Frustration

[Talking Hands]

Well, I am at WDW but staying at the Grosvenor since there were no rooms avaialable. Supposed to have bus but the lift was broken on 2 so they called van which never showed up. If you use a wheelchair don't stay at a Downtown Disney hotel! That is unless you plan to drive yourself.

[boucheresq]

I'm so sorry about that - how horrible. I hope you were able to get where you needed to go and I would really complain to the hotel. You deserve compensation. Good Luck!

[pumpkinboy]

If it isn't already, that ought to be illegal! And who can you complain to? I doubt any Grosvenor employee can sign. That's just shameful!

A nice short, to the point letter to both the hotel and the State human rights commission ought to do the trick. In Mass we have MCAS; I am not sure the relevant Florida authority.

[Michigan]

It is illegal if a hotel runs a shuttle service they must also have accommodations for someone in a wheelchair. Under the ADA they are obligated to get you accessible transportation even if it is from a third party company.

[SueM in MN]

I have heard about problems in the outside of WDW resorts before. SO sorry to hear about your problems. Hope things improve.
I remember reading once that if a lift is broken they have 48 hours to fix it; but, if they only have one lift bus and/or they don't have good maintenance, a "bad" company could have busses that hardly ever have lifts that work.

[Talking Hands]

Well, things got better on Saturday evening. After I threatened to file an ADA complaint against the transportation company, all of a sudden, they found a bus with a working lift. Had to divert it from another run but divert they did. Also they me a number to call when I was ready to return to the hotel so they could have the bus return for me. Sunday they had a working lift on the route I planned on using and again today. Geez, I had to threaten them to get accommodations. Will be writing a letter of complaint to the transportation company and one to the hotel. And I will never stay at a Downtown Disney Hotel again! Live and learn.

[SueM in MN]

Glad to hear it worked out (even if you had to get tough with them to fix it).

[dclfun]

Sorry about what you went through- these sorts of things cause me to have a meltdown since frustrations occur much too often and they certainly shouldn't ruin a vacation! Glad they fixed the problem but it shouldn't have been one....sigh. Kathy