View Full Version : expedia cancelled

09-11-2004, 02:32 PM
Expedia canceled my reservations!!!!!!!!! They say due to the black out period they had to cancel. I allready paid in full. Now I don't have a place to stay! I contacted Disney and they said there is nothing they could do about it. I do have another reservation with disney for the same dates in the same hotel, but they won't honor the same rate! What to do.

09-11-2004, 02:48 PM
When are you going? What rate are you talking about? Did you receive a confirmation from Expedia/

More details would be helpful.

09-11-2004, 04:02 PM
It sounds like you need to be on the phone with Expedia.

09-11-2004, 04:20 PM
Had you already paid? Did Expedia accept your deposit? Have you spoken to a person? I would not accept a refund, or pay more for a room as it is not your fault that they rented something to you that they did not have.

09-11-2004, 04:58 PM
I had a similar situation with Orbitz. I was looking for airfare from Kansas City to Sofia, Bulgaria and found a flight that looked great. Orbitz was trying to sell me a flight that went from KCMO, to New Jersey, Amsterdam, then to Bulgaria. When I called the airline first hand to go ahead and reserve they had no flights from Amsterdam. The reservationist had no idea why Orbitz would try to book me on a flight they didn't have. I wonder if sometimes the websites do things they aren't supposed to do... l believe there is a flight from Amsterdam to Bulgaria, however, it's on Bulgaria Airlines which at least at that time was not a partner of Cont.

I'd definitly call Expedia first hand and see what exactly happened and how they are going to fix it.

09-11-2004, 05:07 PM
Happened to me with a flight one time. They accepted the ressie, put a hold on my c.c., but cancelled before it was actually charged. They said since I was not actually charged they did not have to honor the ressie. In your case, if they charged your card, bump it up as fair as possible until someone covers you. Threaten to call your state AG, your state BBB, your Uncle Vinnie, anyone to let them know you won't take this lying down.

09-11-2004, 07:35 PM
My reservation is for Nov. 11-15. Yes i did get a conformation # , They don't take a deposit, your credit card gets charged the full amount right away. The room was $265. 00 + taxes. I have to call expedia now, to find out why they canceled.

09-11-2004, 11:03 PM
I was given a confirmation #, too. Did they actually charge the amount or just get an approval for the amount? In their small print, they claim the right to reject an offer to purchase--say if you confirmed your purchase, they give you a confirmation number, but it is subsequently rejected before the actual transfer of funds takes place. In that instance, you're toast.

09-12-2004, 07:17 AM
I also had a reservation cancelled through expedia due to black-out dates. They left me a phone message and when I phoned them to find out my alternatives they offered me several other resorts. As a result I got GF lagoon view for the same price as my original resort ($265 + fees and taxes = about $304). I would rather have had my original choice but I think we came out of this deal okay.

I'm surprised they didn't phone you to reschedule. Give them a call.

09-12-2004, 11:46 AM
Yes they did charge my cc for the full amount. My acount has already been send out for this month so I have to pay over $1200.00. And I have to wait 7 days for my acount to be credited. I told him that it took less then 24 hrs to take it out, so it better be back in less then 24hrs. His supervisor said it would be. I doubt it! Iwill call them back on Monday to see if they did. Will also call cc company and complain.Tried to get another resort and they were all sold out. Not that I would even trust them again. The same thing would probably happen again. I will never do business with them again. They said they would give me a $50.00 credited to use in the future, I told them they could put it you know where. They waited 12 days to notify me about no availability. Why didn't they notify me sooner? I then called disney and they found me a room at BC (bat rate) for the same amount. Really wanted to stay at YC. Disney said this happens with expedia all the time! I asked why expedia was able to do this. She couldn't explain! So the moral of this story is don't do business with any one but Disney.:mad:

09-12-2004, 12:00 PM
I have same only different story with using II to exchange pts for a stay at OKW. Took my $ and did not get back to me and come to find out it was a "ghost" room.
Haven't tried to call Disney yet.... might be a good if only to lodge a complaint/get info I can post for others. As you did with the info you got.
Sorry you got messed up, but glad you still get to go!
We will get to go also only NOT onsite... :eek:

09-12-2004, 08:16 PM

09-13-2004, 12:35 AM
Two dumb questions:

1. what are "black out days?"

2. what is a "ghost room?"

TN Traveler
09-13-2004, 10:00 AM
Tigger'sgal.........I'm so sorry to hear of your problems w/Expedia but I have to say your story is not the first one I've heard. I'm a travel agent.......have been for 9 1/2 yrs. Cannot beging to count the number of stories I have heard like this in the last 5 or 6 yrs. I work from home not as an independent contractor but when I was in a store front agency before 9/11/01, we had people coming in our office at least once a week complaining about this very same thing!! Also had alot of complaints on the deals that you get in the mail where you can get 3 days at Disney, a 2 day cruise to nowhere and a wknd in Vegas just for going to see this property.....it's timeshare!! Now, in some cases I'm sure it's a good deal......if you don't mind giving up 2 or 3 hrs of your precious vacation time to listen to someone hard sell you on their great property! What these companies do is block space at a certain price and then when it's gone at that price it's gone.......they don't bother to check it before hand. When you work w/a travel agent, we can't accept your money until we have a confirmation the hotel space or cabin space (cruise) is there. If we do then it's our fault and we are responsible for finding the accommodations we promised at the price we promised.

I think you have taken the right direction.....work your way to the top, document the time, date and name of EVERY person you talk to. The more documentation you have, the more likely you are to be believed and get positive results in your favor. THEN next time you want to book a vacation somewhere, call your local travel agent. While it's difficult for us to beat internet rates for airline tickets, we can match or bet ANYTHING the internet providers offer on vacation packages. If you can get a faxed copy sent to you of what you put on hold and take it to a travel agent we will try or best to get the same thing. If you're matching apples to apples, we can meet it. And you are working w/a person in your home town or that you know. In my case, b/c I work from home, all of my business is referrals or repeat business. If I didn't do the very best that I can and didn't take care of my clients 100% of the time w/100% efficiency, I wouldn't have their business again and my reputation would be in jeaporady.

Good luck to you....please let us know how this turns out.

Karen.........aka TN Traveler

09-13-2004, 10:11 AM

Why are you allowing Expedia to refund your money? Was there a clause in your contract with them that allows them to cancel? If not, I would be tempted to tell them that you planned on staying at the Beach Club on the dates booked with them for the price they accepted in the contract. If there is not a room at the BC for that price, then I would look to Expedia to pay the difference in the price they quoted and the price Disney asks. Barring that, I definitely would be looking for more than $50.00 for their breach.

TN Traveler
09-13-2004, 10:50 AM
I agree w/jaygatz 100%. Short of a minor tax increase by the govt, rates should not go up once paid for. If they can't honor what they promised you, demand they find they same accommodations at a different resort at the same price.

09-13-2004, 02:30 PM
You have me really nervous now. I also booked through expedia during blackout dates Nov 24 - 27th. When did they contact you and how? e-mail, phone? Please let me know as I am concerned!!:eek:

09-13-2004, 03:58 PM
While it sounds great to "hold" expedia to the fire, the legal contract is written in such a way that all that is going to get you is no place to stay in Disney. Once they inform you they don't have to do anything else (it is somewhere in the millions of detail lines in the contract.)

I have never booked Disney via Expedia the one time I tried it kept showing rooms, but then when you went to book it was "not avaiable". Kind of a bait and switch.

TN Traveler
09-13-2004, 04:04 PM
Hey CarolA--I noticed you are from Nashville too!! Welcome to the Dis Boards...

Rileyroosmom....just another perfect example why the internet booking engines aren't all they're cracked up to be. Go directly through Disney or better yet through a travel agent that can answer all your questions.

09-13-2004, 04:07 PM
Originally posted by CaseyJr
Two dumb questions:

1. what are "black out days?"

2. what is a "ghost room?"

1. black out days are days that discounts are not available. For example, Nov 24 to 27 which is around Thanksgiving.

2. I assume that means a room that does not exist.

09-13-2004, 04:35 PM
TN Traveler

This sounds dumb, but does Disney even have my reservation since I booked with expedia? Since I haven't heard anything (and my cc with the charge showed up in today's mail) does that mean that I'm o.k. with the reservation?

TN Traveler
09-13-2004, 05:54 PM
Riley........I hate to be the barrier of bad news but it doesn't sound like it. If you have a CF from Expedia, you can take the booking number and call Disney direct to see if they show a res for you. If they can't cross it over w/the CF #, they might be willing to look under your name. Just tell them the situation and I'm sure they'll understand. Remember tho, the booking number Expedia uses is probably NOT the same one that Disney uses so they may have to hunt for it some. I hope your res is there and I'm proven wrong in this case!! :) I just don't trust these booking engines at all. Have seen too many cases of people losing their money on cruises, vacation packages and airline tickets.

09-14-2004, 09:45 AM
Rileyroosmom - To further check into the status of your reservation go to the e-mail itinerary that was sent to you by Expedia. On that one it will say "Hotel reserved" and give you the details of your reservation. This is not a guarantee that Disney has accepted the reservation. At the top of this e-mail there is a link to view your itinerary on-line. It gives you the most up to date status of your reservation. You will have to sign in with your password. The itinerary they will show you should look the same as the original e-mail except instead of saying "Hotel reserved" it will say "Reservation confirmed by..." and give the name of your selected resort.

I think at this point you can be pretty confident that you will have your room.


09-14-2004, 10:17 AM
Thanks everyone for all the advice. I called Disney last night, it took a long time for him to find the ressie, since it wasn't booked through Disney. However, he found it and I am so relieved!!!

TN Traveler
09-14-2004, 02:15 PM
Riley.......Sounds like things worked out for you. Have a great time!

09-14-2004, 10:27 PM
A blackout date is a date that a wholesaler can't sell any rooms.

If ABC Travel has a contract with a hotel for 20 rooms a night at rate X, the hotel puts in a block of 20 rooms under that company's name. ABC travel has a cutoff time (3 days, 7 days, or something like that) to get the names of the rooms they sold to the hotel. And if they don't sell all 20 there's probably no penalty, depending on how their contract is set up with the hotel. This is why sold out dates can open up at the last minute; when groups don't fill their blocks the rooms get released back into inventory to sell. And this is why your hotel may not have your ressie in its system when you make it with the wholesaler; the ressie is there, just under the company's name and not yours, until they get the names over to the hotel.

However, let's say that for certain dates (New Years Eve, Super Bowl, Spring Break, etc.) the hotel can sell all its rooms at a higher rate and doesn't need help from its wholesalers. They tell the wholesalers, these dates are blackout dates; i.e., dates where their block is 0 or maybe a very limited number. Sometimes the wholesalers are told up front what these dates are and sometimes they are told peridocally throughout the year, i.e., we are "stop selling" date such and such and they'll accept what is currently sold and not accept any new reservations. It sound like the reservation in question was for a blackout date and Expedia didn't figure it out soon enough.

Not sure what a ghost room is, unless it's a reservation that's part of the block without a name attached to it yet.