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View Full Version : Help! I thought I understood Early Entry. . . guess not!


Mandalou
11-09-2004, 05:59 PM
My parents just returned from a 6 night stay at POP and they said that they were told that the Early Entry to the parks did NOT apply to them because they were only staying at a Value Resort. The material they were handed when they checked in stated that the Early Entry only applied to guests who were staying at Deluxe Resorts.

That CAN'T be right. I even emailed Disney and asked them when Early Entry was for POP guests. Here is EXACTLY what was told me in an email:

"Walt Disney WorldŽ offers an exclusive time in our theme parks for Disney Resort guests. This benefit will allow entrance one hour prior to regularly scheduled park openings. This experience is opened only to guests Walt Disney World-Owned Resorts including Disney's Pop Century Resort, the Walt Disney World Dolphin & Swan Resorts, and the Hilton Resort at Downtown Disney." I did see Pop Century mentioned in there, right???

Here's the really bad part of this. My parents, who just returned from their trip, had NEVER stayed at a Disney Resort before and were looking forward to using every Disney benefit -- like Early Entry. In fact, their stay at POP was actually a GIFT from us. I wanted everything to be perfect for their trip, and I was really disappointed by what they were told.

What can I do? We're also going to be staying at POP in two weeks with DH's folks and I have scheduled every moment of the trip (which includes utilizing Early Entry), so this would screw up my itinerary. :confused: I also would like to find out if my parents were told something wrong. No, it's not a HUGE deal, but it didn't make their trip "perfect" like I was hoping. Should I call POP directly? or just Disney Customer Service?

Please give me some of that great DISBOARDS input!! :wave:

sharonk
11-09-2004, 06:05 PM
Your parents were told something incorrect! We were there last week (at the Dolphin) and as I was entering the MK on an early entry morning, I struck up a conversation with a family from New Jersey who was staying at Pop.

Also, my brother stayed at Allstar Movies this summer and took advantage of early entry every morning.

Sharon

Sammie
11-09-2004, 06:09 PM
Early Entry is available to ALL Disney resorts regardless of value or not. I have no idea what happened with your parents, obviously some huge mixup in communications.

Since you were not there to overhear the conversation then there is no way to ever know for sure what was said. There would be no way to know if they were given wrong information or misunderstood.

No offense, are you parents easily confused. I only ask this as mine have a way lately of getting most everything confused.

Do they still have the "material" handed to them at check in. If they have the material and it's wrong then I would definitely contact Pop and let them know about it.

Pop and all Values have access to early entry just as the Moderates and Swan and Dolphin and the Hilton.

It is now called Extra Magic Hour, do you think that contributed to the misunderstanding?

I really have no idea why someone would tell them this, but even more the daily schedule should have been in their planning materials given at checkin.

snwarf
11-09-2004, 06:21 PM
Is it possible that they were thinking that EE was for any park on any given day? Instead of assigned days for specific parks?

katgarbars
11-10-2004, 10:08 AM
Here is what it says on the Disney website.

"Every day, some of the most popular attractions at one Theme Park are open for EXTRA MAGIC HOUR exclusively for guests at select Walt Disney WorldŽ Resort hotels (valid Theme Park ticket and Resort ID required)"

Maybe someone misinterpreted 'select'. It does seem to give them some leeway. :confused:

BevS97
11-10-2004, 10:52 AM
I don't think they check for resort id's anyway - but even if they do, your room key only shows you are onsite, it doesn't show what hotel you are staying at. I am sure you will have no trouble accessing early entry.

julia & nicks mom
11-10-2004, 11:02 AM
They do check for resort ID - I was just there and you were not even allowed on the monorail at the TTC to the Magic Kingdom without your resort ID

I would at the very least send an e-mail to Disney Communications telling them how disappointed you were that they were given this wrong information and would like them to make sure everyone of their hotels have the proper information

cigar95
11-10-2004, 11:03 AM
Originally posted by BevS97
I don't think they check for resort id's anyway - but even if they do, your room key only shows you are onsite, it doesn't show what hotel you are staying at. I am sure you will have no trouble accessing early entry.

Lately there has been a move toward checking for resort ID cards. I was consistently checked last September, for the first time.

And although it doesn't matter in this case, the numbers at the bottom of the card do, in fact, tell which resort the card is issued from. Each resort has its own three-digit code.

Chip 'n Dale Express
11-10-2004, 11:18 AM
I have not heard anything about this, but it wouldn't make sense for Disney to do this... the whole point of Value resorts is to lure folks onto property from off-site hotels... Early Entry was always a big draw.

I will ask my friends at Pop about this...

HughJackman'n'me
11-10-2004, 11:25 AM
...on this whole situation was that perhaps your parents went to the wrong park on the wrong day. I appreciate how upset you must be. I'm sure, once you contact the correct source, you should get to the 'bottom' of it!

kathylovesdisneyworl
11-10-2004, 11:44 AM
We just returned and the information given at check in stated which day for which park was early entry. It does not specify for certain hotels only. I think there was some type of misunderstanding since early entry is for anyone staying on site.

shellybaxter
11-10-2004, 11:46 AM
Mandalou -

Who told your parents this? Was it a CM? Were they a resort CM or transportation or park CM? Just curious - I think I would contact Disney with this information so that others don't get told the some wrong information.

Shelly

Minnie&Nana
11-10-2004, 11:57 AM
Originally posted by HughJackman'n'me
...on this whole situation was that perhaps your parents went to the wrong park on the wrong day.

Even if her parents did go to the "wrong park on the wrong day" they would not have been told that EE is only for Deluxe resort guests. I agree with what another poster wrote - if they saved the "materials" they were given you can check for yourself and possibly clear up any misunderstanding.

A note concerning Resort ID checks for EE - several years ago after EE had been going a few years we were staying at the Dolphin. It was our 4th stay and S/D guests were included in EE every summer.

Well, that summer no one told us anything different and we headed over to MK (on the bus) for EE - having planned our first morning around MK EE. When we handed the CM our resort ID they told us S/D was "not eligible" for EE. We were more embarrassed than disappointed as there was a long line behind us and it looked like we were trying to get in ....we went to CR for breakfast and called S/D Guest Services - sure enough - Disney had discontinued EE for S/D guests! Disney told us it was S/D and S/D told us it was because of Disney. For our ten day vacation we did not have EE access. We did not return to S/D again.

Only recently, reading these boards, I was happy to learn that S/D is again included in EE. I don't know how long the S/D were not eligible because after that we went back to Disney Resorts.

Anyway, I guess you never know when the rules might change! Still, I would not expect any Disney owned resort to be excluded from EE!

zagafi
11-10-2004, 03:10 PM
When my 6 year old and I stayed at Pop this summer we made good use of EMH, so I can assure you it's a perk available to "value" resorts.

spiceycat
11-10-2004, 03:30 PM
The material they were handed when they checked in stated that the Early Entry only applied to guests who were staying at Deluxe Resorts.

have you seem the material - I think they just misunderstood something.

also early entry is early - my mother has trouble even getting up that early - much less running off to the parks.

webray
11-10-2004, 03:39 PM
Somebody told your parents incorrectly..definatley.

Sammie
11-11-2004, 05:53 PM
Just curious if the OP had any additional info to add or a report on what happened?

Beca
11-11-2004, 11:46 PM
Originally posted by katgarbars
Here is what it says on the Disney website.

"Every day, some of the most popular attractions at one Theme Park are open for EXTRA MAGIC HOUR exclusively for guests at select Walt Disney WorldŽ Resort hotels (valid Theme Park ticket and Resort ID required)"

Maybe someone misinterpreted 'select'. It does seem to give them some leeway. :confused:

Hmmm....that is REALLY interesting! It makes me wonder if Disney was INDEED trying to discourage attendance at EMH during the particularly crowded "Jersey Week". It does seem strange to me that the website would say "select" instead of "all"...and then that other poster said that the S/D was discontinued for awhile. I don't know...I'm not so sure the parents were confused....maybe just another instance of "flexible" rules....not a good thing!!

:wave:

Beca

Chip 'n Dale Express
11-11-2004, 11:47 PM
Originally posted by Beca
Hmmm....that is REALLY interesting! It makes me wonder if Disney was INDEED trying to discourage attendance at EMH during the particularly crowded "Jersey Week". It does seem strange to me that the website would say "select" instead of "all"...and then that other poster said that the S/D was discontinued for awhile. I don't know...I'm not so sure the parents were confused....maybe just another instance of "flexible" rules....not a good thing!!

:wave:

Beca

As far as I know, by putting "select" in there, they can exclude the Hotel Plaza hotels... they are technically on Walt Disney World property, after all.

Sandi
11-12-2004, 08:11 AM
Mandalou -

Did you get the material your parents were given at check in? I'm really curious to find out what happened. This is just bizzare.

JandT'smom
11-12-2004, 02:39 PM
Bumping up I would like to know also

helenk
11-12-2004, 03:49 PM
Well the OP has not posted anything since this posting....I would love to know what she found out.

John Dobbertin
11-12-2004, 06:23 PM
WDW tends to bury important information -- meaning folks become lost in the "sizzle" they are handed at check-in. In the mountain of printed material you are handed at the resort registration desk, there is only one place that ever talks about "Early Entry" or "Extra Magic Hours" (& the two titles also can add to the confusion). Info on which park is open to resort guests for EE is also usually posted somewhere in the lobby of each resort (somewhere among all the other confusion!). And WDW was checking resort keys for EE when we were there for all of Feb. Back early Dec and will check it all out once more. Only one of the "Plaza" hotels "on-WDW property" has EE and that is the Hilton. Swan, Dolphin & SOG also have EE.

JandT'smom
11-14-2004, 08:55 PM
Still wondering did you ever get to read the information that said for delux guests only

djm99
11-15-2004, 07:25 AM
I stayed at Pop last summer and we got early entry. Now EE is only at a certain park on certain days, but we had no problems. The only thing we had to show was our room key!!!!

Mandalou
11-15-2004, 02:14 PM
I'm so sorry this has taken me so long -- we've been gone for a little while.

I just called my Dad about the material they received regarding early entry and he said he thought they still had the material that said early entry was only for Deluxe resorts. My Mom was gone today, but my Dad thought my Mom would know where everything is.

Anyway, as soon as I hear from my Mom, I'll let you all know.

Again, sorry for this delay. . . :(

skiwee1
11-15-2004, 03:40 PM
Originally posted by julia & nicks mom
They do check for resort ID - I was just there and you were not even allowed on the monorail at the TTC to the Magic Kingdom without your resort ID

I would at the very least send an e-mail to Disney Communications telling them how disappointed you were that they were given this wrong information and would like them to make sure everyone of their hotels have the proper information

They didn't check my resort ID or anyone else's going into the MK when I went. This was last month.

Sammie
11-15-2004, 06:00 PM
Originally posted by Mandalou
I'm so sorry this has taken me so long -- we've been gone for a little while.

I just called my Dad about the material they received regarding early entry and he said he thought they still had the material that said early entry was only for Deluxe resorts. My Mom was gone today, but my Dad thought my Mom would know where everything is.

Anyway, as soon as I hear from my Mom, I'll let you all know.

Again, sorry for this delay. . . :(

Thanks for the update, keep us informed. Pop Century and all value resorts get in early just like the other Disney resorts, I would be very interested in knowing what happened.

philaround
11-15-2004, 08:42 PM
Has anyone considered the possibility that someone said to themselves "Let's play a prank on this nice older couple."? I hope no one would be that mean but unfortunatly it has to be considered as a possiblity.

shelrae2000
11-16-2004, 09:26 AM
If I am staying at BWV but am not a DVC member (I bought points and they made the ressie but put my name on it), will I be able to take advantage of EMH???

Thanks in advance for any insight!

scotthart
11-16-2004, 09:56 AM
If I am staying at BWV but am not a DVC member (I bought points and they made the ressie but put my name on it), will I be able to take advantage of EMH??? Shellrae2000

You should not have any problems. I have never had a problem with EMH when staying at value, moderate, deluxe, or DVC accomodations. When all is said and done I bet we find out that we either had a misinformed CM, or a matter of miscommunication between the OP's parents and the CM. For that matter I have never been asked for my resort ID at EMH except for once at the AK. A good way to avoid the problem at the MK that was posted earlier is to take the Disney bus to the MK. That way you miss the T&TC entirely.

shelrae2000
11-16-2004, 10:36 AM
I know I don't get daily mousekeeping, but this OP made me wonder if there was anything else I'd miss out on!

dgaston
11-16-2004, 12:33 PM
I even got a DVC discount on a meal at Cape May when I rented points, without asking. The wait person saw our room key and added it on!

spiceycat
11-16-2004, 12:33 PM
Early Entry is included in all the WDW resorts - plus d/s and dh - that is all that I know about.

doesn't matter if you are staying on points, cash, thru CRO or a dvc member - you get Early ENtry (suprise morning).

you are also entitled to E-nights if they have it during your stay.

Mandalou
11-16-2004, 01:41 PM
OK, here's the info I just got from my Mom (she and my Dad were the ones that stayed at POP and were they could not use Early Entry). . .

My Mom spent last evening looking for the material that stated that they could not use EE as POP guests. She says she knows it was WRITTEN DOWN and she was not told that information. She couldn't find that material and fears that she threw it away with a bunch of papers last week when they got back from the trip.

Here's how she found out about EE: She said that once they got to their room, she started looking through the material to find the info on which parks had early entry and found info that said that EE was only valid to guests who stayed at one of the monorail-line resorts. She thought that sounded funny because I told her that she and my Dad could use EE as Disney guests. (They weren't used to EE and Disney resorts because this was their FIRST stay at a Disney resort). She just thought that maybe they changed the rules or something. (I wish she would have called me! I definitely would have called POP directly to find out what was going on. Again, this was supposed to be an Anniversary gift to my folks. . . they NEVER stay at a Disney resort -- they are totally Motel 6 people. . . not that there's anything wrong with Motel 6.:) )

Anyway, I wish I had the "smoking gun" for all of you. This probably just raises more questions than it answers.

If I find ANYTHING else out, I will let you know. In the meantime, I'm calling POP -- we're staying there next week and I want to make sure I understand this EE stuff. :crazy:

Tiggerlover91
11-16-2004, 01:47 PM
Originally posted by Mandalou
Here's how she found out about EE: She said that once they got to their room, she started looking through the material to find the info on which parks had early entry and found info that said that EE was only valid to guests who stayed at one of the monorail-line resorts.

That just doesn't sound right to me. I've heard of many who have just returned from Disney and NOT stayed at a monorail line resort who used EE. First off, why would they only allow guests of the Contemporary, Poly, and GF to use EE and not the other deluxe resorts. I sure wish your mother had the info she read, coz that just isn't right. If you find anything else out when you call the Pop, let us know. :D

Sammie
11-16-2004, 07:02 PM
Unless the missing papers can be found there is no way to know for sure what was there.

However I can assure anyone planning a future trip All Disney resorts, value, moderate and deluxe, the Swan and Dolphin and the Downtown Disney Hilton have Early Entry on the days posted. In fact I have tried to think of anything that is exclusive to the monorail resorts and I can not think of anything. The only thing I can even possibly think of is if there was some mention of transportation that the resort monorail is for the use of monorail resorts during Early Entry.

the only other thing exclusive to any one resort is the use of the pools.

I hope your Mom can find the info. Be assured on your trip you have access just as everyone else does.

John Dobbertin
11-16-2004, 08:26 PM
Sammie -- Also Shades of Green for EE!

Sammie
11-16-2004, 08:53 PM
Originally posted by John Dobbertin
Sammie -- Also Shades of Green for EE!

Yes, thanks for the reminder!

kathylovesdisneyworl
11-17-2004, 04:23 AM
From what the OP has said it does sound like the information they are referring to is in regards to transportation. Maybe it was referring to the fact that if you drive you will not be allowed to enter MK early.It is a shame the information is gone, I am sure the OP would feel better if it was only a misunderstanding in the way it was written.

John Dobbertin
12-06-2004, 08:52 PM
Just back from WDW. Found one item that could have contributed to confusion re. EE. One sheet we received at the WL said: "Extra Magic Hour from select Disney resorts." I think the choice of the word "select" is unfortunate and may be the source of the confusion discussed on this thread.

Pig Pen
12-06-2004, 09:16 PM
Could they have asked about EE at AK and somehow the CM told them about the sunrise safari? I think that is only for AKL concierge guests?

My DF was all gungho about going on the sunrise safari when we stayed at AKL concierge, until he found out it wasn't free.

TDC Nala
12-06-2004, 09:32 PM
Maybe it was referring to the fact that if you drive you will not be allowed to enter MK early.

Is this for real? You can't drive in and park at the TTC for early entry? I'd bet the resort monorail runs that early. Or are the parking payment booths closed? I don't do early entry but I can't believe they wouldn't let people in who drive cars to the MK from the resorts.

In fact, the OP's parents may have read some information on which monorail to take for the early morning entry, and interpreted that to mean that the resort monorail is reserved for monorail-resort guests, which is not so. Any guest with park tickets may ride the resort monorail.

BrianD
12-06-2004, 09:44 PM
Is this for real? You can't drive in and park at the TTC for early entry? I'd bet the resort monorail runs that early. Or are the parking payment booths closed? I don't do early entry but I can't believe they wouldn't let people in who drive cars to the MK from the resorts.


This is not true. You can easily drive there on an EMH day. We have done it ourselves. They see your sheet on your dash that you are given when you check in.

In fact, during EMH, even not resort guests can drive through the toll entrances (provided they pay the $7 or is it $8 now), they are just not allowed onto the ferry or monorail until closer to 9:00.

kathylovesdisneyworl
12-07-2004, 04:22 AM
This is not true. You can easily drive there on an EMH day. We have done it ourselves. They see your sheet on your dash that you are given when you check in.

In fact, during EMH, even not resort guests can drive through the toll entrances (provided they pay the $7 or is it $8 now), they are just not allowed onto the ferry or monorail until closer to 9:00.

In March we were there and my brother had reservations for an early tour. They choose to take a cab over to MK. They were dropped off at the TTC and not allowed to take the monorail or boat early. They were staying on property. Not sure what happens if you have your own car, but my understanding is that you park at the same place where he was dropped off. If that is the case, then you will not get into early entry unless you take Disney transportation. If not, then I guess the difference is where you are dropped off if you use a taxi

BrianD
12-07-2004, 04:52 AM
In March we were there and my brother had reservations for an early tour. They choose to take a cab over to MK. They were dropped off at the TTC and not allowed to take the monorail or boat early. They were staying on property. Not sure what happens if you have your own car, but my understanding is that you park at the same place where he was dropped off. If that is the case, then you will not get into early entry unless you take Disney transportation. If not, then I guess the difference is where you are dropped off if you use a taxi

The TTC is where everyone parks for the MK. Once you are there, they will not let you proceed during early entry to MK (via boat or ferry) unless you are a Disney resort guest. If you are a Disney resort guest and you have your resort ID they will let you through.

Mandalou
12-07-2004, 11:16 PM
Howdie, ALL!!! As the OP, I thought I'd give you the latest "update" on the whole EE thing -- though there really isn't too much to update. . .

We just got back from our WONDERFUL trip to WDW and, YES, we did have EE as guests of POP!!! So, I do not know what kind of information my parents read. . . I would have loved to see the "evidence." :rolleyes:

So, don't worry everyone! EE is definitely available for ALL resort guests!! We used it quite often. :cheer2:

queenof2princesses
12-07-2004, 11:48 PM
We changed our ressies last week from Contemporary to POP (5 nights for the price of 2!!!) When I was doing this, the CM informed me that I would not be able to do EMH!!! I said 'no sir, I think you are mistaken.' He said that the value resorts did not get the perk of EMH. I said, 'I think you should double check this.' He did and he said yes, he was mistaken. Can you believe this? I jokingly told him he should burn this into his memory and not EVER make that mistake again. That could be a big deal for someone making the decision against staying offsite. The CM's have to be getting this infor from somewhere.??? We'll be at POP next week. Can't wait! :cool1: