UBSHANG
09-27-2004, 12:05 AM
I had secured my nonrefundable American Airlines ticket through WDW Central Reservations with a credit card. After AA canceled my flight due to Hurricane Jeanne, WDW Central Reservations informed me that any refunds would be made directly through AA.
AA’s most recent refund policy issued under Hurricane Jeanne, stipulates that refunds for nonrefundable tickets will be processed back to the original form of payment, only if the airline cancels your flight. Passengers may also modify their existing reservation by October 17 to avoid a change fee, provided their tickets were issued before September 23. However, the airlines contradictory policy and conflicting responses concerning the manner in which refunds would be made, has resulted in more unresolved questions than answers.
Several AA representatives erroneously claimed that because I paid by a "check", AA could only issue a refund check in about 4 weeks. Other misinformed representatives insist that only a credit voucher could be issued and applied towards a later flight for nonrefundable tickets. Many others mistakenly believe that WDW Travel Company is entirely responsible for my refund, since I did not directly make my reservation or payment through AA. And finally there are those misguided individuals who inexplicably assumed that I am not even eligible for a refund and would incur a $100 per ticket change fee.
While my ticket certainly may be subject to any one of these cancellation policies under normal circumstances, AA does not seem to know which rebooking option is currently applicable under Hurricane Jeanne, nor could they verify the advice given by another AA associate.
At this point, I would accept any form of credit, but unfortunately AA’s inexperienced agents cannot agree with how that credit should be issued. What concerns me is that any one of those representatives may decide to process my refund according to their own individual misconceptions.
Is anyone familiar with AA’s refund policy in light of Hurricane Jeanne, or has anyone gone through a similar experience?
AA’s most recent refund policy issued under Hurricane Jeanne, stipulates that refunds for nonrefundable tickets will be processed back to the original form of payment, only if the airline cancels your flight. Passengers may also modify their existing reservation by October 17 to avoid a change fee, provided their tickets were issued before September 23. However, the airlines contradictory policy and conflicting responses concerning the manner in which refunds would be made, has resulted in more unresolved questions than answers.
Several AA representatives erroneously claimed that because I paid by a "check", AA could only issue a refund check in about 4 weeks. Other misinformed representatives insist that only a credit voucher could be issued and applied towards a later flight for nonrefundable tickets. Many others mistakenly believe that WDW Travel Company is entirely responsible for my refund, since I did not directly make my reservation or payment through AA. And finally there are those misguided individuals who inexplicably assumed that I am not even eligible for a refund and would incur a $100 per ticket change fee.
While my ticket certainly may be subject to any one of these cancellation policies under normal circumstances, AA does not seem to know which rebooking option is currently applicable under Hurricane Jeanne, nor could they verify the advice given by another AA associate.
At this point, I would accept any form of credit, but unfortunately AA’s inexperienced agents cannot agree with how that credit should be issued. What concerns me is that any one of those representatives may decide to process my refund according to their own individual misconceptions.
Is anyone familiar with AA’s refund policy in light of Hurricane Jeanne, or has anyone gone through a similar experience?