View Full Version : Opinions on cleanliness of rooms...

09-06-2003, 08:32 AM
I'm just curious what everyone's thoughts are on this. It seems I read a lot of posts on here about the rooms not being as clean as they would have expected when they arrived. I've even read on posts that they had to clean the bathrooms themselves when they got into the room. For the money we paid to join I don't except to clean the toilets or shower when I first start my vacation!

I personally would be very disappointed to check in and the room not be as clean as say if I had checked into a non DVC resort at WDW. Not to mention I would be embarrassed if I had my parents with me and they know how much money I spent to join.
(My dad works in the hotel industry anyway so it would make it even worse!)

We all paid a pretty penny to join and our dues are not small. I'm assuming that housekeeping is part of our dues and if the staff aren't cleaning the DVC rooms as they should then we are not getting what we paid for in dues, correct?

Is anyone concerned about this? Does anyone think this is starting to become a problem? I would like to know as I haven't stayed on my membership yet, only with rented points once at BCV shortly after it opened.


09-06-2003, 08:39 AM
Is anyone concerned about this? Does anyone think this is starting to become a problem?
Not in the slightest. They are meticulously maintained.

09-06-2003, 08:45 AM
I have stayed at OKW and VWL, and didn't think they were unclean by any means. Now I haven't been to WDW in almost 2 years, and it does seem that you hear more complaints lately. What I've heard most about was people cleaning the tub. I haven't heard of anyone doing a top to bottom cleaning of toilets and everything. The tub I could see cleaning due to the whirlpool part, wanting to flush it all, and maybe mousekeeping overlooks this, I don't know. Some people, and I'm not saying these ones, are clean freaks. I know people that are cleaning cleaning things just to clean it. You ever see that show "Monk". He's that way.

09-06-2003, 09:02 AM
We stayed in BCV last Thanksgiving and the bathroom was a mess. I asked Mousekeeping to come back and reclean and they did a good job the second time around. I don't feel I should have had to ask that it be cleaned. At that time I was not DVC and paid cash (a lot of cash I might add) to book a 2 bedroom villa for 9 days. The floors had small pieces of trash (a used band-aid, kleenex shreds, etc.) and had not been mopped. This is not acceptable as far as I am concerned for Disney or any hotel chain. I did bring it to their attention and they fixed the problem when I did so but apparently there is an ongoing problem with this. I hope someone higher up is keeping up with the Mousekeeping complaints and will improve on this. I love WDW and love the DVC resorts which is why (once I talked DH into it) we are now DVC owners.

09-06-2003, 09:42 AM
OK, this is what I am talking about. What rtwhite described is totally unacceptable to me. I thought BC was supposed to be a deluxe resort. I know BCV was added on, do you think they just have the attitude that we are suppossed to clean the villa part ourselves? I wonder if the BC part is this unkempt? I personally wouldn't spend that amount of money on a room at BC when I can stay at All-Stars for so much cheaper and the rooms there both times I have been were spotless. What rtwhite mentioned -a used Band-Aid on the floor is just plain gross!

With the amount of complaints I keep reading I would think DVC would be on top of this and things would start improving, but I've yet to hear that. It also seems many of these complaints are coming from BCV. Has anyone noticed any of these types of problems at the other DVc resorts? Sounds like BCV housekeeping needs a staff change! I hope the members that are staying with cleaning issues have informed DVC. I think just calling housekeeping isn't going to change things permanently. This sounds like something that needs to be addressed higher up.

Also, not maintaining the BCV like it should be will result in it needing refurb sooner and more often. This in return will result in higher dues for us BCV owners.

09-06-2003, 10:19 AM
1) Contrary to other posts, we have NEVER been displeased with the condition of the room at check-in or during the stay.

2) ONCE, maintenance was still working on the Air Conditioning when we checked-in, but that was a momentary interruption.

3) We haven't been disappointed yet, and do not expect any in the future.

Disney Doll
09-06-2003, 10:25 AM
I have stayed at all WDW on-site DVC resorts except VWL,a nd have never found a problem. Most recently, we were at the BCV in Ocotber 2002, January 2003, and then OKW in July 2003, and the rooms were fine all 3 times.

It's not something I am concerned about.

I do agree that I would not find it acceptable to have to clean the bathroom myself pon checking in, nor would I. I would call Housekeeping and have them come back and do it again. But I also wouldn't think that a less than perfect bathroom was the beginning of the end either.

Maistre Gracey
09-06-2003, 10:33 AM
We have had to call housekeeping back a couple of times. The villa was not a "mess", but it was not up to the queen bee's standards. Housekeeping was always very apologetic, and took care of everything. They even through in a full cleaning, and a carpet shampoo. We didn't kick and scream or anything, they just insisted they do it.
As much as I hate to say it, I think housekeeping is one area the DVC should tighten up.
I do not think that housekeeping looks at DVC any different than a non-DVC resort.
I would still bet dollars to doughnuts that it is better overall than the vast majority of places in the local area. :cool:

09-06-2003, 10:36 AM
We've stayed at the BWV and VB a total of 8 different times. Never had any problem whatsoever with the cleanliness of the rooms at either place.

That said, every resort/hotel in the world occasionally has problems, including those at WDW and the cream of the 5 stars. The test of a great resort is how they deal with problems. IMHO, Disney does a great job of resolving guest room problems. If you frequent the resort boards, you will always find one or more of the resorts undergoing some kind of "bashing". All of them have had a turn. We've stayed at many of them and never ever experienced anything remotely similar to what was described. While I'm sure that some do have problems, keep in mind this is an internet discussion board and people can post anonymously. I'm positive some posts are an exercise in creative writing - or at least in exaggeration!

People who have a complaint post a LOT more often than those who have a good experience. Don't let the negative posts spoil your anticipation - it's not worth it!

If you are one of the very, very, small percentage of guests that do have a problem, call Housekeeping and get it fixed - preferably while you enjoy one of the WDW attractions!

09-06-2003, 10:55 AM
We've had problems at BCV; 11/02, the room was a mess, hangers on the dining table, dishes in the dishwasher, our shoes stuck to the kitchen floor when we stepped onto it, yellow mustard on the front of the TV cabinet in the master bedroom & a missing outlet cover in the entrance hall. We called and they sent up a housekeeping supervisor, housekeeping & maintenance, and all items were corrected.
I've found housekeeping at OKW & BWV to be a lot more thorough than BCV. We had a recent stay split between OKW studio & 1 bdrm, and BCV 1 bdrm, and OKW was great in both rooms, but not BCV. OKW was immaculate & everything was where it should be. At BCV, I found a mini chocolate chip cookie on the carpet in the living room and there were stains on the carpet. I didn't call this time; just picked-up the cookie, did a quick vacuum & tried to ignore the stains (it was only for two nights).
I think the management at BCV needs to pay more attention to the housekeeping issues.

09-06-2003, 11:06 AM
On our last stay at OKW (8/16 to 8/29/03) we had the following problems

On arrival:
TV screen in the living room, little hand prints all over the screen. More than likely sun screen. That was the only thing then.

On the 2 full cleanings we got:
Did not appear to vaccum the carpets. Any room.
Did not refill or replace paper towels or dishwasher detergent, even after leaving a note and tip.
They did leave extra Tide boxs, which we did not use at all or request.

09-06-2003, 11:09 AM
In my post above I should have been more explicit about our positive experiences on other stays. The stay at BCV was the first time we have had a problem with our room in the 18 years/13 visits we made to WDW (see signature if you want to know where we have stayed). One of the reasons I was so disappointed in the cleanliness was because BCV had only been open a few months. As was stated, we called housekeeping and the problem was rectified, I just felt that housekeeping should not be something we had to call about. Lack of a switchplate on a light switch, missing utensils, etc. would be something that would have to be excused. Cleanliness is expected at any resort, Disney or otherwise. We have traveled quite extensively and have had a few rooms that were not up to par in other places, but the question was asked and I answered about my ONLY negative experience. I would not have just spent money on DVC points had I thought this was a chronic or ongoing problem. All in all, I am very pleased with Disney resorts and especially DVC resorts.

09-06-2003, 11:13 AM
I will preface my comments with letting you know, that we have only been to our home one time, and everything was fine. I have read many reports on this board about people having great rooms, clean, and in good repair. But for every four or five good ones, we hear a report of one that wasn't so well, and in my opinion that is far too many. Things like the above poster with the bandaid situation would almost make me sick. I would question whether or not someone had cleaned the room at all. How could someone miss these items, and isn't a supervisor supposed to be going behind and checking behind mousekeeping? Shan, I'm like you, If I showed up to a room like that with my parents in tow this December, I would be embarrassed. This will be there first trip to Disney since '89 and I don't want them to think that we have wasted our money. It is MHO that mousekeeping in some areas treats DVC differently than Disney's other resorts. Because of the lack of everyday housekeeping, I think they are a little lax. The reports of being handed towels through the door and never emptying the trash on trash and towel is an example of this I believe. Telling occupants to just put their trash outside the door, and someone will get it later. I think that mousekeeping isn't spending the time they need to on check out day in some cases to really deep clean some of these rooms, and IMHO the new room ready policy will only make this worse. Maybe they feel that we should be cleaning more ourselves, I don't know. I do think that it is something that DVC needs to address, and address it soon before the situation gets out of control. I don't mean to sound negative in any way, but for those that have had good experiences, and just dismiss those on this board that have not, is just hurting the case. It's everyone's vacation investment, and if things start to get lax, it's going to hurt us all. This board represents a small number of owners, and just the reports we see here are too many to not feel like it is an issue.

Maistre Gracey
09-06-2003, 12:05 PM
Originally posted by CarolMN

That said, every resort/hotel in the world occasionally has problems, including those at WDW and the cream of the 5 stars. The test of a great resort is how they deal with problems. IMHO, Disney does a great job of resolving guest room problems.
I agree completely! :cool:

09-06-2003, 12:10 PM
I also think the most important thing is how they deal with the problems. It sounds like Disney does a pretty good job of dealing with any housekeeping issues.

I also have noticed a lot of negative comments about the housekeeping at BCV. Hopefully, they are dealing with it properly.

Maistre Gracey,

What's the meaning of your Kevin Bacon tag?

09-06-2003, 12:32 PM
I have stayed more times for cash than DVC right now. My cash times are at AS's. Ok I have noticed a slip in housekeeping at all the reorts. We have not had a dirty room at all with DVC. We have stayed at VWL,OKW and BCV. I have had some light bulbs out and such but nothing else. My last trip was at ASMo. I think the room was not cleaned as well as I have seen in the past. Iit seems to be an attitude creeping into the housekeeping staff in general. I wonder if some of this is due to cut backs and expecting more from less. I don't kknow.

09-06-2003, 12:38 PM
We have not had any major problems with the cleanliness of any of our rooms. When we checked into our room at BCV in July, the carpets were still damp because they had just been shampooed and the rest of the unit was immaculate.

I think when people post trip reports (I am the same way), you tend to point of all of the little negatives and pass over the positives. For instance, if the bathrooms hadn't been cleaned I would post this in my trip report, but if everything was fine with the unit I wouldn't post it because we expect everything to be fine. While housekeeping is an area that probably needs to be more closely scrutinized, I also try to keep in mind that given this type of work and pay, there is probably a high amount of turnover and difficulty hiring quality employees. As long as housekeeping addresses any issues in a timely manner to my satisfaction, I will be happy with that.

09-06-2003, 12:45 PM
I've never had the least whiff of a problem with cleanliness in any Disney resorts, but I'll admit that at VWL a couple of weeks ago, I thoroughly inspected the studio, esp. the bathroom, just because reading these posts may have made me a little more sensitive.

Sounds like no matter what state your find your room in, housekeeping is REALLY good about making things right.

As an aside, I stayed at the Ritz-Carlton in Phoenix back in June, and the room sure didn't seem as clean as it should've. I can assure you that one courteous phone call made the difference. I was astonished at the response and management's willingness to offer some, uh, restitution. I ate well that evening!

09-06-2003, 02:56 PM
I stay in many different WDW resorts on a regular basis and I have never (knock on wood) gotten an unclean room in any of them. If I ever did though, I would call housekeeping immediately and expect the room/villa to be recleaned or to be assigned another room.

09-06-2003, 03:20 PM
Rooms have always been up to our standards, including at BCV. Other people may have different standards.

I think when things are not cleaned properly, they are just mistakes and do not imply a matter of practice in the resorts.

It would be unreasonable to expect no mistakes to occur.

Personally, if I were to get a room that were not clean, I would call them, ask to have it cleaned and then move on to enjoy my vacation.

09-06-2003, 03:48 PM
While my room has never been ready before 4PM (with the exception of this last trip) it has always been very clean. I've never been disappointed when I walk in!

09-06-2003, 03:52 PM
In all of our trips to Disney (WDW, DL, DCL) room have always been clean.

09-06-2003, 07:13 PM
. . . general decline, but I think our keeping in contact with management and politely asking for issues to be taken care of, we can raise the standard again. There are a lot of positive argument for why there may be a decline as well as arguments about some of us being too picky . . . maybe like Maistre Gracey's Queen Bee and me.

The facts are true though that simply being polite and asking for things to be re-done does the trick. On the other hand, I'm not paying what I'm paying or paid to be a member to have to do this on ANY sort of regular basis. Everyone makes mistakes and stuff happens so once in a while it's okay.

The other problem is that you feel like a complainer and feel like a difficult guest if you call to request the something be re-done. I don't like being put in the position to feel that way . . . especially at the world that makes me feel so special, I don't want to have to make someone else feel badly for how they did their job . . . or didn't do it as the case may be.

Ah well. It will all come out in the wash. Ha, ha!

09-06-2003, 09:56 PM
We stayed at BCV's 3 month's after they opened. The bathroom had brown spots around the toilet and on the wall next to the toilet. We did not want our kids in there until it was clean. Housekeeping was less than responsive. I called 4 times and talked to the CM at the front desk 2 times. They came and gave us more towels but did not address the bathroom. I called the manager on duty and asked her to come to the room. She promptly came to the room and was very apologetic. She called someone and then came back herself. We were surprised the next day when they came to give us VIP service which we did not ask for or even expect. I told them it was not necessary but they insisted.

It is nice to get the VIP treatment but I would much rather just check-in to a room that is clean and ready to go. The time to stop, make phone calls, check to see if they came back shouldn't happen.


09-06-2003, 10:07 PM
I have to ask. What was the VIP service. I agree that you'd have preferred it the right way first, but I'm curious about the VIP stuff.

09-06-2003, 10:18 PM
We stayed at Boardwalk Villas last month, and the whirlpool tub had dirt stains running down from each jet. We called housekeeping, they sent someone to inspect it, then she sent someone to clean it. It was obviously missed when the room was cleaned before check-in. We have never cleaned the whirlpool before taking a bath there but this time I made sure to run some automatic dishwasher detergent through it for a few minutes!

I have to say, I'm starting to look a lot more closely at the cleanliness of the rooms, but I really believe that DVC rooms are no more clean or dirty than any other hotel rooms. They definitely aren't as clean as if I were doing it myself, but a phone call to housekeeping usually puts it right. :)

09-06-2003, 10:26 PM
Great job by the staff but then im only human myself.If I have a problem I ask them to help me and they do A+ job on making things perfect.

I deal with people every day on a personal level so im understanding what they do that's why I leave them my thanks.

09-07-2003, 12:18 AM
As for the trend of negative reports on this board about cleanliness, I think TIdoublegaER is 100% correct....

I think when people post trip reports (I am the same way), you tend to point of all of the little negatives and pass over the positives.

Something like a clean room is not noteworthy...it is to be expected and therefore not worth mentioning in a report.

This topic seems to cycle around every once in a while, and I remember the last time when a lot of new members were getting very nervous about the decline in room cleanliness.

I put a poll out there and well over 90% of the time, people were having no cleanliness problems when checking into their rooms. I think the final number was closer to 95%.

We've been lucky...3 for 3 in the cleanliness department. :)

09-07-2003, 09:54 AM
Every time we have stayed (BWV's) they were spotless!!!

09-07-2003, 10:57 AM
I used to get nervous about how clean the rooms would be after reading the perodic posts.
5 stays later and our only problem was....
a burnt out light bulb at the WL.
I can deal with that! :D

09-07-2003, 11:36 AM
When I stay at Dvc OKW mostly 2 bedroom is usually very clean and everything is in it's place. I had one visit in 00 where the guest before me left a cookie sheet with burnt pizza in the oven. I called housekeeping and they took it out and replace it with a clean one. I do notice that in the bathroom particularly in the shower there is always some residue of hair and dust. I am very fussy about the shower so it may be me over reacting. I would like housekeeping to be a little more attentive to the bathroom.

09-07-2003, 02:32 PM
Our DVC membership is approx 5 yrs old and we experienced one small problem at VB. We checked in to find housekeeping still cleaning the room. We asked if we could leave our luggage in the room while we drove around and explored the area, the maid said no problem.

About 15 minutes later the manager called us and was very apologetic and offered us another room. We declined but appreciated the call for such a minor problem.

Our last two vacations at the BWV, we received phone calls (about an hour after check in) asking us if the room was OK. Disney service has always been great. If I do need something, I always get the persons name I speak with. It saves time if you have to follow up and provides personal accountability.

Deb & Bill
09-07-2003, 03:55 PM
I bet if we polled every DVC owner who has stayed at BCV since it opened July 1, 2002, you will find only the one used bandaid left on the floor. That's 434 days, with how many rooms? Housekeeping, except for a few minor problems, is good at all the DVC resorts. It's cleaner than my house, especially since I have a dog that shedding right now.

09-07-2003, 07:45 PM
VIP was what the work order(I don't know what else to call it) said. The housekeeper had a clipboard. She basically went through the whole room(1br villa) and cleaned everything, replentished, changed all the bedding, left extra towels, etc. She was very throrough. We checked on a Sat. didn't get management involved until Sun. and Monday morning was when they went through the room. They did clean the bathroom Sun. night though. Then Tues. they still did trash and towel service plus floors, beds, and if I remember correctly, the dishes. They might have even came later in the week for another trash and towel. Its like they went overboard.

I just want and expect to check-in to a clean room. I'm on vacation and do not want to go through the aggrivation to get something for free. That takes too much energy!


09-07-2003, 11:25 PM
I'm just surprised that WDW doesn't run out of people to hire.
Does anyone know their hiring criteria? Do they have access to having criminal histories run on prospective employees?

Peter Johnson
09-08-2003, 10:15 AM
In our thirty-something visits, mostly to OKW, we've had few problems. Once the housekeeping was sloppily done - rings on the table, fingerprints in all the windows and TV. This was not corrected without repeated calls to housekeeping. Very annoying, but not a show-stopper.

The second problem was a totally trashed 1-br. Not just dirty, but trashed. Broken blinds, hot tub full of permanent marker, light bulbs broken out of their sockets, wet floors, etc. That was a shock! (Must've been a heck of a party!) Turns out the room was supposed to be out of service due to the damage, but got assigned by mistake. We were moved immediately.

Other than the occasional burned out bulb or missing kitchen items, those are the only problems we've had, and we're very satisfied.

09-08-2003, 10:47 AM
Not to get off the subject, but can you believe there would be people that disrespectful of property. That always blows me away!