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wdwzues
01-16-2005, 03:54 PM
This is not meant to offend just inform and educate please take this with a grain of salt!

I write this as a person who has not worked at WDW that long, but a person who loves being a guest and loves the Magic, and I love providing the magic. That is why I feel compelled to write this article so that you DVC members can see how self destructive you are to that which you love.

I recently transferred resorts so I am no longer at a DVC resort and I THANK GOD FOR THAT! I was at a split hotel, part DVC part Hotel. Now I am not going to say which one i was at just that it was half and half. Frankly it doesnít matter which one I was at because as far as I am concerned there are two kinds of members, the good and the naughty. The good members are few and far between. These are the people who either bought into DVC at the very beginning when only people of culture and class could buy in, or they are the ones that just are good wholesome middle class families that want to spend quality time together and enjoy WDW (a lot of you might thing you fall into this category but just wait your probably donít). The naughty members are ever increasing as Disney makes the mortgage terms easier to meet and makes loans easier to qualify for. Or they are the people just hell bent on having a miserable time and want to just make everyone else feel a cruddy as they do.

Let me start off by saying I would love DVC if a vast majority were good members and you had your few naughty members here or there but this is not true. As a Front Desk Manager I learned this was not true. I am about to give you a list for success. If you want to get the room category you want or the view you want or you want to have a FANTASIC and MAGICAL time take this to heart and do the doís and donít the doníts.

First off most DVC resorts are full service hotels! Just because you get free valet does not mean that you do not have to tip!! Those guys work HARD and their base hourly wage is $3.00 hr. so when they help you get your luggage out of your car or put our trash bags full of clothes away for you in storage and you donít tip that just embitters them towards other DVC members. If you are not going to tip and out then DO NOT VALET PARK! Social courtesy. The BoardWalk, Beach Club, and Wilderness Lodge are full service resorts! Meaning that they have Bell Services and that you are expected to conduct your attitude and manner at a higher level (on this note it is the result of many DVC members conduct in the lobby, communal guest areas that caused the BoardWalk to loose a Diamond, a prime example of how self destructive DVC members can be). Remember Cast Members are people too! We love what we do, and we donít get paid especially well so please remember that when you yell at us! If we look down trodden, beaten down, depressed, you spend your day trying to be Magical, trying to express your love for a company only to be screamed at by some jerk from New Jersey, New York, Penn, about how their view is not perfect and how they will go how ever high above your head to get what they want. It gets old! You might say to this, then get another job. Well true if you donít like you job the leave, well that is what many Fantastic Cast Members do. They move to different hotels, different areas where they donít have to deal with DVC members (it worked for me and countless friends). Read your contract. Many issues you create that need to exists had you read your contract and have a basic understanding of what your rights are as a DVC member! Remember savings come at a cost. You canít have a late Check out and there is a $25.00 room change fee. Managers are not people to verbally abuse. They have families too and your verbal abuse can cause some to not sleep at night, cry in their offices, and hold a deep rooted hatred. Compensation is something that is for real problems not made up ones. If you ever complain about high prices just think of all the DVC Members who fight for points, back, demand a free $150.00 meal due to a minor inconvenience, demand comp tickets. We know when we have a problem guest and we know to prepare for the onslaught of verbal abuse, and how we are going to take them on. This is not how things are supposed to be. At non DVC resorts they donít have a list of guests who cause hell for all their Cast Members. But at DVC properties everyone knows these problem guests by name and try to avoid helping them.

I can go on all day about DVC members. So how do you get what you want? How do you do all this without being a naughty member. First, donít care as much. It is one week in Florida, you do not always have to have the same view! Try something new you might like it! A parking lot view of the BoardWalk is not that bad, I have had one I found it enchanting. Know how to book and donít lie about it. Be understanding. It is a hotel, things will go wrong other naughty guests will inconvenience anyone to get what they want, (a guest once demanded that I kick another guest out a room so that they could have the room that they wanted). Be kind to the Front Desk Cast Members, most of them will try to ďhook upĒ guest that they like. If you are charming and pleasant to us we will treat you like Gold and the Disney Magic will flow! Remember you go to Disney to have fun and to be happy, if you donít go else where. We all want to experience the Disney of our Dreams to help create it and preserve it instead of destroying it!

I could go on all day, but I would love to hear your rebuttals and feedback.

Respectfully,

Mr. Not at a DVC Resort Anymore

bongo59
01-16-2005, 03:59 PM
thank you??????? i think???? i know some folks go over the top but realistically you think it is most of us???? I have been in DVC 14 yrs and been to WDW alot...........over 60 times in that time frame and i have seen alot of verbally abusive folks but i really cant say most are.............i think that is a bit broad.........i think when you go on vacation you have to expect something might be amiss...........but i dont sweat the small stuff.........it is also nice to know there is a list out there floating around of naughty members...........god forbid someone gets a hold of it........because the settlement would buy alot of points.............

disney queen
01-16-2005, 04:04 PM
i always try to treat others as i would like to be treated. as far as tipping, my husband always tips over and beyond the standard~no matter which we resort we are staying. the bellperson is always tipped well; it seems we always have a lot of junk w/us! we own at 3 DVC resorts and never have a car. :teleport: :earboy2:

Baileymouse
01-16-2005, 04:06 PM
Wow! That's an earful but I guess it needed to be said.

I work in public service and I have had my share of attacks by loons, so I understand what it's like. I have never, ever abused my privileges as a DVC member, but I have seen people do exactly that.

I didn't realize that the DVC Castmembers received more flak than the Castmembers at other properties. That's awful. Maybe people are taking that whole "welcome home" thing too seriously. There's a big difference between public and private behavior.

Tipping a valet is essential and goes without saying. Anyone who doesn't tip is being a cheap SOB and they're wrong.

Insisting on a late check-out when you can have your items held if you have a later flight is silly. I rent a car, load the car, and leave - enjoying my last day at the parks or wherever.

There will always be rude, inconsiderate people wherever you go. It's a fact of life. I'm just sorry it seems like you've encountered so many of them.

MermaidsMom
01-16-2005, 04:07 PM
Do you have a list of ideas on how to be a "good" guest? Your complaint was somewhat vague.

bongo59
01-16-2005, 04:15 PM
are you serious???? i think that should be self explanatory as someone else said treat others the way you would treat yourself................common sense

walter
01-16-2005, 04:16 PM
We have been DVC members since 1997 & have never abused a CM at any of the resorts we have stayed at. That being said, I think we were very patient last October when we arrived at OKW at 7:30 am, but never received our room assignment until 6:00 pm (& the room had yet to stocked w/ towels, etc.) We have seen several very abusive individuals at OKW & wondered what all the fuss was about. When they tell you that rooms will not be ready until 4:00 pm (official check in time), when you arrive at the desk prior to that time, you should not give the staff attitude. We have been on DCL three times and noticed several very "pushy" people that thought they were to be a priority wherever they sat their very "special" butts down. Our last trip to OKW, we stayed next to the quite pool at South Point. There are several signs that state the times that the pool was open. Unfortunately when I thought we could have some quite time on our balcony before the pool opened. there were the same two-three families that brought all their kids to the pool around 7:00 am! This shows complete disregard to the other DVC'ers around them. So for the MANY DVC'ers that appreciate the pressure the CM's are put under, we appoligize for the ignorant ones. Maybe if they do not enjoy it, they should sell their interest.

BeckyV
01-16-2005, 04:16 PM
Thank you for reminding us what the CMs go through. We recently returned from a trip to VWL and BWV. We arrived after 7 on a Thursday and expected to receive the last studio available. We had the infamous dumpster room. We were just glad that we had a tub. The view really wasn't bad. We could even see Wishes from our balcony.

Then we moved to Boardwalk on Sunday and had a Boardwalk view. It was on the fourth floor, ready at 12, and over the old vacation club office. It was perfect!!! Disney even moved our luggage for us. So you are right that one room may not be perfect, but the next may be. As long as we are at Disney, we are happy. Next time I will remember to thank all of the CMs for the wonderful job that they do. This DVC family really appreciates all of you.

Thank you again,
The Varns

tzvdmd
01-16-2005, 04:18 PM
I cant speak for everyone but I have never complained about ANYTHING and I would bet I tip better than you and for that I am offended.

wdwzues
01-16-2005, 04:24 PM
I cant speak for everyone but I have never complained about ANYTHING and I would bet I tip better than you and for that I am offended.
__________________
Rick

Right there Rick you prove how you are one of the Naughty members, maybe not a bad naughty but still the same you are one that will demand compensation in it's many forms

Doctor P
01-16-2005, 04:40 PM
While I respect the OP's advice and opinion (and there is some good advice there), perhaps it is also CM's like this who are responsible for DVC'ers feeling like they are being treated as second class citizens. The broad brushes with which the post was made are terribly offensive

"These are the people who either bought into DVC at the very beginning when only people of culture and class could buy in, or they are the ones that just are good wholesome middle class families that want to spend quality time together and enjoy WDW (a lot of you might thing you fall into this category but just wait your probably donít). The naughty members are ever increasing as Disney makes the mortgage terms easier to meet and makes loans easier to qualify for." WOW...I don't think I have read too many things that were more judgemental or predjudiced in my life. Unfortunately, for me, the good intents and good advice of the OP get hard to swallow when you consider the source is the same one as the one who has made this incredible judgment.

wdwzues
01-16-2005, 04:47 PM
WOW...I don't think I have read too many things that were more judgemental or predjudiced in my life. Unfortunately, for me, the good intents and good advice of the OP get hard to swallow when you consider the source is the same one as the one who has made this incredible judgment.

Good post and good point. I am not trying to be judgemental, I am trying to be brutally honest to get a point across. Cast Members do not like to work at DVC resorts (is that generalization, yes but is it the majority, yes). There are a number of things that DVC members to that put off Cast Members and create a horrible enviroment for other DVC Members to exist in. Do we intentionally treat you as 2nd Class, no. Is it a result of the behavior that other Members set, yes.

bongo59
01-16-2005, 04:48 PM
that is why i posted immediately thank you I THINK?????????? i think this person point of view could have been written in a much less offensive fashion but i was left feeling that deeper point here was to be quite prejudiced and judgemental to make the point firmly entrenched..........I think there are bad apples in the barrell but there just can not be 90K of us.............I can only account for the behavior of me and my family........i know how i was brought up and how i brought up my kids..........but i also am well aware of how society and it values have changed in the last 30 yrs..............the world now feels as they are the victim and the world's axis revolves around them and their beloved...........but there are better ways of making your points in a post than the way this one was written..............

DrTomorrow
01-16-2005, 04:48 PM
Hmmmm...... Sounds like someone should look for a career that doesn't involve dealing with the public.

Seriously, this is an unfortunate example of some basic good advice ("Respect Others", "Be Nice") wrapped in some elitism and whining by someone throwing themselves a pity party.

Good members are only those who have "culture and class" or are "middle class"? CMs avoid helping a guest who may have a difficult problem to resolve, or are vocal when it isn't resolved? DVC members - and only DVC members - caused the Boardwalk to lose a diamond, simply by their lobby behaviour? If these comments weren't so offensive, they'd be laughable. And I can assure the OP that no one spends the amount of money that DVC ownership entails - both the initial cost and the annual fees - just so that they can have a miserable time.

Are there unpleasant DVC guests? Yes. Are there unpleasant guests at non-DVC resorts? Also yes. Perhaps because the typical DVC owner - who has invested thousands (tens of thousands?) of dollars - is more informed than a typical guest (and many CMs ;)), the potential for friction is greater. But claiming to speak for all CMs in blaming DVC owners en masse while hiding behind an intent to "inform" seems pretty petty.

IMHO - YMMV

dallastxcpa
01-16-2005, 04:52 PM
I think your general assumption that this is just DVC memebers is incorrect. I have lived in the South for the majority of my life, although I have lived all over the world. Manners have deteriorated significantly over the last 10 - 15 years. It amazes me how many men do not hold the doors open for a woman, let the woman enter the elevator first, etc; this also applies to men and women who do not give priority to the elder/pregnant women. I have also seen this here in many threads on the DIS. One example was a thread I participated in about a month ago were several people thought it was okay to only tip the valet upon picking the car up. My comment was that I thought this was inappropriate as the valet had to work on both occasions.

Chuck S
01-16-2005, 04:55 PM
Hmmm WDWzues, you have an awfully low post count, in fact the rant you posted was your first post...it seems odd you wouldn't want to have joined the private CM boards, or browsed around and responded to threads about the resort you are assigned to now. Could it be we have a troll?

In all my trips to OKW since 1992, I have gotten to know many of the cast members there. They truly are our Disney Family. I have seen only one "guest meltdown" at the front desk, and I must say, it was disgusting. But for the OP to paint everyone with such a broad brush is ridiculous, of course, I'm exempt from the tirade, since I purchased in 1992 when "...only people of culture and class could buy in..." LOL

It seems odd that CMs stay at OKW for years, many have been there since the resort opened. If the conditions were so unbearable, wouldn't they have moved on by now?

bongo59
01-16-2005, 04:57 PM
i think that is based upon custom and etiquette not the dissolution of manners..............

NMW
01-16-2005, 04:59 PM
I'm so sorry you have had such terrible experiences with DVC members. Before I had children (8 years ago) I worked in customer service for a large telphone company. I got yelled at everyday by people demanding charges be taken off their bill for calls they either made or accepted (collect). They would lie and claim they called earlier about a problem even when I could tell they hadn't because of our security systems. They would demand to speak to supervisors (even though I was one, they always wanted someone "higher") and threaten to write to complain to the president of the company. I could tell what kind of customer they were just by reading the notes other reps left on their account. So, I can relate a little, but a least I didn't have to look at the person when they were yelling at me.
We are new to DVC. We bought a BWV resale this year. We didn't need Disney's easy loan terms. We have stayed at the BC, the POLY and BWI as hotel guests. We have always tipped and have never demanded anything. We actually never even request anything except N/S. I am sure that will not change now that we are DVC members. I have never seen any yelling at the BWI. However, I did several years ago, see a couple SCREAMING at a cast member at the Beach Club. They kept saying they were DVC. This was before my husband and I even knew what DVC was and my son looked at us and said "What is DVC and why are they so mean"? It seemed like they were even blaming the cast member for the snow at LaGuardia airport that made them late. :rolleyes:
I'm sure there are lots of great DVC families out there. We are good friends with two of them. I'm just sorry you had such a lousy experience at a DVC resort. I hope you are happier at the resort you are at now. BTW, who brings their clothes in garbage bags? I have not seen that since I was in college! :earboy2:

Horace Horsecollar
01-16-2005, 05:00 PM
Frankly it doesnít matter which one I was at because as far as I am concerned there are two kinds of members, the good and the naughty. The good members are few and far between.
To wdwzues: Please allow me to give you some friendly advice. Insulting the majority of DVC members is not a good way to make your points. My reaction after reading your note was, "I'm glad this person is no longer working at a DVC resort."

Yes, I sure there are some obnoxious DVC members. And, believe of not, there are also plenty of obnoxious, boorish, selfish, and downright mean people in the world who are not DVC members. Fortunately, most people -- yes, even most DVC members -- are courteous and pleasant. If your attitude is that "good members are few and far between," perhaps you should not be in the hospitality industry.

If you displayed the same attitude toward guests that you display in your posting, you might be the reason for some of the negative interactions that you had with guests.

Doctor P
01-16-2005, 05:00 PM
I agree dallastxcpa. There really has been a decrease in civility and sometimes it is really amazing to watch or experience. CM's need respect and should be treated with respect, just like any human being. Appreciating service employees who rely on tips is also sound and oft disregarded advice. Good reminder. Trying to respect those who try to be helpful even if you can't get everything your way is also good advice. However, it should not be forgotten that it takes two to tango in many of these instances. Unfortunately, rude CM's are also becoming more and more common it seems (or perhaps it has been bad luck), without provocation in many cases. We ALL just need to try to be more civil--everyday, and not just on vacation or at WDW.

SimbaNoodle
01-16-2005, 05:17 PM
I guess I fall into the new naughty class of DVC Member since I purchased in 2001. I didn't buy so that I could come to Orlando and make CM's lives miserable. I bought DVC so I could take my wife and kids to Disney and have larger rooms and unhotel like accomadations. I have never thrown a fit. I do not request views. Give me a non-smoking room and I am happy.

wdwzues, :badpc: , maybe Disney should transfer you to a position where you deal with none of the public. You don't sound like someone who likes people that much!

kaw1106
01-16-2005, 05:22 PM
Wow, quite a bit of hostility out there! Hate is a very strong word!

We are DVC members and have stayed at quite a few DVC resorts in the past. I have never encountered a rude CM, most of them have been over the top kind to myself and my family. Also, I have never met a rude DVCer, most of them are very friendly and kind. However, I don't work as a CM, so am I not meeting new DVCers every day.

That being said, I have to say I am rather offended by the the posters generalization of DVCers. I am disappointed to find out there is a list out there of rude DVCers, how sad :(

I do hope you feel better that you have vented, and am sorry that DVCers have made you so bitter. Humans make mistakes, people have bad day, CM's and DVCers both!!! It sounds like you might be having one today :)

Sincerely,
Kathleen

Tipper, DVCer, Middle Class, and overall kind person (my family is pretty nice too!!!)

Muushka
01-16-2005, 05:29 PM
Interesting post... One question though:

What does a DVC member do when they encounter a 'naughty' CM?

Dean
01-16-2005, 05:38 PM
First, it seems obvious the OP has chosen a new registration for the purpose of this negative post and I understand why.

I think a lot of the OP is justified but let me point out a few items. Remember I'm pointing out problems or issues contrary and not defending rude or inappropriate behavior. There are a lot of positives I could post but it seems the thread calls for the honest and negative issues. DVC and the resorts put CM in the predicament sometimes. Most good and successful timeshares work out a reasonable way to give members most of their requests most of the time. DVC and the CM directly involved, have set up a system that currently is just as likely to hit NONE of the requests as any of them. Suggesting one should just sit back and take it seems inappropriate. And from reading these boards and even what I get from the OP, it appears little effort is put forth by DVC and the CM involved to correct this issue or even to perform appropriately within the current request system. And while I understand that requests are not guaranteed, putting someone who has problems with cig smoke, as an example, in a room that smells of smoke is simply unacceptable as would paying a $25 fee in that type of situation. Or having a member in front of you who ask if a room is smoking/NS or HC or not and misleading them while sending them off to that room knowing full well what's happening, is also unacceptable.

There is no excuse for rude behavior but there is also no excuse for a CM lying, misleading or even "punishing" a member just because they don't like their job as you seem to suggest happens. As for tipping, you aggregate several items. The standard etiquette in tipping is to tip when the car is delivered and when the bags are delivered to their destination, you seem to suggest that you and other CM expect otherwise. Disney considers housekeeping to be a non tipped position. I'd expect more if I bought a Mercedes than a Kia.

While I'm sure there's a large dose of reality in the OP, it's as much a reflection on the CM's as the member's.

niks81
01-16-2005, 05:41 PM
I think this post is really interesting actually. I'm actually *not* really offended, believe it or not. It sounds to me that obviously this poster definitely needed out of the resort he was at, and it's probably better for him and for DVC members that he is no longer working there. However, I have to say this for my own good....there are many complaints on this DVC board in my opinion about the resort service or experiences. People are extremely picky, and mind you I can put myself in this own category because we all have paid several thousand dollars to be members :) But correct me if I'm wrong here....wasn't there a member on here that placed a Cheerio under the bed at VWL and waited to see if it would be picked up by room service on their specified day?? LOL I mean come on you guys, that's the kind of crap this poster is talking about I'm sure!! :laughing:

However, I must add that I have not exactly encountered the friendliest CM's either and so that's why I think the tone of the original post is a little out of line. I disagree that *most* members are the bad ones....but I could see where several of us could be pain in the rears if things don't go a certain way. Seems to me that OKW members complain the least, but JMO. BTW, I own at BCV and VWL. :earboy2:

bongo59
01-16-2005, 05:46 PM
i agree with you ...........some of the things posted in here do seem petty and i guess that is what is upsetting the CM's............but there is still a better way to get that message across..........and the fact that the CM did it this way i am in complete agreement that they needed to go somewhere else..............

Divamomto3
01-16-2005, 05:46 PM
I have to admit that before I found the DIS, I had no idea room views could be requested, nor would I actually ever think to request them. Now, I do feel like I want to get the "best" room, when in reality, I'm on vacation and it's the "best" no matter what! HOWEVER...I'm never ever rude to a CM. I never demand anything, never use the DVC name in vain, and I think the majority of us are like that.

I hope the OP is enjoying their new job. And I haven't been called naughty since I was 5!

AMcaptured
01-16-2005, 05:49 PM
I was told by a lifeguard at SAB that no one can stand DVC members either. He said that SAB used to have a much higher class of guests and he thought DVC going in at the YAB club brought in the "riff-raff". He told me, "anyone can own DVC and except for you guys, most members are lowlifes"...

Perhaps this is an attitude that is being generated amongst cast members, I do not know but I must admit, I have heard this before. It is unfortunate in my opinion if other members have caused this opinion of us to become a belief between cast members.


Heidi

Simba's Mom
01-16-2005, 05:49 PM
This is not meant to offend just inform and educate please take this with a grain of salt!
These are the people who either bought into DVC at the very beginning when only people of culture and class could buy in, or they are the ones that just are good wholesome middle class families that want to spend quality time together and enjoy WDW (a lot of you might thing you fall into this category but just wait your probably donít). The naughty members are ever increasing as Disney makes the mortgage terms easier to meet and makes loans easier to qualify for.

When this comment was made, that DVC in the beginning only allowed "people of culture and class buy in", and as a member only since 2002, when "Disney made mortgage terms easier to meet and make loans easier to qualify"-it sounded to me like I was being categorized as classless, and I stopped reading. That is, assuming I can read! I strongly resent this generalization.
Hey, Jeff Foxworthy, I might have a new one-"If you're a new member of Disney Vacation Club, you might be a redneck." I hope not all front desk CMs prejudge us.

Daydreamin
01-16-2005, 05:50 PM
I hope we fall in the "good DVC member" classification, but maybe not?!?!

We always try to treat CM's with kindness, courtesy and respect when on vacation at WDW-DVC (or otherwise) since that's how we want to be treated. We acknowledge good service by tipping well, over tip when service is outstanding. We tend to never take away a tip as we know that the pay isn't good, but there have been instances when the service provided was well below par...in a few of these cases, we've taken note of the person and avoided them if at all possible if we returned to the establishment. We've written thank you notes and submitted names of those providing excellent service. When we find problems with our rooms, we ask for help in solving the problems within a reasonable timeframe (broken toilet, leaky sink). We've always been treated well by WDW employees, though some CM's were so new that they really didn't know what they were doing without asking a lot of repeat questions.

We know that everything won't turn out right every visit so sometimes we live with issues that I know cause others to go off. We only joined DVC in 2000 but we've enjoyed EVERY DVC vacation we've taken though not all have been perfect. Our family motto when something goes wrong...."Who cares - life is good, we're on vacation!!" :cool1:

We've definitely seen some of those "classy" or "bad/naughty" DVC members you described. The winners for me was the DVC family whose young child pooped floaters in the main BWV pool forcing EVERYONE to have to get out the pool on a beautiful warm day and leaving the lifeguards/CMs to clean up their child's mess. But no it didn't end there, they moved over to the quiet pool by the community hall and proceded to yell at the Community Hall CM's because there weren't enough chairs for their large group around the pool. WOW...now that's class! :earseek:

My husband's has a problem with those rude DVC members that think that they are more important than everyone else and feel compelled to conduct business on their cells phones at the pool when others are trying to relax. He's around ringing phones all day long and it drives him insane when he has to listen to their phones and conversations. He especially liked the man that abused one of the wait staff that politely asked him to sign for the drink that they brought him while he was on his cell phone conducting business.

Our teenage daughter votes for the mom that brought a nanny with her to watch her children while they were at the pool then proceded to yell at the nanny & the lifeguards for not controlling her children while she proceded to get blitzed on pool drinks.

Sorry you felt compelled to leave the DVC resorts, but trust that we understand why you would feel this way.

bongo59
01-16-2005, 05:53 PM
well i was one those early DVC buyers and the post has me steaming the more i read here..............i guess i should be happy because the author's implication was favorable to me, but i cant..........i think the intent and tone were deplorable...........and even if DVC standards have fallen, which i dont believe either...........what happened to the customer is king????

N&B'smom
01-16-2005, 05:58 PM
I'm sure there are quite a few people that act in a way that is disrespectful towards the CM's. I've never been one of them, but have witnessed it. Whether those people were DVC members is beyond me. I'm sure that regular old vacationers as well as DVC members can be rude.

The one thing I'm curious about is why when you mentioned 'jerks' they were from New York, New Jersey and Pennsylvania. Why were those states singled out? I'm from NJ and take offense to that. My family is the most laid back while on vacation, nothing bothers us and we complain about nothing. So, to single out like that, I felt offended, that was a generalization.

I think everything else that was said was fine and hopefully will be helpful to some DVC members. (I'm not one yet, waiting for ROFR)

Shelby

niks81
01-16-2005, 05:59 PM
well i was one those early buyer and the post has me steaming..............i guess i should be happy because the writer implacation was favorable to me but i cant..........i think the intent and tone were deplorable...........and even if DVC standards have fallen...........what happened to the customer is king????

This is exactly what the poster is referring to. I'm not saying this is how you feel because I think you used a generalization...the customer is always right type of thing. But I can see where many members would have this front--like "I paid x number of dollars and I want this view, or this room, or I have these expectations and if they aren't met I'm going over your head." DVC members aren't just vacationers, they invested money in an ownership and depending on the person that can impact how easy or difficult they may be to deal with.

I agree, the intent and tone were deplorable, but like I said, i can see where it would be difficult to work at a DVC resort. Daydreamin pointed out some interesting situations to reflect on that.

ClarabelleCow
01-16-2005, 06:01 PM
hey daydreamin - were we on the same trip!!!

In this land of everything should be said the most politically corect way! I can't believe no one else has scene what the original Op or Daydreamin was referring to.

It amazes me what goes on, the family that bothered me was the ones that thought it was alright to cannonball the quiet pool at VWL for hours, while they just ate and drank the entire time. No matter how many times you told them to stop, the kids kept doing it and the parents couldn't have cared less. Unfortunately, no CM's or lifeguards around to watch. We left and went over to the big pool, advised what was going on, but not sure if anything came of it!

bongo59
01-16-2005, 06:03 PM
I'm sure there are quite a few people that act in a way that is disrespectful towards the CM's. I've never been one of them, but have witnessed it. Whether those people were DVC members is beyond me. I'm sure that regular old vacationers as well as DVC members can be rude.

The one thing I'm curious about is why when you mentioned 'jerks' they were from New York, New Jersey and Pennsylvania. Why were those states singled out? I'm from NJ and take offense to that. My family is the most laid back while on vacation, nothing bothers us and we complain about nothing. So, to single out like that, I felt offended, that was a generalization.

I think everything else that was said was fine and hopefully will be helpful to some DVC members. (I'm not one yet, waiting for ROFR)

Shelby
i have info that says the majority of DVC owners are from the NE corridor so i think the author also knows it as well..............

MarkRG
01-16-2005, 06:03 PM
I'm not offended by this, nor surprised. At least I now know the other side of the coin.

I've stayed at VWL exactly once, and probably won't again. I have known since then that the CM's resent the existance of a DVC property there. I had a very minor problem I needed help with. I had brought a device to unload pictures from my digital camera, but it required a video input on the tv. Surprise, the tv in the studio we were in doesn't have those. So I went back up to front desk to see if there was anything to do about it. I was all but told off. No help whatsoever. And there were other minor interactions that I won't bother going into detail that all summed up to the fact that there was a certain dislike towards the villas from the WL cm's.

I'm sorry there are so many people that are owners who treat the cm's so bad. Guess the guests feel they are entitled to because they own there. I personally feel no entitlement beyond a nice place to stay and that's about it. Any thing else I reward properly, and will continue to.

bongo59
01-16-2005, 06:05 PM
This is exactly what the poster is referring to. I'm not saying this is how you feel because I think you used a generalization...the customer is always right type of thing. But I can see where many members would have this front--like "I paid x number of dollars and I want this view, or this room, or I have these expectations and if they aren't met I'm going over your head." DVC members aren't just vacationers, they invested money in an ownership and depending on the person that can impact how easy or difficult they may be to deal with.

I agree, the intent and tone were deplorable, but like I said, i can see where it would be difficult to work at a DVC resort. Daydreamin pointed out some interesting situations to reflect on that.Maybe i am lost.........cause i dont see the analogy your trying to draw..........i know in my business if i treated most of my customers badly i could not afford to buy DVC ..........much less go on vacation. I think the guy had some points...........but my issue was with the delivery of the message.............

niks81
01-16-2005, 06:07 PM
Maybe i am lost.........cause i dont see the analogy your trying to draw..........i know in my business if i treated most of my customers badly i could afford to buy DVC ..........much less go on vacation. I think the guy had a point...........but my issue was with the delivery of the message.............

I was just drawing on your "what happened to the customer being king?" comment. I don't think that's how you personally feel, just putting that into perspective because I personally feel that several members may act that way, as example by other posters show.

DeeCee735
01-16-2005, 06:07 PM
As Dallastxcpa pointed out:

<Are there unpleasant DVC guests? Yes. Are there unpleasant guests at non-DVC resorts? Also yes.>

I'd like to add:

Are there unpleasant CM's? Obviously!

jdkdorn
01-16-2005, 06:09 PM
I find in interesting that all of the people are asuming that just because you are at a DVC resort you are a DVC Member. One comment was that a lifeguard said the DVC members were mostly lowlifes, unless he was handing out towels at SAB he would not know the difference between a DVC & a Y & B guest. 5% (I think) of the DVC rooms are also reserved for regular rental as Developer points so those staying in rooms near you could also be paying guests. I am one of the lowlifes that purchased later, 2003, but I have never complained about what room I received and even though I had to wait until 5 pm last October for a room we were patient and did not bother the desk between 1 & 4 while we waited. After 4:30 I started to ask what the delay was, I thought that was a reasonable expectation. This post seems to be a person that does not need to be in the public eye. I work daily with clients and I deal with the bad and the good. That's what we call customer service if you can't do get out.

Don't label a person DVC (or classless) unless you really know what you are dealing with. Someday you may be the target of the same disparaging opinions, with or without cause.

Judy

Muushka
01-16-2005, 06:10 PM
i have info that says the majority of DVC owners are from the NE corridor so i think the author also knows it as well..............

Double ouch....

Chuck S
01-16-2005, 06:15 PM
Originally Posted by bongo59
i have info that says the majority of DVC owners are from the NE corridor so i think the author also knows it as well..............
Double ouch....

Muuska, I think what bongo was trying to say (bongo, correct me if I am wrong) was that the OP realized that the majority of DVC members are from the NE corridor and purposefully targeted them to get a "rise " out of them. In otherwords, the OP was being purposefully inflammatory.

WDWLVR
01-16-2005, 06:16 PM
While I don't disagree with some of the OP's points I do disagree with lumping all DVC'ers into one group. Would he appreciate me saying all CM's are bad? No I don't think so.

As for earlier members of DVC having more class - I find that part very funny. You see when we went down to Member Homecoming we were on a tour with one older gentlemen. He went on and on about he had owned DVC since the beginning, that there was only one true DVC resort (OKW), and that he was sick and tired of all these new people coming in. He hounded the poor DVC rep for the entire tour on how he should still be getting his free tickets. Yeah he had a lot of class - NOT! Now he is just one person from that early group that I had contact with - I wouldn't lump all the other early buyers in it so why should the OP lump everyone who bought after a certain date into the same type.

Are there DVC'ers who are idiots and can't figure out anything about DVC and instead of doing research just post stupid question after stupid question? Sure

Are there DVC'ers who yell at and belittle cast members especially about things they can't control? Sure

Are there DVC'ers who are kind, considerate, resonable and tip well? You bet.

All those same things could be said of non DVC'ers staying everywhere from the Grand Floridian to Pop Century.

There are rude people in this world. There are stupid people in this world.
SOME of them are DVC'ers. SOME of them are cast members. SOME of them are just ordinary people.

I prefer to treat each person as an individual and not lump them all together.

threegoofys
01-16-2005, 06:18 PM
Ok, let's settle this, give us the list of the names of "nasty" Dvc members and we'll go take care of it! Seriously!! I don't think that Dvc members are more a pain in the butt than the non. The Cm's at Hilton Head told us they prefer the dvc members vs. the nondvc members because we are more fun to be around and treat them like family, they said the nondvc members treat them like towel boys. I think society as a whole has gotten to be more concerned about themselves and not about the other person. If we would all treat others like we want to be treated, doubt there would be as many problems in the world. In the end, the ones who act like spoiled brats only hurt themselves because they are ruining their own vacation.

athenna
01-16-2005, 06:22 PM
Wow, talk about ignorant...Assuming all DVC'rs are like this???? I haven't even gone my 1st DVC trip, and I can assure you, I was not raised to be rude, nor were most of us I can safely assume. I have been in customer service my whole working life, and it can get rough. But I have never generalized, nor have I mage disparaging remarks about people's class. Gee, I'm from Boston, should In be thrown into that New York, New Jersey, Penn group, even though you don't know me?????? I'm sure the people from the aforementioned states really appreciate this persons attitude.
I am sure there have been rude DVC'rs, it's human nature that some people are just going to be that way, and that's unfortunate for them, they're missing the point. But for the rest of us, we just want to have a good time on vacation!! I have never complained, never made demands, and I just spent a lot of money to join DVC and am happy about it!
I'm glad this person no longer works there, wouldn't want this person's rotten attitude around me.
I haven't been called bad/naughty in many years.

jekjones1558
01-16-2005, 06:24 PM
While I am highly offended by the OP's implication that good manners are related to income (it certainly diminishes the OPs credibility, in my book), this thread will certainly make me even more likely to say "Thanks!" and write notes to management about good CMs. I guess that we have been lucky because we have had MANY occasions to send letters of praise about CMs and have almost never encountered CMs who seem as unhappy as the OP. We have made friends with a warm and kind mousekeeper and a very helpful manager at BWV after receiving great service. We also instruct our guests about the necessity of tipping, especially those young ones who are new to traveling independently.
So here's to the wonderful CMs we always seem to meet, and here's a note to self to show appreciation at every possible occasion.

athenna
01-16-2005, 06:27 PM
Absolutly! Well said Jekjones. I have never, not once encountered an irate CM (haven't been on my 1st DVC trip yet) and I have always appreciated their kindness. I will make sure to always thank them as much as I can.

Cinderpals
01-16-2005, 06:29 PM
I hope that the CMs also keep a list of the kind, considerate, perfect DVC owners! I know myself too well, that I would never make such a list, but I like to think that maybe my son or daughter may make it onto such a list when it's passed onto them. God forbid any of us end up on the 'naughty' DVC list! I seem to attract minor 'foul ups' even without being on such a list. I've learned to choose my battles. I won't always be confrontational, but I won't allow myself or family to be in an unhappy situation especially for a 1 week! Took too much trouble getting my DH to buy into this whole deal. You know what I mean!

Oh! I do tip well! :cheer2: :Pinkbounc :cool1:

DisneyPhD
01-16-2005, 06:29 PM
Ok I would hate to think that I get worse service because I am DVC and therefore Cast Members are biasted against me. I don't think I deserve better service then any other person, but my experince being a WDW guest and non DVC member for 6 years before buying is WDW resorst give good services. When we stayed at YC in 2001 non DVC and we were upgraded to a water view for free and was allowed a late check out (that we asked very nicely for since it was 50 degrees the whole time we were there and the last day it finally hit over 60 and we wanted to swim for 45 min before we had to leave to go back to frezzing Michigan) I would hope that I wouldn't be denied the same serivces just and be tread worse then cash WDW guests. I understand no free upgrade, I understand fee for chaning room, I am preparied for it and I check my room over througly before I tip the cast member so IF a change is required (mostly smokey room) we can do so right away. I know about less mousekeeping serivces. I knew when I bought, I am preparid and have never found any of this to be a problem.

I must admit my hubby hates to tip someone when he can do it himself, so he would rather park the car then do Valet, and does. But when it comes to bell services they don't offer an alternitive. More then once we were moving rooms in the resort and wanted to use a cart, to move it ourselves. No go. Ok, we moved it oursevles, many trips. I wonder if we were a non dvc member if we would of been offered help. (we weren't even offered bell services.)

I am sorry you had some bad experinces with DVC members at your resort. I think most of the members here are very nice people who conduct themselves that way. I know I never yell at anyone, that just isn't who I am. However I do strongly belive if there is a problem you do have to allert managment to it, or they don't know to change it. However yelling or belittling insn't nessasry.

I know I have 40 years of DVC vacations ahead of me. I know I am not going to get the best room every time. I must admit it is more important to me when I take friends, I know I have been many times, but they haven't and really want it to be specail for them. You know how it is, when you take friends to your favorite restrant, you just love the place, but the one time you take them you have the worset serive? I would hate that to happen at DVC.


So to sum up my long windded post, I don't expect to be treated better, but don't think we should be second class either. (Like we got your money, deal with it, disney magic is for "paying guests".)

SimplyMagical
01-16-2005, 06:31 PM
You need to get another job or attend some customer service training!! People who have invested in DVC have invested a good deal of money, regardless of your statement "easy mortgage terms"!!!!! And your comment about NY, NJ or Penn. residents was totally unjustified!! I am from NY (upstate), and not pleased with your comments!! Maybe if you were paying the dues and payments most DVC members are paying you would be talking a little differently. Just this a.m., I read a post from a DVC member who booked at VWL eleven months out and requested non-smoking. She shows up and you tell her she is getting a "smoking optional" room - what is that about! Don't you get it that some people may be allergic to smoke! The cast member then proceeds to give the woman a hard time - tell me honestly, would you be pleased when you specifically asked for something else eleven months prior to be given the complete opposite!!! Then a cast member somehow finds the woman a non-smoking room after she contacts member services - WHERE DID THE ROOM COME FROM THAT YOU DIDN'T HAVE TWENTY MINUTES EARLIER!!!!!!! My family always tips above and beyond and treats cast members with respect.......YOU NEED TO FIND YOURSELF ANOTHER JOB - DVC MEMBERS DON'T NEED SOMEONE LIKE YOU WAITING ON THEM - THEY ARE JUST TOO GOOD!!!!

dbond
01-16-2005, 06:34 PM
Interesting thread, it make me wonder. Does the attitude of the OP towards DVC members transcend to all CM's at all DVC resorts, or is his/her impression indicative of what he/she experienced at the particular location in which he/she was employed which as he/she said was a 1/2 hotel/1/2 villas. With that said, has anyone considered that maybe the attitude amongst the CM's towards DVC'ers at that particular resort, might be a result of a trickle down attitude from the management at that particular resort? And, maybe the DVC'ers at that resort truly have had something to complain about on occasion, and maybe taken things a bit too far which may or may not have resulted in "diamonds" being lost. That being said, who is really at fault, the paying guest or the management? Something to ponder I think?

crisi
01-16-2005, 06:34 PM
I suspect that the MAJORITY of DVCers are neither "naughty" or "nice" - quietly checking into the rooms they've been given, perhaps pointing out that they HAD requested non-smoking and this was a smoking room, but accepting "I'm sorry, we don't have a non-smoking room available." Complaining about things like dirty linens and bathrooms. These people don't impact CMs too much one way or another and don't stick in anyone's mind.

Then there are the "nice" ones, few and far between they go out of their way to make the CMs day. Its generally difficult to do this, and I'd guess front desk CMs see the least of it - housekeeping probably gets the most in the form of "I did run the dishwasher, and you are welcome to take the left over food" at checkout.

There are naughty ones however, we know that - and one naughty member stands out and ten unbotrusive ones can't make up the difference. People yelling at BW desk staff to get a BW view room they didn't book. People making up complaints to get comped tickets or dinner. People calling the front desk about a baby crying at 7am next door (babies cry, get over it) and demanding resolution ("ma'am, how about we stop in that room and drug that child for you?" ) People demanding early check in - or who don't vacate the room until 2:00 and yell at the management when the management tries to get them out. People who feel "ownership" comes with a huge scoop of entitlement. And, finally, people who want trees chopped down because they are spoiling their view.

DeeCee735
01-16-2005, 06:34 PM
Boy my response to this post didn't come out! So here it is in full

As Drtomorrow pointed out:

<Are there unpleasant DVC guests? Yes. Are there unpleasant guests at non-DVC resorts? Also yes.>

I'd like to add:

Are there unpleasant CM's? Obviously!

DeeCee735
01-16-2005, 06:35 PM
Boy my response to this post didn't come out! So here it is in full

As Drtomorrow pointed out:

Are there unpleasant DVC guests? Yes. Are there unpleasant guests at non-DVC resorts? Also yes.

I'd like to add:

Are there unpleasant CM's? Obviously!

timC
01-16-2005, 06:37 PM
Interesting perspectives/comments.

Although I don't agree with some of your characterizations of DVC members, I would generally expect DVC guest psychographics to be different than non-DVC guests. Greater income levels, greater experience with the process and level of confidence at check-in, higher level of WDW fanaticism than typical guests, and greater expectations given our financial investment are dimensions that would drive different behaviors. This is not an excuse for rude or inconsiderate behavior. However, CMs have to acknowledge that DVC members are more wdw-savvy and likely more discerning of good or bad customer service.

The rest of this business, bad tippers, demanding guests, rude cmís, and cm mistakesÖ this can be found everywhereÖ not just at DVC resorts.

luvindisneyworld
01-16-2005, 06:43 PM
The OP must have been the Manager that I encountered at ASMusic.Maybe that is where he is at now.This guy hated the world. :rolleyes:

Chuck S
01-16-2005, 06:44 PM
So...no one else has noticed that the OP was "new", posted 3 inflammatory posts and has "fled"? I still say (s)he is a troll, and possibly not a CM at all.

luvindisneyworld
01-16-2005, 06:46 PM
So...no one else has noticed that the OP was "new", posted 3 inflammatory posts and has "fled"? I still say (s)he is a troll, and possibly not a CM at all.
That is what I am beginning to think.
Maybe he tried to purchase into DVC and was turned down :earseek:

goldilocks_63
01-16-2005, 06:53 PM
Okay, I tip, and do say thank you....

but I do always seem to end up calling Maintenance, and Housekeeping, for 2 or 3 things every trip, the first or second day.

I notice stuff is broken, etc... report it, and say, no emergency, but could you please fix it in the day while we're gone. I do this to save the next person from having problems, but no I wonder if that's putting me on the pain in the you-know-what list....

I am really just trying to help. Opinions.

And I always stuff the dishwasher and start it before we leave, and then call Housekeeping to say they can start cleaning. (Especially, if we check out early, so they can get it ready early for the next guest, and hopefully, they won't have to wait til 4 p.m.)

Muushka
01-16-2005, 07:00 PM
[/i]


Muuska, I think what bongo was trying to say (bongo, correct me if I am wrong) was that the OP realized that the majority of DVC members are from the NE corridor and purposefully targeted them to get a "rise " out of them. In otherwords, the OP was being purposefully inflammatory.

That makes sense. Phewwww. I thought we were getting bashed from fellow DVCers too!

Doctor P
01-16-2005, 07:01 PM
I agree with Chuck S. Wonder if we have a troll here. Perhaps not, but it is possible.

Sammie
01-16-2005, 07:05 PM
WOW...I don't think I have read too many things that were more judgemental or predjudiced in my life. Unfortunately, for me, the good intents and good advice of the OP get hard to swallow when you consider the source is the same one as the one who has made this incredible judgment.

Good post and good point. I am not trying to be judgemental, I am trying to be brutally honest to get a point across. Cast Members do not like to work at DVC resorts (is that generalization, yes but is it the majority, yes). There are a number of things that DVC members to that put off Cast Members and create a horrible enviroment for other DVC Members to exist in. Do we intentionally treat you as 2nd Class, no. Is it a result of the behavior that other Members set, yes.

A good cast member would treat each quest with the highest regard, especially until that guest gave them a very good reason to be treated differently There are are bad apples in every barrel and that includes CM's and DVC members.

To make a blanket statement to state: Why CM's hate DVC members states that you lump everyone in the same category. I can't imagine you would want to be treated that way.

I would never treat a CM badly, just because at some point in my many visits another CM treated me badly. That would be rude and very petty.

Personally with this attitude I am glad you have moved on, it seems it was time to do so. I just wish I knew where you had moved to, I might want to avoid that area too. :)

I am sure you do encounter these DVC members you describe, however coming to this forum to vent is preaching to the choir. We discuss these rude guests all the time on this forum. For example read the thread about saving chairs at the pools.

amandaC
01-16-2005, 07:10 PM
As a CM with obviously a different outlook on DVC members I say Welcome Home you guys ROCK!

Thank you LibertyBelle! It is cast members like you that made me love WDW so much that I joined DVC!

DisneyPhD
01-16-2005, 07:15 PM
LibertyBelle I just want to say thank you and that you are the kind of CM that I am used to dealing with, the wonderful kind that makes me want to buy into DVC and go back again and again over the next 40 years. :grouphug:

While I liked the admenities at BCV (theming, pool, overall resort) the best, I did notice that the CM at OKW were the nicest and best. When a person likes their job and where they work is shows. I must admite I am spoiled by better then average CM at WDW resorts and I do expect the same wonderful treatment every trip. This is one reason I love WDW and DVC.

Thanks for reminding us just how wonderful DVC/WDW CM are! Keep up the great work.

Tigger031266
01-16-2005, 07:15 PM
Great to have people of different perspectves. I have to agree that the OP is not fit for customer service. Try computer work....

bongo59
01-16-2005, 07:26 PM
That makes sense. Phewwww. I thought we were getting bashed from fellow DVCers too!
i would never bash a fellow for no reason..................

Orlanr
01-16-2005, 07:27 PM
To all the naughty DVC'er, sit back, relax. You could be home mowing the lawn or AT WORK!!!!! :charac2:

bongo59
01-16-2005, 07:28 PM
[/i]


Muuska, I think what bongo was trying to say (bongo, correct me if I am wrong) was that the OP realized that the majority of DVC members are from the NE corridor and purposefully targeted them to get a "rise " out of them. In otherwords, the OP was being purposefully inflammatory.


CORRECT, i would never do something like this

PamOKW
01-16-2005, 07:29 PM
While there are "good" members and "naughty" members in the view of this CM, the same division pretty much exists throughout the tourist industry. You are going to get demanding guests, rude guests, etc., etc. I think the insinuation of people buying on credit being ruder is probably pretty baseless. I wouldn't be surprised to find some of the wealthiest members are the first to holler and the last to tip. ;)

If you find this line of work so upsetting you might want to consider working somewhere that doesn't deal with the public. The public "in general" is getting ruder and more demanding. Widespread Internet sharing of experiences is creating a larger group of people with unreal expectations and ideas on how to get things "for free". I think you'll soon find similar circumstances throughout the resort industry. DVC members didn't cause you to lose a star -- it's the general atmosphere of WDW that makes it hard to earn stars. The GF is not a DVC but can't attain 5-star status because they also don't want to close off the resort - take a look at the folks lying around the lobby sleeping in the afternoon and you'll see what keeps the 5th start just beyond grasp. ;)

Since you were so kind to share your helpful comments I will share one with you. If you are a Disney employee I would be careful what you share on a public Internet site. However well intentioned you may have thought you were being, you are basically insulting many DVC guest. Things have a way of getting back to Disney in ways you least expect. While you may think these thoughts and share them with your friends and co-workers "off the clock", I'd be careful sharing them in a public forum. My guess is that a CM would know better and that Chuck S and Doctor P are on the money. ;)

bongo59
01-16-2005, 07:34 PM
i have already forwarded this thread to corporate HQ at Disney. I am a disney shareholder and i want them to know about this list and what is being said by their employees.........the more i ruminate over it the more pissed off i am getting

athenna
01-16-2005, 07:39 PM
Notice how we haven't heard from this person since??? Do I detect a fraud in our midst?

Chuck S
01-16-2005, 07:42 PM
i have already forwarded this thread to corporate HQ at Disney. I am a disney shareholder and i want them to know about this list and what is being said by their employees.........the more i ruminate oer it the more pissed off i am getting

I doubt the OP is really a CM, well, except maybe at Universal. :earboy2:

bongo59
01-16-2005, 07:46 PM
well they can get the person identity if they really want it trust me..........i think it should be looked into...........no one should work for this company and do this type of thing............especially the list thing that really gets me and truthfully if that ever came out the stock would get killed on the street given the current litigation stance of shareholders...........they "aint" to happy with eisner right now and all this stuff about ovitz coming out is not what i would call good news for us shareholders

Sammie
01-16-2005, 07:47 PM
i have already forwarded this thread to corporate HQ at Disney. I am a disney shareholder and i want them to know about this list and what is being said by their employees.........the more i ruminate over it the more pissed off i am getting

The only problem with this, as stated you don't know for sure if this person truely is a CM. I find it very hard to believe a current Front Desk manager would post this.

gscott8075
01-16-2005, 07:49 PM
Hmmm, interesting thread.....

A few thoughts from my experiences....

HH and VB were built as DVC resorts. We have been to both several times and enjoy each one immensely. HH in particular has a great cast - including the youth counselors and Blue Crabbe.

The guests at those resorts are primarily DVC members.

OKW is the same way - the cast there is simply wonderful - and generally speaking - the friendliest we have encountered at WDW. That resort was a DVC resort from the ground up.

WL is a different story. We have found the several times we have stayed or pool hopped there that the cast - especially the front desk is a bit stand-offish. The first time we stayed there on points, I noted a distinct change in attitude when I told them we were staying on points.

I wonder if there, as well as BW and CC, where DVC was added on, if there is a sense that the additional rooms have diluted what was there before?

AS many have said, there are good and bad people and DVC membership has their share.

I agree with the preceding posters that this person is a troll. If he is a WDC employee, he is syptomatic of the ailments being suffered throughout the Kingdom.

Maybe its really Eisner in disguide veniting his frustration to all of us? :D :D

bongo59
01-16-2005, 07:50 PM
Me too. sammie........... but much like someone else posted here if something in your room was broken you would call the front desk to get help............i am looking at this post in the same light...........something is wrong and i dont like it and trust me i go to all the shareholder meetings and i get up and ask alot of questions..........i have met all on the disney board and have been quite lucky to get some very valuable emails.............and i have decided to use them tonight. Whether it is truw or not this post goes against everything WDW stands for. It needs to be looked at

Frozenfingers
01-16-2005, 07:52 PM
I cant speak for everyone but I have never complained about ANYTHING and I would bet I tip better than you and for that I am offended.

Right there Rick you prove how you are one of the Naughty members, maybe not a bad naughty but still the same you are one that will demand compensation in it's many forms

I'm sorry guys, I'm just an uncultured couth from the sticks.. and I just don't get what the OP was saying here. So, if you are a DVC person and go with the flow and not complain you are just "naughty", but if you are a DVC person AND you voice a complaint.. you are "bad naughty"?

So... my next question... which one of us 88, 000 "bad and/or bad naughty" DVC'ers is going to forward this link to DVD and ask about the "naughty list"? I haven't been on ANYBODY's list for some time, I would really like to know if I am on it. How many reams do you think it is? Does each DVC resort have "a list"? Poll anyone?

Is it just me, or does anyone else feel REALLY offended that if we speak up about unsatisfactory service we get branded as a poor guest? albeit SOME members, (I tink an extremely small percentage of the DVC population) have gone overboard and been entirely unreasonble in their complaints.., but then, heat makes me irritable too. And I am quite unpredictable if I don't take my medications as scheduled, and am very volitile if my blood sugar drops below a certain level..
(for all you CMs reading this, it is sarcasm, don't add it to my profile please)

For the record tho.. I did call engeneering to get a lint trap for the dryer that was missing once.. I din't want to start a fire. Oh.. I also called housekeeping to replace the spatula that was missing so I could turn my now burned food.. Umm, I do believe I also called for extra pillows once. But let me reflect if I ever actually complained.. was it when Guest services lost over half of our luggage and my SIL and myself spent over a half hour ALONE in BCV storage room looking for it?.. no.. not a big enough issue that time.. How about when BCV guest services allowed 50-60 bucks of food that needed refrigeration sit out all day?.. Hmmmm nope, not then either. How about when the ONE time I used valet services and no less than three people stuck out there hand for a tip? Uh Uh.. But I self park now and lug my own stuff. I prefer to be the judge of when a service warrents a tip, and I don't base it on their salary (or lack of it) either. Maybe I should demand my clients tip me.. I'm "kinda" in a tipable profession.. at least in Europe anyway.

Anyway, I now choose NOT to use valet parking. Low salary or not, I'm not going to tip two or three guys getting two or three pieces of luggage from my trunk, and then stand there with their hands out. Nope, I'll save them the embarassment though and lug my own stuff.. ain't that why they call it luggage? Maybe if enough of us don't use valet parking or guest services to haul stuff, maybe we could lighten our cost of ownership a bit.

THE ONLY TIME I ever made an *** of myself was before I was a DVC member and was staying in a (gasp.. I could hardly afford it) moderate resort. I was fortunate to have a manager that listened to my issues, took the time to educate me on what the package I purchased entailed (and not what I was previously told by Non Disney folks). He even offered to replace the underwear the dryer ruined, but they were older ones and I didn't feel right having Disney buy me new ones although I really would like a pair of Micky Boxers. I told DW not to worry, nobody should be looking at her brassieres anyway.

Mr Desk Manager, I do hope the grass is now greener for you. Quite frankly, the only folk I have seen having a meltdown have been NON DVC members, but then, I don't get out as much as those sophisticated folk from New York, New Jersey, and Pennsylvania.

MarkRG
01-16-2005, 07:57 PM
Hmmm, interesting thread.....

A few thoughts from my experiences....

HH and VB were built as DVC resorts. We have been to both several times and enjoy each one immensely. HH in particular has a great cast - including the youth counselors and Blue Crabbe.

The guests at those resorts are primarily DVC members.

OKW is the same way - the cast there is simply wonderful - and generally speaking - the friendliest we have encountered at WDW. That resort was a DVC resort from the ground up.

WL is a different story. We have found the several times we have stayed or pool hopped there that the cast - especially the front desk is a bit stand-offish. The first time we stayed there on points, I noted a distinct change in attitude when I told them we were staying on points.

I wonder if there, as well as BW and CC, where DVC was added on, if there is a sense that the additional rooms have diluted what was there before?

AS many have said, there are good and bad people and DVC membership has their share.

I agree with the preceding posters that this person is a troll. If he is a WDC employee, he is syptomatic of the ailments being suffered throughout the Kingdom.

Maybe its really Eisner in disguide veniting his frustration to all of us? :D :D

Look at the profile, more like angry young twenty something.

I've now stayed at all the DVC resorts except SSR and HHI. There was a very distinct difference in the interaction level from VWL to the others. As you said very standoffish, and maybe even moreso after I made the one person aware I was in the villas.

At all the other places including BCV where I just was for the first time, the cm's I've interacted with were all warm and helpful to best of their ability.

And the addons were at BC and WL, think you typoed there. BW was built from the beginning as a split resort. And I don't get that feeling there either. Just from my stay at VWL do I really get the feeling they're not happy with DVC being there.

DVC-LEROY
01-16-2005, 07:59 PM
I'm bad if I can afford DVC. I'm bad if I can't. I'm obviously bad if I'm from certain states in the North East. You can pretty much assume that anyone who stays in a DVC room is bad - mostly, generally that is. People are leaving DVC resorts in droves because we are all mean, rotten bad people who hate vacations, hate Disney and hate anyone who can crack a smile. And that's why we bought in and keep going back again and again - to spread our misery...??? :cool1:

Sounds like burnout to me. Consider the many hints for a career change as really important --- a sign.

melkimmom
01-16-2005, 08:03 PM
I am in the process of becoming a DVC Member and was very excited about it. After reading this I just feel sad and afraid. I am from PA and not rich. Does that mean that I am going to be consider mean and nasty. I don't want to be a part of anything that will make my family feel less, it would kill me to see anybody (CM's or anyother) treating my family bad or hating them just beacause we are the wrong color, from a certain place, or DVC members. This sure takes the magical part out of the DVC idea. I have been to Disney 5 times, Disneyland 1 time and been to the Disney Cruise 1 time. All of those occacions where magical for me and my girls. All the CMs that we encounter where just wonderful they made us feel like we were in the happiest place on earth. I believed it and wanted to be a part of it. Not anymore, Not like this. I am sorry about what you have and been going thrugh and hope you can forgive and heal, you will be happier then.

Until next time
Margarita

melkimmom
01-16-2005, 08:05 PM
[QUOTE=DVC-LEROY]I'm bad if I can afford DVC. I'm bad if I can't. I'm obviously bad if I'm from certain states in the North East. You can pretty much assume that anyone who stays in a DVC room is bad - mostly, generally that is. People are leaving DVC resorts in droves because we are all mean, rotten bad people who hate vacations, hate Disney and hate anyone who can crack a smile. And that's why we bought in and keep going back again and again - to spread our misery...??? :cool1:

Very good point!!!! Leroy :flower1:

wanna-b-Tink
01-16-2005, 08:10 PM
First of all, I agree with Chuck S that this is a troll.

Now, being a Southerner, I could be considered a good gal, however, I did wait until 2000 to buy, so I could be naughty. Where does someone like me fit in???


Seriously, we've only stayed at BCV once, and all other DVC visits have been at OKW. We also always stay one night at HHI on our way home. The CMs at OKW are so incredibly nice. I don't really remember much about BCV as it was crowded and we didn't get much of a chance to get to know the CMs there. At HHI, we normally arrive around midnight to check in. It is amazing to me how pleasant the CM that checks us in is. Last time we were there, she told us, "Hmmm, we seem to have a problem with your reservation." I must have given her the deer in the headlights look. She then laughed and said, "You're only staying one night - that must be a mistake. Surely you can stay longer!!" She was just great! Someday we are going to stay there for a long weekend. That is a great resort!

Sammie
01-16-2005, 08:10 PM
I am in the process of becoming a DVC Member and was very excited about it. After reading this I just feel sad and afraid. I am from PA and not rich. Does that mean that I am going to be consider mean and nasty. I don't want to be a part of anything that will make my family feel less, it would kill me to see anybody (CM's or anyother) treating my family bad or hating them just beacause we are the wrong color, from a certain place, or DVC members. This sure takes the magical part out of the DVC idea. I have been to Disney 5 times, Disneyland 1 time and been to the Disney Cruise 1 time. All of those occacions where magical for me and my girls. All the CMs that we encounter where just wonderful they made us feel like we were in the happiest place on earth. I believed it and wanted to be a part of it. Not anymore, Not like this. I am sorry about what you have and been going thrugh and hope you can forgive and heal, you will be happier then.

Until next time
Margarita

Do not, I repeat do not let this post upset you. We are not even sure if this person is legit. On Internet forums you get people who show up just to start a controversy, we call them Trolls.

If this person truely is a Front Desk manager, I believe their days will be limited with this attitude, what goes around comes around.

We love being members, we have many friends who are CMs and not one has ever told this account to me, and they tell me alot.

I would just take as it as Internet chit chat and nothing more. What resort are you buying into, they are all great. We have stayed at all and like each one for different reasons.

I am sure there are DVC members that are rude but many, many are not as witnessed on these forums.

DrTomorrow
01-16-2005, 08:11 PM
Hey, Guess what? I'm nice!!!

During our last trip, at check-in (4:30 Sunday PM) they didn't have a NS room for us (our only request). Did I rant? Did I rave? Did I threaten to get Eisner on the phone? No, no and no. I queried our guests, found out that it didn't really matter to them, and told the front desk CM "Smoking is fine with us".

Now I can rest easy once again.

:rolleyes: :earboy2: :rolleyes:


PS Hugs to LibertyBelle - she's the kind of CM that will make DW and I abandon our Home - SSR - for a few stays at OKW!

cseca
01-16-2005, 08:13 PM
"Nope, I'll save them the embarassment though and lug my own stuff.. ain't that why they call it luggage?"

LOL!!!
That is hilarious.... :laughing:
never thought of that one before... good one Frozenfinger... :)

N&B'smom
01-16-2005, 08:22 PM
Well said, WDWLVR!

Also, when I read (I think it was Bongo's post) about the NE area of the country, I didn't take offense. I just figured then that the majority of the people are from there so that's why the OP mentioned those states. When I read that I realized why he/she originally said that. I'm no longer offended.

But I'm also someone that is not rude or condescending. I enjoyed chatting with any CM I encountered, we're a very chatty family. Any CM that I came across was very friendly, but maybe that's because I was wearing my 'I'M NOT A DVC OWNER' shirt. :rolleyes: Just teasing. :flower1:

Shelby

QUACKHEAD
01-16-2005, 08:23 PM
If any of you have read any other of my posts today, WELL, I can't take my stroller...I can't take my wheelchair...I can't take my EVC...and NOW I CAN'T TAKE MY WIFE!!!!! YYYYYYYYYEEEEEEEEEEEHHHHHHAAAAAAAWWWWW!!!!

MermaidsMom
01-16-2005, 08:43 PM
So...no one else has noticed that the OP was "new", posted 3 inflammatory posts and has "fled"? I still say (s)he is a troll, and possibly not a CM at all.

I agree, and it wouldn't surprise me if Disney reviews this website and may consider the OP as a post designed to chase business away. It bothers me to think that there is actually a "list" and that people are treated badly if they are put on it. Sounds like profiling and harassment of guest if it's true they have such a list.

Happy Birthday Cat
01-16-2005, 08:51 PM
I go away for a few hours and I come back to find out that cast members hate us. OMG. How will I sleep tonight?

I don't think the OP is a manager. His grammar isn't good enough. Oh wait, I'm sorry, I'm being naughty and I want so badly to be liked.

Please forgive me OP and don't add the HBC family to your list! If I was on a list, we might end up with a room above the construction at the BWV. Wait, I just had that room anyways and I'm always nice.

So how do I get on that list?

HBC

melkimmom
01-16-2005, 08:51 PM
If this person truely is a Front Desk manager, I believe their days will be limited with this attitude, what goes around comes around.

We love being members, we have many friends who are CMs and not one has ever told this account to me, and they tell me alot.

I would just take as it as Internet chit chat and nothing more. What resort are you buying into, they are all great. We have stayed at all and like each one for different reasons.

I am sure there are DVC members that are rude but many, many are not as witnessed on these forums.

Thank you for your kind and helpful words and I won't let this change our mind about becoming members. It takes a special kind of person to be a CM and this one can't be for real. :rolleyes:

So..... Saratoga Springs hear I come :cheer2: With PA accent and all. Thank you to all who responded here. I will be happy to be called a DVC member in your company :grouphug:

Love

Margarita :wave:

arcruiser
01-16-2005, 09:41 PM
OK. Most DVC Members are Naughty?

And there's what?.... 70,000+ members?

That must be one big List!

bongo59
01-16-2005, 09:42 PM
90K now

DebbieB
01-16-2005, 09:58 PM
Some of the problems that members get upset about DVC should take some steps to correct.

1. Make smoking/non-smoking and handicapped/non-handicapped a class of reservation. That would solve non-smokers being given smoking rooms. They solved the problem of the boardwalk view rooms at BWV by making it a reservation category, I'm sure the front desk cm's had problems with boardwalk view requests and disappointed members. If a non-smoker is forced to take a smoking room or non-handicapped a handicapped room, offer a free change the next morning. Charging $25 or more to be able to breathe in your room is unreasonable.

2. One item that irritates me is the parking situation at BWV. I go round and round and am forced to valet park because they allow too many non-hotel guests into the self park. So I pull up to the valet in a not so good mood (although I would never be rude to a cm). Correct that by offering spaces dedicated to hotel guests or more control at the guard station.

gchiker
01-16-2005, 10:25 PM
I think the underlying cry in this post is a request for common courtesy. We should not be acting any differently whether we are paying cash or points for a room. Every CM will respond more positively when treated with respect and politeness. No one wants to be abused. Yes, tipping is appropriate even when you will not be handed a bill for your room. And it is proper to tip on the whole amount of your dinner, regardless of whether you received a DVC member discount.

Pet1021
01-16-2005, 10:26 PM
At first I felt offended by the NJ comment but I understand that people in Customer service positions can be targeted unfairly for problems they they personally have not caused. I say if we could all just think about how we would like to be treated when spoken to and how when we go on vacation we don't want to deal with alot of hassles .....both sides can understand these issues. Right? I perosnally will Never yell at a CM or anyone else for that matter, unless they personally treat me or my family with disrespect.

I do undertand that there are people with little to no class, but my experience is that those people have more money than me.......so the idea of "a higher class" of people falls with the working class persons that just want to take their families on a Magical family vacation.

Hopefully we can all treat each other with a little more respect and kindness and this will not be an issue in the future!
:grouphug:

doc428
01-16-2005, 10:40 PM
Some of the problems that members get upset about DVC should take some steps to correct.

1. Make smoking/non-smoking and handicapped/non-handicapped a class of reservation. That would solve non-smokers being given smoking rooms. They solved the problem of the boardwalk view rooms at BWV by making it a reservation category, I'm sure the front desk cm's had problems with boardwalk view requests and disappointed members. If a non-smoker is forced to take a smoking room or non-handicapped a handicapped room, offer a free change the next morning. Charging $25 or more to be able to breathe in your room is unreasonable.

2. One item that irritates me is the parking situation at BWV. I go round and round and am forced to valet park because they allow too many non-hotel guests into the self park. So I pull up to the valet in a not so good mood (although I would never be rude to a cm). Correct that by offering spaces dedicated to hotel guests or more control at the guard station.
What a great idea!! The only request we ever make is for non-smoking and non-handicap room. My mother has asthma and would not physically be able to stay in the room if it was smoking. My husband is 6' 5" and the shorter sinks in the handicapped rooms really inconveniences him. I would love it if they make those distinct reservation categories. That might relieve some of the problems at check-in. Views, in my opinion, are not that important. All views are still in WDW, simply beautiful.

jennymouse
01-16-2005, 10:45 PM
I don't know you guys, I think this very well could be a CM. You can feel the hatred coming from that post. I think this person worked at the Boardwalk due to the references he's made. I also think it's a female and not a male.

And actually, some of the posts I see here lets me know that the things this CM has to deal with sometimes are true. But to learn that DVC members as a whole are hated by the CMs at these DVC/HOTEL resorts is quite a shock.

As a DVC member who has actually baked cookies or bought a box of candy, and held that special package on my lap during flights (without eating one) for the front desk staff each time I've gone "home", written letters of concern for the CM's after the hurricanes, and gone out of my way to be extra kind to all of them, I'm kind of hurt by this post. I never took gifts for CMs before becoming a DVC member.

OP, if you're not a CM and this post is bogus, I've got something for you...

http://pix.auctiva.com/pix/11/92/11/troll_spray_1_.jpg

Roo'sMom
01-16-2005, 10:58 PM
Let's all stop feeding the troll!

DrTomorrow
01-16-2005, 10:58 PM
I believe that a lot of folks use the DIS DVC forum to vent about issues that bother them. I don't believe that this necessarily means that they treat the CMs they talk to with anything less than respect. I may grumble to my DW about something that I'd never seriously raise a fuss about with someone else....

Chuck S
01-16-2005, 11:02 PM
It sure would be interesting to do an IP check and see "where" the OP is actually from.

profdsny
01-16-2005, 11:02 PM
Interesting post. We sure know that there are tons of DVC members who demand special seating by the pools by leaving towels on chairs early in the day, then disapearing until god knows when. Good DVC members? I think not. On the other hand, right from the start there were some CMs at OKW who had an attitude. Any old time DVC member will remember them. Most seem to be gone now. I still wonder what happened to the 200 new fiction and mystery books I donated to the Community Hall for the library they had there. 5 months later there was not a one in sight. Don't know who to blame there, but I suspect more members than CMs.
By and large, CMs have been great, but I can't always say the same for other members. I don't blame OP for most of the comments, though perhaps they could have been better worded and not so general.

DVC Jen
01-16-2005, 11:04 PM
Now I gotta wonder if we are on the "naughty list" when we complained (nicely) about the incredible amount of clorine that was in the VWL pool 2 years ago. It literally bleached out 3 swimsuits and destroyed the finish on sterling silver jewelry. MY DDs eyes were burning for hours. They did close the pool for a day after they tested the water.. but the manager sure didn't want to compensate us for the ruined swimsuits. She credited us $40.00 total. Oh well.. we didn't let it bother us. I really was more concerned about possible health problems in the pool than our swimsuits.

And if you are telling the truth about the "naughty list" there would be one heck of a fish to fry if it ever got out.

jennymouse
01-16-2005, 11:08 PM
I believe that a lot of folks use the DIS DVC forum to vent about issues that bother them. I don't believe that this necessarily means that they treat the CMs they talk to with anything less than respect. I may grumble to my DW about something that I'd never seriously raise a fuss about with someone else....

That's a good point Dr Tomorrow.

Sammie
01-16-2005, 11:37 PM
It sure would be interesting to do an IP check and see "where" the OP is actually from.

I don't think he or she will be back to comment, even though comments were welcomed.

rinkwide
01-16-2005, 11:49 PM
OP, if you're not a CM and this post is bogus, I've got something for you...
Troll Be Gone repellent?

BAAHAAHAAHAA! That's funny.

Don't think it's a troll though. Too conciliatory. Just an overwhelmed CM who, admittedly "has not worked at WDW that long".

dvc rookie
01-16-2005, 11:55 PM
Reading this has made me wonder. Is it going to be different being a dvc member? I thought I was joining a happy family. Now I am reading the word HATE in my vacation club forum from an employee!!
We, the guest have bad days as well, and sometime dont say the things you want to hear, but this is your job. You are a Disney employee and should not care who you are dealing with, poor, rich,dvc, non-dvc, spoiled, dirty, even mean yes even mean. How they are acting or who they are is there problem. You should smile and help them to the best of your abilty, show them you are better. If you cant help send them to someone more fit to deal with there problem. And smile! Good things come to good people. Not may raises lately I bet? Hateful people get what they deserve in the end. In life we all must deal with people and situations that we dont love. The great people make the best of it and dont cry. You should be fired.. you "naughty" employee..
Sorry everyone!!! I couldnt help it.
I really hope you are able to find that happy place one day.
Sad Rookie

twinmomplus2new
01-17-2005, 12:02 AM
I can't believe you are all answering this guy. I learned myself the hard way not to dignify this type of post.


The comments about mortages lowering the class of DVC. Should have been the the first tip off to just stop reading. :rolleyes: The manner in which people treat those in the service industry is a matter of personnel class, that can not be bought it can only be learned.

I will not myself dignify this nasty OP.
Other than to say KUDOS to all the wonderful CM's I have dealt with in my time at DVC properties...
Lorenzo, Lauren, Camille, are just a few at the Boardwalk that I feel have provided me wonderful service experience.
Richard at the Beach Club as well, even though I had problems he dealt with them professionaly and with grace.

TCPluto
01-17-2005, 12:56 AM
We've only been members since 2000, and we have never had a complaint or issue with the room worthy of complaining to anyone about.

I guess we beat the odds for the "Charter members are best" standard.

With 80,00 DVC members, I think it truly unlikely that most (40,001) are the rude demanding type. I would also suggest that the problem members stand out a little more prominently than do others.

Wait, we did have one problem, filthy sheets on the pull out sofa bed at VWL one time. We called the desk and they came up and immediatley changed the sheets for us. Problem solved. The maanager was not satisfied with changing the sheetes, and literally demanded that we let her buy us breakfast the next morning. We thanked her but declined, as we considered the problem addressed appropriately. The next morning at check out, we discovered the pizza we had ordered the night before (prior to finding the dirty sheets) was paid for by the front desk!

Seems she was really into customer satisfaction.

This also was the same day we captured Saddam. Free pizza and a terrorist in the can!!

MrGrumpy222
01-17-2005, 02:09 AM
I happen to be on new DVC member that has yet to use my points. When I purchased them the sales lady told me that a huge majority of members come from the area of New Jersey (where I am from) New York and Penn. I have to tell you that I am not going to apologize for where I come from. I certainly don't need to be told to how to tip everyone since I tip the guy who pumps my gas to the cast member that painted my daughter's face. I do think that in the past few years the quality of cast members has declined. Now I refuse to state what hotel I stayed at this past November but the bartender did nothing but complain about working for Disney and when guests left after buying a drink he would make fun of them, and not in a cute way. My hotel room was barely cleaned, never vacuumed and the maid left the garbage bags with the garbage in them on the beds twice during our 10-night stay. I have a 7 year old daughter that truly believes in the magic and would return every night to the room looking for some kind of surprise left by the maid that she seen in windows of other rooms in our resort and never once found one. Now I understand that they are working and are busy but in 10 days she couldn't get surprised once? I refuse to ask for that type of treatment that would be self-absorbed. The money I spent in the resort was a real disappointment. Despite all that it is still the greatest place on earth and if it weren't for other cast members in the Theme Parks and other hotels we visited for dinner I would have never joined the club. If me being a lowly Police Officer of the NY metropolitan area bring the DVC down, OH WELL, I AM SORRY! You know, after the terrible service I received at the hotel I stayed at I never complained for fear that it may hurt that cast member and I do understand that they are just trying to feed their family and I still left a generous tip (Not that it is any of your business) Let's not forget where the term T.I.P.S. come from "TO INSURE PROPER SERVICE" and despite the fact of the Crappy service at my hotel I still left a very sizable TIP. If you as a cast member had a bad experience with a person from New Jersey I am sorry for you but unlike you I did not cast disparaging remarks at all cast members for the truly un-professional behavior of a few I had the misfortune to run into. I lost some really good friends 3.5 years ago all at once and I love to go down to WDW and just become a kid again and meet cast members that are friendly. I don't expect special treatment but I do expect cast members to be friendly. I see a trend at WDW where the little guy that saves all his pennies to bring his family for a week or so seems to fall through the cracks but again I still dropped over 5K in cash to join the DVC with the hopes that may change but your post does tend to make me wonder if I did the right thing. If other cast members just sees my family and me as "New Jersey Scum". My money is OK tho, esp. in TIPS.

3DAN
01-17-2005, 02:53 AM
I agree. Society in general has taken a dive. I know of DVC cast members who are also owners. They marvel at Disney and also the vacation club. I have been a member since 1994 and also notice the lack of courtesy that continues to increase. I try to be very grateful to the cast members at my resort. They always seem pleasant for the most part. You can't please all the people all the time. It is still magical and I don 't regret spending the money for my points.
However, it pays to make a post like wdwzues because it brings us all back to reality. It is hard to think like you are at home and not be upset when something goes wrong or are treated poorly by cast or by other guest.
Bill

disworldnum1
01-17-2005, 03:06 AM
I might as well offer my 2 cents. I am from NYC and I also work for the City of New York.As a public servant I take alot of abuse from the general public who feel because they pay taxes they pay my salary and as a result can say anything they feel like.I understand this perfectly and when it gets to the curseing stage I generally will just leave the scene.the one thing I never do is lose any sleep over the matter because I undertsood this could happen when I took the job.If you are a thin-skinned person some jobs just are not for you.This being said the clerk at the front desk is one of those jobs.I do agree that some folks feel since buying into DVC that everyone works just for them.I have heard some idiotic conversations at the front desk and I also have talked to some bellman who say they have been stiffed by certain people.I tip everyone often and alot ( thats my motto )and because of this a few bellman have always remembered our family when we pull up.I find if you treat people with respect they try to reciprocate.Now on the other side why is it when you do have a problem it takes 3 cm's and a supervisor to come up with a solution?I have had a problem with a room and it was'nt the view.and it took all day to get fixed.These are the frustrating situations that can send anyone off the deep end.What the CM's need to understand is most of us have traveled a long distance to get here and we just want a room and get settled in.So when you drive 19 hours for a non-smoking room thats what you expect to get.My wife is very proud at me for never losing my temper while on vacation.( i guess I break the sterotype of a new Yorker)
But I have felt that maybe if I did yell I would have gotten what I wanted sooner.I believe people from the north east feel that you should get what you pay for and not settle for less,and some will be more vocal about it then others.

MrGrumpy222
01-17-2005, 03:08 AM
Perhaps I should have read the replies before I went off. I read the reply from LibertyBelle in post #53 ( a Cast member) and I drew a sigh of relief. I was so blind sided my last trip in November by that rude bartender that it shook me. It is great to see a Cast Member that enjoys their work and takes ownership in her work. It is people like you that made me break down and drop the money I did to join the DVC. Thanks LibertyBelle, I look forward to my first trip to the DVC December 2005 to OKW and I hope I run into you.

Cheers

Tiger926
01-17-2005, 06:05 AM
Wow! Some points are well taken - but I don't think DVC members should be singled out as much as hotel guests in general which can then be transferred to people in retail (worked for 10 years while in University - don't even get me started!) or restaurants, public service, etc... My point is that (as most others have said), life is about conducting yourself with decency and tact in order to remember that practically everything we do as humans affects other humans, period. If I want to be treated with respect and dignity, then I should treat others with respect and dignity. Unfortunately the world is greatly lacking in this at the moment, and in my humble opinion everytime we go to Disney World (this year will be 3 trips), I see the worst in human behaviour and it just seems to get worse! That being said, the original OP seems to hold quite predjudiced views in his/her choice of words regarding financial status, and hopefully will learn quickly that it money is not related to human decency at all! People are mean and cruel for a variety of reasons, period!

Hopefully this person finds a career choice that he/she can tolerate better! Tiger

klh
01-17-2005, 06:53 AM
You make it sound like money is the issue. I think you would be surpriced to find out how much money some of those rood people make. YOU HAVE ISSUES!!!!!

klh
01-17-2005, 06:55 AM
HOw do you know where they are from.

MarkRG
01-17-2005, 08:06 AM
I really think the real root of this problem is one word that I and others have mentioned in passing.

ENTITLEMENT.

It is an ugly word, but it is a reality for a (I suspect) small segment of the DVC membership. They really feel because they own in DVC they are entitled to the sun, moon and stars above.

Wrong.

The ONLY thing we as DVC members are entitled to whatever room(s) we can get with those points in DVC's system. That is our one and only deal. But this small few who view their points as an 'investment in Disney' who then feel they are owed something substantial beyond that special deal of a room better than rooms at the deluxe resorts.

I can state a specific instance here from one of the DCL cruises.

Someone, not a DISer, who was chatting with others in line while waiting for the WD theater to open for a show, kept going on and on about 'his iniquity' or somesuch fancy word to describe what turned out to be him just owning DVC points. I am sure he is one of those if he don't get every CM he runs across throwing themselves prostrate on the floor in front of him he get insulted because he invested money there.

I'm sure these people are out there. And no they arn't a huge segment. but they have to be very wearing on the CM's who have to deal with them over and over and over. That can and I am sure does lead to some being resentful of they way they are treated by said guests.

goofy4tink
01-17-2005, 08:19 AM
Well, I never requested a room change until last Nov when we checked into BWVs. But I couldn't use my master bdrm window since it opened right onto another person's balcony!! If nothing had been available I would have just made do. But, Alfredo, the manager at BWV, was incredibly accomodating. He did find us another room, but it was still occupied. So, onto another room. All told this took about 2 hours. Alfredo told us we would have a credit on our bill. I told him that no, that wasn't expected or necessary. Please, we would be fine. But, it was there when we checked out. So, I guess I could be one of those naughty people...looking for a room change. But, I did try to be nice about it...not demanding or rude.

We tip very well, even when housekeeping only brings fresh towels. Or even when bell services only stores our stuff and just brings it out to us. I suppose that there are some people that truly could be called 'naughty' but for the most part, the DVC'ers that I have seen are pretty good people. Certainly nothing that would detract from a resorts 'ambiance'.

Sorry if this is repetitive. I haven't read through all the posts.

jarestel
01-17-2005, 08:21 AM
Assuming the OP is an actual CM, which is highly doubtful, the supposed chronicled list of complaints could have come right off the resorts board as well as the DVC board. These are pretty general beefs that happen everywhere. Attributing these exclusively to DVC members makes one think the OP is not a CM at all, but someone with an incredible case of DVC envy.

Lament of the forlorn CM:
"I love all of humanity, it's the PEOPLE I can't stand".

Good luck in your "new" position.

klh
01-17-2005, 08:29 AM
GOOD LUCK? You will have the same problems at your next job.

Kadorto
01-17-2005, 08:33 AM
Just wondering whats the record for the highest number of posts in a thread in the shortest time?

dcfromva
01-17-2005, 08:35 AM
I was told by a lifeguard at SAB that no one can stand DVC members either. He said that SAB used to have a much higher class of guests and he thought DVC going in at the YAB club brought in the "riff-raff". He told me, "anyone can own DVC and except for you guys, most members are lowlifes"...

Perhaps this is an attitude that is being generated amongst cast members, I do not know but I must admit, I have heard this before. It is unfortunate in my opinion if other members have caused this opinion of us to become a belief between cast members.


Heidi
How odd that a lifeguard at SAB would say something like this... I stayed at BC prior to owning at BCV (Maybe it's the closing process which changed me? :earseek: )

-DC :earsboy:

Scott H
01-17-2005, 08:49 AM
This is very interesting thread, and I usually don't respond to these types of posts. That said:

Simply put " why cant we all just get along"..... Yes we members have a vested interest, both financial and emotional, in our DVC ownership and I take pride in being a DVC member. Thus we should report the light out in the lamp etc..., We should be treated as guests by DVC CMs, and We should also treat CMs with respect.

I help the bell service guy hump our bags, and still tip well. I clean the room and empty the trash, before trash and tidy and cleaning days, and tip mousekeeping, silly me if I am walking around a resort I even pick up trash. Will take the room assigned and might ask what else is available, just to experience a different area of a resort. I will say I might complain if I got a smoking room. I carry a small note book to jot down names of CM who I want to complement in my after stay letter. I will also let them know what I felt was not up to Disney standards, as I understand them to be.

I do believe the OP is not as they purport they are.

When we do travel to WDW I do feel like I am coming home.

Proud and very happy to be a DVC member.

I think DVC CM's are a cut above and I appreciate them very much.

Just my thoughts.

MAGICinMYHEART
01-17-2005, 08:49 AM
Ok so I didn't read every post, but the headline irritated me enough (and I did read the OP). With that said...

I am a 10 year CM at WDW having worked Beach Club (pre-DVC), Wilderness Lodge (pre and post DVC) and am currently at OKW... ALL I have to say is that I LOVE you guys (DVC members that is)...Personally having worked regular hotels and DVC hotels, I would take DVC anyday... Members are wonderful, thoughtful and very friendly. Have I had demanding members...yes, but it's your vacation and you've put a lot of money into it, so make it what you want... Have I had demanding regular guests, Yes... it evens itself out. The first thing I was taught by my wonderful team at the Beach Club 10 years ago was that people are not mad at "you" they are mad at "the situation", don't take it personally.

First of all I think that it is funny that the OP will not state what hotel they worked at... HMMM!! I am not afraid to say I work at OKW. The OP states that they were a manager at "undisclosed hotel"... if they really were do you think they would post this? Seems unprofessional for a manager (even one that is only 23 years old)...and if it is the case that they truly are a manager I hope that I never have to work under them as I think that this is the wrong profession for them.

As a CM with obviously a different outlook on DVC members I say Welcome Home you guys ROCK!

LibertyBelle

Thank you for posting, while I do agree with some of the points the OP made, I do not agree with the generalizations. The first thing I thought is I'm going to PM LibertyBelle.

So once again Thanks :wave:

dbond
01-17-2005, 09:10 AM
It sounds to me like the OP needs to work somewhere that doesn't come into contact with guests. He/She is certainly not a people person.

I hope that DVC reads these boards, these kinds of negative opinions coming from CM's should be taken seriously and investigated and corrected if needed. This attitude is clearly a management problem, a trickle down from above that needs to be addressed. It sounds like the resort in question may need a refresher course in Disney Customer Service or maybe a little reorganization of the staff to replace some burned out CM's.

If the resort in question is indeed BWV, we all know that BWV was the first to be a 1/2 & 1/2. They had a lot of obstacles to overcome initially. I remember those days well. It was a learning curve for DVC & Disney hotel mgt to figure out how to make it work side by side. There is probably quite a bit of baggage left over from those early rough days.

If these attitudes do exist, I hope that this post may be a wake up call to the powers that be. There may be a few naughty members, there are always a few naughty people no matter where you go, not just naughty DVC'ers, but the CM's need to be trained better about how to deal with them because this attitude will certainly have a negative effect on the non-naughty members as well.

alsipd
01-17-2005, 09:11 AM
Seems like the original poster may have hit a nerve with a lot of people on the board! Everyone has a right to their opinion and voicing it does not mean that they are bad. I am asking that you reflect on why this thread may have offended you.

That said, I have been a DVC member for almost 5 years and to think that cast members find "us" to be offensive in any way saddens me. Has our culture come to the point that if we don't get all of our request, or get a "less than desirable room" that we feel the need to blast someone until they give in to "unreasonable requests"? I for one have seen this too many times. Rudeness and badgering until the poor castmember or manager just gives in to keep from being brow-beaten any longer. As for requests, I always ask for a Non-Smoking room as my only request and have never had a bad room. Variety is the spice of life and the cast members I deal with have always been more than pleasant and have offered me more than one room location to choose from "everytime" I check-in. If you need to have a particular room number to be happy, you came to the wrong club. Just go and enjoy Disney for the magic.
Remember, Castmembers are people too! Treat them like you want to be treated.
No, I am not a castmember! And yes I am from New England, but not a native!

Onthebay
01-17-2005, 09:19 AM
I don't like the way you said NY NJ and PA , There may be rude people up north but not all of us,
My family was there 2 weeks ago and I did happen to experince what you were talking about , my son who is 8 asked what was going and I was trying to explain about "those" kind of people , the ones who think for whatever reason they are better than all the rest of us Kind well manored nice people.

littlestar
01-17-2005, 09:44 AM
I really don't think bad manners has anything to do with having more/less income. Although some of the worst temper tantrums at Disney I ever saw were at the Grand Floridian and Yacht Club. I distinctly remember guests screaming at Cast Members about how much they paid for their "package" and they were going to get their way! Ick - it reminded me of a two-year-old. Then once at Pop Century we saw a handicapped woman giving the bellboy carrying her luggage a piece of her mind - she didn't like her location (it was by the hippy dippy pool and had to be preferred because it was close to the food court). I thought to myself, that poor kid would probably like to push her in the pool wheelchair and all, but he took it with grace/dignity. :rolleyes: Anybody staying deluxe or value can be an out and out ***.

My husband and I noticed when we've stayed at the values and moderates that peope really seemed to be happy just to be there - to get to go to Disney. I do have to honestly say I've seen more "naughty" behavior at the high-end deluxe hotels. Last year we took an extra trip to Pop Century in February and we passed a family with two kids and the kids were thrilled to be staying there - they kept telling their mom and dad how neat the place was and thanking them for taking them - very refreshing to see (I actually had tears in my eyes because those kids looked like they had just gotten the best present in the whole wide world).

The original poster who started this thread may be real, may be a troll, or may be Disney's competition - I don't know. But, I will say this, manners and kindness are not the result of where you live or how much money you make -they come from somewhere a little more elusive than that - perhaps a product of how you were brought up and a conditon of the heart/feelings for others. My grandfather was a sharecropper from Kentucky. He never owned a car, a house, or land, but he was the most wonderful/kind person I've ever known (he died in 1975).

If the original poster is real, good luck with your new position and don't judge people by where they live, the color of their skin, or how much money they do/don't make - it goes a lot deeper than that. I'm a hoosier DVCer by the way - whatever you do, don't judge us by former IU coach Bobby Knight throwing chairs or Indiana Pacer basketball fights

jarestel
01-17-2005, 09:47 AM
Seems like the original poster may have hit a nerve with a lot of people on the board! Everyone has a right to their opinion and voicing it does not mean that they are bad. I am asking that you reflect on why this thread may have offended you.

alssipd, your insinuation that the OP has held a mirror to our collective faces and made us feel guilty for seeing our boorish reflections is flawed. I won't speak for others, but I don't believe the OP is a CM, and that makes everything he/she posted a lie. Feel free to rub wdwzues shoulders and pat his/her hand, and dab the tears of despair from his/her eyes if it does something for you, but don't fail to consider the possibility that you're being duped by a liar.

Your points about being courteous are well made, but in 20+ DVC trips, I've not witnessed anything that would make me believe DVC members are the rude, out of control monsters the OP paints them to be.

BrentKohl
01-17-2005, 09:47 AM
Well, normally I wouldn't even bother to comment on such an emotional thread. But, in this instance, I'm going to attempt to approach this without a lot of emotion. Let me first say that it's true that the original post was the result of a stereotype that has been created about DVC members. And yes, not all DVC members fit that stereotype. It is, however, important to remember that stereotypes exist for a reason and, oftentimes, there is sufficient evidence as to why they exist. In this case, I would suggest that a big reason why Cast Members don't have a particular fondness for DVC members is because many DVC members are much more knowledgeable about WDW than guests at the other resorts. Consequently, DVC members often have an expectation of what they want to experience on a particular vacation and, if they don't find that the scenario fits their expectations, it can yield complaints. While other non-DVC resorts may be hosting return guests, the chances that the average DVC guest has visited WDW multiple times is much greater than it would be for the average non-DVC resort guest. And lower expectations generally yields fewer complaints. Perhaps this might be a big part of the reason why Cast Members view DVC members as more problematic and unpleasant.

MomsGoneGoofy
01-17-2005, 09:58 AM
We purchased in 1992 but we're from New Jersey.

So I guess that makes us cultured/classy jerks. :rolleyes:

DrBond007
01-17-2005, 10:33 AM
I think there is a very good point to be made about DVC members being excessively demanding. We see it on the forums where people regularly talk about wanting an exact room location. A few minority of DVC members tend to ge verbally abusive, and that inappropriate behavior is generalized to most DVC members, its human nature.

Johnnie Fedora
01-17-2005, 11:49 AM
I have always found that when you "deal" with someone who "deals" with the public...you get more with honey than vinegar.

I've only had to complain one time during a DVC stay. It was at BCV, and the "issue" was politely and professionally handled by working calmly with the BCV front desk management. I thanked the manager three times: once at the time, once before we left the resort, and once when we returned home by an e-mail to BC upper management.

As frequent guests, we tend to over-compensate in the opposite direction, and try to make the CM's days less aggrevating.

I do try to let housekeeping/maintenance know when there are things that need fixing. I wish there was a "maintenance card" in every room that could be filled out and dropped off at the front desk at check-out. That would save the phone calling.

alsipd
01-17-2005, 11:53 AM
If anyone feels duped by a liar then why even bother to validate their posting!
I am just pointing out that: one, everyone on this board is entitled to voice their opinion and two, there is an attitude that if some people do not get their way they will whine and cry until they get it. The fact that DVC members have a way to request preferences makes some people feel as if it were an entitlement rather than a courtesy. This is human nature since others will say "I always get this or I get that by requesting it".

My post also states that courtesy begets courtesy, as was also stated by the originator. Common sense says that too!

I was told on a cruise one time, "your vacation is what you make it"!
Relax, experience new things, and enjoy the warm weather as well as the southern hospitality and you will find that most everyone will treat you with respect and hospitality!

vernon
01-17-2005, 11:59 AM
Guys, I think you're being trolled and have risen to the bait. Three posts ( all on this thread) from someone who signed on in the last few days yet claims to be a long term Disney fan, IMHO it doesn't add up.

Rick (OP) if you are genuinely a cast member (something I doubt) and particularly a new cast member you should be aware that part of that contract you signed expressly states that agressively arguing with a guest, publicly berating them (and berating them as you have in this medium would count as publicly berating them) or being hostile is a sackable offence. Disney and DVC do track these boards and I don't think it would take a genius to work out exactly who you are ( if you're being truthful).

There are rude people in all walks of life, and while I don't doubt there are some DVC members who are demanding, I don't think they are more so than other types of guests. As BrentKohl says DVC members have a much better idea of what they are entitled to expect and if things come up short they know they can request better service or location. There are plenty of occassions where staff feel uncomfortable with knowledgable clients ( they can't pull the wool over their eyes) but you can't blame the client for standing up for their rights.

I'm sure there are occasions where DVC members have been "rude" to a CM, I can remember occassions where I myself have had to eventually be pretty blunt to get the message across that something isn't acceptable or can be done when I'm being told it can't be done. My own method of dealing with a situation that isn't acceptable is to begin with being polite and explaining the situation, hopefully that will getthe matter dealt with in a satisfactory manner. At times however I have come across staff (at WDW and other locations) that will try to tell me something that I know for a fact isn't true. Sometimes this can be because they are trying to weedle out of something, sometimes it's because they are ignorant of a particular procedure. The problem of giving someone a chance to get out gracefully early ( my prefered option) is if they sometimes back themselves into a position where they will continue telling bigger and bigger lies because they are not willing to back down. In that situation inevitable they need to be told the way the world is, and at times it hurts. Genuine mistakes I don't mind, misunderstandings I don't mind, someone tries to BS me and when I show I do know EXACTLY what's going on they continue, they are likely to not feel good about the outcome.

When there is a bad interaction between a guest and a CM there are times when it is solely the fault of the guest, but in my experience it is far more likely that how the CM deals with the situation that leads to a guest becoming confrontational. If the CM is clumsy in their explanation, slow to understand what the guest is actually asking for, inefficient in dealing with a problem, is ignorant of what services are available/expected or flat out tries to lie/BS a client and gets called on it, then there is a good chance the guest is going to become hostile. IMHO as a CM if you seem to be having a disproportionately high number of guests being beastly to you, you need to have a good look at how you are dealing with those guests, because it's very likely the fault lies in your behaviour not theirs.

It's a bit like my kids telling me ALL their teachers hate them and pick on them more than any other kid in the class. My question to them is. "do you not think it's something you're doing/not doing , that is the reason for how you're being treated?" .

spiceycat
01-17-2005, 12:16 PM
sorry you feel this way.

BW is not my favorite - so when I asked for a BW view - before members could guaranteed that view - and got for the 5th time the silly pool.....I then switched over to the standard view.

Now if you are complainting because a member PAID points for a preferred view and you send them to a standard view. Hey that is not right on your part.

If you are at VWL - then your computers need some work - I had a reservation make day by day - it was one reservation - had one reservation number from MS - but your computers had it still as a day by day - someone tried to get me to change rooms each day. that was your mistake not a member (I assume this happened to others)

I always tip bell services and valet parking - from this site most members do - I also tip the maids. You forgot them.

Now I don't tip $20.

oh by the way - DVC was much cheaper in the early days when I brought in.

I am pretty sure a real cast member would know that!

kweaver
01-17-2005, 12:25 PM
Vernon -

Excellent, excellent post. **applause**

You wrote just about everything that's been going through my mind while I've been reading through this thread.

However...Troll or not, this post has served as a good reminder to me (and I hope to everyone else) to treat people with kindness and respect whenever possible. What's the old phrase...you catch more bees with honey than with vinegar.

CRSNDSNY
01-17-2005, 12:32 PM
However...Troll or not, this post has served as a good reminder to me (and I hope to everyone else) to treat people with kindness and respect whenever possible. What's the old phrase...you catch more bees with honey than with vinegar.
::yes::

LIFERBABE
01-17-2005, 12:40 PM
I just think it's sad and ironic that today is Martin Luther King Day and we still have all this hate and prejudice in the World! (part truth, part sarcasm, part double entendre)

gazeborob
01-17-2005, 01:07 PM
I do try to let housekeeping/maintenance know when there are things that need fixing. I wish there was a "maintenance card" in every room that could be filled out and dropped off at the front desk at check-out. That would save the phone calling.

WOW,
What a great idea! Perhaps you could send that idea to DVC and see if they could put that in place. I think it would realy help with the maint. issues that they have.

tzvdmd
01-17-2005, 01:08 PM
RICK isnt the OP. I am however a DVC member at the BWV. :smooth:

Frozenfingers
01-17-2005, 01:25 PM
just think it's sad and ironic that today is Martin Luther King Day and we still have all this hate and prejudice in the World

Liferbabe, I wouldn't take this personal.. IF the OP is legit, I really don't think he hates us as much as his own situation. But really, read the post closer, it is just too inflammatory. If it is really a CM, he needs to be medicated.

I do feel as a number of posters do, that this thread did serve a useful purpose if it causes even just one of us to be a little more appreciative of those providing the magic. There are just better ways to stimulate discussion than this.

My thoughts to the DIStroll: There are any number of ways to achieve your goal without being so inflammatory. I do hope the mods discover your ID and have good discussion themselves about the value you bring to the community. If your are indeed a CM, well clearly you have had a bad day and insulted a significant population. I wouldn't advocate your dismissal, but clearly direct customer contact isn't your cup of tea. Perhaps reassignment to the alligator removal detail would be more in line with your view of the world. I understand if you grab a gator by the tail, their reaction is pretty predictable.. they don't tip either.

Have a good day everyone..

ErinC
01-17-2005, 01:45 PM
I do try to let housekeeping/maintenance know when there are things that need fixing. I wish there was a "maintenance card" in every room that could be filled out and dropped off at the front desk at check-out. That would save the phone calling.

I think this is a great idea! Have you asked about this before?

I've read this entire thread, and I'm glad that Liberty Belle has given us the "other" side of the story. I'm sure there are some DVC'ers that are rude guests, but I have a feeling that it's not any higher than the "regular" WDW guest. People like this are everywhere, and unfortunately, we see it all the time. I just try to use it as a teaching tool for my children on how "not" to behave! :D

DrBond007
01-17-2005, 01:47 PM
Well, I disagree. I think there is a small group of DVC members who are overly demanding and give DVC members a bad name. They think if they just complain louder and longer they willl get any picky little thing they want. I think they take Disney Service it too far and are intent on taking advantage of it to the fullest, beyond what is reasonable. THis certainly doesn't apply to the majority of DVC members, but there is a small group that it does apply to. I think some of those feelings expressed earlier are real on the CMs part, whether we want to agree about it or acknowledge it or not. Of course, we can always resort to the old forum standard, attack the messenger, ignore the important hard to hear message.

Perhaps especially on this day of celebration for civil action for equality, role modeling the absence of aggressive approaches, action should be taken toward excessively demanding DVC members, by letting them know of our disapproval. Maybe a personal approach when I witness a scene of such excessive demands would be to say, "in my opinion you are being unreasonable." And then let it go. I just shared my opinion, doesn't make me right, it's not agressive, however probably assertive, and if I just walk away, there you have it. Maybe not, just a thought. Peace to all.

jordansdad
01-17-2005, 01:59 PM
I am a long time reader of these boards, but only now have felt compelled to register and respond to a post so don't let my low post number (this being my first) make you think that I am a Troll of any kind.

I too am a castmember at a DVC resort and believe that I have worked with the OP in question. I can not verify this because I have not spoken with him recently, but I am pretty sure I know him. In his defense I can understand his intention behind his post (which I am sure was not supposed to be deliberatly insulting and inflamitory). He may have made a very poor choice of wording and did make some sweeping generalizations which harmed his intended message.

What I believe he was trying to say (and what many of us would say) is we all try very hard to make you our guest (and in the DVC community our Family Members) happy. This being said DVC members (of which I am included having joined back in '91 virtually sight unseen) have earned a rather dubious reputation among resort cast at WDW. Wether it is a deserved reputation or not depends on who you talk to. I understand the investment we, as members, have made in DVC. I also understand that we were sold "ownership". I can not count the times I have explained this to other cast members. Members are told all through the sales process that they "own a piece of the magic". Is it not resonalbe to expect that person to then act "as if they own the place"? This does not, however, excuse any rude behavior from us as DVC members. It also does not in any way excuse rude behavior from any cast members either. Keep in mind that there are human beings on both sides of the counter. There are many things far beyond the control of either one of us and this can cause frustration. This perspective has helped me often, from both sides of the counter.

At the resort level we work very hard to meet as many of your requests as possible. Our operations support teams agonize about every "blown" request we have to block. We absolutely HATE having to put anyone in a room catagory that they specifically have asked not to go into (ie blocking a non-smoker in a smoking optional room). Please understand that when this happens it is because that was the very last possible room available. Yes we have been known to have a cashier receive a "less than enthusiastic" response from a member and come to the back-office and "miraculously return with a room that wasn't there 20 minutes ago". This is only done by moving other members' reservations around so that someone else is now going to have that same smoking optional room. It is not because we were holding back inventory for later. Like I said we want to make our guests happy and if we could we would always meet every request. Rest assured that it is the Members who get first "dibs" over any Renters at DVC resort. You are never treated as "second hand citizens". Please keep this in mind when you are checking in.

Forgive my lengthy response. I hope that I have clarified a bit of the intent behind the OP (while not making any excuses for the flaws therein).

Zimbubba
01-17-2005, 02:19 PM
Very interesting thread. For folks who think that there is a "small nhumber" of demanding DVC members, you only need to read these boards for a short while and you will discover otherwise. I have seen people complain about the smallest little inconvenience and scream that it ruined their vacation. People do not know what their contract says nor entitles them to. And, people who bought in the beginning were and are different fom the majority who buy now. Different time, different circumstances, different world. In this family's opinion: view doesn't matter, you are at WDW. Check in is AFTER 4 PM, not at 4 PM exactly. Be part of the magic not part of the problem.

jarestel
01-17-2005, 02:32 PM
Nicely put! It's a shame you've never posted before now, you sound like a very reasonable person who would have a great deal of useful information to pass along to us here on the DVC board. I would encourage the CMs who deal with DVC to participate more actively here with us. What better way to get the view from the other side? I'm sure we can learn much from one another. Now that you've introduced yourself, I'm hoping to see you around the boards more often.

spiceycat
01-17-2005, 02:33 PM
jordansdad - you are not being insulting - and that is a big difference.

Yes there are DVC members that are demanding - the new members have pay alot more than we did (I joined in 93) and some of them have higher demands - they are use to living in great places and demand the same on vacation.

to blame lower economy class is down right mean!!!

every class has their upstarts - but the more money you have the higher are you demands - or that has been my observations. the originally poster acted like it was the less money????

He was insulting you are not.

and no offense - but alot of the room requests were started by the front desk - when I first became a member I though wrongly that every time I would be given the same building - well on my second trip they gave me building 18 - it was so much better than my originally building - there was no comparison....It was wonderful. Now after having a golf view (first building) then a great (one of the Best) water views. Well I now ask for water view.

this did not happen to me - but the person in front - when they complainted about their room assignment - they were told they would be there for years so why complaint.

Some CM's like to blame the member for all the problems. All members not just the trouble makers.

disworldnum1
01-17-2005, 02:40 PM
Just to state the obvious,If the people on this board represent the vast majority of DVC owners i feel we are all in great company.I dont know any of you but have read many posts from all of you and you all are so willing to help everyone and truly love Disney .I have spoken to alot of guests at the BWV and can honestly say i have liked them all....Lets focus on the majority and forget the minority because they dont have any fun whereever they go.. :love:

alsipd
01-17-2005, 03:13 PM
I agree that the VAST Majority of DVC owners are good-hearted people. There is that very small group that will complain at the top of their lungs when the most trivial issue is not dealt with immediately. I have witnessed this on more than one occasion, as I previously posted. My concern is that the good owners are all being lumped in with the very small group by the castmembers that are there to help. I would like to think that there is not a predjudice on me before I walk in just because I own at OKW.

I do not have an answer other than if it is a trivial thing such as looking at a tree instead of the golf course...... Trees grow over the years, let it go and enjoy yourself anyway.

Maybe the answer is that you may have only one request per reservation, although I think this is like having a law requiring seatbelts. We all know it is good to wear a seatbelt, but we are also free thinking society that should not be limited by law for something that is common sense.

One thing that has happened to me due to this post, is that I will be more conscious of MY attitude when dealing with castmembers in the future. Kindness will flow from me like the Ohio River over flood stage.

DemoBri1
01-17-2005, 03:28 PM
Frankly Zeus, I think your attitude needs a bit of adjusting. The fact of the matter that the title of your post reads "Why CMs hate DVC Members" seems to say it all. First off I'm going to start out by saying that maybe you CMs should get a bit more training overall in guest assistance.

When we arrived at our resort last November for our "Magical Gathering", I tried to have my parents' Park Hopper passes added on to their room key at the front desk. While the CM was very cheery in her attitude she respectfully told me that I had to go to the concierge desk to have this done. I found that quite interesting seeing that my wife and her parents, who were also along with us, were able to do this same thing at the front desk. So, I go over to the concierge desk, and they proceeded to short us on a day on my parents' passes. It was a good thing that <B>I</B> caught this before we went to Epcot that night. I really would've been steamed.

The next thing was the fiasco with getting into our rooms. I had two kids with us that had been up since 3:00 A.M. that day, and not being able to get into our rooms until 6:30 P.M. that night was completely unacceptable. Yes...we did get the standard apology, and I certainly wasn't looking for anything whatsoever, but if you expect me to feel like tipping after that experience that night, then you're sadly mistaken.

Now...even though I'm a DVC member, and very rarely make use of the valet parking. My feeling is that it is good exercise to walk to the car and get it myself. However, this past trip I did make use of the valet service at CR, and I did tip well over the limit. I agree that you shouldn't act like a total jerk, but if the service isn't up to par there is no necessity to have to tip just for the sake of improving the attitude of the CM assisting you. The last I heard you were supposed to EARN tips, not expect them. If a CM treats me well they will be handsomly rewarded with a tip or a praise letter, or both.

I think this is a good example as to why the level of complaints are beginning to surface at Disney resorts everywhere. It seems that a new generation is taking over (my generation), and I'm sad to say that alot of them don't have the ethics that our previous generations have had. Please don't put all of us in this "hate" category. My only goal is to travel down to Orlando at least once per year, and enjoy a relaxing 10 day stay at the Happiest Place on Earth. I sure hope that I don't have to count on worrying about whether I'm tipping the next CM that smiles at me enough money, so that they will be kind and courteous to us.

Brian

Frozenfingers
01-17-2005, 03:36 PM
Jordansdad: Welcome and thanks for coming out of the closet. I too hope that you stick around; it's nice to have the other perspective too! Sounds like you have already done a fair share of running interfearance for DVC with CM's and that is unfortunate. It saddens me to learn the OP's comments were genuine though... perhaps the gator patrol will get a good man yet. I can't imagine there will not be repercussions from this thread.

So, tell us about the "naughty list". It is no surprise that it exists, every major corp maintains a record of client contacts. So when a "naughty" guest's record is accessed, do the bells and sirens go off? Really though, just what is in the records, and just how subjective are the comments? Not that I'M worried.... :badpc:

sgtdisney
01-17-2005, 03:49 PM
The good members are few and far between. These are the people who either bought into DVC at the very beginning when only people of culture and class could buy in

Frankly, you lost pretty much all respect right there. Sorry to inform you that money doesn't equate to class and courtesy. I am sure since you are in the hospitality business you must know this. I mean if you are really in the business.

Are there 'naughty' DVC members? I am sure there are. But there are some 'naughty' people who are paying cash as well at any of the resorts from the Grand Floridian on 'down' to the All-stars. Bad manners and rude behavior aren't exclusive to the dťclassť or bourgeoisie now, are they?

I suppose it shouldn't matter to me since I am in the elite 'Good' member category due to the purchase I made 14 years ago. But I really think that if you are trying to make a point about some of the unreasonable things some people expect when they check in, the point gets lost when you manage to offend a substantial amount of people. I mean honestly, you may have some good points, but they are lost in the delivery method.

Nothing to disparage your experiences, but I really think that if handling unpleasant peasants is so unbearable for you, you may want to consider working in a job where dealing with the public is kept to a minimum.

Johnnie Fedora
01-17-2005, 03:52 PM
At the resort level we work very hard to meet as many of your requests as possible. Our operations support teams agonize about every "blown" request we have to block. We absolutely HATE having to put anyone in a room catagory that they specifically have asked not to go into (ie blocking a non-smoker in a smoking optional room). Please understand that when this happens it is because that was the very last possible room available. Yes we have been known to have a cashier receive a "less than enthusiastic" response from a member and come to the back-office and "miraculously return with a room that wasn't there 20 minutes ago". This is only done by moving other members' reservations around so that someone else is now going to have that same smoking optional room. It is not because we were holding back inventory for later.

I don't know on any given day how many check-ins are home resort vs. non home resorters, but it would be nice to see a change in DVC request policies to give request preference to the home resort owners. That may make the process simpler, more straight forward, and easier. It may also be less stressful for desk staff and at MS when the reservations are made.

Requests at a non-home resort would be limited to: smoking or non, and HC or non.

I dunno:confused3

Sammie
01-17-2005, 04:02 PM
Very interesting thread. For folks who think that there is a "small nhumber" of demanding DVC members, you only need to read these boards for a short while and you will discover otherwise. I have seen people complain about the smallest little inconvenience and scream that it ruined their vacation. People do not know what their contract says nor entitles them to. And, people who bought in the beginning were and are different fom the majority who buy now. Different time, different circumstances, different world. In this family's opinion: view doesn't matter, you are at WDW. Check in is AFTER 4 PM, not at 4 PM exactly. Be part of the magic not part of the problem.


I don't think anyone that commented to this post would argue that this type of member does not exist, we know they do. I have seen them while checking in. However you do not punish the entire membership for the actions of some of the members. Just as you don't dislike all Disney CM's because a few are rotten.

I have been accused many times of working for Disney, because I repeatedly stand up for the Disney view point. I don't work for them, I do visit there alot and I do have friends that work there. I know how they get treated and Yes sometimes it's horrible. But I also know that alot of DVC members are very caring people who would never act like those described by the OP.

I just don't think the OP needs to lump everyone into one collective "bad member" barrel and I definitely am not sure this was the appropriate place to voice this concern.

I completely agree that checkin is 4pm and making any comment about waiting when you check in before then is totally not acceptable to me. Personally I think members who check in early, even admitting that they know check in is later, are setting themselves up for a bad start. If I show up for a party hours before it begins and set around waiting, I am not going to have as good a time if I show up at the appropriate time. If I check in early, I leave the resort and I don't come back until after 4pm. I don't call every hour checking on that room and bugging the person taking my call.

I also know that members that drive all night, or take Red Eye flights need to realize that is their choice, not Disney's. So if you are tired and your kids cranky it's your concern not theirs. I agree about view, sometimes you get a great one, sometimes you don't. Not everyone can have the same room.

But I also think that CM's that are unhappy with the way some members act need to discuss with upper management ways to make policy work better for them. Many timeshare properties won't even discuss letting you check in before 4pm. You are wasting your time and theirs to even show up before then. If they need that time to truely get a larger room ready, then do it. Make checkin 4pm and stick to it, no exceptions allowed.

I personally think that Disney made a mistake adding DVC properties to already existing deluxe hotels. I don't think it was a good match. I know that won't be popular with those members, but its my opinion. For one I don't think they increased the man power to handle it or the resources such as pools, restaurants, etc. This is based on many visits to the YC/BC prior to DVC and WL prior to DVC. Yes it changed the resorts and not necessarily for the better. For one there needs to be a seperate check in area. I blame Disney for these problems not the members. I think CM's need different training to work DVC than someone in a nonDVC resort. The needs of the DVC member are different from other guests.

As I have always said I think there is always 2 sides to the story and possibly this one version of them. I understand the OP's intent, he just did not go about it the proper way to get his message across.

DisneySpence
01-17-2005, 04:02 PM
WDWZues thanks for the insight from a CM we have been members since 01 and have stayed at OKW VWL BWV and can honestly say that some of your points are bang on. We have witnessed on both trips to OKW 3 guests yelling at CM's and calling them every name under the sun. It was also witnessed at VWL where the guest was telling the CM he wanted free passes for his family because the roomview was not what they had "requested" yes requested and he went on to say how his yearly dues are probably more than you make in a year not very appropriate IMHO. The last was at Boardwalk and it was an obscene display of I am better than you I am a member and I deserve this and that can't remember the exact details. When we checked in to OKW on our last trip the CM at the desk gave my kids all balloons so when we got to our room the kids all sat down and drew pictures for the CM and we took them down to her as a thnk you gor the generosity and thoughtfull gesture bestowed upon the kids by this CM. It is the small things that they do for us that bring huge smiles to our and our childrens faces and this is why we love going to WDW.

sgtdisney
01-17-2005, 04:04 PM
I don't know on any given day how many check-ins are home resort vs. non home resorters, but it would be nice to see a change in DVC request policies to give request preference to the home resort owners. That may make the process simpler, more straight forward, and easier. It may also be less stressful for desk staff and at MS when the reservations are made.

Requests at a non-home resort would be limited to: smoking or non, and HC or non.

I dunno:confused3

That sounds like a good idea, but I would be willing to take it further. Make Smoking and Non-smoking and Handicapped and Non-Handicapped a reserved room type. When you book the room, you know what you are going to get. Don't like it, don't book it. Disney has had in place for years a 'requests are noted but not guaranteed' policy. Maybe they need to reinforce this with the membership. No amount of coercion or demanding at a check in window should get someone bumped into a view. A request is a request. I think Disney or the managers at the resorts need to clarify this, strongly, with the guest who pitch fits at check in. I think by guaranteeing the Smoking/non smoking rooms that would eliminate a lot of the complaining, or at least it should.

I feel that Disney should step up and enforce these existing policies. If someone is tearing a CM a new one because they didn't get a requested view, the manager should handle it and if the people don't accept what is a long standing policy and rule, they should be escorted off the property, member or not. There is no excuse for boorish behavior from anyone, member, non-member or even CM for that matter.

tjkraz
01-17-2005, 04:15 PM
Upon reading this post, I wasn't overly insulted by it. Sure, it was obviously intended to insult. But I can sit here and honestly state that I have never treated a resort CM in any manner resembling that which has been described. I've never complained about a view...never complained about a line...never complained about not getting into the room right away. I realize that these CMs are just trying to do their jobs, and will usually greet them with a smile, always show gratitude when appropriate, and tip when earned.

Now all of a sudden I've been introduced to this sub-culture of CMs who apparently are silently cursing me as soon as they pull up my reservation and see the letters "DVC." Now I'm going to be paying closer attention to every single interaction that I have with a resort CM to try and determine whether I really am receving the best service.

In fact this thread has actually made me reflect on an encounter that occurred last time I was at WDW. We planned dinner at Whispering Canyon followed by the sleigh ride at WL. While waiting for our table at WC, I wanted to double check something regarding the sleigh ride, so I walked up to the resort front desk. All of the CMs were busy with other guests, so I stood in the queue.

Shortly thereafter, the CM just to the left of me finished with the guest he was helping. Trying to be considerate, I waited in the queue, expecting to be called when he (or another CM) was ready.

After another 30 seconds of shuffling papers, the CM in question looked up at me, made eye contact, and proceeded to turn away from the desk and leave the area. No "I'll be right with you" or "someone will be right with you"--he simply looked at me, turned and walked away.

It was only a few seconds before a second CM finished with his guest and was able to answer my question (to which I responded with a smile and a "thank you very much".) I really didn't think much of the encounter back then. All of this happened in about the span of 2 minutes, and I never gave it a second thought after leaving the desk.

Now I'm suddenly left to wonder if my brand spankin' new Saratoga Springs baseball cap with the DVC logo on the front didn't warrant my "special" attention from CM #1. :scratchin

Am I reading too much into this? Probably. But they say ignorance is bliss. Guess what...I'm not ignorant anymore. Now I'm suddenly prepared to deal with that first truly negative encounter when/if it occurs. No, that doesn't mean a verbal tongue-lashing in the middle of a crowded lobby. But it does mean a firm letter to DVC, resort management, and anyone else I can think of to help insure that the prejudiced CM doesn't impact any other guests' vacations.

Mary Ellen
01-17-2005, 04:52 PM
I think PamOKW was right on with:

The public "in general" is getting ruder and more demanding. Widespread Internet sharing of experiences is creating a larger group of people with unreal expectations and ideas on how to get things "for free". I think you'll soon find similar circumstances throughout the resort industry.

I also think that the OP (troll or not) was right about some things. As an example here is a quote from a thread from last year about "hating rooms and switching" I am sorry, but I don't think that at the prices paid and for the maintenance fees we are charged, that any of us should be subjected to "bad rooms". I am sure that DVC and the front desk are aware of all of the "offending" rooms, and should make it a point of not placing members in them. In fact, they should never even create a resort with "offending" rooms, i.e., dumpster views, air conditioner vent view etc. This should all be planned out better during the construction stages. These rooms should be turned into storage right from the get go, as I am sure that the grief created each and everytime they try to place someone in those rooms is really not worth it to both the family and the cast member. Don't forget, we are "owners", right along with Disney. This very much expresses the sense of 'entitlement' that I imagine front desk CM have to face everyday at DVC resorts. I stated an unpopular opinon on that thread "Yes, we've had a room I HATED. However, we kept it because we aren't any 'better' or more deserving than other members. We figure we own part of the resort as a whole and this was our turn to stay in this location. We've had our turn and won't stay in that area again." Talking to a CM on a recent trip I again expressed that opinion. Their reply - "Too bad more members don't feel that way".

This same CM also said that there is a 'difference' during the time of the year when guests tend to be from a certain region of the country.

Doctor P
01-17-2005, 05:01 PM
I read the last quote differently--members should not receive those "offending" rooms as opposed to cash reservations or exchangers. Frankly, I agree that members should be given priority for room assignments. I don't think that is being snobbish. I don't feel I am entitled over another member, but I do feel that I should receive consideration over cash reservations and II exchangers. That is the way I understand that other timeshares work, so I don't think it is an out of the line desire.

goofy4tink
01-17-2005, 05:04 PM
Oh man...now I'm feeling guilty about asking for a new room in Nov!!! I hope I was pleasant about it. I don't think I was rude. I've never done that before and it wasn't so much an 'entitlement' issue. I just wanted to be able to open my bedroom drapes without someone peering in at us!!! I guess I never thought I might look demanding. No sarcasm meant here. I'm just feeling a little badly. :blush:

Pinnie
01-17-2005, 05:19 PM
I am hoping the OP IS a troll. The post is offensive and demeaning. While I don't disagree that there are members who think the sun rises and sets on them, I am sure they carry that attitude with them in everything they do. They just don't limit themselves to being obnoxious at DVC resorts.

I also find the comments about members from a few states to be very bigoted. Is this what Disney training allows?

Personally, I am disgusted with the original post.

pinnie

CherCrazy
01-17-2005, 05:27 PM
Hi,

It's not just DVC'rs being demanding. It's rampant in travel everywhere. ( I worked in travel for over 20 years...so I know!!)

Here's the problem...some people are convinced they are better than the rest of us. They demand things because they feel they are "entitled" to them or that they "know" somebody. My travel agency would have the front desks of hotels (all over the world!) call us many times because a guest was standing there LYING about what type of accomodations they were confirmed for...Even though they would have a printed voucher in their hands stating what they had purchased.

Look at the cruise lines now for another example. Many of them are adding tips to the bill at check-in. The reason: the staff was being stiffed by cheap guests!

So, dear CM...please don't think it's just us DVC'rs.... :wave:

Dean
01-17-2005, 05:35 PM
CM or not, I think there is some truth to the OP. I'm sure CM talk among themselves and confide who they had problems with and at times act inappropriately in their reaction or manners toward them. If a list did exist, it would be a lawsuit looking to happen. And I'm sure there are some CM out there who are so jealous or fed up that they see it as their duty get back at DVC members for whatever reason. The reality is that not every employee is top notch no matter how hard a company tries to screen them.

Frankly, my guess is the OP is a CM or at least was. I'd also guess it's someone who we see post from time to time under another name. I suspect the webmasters could figure out who it was if they wanted though I'm not sure they've actually broken any rules for this site.

DVCDawn
01-17-2005, 05:39 PM
I wonder if the OP realizes that it is the DVC members who pay his/her salary. Would there be a job for him/her if there wasn't the demand created by the DVC? The OP should have considered this prior to his/her rant.

Message to the OP:

You are not meant to be in a customer service job. Being complained to is part of a customer service job like yours. If you don't wish to please the customer, then you need to find a new job. Expecting all your customers to be happy and cooperative is simply naive. If someone on my staff complained in a public forum like this about our customers, they would be fired immediately. Who could trust you to do a good job, when you have such poor judgement?

DVCDawn

DaveT1
01-17-2005, 05:47 PM
There is alot i'd like to say but won't. However, i am sure there can be rude nasty people on both sides of the desk. Also, hostility breeds hostility.

I will be turning around to be sure Art the Greeter isn't flipping me off after i walk by from now on though. Just kiddin' love ya Art see ya soon

bongo59
01-17-2005, 05:54 PM
this whole thread is an eye opener for me and my family. I made everyone read it closely. Yesterday, I was the first poster to reply and i felt badly at first then after several hours, became furious that somehow DVCer's are percieved that badly. I sent the thread to the powers that be and already i have had a response from the management. They are apparently quite aware of this issue already because they have heard the complaints form the CM's during meetings and exit interviews.............i think some self policing is in order and maybe we members need to come up with some solutions to this problem. It is clear to me that disney is well aware of it and is looking to somehow manage this issue. It is causing alot of employee issues and obviously it has touched a big nerve with many of us here. I really never saw this as an issue because i have never witnessed it first hand and i have never thought to ask a CM about it truthfully; and we tend to make a positive out of any negative in WDW. I consider myself enlightened to this new issue and I am very very disapointed that CM's feel that a list in necessary to mark these folks. Maybe DVC needs to address this issue before you can buy with some type of understanding of what behaviors will not be tolerated and the consequence spelled out apriori. I think disney and the CM's know precisely "what" is being abused by DVC members and according to this first post they have an excellent idea of "who" as well. I think a little bit of my magic has been extinguished by this whole issue! I will beat the world this thursday and i plan on talking to alot of CM's to find out how true this really is.

bongo59
01-17-2005, 06:00 PM
CM or not, I think there is some truth to the OP. I'm sure CM talk among themselves and confide who they had problems with and at times act inappropriately in their reaction or manners toward them. If a list did exist, it would be a lawsuit looking to happen. And I'm sure there are some CM out there who are so jealous or fed up that they see it as their duty get back at DVC members for whatever reason. The reality is that not every employee is top notch no matter how hard a company tries to screen them.

Frankly, my guess is the OP is a CM or at least was. I'd also guess it's someone who we see post from time to time under another name. I suspect the webmasters could figure out who it was if they wanted though I'm not sure they've actually broken any rules for this site.

No rules were broken here, but i did find out that they broke the rules of employment under the disney employee rules of engagement and the disney management will be looking into it........................but i think that there are some DVC ers whose behavior needs to be adjusted or changed in some fashion. How to do that is going to be the management issue. I dont see how other members can legislate behavior, but disney can and has the power to enforce some serious consequences on those who need it..............and I for one now hope they do it. Maybe someone DVC er who is a constant problem will get a check back and say thanks but no thanks the tribe has spoken and your out!!!!! If that is what it takes fine....................

lodgelady
01-17-2005, 06:01 PM
I am so, SO sorry to hear how terrible your job was as a frontdesk manager at the DVC. I used to be the frontdesk manager at a hotel myself so I know that a few guests can make the whole day lousy.
Thank you for posting this as I think it is so important for people to understand that paying for a product or service does not entitle them to act like they are king of the hill.
I am curious as to what % of DVC members you feel mistreat castmembers?
I hope you are happy in your new position. Please pass the word that at least some of us understand and appreciate the hard work of all C.M.'s. Keep the magic flowing!!! :wizard:

Maistre Gracey
01-17-2005, 06:05 PM
I only read the initial post. I am disgusted that a cast member would "hate DVC Members". I think they ought to be ashamed of themselves. I'm certain that not all of us are pleasant all of the time, but any employee that "hates" their loyal customers is truly a cancer to the company.

Almost every job on the planet will encounter a certain number of un-pleasant people. This is not unique to DVC.

I have had many great inter-actions with Cast Members, and none have expressed your views.


Just my opinion... :cool:

MG

disvaclub92
01-17-2005, 06:08 PM
I only read the initial post. I am disgusted that a cast member would "hate DVC Members". I think they ought to be ashamed of themselves. I'm certain that not all of us are pleasant all of the time, but any employee that "hates" their loyal customers is truly a cancer to the company.

I could not agree with you more - well said Maistre Gracey :cool: :cool:

Deemarch
01-17-2005, 06:14 PM
The OP needs to take a break from the things that make him feel this way. If all, or the majority of the CMs that DH & I came in contact with feel this way, then they all should be getting acting awards! We met some of the happiest, friendliest, most helpful CMs last month. Now, if they all felt the way the OP feels, then I have been a terrible judge of people. We did run into a CM water taxi driver that should have been wearing a Grumpy shirt, but he was the only one.

I can't believe what the OP states as truth...Sad.

Happy Birthday Cat
01-17-2005, 06:18 PM
but i think that there are some DVC ers whose behavior needs to be adjusted or changed in some fashion. How to do that is going to be the management issue.

Two things Disney could do are to make non smoking rooms a reservation category and not allow any requests to be made when making a reservation. That would stop a lot of hostility at check in.

Think about how many complaints you hear on these boards because of the smoking/NS issue and requests not being met.

I'm not saying I agree with it, just that it would take away a lot of the reason for DVCers being angry.

HBC

bongo59
01-17-2005, 06:26 PM
personally i think smoking should not be allowed in any public resort................I just made someone's list i am sure!!!!!

Tink03477
01-17-2005, 06:39 PM
I've read the entire thread and do agree that there are all types of people in all types of situations in which there are always those type that raise holy hell to get their way and point across and those that try to make the best out of the situation. Most of the people I know, myself included; fall into the second category. I have seen the first in action and personally, it scares me and I basically go elsewhere if possible. To me, they are "mean people" and I like to stay away from those. I did notice that nobody mentioned the decline of customer service that is taking over the globe. Everywhere! It's extremely disappointing. The "thank yous", "you're welcome" and "can I help you" are few and far between; from everyone. Many here have said to treat others as you want to be treated. I agree. I have raised my son that way as well. Customer service is supposed to be friendly and helpful. Someone standing behind a counter should say "may I help you" to the next person in the front of the line; not just stare at you and expect you to read minds that it's ok for you to come to the counter now. Or other customer service jobs, cashiers, food kiosks personnel, queue attendents; the list is forever. I've seen it too many times where they are on the phone, talking to coworkers, even their bosses or just totally ignoring you. I think it's rude to do any of that while you are supposed to be interacting with a customer, guest or just another human being. I see this happening everywhere, customer service in it's decline. Don't misunderstand me, it's not everyone in customer service, I just notice it more that's all. It doesn't help either when the customer is the one on the cell phone and they are supposed to be paying attention to the person behind the counter! There is no need to yell and insult the person trying to help you either. It goes both ways and I for one am sorry to see that much blatant disreguard for another person, on both sides of the "counter" so to speak. I think it's getting worse too, not better. It hasn't hit WDW in the extreme that I see out here and I thank the Pixies' everyday! It's one of the reasons I go to WDW, everyone is NICE!!!! Guests and CM's, nice. Of course there's always the one or two CM's and Guests that are not nice, but they are few and far between. I hope it stays that way and from what I can tell by the folks on these boards, it will.

littlestar
01-17-2005, 06:42 PM
We're coming in this next weekend and doing a split stay at a regular WDW hotel and VWL. This thread has really been quite interesting. I'll have to make sure not to wear our DVC hats or clothing - maybe it's better if we're undercover.

Muushka
01-17-2005, 06:43 PM
personally i think smoking should not be allowed in any public resort................I just made someone's list i am sure!!!!!

Not mine!!! You were on it today for about 10 minutes, but then got off very quickly!
Sorry I misinterpreted your post about 10 pages ago. :wave:

Dancind
01-17-2005, 06:58 PM
How odd that a lifeguard at SAB would say something like this... I stayed at BC prior to owning at BCV (Maybe it's the closing process which changed me? :earseek: )

-DC :earsboy:

I know one group that lifeguards, no doubt, get an earful from. DVC members that still try to pool hop, even though they know they aren't supposed to. It's the lifeguards that get to try to tell these people to leave, since they don't go up to the towel stand. I've seen it happen, and recently.

kathleena
01-17-2005, 07:06 PM
I've never been rude to a CM although I've had some be rude to me. I usually try to smile more at them and some I've even asked "having a less than magical day?" and it usually makes them laugh. I've never complained at the desk about a room assignment or made a scene or a fuss over anything like that.

Personally, I think the OP is a troll. They used some language in there that I've seen in other posts (ie implying that only people of culture and class could buy in at first? That theme was in another post sometime last year I believe). It just smacks of someone trying to stir up the pot.

And if I'm wrong and the youngster is a CM, then I suggest that he should find another line of work. Maybe a prison guard.

DisneySpence
01-17-2005, 07:39 PM
Actually the only time we have ever requested a room change was because we had our 8 month old with us and we needed the bath tub for her baths and we were originally given a handi cap room. I just went down and asked if htere was anything else available and let them know why we needed the different room and they were more than happy to oblige. We saved for quite awhile to take our honeymoon at WDW before we were working full time yes both in school when we got married abd nade certain requests for rooms and didn't get them but you know what we didn't really care because we were at WDW and that was fine by us.

kpk89
01-17-2005, 07:42 PM
and am currently at OKW... ALL I have to say is that I LOVE you guys (DVC members that is)...
As a CM with obviously a different outlook on DVC members I say Welcome Home you guys ROCK!


LibertyBelle, I hope my family will get to meet you when we make our first DVC trip in May. You sound like a CM who loves her work -- the OP sounds sadly jaded and negative. I was so sad reading his post -- sad for him that he's unhappy with his job, and sad for any guest that have to work with his attitude. Good thing he's moved on.

KNWVIKING
01-17-2005, 08:36 PM
FIRST let me say I've only read the OP. SECOND: I agree. Many DVC members are jerks. I've seen it myself too many times. THIRD: It's not terribly hard to notice how CM's feel about us because of a few bad apples.

I'm the service manager at a GMC dealership. I deal with jerks all day. They feel that because they purchased a new truck my sole responisibilty in life is to kiss their butt. Guess what... we keep a "list" too. In the long run, the jerk will lose because someday he's going to NEED me and that's when FITAD takes place ( FITAD will be explained via PM ).

Lastly, after all I said above, in reality most of my customers are great people but that 5% or so that are jerks ruin the entire business.

Now I'll go back and read the rest of the thread. TTFN

manning
01-17-2005, 08:45 PM
I haven't read all the posts. DVC could help by ejecting members who blantantly break the rules and make it known it was done ( I don't mean revealing names, just that it was done). If people discover they can lose points and be asked to leave at the same time maybe some behavoral changes may take place..........maybe.

bongo59
01-17-2005, 09:05 PM
i am for it..............

Chuck S
01-17-2005, 09:15 PM
I haven't read all the posts. DVC could help by ejecting members who blantantly break the rules and make it known it was done ( I don't mean revealing names, just that it was done). If people discover they can lose points and be asked to leave at the same time maybe some behavoral changes may take place..........maybe.

The only problem I have with this, is that it is also very subjective. Who decides, legally, what justifies bad enough behavior for the loss of a ressie or points. I mean, seriously, I wouldn't have wanted the OP to have been granted that type of authority.

And it would certainly be a problem if the situation wasn't handled then. Imagine the repercussions if someone got a letter two weeks after they got home "because of your verbal abuse of a CM, it has been decided that you will be assessed a 50 point penalty. Jeez, Disney doesn't even enforce WRITTEN occupancy limits.

Deesknee
01-17-2005, 09:29 PM
Even though we just purchased this past summer and haven't stayed using our points yet, I feel I must defend myself & family.

We have stayed at rack rates at OKW 3x. Noone in my family has ever verbally abused any cm. Even when we were locked out of our 2bdrm villa, as we stood there about 9pm, with dinner in hand and 3 preteen kids. Even when it took apprx 20 min, after getting someone to help us , for him to get someone to help him! It's okay. These things happen. Tired, yes. Annoyed, yes. Cranky, yes. Abusive NO. We all realized it was not these people who locked us out of our room. My DH even had the CM laughing. The total wait time to get into our room was something like 45min. The key lock had broken.
These things happen.

I am well aware of "compensation" situations. Our first trip to WDW with the kids we had a few bad experiences. I was accused of stealing. Long story but in short the room delivery had transposed #s and delivered my paid for item to someone elses room. I never treated any cm rudely, not even the one who insinuated that I had stolen the item in question. Again, I am aware some people intentionally "scam". Problem remedied. As there were a few other situations, when I arrived home I wrote a letter to the hotel in question explaining everything. Not accusing, but explaining. I was "compensated". I did not ask to be nor did I expect to be. I simply wanted the hotel to be aware of these situations.

My mother taught me years ago 2 things, one treat others as you would like them to treat you (I prefer treat others as you would like them to treat your children), and 2 you get more bees with honey than you do with vinegar.LOL

bongo59
01-17-2005, 09:42 PM
The only problem I have with this, is that it is also very subjective. Who decides, legally, what justifies bad enough behavior for the loss of a ressie or points. I mean, seriously, I wouldn't have wanted the OP to have been granted that type of authority.

And it would certainly be a problem if the situation wasn't handled then. Imagine the repercussions if someone got a letter two weeks after they got home "because of your verbal abuse of a CM, it has been decided that you will be assessed a 50 point penalty. Jeez, Disney doesn't even enforce WRITTEN occupancy limits.
chuck just like the legal system a list of rules can easily be instituted by DVC at the time of purchase, and they can chose to enforce it. I would also suggest if a member is thought of so badly that they can make an unofficial list, they can easily be penalized or removed. They do it at other clubs and i see no reason it cant work here

childsplay
01-17-2005, 09:46 PM
a response from the management. They are apparently quite aware of this issue already because they have heard the complaints form the CM's during meetings and exit interviews..
Every snowflake in an avalanche cries "Not I!!"
Apparently there is a very real problem here. Sweeping generalizations aside, let's not shoot the messenger.

Chuck S
01-17-2005, 10:07 PM
chuck just like the legal system a list of rules can easily be instituted by DVC at the time of purchase, and they can chose to enforce it. I would also suggest if a member is thought of so badly that they can make an unofficial list, they can easily be penalized or removed. They do it at other clubs and i see no reason it cant work here

But, again enforcement would be an issue. We all signed a "product understanding checklist". All the paperwork states occupancy limits clearly (as an example), but it is routinely (wink, wink) ignored. So, why would would I believe a policy regarding a forfeit of a monetary value (points), even if agreed to at purchase, would have better enforcement?

bongo59
01-17-2005, 10:21 PM
chuck it is simple..........it is where the value is..........if you hit a 'DVCer in the point pocket book it wil hurt..........just look at how many of us wind up buying more points...........taking them away would make people think twice in my view..........and DVC would need to enforce it.........sounds easy to do if this list is really out there?????

Ksp
01-18-2005, 02:03 AM
The OP must have been the Manager that I encountered at ASMusic.Maybe that is where he is at now.This guy hated the world. :rolleyes:


Could also be a CM we encountered at BCV our last trip - but he was a brand spankin' new guy - and was incredibly rude, to boot.
It was my first experience with an overly officious, truly unpleasant CM.

You know, one of the main reasons that we do go back to WDW, and why we spent our vacation savings to purchase DVC is because the CM's are so nice. I certainly make every effort to treat Disney employees nicely and with respect, tip when it's deserved, and enjoy some of the great conversations I've had w/CM's in the past.

This post (the OP, that is...not you, luvindisneyworld) will make me think twice before I strike up a conversation with CM's ...especially at BCV/SAB.
Never very nice to think you're not welcome somewhere, and that is exactly the way the OP has made me feel.

It would be great to know if the OP is really a CM, or just trying to cause bad feelings.

nyjets53
01-18-2005, 06:55 AM
The only thing I disagree with is that it is not the people that are getting the easy mortgage or terms that are most likely causing the most trouble but the ones that have the means and think they are entitled to everything in the world and that the cast members are only there to please their every whim...
DVC Member
PS To all cast members, I like to drink a lot soda/water at meals and when my glass gets refilled all the time I like to thank the CM with a large tip, so far I've always tipped :earboy2: large cause i have never had bad service yet...

MiaSRN62
01-18-2005, 08:03 AM
Almost didn't post a reply because I felt I was too emotional after reading the OP. I've read each and every response in this thread.
First of all, we've personally never been rude or abusive to any CM at any resort (or anyone anywhere). It's just not the way we believe people should treat eachother. Yes, I do make requests when I stay at a DVC resort (and my offsite timeshare). This is usually no smoking/water view. I don't always get my request but I've never made a scene or stomped my feet about it. One year we checked into the BWV during the height of a thunderstorm. Not only did we check in late (about 4:10 pm) but we were told our room was not quite ready. Ok.....we hung in there after driving 17 hours from PA. Then, they tell us our room is ready (about 4:30 pm) but that they can't print us a card because the machine is down. We were eventually called back down to the lobby to get our keys around 6:30 pm. Sure we were annoyed and cranky but we knew it was weather-related and not much the CM's could do. Not once did we think to lash out or vent our dissatisfaction at the Front Desk. We just chalked it up as a glitzch.

I don't believe DVC Members are the only ones making special requests either. I know a person who adores the Poly and always makes requests for a particular buidling/view. Go over to the Resort board and you see people asking eachother what things they should request from the disney resorts prior to check-in. Go to the offsite resorts board and people makes requests at those hotels/timeshare too. I've personally never witnessed a DVC Member making a scene or being abusive. Now, I've only been a Member for 5 years (yep, I'm one of those lower class folk too), so maybe it exists, but I can't believe it does on a large scale ? I think anyone who works in the customer service business is going to come by rude, self-absorbed people. This is not unique to DVC by any means.

But to address the OP and his wording in the post. I was personally disgusted by it. Statements made about "class", particular states profiled (I'm from PA), the use of the word "hate", the fact that there are lists......etc. I give no respect or credibility to the OP because of the tone and wording of the thread. Thank goodness there are not many CM's such as the OP (at least not that I've run into over the last 10 years) because how do these blasting/ranting/prejudices on his part make him any better/different than those he supposedly feels are so "naughty" ? If anything, the OP has made me feel profiled and unwelcomed for sure. Thanks to the OP, I'll still continue to treat everyone we encounter with respect, but now I'll also be wondering if the CM is secretly "hating" or resenting me for being a DVC Member.
On a side note.....I'm really hoping the OP is a troll, because I hate to think this is the way some CM's really are.

KLR-wlv
01-18-2005, 09:50 AM
I find it difficult to believe that BWV lost a diamond due to guests in the lobby - and do all the DVC members making such offensive scenes in the lobby have DVC MEMBER emblazoned on their person? Perhaps it's the slack housekeeping to blame for the lost diamond - and who cares about AAA ratings - when they rate DVC resorts the same 3 diamonds as any quality inn on I-95?

I think the OP should get out of the hospitality industry. There will always be 10% of any population that is rude and annoying - including CM's - but to group everyone together as having a common base offensive characteristic is what most people call prejudiced. When you work someplace that charges an average of $500 per night - and housekeeping is slack - I guarantee you're gonna hear about it from rack rate paying guests or DVC members.

donaldbuzz&minnie
01-18-2005, 09:52 AM
Wow! We just bought into DVC, and had one very nice time at the BCV, and are expecting more. We weren't thrilled with our room - it had pluses and minuses - but it was certainly good enough. Big deal. The CM checking us in was a nice woman who seemed to be doing the best she could, and we thanked her and that was that. It didn't occur to us to throw a fit, but it also never occurred to me that some CMs might think that my membership would automatically make them wary of me.

For all the talk of "Welcome Home" we know this is a kind of marketing ploy. We bought into the DVC because we wanted to guarantee ourselves the right to stay in a certain kind of hotel room at a certain kind of hotel at a locked in price over a long period of time. I don't want to believe that, for whatever reason, I have to worry about some CMs treating me differently than any other hotel guests have a right to be treated because there might be some rotten apples in the DVC barrel. I don't want to have to justify the fact that I am a nice person (really!) to try to win back the respect I have no reason to have lost in the first place.

I would hate to work in an environment where I had to constantly steel myself to be yelled at, but neither do I as a hotel guest want to have to try to make up for the actions of people I've never met and probably wouldn't like any better than the CMs do. Ideally, I'd like to come to the desk with an assumption on either side of it that we are both nice, reasonable people who are simply trying to complete a reasonable transaction. If either of us violate that transaction, that's the time to become concerned. For now I will go on assuming that each CM I encounter respects me and, within reason, will help me to have a nice vacation. I hope that I can expect that s/he will make no less flattering assumptions of me.

jarestel
01-18-2005, 10:31 AM
I imagine the biggest source of front desk complaints comes from smoking/non-smoking room assignments, handicap room assignments, and views. Has anyone ever bought a ticket to a concert or sporting event on-line? You can see exactly where your seat is and what the view is from it. Everyone books their own room and you get exactly what you asked for. ( For those without internet access, DVC could distribute a hard copy chart of room locations with a description of views for the guest to select room locations when booking via telephone ).

Now before anyone feels compelled to point out that this system would require a bit of work on Disney's part, I'll concede that there's no free lunch. However, if the room selection issue is truly such an unpleasant ordeal for both guests and CMs, it would seem well worth the effort to me. A side benefit to this method allows 11-month reservations to truly receive home-resort advantage when it comes to room locations.

Rather than continue to bemoan for the next 49 years the fact that rude people exist on both sides of the desk, it would be way more beneficial to change the system to a more workable one. Again, if you know before you even leave home where your room is going to be, you don't really have much to complain about when you arrive at the resort, yes?

KNWVIKING
01-18-2005, 10:51 AM
While I like the concept of what you propose I also don't think it's practicle. Maybe practicle isn't the right word. I'm an 11 month planner so your system would be great for me. But what happens if I suddenly find myself able to squeeze in an unexpected trip. Your system would almost certainly doom me to a less then desireable room. Maybe I deserve that room because of my spur on the moment ressie, but at least the way it is now I have a little hope of getting something better then I deserve.

I'd also expect those same jerks who whine about their room location to still whine at check-in even after they've known for 6 months they were getting a parking lot view. It's just in their nature to do so.

The other problem I envision with your system is that even the 11 month planners would start calling for a day-by-day ressie.... afraid that someone who's staying one day less then them - checking out on Saturday rather then Sunday - would get their perfect room first.

Mike
01-18-2005, 10:53 AM
I imagine the biggest source of front desk complaints comes from smoking/non-smoking room assignments, handicap room assignments, and views. Has anyone ever bought a ticket to a concert or sporting event on-line? You can see exactly where your seat is and what the view is from it. Everyone books their own room and you get exactly what you asked for. ( For those without internet access, DVC could distribute a hard copy chart of room locations with a description of views for the guest to select room locations when booking via telephone ).

Now before anyone feels compelled to point out that this system would require a bit of work on Disney's part, I'll concede that there's no free lunch. However, if the room selection issue is truly such an unpleasant ordeal for both guests and CMs, it would seem well worth the effort to me. A side benefit to this method allows 11-month reservations to truly receive home-resort advantage when it comes to room locations.

Rather than continue to bemoan for the next 49 years the fact that rude people exist on both sides of the desk, it would be way more beneficial to change the system to a more workable one. Again, if you know before you even leave home where your room is going to be, you don't really have much to complain about when you arrive at the resort, yes?

This wouldn't work no matter how much effort Disney put into it. At a sporting event, everyone arrives and leaves at the same time. This is oviously not true at a Resort. If everyone booked their rooms as they wanted, then it would quickly get to the point where a family looking for a 10 night stay could get 3 nights in this room, 2 nights in that room, 4 over here and then one over there. That is what the room assigner works to avoid.

Also, at a sporting event there are no cancellations. People cancel rooms right up until the last minute. There is no way that this system would allow for the efficient use of the resort. This could only work if every stay was a defined block of time - say 7 nights Sun- Sat. Then something like this could work.

Edited to add: Simarly you cannot select specific seats for sporting events. You do have a lot of control over where your seats are, but if you need 7 seats, they will not let you select seats 2-8 in a row. They will give you seats 1-7. This allows for efficient use of the seats just like theyneed to efficiently use the rooms at a resort.

sgtdisney
01-18-2005, 11:24 AM
I am not so sure that reserving a specific view would work effectively for Disney, but I honestly think making smoking and non-smoking and handicap, non-handicap a designated room catagory would solve many of the issues. A number of hotel chains allow you to book smoking and handicap room catagories at the time of reservation. Disney should have very little difficulty in altering their systems to allow this. They have a system in place to allow for 3 view catagories, they should be able to stretch that to smoking and handicap. Views should remain, except at BWV, requests.

Requests ahould be NEVER guaranteed but always noted. Perhaps Disney should send out a letter to anyone making reservations, reconfirming the fact that views will never be guaranteed. I hate to say it, but Disney has allowed a lot of this anger at the front desk to grow because they will flex on views if someone complains loudly. We have all read it here from people not only on the DVC boards but also on the Resort board, how so and so got a great view because they pitched a fit. The resort manager should explain this to irrate guests and if they persist, cancel their reservation and ask security to escort them from the property. A room view is not a necessity. It is nice to get a good view but the inside of the room is the same and in essence you are buying accomodations, not a specific view. People get away with too much, Disney allows it, and then they post on public forums their successes in getting what they wanted. If Disney would refuse them, period, this arguing over views would die down. Sure the customer is king, but they shouldn't get away with verbally abusing people over something as unimportant as a room view when they knew all along that requests aren't guaranteed.

CarolA
01-18-2005, 11:48 AM
I hate to say this, but I have seen members treat CMs like DIRT all too often. They wander around the parks trying to get special privledges since they are "DVC MEMBERS" and/or AP holders. I once saw a OKW member literally CUSS out a CM since they didn't get room XXX. "We requested it 11 months ago....Just throw the other people out!" (Along with words that are banned here!)

If the OP really upset you, do you see yourself there? Otherwise it shouldn't bother you, didn't me. (I have read enough posts on this board to know that some of us are the "bad" guest)

eeyore0062
01-18-2005, 12:02 PM
Very interesting thread! It is a shame!!!

Doctor P
01-18-2005, 12:05 PM
But...DVC never DID have a WOD discount. That's the sort of thing that gives all DVC members a bad name!!!

eeyore0062
01-18-2005, 12:09 PM
I am not so sure that reserving a specific view would work effectively for Disney, but I honestly think making smoking and non-smoking and handicap, non-handicap a designated room catagory would solve many of the issues. A number of hotel chains allow you to book smoking and handicap room catagories at the time of reservation. Disney should have very little difficulty in altering their systems to allow this. They have a system in place to allow for 3 view catagories, they should be able to stretch that to smoking and handicap. Views should remain, except at BWV, requests.

Requests ahould be NEVER guaranteed but always noted. Perhaps Disney should send out a letter to anyone making reservations, reconfirming the fact that views will never be guaranteed. I hate to say it, but Disney has allowed a lot of this anger at the front desk to grow because they will flex on views if someone complains loudly. We have all read it here from people not only on the DVC boards but also on the Resort board, how so and so got a great view because they pitched a fit. The resort manager should explain this to irrate guests and if they persist, cancel their reservation and ask security to escort them from the property. A room view is not a necessity. It is nice to get a good view but the inside of the room is the same and in essence you are buying accomodations, not a specific view. People get away with too much, Disney allows it, and then they post on public forums their successes in getting what they wanted. If Disney would refuse them, period, this arguing over views would die down. Sure the customer is king, but they shouldn't get away with verbally abusing people over something as unimportant as a room view when they knew all along that requests aren't guaranteed.


My confirmations have always stated, as have the castmembers whom I have dealt with on the phone when making reservations that requests are just that... requests and are not guaranteed, unless medically necessary.

KNWVIKING
01-18-2005, 12:09 PM
AMEx used to, AP still does. Not aware of any other discount.

Not only was she a jerk, she was an unimformed one. They're the worst kind.

eeyore0062
01-18-2005, 12:26 PM
personally i think smoking should not be allowed in any public resort................I just made someone's list i am sure!!!!!


:cool:

sgtdisney
01-18-2005, 12:27 PM
My confirmations have always stated, as have the castmembers whom I have dealt with on the phone when making reservations that requests are just that... requests and are not guaranteed, unless medically necessary.


Mine too, but from the sounds of it, not too many people pay attention to that small piece of information. Disney should note requests, refuse faxed requests or phoned in pleas, and then stand behind the rule. I guess that is just my point, whittled down to one sentence.

jarestel
01-18-2005, 12:34 PM
This wouldn't work no matter how much effort Disney put into it. At a sporting event, everyone arrives and leaves at the same time.

The correlation at DVC is that one can't make reservations earlier than 11-months from the CHECKOUT date. So, if I'm looking to make a reservation for November 15 - November 22, I reserve my room on the 22nd of December. Nobody else is able to make ressies any earlier than that for a similar stay, so theoretically most rooms are open at that point. I know people can go day to day, but that's not that common now and I wouldn't think it would be necessary to do that unless one had to have a specific room. I'm not that fussy, so I'm good to go no matter what. Hey, we have a probe on a moon of saturn right now sending back pictures from space, so forgive me but I absolutely DO think somebody could manage to figure out a reservation system here on old terra firma.

Of course, we could all just say it's not practical and continue complaining about those rude folks ( not us, of course ) who make everyone's lives miserable. I'm just trying to point out that if the current room assignment system is the main source of stress for CMs and guests, why not consider changing the system?

Sammie
01-18-2005, 12:38 PM
Part of the problem, and I love the Internet forums as much as anyone, is that as stated by others, that guests instantly read on the Net that someone demanded this and that and got it.

I mean as much good as the Net has done for information, it has done just as much harm by sharing the bad with the good.

People read that a guest got an upgrade, that they got gifts for their annv. or birthday, adorable towel animals, the perfect view and they want the same thing and feel they deserve it, why not this other guest did. They show up with unrealistic, Internet fed, expectations.

Already there is discussion of the new rooms at the BW and some saying, I don't want that room.

They read about how to scam the system, how to beat Disney at their own game. They share pool hopping tips, tips to sneak people in, you name it and its has been shared.

I mean look at how much trouble the Internet caused for a particular breakfast at Disney, so much so Disney had to change policy.

I have said many times its kinda like sharing your best fishing place, pretty soon there are no fish left.

Some of what the OP said is very true, just read some of the Trip Reports around here. I mean I know people who think trees need to be cut down to improve their view.

He just did not go about his delivery very well.

spiceycat
01-18-2005, 12:40 PM
I think that part of the problem is now there are so many of us....

there will be a few people who won't be satisfied no matter what.

we have all meet them.

Now some of these are DVC members.

take the good with the bad.

at least now some of the other CM's are coming out. I hope they continue to post here.

MiaSRN62
01-18-2005, 12:41 PM
If the OP really upset you, do you see yourself there? Otherwise it shouldn't bother you,
1) yes the OP bothered/upset me
2) No, don't see myself there
3) still bothers me because of the derogatory way he lumped a class of people....an area of the country together.....prejudice, profiling, hate. The OP could have found many different ways to word his post.
I still don't feel DVC Members are the only people who walk all over the park demanding things and abusing CM's (and people in general everywhere. Bet they do the same to the grocery store checker etc). Did we know these sorts of jerks existed in WDW prior to the OP stating such---yes we did. I think what has got under the skin of so many here is HOW the OP delivered the message.

QuiltTeddy
01-18-2005, 01:04 PM
Hmmmm...... Sounds like someone should look for a career that doesn't involve dealing with the public.

Seriously, this is an unfortunate example of some basic good advice ("Respect Others", "Be Nice") wrapped in some elitism and whining by someone throwing themselves a pity party.

Good members are only those who have "culture and class" or are "middle class"? CMs avoid helping a guest who may have a difficult problem to resolve, or are vocal when it isn't resolved? DVC members - and only DVC members - caused the Boardwalk to lose a diamond, simply by their lobby behaviour? If these comments weren't so offensive, they'd be laughable. And I can assure the OP that no one spends the amount of money that DVC ownership entails - both the initial cost and the annual fees - just so that they can have a miserable time.

Are there unpleasant DVC guests? Yes. Are there unpleasant guests at non-DVC resorts? Also yes. Perhaps because the typical DVC owner - who has invested thousands (tens of thousands?) of dollars - is more informed than a typical guest (and many CMs ;)), the potential for friction is greater. But claiming to speak for all CMs in blaming DVC owners en masse while hiding behind an intent to "inform" seems pretty petty.

IMHO - YMMV

Very well said DrTomorrow, I couldn't have said it better myself.

I also find it necessary to point out the blatant generalization the OP had in categorizing many of the "naughty" DVC members to be from New Jersey, New York, etc. That, I find extremely judgment and quite uncalled for.

I also find it hard to believe that this thread has dragged on for as long as it has.

SleepyatDVC
01-18-2005, 01:20 PM
Do people really think that there is a "naughty list" out there?

Is it an actual physical list?

I have a feeling that it might be just a "comments" area. Like for a example, a phone or incident log under the member's name. So, if the CM pulls up the member's name and a long log of complaints, problems, etc. is pulled up, then the CM recognizes that this a potential "naughty" member.

I doubt that there is an actual list next to the cashier or in the back office. Although, I wouldn't be surprised if there were a few infamous members that the CM's have heard tales about through the grapevine.

Personally, I have had some great CM's, some competant ones, and even ones that made a few minor mistakes. Everyone makes mistakes or will have an off day sooner or later, but the big difference is in the attitude. An apology, a helpful or friendly attitude goes a long way. All can be forgiven or worked out if the CM seems sincere and is patient with you. Rudeness is never an appropriate response and can turn a minor situation into a major one. I've been lucky not to have encountered or at least remembered any rude CMs!

It works the other way too, rudeness to a CM is not a good thing for anyone.

Chuck S
01-18-2005, 01:41 PM
Although, I wouldn't be surprised if there were a few infamous members that the CM's have heard tales about through the grapevine.



It was a dark and stormy night, and who should present themselves to rookie CM John at the Wilderness Lodge for check-in? (horror movie music inserted here) The evil DVC member, Dr. Slasher! WaaaaHaaaaHaaaaHaaaaa. CM John stood his ground, facing the incarnate evil before him, no matter how loud or whiney the voice grew.

"Sorry," the brave, young, CM John said, "there just isn't anything available except for the studio without a balcony....."

Those were the last words he ever spoke, CM John was never seen again, but a trail of shredded pieces from Dr. Slasher's DVC reservation confirmation was found leading into the surrounding woods. No trace of CM John has ever been found.

Mike
01-18-2005, 01:45 PM
The correlation at DVC is that one can't make reservations earlier than 11-months from the CHECKOUT date. So, if I'm looking to make a reservation for November 15 - November 22, I reserve my room on the 22nd of December. Nobody else is able to make ressies any earlier than that for a similar stay, so theoretically most rooms are open at that point. I know people can go day to day, but that's not that common now and I wouldn't think it would be necessary to do that unless one had to have a specific room. I'm not that fussy, so I'm good to go no matter what. Hey, we have a probe on a moon of saturn right now sending back pictures from space, so forgive me but I absolutely DO think somebody could manage to figure out a reservation system here on old terra firma.

Of course, we could all just say it's not practical and continue complaining about those rude folks ( not us, of course ) who make everyone's lives miserable. I'm just trying to point out that if the current room assignment system is the main source of stress for CMs and guests, why not consider changing the system?

I wasn't arguing the fact that the room assignment should not or could not be changed. I was just pointing out that what you were recommending was not possible. We have a probe on a moon of Saturn right now sending back pictures from space because it is possible to do that - complicated but possible. Letting everybody block off the room they want at a hotel while still being able to efficiently fill the hotel without having many families jump from room to room in order to be able to get the number of nights they require is not. Given all of the variability in length of stay, arrival dates and when reservations are made it would never work. It is just not possible.

DaveT1
01-18-2005, 02:00 PM
Belle,

Thanks for sharing, too funny.

Oh...did you lose a star from AAA? :earboy2:

Frozenfingers
01-18-2005, 02:06 PM
Great Story Libertybelle, thanks for sharing.

Here is a clip of an event going on now at wdw.. thread can be found on the trip planning forum..

In the spirit of the day ( Martin Luther King ) we plan to openly protest this afternoon at Guest Services. They designed the system , built in the flaws and I expect to get those family pictures and ful gate admission for the family at no cost to us. Breaking our decade long tradition does not come easily to our family.

Posted by a guy named Ridge. Doesn't sound like he is DVC, but I could be wrong..

lllovell
01-18-2005, 02:25 PM
way too much assumming there to me....you have no way of knowing who that person is - if they are serious or not....and if they are, you certainly don't know if they are a DVCer or not. How silly!

kpk89
01-18-2005, 02:28 PM
Yes, I saw that one. He's upset because WDW lost their family portrait in the PhotoPass system. I would be disappointed, too, especially with a portrait of extended family like that, but OMG!!! A protest? On MLK Day? I hardly think that WDW is infringing upon this family's civil rights by making an error. Sheesh!

wtpclc
01-18-2005, 02:43 PM
Belle - Thanks for the laugh!!! That is too funny, although I'm sure it was not a lot of fun to deal with at the time. I have yet to travel to WDW as a DVC member, but I look forward to meeting you in the future. Thank you for your posts on these boards and for not already hating me! ;)

Frozenfingers
01-18-2005, 02:59 PM
Ohh Please... of course the post is real.. are they serius? Well, you are right, I don'tknow for certain, .. I do kmow they are angry.. I expect they will try "right the wrong done to them". Are they going to picket and protest.. no, probably not.. just going to gang up on some cm and "protest en mass" is the way I read it...Are they DVC?... I don't care one way or the other.. some unsuspecting and undeserving cm is in the crosshairs.. it ain't right regardless of who they are.. Just pointing out you DONT have tobe DVC to be mean. Their goal.. other than making ***** of themselves, is to get a mittful of park passes for the entire family because their photo was ruined.

I did look him up.. he has never posted on this board, and none of his posts deal with DVC.. he is a res of celebration. Fl so all you noreasterners can relax (but he had to come from somewhere.. probably a small GM dealership someplace).

Just scanning the titles of his posts, I get the impression he isn't a happy camper much of the time. So YES, I do think he will do something crass and stupid.. my point is, as many others have said; nasty, naughty behavior isn't confined just to DVC membership.

KNWVIKING
01-18-2005, 03:03 PM
RE: "..... so all you noreasterners can relax (but he had to come from somewhere.. probably a small GM dealership someplace). "

You're going to pay for that one FF.

OneMoreTry
01-18-2005, 03:58 PM
This is an important thread. Thanks to the OP for starting it.

The OP's comments are well-taken and we must all heed them and examine ourselves. So DVC members: lighten up and listen!!!

HOWEVER, it sounds like many of the complaints have incubated over the years in back rooms and lunch-room gripe sessions. They have the scent of aged festering and not just fresh wounds. (The entrenched bitterness. The sweeping generalizations. The pseudo-data and dubious facts.) The infection passes from CM to CM. Unfortunately, new employees are quickly and easily infected and therefore jaded.

(This happens in ERs. New employees are taught to consider all patients idiots for being sick. Or asking for a cup of water. Or having to go to the bathroom. You would be AMAZED what paramedics and ER nurses say about you. The attitude is so similar to what the OP describes it's scary.)

Infected employees become so overly-sensitive and jaded that even the slightest guest request is blown out of proportion and all guests become "naughty." (I'll bet the real words they use are even naughtier!!)

On their behalf, I'm SURE many guests are rude. I'm sure I've been once or twice. Although I don't think I have been since I joined DVC because I feel I more of a personal stake in the CMs' happiness. And this rudeness feeds the abscess.

BUT -- there will always be rude people. There have been and always will be. To the OP -- that's just the way it is and DVC members didn't invent it. It ain't gonna change. Never has.

So it's Disney's job to deal with it!! They need to be proactive. PREPARE new employees for all the spit. Give them the SUPPORT and TOOLS to deal with it. Employees shouldn't have to go to a "itching" session in the break room to air their complaints and get them off their chest. This just promotes the viscious cycle of enmity.

When confronted with a "naughty" guests, a CM should think "this is what they taught me to handle. I've got the tools. Wow, I know what to do here. I know how to make this person happy in spite of themself. If it doesn't work, I know my supervisor will handle it with a cheerful disposition -- and I will learn something more about dealing with people." CMs who've had a rough time should be given a break and some encouragment to recoup.

Those who can handle difficult people will always be successful in life. They will be the ones promoted to positions of greater responsibility -- and salary. The people that sit around and blame others for being "naughty" will unfortunately always end up at the bottom of the employment ladder because they can't keep a job, blaming it all on the rude customers.

Yeah, there are jerks. I've been one at times. Hopefully, I'm getting better. And hopefully I'm getting more patient with others having a bad day.

niks81
01-18-2005, 04:21 PM
I also find it hard to believe that this thread has dragged on for as long as it has.

couldn't agree more :faint:

KNWVIKING
01-18-2005, 04:24 PM
That's because the boards have been dead for so long we're all chomping at the bit to practice our typing skills.

niks81
01-18-2005, 04:27 PM
That's because the boards have been dead for so long we're all chomping at the bit to practice our typing skills.

:) funny. I haven't been around so I guess I wouldn't have known that! But I am amazed at 16 pages :earboy2:

DaveT1
01-18-2005, 04:35 PM
First let me say i am NOT naughty.

Now to probably throw fuel on this..... to any CM, can you honestly say that the non naughty people get more than the naughty? From what i have seen i think not. Even in Belle's story the jerk WAS going to get his ridiculous demand because he threw enough of a fit.

I remember checking into the Hilton in Key West, the lady next to me was throwing an absolute S* fit because she had a palm tree blocking her view, after quite awhile they agree to move her. They ask if she is out of the room and brought all her bags, yes, the two at the desk talk, i finally get to my room and yes i have a palm tree blocking my view. Oh well, i'm not throwing a fit and i don't blame the guys but the lady who complained.

I always smile, make conversation, am polite. However i do think some CM's try to pawn off the undesirable rooms to the non-naughty because then they don't have to listen to it. I know i would. I also know that the jerks in life usually get their way and they know it too. If it worked once it will again.

The only thing i get upset about is when you do check in, the CM looks and "oh your room isn't ready", "gee can you tell me anything about it?", "yes you are on the 3rd floor with an Epcot view, non-smoking" then when your room is ready and get there it's on the 1st floor looking at the parking lot. Ya know some naughty jerk is sittin' in your room.

Sorry to vent, but to the OP i understand and i will still remain non-naughty from NY!! :flower1: Peace!

twotoohappy
01-18-2005, 04:44 PM
Just thought I'd throw in my 2cents to add to this overly long thread.....

I've never met a rude CM at either VWL or BCV. I've always treated them with respect and I've always gotten a pleasant response.

I have seen one instance of a rude guest wanting to change rooms because they were too far from the elevator and didn't have a pool view at VWL. They were still complaining after I left and probably stayed there until they got their way.

I have not always gotten the views I've wanted, but I'm in Disney and that's better than being at work.

My only complaint......
My last trip I was checking into VWL and was told that my room was to be ready later that afternoon, but my requests for n/s and pool view were met. When I got my room that afternoon, it wasn't pool view, but a view of the walkway to the bus.

My question is..... Did another guest complain so much that I payed for their rudeness, or did the cm make a mistake?

I wasn't rude or impolite to the cm and I didn't let it get to me, but I could see this as an easily fixed problem. When checking in, let us know that we have a room in a villa and that's better than a value resort :cool1:

KNWVIKING
01-18-2005, 04:48 PM
***" The only thing i get upset about is when you do check in, the CM looks and "oh your room isn't ready", "gee can you tell me anything about it?", "yes you are on the 3rd floor with an Epcot view, non-smoking" then when your room is ready and get there it's on the 1st floor looking at the parking lot. Ya know some naughty jerk is sittin' in your room." ***

Bullseye !! Absolutely agree.

DaveT1
01-18-2005, 04:49 PM
My only complaint......
My last trip I was checking into VWL and was told that my room was to be ready later that afternoon, but my requests for n/s and pool view were met. When I got my room that afternoon, it wasn't pool view, but a view of the walkway to the bus.

My question is..... Did another guest complain so much that I payed for their rudeness?

::yes:: ::yes::

3DisneyNUTS
01-18-2005, 05:06 PM
Meant to inform the public? Dude you should be fired. Anyone who has that sort of attitude towards the customer/client/guest should not be around them. If you were an employee of mine you would be fired on the spot for your condemnation of people. What makes it your right to "class" people on vacation, especially those who are part of the DVC?

Working any job with the public you have to expect that there will be those that tip, those that tip well and those that tip not at all. To get so bent out of shape when people don't throw you a tip for parking their car is absurd. MAYBE they see your disgust for them in your eyes the second you take their keys. I wouldn't tip you if you gave me an attitude when I came up to you.

While I am sure every industry has a hot list of people who are constant complainers to lump everyone that has an issue into being "naughty" is ridiculous. While I have never had an issue while on vactation I can assure you that when I do I will definitely speak up. If I am paying for a certain level of service then I will expect that level. If it is unacceptable to me I speak up. Not only to get things recified on my end but to also let management know of the problem so they can fix it for the future.

But I am going to save the rest of my thoughts since you probably will not read this. Hopefully your supervisor will see you attitude and keep you away from the public. The guests do not deserve to be subjected to an employee like you.

mrsR123
01-18-2005, 05:16 PM
I hereby volunteer myself and my DD ( who has quite a dramatic flair) to be the very distraught victims of a false throwing out of our room if we can get in a Grand Villa this June :earboy2:

KNWVIKING
01-18-2005, 05:27 PM
I can't believe he's letting this thread pass him by.

Hmmm.... maybe the OP is aka.........

Frozenfingers
01-18-2005, 05:31 PM
patience grasshopper... It is built, he will come.

Dean
01-18-2005, 05:36 PM
The only problem I have with this, is that it is also very subjective. Who decides, legally, what justifies bad enough behavior for the loss of a ressie or points. I mean, seriously, I wouldn't have wanted the OP to have been granted that type of authority.

And it would certainly be a problem if the situation wasn't handled then. Imagine the repercussions if someone got a letter two weeks after they got home "because of your verbal abuse of a CM, it has been decided that you will be assessed a 50 point penalty. Jeez, Disney doesn't even enforce WRITTEN occupancy limits.Of course DVC would only be able to "punish" the blatant violations, but over time, it would have a beneficial affect. The penalties would have to be in the form of $$$ not points and at the extreme, banishment.

While it is difficult to match every request, giving up is not the way to handle it. It would help the CM if DVC did a better job of matching requests.

Zimbubba
01-18-2005, 05:44 PM
Just to state the obvious,If the people on this board represent the vast majority of DVC owners i feel we are all in great company.


The people on these boards do not represent the vast majority of owners. The vast majority of owners do not know this exists.

Frozenfingers
01-18-2005, 05:57 PM
Ohhh, I wouldn't be to quick there. My guide specifically told me about this board and encouraged us to "check it out". Judging by how pokey the board gets sometimes, I bet there are a lot of lurkers out there.

I agree we don't represent the "vast Majority" I would bet we offer a fairly close representative sample though.

Any mods got some numbers of how many "hits' the boards take?

jordansdad
01-18-2005, 06:55 PM
I really believe that the moral to the story is still "Treat others the way you would like to be treated from both sides of the counter". We are all going to come across unreasonable people in our lives wether it is the guy who thinks that he can pass all of the cars stuck in a traffic jam and be entitled to merge into the stopped traffic when he runs out of road, the guest at WDW who thinks that they are so important that in a matter of minutes they can reduce a fresh faced 18 year old college program cast member to tears over the fact that their room faces a tree and not a golf course or the cast member who doesn't care that you just spent 16 hours in a van with no AC and three screaming children to come to their resort and spend $3000 on your vacation.
Before we pass judgement on eachother we need to look at ourselves. We all have bad days. We all can be selfish and unresonable at times. We are human. I still believe that the OP had good intentions when he began typing his post, but let personal feelings and resentment to muddy up the waters too much to make an effective point.
As members we need to remember what it was that brought us to WDW in the first place and why we bought into DVC. I know for my family it was because when we are at WDW life is good. No matter how bad the last week of work was or what we have to face us when we leave WDW IS a magical place. All you have to do is see a 4 year old girl dressed in full princess regalia and let the warm feelings begin! I love it so much I moved here! How about you?

Geyser Gazer
01-18-2005, 07:11 PM
We should all take just a moment to thank wdwzues for posting his birthdate, and to wish him an early happy April fools day.

wilderness01
01-18-2005, 07:42 PM
Wow what a long thread. :earseek: I do think the OP is a troll or at least acting like one. There is good and bad in every profession. Get over it. I don't like getting yelled at either but sometimes my patients are frustrated and need to vent. Do I take it personally? No.

I do think alot of the trouble could be eliminated if they would have guaranteed non smoking/non handicapped categories. I can not have a smoking room due to medical reasons. I would be willing to have a certified doctor's note on file if this would guarantee this. Why isn't this an option?

Would I like a good view? Sure. Do I always get one? No. That is ok. That is the luck of the draw. When we just stayed in WDW last month the first night we stayed and paid at the hotel. We got a crappy view. I did go down to the desk and ask if my mom could be moved the next day as she had more nights in the hotel. The CM told me we could move right then and there without any penalty. I said I didn't want to cause any trouble and for one night it was no big deal. It wasn't worth the housekeeper having to come back up to do a thing and not worth the runner having to come, get the refrigerator and move it to the new room. The CM was insistent that we move. I was firm as well and said no. I didn't care for us as we were moving the next day into the villa but for my mom who had never been there the view could have been better. She paid for the better view but didn't get it. The CM was so nice that he said no problem, come back in the am by 9 and I have a terrific room blocked off for you. He even showed me where the room was and told what the room number was. I thought that was a giant no no but that is what happened. Well the next day we were down there by 9 am. We waited in a long line and finally it was time to get my mom's new room number/my villa. Well wouldn't you know the room was no longer available? What happened to the blocked room? They said the room did not have a block on it and now it was unavailable. They said she would have to check out of the room, store her luggage, and wait for the new room. She declined. They told her to come back the next am and she could try for a new room again. Well the next morning there were no rooms available. I guess my point is that the CM should not have promised a thing. Or maybe we should have all moved that night? I didn't want to cause anymore work for anyone. It wasn't worth it. So my mom paid for a woodsview and got a view of the parking lot. Was it the end of the world? No. Was it a little disappointing? Sure. Not that much about the room but about the time wasted by waiting in line more than once and the waste of $. The lines were long and we waited at least 40 minutes each time. Things just shouldn't be promised that can't be delivered. I had given the room number the next am and the CM looked bewildered and said that room had been occupied for days. It was a lesson learned. No fuss was made. A few days later she checked into the studio next to our 1 bedroom. The studio had been ready since early in the am when I asked the one housekeeper. When I went to get new keys cut they said the studio wouldn't be ready until the afternoon. Maybe it wasn't inspected yet but it had been ready for hours already. It just seemed like the right hand didn't know what the left hand was doing. We just blew them off and she went right into the studio. No one ever came to check out the studio either as she was in there for the rest of the day. I also called and asked for no housekeeping for our 1 bedroom. We were entitled to a full clean but I had cleaned it myself and changed the sheets myself. No big deal. When I called they said they cancelled it. When I called about a different question they said I was not entitled to the full clean but towel and trash. We were staying longer than 7 nights. It was just on different reservations. They just didn't get it. I said I didn't want towel and trash either as I had washed the towels. Guess what? Yes they came in for towel and trash. There was no language barrier on the telephone either. Again, no big deal just an annoyance. I would have put more things away in the suitcases if I knew they were coming in. So that is the other side of the coin. There are always 3 sides to every story don't you think? Again none of the above was worth even mentioning to anyone. I didn't complain, cause a scene or had it ruin my vacation. We have alot more years of DVC and can take little things in stride. As long as the unit is clean and we have a place to lay our weary heads at night we are happy. But to lump us all into a category of complainers is absurb don't you think? I bet if some of the CM's were on the other side of the counter and things happened to them a different tune would be sung. Just my opinion.

wilderness01
01-18-2005, 08:17 PM
Oh I should also note that two years ago at BCV I also requested no towel and trash. The housekeeping manager called me back the next day to reconfirm this. Well yes again someone had been in the unit and did it anyway. Again not a huge deal but I would have liked to have known someone was entering the unit and I would have hidden our cameras/video camera. I called and asked what happened. I didn't complain, I just questioned. They offered us a free meal at any Epcot restaurant of our choice for that evening. I flatly refused. I wasn't looking for that. I just wanted them to know their system had a bug in it that needed to be fixed. So did the manager get off the phone and say I was complaining and although she offered me a free meal I didn't take it? Who knows or cares. We aren't all looking for that freebie is my point to the post. People make mistakes that is for sure, everyone of us. It is how it is handled on both ends that becomes the point. The housekeeping manager was rude and immediately offered to buy my happiness. I never asked nor did we accept this. Again did she put me on a list for calling and politely questioning? Maybe. Should I have been? No. If a CM is truly that unhappy with their job then they should find another. I have seen some people explode at WDW but I never just thought "oh well that is another dvc'er". How would I have known that? I know plently of people who have stayed at the villas that are not members at all. Now the next time I go down I will have to pay attention if people act funny because I am a member. If they do you know what? It is their problem and not mine. :flower1:

Johnnie Fedora
01-18-2005, 09:01 PM
I don't really find it surprising that CM's would rip-on customers. That is just the nature of the service (or any) business. Most CMs are working to pay their bills, just like me. Some of them enjoy their job, some hate it, and the bulk are in-between. The OP claims that DVCers are the worst. I just don't see the big distinction between a DVCer's rude behavior and the rude behavior of the "package crowd".

Imagine the level of ripping about a bunch of crazy DVCers who spend their time posting to a Disney site. I wonder how many copies of this thread a circulating in the Disney "backrooms"?

OneMoreTry
01-18-2005, 10:10 PM
I wonder how many copies of this thread a circulating in the Disney "backrooms"?


That's where the OP's ideas were born. I don't think they were original. They are collective complaints born of mob mentality that have taken root in weak minds.

There is sickness at DVC. Management needs to find it and root it out.

CRSNDSNY
01-19-2005, 07:34 AM
They offered us a free meal at any Epcot restaurant of our choice for that evening. I flatly refused. I wasn't looking for that. I just wanted them to know their system had a bug in it that needed to be fixed. So did the manager get off the phone and say I was complaining and although she offered me a free meal I didn't take it? Who knows or cares.
I know what you mean. Last September we had a huge are of soiled carpet in our room (and an odor to accompany it) at WL and they just wanted to give us meal vouchers to fix it. We didn't want to meal. We just wanted a clean room.

jade1
01-19-2005, 08:11 AM
Anyone else miss RICHYAMS on this one?

Degli
01-19-2005, 09:03 AM
Anyone else miss RICHYAMS on this one?

Oh, he knows, and loving it!

starwood
01-19-2005, 09:10 AM
Why are you only picking on people from the Northeast? New Jersey, New York, Pennsylvania... There are jerks from other parts of the country too you know.

greenban
01-19-2005, 10:38 AM
Yeah but us Noreasters are the Jerkiest of the Jerks!

(Seriously dude I'm from Joisey!)

Although, I think FLA drivers are the worst! Little ole ladies in the lefthand lane, doing 45 in a 65 with the left blinker on. Blink....blink.....blink....blink.....

-Tony

Kadorto
01-19-2005, 10:43 AM
Why are you only picking on people from the Northeast? New Jersey, New York, Pennsylvania... There are jerks from other parts of the country too you know.


None from Indiana....we're a red state :wave2:

Bill3
01-19-2005, 04:10 PM
Why do so many of you think this is wrong, do all of us know how we are perceived by others? I doubt it. In the last 30 years we have been to WDW over 25 times and I have never seen or been subject to a rude cast member, however I have seen numerous situations where the customer is a giant humongeous jerk. In fact we often marvel at how composed the CMs stay in the face of jerkism. Is jerkism more prevelant among DVCers ? Maybe , there is a sense of entitlement that cause some to think they "own "the place. With money comes a certain degree of elitism, people with little means do not buy into DVC, regardless of the financing.
I've complained, hope I wasn't to naughty but maybe I was, even though I didn't intend to I may have come across as a real a.. h..... Why don't we accept what was said as true and work to improve rather than patting ourselves on the back saying that this guy/gal has an attitude and has to be wrong. I think the response of most of you simply reinforce what was stated! :teleport:

3DisneyNUTS
01-19-2005, 04:32 PM
Why do so many of you think this is wrong, do all of us know how we are perceived by others? I doubt it. In the last 30 years we have been to WDW over 25 times and I have never seen or been subject to a rude cast member, however I have seen numerous situations where the customer is a giant humongeous jerk. In fact we often marvel at how composed the CMs stay in the face of jerkism. Is jerkism more prevelant among DVCers ? Maybe , there is a sense of entitlement that cause some to think they "own "the place. With money comes a certain degree of elitism, people with little means do not buy into DVC, regardless of the financing.
I've complained, hope I wasn't to naughty but maybe I was, even though I didn't intend to I may have come across as a real a.. h..... Why don't we accept what was said as true and work to improve rather than patting ourselves on the back saying that this guy/gal has an attitude and has to be wrong. I think the response of most of you simply reinforce what was stated! :teleport:

Bill do you honestly think the majority of DVCers go to "the happiest place on earth" to make the CMs lives miserable? Do you think that MOST DVCers go out of there way to complain, while on vacation, to get a free meal? Do you think MOST DVCers fail to tip the parking valets?

Do you honestly think that the attitude this CM has (that DVC resorts are the worst to work at) is because MOST DVCers are how he/she described them?

Please... this is common sense, if MOST DVCers did not like the experience at DVC they would stop coming back and sell their points. They would not frequent a place where they felt they have to complain constantly to get their needs met. The actual number of people who abuse complaining to get free stuff is small and the OP is blowing up a few instances he/she experienced and lumping MOST DVCers into this category.

Like I said before this person needs to find other work. If the working conditions are as bad as he/she says it isn't the guests fault anyway it is management's for not making sure the guests have a "magical" experience.

tjkraz
01-19-2005, 04:51 PM
Bill3:

With all due respect, you might want to try reading all of the post (yes, all 17 pages) before you dismiss the discussion. There's a whole lot more going on here than folks simply "patting [themselves] on the back saying that this guy/gal has an attitude and has to be wrong."

Realize that the post says that any given Disney Cast Member may hate YOU, Bill3, before you even walk up to the counter, simply because you are a DVC member.

Clearly the tone and manner with which the OP choose to communicate touched a nerve with people. Is discussing those emotions improper?

Certainly there are good guests and bad guests...good CMs and bad CMs. But here we are dealing with a CM--not just any CM but reportedly a MANAGER at a Disney-owned resort--who chose to issue a global condemnation of all guests in a certain group. IMO that is worthy of discussion, whether one agrees with all of the viewpoints presented or not.