get the book and made our shuttle time.

rickdeni
07-15-2005, 04:06 PM
The last time we stayed at the Radisson in May 2003, you could only make your reservations when you checked in. We arrived about 2 PM and were able to get an early shuttle. At that time it was mass chaos waiting to get on the shuttle.

lbgraves
07-15-2005, 04:28 PM
It sounds like we will probably be using our backup plan then. Oh well, We have a van & our friends are renting a car so we can both go to the terminal have the guys drop us off with the luggage, get a porter to take the luggage & go check in while the guys drive over to budget & drop off the rental, drop off our van at the Rad, and then have the guys jump on the next shuttle. With no luggage to worry about that shouldn't be a problem.

MAGICinMYHEART
07-15-2005, 04:47 PM
The first time I called to schedule our shuttle time I was told to call back closer to departure date. The next week I called back for another question but reached another person she was so sweet she scheduled the shuttle right then so maybe it's just who you get on the phone. :confused3

MAGICinMYHEART
07-15-2005, 04:49 PM
Opps double post.

Jsme
07-16-2005, 11:55 AM
It sounds like we will probably be using our backup plan then. Oh well, We have a van & our friends are renting a car so we can both go to the terminal have the guys drop us off with the luggage, get a porter to take the luggage & go check in while the guys drive over to budget & drop off the rental, drop off our van at the Rad, and then have the guys jump on the next shuttle. With no luggage to worry about that shouldn't be a problem.

You can make the reservation ahead of time. When is your cruised planned for? If it is this year, I would call now and make them put you on there list. I made my reservations about 3 weeks ago for one night (August 31) and had no problem what so ever. I was transferred to Bridgette and told her I wanted to make a reservations for that date and I had AAA and I also mentioned that I wanted to go ahead and make my shuttle appointment. After making my reservation she put me on hold to get the shuttle apointment book. She NEVER once told me I needed to wait closer to my cruise. I was very polite with her the whole time, never adament at all. She made my reservations for my room and the shuttle with no questions asked.

I have no idea why I had no problems in booking. Although, I have stayed there several times and all of my information is in the system. We have the Radisson Rewards Hotel card to earn points for free stays. All I can say I was very nice and never once acted like I did not know what I was doing. I can say each person is different. If you get a run around, I would just call back and see if you get another person. They do want your business.

lbgraves
07-16-2005, 01:40 PM
The person I talked to finally did say that she would put a note in the book to put us on the 12/10 shuttle but I doubt her sincerity. If this creates a problem with boarding like someone noted, we will just get to the port on our own. It's not worth a hassle & I do like to be one of the first at the terminal.

TiggerKing
07-18-2005, 08:42 PM
Well, I had e-mailed Bridgett on Friday to see if she would put me on the schedule. In her wonderful, cordial way, she gladly put me on the schedule at the time I requested. Sounds like Bridgett is the Radisson's version of Debbie!

But, if I didn't contact her directly, it would have been quite a pain to have to "make a deal" out of the reservation to get it done prior to 2 weeks out. It is a shame that a customer should have to make a big deal out of something to get a service that a business owner offers.

stingfancb
07-18-2005, 09:07 PM
We used the Radisson in December and were able to make reservations for the shuttle. That being said, when we checked in the night before, I questioned the reservation and he made sure we were on the first shuttle. Then the next morning, the bus pulled up to take us to the port. Not a soul checked names or reservations. Didn't seem to matter who was scheduled to be on it. It was a regular charter bus and not just a shuttle type bus. Maybe because there were so many of us wanting to go early and that's why they had a regular bus. Or, for that matter, maybe that's what they always use. :confused3

Jsme
07-19-2005, 12:13 AM
We used the Radisson in December and were able to make reservations for the shuttle. That being said, when we checked in the night before, I questioned the reservation and he made sure we were on the first shuttle. Then the next morning, the bus pulled up to take us to the port. Not a soul checked names or reservations. Didn't seem to matter who was scheduled to be on it. It was a regular charter bus and not just a shuttle type bus. Maybe because there were so many of us wanting to go early and that's why they had a regular bus. Or, for that matter, maybe that's what they always use. :confused3


Do you think that day was not a busy one?

Everytime we have stayed and taken the shuttle the driver has always checked for names. They hae several type buses they use. Some larger than other ones. Sometime they even have a van they use. It just depends on who is scheduled or how many is schedule to go.

TiggerKing
07-19-2005, 06:14 AM
What time do you take the shuttle? I am set up for 10:30 right now, but I will be taking DW and the luggage to the port, coming back and parking and riding the shuttle by myself. Just curious what others might do.

Hygiene99
07-19-2005, 07:12 AM
What time do you take the shuttle? I am set up for 10:30 right now, but I will be taking DW and the luggage to the port, coming back and parking and riding the shuttle by myself. Just curious what others might do.


You will Be fine.. why go thru all that hassle just have the shuttle take you all over as a family ..

The ship does not leave until 5 pm with final boarding at 4 pm...

Jsme
07-19-2005, 08:00 AM
What time do you take the shuttle? I am set up for 10:30 right now, but I will be taking DW and the luggage to the port, coming back and parking and riding the shuttle by myself. Just curious what others might do.

Normally I shot for the first shuttle at 10:00, but if I can not get that one, we leave at 10:30.

I have to agree with Peter, don't go thru with the hassle of taking DW over than coming back. Beleive as long as you beat DCL transportation you are fine. But, if you just want to go ahead and so this. She can check you both in and get a good spot in line.

stingfancb
07-19-2005, 09:47 AM
Do you think that day was not a busy one?

Everytime we have stayed and taken the shuttle the driver has always checked for names. They hae several type buses they use. Some larger than other ones. Sometime they even have a van they use. It just depends on who is scheduled or how many is schedule to go.

It was a very busy day - for the 10 night holiday cruise. They may have had more than one large bus that went early. We were so excited I don't even remember.

Michelle2
07-19-2005, 10:06 AM
If we get the earliest shuttle over from the Radisson at 10:00 is the terminal even open then? Or will we be dropped off across the street until the terminal gates open? Where would we be waiting at, or will it be time by then to just go inside?

lazarru
07-19-2005, 10:17 AM
We went in March and stayed at the Radision. Booking the shuttle totally depends on who you talked to. We had to call back about 4 times before someone would book us, the other's told us they don't book until the week before. They don't seem to have much of a system for booking them.

Jsme
07-19-2005, 11:17 AM
If we get the earliest shuttle over from the Radisson at 10:00 is the terminal even open then? Or will we be dropped off across the street until the terminal gates open? Where would we be waiting at, or will it be time by then to just go inside?


I think this must vary. I say that because I have read it does not open until 10:30 but I think it was Verandah Man said he was at the terminal once earlier then 10:30 and it was opened.

lbgraves
07-19-2005, 11:53 AM
If you are dropped off before it opens you just wait outside the terminal.

yogibigdog
07-19-2005, 02:05 PM
I had booked the shuttle about two months prior to are arrival via e-mail. I signed up for 10:30. It was for a 4-day Wonder cruise. Verified reservation on shuttle when we checked in. Next morning arrived to get on shuttle they did not have our name on the list! It turned out not to be a problem there was plenty of room. The cruise terminal was practically empty when we arrived it was great.

Jsme
07-19-2005, 02:24 PM
I had booked the shuttle about two months prior to are arrival via e-mail. I signed up for 10:30. It was for a 4-day Wonder cruise. Verified reservation on shuttle when we checked in. Next morning arrived to get on shuttle they did not have our name on the list! It turned out not to be a problem there was plenty of room. The cruise terminal was practically empty when we arrived it was great.


I have seen this happen before.

jiminyC_fan
07-19-2005, 02:29 PM
First of all, hi Selena.

We have gotten to the port before it opened before and we stood in line outside on the sidewalk. It wasn't a big deal at all. We left our luggage in the parking lot and stood in line by the terminal.

Jsme
07-19-2005, 02:36 PM
First of all, hi Selena.

We have gotten to the port before it opened before and we stood in line outside on the sidewalk. It wasn't a big deal at all. We left our luggage in the parking lot and stood in line by the terminal.


Hi Sandy!!!!
I wonder when we are there in a few weeks if the terminal will be open yet? I am so excited I can hardly stand it. Oh draw back to going is I have to go back to work before I can go on my cruise. Summer break ends in about 3 weeks.

jiminyC_fan
07-19-2005, 02:49 PM
Hi Sandy!!!!
I wonder when we are there in a few weeks if the terminal will be open yet? I am so excited I can hardly stand it. Oh draw back to going is I have to go back to work before I can go on my cruise. Summer break ends in about 3 weeks.

Are you a teacher?

Jsme
07-19-2005, 03:21 PM
No I work in testing at a High School.

frank2271
07-19-2005, 06:55 PM
Well, I had e-mailed Bridgett on Friday to see if she would put me on the schedule. In her wonderful, cordial way, she gladly put me on the schedule at the time I requested. Sounds like Bridgett is the Radisson's version of Debbie!

But, if I didn't contact her directly, it would have been quite a pain to have to "make a deal" out of the reservation to get it done prior to 2 weeks out. It is a shame that a customer should have to make a big deal out of something to get a service that a business owner offers.

TiggerKing, can you please tell me Bridgett's email? I want to set up my transfer to the port and Bridgett sounds like the one to talk to.


Thanks
Frank

TiggerKing
07-19-2005, 09:39 PM
TiggerKing, can you please tell me Bridgett's email? I want to set up my transfer to the port and Bridgett sounds like the one to talk to.


Thanks
Frank

Frank:

This is the e-mail address she uses: Reservations@RadissonPort.com

Just in case, here is her sig line from the e-mail with all the numbers:

Bridget
Radisson Reservations Department
Radisson Resort at the Port
8701 Astronaut Blvd
Cape Canaveral, FL 32920
Phone - (321) 784-0000
Fax - (321) 784-3737

frank2271
07-20-2005, 05:07 PM
I emailed Bridget this morning and she wrote me this sfternoon. Check it out:

Hello,

I just got done looking at the disboards.com with my General Manager. Our policy is that once you make your reservation (no matter what date it is for) you are able to sign up for our shuttle service over to the cruise port at anytime. Apparently there was some confusion and miscommunication with the front desk and we are hoping that this will now be fixed. I do apologize to you and everyone else on the disboards.com that had a problem with trying to book your shuttle. I am very glad that I was able to help anyone and satisfy them by getting this done for you all. I hope that you enjoy your time here at the hotel and have a wonderful cruise.

Bridget

Radisson Reservations Department
Radisson Resort at the Port
8701 Astronaut Blvd
Cape Canaveral, FL 32920
Phone - (321) 784-0000
Fax - (321) 784-3737
www.radisson.com/capecanaveralfl


I hope this clears up all the confusion.

Frank.

lbgraves
07-20-2005, 06:20 PM
Thank you so much for taking care of this. I just emailed Bridget to confirm that we have reservations for our cruise. The person I talked to a few weeks ago seemed to just want to get me off the phone when I insisted that they had taken reservations in advance for several people on the board.

Jsme
07-21-2005, 07:59 AM
I emailed Bridget this morning and she wrote me this sfternoon. Check it out:

Hello,

I just got done looking at the disboards.com with my General Manager. Our policy is that once you make your reservation (no matter what date it is for) you are able to sign up for our shuttle service over to the cruise port at anytime. Apparently there was some confusion and miscommunication with the front desk and we are hoping that this will now be fixed. I do apologize to you and everyone else on the disboards.com that had a problem with trying to book your shuttle. I am very glad that I was able to help anyone and satisfy them by getting this done for you all. I hope that you enjoy your time here at the hotel and have a wonderful cruise.

Bridget

Radisson Reservations Department
Radisson Resort at the Port
8701 Astronaut Blvd
Cape Canaveral, FL 32920
Phone - (321) 784-0000
Fax - (321) 784-3737
www.radisson.com/capecanaveralfl


I hope this clears up all the confusion.

Frank.

I told you guys she was the one to talk to. She is awesome!

lbgraves
07-21-2005, 09:51 AM
I heard back from her this morning confirming that we have the reservation in place. Thanks! Now I don't have to worry about having to take care of this when we check in. :)

DVC Jen
07-21-2005, 09:58 AM
Bridgette obviously has not cleared up this confusion yet. ;)

I just made my ressies for June 06 and when I asked to book my shuttle I was told I could not do it until a week prior. At that time I told the lady booking about this thread and read her the letter from Bridgette. ;)

Well she went off to check and before long I found myself transferred to a voice mail of someone. I go out of the voicemail by going to the operator where I asked to book my shuttle time. Low and behold she put me on hold while she went to get the book. We now have our ressies for 2 nights in a two room king suite with whirlpool (aahhhhh) AND our 10am shuttle service. :flower:

shmoogrrrl
07-21-2005, 10:24 AM
Just got off the phone with Radisson. Due to the large number of reservations and cancellations they have been having, they will no longer let you book shuttle reservations more than a couple of weeks ahead of time. This causes me great concern about the ability to get a decent time for a shuttle reservation.

The person at the Radisson even said that they are considering not allowing ANY advance reservations, and you will only be able to sign up when you check in.

TAXI.

We tooka taxi last time from the Raddison (ordered it the night before)and it was VERY cheap and worth the peace of mind that we didn't have to deal with the shuttle!

jollytammy
07-22-2005, 12:31 PM
We also booked the taxi in the morning--it was a great piece of mind, cause the shuttle seemed very unorganized. And we had no trouble taking the shuttle back after the cruise. But we beat everyone when we took the taxi!

Jsme
07-22-2005, 12:47 PM
We also booked the taxi in the morning--it was a great piece of mind, cause the shuttle seemed very unorganized. And we had no trouble taking the shuttle back after the cruise. But we beat everyone when we took the taxi!


how much does the taxi cost for two people?

Last year the taxi's were makig a killing because of some issues the Rad had with their shuttles. They charged this one family over $20 to go to the Rad. I thought it was a horrible price for what a mile.

shmoogrrrl
07-22-2005, 06:11 PM
how much does the taxi cost for two people?

Last year the taxi's were makig a killing because of some issues the Rad had with their shuttles. They charged this one family over $20 to go to the Rad. I thought it was a horrible price for what a mile.

I'm not exactly sure. My husband *THINKS* that it was around $10.00 for our family.

Tammy1
08-06-2005, 05:07 PM
We were told the very same thing by the Radisson when I reserved the room six weeks ago..call back two weeks prior to arrive date. Basically hope for the best.

However after reading this thread on the boards I just called back and talked to someone named Cody and he put us in the shuttle book. :goodvibes

Just wanted to say thanks everyone for all the info given :goodvibes

callahanjulie10
08-06-2005, 05:21 PM
I wouldn't stress about it- that is the way it worked before and we never had problems getting the shuttle there early. Don't worry - you will be cruising soon!

Tammy1
08-06-2005, 05:28 PM
We cruise on Sept. 17 on the Magic :banana: first DCL but third cruise. I keep hearing that Disney is the best....they'll be six of us :goodvibes


Everyone is excited and I just want to try and make it a GREAT trip for kids and DGS :earsboy: who will be four soon. I expect to hit a few road blocks and can deal with alot. But we live in Fl. so if we couldn't get an early shuttle we would wait and drive down the morning of the cruise to arrive at the time we wanted. This just makes us able to start a day early :)

Thanks

momoftwodisneykids
08-06-2005, 08:43 PM
Not sure how I lucked out, but I just made our shuttle reservation for our 11/26 Magic cruise. Got my pick of times. We are doing the second shuttle at 10:30 A.M. I think it depends on who you talk with on the phone.

Joanne :earsgirl:

Tammy1
08-06-2005, 10:01 PM
Frank:

This is the e-mail address she uses: Reservations@RadissonPort.com

Just in case, here is her sig line from the e-mail with all the numbers:

Bridget
Radisson Reservations Department
Radisson Resort at the Port
8701 Astronaut Blvd
Cape Canaveral, FL 32920
Phone - (321) 784-0000
Fax - (321) 784-3737

Thank you :goodvibes I just e-amil Bridget, hopefully I'll hear from her soon. A guy at the Radisson said he'd put us in the book.....but I just want to make sure it's there. My husband is disabled and he needs to go on as early as possible. :disrocks:

BWVPam
08-06-2005, 11:34 PM
I wouldn't stress about it- that is the way it worked before and we never had problems getting the shuttle there early. Don't worry - you will be cruising soon!

Hi Julie -- have you booked a cruise for next May yet????

Michelle2
08-06-2005, 11:54 PM
Momoftwodisneykids, I am on your cruise too! There is a cruise meets thread that is for everyone on the November 26th cruise on the cruise meets board. Come and introduce yourself and join in on the fun! There are alot of really nice people and kids on that cruise, and you can have an idea of who will be there with you!

About the Radisson though, I have seen a few people from my cruise that has already booked the shuttle, so I had better get on the ball....The sound of the taxi is sounding better and better to me though. Has there ever been a problem of being at the terminal before it opened and having to wait and rack up money while waiting for the gates to open? Or can they drop you off to wait somewhere even before 10?

lbgraves
08-06-2005, 11:56 PM
They can drop you off on the sidewalk under the awning but you can't get past a certain point until they open the terminal. IDK when the porters come out to help you before it opens.

Michelle2
08-07-2005, 12:09 AM
Thanks Lisa! I had a feeling that that happened, but since I have never been, I had to make sure. :teeth: