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Bowen9475
03-26-2005, 03:31 PM
I have about $75 in Ticketless Travel Funds I plan to use for a trip in October. These funds expire in January '06. If I book tickets for the October trip then the prices goes down and I rebook, earning new travel funds, when will these new funds expire? I believe I have read that these new funds would also expire in January, but it seems to me that any credit you have should be used first and then new payments applied, making the new credit good for a year from when I book the October trip. How would it work? Thanks!

goldcupmom
03-26-2005, 04:26 PM
I just had a similar situation and unfortunately, it is the worst.

My original funds expired in Nov. 05. I used them for tickets for June flight to FL for DH and DS. A week later, the fares went down by $80/ticket and I rebooked. Even though I only used $40+ dollars in ticketless funds toward the original tickets for June, the ENTIRE $180 now expires in November.

I wasn't too happy as the new reduced fare obviously used all of the original $40 I applied.

NHAnn
03-27-2005, 08:25 PM
huh? Sorry...my brain's not working today...maybe too much sugar ;)

OK....last July 29 (04) I booked airfare for a January 2005 trip. In December I made a change and got a $70 Ticketless Travel credit with an expiration of July 29, 2005. (Now, to tell the truth, I'd have PAID $70 for the change, it was to make our outgoing trip non-stop instead of a change at BWI ;) )

So I've got these funds that expire 7/29/05. I am now planning a trip for December 05. I was assuming that I could use these funds if I can do my booking by July 29. Is that correct? Or does my TRAVEL have to be within a year of the booking date?
TIA

Chess
03-27-2005, 08:42 PM
Travel is supposed to be done by the date of expiration not booked by date of expiration.. If you call Southwest cutomer service # not the 1-800 number they will sometimes extend the date by sending you a travel voucher or by crediting it back to your credit card after you travel. I'm trying the second option. I have/had $160 in ticketless travel funds that are to expire on May 4, 2005. We are not traveling until May 20, 2005 so I called customer service. I was told with the vouchers that I would not have time or be able to get the internet price for the flight I wanted and also that I would need to go to the airport to pay for the ticket with the voucher. I was told to make new reservation and call after I made reservation or travelled. I called after I made the reservation and I believe she was going to credit my credit card but because I used different credit cards it can not be done until after the flights at the end of May. She said she put this on my reservation and to call after travel and it will be credited back so I will know at the end of May whether this is the case. The second rep. was able to look at the notes from the first person I spoke to so hopefully everything will go as planned. BTW I did try to book my May 20 flight with the funds expiring May 4 but it would not go through.

disneyldwjr
03-27-2005, 09:38 PM
huh? Sorry...my brain's not working today...maybe too much sugar ;)

OK....last July 29 (04) I booked airfare for a January 2005 trip. In December I made a change and got a $70 Ticketless Travel credit with an expiration of July 29, 2005. (Now, to tell the truth, I'd have PAID $70 for the change, it was to make our outgoing trip non-stop instead of a change at BWI ;) )

So I've got these funds that expire 7/29/05. I am now planning a trip for December 05. I was assuming that I could use these funds if I can do my booking by July 29. Is that correct? Or does my TRAVEL have to be within a year of the booking date?
TIA
Sorry, but your ticketless credit has to be completed by July 29,05.

NHAnn
03-28-2005, 07:43 AM
Thanks for the info!
Bummer...but as I said, I think I would have PAID $70 more for the change....it was a $10 credit on each of 7 seats (including seats for grandkids 3 yrs old and 18 months) that we got by switching from connecting to non-stop....so it was well worth it under the circumstances! :)

Does give me an excuse for some kind of little getaway before the end of July now, doesn't it?? :)

crazywig
03-28-2005, 06:27 PM
i have called after my travel and successfully gotten my tt funds credited back to my credit card. call the refund department number.

CarolA
03-28-2005, 06:44 PM
When I have changed tickets booked with Ticketless travel it normally tells me what is going on. SO I might have $100 on a ticket and if I cancel it it will say I have $50 that expire O1/10/06 and $50 that expire 10/10/05. YOu might just call them to ask?

antmaril
03-29-2005, 09:54 AM
I have $453 in ticketless travel funds that expire on May 7, 2005. I just called SW Customer Relations and was given a six month extension to use the funds. They will send me a voucher (similar to a gift certificate) for future travel.

Just thought I would share. I am very relieved to know that my funds will not be wasted, since I don't want to travel between now and May 7th!!

NHAnn
03-29-2005, 01:14 PM
antmaril ~ can your voucher be used as credit toward an on-line ticketless booking of their special rates?

antmaril
03-29-2005, 01:43 PM
antmaril ~ can your voucher be used as credit toward an on-line ticketless booking of their special rates?

I hope so. The SW Rep said I had six months to use the voucher. Even if there are more restrictions on using the voucher, it sure beats losing the value of the ticketless funds.

riu girl
03-29-2005, 04:38 PM
Does anyone know the SWA refund phone #?

Thanks
Suzy

disneyldwjr
03-29-2005, 05:49 PM
The number is for customer relations and you can find it on the website under contact us.

disneyldwjr
03-29-2005, 05:49 PM
antmaril ~ can your voucher be used as credit toward an on-line ticketless booking of their special rates?
Vouchers can be used for any flights at any rate.

antmaril
03-29-2005, 07:28 PM
Vouchers can be used for any flights at any rate.

Good news!

Thank you.

JandD Mom
03-30-2005, 10:54 AM
I am fairly new to SWA but I love it! But I have a question about ticketless travel funds. What are they? Are they the funds you get if you can't use a nonrefundable ticket?

Can you use them if the price of your flight goes down? Here is the scenario. Say I have a 1 way flight to MCO from PHL. Then I look and there is a sale and I can get a great rate on the r/t ticket. Can you use the funds for this?

(Presently I have a 1 way non-refundable ticket on SW, and a 1 way REFUNDABLE for the return. That was all that was available for the times I wanted. So I can cancel the refundable if the rates come down. Thanks!

disneyldwjr
03-30-2005, 04:18 PM
I am fairly new to SWA but I love it! But I have a question about ticketless travel funds. What are they? Are they the funds you get if you can't use a nonrefundable ticket?

Can you use them if the price of your flight goes down? Here is the scenario. Say I have a 1 way flight to MCO from PHL. Then I look and there is a sale and I can get a great rate on the r/t ticket. Can you use the funds for this?

(Presently I have a 1 way non-refundable ticket on SW, and a 1 way REFUNDABLE for the return. That was all that was available for the times I wanted. So I can cancel the refundable if the rates come down. Thanks!

Ticketless travel funds are for cancelled flights on non refundable fares.
If the price of your flight goes down, why would you want to use them? They will be issued to you in case of a fare reduction. With your scenario, yes, you can use them for that. You would have to cancel the one way and rebook for the r/t.

dcandmc
03-30-2005, 06:47 PM
You would have to cancel the one way and rebook for the r/t.

Not true. Southwest doesn't do "roundtrip" ticketing. If you are going there and back on Southwest, you are buying two separate tickets that are individually priced. JandD Mom, if you already have the first leg purchased with Southwest, just pick the return flight that you want based on day/time/price. If the price of your already-purchased nonrefundable outbound Southwest flight goes down, you can get a ticketless travel credit for the difference, and then apply that to the cost of a return flight on Southwest. Just make sure that you have the credit in the bank before purchasing the return flight. When purchasing the return flight, choose the option that lets you use ticketless travel funds. This can all be done online.

disneyldwjr
03-30-2005, 07:08 PM
Not true. Southwest doesn't do "roundtrip" ticketing. If you are going there and back on Southwest, you are buying two separate tickets that are individually priced. JandD Mom, if you already have the first leg purchased with Southwest, just pick the return flight that you want based on day/time/price. If the price of your already-purchased nonrefundable outbound Southwest flight goes down, you can get a ticketless travel credit for the difference, and then apply that to the cost of a return flight on Southwest. Just make sure that you have the credit in the bank before purchasing the return flight. When purchasing the return flight, choose the option that lets you use ticketless travel funds. This can all be done online.
Silly me, I figured since they had the option of "depart city/round trip" that they indeed offered that option. All airlines have the same option of booking each flight separately. The cost, however, on SWA is the same for one way or r/t, but, a one way will flag you for extra security.

dcandmc
03-30-2005, 08:59 PM
Silly me, I figured since they had the option of "depart city/round trip" that they indeed offered that option. All airlines have the same option of booking each flight separately. The cost, however, on SWA is the same for one way or r/t, but, a one way will flag you for extra security.

Allow me to clarify. Southwest doesn't offer "roundtrip" ticketing as the legacy carriers do, and as I think many (if not most) people understand the concept. With legacy carriers, buying a rountrip fare is almost always cheaper than buying the tickets on the same flights as individual segments. This is not the case with Southwest. The "depart city/round trip" selection option on Southwest's web site is a convenience feature that simply calls up the available outgoing and return flights from the two selected locations, and then allows booking those flights under the same confirmation number. The same total fare could be had by booking as two distinct one-way trips under separate confirmation numbers.

My main point of contention with your post was your statement that JandD Mom would have to "cancel the one way and rebook for the r/t." This is simply not true. And being ticketed one-way may flag you for extra security (the dreaded SSSSSS), it is not a given.

disneyldwjr
03-30-2005, 10:29 PM
Allow me to clarify. Southwest doesn't offer "roundtrip" ticketing as the legacy carriers do, and as I think many (if not most) people understand the concept. With legacy carriers, buying a rountrip fare is almost always cheaper than buying the tickets on the same flights as individual segments. This is not the case with Southwest. The "depart city/round trip" selection option on Southwest's web site is a convenience feature that simply calls up the available outgoing and return flights from the two selected locations, and then allows booking those flights under the same confirmation number. The same total fare could be had by booking as two distinct one-way trips under separate confirmation numbers.

My main point of contention with your post was your statement that JandD Mom would have to "cancel the one way and rebook for the r/t." This is simply not true. And being ticketed one-way may flag you for extra security (the dreaded SSSSSS), it is not a given.
You are right, I should have said may flag you. It is not a given, but, it does happen often, with all carriers.
My comments to J and D mom were meant to tell her to cancel whatever flights she had before she rebooked. If you look at my reply, I think it will become clear what my intent was. If she is looking at fares dropping it is pretty clear that she should cancel and rebook. She is holding two tickets now.
Do you work for SWA or in the travel industry?

vossjemi
03-30-2005, 10:42 PM
So, if you cancel a flight, how long does it take for the funds to show up in your TTF account? Can you cancel and rebook immediately so as not to lose your preferred flight time/price?

disneyldwjr
03-30-2005, 11:27 PM
So, if you cancel a flight, how long does it take for the funds to show up in your TTF account? Can you cancel and rebook immediately so as not to lose your preferred flight time/price?

It has been my experience that the funds show up immediately. Some people have experienced a slight delay, but, again, I have never and I do a lot of changing. :)

Forevryoung
03-31-2005, 02:55 AM
I change my southwest tickets frequently as well (I fly about once a month from school to home and home to school). Southwest customer service is amazing- if the website cant do it for you call them and they will usually bend over backwards to fix something. I think it is great that you arent charged for changing a ticket and that you can keep finding a lower fare until you get the best deal. I saved $45 by switching a flight and they will just hold the money until i book my next ticket. Thats half a ticket home (BWI-->Long Island NY)

disneyldwjr
03-31-2005, 07:16 AM
I change my southwest tickets frequently as well (I fly about once a month from school to home and home to school). Southwest customer service is amazing- if the website cant do it for you call them and they will usually bend over backwards to fix something. I think it is great that you arent charged for changing a ticket and that you can keep finding a lower fare until you get the best deal. I saved $45 by switching a flight and they will just hold the money until i book my next ticket. Thats half a ticket home (BWI-->Long Island NY)
They will also refund the difference if the only change is a drop in fare. I have called the customer relations number and have had them credit my cc for the difference.
They will only hold your money for one year from the original purchase, you must have completed addditonal travel with that credit by that time.

JandD Mom
04-03-2005, 11:18 PM
You are right, I should have said may flag you. It is not a given, but, it does happen often, with all carriers.
My comments to J and D mom were meant to tell her to cancel whatever flights she had before she rebooked. If you look at my reply, I think it will become clear what my intent was. If she is looking at fares dropping it is pretty clear that she should cancel and rebook. She is holding two tickets now.
Do you work for SWA or in the travel industry?

Thanks guys. I am thinking of this scenario: I have a return trip booked O/W for a refundable fare. I find out my outbound price goes down so I rebook and bank the ticketless funds. Then I apply the funds to the refundable return (or if I get lucky, maybe the rate of the return goes down and I book that).

As to security flagging us, that happened to us once. However, I found after the first O/W trip on SW, we are in their frequent flier program, and have not been flagged since. I think they flag you most often on your first flight with them. (Interestingly, they flagged my husband and kids on their first trip on SW but not me - it was my 2nd trip. My kids were 7 and definately not on any terror watch lists :crazy: ).

Thanks for the help! :cheer2:

lawgs
04-05-2005, 10:00 AM
NH ANN and Antmaril

Vouchers can be used for any flights at any rate.


if it is a VOUCHER then they have different parameters on how they can be used....

TICKETLESS FUNDS can be used ONLINE to book other travel, VOUCHERS cannot ( when we wanted to use a voucher in the past we had to go to the airport to use it )

this is from SWA site

http://www.southwest.com/help/faq.html

12. Can I pay for travel online using Southwest Airlines vouchers?

No. The acceptable forms of payment for Ticketless Travel Online are unused Ticketless Travel funds and the following credit cards: American Express, MasterCard, Visa, Diners Club, Discover Card/NOVUS, and UATP.

If you are holding other forms of Southwest Airlines travel credit (e.g., travel voucher, gift certificate, unused paper ticket, discount coupon), please contact Southwest Reservations at 1-800-IFLYSWAŽ (1-800-435-9792) for information on how to use those payment options

antmaril
04-05-2005, 12:05 PM
NH ANN and Antmaril

if it is a VOUCHER then they have different parameters on how they can be used....

TICKETLESS FUNDS can be used ONLINE to book other travel, VOUCHERS cannot ( when we wanted to use a voucher in the past we had to go to the airport to use it )

this is from SWA site

http://www.southwest.com/help/faq.html

12. Can I pay for travel online using Southwest Airlines vouchers?

No. The acceptable forms of payment for Ticketless Travel Online are unused Ticketless Travel funds and the following credit cards: American Express, MasterCard, Visa, Diners Club, Discover Card/NOVUS, and UATP.

If you are holding other forms of Southwest Airlines travel credit (e.g., travel voucher, gift certificate, unused paper ticket, discount coupon), please contact Southwest Reservations at 1-800-IFLYSWAŽ (1-800-435-9792) for information on how to use those payment options



Interesting that the person I spoke to didn't mention this. Oh well, I guess I'll have to figure it out when the voucher arrives. He said it would take a couple of weeks to receive the voucher. At least I didn't lose $453 worth of travel. I really had no choice. We have no plans to travel between now and May 7th.