Just did Disney Visa survey

[fun & fancy free]

For all of you who have been complaining about the lack of offers for WDW. I think it paid off. I was just emailed a survey. Most of the questions were about the offers and the reward points. I can only think it is response to the many of you who have called or emailed to complain. My answers were not at all positive. I hope this helps to get some more of the offers originally promised. just thought some of you would like to know.

:wave: :wave2: princess: princess:

[CJMickeyMouse]

I got one as well.... and my answers were not all positive. I will be curious to see how many of these were actually sent out. I posted on the community board and there have only been a few replies.

[cepmom]

I got one too...filled it out honestly. I am pleased with Disney Visa so far except for the vacation discounts. I did put in that there I would like to see discounts available for WDW resorts

[ines248]

Hi!
Yeah I also, got one E-mail survey. Most of my answers were a little negative with a sorry for saying the truth, but Universal Studios Credit Card is better than Disney CC. The proof is that I got to universal studios more than Disney World. Actually I’m tired of going to USF, but I have no other choice. I cannot resist their promotions. Who can resist the buy 4 get one free ticket with the USF credit card last year 2004 offer? Who can forget a free movie screening if they (USF master card) are so organized that they will call your home to tell you that a free movie opportunity is posted in their website. And what about the Disney rewards that expires so soon that I had to exchange them for Disney dollars so the reward points will never expire. I hope that this survey wakes up the Disney CC staff and that Disney CC will be able to offer the same or better ticket offers than the USF master card! I am happy with both my CC, but I have to say the truth even with a sorry for that! I also, want to go to Disney World! Wake up Disney CC! :chat:

[Mary Anne]

I got one too and I also was not that positive.

[SuzEm]

I did the survey. On the part where you could actually type something in I complained about the double points for certain categories - and then merchants that are in those categories choosing "other" as their designation instead of choosing actual category - meaning we don't get our double points. I even had a charge for a Disney dining deposit go thru the other day and it was categorized as something like "other services" which is not on the double points list!

My first thought was the new owners - Chase - is doing research to see if it is worth it to continue the Disney affiliation - or justify to Disney the continued affiliation. Or Disney is doing the research for the same reasons.

[DeanDoug]

I completed it today, too. Although we use this as our primary card for purchases, groceries, gas, pretty much everything (and pay it off every month)... there were many "perks" noted in the survey that I had never heard of... such as free movie sceenings, etc. Is this a current benefit, or just part of the survey?
Also, as a person who has a good deal of experience administering surveys, it seemed clear that they wanted us to rate the "Disney rewards" over the "no annual fee."
Although we love the Disney rewards, I like to no annual fee better... I worry that they are hoping to add an annual fee for the "benefit" of gaining Disney rewards. :confused3

[poohlover]

I also got the survey & filled it out along with the previous posters, in the not as positive way. I stated the lack of discounts and the double points that are all over the place in regards to the amount having to be spent. Guess we will have to wait & see if we get anywhere.

[weluvpluto]

I didn't get one, but I did want to post that I saw a commercial for the Disney Visa Card today... I'm not sure if it's new or not, I just caught a little bit of it, and I was at the gym so I had no sound (my walkman was set to a different tv). It showed the card, Cinderella's castle with fireworks going off, and then the card again with the website addy to apply.
I've never seen it, not that that means it's new. :p

[georgina]

We got a survey too! And yes, DeanDoug, the free movie screenings are something you can check out on the website. Sometimes it says there are no current offers, but we did get free tickets to the Incredibles before it came out, and some got tickets to the Heffalump movie recently.

[MouseMan]

I also received this survey. I completed it in the same manner as many of you. I don't think that any of us who complained got this survey going. I think it just because Chase just aquired BankOne and they are just checking out the market to see if the Disney Visa is a product they can improve on, and the answer is "YES". In my opinon BankOne did a horrible job of making any offers in general for this card. I have had it for awhile now and have had NONE, NADA, ZILTCH, NO offers for any vacation deal made to me and this is the main reason I got the thing......:(

[littlestix]

I just did mine. I complained alot too. I have never received any kind of offers for double points. Not even the one's where you have to spen a certain amount of money. I wasn't aware of the movie screenings either however, my boy won't sit through a movie yet so that doesn't benefit our family. I complained about newbies getting the $50 bonus while it takes me almost all year to earn $50.

[Becky2005]

Also, as a person who has a good deal of experience administering surveys, it seemed clear that they wanted us to rate the "Disney rewards" over the "no annual fee."
Although we love the Disney rewards, I like to no annual fee better... I worry that they are hoping to add an annual fee for the "benefit" of gaining Disney rewards. :confused3

If that is the case, I would certainly dump it immediately. It's already the highest interest rate one I have coupled with their two-cycle billing, etc... if they added on an annual fee, it would not be worth it at all - Unless they are going to start doing dollar for dollar rewards - I *might* consider it then but I doubt it.

The movie screenings I've seen. It's the discount on Park Tickets listed that I haven't seen (unless they are talking about tours, etc...).

I took the survey yesterday.

[becobscot]

I did the survey. On the part where you could actually type something in I complained about the double points for certain categories - and then merchants that are in those categories choosing "other" as their designation instead of choosing actual category - meaning we don't get our double points. I even had a charge for a Disney dining deposit go thru the other day and it was categorized as something like "other services" which is not on the double points list!

My first thought was the new owners - Chase - is doing research to see if it is worth it to continue the Disney affiliation - or justify to Disney the continued affiliation. Or Disney is doing the research for the same reasons.
I am so glad you mentioned that in your survey! This issue is a big complaint of mine! Thanks!

[flamom]

i did the survey also. If there is a discount on park tickets using the disney visa i would like to know what it is. i just purchased tickets using the disney visa and didn't receive a discount.

[georgina]

I told them in my survey that a 10% discount on park tickets would be a good perk for the card. I don't think that is an existing benefit, but it would be a nice one. I certainly wouldn't pay an annual fee for the card either.

[CindyD]

Just completed mine also. Had not heard of 1/2 the things they listed as perks. Told them I thought card holders would be interested in discounted park tickets, rooms etc... Interesting to see what happens.....Cindy

[kenleemela]

I recently responded to the Disney survey for the Visa card. I responded truthfully that i liked the rewards program but that i thought more should be offered to card holders in the way of vacation discounts and so forth. I hope if plenty of us respond we will see more discounts offered. Here's hoping:) :wave2: :cheer2:

[kellypops]

I got the card when it first came out, and I don't remember any incentives or rewards other than getting "charter cardmember" stamped in the corner. I would LOVE to be given $50 in reward points for joining! How about 50 "thank you" points for trusting in the Disney name enough to switch over to their Visa card from the beginning?

[Anastasia]

Kellypops - I'm not sure if you are married or not, but you can get an account in each of your names. My husband was a charter cardmember, and I was a secondary cardholder on his account. When they came out with the $50 bonus for new cardmembers, I applied for an account in my name. I did get the bonus, even though I already had a card in my name, but on my husbands account. I was pretty happy with that!

I agree with everyone else about the annual fee. I would drop the card like a hot potato if they started that!

Someone mentioned earlier about the double rewards. Do they still do that? I couldn't find it on the website. I know that we did get double rewards on our Disney stay last February (2004). Can anyone point me to the list of places you get double rewards?

Thanks

[cobbler]

Well that just stinks. I am a disney visa holder and never received a survey.

[fourfoxesinpa]

I also took the survey and pointed out to them that dh has a Marriott card. He can get 1% on all purchases when he uses it but when he uses his card at a Marriott, he gets 3% on the Marriott purchases. Disney should "reward" its cardholders when they use the Disney card for Disney purchases and give more than 1%.

[MemoryMakers2669]

I got one too, will get it filled out this weekend.

[Weluvdisny]

I filled out mine today too. I also complained about the lack of vacation discounts or that you can't earn bonus rewards. :confused3

If we stick together :grouphug: and point out the obvious reason why we all got this card (to go see Mickey!!) maybe they will listen. :listen:

[DisneyForLife]

I filled mine out also, and I let them know how I feel. I really hope they pay attention to all our complaints and do something about it. We are not asking for much, just what was told to us in the beginning. :sad2:

[cynjam]

I got the survey, too. I filled it out honestly, but I didn't see anyplace for comments, only multiple choice. :confused3 I would have liked to ask them if all the benefits listed were currently available. 'Cause if they are I'd like to take advantage of them. I don't think I've ever received a Disney Visa newsletter/magazine that they mentioned. And what about those ticket discounts? I'm sure if they were currently available, I would have read it on here somewhere. :)

[georgina]

Well that just stinks. I am a disney visa holder and never received a survey.

They didn't send them to everyone, just a sampling of cardholders. DH got one, even though he has only had a card in his name for a month. I've had the card for 2 years, and didn't get a survey. I just filled his out with my opinions.

[starwood]

Well I never got any of the double rewards promotions offered to me and I also haven't received the survey. All of the free movies screenings are in NYC and we are in NJ. There are none in NJ. It doesn't pay to pay for tolls, parking just to see a "free" movie.

I really feel ignored. :rolleyes1 :confused3 http://pages.prodigy.net/rogerlori1/emoticons/bunny02.gif

[drakethib]

If they add an annual fee to the card consider it dumped.

I charge everyting to my Disney visa and I pay off my balance every month so it would be hard for me to justify paying an annual fee of 30 or 50 bucks for a card when their is other options as a USAA Master card @ 3.9% in case I ever do need to carry a balance.

As my buddy the CPA always tells people "you don't spend money to save money".

I would put that annual fee money in the bank and cancel the Disney visa in a second.

Bank One is making a ton of money off of us Disney Visa users and if they are insane enough to want to take away the one perk (and only perk for me) of using their card they can forget about getting another dime from this ole' boy.

Any rewards programs that is charging you money is making money.

This will be intresting to see.

[Mom2R&D]

I received the survey and told them basically the same thing that everyone else has mentioned. I was one of the "lucky" ones and received $100 Disney Dollars for signing up for the card and booking a Disney vacation.

I have noticed that I'm just starting to received my 2% bonus rewards during the last billing cycle. I also use mine for nearly everything and pay it off once a month.

An annual fee would cause me to cancel my card without a second thought.

[kellypops]

Anastasia, thanks for the great idea! Like your original situation, my husband is a secondary cardholder on my Visa card, but I hadn't thought of him re-applying in his name when a good reward comes. That's super!

[SuzEm]

I just read the small print at the end of the email and it said in part:

"The survey is being conducted on behalf of Disney by TideWatch Partners, LLC, an independent marketing research firm. If you have any trouble with the survey website, please email disneyvisa@tidewatchpartners.com"

So Disney is wanting this info instead of Chase/Bank One. I'm wondering if they see a lot of unhappy people they'll discontinue the affiliation instead of beefing up the perks. Let's hope they'll improve the benefits they offer!

[disneychrista]

I have no problems with my Disney Visa. I did not get it for "perks" they are just that "perks."
I have however, switched a Citibank Dividends card for Grocery and Gas because it gives 5% on those instead of the 1% that the Disney Visa gives. Money from both the Disney Visa and the Dividends card both go towards Disney Trips.

[becobscot]

Anastasia, thanks for the great idea! Like your original situation, my husband is a secondary cardholder on my Visa card, but I hadn't thought of him re-applying in his name when a good reward comes. That's super!
Just be careful because applying for new credit more than twice in a year can negatively affect your credit rating.

[disnutt]

I got the card when it first came out, and I don't remember any incentives or rewards other than getting "charter cardmember" stamped in the corner. I would LOVE to be given $50 in reward points for joining! How about 50 "thank you" points for trusting in the Disney name enough to switch over to their Visa card from the beginning?

Even though I'm doing away with my credit cards, I also got the survey and told them this very thing. I doubt they'll do it since I signed up under the original agreement. I will get some small satisfaction out of not giving them any more of my money. I'll save the interest payments I had been making to give myself my own Disney Reward.

[rigsby25]

I was offered a 50.00 reward for signing up for the card, but I never received it. When I called almost 2 months later, they just said they would research what offered at the time I applied. I told them it was a direct link so I'm sure I responded to the correct one, but they would not budge and just said they would research it. That was a couple of weeks ago and I have heard nothing.