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View Full Version : I love Dreams Unlimited (aka Sue Ellen Rocks!)


rcraw45425
01-23-2005, 08:10 PM
We have two trips booked for the upcoming months, one the first of April at the CR (tower room, shh!) and one in :earseek: 10 days at the Swan. Well, DH pulled his famous I don't know about the Swan, maybe the GFwould be better routine. I have both trips booked through DU but called Disney CRO myself yesterday just for grins. Was told that there was basically nothing available but BWV and OKW, GF, CR, all booked up. We decided to stick with the Swan. Well, this evening I contacted SueEllen at DU about seeing if she had anything available at the GF. She did but th elast night I needed booked before we could get it. Well, anyway, at this late date she was able to get me the YC, standard view for $227 a night with tax! Is she great or what? I think my days of self booking are gone forever!! :cool1: So, for anyone concidering them ,don't hesitate!

dmslush
01-23-2005, 08:52 PM
I love dreams! It just takes the hassle of having to worry about anything away from me. The fact that they will make my ps's and is enough for me!!!!!!!

Disney On A Dime!
01-23-2005, 09:13 PM
:Pinkbounc Dreams Unlimited is the best! They have booked 5 vacations for our family to Disney - and yes - we have changed dates, added people, taken people off of the reservation, scheduled priority seatings and answered many, many questions about Disney! They definitely take the hassle out of reservations! Ask for Merrie Thomas - she has worked with our family for the past four years!

MickeyMonstersMom
01-24-2005, 06:24 AM
I just praised Sue Ellen in another thread! Yes, DU rocks!

goofy4tink
01-24-2005, 06:25 AM
Yep, I'm with you guys..I just tell Shirley where I want to stay and she gets what I want and then applies those AP rates when they come out. Saves me a lot of worrying!!! That's the only downside to owning DVC...not getting to use Shirley and DU as much as we used to. Now I have to make my own PSs.

java
01-24-2005, 06:32 AM
OK dumb question here what is Dreams unlimited(travel agency?) How do I find them? It sure could save me a huge hassle. TIA
never mind I found them.

DISNEYFAMILYOFFOUR
01-24-2005, 06:45 AM
I agree..........Sue Ellen is the best. I will never book WDW again on my own. .

campinggal
01-24-2005, 08:23 AM
:wave: Another member of the Sue Ellen/ Dreams Unlimited fan club here!!!

jstbcuz
01-24-2005, 08:29 AM
Ok, my question is I know what DU is, but how do you go about talking to someone? I have been on the website and it says that they dont conduct business over the phone, just through email.

I booked the Swan through their website, but I havent heard anything from anyone...........let alone know what their name is.

Annette_VA
01-24-2005, 08:36 AM
That is great to hear! I'm planning on a 2006 trip and plan on using DU.

I just wish they'd hurry up and answer my email asking when I'll be able to get a quote!

NJDisneymom
01-24-2005, 08:48 AM
great to hear they were able to accomodate you. But I have a question too.... why is it they can get rooms if CRO doesn't have them??? I know there are different "pools" of rooms for discounts and stuff but does DU have their own that CRO can't give out??

I was all set on booking myself, but maybe I should consider DU. I like to make my own PS's and stuff though, guess I'm a bit of a control freak that way.

Minnie&Nana
01-24-2005, 08:59 AM
Great question - I've always wondered the same thing.

TigrLvsPooh
01-24-2005, 09:23 AM
I agree totally, Sue Ellen rocks!!!! :cool1: She got us rooms on New Years two years in a row with very little advance notice. She really knows her stuff. ;)

sdevir
01-24-2005, 09:30 AM
I'm so confused. Should I use Small world through Mousesavers.com or Dreams Unlimited? Do they both provide the same pricing? I am planning a trip for November and would love to get the AP rate for a room. Who would be the best to find that rate for me and apply it? I would rather have someone else watching for the discounts. I am afraid that I might miss them when they come out. Thanks for your help. :Pinkbounc

Daisy'sMom
01-24-2005, 10:03 AM
The website for Dreams Unlimited is www.dreamsunlimitedtravel.com. For those who are still waiting to hear back, I think I only had to wait a few days before I received an email reply. The initial reply directed me to log-in to the website for an overview of what I had requested. A couple of days after I made the deposit online, I received an email from my reservation specialist (Sue Ellen) and we've been emailing each other ever since. I feel so much better having her help me plan this trip.

nanatink
01-24-2005, 11:39 AM
I've read that DU received comissions on the room they reserve for you. Are their commissons based on how much the room is at the time of booking; and say hopefully a code does comes out, is it based on the lower price; or do they just get a commission for eash room reserved? Just curious.
Also, will DU keep getting me lower rates when they come out? even if its muptiple (sp?) times?

Seaera
01-24-2005, 12:07 PM
I have a question too...I currently have a reservation in October at POFQ (yay!). However, if the Swan/Dolphin come out with some low rates like this past year, I'd be tempted to change my reservation over to either one of those hotels. But...my travel agent at DU (Merrie Thomas) has been wonderful to me! Will she lose out on commission if I switch over? I know that there is a separate reservation form on the DU website for booking the Swan/Dolphin hotel and I also believe that they aren't able to do your PS's if you book at the Swan/Dolphin. Correct me if I'm wrong though!
Thanks.

dreams4disney
01-24-2005, 12:29 PM
Do they get the AP and room anly discounts for you or do you have to call or write them back to get it? Or do you autamaticly get the discounts with them? I know they only have so many rooms for the discounted rates so do you get it with DU or is the chances the same as trying to call and get it yourself? Thinking of trying them for our december trip. WE have AP's and it would be a load off if I didn't have to watch nad wait and hope for a code to come out and then fight with everyone else to try to get one. ;)

VictoriaT
01-24-2005, 12:34 PM
Ron is great too!! He arranged our trip for us! :cool1:

Disney On A Dime!
01-24-2005, 12:54 PM
If you decide to give Dreams Unlimited a try - upon filling out the initial room or package request - they will ask for information like if you are a AAA member or if you hold an AP and if you have a Disney VISA card. All of this information gets noted with DU. Your first quote will contain the best rate that they can find with the information you have given them. If you are a pass holder, for instance, your reservation is earmarked to be on the lookout for a new rate. If that rate becomes available Dreams Unlimited will automatically rebook that room for you and let you know of your savings.

Yes, Dreams Unlimited will continue to search for the best rates for your room up until it is time for you to check in! Just make sure that your specialist knows that your family is looking for say - AP rates or for a better rate at an upgraded hotel. I am not sure about the commision question??? As I noted before - it takes the hassle out of attempting to find those great AP rates!

I have often wondered - how they do what they do??? DU is on top of all of the best rates and somehow can book them for you! :flower1:

nanatink
01-24-2005, 03:36 PM
Sue Ellen, or anyone else in the know; could you help please with the question what is your commission based on? Thanks to all who have answered.

henrylovespooh
01-24-2005, 03:48 PM
I have used Shirley twice before and now for our trip next month. She is awesome and handles all my changes very well. I also like their assistance with itinerary planning and setting up priority seatings. Shirley is always very quick to e-mail me back when needed. I highly recommend them.

lemondog
01-24-2005, 03:57 PM
Can they also do PS for CRT breakfast seatings? Or is that something I have to do myself...at the crack of dawn? :earboy2:

rcraw45425
01-24-2005, 04:10 PM
These guys are the greatest! I was back and forth through e-mail with Sue Ellen until after 8 last night. By this morning (8AM) she had already converted my Swan PS' to the Yacht Club. I am SOOOOOOOOOOOOO pleased. specially now that this trip is coming down to the wire. They are even able to take your existing reservation over for you and keep watching for new, better discounts. I don't know how their commission works but I tell you, in my book it's worth it. To be ablr to move over to the Yacht Club on this short of a notice after being told by CR the day before that there was NOTHING at all available is great news to me. She explained to me last night that she is on the phone with WDW so much that she is able to find rooms as soon as they become available which I 'm sure was my case. It's worth it to me to not have to stay on hold forever, as much as I love the music ;) I already have my DDE confirmation letter so I think we're pretty set. I spoke to Bob (another DU agent) on the phone earlier and he's in Clermont, FL, close to the World. He advised me to be sure to remember the warm stuff, says it's been in the 40's at night. He said I'd better find the kids mittens too.

SueEllen
01-24-2005, 06:02 PM
Nanatink--I just sent you a PM.

Thanks for the kind words from all of you. :blush:

Sue Ellen

SueEllen
01-24-2005, 06:03 PM
Can they also do PS for CRT breakfast seatings? Or is that something I have to do myself...at the crack of dawn? :earboy2:

Yes, Dreams also will book all of your PS for you (including CRT and PS)

Sue Ellen

dreamflight99
01-24-2005, 07:08 PM
Nanatink--I just sent you a PM.

Thanks for the kind words from all of you. :blush:

Sue EllenI had NO IDEA you were the same "SueEllen" associated with DREAMS!! :goodvibes I have used DU for a DCL cruise, and another ressie for a friend. We have experienced nothing but the BEST from them, and enjoyed the no-nonsense approach! :lovestruc

Seems as if you have made a LOT of DISers, very happy!! :sunny:

TTFN...DF99 :wave2:

dreams4disney
01-24-2005, 07:15 PM
Not to go on about it but, do I have a better chance of getting an AP rate or General Public rate on my own or with Dreams Unlimited? I am still so undecided about our december trip and it sounds so nice to not have to worry about anything. I stress my self silly waiting for AP codes and General public codes. I just want the best chances to get the most for the money my DH works so hard for. :love:

Thanks!

I should add that the reason I am worried about discounts is that we are a family of 6 and we would have to get two rooms where ever we stay and we really want to do a delux in December. ;)

Eyore4Ever149
01-24-2005, 07:18 PM
DU has been great about getting me quotes, but I really like doing the research and "work" myself. I feel like I know the ropes pretty well at this point, I'm not a travel agent expert. Last year I went to AAA to look into booking my trip and the girl insisted you have to pay to get into DTD, I tried to nicely explain, only Pleasure Island- not the shops, she basically told me I was wrong. I basically told her I would book the trip myself.
DU on the other hand has been very nice, but if I know where to get the codes myself(mousesavers, etc) and I know how to make my own PS's, what is my incentive for using a travel agent I can't speak to?
I would love to hear from DU fans.

SueEllen
01-24-2005, 07:23 PM
I had NO IDEA you were the same "SueEllen" associated with DREAMS!! :goodvibes I have used DU for a DCL cruise, and another ressie for a friend. We have experienced nothing but the BEST from them, and enjoyed the no-nonsense approach! :lovestruc

Seems as if you have made a LOT of DISers, very happy!! :sunny:

TTFN...DF99 :wave2:

:wave: Can we sing a chorus of "It's a Small World" now? :rotfl:
Sorry to those of you who will not be able to get that song out of your head now :earboy2:

Sue Ellen

WebmasterJohn
01-25-2005, 01:19 AM
Hi Folks

First - let me thank you all for the very kind words about Dreams Unlimited. We love hearing we have made clients happy.

I see you have some questions about how Dreams Unlimited Travel works and I will do my best to answer those here. Please forgive me if I don't give out too many details as these boards are read by many of our competitors and I wouldn't want to give away any secrets :)

jstbucz - Yes, Dreams Unlimited Travel does prefer to correspondence via email as mush as possible. This is for many reasons (keep costs low, allows agents to work 'off hours', allows our clients and agents the ability to fully 'flesh out' ideas, etc.). If you are still waiting for information on your Swan/Dolphin booking please email us at DreamsRES@dreamsunlimitedtravel.com and someone will be happy to assist you.

Annette VA – if you are still waiting on your quote please feel free to write to me directly at john@dreamsunlimitedtravel.com and I will gladly look into it

NJ DisneyMom - Dreams Unlimited Travel has many avenues at our disposal to try to book the perfect reservation for our clients - including those hard to get rooms and/or allusive discounts - not the least of which is our team of EXTREMELY talented and hard working agents.

Nanatink - yes Dreams Unlimited Travel (and every other TA for that matter) receives a commission based upon the pretax amount of the room you book. If the rate is lowered due to a code then DU receives less commission. Sounds like bad business - right? Well my answer to that is two fold - first Dreams Unlimited’s agents LOVE to save their clients money. You might even say it's an obsession for them. Second, if you get a better rate you might be able to add to your length of stay - hopefully you will tell a friend about it or post on these boards - and in the end DU gets more business from it. Dreams Unlimited will continue to look for the best rate possible - even if it means apply newer codes after an original code was used.

Seara - yes, booking a Swan/Dolphin reservation is different from booking a Walt Disney World owned and operated resort through Dreams Unlimited Travel. However, if you decide to switch from a Disney owned and operated resort to the Swan/Dolphin DU does have a system in place whereby the agent working with you does not lose the commission. Dreams Unlimited will make your PS arrangements if you book at the Swan/Dolphin (and any of our DreamsRES/off property resort partners for that matter) and any PS's you already made can be switched over as well. The only difference is that you do not get an agent assigned to your reservation and you do not get a full, detailed itinerary.

I hope I was able to answer everyone's questions - if you would like to email me directly at john@dreamsunlimitedtravel.com please feel free to do so.

Thanks
John

nanatink
01-25-2005, 07:19 AM
Thanks webmasterjohn, I'm trying to get the rest of our group (11) 3 rooms and growing for 1 week to go with DU. This will be my 15th on site and many times off site. I have just spread to much pixie dust from all my travels, more and more of my converts keep going back, with and with out me, oh my.

nanatink
01-25-2005, 08:07 AM
Didn't know I had earned my ears. Oh happy day. Now I have more pixie dust to spread around. :earsgirl: :cloud9: :wave:

Seaera
01-25-2005, 09:45 AM
Thank you so much John for answering my questions (and others as well)! You've put my mind at ease in regards to Merrie's hard work not going to waste if I switch hotels! :cloud9:

msr709
01-25-2005, 10:25 AM
Here's another fan of Merrie! We've just started with our booking but I have been very pleased with her communication with me this far. :cheer2: :cheer2:

rcraw45425
01-25-2005, 12:21 PM
As the OP of this thread it makes me feel good to know that I'm not alone in my feelings towards DU. This is our first time EVER using a TA and seeing at how smoothly this trip is going I have already switched our April trip that I had started planning over to them. I faxed a letter to DU and they took the ball and ran with it :) Since switching to DU SueEllen has managed to get our existing wing room upgraded to a tower at what I concider to be a good rate concidering it's the week after Easter. She has answered all of my questions promptly and fully and has booked all of our PS'. Concidering that we'll probably go back at least once more after these two trips this year I will definitely be a repeat customer, and am telling all of my friends about them too! ::yes::

motbobi
01-25-2005, 12:36 PM
what is the difference between dreams unlimited and aaa?
Bobi

dreams4disney
01-25-2005, 01:23 PM
Will DU take care of the MVMCP tickets for you or the Dinner packages too? I am Seriousy thinking of getting a quote. All the positives that I have been hearing is great! With everything going on in December it would be great to not have to worry about it. IF any one reads this far down the thread and answers Thanks so much!

Melrosgirl
01-25-2005, 01:25 PM
what is the difference between dreams unlimited and aaa?
Bobi

AAA most likely will not search for Disney codes as far as discounts go. on my first trip to WDW, I booked through AAA, thought I was getting a great deal and realy I was paying rack rate with a 10% AAA discount. Could have done that on my own. I didn't know about codes back then. I booked with Dreams just today actually for an upcoming trip.

SueEllen
01-25-2005, 01:52 PM
Will DU take care of the MVMCP tickets for you or the Dinner packages too? I am Seriousy thinking of getting a quote. All the positives that I have been hearing is great! With everything going on in December it would be great to not have to worry about it. IF any one reads this far down the thread and answers Thanks so much!

Yes, Dreams will take care of booking all of these for you. You just let your agent know what you want booked after the reservation is booked.

Sue Ellen

dreams4disney
01-25-2005, 02:01 PM
Sue Ellen,
Thanks for all the info! I just requested a quote this afternoon! :earsgirl:

Annette_VA
01-25-2005, 02:07 PM
Thanks for that wealth of info, John! Also, thanks for the offer to help me out, but SueEllen beat ya to it :)

anne
01-25-2005, 11:29 PM
Thanks, John! For my 2 cents...I was booking it all myself until I read these boards and how DU works to get the codes for you...would never have taken the chance and switched without that, so yes it does get DU business!!!

jcemom
01-28-2005, 09:30 PM
Can I join the Sue Ellen Fan Club too? :cheer2:

I'm in the process of changing my cruise from a 4 night to a 7 night and she got the quote to me within hours!!! (Not to mention the patience with me and my numerous emails/questions, multiple itinerary changes for my February WDW trip, etc. LOL. :rolleyes: )

Sue Ellen definitely Rocks! :banana: :banana:

rcraw45425
01-28-2005, 09:38 PM
Just "spoke" with her again. Asked about upgrading to water view for this trip or should I wait and see if I can get it as a complimentary upon arrival. She advised me to wait and see,rather than spend the extra $$ now. Most people in that business would WANT me to spend the extra, but I fell that she truly wants what's best for me.

rcraw45425
01-29-2005, 06:40 PM
Whew, ice storms are good for something! Weather is so nasty here we decided to go one day early, Sue Ellen came through and got our YC room for Wednesday as well. Can't say enough good stuff about this lady! :cheer2: :cheer2: :cheer2:

riu girl
02-10-2005, 01:41 PM
Does anyone know how soon I can get a Dreams Unlimited Quote for Dec 2006?
Also: we are planning on booking at rack rate and hoping to switch to a general discount code or an AP code (will buy an AP if we have to but prefer general discount code).
I am aware that there is a maximum night stay for a discount code (10 nights I think). We are planning on staying 11 or 12. I was planning on a continuing ressie in order to apply a code.
Will DU split your ressie in order to use a code for your entire vacation or would they only apply the code for the first 10 nights??? I have no problem checking out and checking back in to get a great rate (I did this on last vacation and it took 5 minutes max)

Any info. would be greatly appreciated.
Thank you
Suzy

Annette_VA
02-10-2005, 03:31 PM
Does anyone know how soon I can get a Dreams Unlimited Quote for Dec 2006?
Also: we are planning on booking at rack rate and hoping to switch to a general discount code or an AP code (will buy an AP if we have to but prefer general discount code).
I am aware that there is a maximum night stay for a discount code (10 nights I think). We are planning on staying 11 or 12. I was planning on a continuing ressie in order to apply a code.
Will DU split your ressie in order to use a code for your entire vacation or would they only apply the code for the first 10 nights??? I have no problem checking out and checking back in to get a great rate (I did this on last vacation and it took 5 minutes max)

Any info. would be greatly appreciated.
Thank you
Suzy

I was looking for 2006 info, too & this is what I was told: At this point, they can only do room only reservations & those will book at 2005's highest rate. Then, once 2006 prices are released DU can change your reservation to a package at the 2006 prices.

riu girl
02-10-2005, 03:50 PM
Annette, thank you for the info.

To anybody with experience with this: As I mentioned in my previous post, I will be staying for more then ten nights. Myself, I would split the stay with a continuing ressie to try and get codes (AP of general public) for all my vacation nights. Will DU do this for me?

Also, has anyone dealt with DU with special needs family members, and will they call special needs ressies for you for special requests (I posted this on the Disabilities board and wasn't able to get any info over there)?

I booked myself last time with CRO and called the resort direct a few days before to talk to them about room requests for special needs daughter. They were very accomodating and gave us an ideal room (for her situation). She has sensory problems and therefore, I requested a room on a high floor, not connecting. All my requests were met plus they gave us an end room.

Also I am paranoid that I will not be able to get into Chef Mickeys Christmas day 2006. Obviously, DU has MUCH more experience with securing PS's. Do you think they would have an easier time securing a PS then me?

Any info. would be greatly appreciated.

btw, I love this thread.
Suzy V.

rcraw45425
02-10-2005, 04:02 PM
Riu girl, as the OP of this thread I thank you! We just got back from the first trip that I booked through DU and it was an extremely smooth experience. Sue Ellen suggested that I forgo booking a water view room and to instead ask at checkin about available upgrades. This managed to save me ~$200 since I did as she suggested and was upgraded to a lagoon view room at standard price. I think that they (DU) would do everything possible to obtain all of your special needs requests. I've noticed that Disney seems to try to make every effort to fulfill the needs of guests with disabilities/handicaps. For that matter, I have seen that they try to always meet my needs as well. :flower: As for the CM for Christmas, what they would do would probably start calling at 7AM at the 90 day out window, the same as you yourself could do. Just because you are using them, you can still book your own PS'. If you felt that there might be a better chance of you getting it yourself. Sue Ellen (my DU TA) is a moderator on this board and you might want to post a PM to her.

Nicoal13
02-10-2005, 04:25 PM
I agree with everyone. Sue Ellen and DU both rock!

She was great helping me plan my trip last fall. She was great when I panicked about the hurricanes and got me switched over to WL from POFQ.