minijeanie
07-27-2001, 12:05 PM
Just thought I would like to give a positive report on the HRH mgmt. Over 7 mos ago I booked PBH for 3 nites, then I switched it to HRH. All this time no one could figure out where my initial deposit was, if it was transferred or if I was getting a refund. After several frustrating calls(which were long distance), and many calls to the 800 #, I called the hotel direct.
The assistant to the Hotel Mgr took care of my problem in less than one day. she even sent me a letter with all my corresponding paperwork.
We are going on vacaction in 2 1/2 wks and I did not want this hanging over my head. Especially with all the problems others have reported.
Maybe they are finally getting it together.
So KUDOS to them.
The assistant to the Hotel Mgr took care of my problem in less than one day. she even sent me a letter with all my corresponding paperwork.
We are going on vacaction in 2 1/2 wks and I did not want this hanging over my head. Especially with all the problems others have reported.
Maybe they are finally getting it together.
So KUDOS to them.