ceo/disney contact info

[joannelee217]

Just finished my 8 days
of the most un magical vacation ever.

dont happen to have time to post it all now...
but does any one have the addreess phone number of
walt disney execs

my problems were so
many...
they cannot go unaddressed.

thanks in advance

the best part was MAGICAL EXPRESS...................

we were treated so horrible, and were made spectacles
by many cast members who would not acknowldege the stroller as a wheel chair and .....forget a shaded place to wait....

upon entereing a ride we immediately took out OUR gac...
half way up the ramp another cast mmbr is screaming....
park that stroller outside the ride.
over and over this same routine. NOt one cast mmbr had to scrutinize the card but rwo or three, they were loud, they were very unproffesional and just rude.

ON the last day at the last ride, I asked to speak to the manager of mgm, he was at the beauty and the beast show.
He didnt show concern, sympathy or compassion.

After 7 days ofthis loud abusive treatment
I was more than ready to depart.

[SueM in MN]

Very sorry to hear you were treated like that. i don't have the contact info. Hopefully, someone else does or I will try to find it for you.
:grouphug:

[spotdog]

I hope you let us know exactly what happened. I have found this board to supportive.

[DisneyRocks!]

we were treated so horrible, and were made spectacles by many cast members who would not acknowldege the stroller as a wheel chairDid you consider getting a wheel chair and using it instead of a stroller? Strollers are not normally associated with someone who needs assistance. Did the stroller have the markings to identify it properly for the CM's?

[JudithM]

I am very sorry to read about your unmagical trip to WDW. There is no excuse for rudeness. Having a GAC & showing it is a fine line. I want the CM to be able to see it &, of course, read it, but I don't want every guest around me to know what it is.

I tried quickly to find the email address for guest communications on the Disney official web site - no luck - not easy to navigate if that is all one wants :(.

[SueM in MN]

Did you consider getting a wheel chair and using it instead of a stroller? Strollers are not normally associated with someone who needs assistance. Did the stroller have the markings to identify it properly for the CM's?
Good points, but wheelchairs don't usually work well for smaller children.
Obviously, I don't know the specific answer to your questions, but I'll try to answer generally.

I'm assuming that either the OP had a young child that a rental wheelchair would not work for or had a special needs stroller. They might have even had a regualr stroller, which is OK.
The GAC (Guest Assistance Card) with a stamp to "treat stroller as a wheelchair" is the mechanism that WDW has set up to deal with people who need to use a stroller in that way. Posters have reported some problems in the past with CMs not recognizing their special needs stroller, but this is the first report I've seen where the poster got really rude treatment (and continued to get rude treatment after showing their GAC). In the past, posters have written that other guests in line gave them a hard time, but the CMs were generally nice once they knew there was a GAC for stroller use and actually helped them deal with other guests.
So, what the OP wrote is a change compared to previous.

The rental wheelchairs at WDW really not appropriate for children. They do have a very limited supply of larger child size wheelchairs, but those might not be appropraite because of size and/or because they have no seat belts. I have heard they have pediatric rental wheelchairs, but in all our WDW trips, I have not seen more than one in the parks.
A child sitting in an adult wheelchair will either have to sit way back in the seat (which means their legs stick out straight in front of them because their knees are not at the edge of the seat), or the child has to sit way forward in the seat so their knees can bend (which means they are sitting with no back support). The wheelchair seats are sling type are very wide for a child. The armrests end up being somewherre between midchest and neck high and because of the unstable sling seat, the child can get jostled around a lot while riding the wheelchair.

Special Needs strollers used to look a lot different than regular strollers, but over time, the manufacturers have been making them look more like "typical" strollers. In fact, some "special needs strollers" are just larger versions of the "regular" strollers. In addition, the makers of "regular" strollers have been making their strollers fancier and larger to hold biger kids. When my DD's were little, my fairly small 2 and 1/2 year old didn't fit in her umbrella stroller any more. Now, if you go on the Family Board, you can find posts of people whose 4-6 year olds (even ones wwho are sort of large for their age) still fit in a stroller. So, when you put that all together, the Special Needs strollers don't stand out as much as they used to. Short of putting a sign on the stroller that say "this is a Special Needs Stroller", there is not much way to mark them so they stand out.
And, some people do use the WDW park rental strollers, especially if they have an older child who occasionally needs a stroller (they may not use one enough to buy one since special needs strollers cost at least several hundred dollars).

[joannelee217]

I hope you let us know exactly what happened. I have found this board to supportive.


we asked for a stroller because it was covered
the wheel chairs are big and open.
harderto manuever


they are allowed only to provide to stamps we asked for a stroller as wheelchair
and a shaded place to wait
as far as th shaded area forget it ....these rides are so jammed you are lucky to find a cast mmbr til the line moves, and then its to late

We showed the past to every cast mmbr and were re questioned creamed at etc...by some who did not know we had already showed it

at one ride a guy says if you keep walking and ignore me you will be thrown off the attraction
I understand the need to show it to one person but3-4 more is absurd.
I thought the stroller would make my littel one comfortable
but alas she felt like a freak.

and heres the rest of my adventure

Did you mention your concerns when you were there?[/QUOTE]

we did....
and heres the deal
arrived---reservations wee wrong
cast mmbr asked m to re pay.
Had aaaa confirmation in hand.

they called aaa reluctantly
and aaa says the reservation was changed

but no one knew how

one was blaming the other

from there I had to call my credit card and have my bank verify payment
and ---that no credits were issued back

four hours of arguing
in the lobby before someone took ownership....

finally a person named audra called told me to calm down she picked up the tab for my lunch----we were so upset and sick it went in the trash
and would send my autistic child a autograph for our trouble. (WHICH SHE AUDRA never followed through on)

waiting four hrs is hard enough for a child with out a disability,
we had been on a plane since 6am at the airport at 330
and waiting in a lobby forever.


so already the trip has a down side
get to a ps its a bit...out of schedule

Head to the parks pick up a guest assistance card
using a stroller as a wheel chair
I HAVE NEVER encountered so many rude cast members
we would show the card

half way up the ride another cast mmbr begins screaming
park the stroller out side,
at each ride we were made a spectical...
A few cast member were nice but the majority treated us less than
kind. It was 8 days of being screamed at by cast mmbrs...really got to you.

then the first night after the checkin crap
we stayed at MK late...
get back to our room late..

go to crawl in bed the sheets were not changed from the previous guest. to late to call house keeping we laid on our beach towels
kind of like camping out

the dining pplan was good but oyu had to really watch themmany times they charged the room, not the plan....
probably sunday or monday we went to downtown disney to use or aa discount at the world of disney when we got back the cast mmbr did
not take off the 10 percent.
I calledthe front desk of the hotel (MUSIC) and a rude clerk answered told me the disney group doesnt offer a aaa discount, I said I had the card in front of me, he said we dont offer it...I replied I have had a less than magical disney experience...and its getting old fast ....he replied I could make it worse i could hang up on you. and did.

I was shaking, livid, and tired of disney, I called back asked for the manager...she did take off th 10 percent
apologized for Patricks rudeness
and offered to make up for Audras less than proffesional followup.
She sent my little one an autograph of mermaid, and a Stuffed minnie.....

The night befroe we were at epcot
treated the same rude way by cast mmbrs
were never offered a shaded area to wait
they all looked at me like I had 2 heads

but on the way home We got on the music bus which should have take no mo more than 15 mins, and sudddenly the bus is panicking
the driver missed a turn and we were all headed towrads the airport
He dangerously pulled into a road and backed into traffic.....my little one was scared....and we had a hell of a job getting her onto a bus after that.about an hour later we arrived at music.

we went to the pool one day came back to the room our camera was missing, scoured everything suitcases....drawers etc....
finally found it under a bed.

called to report that also....but was told things happen
the maid probably didnt see it.

Another day we got on a bus, it was full sitting.
8am suddenl bus driver lets on a group of Brazil tourists wearing yellow shirts.
not one or two he had about 40 standing up.
They chanted
they hooted hollered in their native tongue...loud over bearing as if they were the only people there. they were so loud it was scary
stomping rocking screaming

Again my little one was overwhelmed and if she saw anyone wearing a yellow shirt we hadato turn away.

the whole vacation wa a draining experience....
I could have gotten past the first day....
but the rude cast members were really
the straw that broke this camels back

One girl was so rude I took her picture
she said why did you photograph me, I said because its going to go with my letter of complaint to roy disney.


It was less that magical

[bicker]

I'm so sorry you had such a terrible time. I've never encountered any of the kind of rudeness on the part of cast members that you experienced, which makes your story all-the-more disappointing, that you'd be subjected to such atypical service, especially given you had special needs to contend with.

I have read other stories about AAA messing up reservations. That does seem to happen quite a bit. I do know that each AAA office is individually operated, so service levels from AAA vary. I'm glad to read that Disney finally decided to cover for AAA's error. That's really more indicative of the service we typically get from Disney -- where they go out of their way, doing far more than they really are required to, in this case even making up for the errors of another company.

[Brightsy]

You don't need to have a wheelchair if you have a GAC the specifies that the stroller is to be considered as a wheel chair. The stroller doesn't need any markings. The CMs need to look and read the GAC, not just blow it off. I've never had an issue w/ this thankfully, but have heard of people who had problems w/ it.
Some kids can't sit in a wheelchair for whatever reason, be it sensory or physical. A guest at WDW should not have to jump hoops to get the help they need, nor should they be treated rudely. The CMs are supposed to read the GAC...

Sara

QUOTE=DisneyRocks!]Did you consider getting a wheel chair and using it instead of a stroller? Strollers are not normally associated with someone who needs assistance. Did the stroller have the markings to identify it properly for the CM's?[/QUOTE]

[MommytoMJM]

I am soooo sorry you had such a hard time. One thing that I know happened recently that may have impacted your stay is that we just got a whole bunch of CP'ers in. I have found that they are not well trained in the use of the GAC and must be trained by guests as to how to use it (shouldn't be that way I know, but it seems to be) We had a fight with one on the Jungle Cruise just a few weeks ago (long story) The CP'ers are very afraid of not following things to the letter and just don't realize how to follow rules and make guests feel the magic all the time.... Again, I am sooo sorry....

[roseprincess]

joannelee217,
sorry to hear about your WDW trip. :grouphug:
If I were you, I would ask for a full refund of your vacation or at least Disney should give you free Hopper passes for your next visit.

As of the Brazilian tourists, I have read on another Disney message board(not the DIS), that these Brazillian tourists show up in July, all of July. and it gets pretty roudy,also. So warning for anyone planning to go to WDW in July, that there is always a huge group(hundred and hundred of them) roudy Brazillian tourists. That could be why some of these CM's are in a bad mood? To accomodate these Brazillian tourists? Not that it should be any excuse to how you were treated by the CM's.

Mommy to MJM, what are CP's? Are these CM's in training? What does the "P"stand for? If WDW is training new CM's, why don't they train in Sept. when WDW is a little less crowded?


Rosemarie :flower:

[minnie61650]

Just finished my 8 days
of the most un magical vacation ever.

dont happen to have time to post it all now...
but does any one have the addreess phone number of
walt disney execs

my problems were so
many...
they cannot go unaddressed.

thanks in advance

the best part was MAGICAL EXPRESS...................

we were treated so horrible, and were made spectacles
by many cast members who would not acknowldege the stroller as a wheel chair and .....forget a shaded place to wait....

upon entereing a ride we immediately took out OUR gac...
half way up the ramp another cast mmbr is screaming....
park that stroller outside the ride.
over and over this same routine. NOt one cast mmbr had to scrutinize the card but rwo or three, they were loud, they were very unproffesional and just rude.

ON the last day at the last ride, I asked to speak to the manager of mgm, he was at the beauty and the beast show.
He didnt show concern, sympathy or compassion.

After 7 days ofthis loud abusive treatment
I was more than ready to depart.


When you went to guest services did you get a handbooks of the parks for guests wuth disabilities?
I have my books and have read through them.

The books says :
The Walt Disney World® Resort strives to provide mainstream access whenever possible; that is, all Guests utilize the main entrance to the attraction. However, accessibility varies from attraction to attraction within our Parks. The Guidebook for Guests with Disabilities and Park Guidemaps use symbols to indicate boarding procedures for each attraction. In addition, Guests should contact a host or hostess at each attraction before entering

That means most often you will stand ih the same line as other guests. Most rides are mainstreamed.

Some attractions have auxiliary entrances for Guests with disabilities. These are intended to offer Guests in wheelchairs or with service animals a more convenient entrance to the attraction. Auxiliary entrances are not intended to bypass waiting lines. Guests with disabilities and up to five members of their party may enter through these entrances. The rest of the party should use the main entrance.

Having a GAC lets the CM know what kind of needs you have. Therefore if you need shade and none is available in the regular que contact a CM and they will direct you.

You Should use fastpass whenever you can.
Meaning get a FP and come back at the alotted time and then you can wait in the FP line.


A GAC pass is not a front of the line pass.
I am sorry if you thought it was.
Also each CM along the way needs to look at the card so he knows your childs needs and can assist you.

Hope this helps you and others who have special needs.
Linda ::MinnieMo
only 87 more days :banana:

[joannelee217]

I am soooo sorry you had such a hard time. One thing that I know happened recently that may have impacted your stay is that we just got a whole bunch of CP'ers in. I have found that they are not well trained in the use of the GAC and must be trained by guests as to how to use it (shouldn't be that way I know, but it seems to be) We had a fight with one on the Jungle Cruise just a few weeks ago (long story) The CP'ers are very afraid of not following things to the letter and just don't realize how to follow rules and make guests feel the magic all the time.... Again, I am sooo sorry....


you don't need to be sorry....

the feeling I got wee tht these people were seasonal and didn't care

[joannelee217]

When you went to guest services did you get a handbooks of the parks for guests wuth disabilities?
I have my books and have read through them.

The books says :
The Walt Disney World® Resort strives to provide mainstream access whenever possible; that is, all Guests utilize the main entrance to the attraction. However, accessibility varies from attraction to attraction within our Parks. The Guidebook for Guests with Disabilities and Park Guidemaps use symbols to indicate boarding procedures for each attraction. In addition, Guests should contact a host or hostess at each attraction before entering

That means most often you will stand ih the same line as other guests. Most rides are mainstreamed.

Some attractions have auxiliary entrances for Guests with disabilities. These are intended to offer Guests in wheelchairs or with service animals a more convenient entrance to the attraction. Auxiliary entrances are not intended to bypass waiting lines. Guests with disabilities and up to five members of their party may enter through these entrances. The rest of the party should use the main entrance.

Having a GAC lets the CM know what kind of needs you have. Therefore if you need shade and none is available in the regular que contact a CM and they will direct you.

You Should use fastpass whenever you can.
Meaning get a FP and come back at the alotted time and then you can wait in the FP line.


A GAC pass is not a front of the line pass.
I am sorry if you thought it was.
Also each CM along the way needs to look at the card so he knows your childs needs and can assist you.

Hope this helps you and others who have special needs.
Linda ::MinnieMo
only 87 more days :banana:

I never asked for a front of the line short cut
I asked for respect
and the same consideration a visibly handicapped person would receive.

you show the pass at the front of the line

a few steps away you are screamed at by another cast mmbr that just assumed you were pulling something

I read how to properly use the pass, and I did my part.....
Five people on the smae ride do not need to scream at you to remove the stroller.

NOt once did I CUT the line
I waited like everyone else....

and never once was provided shade

the cast mmbrs were not properly trained
the cast mmbers were rude and demeaning

[joannelee217]

cast mmbrs were not readily available

You hadto stand in line to find a cast mmbr
by that time the shade was a mute point

[Talking Hands]

cast mmbrs were not readily available
You hadto stand in line to find a cast mmbr
by that time the shade was a mute point

This I am not understanding because there is normally at the entrance to the line which is the one to show the GAC. They should also have been the one to speak to about a shaded place to wait although at least in MK they really don't have many of them. Most of the lines in EPCOT are inside so shade is not an issue unless lines are very long.
I take it you were there July 4th weekend. Probably the most crowded time of year. That makes things difficult for all. Sorryyou had problems with castmembers. CP btw means College Program and I have found most of them to be very nice. Occasional jerks happen. Had one at Small World my last trip

Btw Brazilians you just have to deal with. They are guests too. See them and go the other way is the best advice with them. They are not Disney's fault and I wouldn't even bother to put that in your complaint.

[Bete]

I think some of what you speak of could have been handled better, but it is a two way street. I'm not being mean, but it sounds like this was a first trip or you haven't been very often, etc. You need to dot every "i" and cross every "t" when going on vacation. You still no matter how hard you try run into some issues that you need to deal with on vacation. Communication is key and that's a two way street. Attitude is next in line for importance.

First, Roy Disney is not with Disney anymore. Using his name will be a joke with any correspondence with Disney. Although, he rejoined the organization on 7/08, his role is more honorary than anything else. In the future, he may have a more significant role. We will have to see how all this pans out.

If you had changes at AAA, I think you needed to double check everything over yourself and with your travel agent, beforehand. You can't expect Disney to do it for you, especially upon arrival. Even if, this was not your fault; I would have called a few nights before the trip and I would have made sure that everything is just right. I would think there's a way to call Disney with your AAA reservation and confirm everything or go over it with your AAA agent, again. If there are billing issues then I'm sure that could have been checked very easily. Having a confirmation number may not be enough. Computer systems have glitches, etc. When I have a third party involvement, I never trust it. Also, all requests may not be honered; Disney tries to do their best, but it's not guaranteed. If the AAA agent didn't do it right, you can't blame Disney. It's hard here to know exactly what happened because you are not stating the whole story; so, we can't make a good determination one way or the other.

I'm going with an 88 year old mother-in-law who has issues with walking, etc. I've spent countless hours researching everything there is to know about the disabilities with the rides, shows, and attractions for mobiltity issues. I did not hear that you got the disabilities brochure and if you did, did you fully read and understand it? You could of downloaded the brochure ahead of time, too. If you didn't understand it, I would have had many questions ready for guest services. Also, after one ocurrence of park ride problems, I would be asking a lot more questions of guest services, cast members, etc. I certainly would not want to have the same problem happening to me over and over again, if it was negative. Also, you do have different checkpoints where you may need to show your GAC more than once. I think in case of substituting a stroller for a wheelchair, you may need to show it more often. This may not be totally fair but at least it gets you through the line. It's even true of fastpass with multiple checkpoints. I don't see the big deal showing it more than once.

I sure would be talking to every CM everywhere I went, if I was having issues especially before I entered the que. Some have walkie talkies, etc. and they can get further assistance, etc. to help with misunderstandings. I've seen the walkie talkies used; they do exist. I'm not excusing rudeness, but CMs are not paid enough to be experts. There's not a big, giant flag on the stroller to let them know ahead of time. Talk about being a spectacle, I wouldn't want this huge flag anywhere on a wheelchair, stroller, etc. I think Disney tries to handle this in the most discrete way possible. You may have run into CMs that did not have a lot of experience, especially with special needs. we all had to learn at our first job and we all make mistakes. They have to monitor the rides. They have many job duties. It might have been a safety issue with the stroller. It's hard to say without having been there and knowing exactly what happened.

I have very expensive equipment with me on vacation including a very good, digital camera, a notebook, and a video camera. If those items are in my room, they are locked up. I bought locks for three suitcases.

If the buses became such a big issue, I would have rented a car. The driver may have been avoiding a worse situation in the traffic. He might of done the best he could for the circumstances. Again, without being there, it's hard to say for sure.

If I use a discount card, it's automatic with me to check the receipt for the discount. I even go as far as to bring it to the attention of the cashier to make sure they remember to take it off before it's totalled.

I know this is not what you want to hear, but it is a two way street with vacationing. I'm not wanting to start a war, here, but I feel you expected way too much from everyone else and very little of yourself in being better prepared. If I'm wrong, I'm sorry.

[taximomfor4]

I never asked for a front of the line short cut
I asked for respect
and the same consideration a visibly handicapped person would receive.

you show the pass at the front of the line

a few steps away you are screamed at by another cast mmbr that just assumed you were pulling something

I read how to properly use the pass, and I did my part.....
Five people on the smae ride do not need to scream at you to remove the stroller.

NOt once did I CUT the line
I waited like everyone else....

and never once was provided shade

the cast mmbrs were not properly trained
the cast mmbers were rude and demeaning

We actually had to show our pass to each cast member as we came upon them, in the line. There are often several along the way. Castmembers at the front of the line have no way to communicate your needs to the castmembers later in the line, which is why you needed to show your GAC again.

I am so sorry this all happened to you! I wrote a rather similar complaint to WDW recently, we had several really rude CMs when we used our GAC. One really laid into us for quite some time. We were most definitely made a spectacle!! NOT fun. Sorry you had such a terrible time!!!! :grouphug:

[ducklite]

I use a GAC for shaded areas to wait in, and this is just not feasable at every attraction. I know what you mean about some rides not finding a CM until you are halfway through the queue.

Roy is no longer with the company.

Write to:
WDW Guest Services
PO Box 10,000
LBV, FL 32830

In all honesty, it sounds like part of the problem was caused by a situation at check-in. It also sounds like you were ultra tired and perhaps a bit unreasonable with them to begin with, and it set the stage for your entire trip. If someone approached me with a chip on their shoulder, I'd probably be much less inclined to try to help, and that's what it sounds like youw ere doing.

In the future might I suggest you arrange your travel plans so you aren't as exhausted when you arrive, even if it means cutting your trip short by a day or spending a little extra on your plane fare.

I'd also be a little less emotional when you write to WDW.

Anne

[joannelee217]

This I am not understanding because there is normally at the entrance to the line which is the one to show the GAC. They should also have been the one to speak to about a shaded place to wait although at least in MK they really don't have many of them. Most of the lines in EPCOT are inside so shade is not an issue unless lines are very long.
I take it you were there July 4th weekend. Probably the most crowded time of year. That makes things difficult for all. Sorryyou had problems with castmembers. CP btw means College Program and I have found most of them to be very nice. Occasional jerks happen. Had one at Small World my last trip

Btw Brazilians you just have to deal with. They are guests too. See them and go the other way is the best advice with them. They are not Disney's fault and I wouldn't even bother to put that in your complaint.
yea we went the other way
but as a guest in this country they should know that manners go along way
loud abnoxious
screaming does not.

the lines were long long long
and you had to wait or push through a crowd to glimpse a cast member.

[joannelee217]

I think some of what you speak of could have been handled better, but it is a two way street. I'm not being mean, but it sounds like this was a first trip or you haven't been very often, etc. You need to dot every "i" and cross every "t" when going on vacation. You still no matter how hard you try run in to some issues that you need to deal with on vacation.

First, Roy Disney is not with Disney anymore. Using his name will be a joke with any correspondence with Disney. I hope Roy will join Disney again but right now, it's not true.

If you had changes at AAA, I think you needed to double check everything over yourself and with your travel agent, beforehand. You can't expect Disney to do it for you, especially upon arrival. Even if, this was not your fault; I would have called a few nights before the trip and I would have made sure that everything is perfect. I would think there's a way to call Disney with your AAA reservation and confirm everything or go over it with your AAA agent, again. When I have a third party involvement, I never trust it. Also, all requests may not be honered; Disney tries to do there best, but it's not guaranteed. If the AAA agent didn't guide you right, you can't blame Disney.

I'm going with an 88 year old mother-in-law who has issues with walking, etc. I've spent countless hours researching everything there is to know about the disabilities with the rides, shows, and attractions. I did not hear that you got the disabilities brochure and if you did, did you fully read and understand it? You could of downloaded the brochure ahead of time, too. If you didn't understand it, I would have had many questions ready for guest services. Also, after one ocurrence of park ride problems, I would be asking a lot more questions of guest services, cast members, etc. I certainly would not want to have the same problem happening to me over and over again, if it was negative. Also, you do have different checkpoints where you may need to show your GAC more than once. It's even true of fastpass. I don't see the big deal there.

I sure would be talking to every CM everywhere I went, if I was having issues. Some have walkie talkies, etc. and they can get further assistance, etc. to help with misunderstandings. I'm not excusing rudeness, but CMs are not paid enough to be experts. You may have run into CMs that did not have a lot of experience, especially with special needs. They have to monitor the rides. They have many job duties. It might have been a safety issue. It's hard to say without having been there with you exactly what happened.

I have very expensive equipment with me including a very good, digital camera, a notebook, and a video camera. If those items are in my room, they are locked up. I bought locks for three suitcases.

If the buses became such a big issue, I would have used my car or rented one. It's not worth ruining a vacation.

I know this is not what you want to hear, but it is a two way street with vacationing. I'm not wanting to start a war, here, but I feel you expected way too much from everyone else and very little of yourself in being better prepared. If I'm wrong, I'm sorry.

I didnt say i wanted to hear anything
my plans were made, everything confirmed everytrhing was DOUBLE CHECKED I had a confirmation and paid receipts in hand.
Imagine my surprise?????

I researched all passes called ahead, had documentation.

Buses almost killing us...yup thats a problem
sorry you dont think so. :earsboy:

I was overly prepared for the trip
I have been there before

this is my first trip with my disabled child
and the the rude behavior of the cast members,
was uncalled fo, r and what made the experience negative were the cast members srceaming instead of using kind voices.
and when it occured I addressed it to deaf ears , they were too busy or to self involved to care.
but I'm sure if you were treated this way, it would matter.

[joannelee217]

I use a GAC for shaded areas to wait in, and this is just not feasable at every attraction. I know what you mean about some rides not finding a CM until you are halfway through the queue.

Roy is no longer with the company.

Write to:
WDW Guest Services
PO Box 10,000
LBV, FL 32830

In all honesty, it sounds like part of the problem was caused by a situation at check-in. It also sounds like you were ultra tired and perhaps a bit unreasonable with them to begin with, and it set the stage for your entire trip. If someone approached me with a chip on their shoulder, I'd probably be much less inclined to try to help, and that's what it sounds like youw ere doing.

In the future might I suggest you arrange your travel plans so you aren't as exhausted when you arrive, even if it means cutting your trip short by a day or spending a little extra on your plane fare.

I'd also be a little less emotional when you write to WDW.

Anne

I had no chip on my shoulder,
I willingly provided the GAC.

after a long flight,
and after waiting forever in the lobby you would have been tired too
One has nothing to do with the other

My trip was planned, relaxition was also planned
my arrival day was planned, it was wasted in a lobby.
YUP this put a big damper on the arrival
but when we headed to the parks we were eager for fun.................
guess we expected too much

One has nothing to do with the other

Mistakes happen, rudeness is unacceptable.

[Talking Hands]

this is my first trip with my disabled child
andthe the rude behavior ofthe cast members,
was uncalled for and what made the experience negative were the cast members srceaming instead of using kind voices.
and when it occured I addressed it to deaf ears , they were too busy or to self involved to care. but I'm sure if you were treated this way, it would matter.
I am sure you were addressing unlistening ears but deaf ears I doubt. Sorry they didn't want to listen to what you had to say but perhaps your attitude had something to do with it too. You say you were frustrated and tired in the first place. Sometimes we don't realize our tone when we are frustrated and tired.

[bicker]

Actually, Roy Disney is back with the Disney Company. He acknowledged the contribution to the company of Eisner's leadership, and expressed full confidence in Iger's ability to lead the company into the future, so they let him back into the company as "Director Emeritus." That doesn't make him part of the governing board of the company, but he is associated with Disney again at least as a figurehead.

[joannelee217]

I am sure you were addressing unlistening ears but deaf ears I doubt. Sorry they didn't want to listen to what you had to say but perhaps your attitude had something to do with it too. You say you were frustrated and tired in the first place. Sometimes we don't realize our tone when we are frustrated and tired.

Of course I was tired , and no, I had no attitude, were you there???
I was polite, I was kind
and tried to be sensitive to others . On day 8 , I was sick of the rudeness. And boy do I have attitude now.......The treatment was less than warranted.

[joannelee217]

Actually, Roy Disney is back with the Disney Company. He acknowledged the contribution to the company of Eisner's leadership, and expressed full confidence in Iger's ability to lead the company into the future, so they let him back into the company as "Director Emeritus." That doesn't make him part of the governing board of the company, but he is associated with Disney again at least as a figurehead.

Actually there was an articleqat the hotel, in regards to Roy Disney and his
involvement.
Regardless if hes the Head honcho or not, he's still involved.

[bicker]

Remarkable given that Roy Disney rejoined Disney less than three hours ago.

[JudithM]

Remarkable given that Roy Disney rejoined Disney less than three hours ago.

Interesting ... I just received an email from Save Disney & read the joint statement - wow!

[SueM in MN]

Just a reminder to play nice.

And a note about the GACs for avoiding the sun. Those are probably the more difficult GACs to deal with because they are sort of in-exact. I don't know what the exact wording on them now is, but it used to be for a place out of the sun when the "queue is in the sun for a significant amount of time." There is a lot of room for discussion about what is a "significant amount of time" and what the definition of "in the sun" includes (is it just full sun, is it shaded sun???). And what is a place out of the sun (does it have to be inside, or can it be shaded? totally or partly?
The guest and the CM can both have totally different ideas of what all those things mean.

Then the problem that was already mentioned that many queues don't have a totally shaded area.

[riu girl]

Sorry to hear that things didn't go well with your WDW vacation. We were there in 12/04 and things could not have gone better, but since then I have read here on disABILITIES that others with a special needs person in their family have run into difficulties. Due to this I hope our 12/05 trip works out ok. IMHO, I think the idea of trying to use standby queues/ regular fast pass as much as possible helps (and just use the GAC as a last resort) a lot. We also had the stroller as a wheelchais stamp, and while we might have had a few odd looks from other vacationers, the cms were fine once I showed them the GAC. I guess I went into our WDW holiday with very low expectations and since things worked out so well, we were the vacationing family that walked around all week with perma-smiles. :flower:

[joannelee217]

Remarkable given that Roy Disney rejoined Disney less than three hours ago.

less than three hours ago???

I wish I had taken the article home

He's always been involved.

How could you not be when you wear the Disney crown.

NOW isn'tthat remarkeable

[minnie61650]

I never asked for a front of the line short cut
I asked for respect
and the same consideration a visibly handicapped person would receive.

you show the pass at the front of the line

a few steps away you are screamed at by another cast mmbr that just assumed you were pulling something

I read how to properly use the pass, and I did my part.....
Five people on the smae ride do not need to scream at you to remove the stroller.

NOt once did I CUT the line
I waited like everyone else....

and never once was provided shade

the cast mmbrs were not properly trained
the cast mmbers were rude and demeaning

You are correct you should have been given respect.
I apologize I did not mean to make it sound like I was accusing you of taking cuts.

Just wanted to make sure you understood that the GAC was NOT a fastpass without the Fastpass.

You would be surprised but a lot guests think people in wheelchairs get front of line and I guess maybe a few scammers rent a wheel chair thinking they will get cuts. I just wanted to set the record straight. Often times we wait
just as long or even longer for rides because we have to wait for an accessible ride vehicle or we need the ride slowed to load or unload.

I agree Disney Needs to figure out a better way to accommodate guests who
need to use a stroller as a wheelchair.
They can't allow all guests to bring strollers through lines because there is not room to park them by the loading area.
So CMs are told not to allow strollers in the ques.
This causes confusion for you and for the CM's. Maybe when they give out stroller as wheelchair passes they should also give you a helium balloon (that doesn't look out of place but has a color or Character on it that CMs can identify from a distance so they know that's why the stroller is in the queue.
(Perhaps that is something you may want to suggest in your letter.)
Then when the guest reaches the CM the CM can ask to look at the GAC and make sure all the needs of the guest are taken care of. And yes you may be asked by several CMs for your card. They don't know what your needs are til they look at the card.
Hugs :grouphug: for you and your daughter.
Linda ::MinnieMo

[joannelee217]

Sorry to hear that things didn't go well with your WDW vacation. We were there in 12/04 and things could not have gone better, but since then I have read here on disABILITIES that others with a special needs person in their family have run into difficulties. Due to this I hope our 12/05 trip works out ok. IMHO, I think the idea of trying to use standby queues/ regular fast pass as much as possible helps (and just use the GAC as a last resort) a lot. We also had the stroller as a wheelchais stamp, and while we might have had a few odd looks from other vacationers, the cms were fine once I showed them the GAC. I guess I went into our WDW holiday with very low expectations and since things worked out so well, we were the vacationing family that walked around all week with perma-smiles. :flower:


ANd vacationers should be walking around feeling staisfied
and smiling...
maybe its the time of the year

We tried fast passes
and tht was also a problem
our cds would not allow fast passes.

It took 4 cards before they worked properly
more wasted time

I hope your vacation in december goes well pirate:

I went on vaca especting a ME disaster
and it was wonderful.

Seems that if you have a negative experience
the bashers come out in full force,

Be there , live it,
and then JUDGE.

[zumbergc]

Sorry about the bad treatment you had on your trip.

On one trip in particular we had several rough instances with CM's right in a row. Really ruins the magic when that happens.

It must have been horrible on every ride, CM after CM yelling at you to get the stroller out of line.

We went in the back entrance for the the ball ride in EPCOT, we were using the wheel chair entrance. At the bottom, the guy asked if i could walk up, and just get on the ride. I asked how far, it was pretty short, and I said fine, I hadn't been up much and was ok for walking. We were walking up the ramp, and this guy comes out yelling at us, that we weren't suppose to enter in this way. I'm like the other guy told us to come in this way. Mean while the screaming guy is continueing to not listen and continue to scream. The first guy charges up and apoligizes and says, they are a wheel chair party. Mean while the guy screaming at us, never even said he was sorry for screaming at us. Thats a real shame. It puts a big damper on the day when someone screams at you for no reason, and doesn't have the same courage to admit they were wrong for screaming at you. I couldn't imagine being yelled at repeatadly thru out your whole trip. That would really make me crazy. I would have been at that parks main info place asking to speak to a big manager about why everyone is constantly screaming at you.

So, yes there are crappy CM's who do not apologize for improper behavior. I've seen it there and other instances where we were treated crappy, and given crappy service by certain cm's on various trips and various rides.

Sorry again for the rough treatment. Its hit or miss. Most trips we get more nice and friendly CMs that rude ones. But some trips its more negative.

I really like the post (can't remember if it was you or another poster) who took a pic of the rude CM. I really really like that idea. Send in complaint along with picture of rude cm. Makes identifing the offender easier.

Hope your next trip is more fun.
Connie

[NewEnglandDisney]

less than three hours ago???

He's always been involved.

How could you not be when you wear the Disney crown.


Roy Disney was ousted from the company years ago.

He still had the name, and the Disney family still owns a ton of stock (750million worth??), but had nothing (and still has nothing) to do with running the company.

The announcement yesterday is simply that he now has a vanity title and offically will not be continuing his battle against the board and Robert Iger's succession as CEO.

This is what the savedisney.com campaign has been about for the last couple of years.

In any case, the CEO is not the person to contact - guest services is (if you actually want a response).

N.E.D.

[bicker]

less than three hours ago??? I wish I had taken the article home He's always been involved.Roy Disney had left Disney almost two years ago. He rejoined Disney yesterday.

How could you not be when you wear the Disney crown.Michael Eisner "wears the Disney crown" -- Robert Iger is "heir apparent." Roy Disney is nothing more than a consultant.

[dclfun]

Sorry to hear about the OP's experience. I have had troubles using my GAC occasionaly with CM's who don't take the time to read it and automatically issue a response which is then inappropriate. You do need to show it to several CM's along the queue line as was mentioned before since they have no way to communicate. Yesterday we showed it four times in a queue for Kali River Rapids which I wasn't even going to ride...at the actual ride entrance I was given a shaded place to wait for my party. Part of it is trusting that at the end of the line, someone will be there to assist appropriately. Sometimes "screaming" is just the CM trying to get your attention over the noise and hustle/bustle of a crowd- I've had that happen too and the issue was their concern for my safety, knowing that if I continued on in the line I was in, I would eventually get stuck ( I have a really long chair with equipment on the back). As for "Brazilians", everyone is a guest at Disney. Their culture is different although I can understand that with someone sensitive to noise, etc., the loud chanting/singing would be upsetting. Still, there's nothing that can be done to "fix" it except perhaps to bring ear plugs!
Kathy

[taximomfor4]

To the OP... was this the same trip that you had the Pal Mickey issues from this other thread? http://www.disboards.com/showthread.php?t=856203

WOW! You must need a vacation from your vacation! I hope you get some down time now! ;)

[joannelee217]

Sorry to hear about the OP's experience. I have had troubles using my GAC occasionaly with CM's who don't take the time to read it and automatically issue a response which is then inappropriate. You do need to show it to several CM's along the queue line as was mentioned before since they have no way to communicate. Yesterday we showed it four times in a queue for Kali River Rapids which I wasn't even going to ride...at the actual ride entrance I was given a shaded place to wait for my party. Part of it is trusting that at the end of the line, someone will be there to assist appropriately. Sometimes "screaming" is just the CM trying to get your attention over the noise and hustle/bustle of a crowd- I've had that happen too and the issue was their concern for my safety, knowing that if I continued on in the line I was in, I would eventually get stuck ( I have a really long chair with equipment on the back). As for "Brazilians", everyone is a guest at Disney. Their culture is different although I can understand that with someone sensitive to noise, etc., the loud chanting/singing would be upsetting. Still, there's nothing that can be done to "fix" it except perhaps to bring ear plugs!
Kathy
Its fine for large groups of Brazilians to visit our country,
but a bus driver should not over stuff a bus,

The screaming was not concern for my daughters safety, the screaming was to remove the stroller.

but as I said it was a learning experience.
And it will be address in writing, becasuse as in any business, if the people at the top, do not know whats going on below, the problems will continue. I hope no one else experiences this negative treatment.

[SueM in MN]

OK, no more about Roy Disney.
I am stipulating that Roy Disney
was gone from the Disney company for almost 2 years (a response to the direction the company was headed).
was on the Board of Directors of the Disney company before the rift, not in a day to day management role with the company.
returned to a relationship with the Disney company on July 8, 2005 (see announcement on www.savedisney.com ) (http://www.savedisney.com/)
has the position of Director Emeritus and is acting as a consultant as of July 8, 2005 (which could be said to be a ceremonial title, but is definately not being in charge).
is not in a position to handle day to day business of the nature of the complaints that the OP noted.
I will delete any further references about Roy Disney. We don't need to fight about him.

My suggestions are that the CEO is usually not the best place to start, especially when the complaints are with different divisions (or in this case, some of the complaints are with AAA). Letters, etc sent to the CEO will be directed downward to someone closer to the situation anyway, so usually there are less steps to go thru in starting closer to the problem and you are starting closer to people who will actually understand your complaint. You can always go higher up if you get no response.

Better people are closer to the directors of the places the complaints are with - i.e. Manager of the hotel, manager of Guest Services at the park(s) in question, Manager of the AAA that made the reservations, manager of Special Services for the resorts, manager of Special Services for the parks.

In letters, be consise and stick to facts, not interpretations or feelings. Only include the things that person needs to know to resolve the problem (ie the AAA people need to know what the problems were with the reservation, not any problems at the park).

[arubalisa]

after a long flight, and after waiting forever in the lobby you would have been tired too
One has nothing to do with the otherYou have my complete sympathy! We just returned July 1 - July 6. we knew it would be hot, we knew it would be crowded. We checked in 8 am, ran over to Epcot and my key would not scan. See more about that below. THEN Guest Relations would not give DH a GAC for dd. He told the castmember to call Mr. Lee Cockerell, Executive Vice President. I had showed DH the thread at http://www.disboards.com/showthread.php?t=825386 and he remembered. The cast memebers attitude changed IMMEDIATELY. He cheerfully issued a GAC dated for the remainder of our stay. All we needed was an uncrowded area, preferable shade for waiting. We used Fastpass as much as humanely possible and only used the GAC twice in 5 days!

Our 9 yo special needs child enjoyed Disney but is by no means ready to return! Given the choice to do it over we would probably do less days and just visit the MK. It was the first time in my entire life I looked forward to coming home from a vacation.

I think the final straw for me was when after relaxing at the pool, I could not get back into our room. DH & DD had gone to Disney Quest (lines there too!)There had been problems with my key card/plastic thingy ALL week. I cannot tell you how many new cards they gave me. We lost count...This afternoon I am speaking of I had to stand in line in the lobby, not once but twice in a wet bathsuit! The second time they finally came to the conclusion that there was something wrong with the lock on our door! DUH :sad2: All in all it took me over an hour to get back into the room. At 3:15 in the afternoon the room had not even been made up! Housekeeping showed up at 4:20 pm

[LindsayDunn228]

Good points, but wheelchairs don't usually work well for smaller children.

As someone who has used a wheelchair since age 6, I beg to disagree, unless you are referring to rentals.

ETA: Sorry, I posted this before I finished your post. Never mind.

[SueM in MN]

We went in the back entrance for the the ball ride in EPCOT, we were using the wheel chair entrance. At the bottom, the guy asked if i could walk up, and just get on the ride. I asked how far, it was pretty short, and I said fine, I hadn't been up much and was ok for walking. We were walking up the ramp, and this guy comes out yelling at us, that we weren't suppose to enter in this way. I'm like the other guy told us to come in this way. Mean while the screaming guy is continueing to not listen and continue to scream. The first guy charges up and apoligizes and says, they are a wheel chair party.
This sounds like a communication problem.
For Spaceship Earth, boarding for people with special needs is at the exit. There is a small waiting area with seats beside the end of the exit ramp. The waiting area has a chained queue. Outside this queue is a gate marked with the wheelchair icon at the end of the exit ramp. This is outside of the actual boarding area and is not visible to the people who are running the the ride. There is a CM monitoring the waiting area (sometimes standing at the exit, sometimes at the entrance to the waiting area and sometimes temporarily inside the ride). This CM is the greeter.
What's supposed to happen is this:[list]
[1] The greeter CM greets the guest and explains the boarding process; you will need to go up the exit ramp and get onto a moving walkway to board the ride car. You will exit at the same place you entered.
[2] The greeter CM finds out what their needs are; things can they walk, will they need to have the ride slow or stop, do they need to bring the wheelchair to the boarding area with them.
[3] The greeter tells the guest to wait and goes up the exit ramp into the ride to let the ride operators know he has a wheelchair party waiting.
[4] The greeter comes back down the exit ramp and lets the party know how long the wait will be. Because of fire/evacuation rules, they can only have a certain number of guests with special needs who will require evacuation on the ride at one time. The operator keeps track of how many guests with special needs are on the ride and where they are in the ride path. Depending on where they are, he/she can let more guests with special needs on.
[5] When the operators are ready to board the next party, the CM sends or leads (what has usually happened in our case) the party up the exit ramp to board.

It sounds like there was a communication problem at step 3 - the greeter may have thought he made it clear that you were supposed to wait, but that was not what you understood.
Or the problem might have been at step 5, the greeter thought the operators were ready for you and they weren't. Or maybe the operator was ready, but the additional CM at the exit was not aware.

The CM who yelled at you was probably "freaked out" by people coming up the exit when he didn't expect them. (Not an excuse for yelling, but my guess is that he was not really aware he yelled at you - he was just keeping people that he thought were unauthorized from coming up the exit). While waiting to board at Spaceship Earth, we have already seen people just come up to the wheelchair gate, open it and start up the exit ramp. I'm pretty sure that's what the CM who yelled at you thought had happened.

[JudithM]

In letters, be consise and stick to facts, not interpretations or feelings.

Also, when mentioning CMs, be as specific as possible - name, if known/remembered, date, time, location, etc.

[joannelee217]

You have my complete sympathy! We just returned July 1 - July 6. we knew it would be hot, we knew it would be crowded. We checked in 8 am, ran over to Epcot and my key would not scan. See more about that below. THEN Guest Relations would not give DH a GAC for dd. He told the castmember to call Mr. Lee Cockerell, Executive Vice President. I had showed DH the thread at http://www.disboards.com/showthread.php?t=825386 and he remembered. The cast memebers attitude changed IMMEDIATELY. He cheerfully issued a GAC dated for the remainder of our stay. All we needed was an uncrowded area, preferable shade for waiting. We used Fastpass as much as humanely possible and only used the GAC twice in 5 days!

Our 9 yo special needs child enjoyed Disney but is by no means ready to return! Given the choice to do it over we would probably do less days and just visit the MK. It was the first time in my entire life I looked forward to coming home from a vacation.

I think the final straw for me was when after relaxing at the pool, I could not get back into our room. DH & DD had gone to Disney Quest (lines there too!)There had been problems with my key card/plastic thingy ALL week. I cannot tell you how many new cards they gave me. We lost count...This afternoon I am speaking of I had to stand in line in the lobby, not once but twice in a wet bathsuit! The second time they finally came to the conclusion that there was something wrong with the lock on our door! DUH :sad2: All in all it took me over an hour to get back into the room. At 3:15 in the afternoon the room had not even been made up! Housekeeping showed up at 4:20 pm

MY child is not ready to go back yet either
she enjoyed epcots imagination
MGM, but I think Magic kngdom hadthe rudest cm's.

Unless you've been there and experienced the crap,
its unimagineable.
I so looked forwardto fun, Knew there would be lines but was so unprepared for rudness.

AAA was not at fault Disney was . I confirmed this at my AAA branch
yesterday, listened to a recording of the conversations
with aaa rep, and cast member.
THe disney cast member made a reservation change with no authoriaztion
a computer glitch, whatever....It should have been handled in a more proffesional way. 4 hours in a lobby for reservation that was planned for paid for and confirmed was unacceptable

[SueM in MN]

As someone who has used a wheelchair since age 6, I beg to disagree, unless you are referring to rentals.

ETA: Sorry, I posted this before I finished your post. Never mind.
I should have put adult rental wheelchairs.
My own DD got her first wheelchair when she was about 30 months old. The PT actually recommended a special needs stroller and I argued against it because she would be able to propel a wheelchair for some independence, opposed to a stroller where she would be dependent on other people to move her. So, my tiny kid was propelling herself in a wheelchair that weighed almost as much as she did. They have much nicer pediatric wheelchairs now than they did when DD was little.

[LindsayDunn228]

SueM,

GOOD FOR YOU!!!!! It ticks me to no end seeing kids and knowing kids who are capable of pushing themselves and their parents have them in a #$%^& stroller.

[LisaBi]

Re: contacting Disney. Last year I contacted Guest Communications (as directed by a reservations CM, when I told him I had some concerns/issue related to a special needs child). The email is WDW.Guest.Communications@disneyworld.com. I can't find the snail mail address anymore. Anyway, I first sent an email with attachment (my letter), and got a response that due to security, they couldn't open the attachment. So I re-sent it as the body of the email. About two weeks later, I got a PHONE CALL from "Disney Executive Offices" to discuss my concerns!

Just another option for you.

LisaB

[SueM in MN]

No more about ROY DISNEY.

[Nik's Mom]

To the op, sorry you had such a bad experience. I'm the Mother of an autistic ds, so I can understand how difficult it is to travel with a special needs child. We've usually had great experiences with WDW, but it does require extra work on our part to make sure the trip goes smoothly. First, we avoid crowded times of the year or periods when it is very hot. This would make traveling with our ds even more difficult. Also, we try to use fp as much as possible, and get to the parks right when they open. We also make sure to return to the hotel for an afternoon break. If we are traveling at a busy time, we never rely on WDW transportation, we rent a car. The buses are just too crowded in the summer. If you do decide to return (and I hope you do), keep some of the things I mentioned in mind. It will make for an easier trip.
I'm not excusing the cm's of their obvious rude behavior, because there is no excuse for that. I'm just giving some tips on how to make the trip more comfortable for your child. Of course, not every family can go during a slow period though.
As for the GAC, yes you do have to show it often, but they shouldn't have yelled at you. Yes, you still have to wait in line for most rides. But with careful planning, there is a way to minimize your wait. We were there in May, during the 50th anniversary kick off and never waited more than 15 minutes. Of course, that just isn't possible if you are going in the summer though.
As for voicing your complaint, definitely do that. Make sure you are very specific, give dates and names, etc. Good luck to you. Here's hoping your next vacation is a happy one! :sunny:

[minnie61650]

MY child is not ready to go back yet either
she enjoyed epcots imagination
MGM, but I think Magic kngdom hadthe rudest cm's.

Unless you've been there and experienced the crap,
its unimagineable.
I so looked forwardto fun, Knew there would be lines but was so unprepared for rudness.

AAA was not at fault Disney was . I confirmed this at my AAA branch
yesterday, listened to a recording of the conversations
with aaa rep, and cast member.
THe disney cast member made a reservation change with no authoriaztion
a computer glitch, whatever....It should have been handled in a more proffesional way. 4 hours in a lobby for reservation that was planned for paid for and confirmed was unacceptable

I am sorry the op had such a bad experience.
I went back and looked over some of her old posts.
She did try to do some research for her trip on these boards. She asked questions about ME, how to get from the All Star Resorts to the parks and tipping for ME.
She asked about the Fantasmic dinner package, the dining plan other dining
concerns.
She also had questions about the GAC for her special needs child.
I think she had higher expectations for the avoiding sun stamp then are available.
She may have thought that most rides and attractions would have an inside area to wait with other special needs people similar to Spaceship Earth.
MK is not designed that way,
MK opened in 1971 and was designed to be like her sister park DL which opened in 1955. Rides like Splash, Space, JC, PoC, do have covered areas but Fantasyland is pretty much rides with standard queses. As SueM from MN
explained the GAC for avoiding sun is kind of hard to deal with because
it can be interrupted differently.
I can understand CMs may be confused about strollers being used as wheelchairs. The CMs need better training. The op said they yelled at her.
Maybe they were trying to get her attention or maybe they were being rude.
I don't know I wasn't there.
I just know that in July the heat and the lines must have been unbearable.
I go in the off season and Fantasyland gets very crowded I SHUDDER to think what it is like in the summer.
I hope the op returns in a couple of years and can capture a little magic.
Pixie dust for her and her daughter :wizard: :wizard: :wizard:
Linda ::MinnieMo
Just 85 more days :banana:
BTW
The op replied to a question another poster had about changing their TA

05-13-2005, 06:43 PM #9 joannelee217
YOu can change your aaa agent.
I have
I work at AAA, but not in travel
and I've had 3 diff travel agents.


ni employee discounts either

That may be why she was able to listen to the recording of her reservations and also why she didn't call Disney before she arrived. She trusted her co-worker to get it right.

[SueM in MN]

I'm going to close this thread because I think it has reached the end of it's ability for new posts to be useful.