Beware of JUICE IT UP at Orlando Premium Outlets!!!!

[bridgettesmom]

Just got back and we had a great time. Our only negative experience was at the food court at the Premium Outlets. Do not go to JUICE IT UP!!! Last Sunday, we arrived into the Outlets before the stores opned, so, we headed to the food court for a quick breakfast. I placed 2 orders, I ordered and paid for the first one and then I ordered and paid for the second one. I got the juice for the first order and then she gave me the second order. When I told her I was missing an egg croissant from the first order. A "woman" that was in charge gave me a blank stare and ignored me. When I told her again she told me I had never placed 2 orders :sad2: I told her that I had no need to lie over a $3 dollar sandwich, that she should look over her cash register and verify the order. She told me I was lying and to prove it she was going to look over the register. When she checked over the register she found my order and I told her that she could keep the $3 dollar sandwich and I walked away!! This so called lady is definately in the wrong industry. So, I'm just telling my 50,000 closest friends to avoid this place.

ORLANDO PREMIUM OUTLETS - DO NOT EAT AT JUICE IT UP!!!!!!

[Cannot_Wait_4Disney]

You mean you left without getting your sandwich? I hope you stayed long enough to get your money back.

Had I already payed for it, I'd have told her she could now give it to me free or I'd have her job for being such a grouch.

[stemikger]

I definitely am going to avoid it.

That type of behavior is inexcusable.

Thanks for the heads up.

[DMRick]

When she checked over the register she found my order and I told her that she could keep the $3 dollar sandwich and I walked away!!
And the lesson you taught her by letting her keep your sandwich and money was....?

[Vivianne]

She should have given you two sandwiches or at least returned your money! I would complain to management.

[kandmwedding]

I'll be the lone dissenter who thinks it's inappropriate to post this info here. Sure this lady created a bad experience for you, and she was most definitely rude, but calling out the entire restaurant on it, when you didn't ask to speak to a manager so that they could apologize or rectify the situation, is wrong too. And, this comment certain doesn't belong on the Disney Restaurants Board, but instead should have been posted on the Orlando Area Board.

[tlbwriter]

I'll be the lone dissenter who thinks it's inappropriate to post this info here. Sure this lady created a bad experience for you, and she was most definitely rude, but calling out the entire restaurant on it, when you didn't ask to speak to a manager so that they could apologize or rectify the situation, is wrong too. And, this comment certain doesn't belong on the Disney Restaurants Board, but instead should have been posted on the Orlando Area Board.
No, you're not the lone dissenter. I can't imagine boycotting a restaurant just because one employee gave you a bad experience. It would be different if management refused to make it right, but you didn't give them a chance. These kinds of things happen all the time, but don't blow it out of proportion. I avoid businesses based on patterns, not isolated incidents.

[jerbroni]

Thanks for the tip, I'll avoid the place. I've learned that about 90% of the time these 'isolated incidents' are indicative enough and I'd rather not take my chances trying to establish a trend or pattern of bad service!

[debbiedoo]

The lesson is is she came to tell us at the DIS -- and that will hurt that companies pocket --

[dcgrumpy]

The lesson is is she came to tell us at the DIS -- and that will hurt that companies pocket --


doubt it

[OurDogCisco]

This is definitely the type of customer most managers fear because they DO NOT complain. A manager cannot service a customer unless they know. Then, these customers go on to tell each of their friends.

One thing to consider since this was a food court. I'm sure the worker isn't working in her desired field but I doubt she has much choice in what she does. I'm sure she was working at minimum wage.

[DMRick]

The lesson is is she came to tell us at the DIS -- and that will hurt that companies pocket --
I hope not..especially since the company wasn't even told about it. I always get wonderful service there. Not having any idea of what was going through the servers life at that moment, one post like this would not stop me from going there. Management should have been notified and a chance to correct the mistake made if it was that troublesome. I agree, this is not an appropriate place to post this...it's not a Disney restauarant, and it may be an isolated incident. I know reading one bad trip report doesn't stop me from going to Disney.
I run a business, and I try to do a perfect job. But I'm human, and stuff happens.

[bridgettesmom]

I only posted this to warn others.... if you can't use this information.. don't bother posting.. FYI..this isn't a restaurant, but, a fast food stand.Anyway, the woman that called me a liar was the manager!!..She didn't even apologized after realizing she had made a mistake. I didn't take the sandwich, who knows what the witch would have put in it!! I didn't ask for my $3, but, I did leave with the satisfaction that she had to admit she made a mistake.

[Tigger_Magic]

I sure would hate to have to pay $3 for "satisfaction."

[DMRick]

I only posted this to warn others.... if you can't use this information.. don't bother posting.. FYI..this isn't a restaurant, but, a fast food stand.
So, if we don't agree with you, we shouldn't bother posting? You can put the place down, but we can't defend it? I know it's not a restaurnt, but you did post it on the restaurant board. I do know it's not a Disney restaurant..so perhaps the Orlando boards would have been a better place, if you felt this was bad enough to warn everyone.
You didn't mention in your first post that the "women" was the manager (you just said "in charge". I assumed it was the server in charge of your food. I assume you must have asked for the manager and that was what she told you? In any case, like I said stuff happens..doesn't mean the entire place is a bad place, because one person made a mistake. I know there is often a language problem at these places, and sometimes you may not be understood, or maybe she had been given bad news that morning and her mind was wandering. IMHO, I don't think one incident means we all have to be warned away. You said yourself this lady was in the wrong industry..so perhaps tomorrow she'll be gone.

[tlbwriter]

Thanks for the tip, I'll avoid the place. I've learned that about 90% of the time these 'isolated incidents' are indicative enough and I'd rather not take my chances trying to establish a trend or pattern of bad service!
In that case, you'll want to avoid WDW altogether, since I've read complaints about CMs on just about every board here... :rolleyes1

[disneyworldgirl]

Just got back and we had a great time. Our only negative experience was at the food court at the Premium Outlets. Do not go to JUICE IT UP!!! Last Sunday, we arrived into the Outlets before the stores opned, so, we headed to the food court for a quick breakfast. I placed 2 orders, I ordered and paid for the first one and then I ordered and paid for the second one. I got the juice for the first order and then she gave me the second order. When I told her I was missing an egg croissant from the first order. A "woman" that was in charge gave me a blank stare and ignored me. When I told her again she told me I had never placed 2 orders :sad2: I told her that I had no need to lie over a $3 dollar sandwich, that she should look over her cash register and verify the order. She told me I was lying and to prove it she was going to look over the register. When she checked over the register she found my order and I told her that she could keep the $3 dollar sandwich and I walked away!! This so called lady is definately in the wrong industry. So, I'm just telling my 50,000 closest friends to avoid this place.

ORLANDO PREMIUM OUTLETS - DO NOT EAT AT JUICE IT UP!!!!!!

I for one sympathize, especially since you pointed out in a later post that this woman was the manager. I served as an interim manager for a local grocery store for about 4 months, so I'm familiar with more than one side of this type of situation (as cashier, manager, and customer).

Regardless of what may have been going on in her life, whether she was happy with her job, etc. (as some posters have mentioned), it was no reason to be rude to you. We all make mistakes, and she shouldn't have accused you of lying.

Anytime any customer at the grocery store said they were missing an item, received incorrect change, etc. the first thing we did was check the receipt. If the item in question was on the receipt and we couldn't find it with the customer's items, he/she would receive a replacement and an apology. If the issue was incorrect change, the cashier would pull their cash drawer and count it up in the office to make sure everything balanced correctly. Again, if the incorrect change was given, we would correct it and offer an apology.

I'm not too familiar with Juice It Up. If it's a part of a fastfood chain, you may want to complain to the company about this woman's behavior (odds are you wouldn't be the first). If it's an independant company, maybe you could inform the management of Premium Outlets. Either way, I can certainly understand why you wouldn't want to go back there; and thanks for the warning.

[DMRick]

Regardless of what may have been going on in her life, whether she was happy with her job, etc. (as some posters have mentioned), it was no reason to be rude to you. We all make mistakes, and she shouldn't have accused you of lying.

As I stated and you posted, we all make mistakes. Perhaps this was the servers day for a mistake. Sometimes when we have something bad happen (and yet we still have to come to work) we may not be as polite as we should have been. But a warning against an entire busiess, because of one rude person on a Disney Restaurant board, and it wasn't even a Disney restaurant? I think it's a bit much. Heck, I was overcharged at Chef Mickey's in February, and the server tried to point out that he was right (he was having trouble figuring out how to do the DDE 20% off). He finally went into the kitchen to fix the mistake, and said nothing other than placing the new bill down. We'll still go back. Heck, when I got home, I saw he actually charged and removed from my credit card 2 other charges. Yes, in a perfect world everything would run smooth, but it's hard to be polite all the time..and sometimes we take the brunt of the trouble that came before us.

[disneyworldgirl]

I agree with most of what you said. I think the part that bothers me is the fact that the manager accused her of lying. I think that was a bit out of line, even for someone having a rough day. Now if the manager had said something along the lines of, "I don't see that order on here, but let me check", that would have been okay. Or in your case, when the CM thought he was right (as long as he wasn't outright accusing you of anything).There's always a diplomatic way of handling a situation, if everyone involved looks hard enough for it.

I've dealt with alot of very nasty customers in my day, and I can understand the frustrations involved. But employees (including managers) have to be careful not to take it out on the next customer.

Also, I'm not sure which forum this belongs in, but I notice that it was moved (I'm assuming it was by a moderator, but I'm not sure). Hopefully it's in the right place now.

[lovethattink]

Whatever happened to the days when the customer was always right? All to often, I notice poor customer service and workers arguing with the customer.

I know I will be cautious the next time I go there.

[Bella the Ball 360]

Thanks for the info. I will not eat at that restaurant. I do not care what others say. I worked in the service industry for 18 years and let me tell you I had to stand for everything b/c the customer is always right. I have seen managers give back the price of a whole Thanksgiving dinner as well as a new dinner when customers brought back a clean turkey carcass. I have seen people bring in empty lobster shells and say how bad they taste only to be given double the money back!! There is no excuse for the way Birdgettesmom was treated and if the server was having a bad day then too bad. To call a customer a liar is NOT in the vocabulary of a service person. Obviously the customers who made such outrageous claims about turkeys and lobsters were not totally truthful but we smiled and gave them more than they DEMANDED (and we knew them to be untruthful since they were regulars).

I once saw a woman complain b/c SHE spilled bleach on her leather gloves b/c the cap was loose!! She said the cashier should tighten the cap when she rang it up!!!!! What did we do...we gave her 75.00 she claimed she had paid for her gloves.

Thanks for posting we need more people to tell us both good AND bad experiences.

[epcotfan]

No, you're not the lone dissenter. I can't imagine boycotting a restaurant just because one employee gave you a bad experience. It would be different if management refused to make it right, but you didn't give them a chance. These kinds of things happen all the time, but don't blow it out of proportion. I avoid businesses based on patterns, not isolated incidents.

I agree.

This is definitely the type of customer most managers fear because they DO NOT complain. A manager cannot service a customer unless they know. Then, these customers go on to tell each of their friends.

While I don't condone the manager's behavior, I feel badly for any business that has their name slandered without being given an opportunity to remedy a situation.

[MiaSRN62]

I don't buy the excuse "just a bad day" or they made " a mistake". This was a manager who was rude, ignored the customer flat out the first time and accused the the customer of lying to boot. There are just WAY too many good places in Orlando for us to bother going here. I just don't need treatment like that. For me, it's the principal of the thing. I've stopped using pharmacies, going to grocery stores etc when I get treatment like this. If they don't lose money over this, oh well (no biggie to me), but I'd rather avoid this type of customer service. Thanks for the head's up.
I feel badly for any business that has their name slandered without being given an opportunity to remedy a situation.
This was the MANAGER who treated the customer like this ? Why should the OP be put through this aggrivation and abuse (verbally accused of lying ??) for a $3 sandwich. I think the manager represented the store, made their bed.........
I had a bad experience with Best Buy recently. Asked to speak to the store manager....got nowhere.....asked to speak to the main HQ's and still got nowhere (after sitting on hold for about 8 min) but a weak "sorry". I hung up the phone after 20 min wonderng why I even bothered. The customer service I received will result in loss of my business. Sure it's no big deal to them, but it's principal with me. I gave them 2 chances to make due on their wrong doing (which they admitted to) and all I did was waste 20+ min of my life. Life is too short for this stuff.

[DMRick]

Life is too short for this stuff.
Yep, that is my feeling.


I don't buy the excuse "just a bad day" or they made " a mistake". This was a manager who was rude, ignored the customer flat out the first time and accused the the customer of lying to boot.

We didn't know this was the manager in the original posting..that was told to us later when asked why she didn't ask to speak to the manager. I assume she asked to speak to the manager and found out that way, since it doesn't say manager on their name tags..at least it didn't on Monday. I wasn't there, so I have no idea just how badly this escalated. I'd have liked to hear two sides of the story. The server made a mistake, and didn't remember that she had ordered two meals and paid for them separately, according to the OP. The OP placed two orders, and I read it to say when the second order came, she told her she was missing something from the first. These places usually have a ton of people ordering...I saw it as a mistake. The OP said first she wasn't a liar, (before the person said she was..and did she actually say..you are a liar, or did she say, no, you didn't order that..or is that the same? It was after the OP said she wasn't a liar that she then said the woman in charge said she was lying. Stuff quickly gets out of hand when an argument starts. She walked away before settling the problem, without her meal or or money, so we don't know how this would have played out. Perhaps this would have played out differently if she hadn't immediately said she had no need to lie. And I'm sure the women was then put on the defensive (after all, I don't know of anyone who want's to admit they made a mistake if they didn't think they did). Perhaps if she just said, oh, I'm sorry, you are mistaken, let me show you my receipt, things might have played out differently. Perhaps the blank stare was the server replaying in her mind what just happened..or maybe she didn't understand English any more than a lot of the maids at Disney. I wasn't there, so I couldn't hear the tone or the argument.
I sometimes make mistakes, and I assume others do. Are you saying that everyone on these boards are always is the best, sweetest moods, and treat each other with the most respect at all times? If so, why do posts get locked? Why no more debate board? Why couldn't this just be one of those things, where someone comes on the board and says, I ran into a crabby person at the mall, other than that my trip was great. A beware in the title made me think something really bad had happened..not that a server forgot a sandwich.
And no, the customer is not always right. Deal with eBay for a while..you'll be cured of that thought.

[MiaSRN62]

I sometimes make mistakes, and I assume others do. Are you saying that everyone on these boards are always is the best, sweetest moods, and treat each other with the most respect at all times?
I totally agree with you here. No, people can be rude. I feel this incident was a little more than a "mistake" though ? It overstepped boundaries in my book. If they apologized to the OP and said, "oh, let me check the receipt again" (or something similar) it would be a totally different scenario. But when it's a company that wants my business and they feel they can treat customers like this, I just figure there's a dozen others like them that are willing to treat customers better and more deserving of my $. If someone on these boards is rude, I can ignore them as well. ;)

[DMRick]

I feel this incident was a little more than a "mistake" though ?
I don't know, because I wasn't there to hear the whole thing. Maybe she thought the OP wasn't giving her a chance..I really don't know. As far as I know, she just had a family of 10 come up and give her a hard time..or maybe her coworker didn't show up, or maybe her hubby lost his job, or she spoke very little English. Or maybe she is just a rude person. But we go to the Juice place, and so far, we've been happy. I like to give people more than one chance, or at the least see how it would play out. By walking away, it didn't get an ending.

[MiaSRN62]

By walking away, it didn't get an ending.
Well, I suppose everyone handles situations differently. But I'm not sure I would have wasted any more of my precious vacation time over $3 either. Sometimes, it's just not worth the stress. I'm sure people still will frequent Best Buy and be happy too---but after what I experienced, I won't be back. But I respect what you have to say. I think each person will interpret what happened from what the OP reported and individually make their own conclusions.

[emer95]

I appreciate the heads up from the OP, and I'm certainly going to avoid Juice It Up. Everyone has bad days- it doesn't excuse what the manager did. I would NEVER be able to treat someone that way in my line of business and have it be excused because I was having a bad day. I'm a little surprised by how much the OP is being jumped on here.

[epcotfan]

I think posting the incident is fine, but actively encouraging people to avoid the place entirely is a bit much. Just seems a shame that there are people ready to avoid this business based on hearsay.

[MiaSRN62]

Just seems a shame that there are people ready to avoid this business based on hearsay.
I thought about this and with all due respect I have no reason to doubt the OP and her recounting of the facts. Think about ALL the advice (good and bad) given here on these boards and other internet message boards. If we say all advice given here is just simply hearsay, then why do we even bother to read the DIS. I feel people post and read on these boards to gain insight, help, advice, information etc. Like when we read people's TR's on dining, resort experience, what crowds are like in the summer, etc, etc. I know when I post my experiences (good and bad) here, I do it so that maybe it might help someone----and I have gained alot of very beneficial information from others as well.
What motive would the OP have to discourage people to avoid Juice It Up ? I just simply find her statements more believable than unbelievable. But everyone is free to draw their own conclusions from any information given anywhere here on the DIS.

[epcotfan]

I don't doubt the OP at all, but I just find it sad that people are ready to write this establishment off based on one person's incident.

[MiaSRN62]

I don't doubt the OP at all, but I just find it sad that people are ready to write this establishment off based on one person's incident.
I can certainly understand your point Epcotfan. But sometimes all it takes is one incident. I had one isolated bad experience with a large pharmacy chain several years ago. I had just returned from the pediatrician's office where my dd (then about 5-6 years old) had an horrible ear infection, strep and a very high fever. I had noone to watch her so I had to bring her to the pharmacy to get the antibiotic prescription filled. It was crowded. I pleaded with the pharmacist there to "please" try and expedite the filling of the medication as my dd was so sick (she was actually burning up with fever and crying in the store). The pharmacist (very coldly) stated that there were others ahead of me and I would have to return in 2-3 hours, adding she couldn't put me in front of others (some were there with just routine refills) !!! I mean, all she had to do was mix up some medicine. This impacted me so much that I've sworn off this chain ever since. All it took was one incident for me. Now granted, this was a health issue, but I could give other examples as well. I guess it's just that some people see things differently. When there are so many other places to get drinks/food (or medicine or whatever) out there, why subject oneself to a place where you perceive they don't value the customer ?

From my perspective, I feel why chance this type of experience when there are tons of other really nice and customer friendly establishments in the Orlando area ? Granted, I'd bet if I went to Juice It Up I wouldn't have any type of problem, but I guess I figure why chance it based on the pretty rude treatment the OP received. If you believe the OP, the manager sure didn't sound like anyone who was trying to attract or retain customers, that's for sure ? Like I said before, my vacation time is valuable to us. I read these boards for helpful advice/suggestions etc to help facilitate a better vacation experience. But I can def see your point as well.

[DMRick]

I don't doubt the OP at all, but I just find it sad that people are ready to write this establishment off based on one person's incident.
I agree. It's not like this incident caused undue hardship, or an expensive night to be ruined at Disney. Sounds like it was a 5 minute blip on a day. I'm disappointed that people don't see that we are only seeing one side, and that we have no idea what happened that morning to the server..just ready to wash a business down the drain..or at least hoping it will go down the drain. This place always has a line, which if this was normal behavior, I can't imagine why it would. It's a shame there can be no forgiveness of what might be an isolated incident. Not everyone is perfect, and if you want to believe it or not, not everyone's day runs perfectly smooth, and while rudeness is never right, I'm not going to judge this person, having no idea what went before this incident.

Rude CM's are always posted on this board..and you don't see people saying.."hey, beware of Disney..boycot them!". It's reported and then you can do with the info what you want. In this case, we're being told to beware of the establishment...a place that might be used to feed several worker's children. So say "we" were able to make it go under (isn't going to happen), would that be something to be proud of, because of one incident?

As soem of you know, our room was robbed at Disney, and although the first person we talked to said to claim it under our homeowners with very little sympathy (with the deductible, no point in that), we went to the next person up, and did get back what we lost. So rather than turn everyone off from this place, perhaps the OP should go to the next higher step. I certainly won't tell anyone to not go to Disney because of what happened to us. It was one bad employee out of thousands. I'm assuming it's not an everyday thing.

[Bella the Ball 360]

After reading most of the posts I feel that the OP is justified. IF you do not want to take the advice that is your choice. Frankly, I have taken much advice from people on these boards and most of it was right on the money.

A business can advertise all they want but that is just some glossy ad agency trying to deliver the goods. The true test of any business is word of mouth. I do not think word of mouth is hearsay when it comes to things like this. I for one am thrilled that we have this type of info. Those that do not want to heed the advice, well this is a free country and you have every right to ignore it. It would be smart if businesses did consider the effect of the internet in today's world b/c word of mouth is no longer 10 people it is now 50,000 people. Had it been me I would have found out if Juice It Up was a chain and complained to the highest person in the chain of command. It is NOT 3.00 it is the principle!

[DMRick]

Frankly, I have taken much advice from people on these boards and most of it was right on the money.
So if ONE person told you they had a rude CM at Disney and to beware of the place, you would not go back? You wouldn't give any thought to it being a one time incident? Interesting. I have always had good experiences at the Juice place..so that's what I have to go by. I wasn't there to hear both sides (tone of voices, etc), so I'll be back again. I believe in two sides of a story..and try to be understanding..since I know not everyone has a perfect life, and sometimes it may show when it shouldn't. Without follow-up, the 2-3 people who may not go back, will not have any affect on this place anyway, so it really doesn't matter. I'm only posting at all, because I'm just surprised at people's responses to this. This was a one time incident (I've never seen a complaint about this place and many people on these boards have prob been there..we have several times), and people are ready to boycott. I find this really interesting, and just shows that you may only get one chance in life, to affect someone, so I guess you better make sure you are always perfect, no matter what may have gone on in your life that day.

[MiaSRN62]

So if ONE person told you they had a rude CM at Disney and to beware of the place, you would not go back? You wouldn't give any thought to it being a one time incident? Interesting. I have always had good experiences at the Juice place..so that's what I have to go by.
I agree we all have to go with our gut Rick. I sit and think what if this was my child or mom who the manager at Juice It Up treated like this and I KNOW this would make me not go back. I have a feeling that if Juice It Up were the only place to get something to drink in a 5 mile radius, I'd probably patron there. But if there are other places close by that I know won't treat customers the way the OP was treated, then that's where I'm going personally. A place like Juice is a dime a dozen and this is why I feel I can make this decision and take my business to a nearby competitor. WDW, otoh, is one of a kind so I think I'd be a little more judicial if I heard something isolated about a rude CM. There are literally thousands of CM's at WDW, while this store at the outlet mall is quite the contrary. For me, this impacts my decision. And particularily, that this was a manager at the juice place sinks it home with me. I know if a WDW CM manager talked or treated me the way this one did to the OP I would follow it up with a complaint. After all, I'm spending a whole lot more $$ at WDW.

It's a personal decision as to whether any of us use anyone's suggestions/advice/experience here on the boards. But I know I come here to listen/learn from other's experience (as well as share my own). If I didn't heed advice that I deemed reasonable or believable here, then why waste my time with the DIS ? It's seems pretty split here on this thread as to who would use the company and who wouldn't and that's fine. This is the beauty of free choice. We're able to listen to what people have to say here, digest/analyze it if we wish, and then draw our own conclusions. :flower:

[PhotobearSam]

I just like to know of situations like the one the OP was in and take it with a grain of salt.

I keep it in my mind and if I was to ever be there and want to try the place, I would be very careful of my receipt and make sure I got everything I ordered and I might think, maybe we should go somewhere else.

I won't swear off this place but I will be cautious.

[DMRick]

I keep it in my mind and if I was to ever be there and want to try the place, I would be very careful of my receipt and make sure I got everything I ordered and I might think, maybe we should go somewhere else.

I won't swear off this place but I will be cautious.
Great attitude..IMO, that's just the reaction I would expect..to be cautious. But to boycott it because of one incident, when I've had many a positive there? Nope.

[Alicnwondrln]

people like this are sooo dumb dont they know when they provide bad service a person tells at least 10 people and then those people tell 10 people
with the internet now its like hi ill 10 friends that i talk to everyday and then ill tell my 60,000 friends in the DIS
hi talk about hurting your business
sorry she was such a loser people like that stink

[Bella the Ball 360]

DMRICK as I stated in the rest of my post it is a free country and you can and should do what you feel EITHER way. As for the Disney anology, if a CM was rude then I WOULD find the person's superior and bring it to his/her attention. IN this case the OP did speak to the manager. In addition, Disney does not need to earn our business. They have earned their "ears" by reputation over the past 50 years. There is NOT a lot of competition for them ,on the opposite side of the argument, Juice IT Up does not have that luxury!! There is a huge amount of competition for their niche and the consumer's dollar. Employees in the service industry do need to be "perfect" if they want repeat business!! I guess I should amened this to say employess do not need to be perfect BUT management DOES.

[C.Ann]

If the OP was stating this warning due to a case of food poisoning - then yes, I would avoid it like the plague.. Perhaps irrationally so, but I have been hospitalized twice with severe cases of food poisoning and it's a road I never want to travel again.. It was simply too painful - and too expensive - and thus has left me with a terrible fear of ever having to experience it again..

However, I would not avoid a food establishment over a $3 order and an employee who may or may not have been rude - may or may not have been the manager (wouldn't be the first time an employee "claimed" to be in charge) - may or may not have been having a particularly bad day - and may or may not have just finished dealing with another customer who did in fact try to pull a scam..

I would have politely asked that they check the receipt and once it was verified that I was correct, I would have taken my food and gone on my merry way..

Bottom line is, if I had to boycott every establishment where I have ever had to deal with rudeness from the employees, I'd pretty much have to stay in the house forever! For the most part I try to save my boycotting and aggravation for serious infractions and just deal with the little annoyances as calmly and as politely as I can..

If the OP feels she was treated as badly as she has stated here, her best bet would be to write a letter to the corporate offices.. Who knows? She may end up with more than enough free breakfast sandwiches to make up for her unpleasant experience.. :flower:

[MiaSRN62]

C.Ann : I would have politely asked that they check the receipt and once it was verified that I was correct, I would have taken my food and gone on my merry way..
Well I believe the OP was the only one who WAS polite. Noone deserves to be treated the way she was (particularily from a manager), and for that, the establishment loses big points with me. It's difficult to be "merry" when one has been treated the way they were on their vacation no less. Just leaves a bad taste in your mouth. IMO, this incident overstepped mere rudeness. This manager actually accused the OP of lying after first ignoring her :confused3
In the OP's first post : A "woman" that was in charge gave me a blank stare and ignored me . When I told her again she told me I had never placed 2 orders I told her that I had no need to lie over a $3 dollar sandwich, that she should look over her cash register and verify the order. She told me I was lying and to prove it she was going to look over the register.
I could handle some mild rudeness, but this was a little over-the-top. I do agree with you in that the OP should write a letter. This manager should not be allowed to get away with this behavior.

[HappyLawyer]

I'll be the lone dissenter who thinks it's inappropriate to post this info here. Sure this lady created a bad experience for you, and she was most definitely rude, but calling out the entire restaurant on it, when you didn't ask to speak to a manager so that they could apologize or rectify the situation, is wrong too. And, this comment certain doesn't belong on the Disney Restaurants Board, but instead should have been posted on the Orlando Area Board.


This can be posted anywhere she wants to she is sharing er experience and if you read these boards, everywhere you will find someone telling where to go or not, you can either go or not go it is up to each individual person, but if you are going to post this here then please be sure to go through each and every thread and forum on here find the messages that tell people where to not go and post your reply, i mean we do want to be fair-right

[HappyLawyer]

now on a positive not i am sorry this happened to the op, but you could have just gotten a rotten server for that day, it happens to many people i am sure, you should have asked for your money back but i can understand your frustrations

[familyoffive]

[QUOTE=lovethattink]Whatever happened to the days when the customer was always right? All to often, I notice poor customer service and workers arguing with the customer.

Unfortunately, people have taken advantage of policies where the customer was "always right." Remember all of the complaints when the Disney Store started limiting returns? Many hotel chains have " it's to your satisfaction or it's free" policies. The catch? The hotel requests that you check out the very next day.

The OP had a bad experience and was sharing it with us. Did leaving the food stand without the missing item "teach" the employee anything, no. As many others have stated, anyone can have a bad day. Who knows, did every scheduled employee show up for work that morning, did the closer crew the night before do everything before they left? We will never know. Chalk it up as a possible bad day and move on!

[DMRick]

This can be posted anywhere she wants to she is sharing er experience
Apparently a moderator agreed and moved it to a more appropriate place, since it was first under Disney Restaurants, and it isn't a Disney Restaurant. Makes more sense where it is now. No one was saying she shouldn't post it, just not where it was originally posted.

[HappyLawyer]

Apparently a moderator agreed and moved it to a more appropriate place, since it was first under Disney Restaurants, and it isn't.


I must have not read the response correctly then i read it as saying the op should not have posted at all, my mistake if that was not correct.

[HappyLawyer]

I don't doubt the OP at all, but I just find it sad that people are ready to write this establishment off based on one person's incident.


This true i think most will judge for themselves and other won't, sometimes negative comments even bring more popularity to a place, i cannot say if i will or will not visit the place, just depends on the day,

[HappyLawyer]

I agree. It's not like this incident caused undue hardship, or an expensive night to be ruined at Disney. Sounds like it was a 5 minute blip on a day. I'm disappointed that people don't see that we are only seeing one side, and that we have no idea what happened that morning to the server..just ready to wash a business down the drain..or at least hoping it will go down the drain. This place always has a line, which if this was normal behavior, I can't imagine why it would. It's a shame there can be no forgiveness of what might be an isolated incident. Not everyone is perfect, and if you want to believe it or not, not everyone's day runs perfectly smooth, and while rudeness is never right, I'm not going to judge this person, having no idea what went before this incident.

Rude CM's are always posted on this board..and you don't see people saying.."hey, beware of Disney..boycot them!". It's reported and then you can do with the info what you want. In this case, we're being told to beware of the establishment...a place that might be used to feed several worker's children. So say "we" were able to make it go under (isn't going to happen), would that be something to be proud of, because of one incident?

As soem of you know, our room was robbed at Disney, and although the first person we talked to said to claim it under our homeowners with very little sympathy (with the deductible, no point in that), we went to the next person up, and did get back what we lost. So rather than turn everyone off from this place, perhaps the OP should go to the next higher step. I certainly won't tell anyone to not go to Disney because of what happened to us. It was one bad employee out of thousands. I'm assuming it's not an everyday thing.

I don't really think it matters what happened to the server that morning, if a person is in the service industry the customers should be treated like GOLD no matter what, it is the business they are in, if a customer pisses you off, wait until they leave go in the bathroom and vent, yell and scream, we only heard one side of this story but there is still no excuse for the treatment, the op should have escalated it to the next level by calling corporate and dealing with the district manager.

[HappyLawyer]

I agree we all have to go with our gut Rick. I sit and think what if this was my child or mom who the manager at Juice It Up treated like this and I KNOW this would make me not go back. I have a feeling that if Juice It Up were the only place to get something to drink in a 5 mile radius, I'd probably patron there. But if there are other places close by that I know won't treat customers the way the OP was treated, then that's where I'm going personally. A place like Juice is a dime a dozen and this is why I feel I can make this decision and take my business to a nearby competitor. WDW, otoh, is one of a kind so I think I'd be a little more judicial if I heard something isolated about a rude CM. There are literally thousands of CM's at WDW, while this store at the outlet mall is quite the contrary. For me, this impacts my decision. And particularily, that this was a manager at the juice place sinks it home with me. I know if a WDW CM manager talked or treated me the way this one did to the OP I would follow it up with a complaint. After all, I'm spending a whole lot more $$ at WDW.



It's a personal decision as to whether any of us use anyone's suggestions/advice/experience here on the boards. But I know I come here to listen/learn from other's experience (as well as share my own). If I didn't heed advice that I deemed reasonable or believable here, then why waste my time with the DIS ? It's seems pretty split here on this thread as to who would use the company and who wouldn't and that's fine. This is the beauty of free choice. We're able to listen to what people have to say here, digest/analyze it if we wish, and then draw our own conclusions. :flower:



Well Stated

[MossMan]

I had no idea this place existed until I read the thread. But I have to say, the next time I'm in Orlando I'm going to give "Juice it Up" a try. I can't help myself. With all this discussion I have become very curious about the place.

Of course I'll be on my guard, looking out for low paid servers who are having a bad day.

[MossMan]

If you think this story is bad, just read about an experience I had not to long ago.

We were in another city (which will remain nameless) when my wife and I decided to visit a restaurant call McDonalds. Both my wife and I had been to this establishment before, but in another location.

Anyway, we were taking advantage of their convenient “Drive Thru” feature and were about to pick up our food. After I was handed our order, I checked to make sure that everything was included. Well, wouldn’t you know it. I had specifically asked for 3 ketchups, yet there were only two in the bag.

I pointed this out to the young woman who was at the window and she got me another ketchup without any apparent complaint. But get this, she gave me what I consider a snarky look when she handed over the ketchup packet.

I didn’t say anything, but believe me I got out of there as quickly as possible. I’m not used to being treated in this manner. When we got home I realized that there were in fact three ketchups in the bag and I had made a mistake in asking for another packet of ketchup.

But that’s not the point. The point is that I was on the receiving end of a look that I took to be less than satisfactory. Thus I urge all of you who read this never to visit this restaurant again. I think it is fair to say that the actions of this one employee reflects the attitude of the entire McDonalds corporation. Do yourself a favor and stay clear of this place.

[C.Ann]

If you think this story is bad, just read about an experience I had not to long ago.

We were in another city (which will remain nameless) when my wife and I decided to visit a restaurant call McDonalds. Both my wife and I had been to this establishment before, but in another location.

Anyway, we were taking advantage of their convenient “Drive Thru” feature and were about to pick up our food. After I was handed our order, I checked to make sure that everything was included. Well, wouldn’t you know it. I had specifically asked for 3 ketchups, yet there were only two in the bag.

I pointed this out to the young woman who was at the window and she got me another ketchup without any apparent complaint. But get this, she gave me what I consider a snarky look when she handed over the ketchup packet.

I didn’t say anything, but believe me I got out of there as quickly as possible. I’m not used to being treated in this manner. When we got home I realized that there were in fact three ketchups in the bag and I had made a mistake in asking for another packet of ketchup.

But that’s not the point. The point is that I was on the receiving end of a look that I took to be less than satisfactory. Thus I urge all of you who read this never to visit this restaurant again. I think it is fair to say that the actions of this one employee reflects the attitude of the entire McDonalds corporation. Do yourself a favor and stay clear of this place.
-------------------------------

:rotfl: :rotfl:

Have to admit I'm curious now though.. The next time I get to the Outlets, I'll have to stop by Juice It Up and give them a try.. ;)

[DMRick]

if a person is in the service industry the customers should be treated like GOLD no matter what, it is the business they are in
:rotfl: :rotfl: :rotfl: :rotfl: :rotfl: :rotfl: :rotfl: :rotfl:
yep, no matter what their attitude, I'll treat them like gold :rotfl: :rotfl: :rotfl:

[MiaSRN62]

MossMan says : she gave me what I consider a snarky look when she handed over the ketchup packet.
Well, at least she didn't ignore you or, better yet, call you a liar :rolleyes:
I think if all the OP got was a "snarky" look, she never would have taken the time to post here.


MossMan says : When we got home I realized that there were in fact three ketchups in the bag and I had made a mistake
In the case of the OP, she was indeed in the right if you read here :
When she checked over the register she found my order


As for staying away......again, McDonald's is right up there with disney in how big they are. Juice It Up is a hole-in-the wall compared to giants like these. I think they need to do a little better (customer service wise) than what the OP experienced.
Cute story though MossMan ;) :banana:

[BibbidyBobbidyBoo]

:rotfl: :rotfl: :rotfl: :rotfl: :rotfl: :rotfl: :rotfl: :rotfl:
yep, no matter what their attitude, I'll treat them like gold :rotfl: :rotfl: :rotfl:

Are you in customer service? I'm just curious... because I'm not sure I'd go as far as gold but I read this thread and you sure do make a LOT of excuses for poor behavior of those working in any industry where they deal with customers. It is not our fault if they are having a bad day, had a mean customer before us, etc. They shouldn't be taking it out on us- PERIOD. WE are doing them a favor to be a patron of their establishment and we are paying their paychecks by continuing to go to their restaurant/etc.

Ps. I worked in fast food and restaurant mgmt for over 15yrs... so this is not just a "customer" talking. Sure you put up with rude customers at times- but it's no excuse to take it out on the next customer. Neither is having a bad day/etc.

[C.Ann]

It is not our fault if they are having a bad day, had a mean customer before us, etc. They shouldn't be taking it out on us- PERIOD.

Sure you put up with rude customers at times- but it's no excuse to take it out on the next customer. Neither is having a bad day/etc.
---------------------------

I'm curious.. Have you never had "a bad day" and was less than pleasant to your DH - or snapped at your children? Have you never had a "bad day" and been less than pleasant to someone who was performing a service for you? Have you never had a "bad day" and been short with a co-worker - a teacher at your childrens school - your next-door-neighbor? Have you never had a "bad day" and been less than gracious to an annoying relative?

If you can honestly answer no - you have never had a "bad day" and have never been short, irritable or unpleasant with anyone, then you simply must share your secret.. Everyone has a "bad day" at some point in their lives.. This may or may not have been the problem with this particular employee, but either way, I would be reluctant to write off an entire establishment based on the actions of one employee who may or may not even be employed there anymore.. :confused3

[DMRick]

Are you in customer service? I'm just curious... because I'm not sure I'd go as far as gold but I read this thread and you sure do make a LOT of excuses for poor behavior of those working in any industry where they deal with customers. .
I have not made a lot of excuses..reread my answers. I simply said she may have had a bad day. However, the way a lot of people's attitudes are (have you never stood in line behind a rude customer..a really rude customer and you still thought they deserved the old "customer is always right"? I have sometimes thought they did not deserve the "customer is always right", and sometimes right at Disney, and sometimes they get the manager or security to deal with it, and no sometimes the worker is not always "ever so sweet", and I don't blame them.) I do not believe no matter what you should be so sweet and nice to them. Maybe 20 years ago things were like that, but it seems nowadays, some customers (I'm talking general, not the OP) seem they are always entitled. I've seen my share of rude customers, and until you give them the store, they will not be happy..and it often has nothing to do with the workers attitude, but that the customer had a bad day, and decided to take it on on the lowly server (nope, I have my own business, this is what I see when I am out, and I'm always amazed the servers do as well as they do..believe me, it's a good thing I'm not working out in the "real" world with some of the attitudes I see just as a customer).
So good for you that you have never had a less than perfect day. Wow, what a different place this would be, if people on the other side of the counter were as nice as most workers are (spend some time even in my post office..I can't believe the abuse they have to take when someone thinks the rules of mailing don't apply to them. Go to our Walmart, in the exchange line and watch the person returing that old stroller from 1970, and thinks Walmart should be ever so sweet to her while she swears, because they won't take her stroller back, stand in line to check in at POR, and watch the abuse the girl behind the counter had to take (yep, they called security and voices were raised on both sides), when someone wanted a king bed, (insisted on it), and yet they hadn't reserved it, and their wasn't one available. I guess those people on the servers sides had no right to be upset, and should have just given the customer whatever they wanted. The time of "the customer is always right" has outlived it's usefulness. But back to the Juice counter...as I said several times (and we did not know it was the manager in the first posting, and I only assumed she asked if she was the manager, since it's not on her name tag..or wasn't last week) I wasn't there, I didn't hear the exchange, and I have no idea what went on in the servers life this morning. Because I can have empathy, and I've never had a problem there, I'll give her the benefit of the doubt.

[DMRick]

Are you in customer service? I'm just curious... because I'm not sure I'd go as far as gold but I read this thread and you sure do make a LOT of excuses for poor behavior of those working in any industry where they deal with customers.
As much as I wanted to keep my response here, I realize it's not the place.

I'll just say..well, nothing..time to keep my mouth shut.

[Darby O'Gill]

This kinda thing happens everywhere in fast-food. People who feel like they arent paid enough to care. Well, I dont make too big a deal out of a messed up order, but I promise you my family will never spend our bucks there. Why? Because the only way to change a stores' thinking is to have consequences for their own actions. In this case I will simply adhere to the advice I got on this board concerning that establishment. Thanks for the info, and sorry to hear that the manager was so rude to you.

[DianeV]

My personal opinion is how many others did this lady and her manager treat rudely that day? Or any other day? How many others who dont post on internet boards and just wont go back. Do you really think this is just an isolated incident that just happened to happen to a board poster?

I'm sorry but excuses do not cut it in the service industry. You do not accuse any customer of lying about a $3 item. You just give it to them. That is basic customer service and if this is how this was handled I am glad to know about it

[C.Ann]

My personal opinion is how many others did this lady and her manager treat rudely that day? Or any other day? How many others who dont post on internet boards and just wont go back. Do you really think this is just an isolated incident that just happened to happen to a board poster?

I'm sorry but excuses do not cut it in the service industry. You do not accuse any customer of lying about a $3 item. You just give it to them. That is basic customer service and if this is how this was handled I am glad to know about it
--------------------------------

But to ask people to boycott an establishment over the actions of one employee? As mentioned before, we have absolutely NO way of knowing that this employee was in fact the "manager".. Employees often claim they are the "manager" in situations like this simply because there isn't a manager available at the time of the incident..

So - if "excuses do not cut it in the service industry" are you going to have your electric shut off the next time a rep is less than pleasant? Are you going to refuse to return to Disney ever again because one CM is rude? Are you going to fly another airline home from Florida because the ticket agent on the way down treated you less than kindly?

Seems like a "throw the baby out with the bath water" mentality to me.. :confused3

If every establishment was the victim of a boycott based on the experiences of one person (and if I read this thread correctly, it is in fact only "one" person sharing their experience) every service industry in the world would have to shut down..

It's fine to share an experience, but to ask for a boycott is waaaaaaaay over the top..

[lovethattink]

DMRick

Sorry to get off topic, but I've been trying to figure out what is sitting in front of your boy in the picture in your signature...it's a kitchen sink at Beaches and Cream!!

[DMRick]

Sorry to get off topic, but I've been trying to figure out what is sitting in front of your boy in the picture in your signature...it's a kitchen sink at Beaches and Cream!!

That it is. Not my favorite dessert, but my grandson loved it! We go to Beaches a lot, but we don't get the kitchen sink, unless the grands are with us...and even then, we get our own desserts. I'm not a fan at all of all the stuff in the KS..perfect for kids though.

[DMRick]

but I promise you my family will never spend our bucks there. Why? Because the only way to change a stores' thinking is to have consequences for their own actions.
But unless a letter is written to the chain, owner, etc, they'll never know this happened, and it will never change their thinking..since they don't know it happened. All that happened, is they got to keep her money and her food. Why not give the upper up management a chance to rectify this?

[MiaSRN62]

If you can honestly answer no - you have never had a "bad day" and have never been short, irritable or unpleasant with anyone, then you simply must share your secret.. Everyone has a "bad day" at some point in their lives..
Oh gosh sure we've all had a bad day. But if I am rude to someone, I make a point of apologizing unless the person I was rude to was rude to me first (and egged me on).
And an APOLOGY from the Juice manager for calling the OP an liar would have been more than appropriate ! Sure she "may" have had a bad day (not that this excuses her) but how 'bout acknowledging she was unfairly rude and accusatory to the OP :confused3
The OP's receipt did prove that the manager was indeed wrong (as well as blatantly rude !). OP stated: I told her that I had no need to lie over a $3 dollar sandwich, that she should look over her cash register and verify the order. She told me I was lying and to prove it she was going to look over the register. When she checked over the register she found my order I'm sure the OP never got a "sorry". That one little word would probably have sufficed the OP.
Something along the lines of "sorry ma'am, I do see your order is on this receipt. I apologize for ignoring you and calling you a liar". Hmmm......as far as I see it (still), the OP had every right to be upset and not wish to patron this place again. They may very well have been inspired to follow this incident up with a letter as well. I sure hope so.
Not sure we'll hear from the OP again (can't blame her) as I think she's dropped off this thread for being criticized so much. It's amazing how someone shares an experience of outright BAD customer service, yet so many run to defend the rude person. I just don't get this at all :confused3 So many of you are so ready and willing to make excuses and defend the very poor behaviour by the Juice manager, yet not willing at all to offer the same courtesy to the OP. :sad2: I feel we should give her the benefit of the doubt as well.

[DMRick]

I just don't get this at all :confused3 So many of you are so ready and willing to make excuses and defend the very poor behaviour by the Juice manager, yet not willing at all to offer the same courtesy to the OP. :sad2: I feel we should give her the benefit of the doubt as well.
I'm not defending poor behavior, however I do understand how not everyone is always pleasant. Stuff happens. As stated, I don't know what happened to the server before this happened. I would have gotten my money back (that would have taught more of a lesson than letting them keep it) and written to the chain, if it bothered me that much. I didn't understand why it was posted under Disney restaurants since it wasn't (since moved by a mod) or why it was felt the entire store should be banned because one server was rude. Perhaps she wondered why the OP didn't mention the food until the second order came. Maybe the people in front of her had just pulled a scam..I just don't know, I wasn't there, so I don't know all the particulars. I have no idea what exchange took place. I have nothing against the op, but I have gotten items from the Juice place, and all I'm saying is, I would have empathy, not knowing what went on in this gals life before the op came...it's not a job I would want. Perhaps an appology would have happened..but the OP walked away.
There are so many people looking for low paying jobs in Florida, if this gal is often like this, I would assume by now she is no longer with the company anyway..if people took the time to write a letter. As mentioned, it's a head up, and just like I always check my order at Mickey D's, because too many times it's not always in the bag, I'll be sure to check this place, because of the OP telling us her order was not complete. That's a heads up, I'll pay attention to.

[DianeV]

Maria
I agree with your posts. There is NO excuse when you are in a job dealing with the public. And yes an apology after learning you were WRONG would have probably gone a long way here. I am not as much upset with what happened but more with how it was handled. Yes you can have a bad day but when you are wrong admit it and take care of it in the right way. Are we supposed to excuse rudeness because someone is in a hard low pay job?

[DMRick]

Maybe one would have been forthcoming. How do we know?

**When she checked over the register she found my order and I told her that she could keep the $3 dollar sandwich and I walked away!!**

[MiaSRN62]

DMRick says : would have gotten my money back (that would have taught more of a lesson than letting them keep it) and written to the chain, if it bothered me that much. I didn't understand why it was posted under Disney restaurants
Well, I can totally forgive the OP for posting in the wrong boards---not everyone is as DIS saavy as some others and realize the proper etiquette ? The OP probably associated Juice It Up with "restaurants" (and maybe generalized it as being in the disney "area".) These boards are titled "Orlando resorts and attractions". Bridgettesmom may not have associated Juice It Up as an "attraction" ? I can totally understand this.
As for the OP not getting her money back. Different folks handle stressful situations in VERY different ways. For her, she may just have wanted to remove herself from the insulting rudeness of this manager. Who knows....she may have had a cooling off period and decided to write. I'm giving her the benefit of the doubt just as some of you are giving the manager the benefit of the doubt (i.e. "Perhaps she wondered why the OP didn't mention the food until the second order came. Maybe the people in front of her had just pulled a scam.." etc). What about the OP ? Maybe she was embarrassed in front of other customers being accused of being a liar/cheat ? Maybe her child was cranky/crying/temper tantrum----who knows as you put it ? :confused3

I would have empathy, not knowing what went on in this gals life before the op came...it's not a job I would want.
Just as I have empathy for the OP who I'll assume did nothing to deserve this treatment and never got a simple "I'm sorry". Maybe the OP had a bad day and was looking for a friendly face and a cool drink. Instead she was accused of being a liar ? Not fun while you're on vacation ?
I think this thread will always remain split.


I am not as much upset with what happened but more with how it was handled. Yes you can have a bad day but when you are wrong admit it and take care of it in the right way. Are we supposed to excuse rudeness because someone is in a hard low pay job?
Thanks Diane.....it's a no-brainer for me as well. This should be expected in customer service. Noone needs to stand for this sort of thing. I have bad days too.....but I don't take them to work with me.

[C.Ann]

Are we supposed to excuse rudeness because someone is in a hard low pay job?
----------------
No.. But are we supposed to boycott an establishment based on the performance of one employee?

And I've yet to see any solid evidence that this was a "manager" - other than the employee "claiming" to be one - unless I missed the part where the OP said she was wearing a name tag that verified the employees position..

It sounds to me like there were "ruffled feathers" and "accusations" thrown about on both sides.. Wasn't it the OP who first brought up the subject of lying?

Just seems to me that a calmer approach would have been the better route to go - with a follow up letter to the appropriate corporate offices..

I don't think anyone is criticizing the fact that she felt she was wronged - just her inability to see that one bad incident doesn't necessarily warrant an all out boycott of the establishment..

[DMRick]

Different folks handle stressful situations in VERY different ways. For her, she may just have wanted to remove herself from the insulting rudeness of this manager. Who knows....she may have had a cooling off period and decided to write. I'm giving her the benefit of the doubt just as some of you are giving the manager the benefit of the doubt ***
Maybe she was embarrassed in front of other customers being accused of being a liar/cheat ? Maybe her child was cranky/crying/temper tantrum----who knows as you put it ?
Surprise surprise, I agree. Perhaps they both had off days. If a server had written in to tell about the awful customer she has, I would have posted the same thing...that maybe the customer had had a bad day. I have empathy for both sides.

[DianeV]

What I think some of you are failing to realize is that the employee started all this not the customer. I probably would have gotten pretty defensive and upset had I been accused of lying over a $3 sandwich too.

I dont care if the employee had a bad day, I dont care if the manager had a bad day.. I care that I am the customer and should never be told (or insinuated to) that I am lying about a purchase. It should have never come to that. If the customer stated they paid the customer should have gotten it.

I have a really hard time understanding anyone excusing rude employees and I think the OP has every right to feel the way she does AND to suggest to others not to go there. She is upset and rightfully so and maybe just maybe she is trying to prevent something like this happening again...of course everyone has the right to go where they want to but ya know, we have dining reviews right on these boards and if people didnt care what others thought they wouldnt be reading them would they and take them into consideration?

[DMRick]

What I think some of you are failing to realize is that the employee started all this not the customer. I probably would have gotten pretty defensive and upset had I been accused of lying over a $3 sandwich too.

I'm not forgetting that. I guess we all react differently. Did she say..you are a liar!, or did she say, no, I don't remember you ordering the sandwich two orders ago. Again, I wasn't there, to hear the voices, and maybe they both were having bad days. As I said, I just would have asked for my money back (cause I too, wouldn't have wanted the sandwich, if I had just argued with the person making it). I doubt I would have even remembered the exchange several days later.

[C.Ann]

. So, I'm just telling my 50,000 closest friends to avoid this place.

ORLANDO PREMIUM OUTLETS - DO NOT EAT AT JUICE IT UP!!!!!!
--------------------------------

No, what I think people are failing to realize is that it's unfair to make a statement like this - based on one bad experience with one employee..

[MiaSRN62]

C.Ann says : It sounds to me like there were "ruffled feathers" and "accusations" thrown about on both sides.. Wasn't it the OP who first brought up the subject of lying?
Not as far as I'm getting it Ann ???
from the original post :
I placed 2 orders, I ordered and paid for the first one and then I ordered and paid for the second one. I got the juice for the first order and then she gave me the second order. When I told her I was missing an egg croissant from the first order. A "woman" that was in charge gave me a blank stare and ignored me . When I told her again she told me I had never placed 2 orders I told her that I had no need to lie over a $3 dollar sandwich, that she should look over her cash register and verify the order. She told me I was lying
Was the OP not supposed to request what she had already ordered and paid for ? I'm not seeing where Bridgettesmom threw any sort of accusations ? You must be reading the original post much differently than I ? On the contrary, the Juice manager seemed argumentative with the OP when all she was asking for was what she paid for :confused3

DMRick says : I have empathy for both sides.
I'm having some difficulty (obviously from my posts) empathizing with the manager. I just don't get why she would outrightly ignore the OP and then flat-out accuse her of lying ? Seems like a really harsh and unprofessional way to treat a customer who is only requesting what she paid the establishment for ? :confused3
edited to add : If you've ever been blatantly ignored when you did nothing wrong, it is so very disrespectful and demeaning. Can only imagine how Bridgettesmom must have felt as an innocent customer not deserving of the managers fallout from a "bad day".

[DianeV]

Well I guess when its our money we are spending we feel we deserve to get treated courteously. Do you really think this OP is the first person ever to tell others their bad experience somewhere and state that people shouldnt go there? Happens all the time! I would rather know about it and with so many other places to get food I would certainly keep in mind someone elses expereince somewhere..

As far as the lying thing. Do you really think if it was stated like I am sorry I dont remember you ordering that? the OP would have gotten upset? I dont think so. There had to be something more to it to feel you were being told you were lying.

[DMRick]

As far as the lying thing. Do you really think if it was stated like I am sorry I dont remember you ordering that? the OP would have gotten upset? I dont think so. There had to be something more to it to feel you were being told you were lying.

Where did this come from? I didn't suggest the server said she was sorry. I have no way of knowing how either was said, since I wasn't there to see or hear. See how easy it is for things to get mixed up?

[DianeV]

I'm not forgetting that. I guess we all react differently. Did she say..you are a liar!, or did she say, no, I don't remember you ordering the sandwich two orders ago. -------

DMRick, you didnt say this? My bad for putting in the apology part..guess I forgot she DIDNT apologize!

I am done here..you can have the last word..I know you like to

[C.Ann]

. Do you really think this OP is the first person ever to tell others their bad experience somewhere and state that people shouldnt go there? Happens all the time! I would rather know about it and with so many other places to get food I would certainly keep in mind someone elses expereince somewhere..
------------------------
Certainly not.. Just take a look on the boards here - Transportation; Disney Restaurants; Disney Resorts; Theme Parks and Attractions; etc..

But I also don't see people post in big red letters that the folks here should NOT go to those establishments either..

Just recently someone posted quite a few complaints about the Pop Century.. I was there myself in April and never saw ANY of the issues that this poster found so problematic.. Had I seen her post prior to my going there, should I have blindly accepted her comments without further investigation and stayed elsewhere? :confused3

Guess I'm just more of a "see for myself" type of gal these days.. :flower:

[Princess Dot]

Just jumping in here because I had something similar happen to me ...I paid with a $20 bill and the cashier insisted that I had given her a $10 when she was giving me change back. This was in a deli in NYC in the building I worked in where I went every day, usually 2x a day. Of course I asked to see the manager, and it ended up they asked me to wait until the end of the day when they counted out their register to see if they were $10 over! I didn't make a big deal at the time, since I was busy at work and had just run down for a quick snack. BTW at the end of the day they said their registers were correct and I they ended up giving me a $10 credit at the deli.. still not the right remedy since I had indeed given them $20!

The point was not the $10 as much as the idea that the cashier was insisting that I was lying about paying with the $20! I was a well dressed, well paid person that was in that deli on a daily basis. Why in the world would I be lying over a stinkin $10!! I said as much to the manager and it go me nowhere. To be accused of trying to do something that you would never do is really upsetting! Its more than a rude look or comment, to me. And I did tell everyone in my office to boycott the deli!! It didn't really work since it was too convenient for everyone, but for sure I never gave them another dime of my $$.

So I think I understand how the OP felt and why she posted what she did. It seems some here are being a bit too harsh on her.

[DMRick]

I'm not forgetting that. I guess we all react differently. Did she say..you are a liar!, or did she say, no, I don't remember you ordering the sandwich two orders ago. -------

DMRick, you didnt say this? My bad for putting in the apology part..guess I forgot she DIDNT apologize!

I am done here..you can have the last word..I know you like to


No, I didn't say what you said I said....this is what I didn't say:

**Do you really think if it was stated like I am sorry I dont remember you ordering that?**

I said.."or did she say. no, I don't remember you ordering the sandwich two orders ago".

I never said I thought she had apologized...so yep, you did add words that weren't said by me. Again, it's how things get mixed up.

And why the remark about the last word? A little rude of you, wasn't it? Taking this very personal, aren't you? It seems we both want our comments heard..just because you insult me by saying you "you can have the last word..I know you like to"..doesn't make it true (why not just say, you can have the last word and leave the insult out?). I see on these boards people usually say that when they hope it means they'll get the last word because the other person had now been insulted. Gee, I didn't insult you at all. I disagreed with you..so what, you disagreed with me too.

[C.Ann]

Okey-dokey then.. :) Let's all get together and boycott Disney! There's certainly more than enough complaints on these boards to warrant a boycott - even if you've never been there..

You go first.. ;) LOL

Meanwhile, the next time I get to the outlets I am going to specifically look for - and try out - Juice It Up.. After I do, I'll be sure to let you know how it went.. Something tells me that if this employee was anywhere near as nasty as has been reported here, she's long gone and the establishment is fine.. Just an isolated bad experience - very common in the real world.. :flower:

[MiaSRN62]

Okey-dokey then.. Let's all get together and boycott Disney! There's certainly more than enough complaints on these boards to warrant a boycott
LOL....like I said, this thread is pretty much split with viewpoints/opinions etc. But that's the beauty of DIS discussions.....we can all respectfully agree to disagree (I think !) ;)
I'm off this thread.....it's been nice. Unlike C.Ann, I won't be visiting Juice It Up any time soon. But I can see both viewpoints to a degree.

[Hopetobee]

Just got back and we had a great time. Our only negative experience was at the food court at the Premium Outlets. Do not go to JUICE IT UP!!! Last Sunday, we arrived into the Outlets before the stores opned, so, we headed to the food court for a quick breakfast. I placed 2 orders, I ordered and paid for the first one and then I ordered and paid for the second one. I got the juice for the first order and then she gave me the second order. When I told her I was missing an egg croissant from the first order. A "woman" that was in charge gave me a blank stare and ignored me. When I told her again she told me I had never placed 2 orders :sad2: I told her that I had no need to lie over a $3 dollar sandwich, that she should look over her cash register and verify the order. She told me I was lying and to prove it she was going to look over the register. When she checked over the register she found my order and I told her that she could keep the $3 dollar sandwich and I walked away!! This so called lady is definately in the wrong industry. So, I'm just telling my 50,000 closest friends to avoid this place.

ORLANDO PREMIUM OUTLETS - DO NOT EAT AT JUICE IT UP!!!!!!


Just read this like it is written, don't disect it , how would you feel? Well, I too would be upset like the OP. I don't take this as a ban on the business, just a warning.

What worries me is the "their having a bad day". I've seen that a lot on the boards, and like someone else posted, an excuse for a lot of bad behavior. If you can shrug off this happening to you,Great, I wish I could do that. I've worked fast food, sit down restaurants, department stores, and a hospital, and I can say I never called a customer or patient a liar. And yes, I've had bad days (house had a fire, car wreck before work, working too soon after surgery, customers stealing, doing the work of 3 people with a busload of customers, putting 7 patients on ventilators in 2 hrs with only one person to help me) but, I didn't get hateful with the customers or my patients. Coworkers I might have been a little snippy with, but nothing we didn't resolve. Like the other poster said, if it gets to be too much, take a break, step aside, but everyone must learn to take pride in their work, even if its low paying ( my waitress job was $2.10 an hr.) Now for the customers getting hateful with the workers, that's another topic.

[DMRick]

LOL....like I said, this thread is pretty much split with viewpoints/opinions etc. But that's the beauty of DIS discussions.....we can all respectfully agree to disagree (I think !) ;)
Too bad you won't be going there, I have a bogo free coupon I was looking to share LOL! Yup, I agree with your disagree thing.

[MiaSRN62]

Too bad you won't be going there, I have a bogo free coupon I was looking to share LOL!
AWwww.....phooey !!! :drinking1 But thanks anyway Rick--I appreciate the thought :wave2:
(just had to jump in one more time and say this !)

[HappyLawyer]

:rotfl: :rotfl: :rotfl: :rotfl: :rotfl: :rotfl: :rotfl: :rotfl:
yep, no matter what their attitude, I'll treat them like gold :rotfl: :rotfl: :rotfl:


well believe it or not the customer is their lively hood, i am not saying behavior is excusable it often is not and there are rude customers, but the staff or employees are there to do a job, try running a business with snotty staff and see ow far you get

[HappyLawyer]

---------------------------

I'm curious.. Have you never had "a bad day" and was less than pleasant to your DH - or snapped at your children? Have you never had a "bad day" and been less than pleasant to someone who was performing a service for you? Have you never had a "bad day" and been short with a co-worker - a teacher at your childrens school - your next-door-neighbor? Have you never had a "bad day" and been less than gracious to an annoying relative?

If you can honestly answer no - you have never had a "bad day" and have never been short, irritable or unpleasant with anyone, then you simply must share your secret.. Everyone has a "bad day" at some point in their lives.. This may or may not have been the problem with this particular employee, but either way, I would be reluctant to write off an entire establishment based on the actions of one employee who may or may not even be employed there anymore.. :confused3



have you ever heard of leave your attitude at the door? When you are working that is exactly what needs to be done, if you cannot then you might be in the wrong profession, if i had a bad day i would not take it out on my family or kid, i cannot believe there are so many excuses on here for the way the server treated the customer

[HappyLawyer]

someone can ask you to boycott, you either will or won't what difference does it really make, why are people making such a big deal because she said to avoid the place?