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View Full Version : DVC advertising spurned us!


Val
08-30-2003, 08:39 PM
Okay, I never posted anything about this, but the DVC advertising contacted me via email and asked if my family would be willing to participate in a commercial. We were going down near the mid/end of July and agreed to meet with their advertising group. We agreed to a 9 AM meeting. It was IMMEDIATELY apparent to us that we were NOT the family they were looking for- my husband and I are plus size, my oldest is a little Avril Lavigne, and my kids are cute, but not necessarily coordinated and calm.....no matching luggage, no Brady Bunch appeal, just a group of typical midwestern visitors. They asked us NO questions about where we were from, what we did, or why we were intersted in DVC. Wanted to know our height, weight, age, and if we had any photos of ourselves. No problem, we expected as much, knowing that they would want a "better" demographic and basically chocked it up to "maybe a free fruit basket". The "advertising team" went through the motions of getting our measurements for clothing, etc. We spent about 1.5 hours meeting with them during PRIME park time.....we were finished at about 11 AM, much too late for early entry, so it blew an early entry day. They asked us to reserve the next few days for the photo shoot and to not plan PS's or anything (we didn't listen, by the way). We received a phone call the late next day stating that the "shoot had been unexpectedly cancelled" and that we hoped we enjoyed our stay. Thank goodness we DIDN'T cancel our PS's , etc. No thankyou, no thank you for your time note, no compensation for the lost park time, no nothing.

I emailed the contact person and suggested that maybe our time was worth a little more than "gee, the shoot was moved". Her response was "gee, those things happen". Am I out of line? Should we expect at LEAST a thank you for participating note? Or am I just a sore DVC member? Or should I have been a better consumer and smelled a rat? Thoughts?

PamOKW
08-30-2003, 09:15 PM
It sounds like a disappointing experience. I think you've done all you can do since you brought it to their attention. No compensation was promised and, I guess, none given. A little something for your time would have been nice.

On one Vero trip they were shooting around the resort. My Mom spent quite a bit of time being taped in one of the Beach Houses. I have no idea whether they ever used her or not. We did not receive anything for our time that day either.

manning
08-30-2003, 10:26 PM
Not even lunch? Bad PR.

floridafam
08-30-2003, 10:30 PM
A lunch would have been nice, I suppose.

What if you HAD cancelled your PS'S?

It sounds like you have a great attitude about the whole thing and had a wonderful trip.

:D

GAIL HAYDEN
08-30-2003, 11:22 PM
Originally posted by Val
Okay, I never posted anything about this, but the DVC advertising contacted me via email and asked if my family would be willing to participate in a commercial. We were going down near the mid/end of July and agreed to meet with their advertising group. We agreed to a 9 AM meeting. It was IMMEDIATELY apparent to us that we were NOT the family they were looking for- my husband and I are plus size, my oldest is a little Avril Lavigne, and my kids are cute, but not necessarily coordinated and calm.....no matching luggage, no Brady Bunch appeal, just a group of typical midwestern visitors. They asked us NO questions about where we were from, what we did, or why we were intersted in DVC. Wanted to know our height, weight, age, and if we had any photos of ourselves. No problem, we expected as much, knowing that they would want a "better" demographic and basically chocked it up to "maybe a free fruit basket". The "advertising team" went through the motions of getting our measurements for clothing, etc. We spent about 1.5 hours meeting with them during PRIME park time.....we were finished at about 11 AM, much too late for early entry, so it blew an early entry day. They asked us to reserve the next few days for the photo shoot and to not plan PS's or anything (we didn't listen, by the way). We received a phone call the late next day stating that the "shoot had been unexpectedly cancelled" and that we hoped we enjoyed our stay. Thank goodness we DIDN'T cancel our PS's , etc. No thankyou, no thank you for your time note, no compensation for the lost park time, no nothing.

I emailed the contact person and suggested that maybe our time was worth a little more than "gee, the shoot was moved". Her response was "gee, those things happen". Am I out of line? Should we expect at LEAST a thank you for participating note? Or am I just a sore DVC member? Or should I have been a better consumer and smelled a rat? Thoughts?

You volunteered, why would you expect compensation?

Maistre Gracey
08-30-2003, 11:26 PM
Originally posted by Val
Am I out of line? Should we expect at LEAST a thank you for participating note?
To answer your question, no, you were not out of line.
I would have also expected a "Thank You". :cool:

disneychick05
08-30-2003, 11:34 PM
I would be very upset about this as well. You have every right to feel the way you do. This is something that I personally would complain about because anything that would take away from my vacation time and was not compensated for is a negative. Sorry that had to happen to you and your family.

lurontravel
08-30-2003, 11:34 PM
While I don't necessarily agree that you should have been compensated (I don't disagree, either though...), a thank you is just plain good manners. WHere is Mrs. Disney? I would have thought that she taught them better manners... BTW, My feelings would have been a bit hurt too, if they'd blown me off.

Tinkrbell
08-31-2003, 01:02 AM
I had asked my guide a question about those people in the videos. I think it was something about their clothes(notice they ALL have DVC shirts on). She had told me that DVC CAN NOT pay them anything, and can only offer them a shirt(or other clothing) for compensation. It even says so at the end of the video.

I'm not sure, but I think if they would have compensated you with more than the shirt, that might be construed as a payoff. I'd be happy with a free shirt, but not if I didn't make the video:( The video to me would be priceless.

Granny
08-31-2003, 01:27 AM
You have every right to expect a better attitude than "gee, those things happen". If that was delivered to you in a "take a hike" attitude, then it's entirely inappropriate.

I don't think Disney "owed" you anything more than a nicer send off, and an expression of regret that your time spent did not end up with your family being filmed.

And of course, it's entirely possible that they did in fact cancel the shoot the next day.

Yes, I think you deserved at least a "thank you for participating" note. But the people making commercials aren't necessarily front-line CM's who have been trained on how to treat guests.

magicmouse2
08-31-2003, 01:52 AM
That must have been disappointing. :(
I guess that is a lesson for us all.

BEACHCLUBVILLAS
08-31-2003, 07:14 AM
If Disney advertising calls to schedule a shoot "Gee I'm busy vacationing."

erikthewise
08-31-2003, 09:15 AM
Welcome to the cold heartless world of show business. Next time tell them to contact your agent. ;)

Val
08-31-2003, 10:16 AM
I understand about the compensation, but I would have liked a "thank you for your time" and a card or something.....the attitude of the person in charge was, well, rude. It has really soured us on the "Disney DVC Experience". Made us realize that DVC really doesn't care abou their customers, just in selling. In all truthfulness, this has made a strong loyalty to Disney and DVC go right out the window. At least they could have said thank you on the message!

Scott H
08-31-2003, 10:27 AM
Just wondering was the production company part of Disney or were they a contracted company?

I am with ericthewise and BEACHCLUBVILLAS.

Val
08-31-2003, 10:43 AM
The spokesperson is from Disney, the shoot group was from Chicago. We barely spoke to the "shoot group", our contact has all been through the Disney advertising person (phone number is Disney, email address is Disney). Guess that's why I was so surprised, as this person IS supposedly a CM!

Thanks for all your responses....guess we were a little naive. We didn't expect to get anything, or even be in the commercial, but I did expect to be treated with civility.

Scott H
08-31-2003, 12:15 PM
That is sad. They should have treted you better reguardless.

smvdelv
08-31-2003, 01:04 PM
LIke another poster said, what if you HADN'T made any PS??? You would think they would at least have offered you a PS somewhere for your inconvenience!

jaysue
08-31-2003, 01:42 PM
It was put best above....Didn't Walt or his Mom teach these CM's anything at all....

Very very very poor treatment.....

:mad:

Thanks
jaysue

colleen costello
08-31-2003, 05:47 PM
Your story made me smile because my family would also be instantly rejected. We are too imperfect to be in a commercial! I always giggle at the DVC ads because the familes look so fake... The real familes at WDW are hot and sumburned and the kids are whiny and tired and everyone's clothes are wrinkled from being shoved in the suitcase...

I am sorry they were rude to you.

Belle041281
08-31-2003, 08:12 PM
Originally posted by smvdelv
LIke another poster said, what if you HADN'T made any PS??? You would think they would at least have offered you a PS somewhere for your inconvenience!

When we bought into DVC last year, we received two fastpasses per person because of the time we spent "closing" our purchase. They could have at least done that.

Sorry about your experience.

disneycrazed139
09-01-2003, 05:54 AM
I think you should contact someone about it at DVC and voice your feelings about it definitely. I think DVC would like to know that you felt this way.

hmansure
09-01-2003, 01:19 PM
During the DVC 10th Anniversary Cruise last year my family was "selected" for a photo shoot while we were waiting to embark. The experience had it positives and negatives. The shoot was scheduled for the Nassau day and required about 4 hours of our time (which was probably 3 hours too many for our 6 and 3 year-olds!). There was a lot of changing of shirts (wrong colors, too tight, too loose, etc. etc.) and we ended up getting a few "gifts" - t-shirts, hats, and nice thank-you note.

We got a private tour in Nassau and there was Tourist officials coordinating the whole thing. They actually had to stop traffic while our horse-drawn carriage went down the streets so they could get the "right" picture. The residents/drivers didn't seem too thrilled! For us, it got a bit old pretty quick, but we did get a free tour of Nassau and they gave us cab fare to get back.

The biggest negative - what ever happened to those pictures? It's odd not knowing where they may end up or if they were scrapped.

Tinkrbell
09-01-2003, 03:53 PM
hmansure- That is so cool that you were selected, AND treated fair. The private tour must have been nice. Did you ever see yourself/family in a video or brochure? Too bad if you haven't. I would definitly be calling the ad company to find out where your pics went.

As a collector of Disney Ad Videos I think its kind of a shame how they have the SAME PEOPLE in the videos year after year after year after year...... I'm very bored with it.

It would be nice if they "spread the ads around" (so to speak). Think of how many families would be thrilled by this, heck even friends, neighbors, co-workers etc, etc. JMHO.

Crissup
09-01-2003, 06:14 PM
While I wouldn't expect you to *expect* any sort of compensation (monetarily or small gift), I do believe that you were at least entitled to a "Thank You for your time". It doesn't cost anything to be polite and thank someone for their time.

Johnnie Fedora
09-01-2003, 10:38 PM
Originally posted by BEACHCLUBVILLAS
If Disney advertising calls to schedule a shoot "Gee I'm busy vacationing."

LOL. DVC must think it's a real honor to waste your vacation time, receive nothing for it, and have your pictures end up in the trash. You think they would a least send you the copies of the pictures as a souvenier.

If they call, maybe you could respond by saying you'ld be happy to be in their pictures/video...AFTER your vacation is over. Ask them which DVC resort will they put you up in while you extend your stay to accomodate the photoshoot??

If the "cut and paste" fake family on the cover of the current members book is the best they can do, I think they could save a lot of money by simply requesting copies of favorite DVC family photos from members to use in the advertising.

lenshanem
09-02-2003, 08:02 AM
This woudl have made me very upset! They shoudl have least have offered your family lunch or even a thank you for your time, I know it is vaulable family vacation time....
If they want the perfect dream family that doesn't exsist then they need to hire soem actors and put a tiny diclaimer at the bottom of their promos.
I will aslo note that if I'm ever called I'll be too busy with my family ahving fun to take time out for some unthankful DVC promtion department. GEEZ...

MinnieGi
09-02-2003, 10:30 AM
I would be upset too if I didn't receive a "Thank you for your time...we're so sorry about the photo shoot" type of note. You took time out of YOUR vacation to help them, I would expect a cm in that position to have decent manners to say and write a thank you and an apology for the cancellation. I understand your disappointed feelings... I think they are very warrented.

OneMoreTry
09-02-2003, 10:35 AM
This is a lesson for all of us.

If asked, I would refuse unless they planned the shoot on the day AFTER our vacation and compensated for the extra lodging and meal expenses. Don't give away your vacation.

I don't care to be in a DVC commercial anyway.

colleen costello
09-02-2003, 04:10 PM
The fake families in the ads just "look" the part. You never know what's up with anyone, no matter how good they look. A coworker of my hubby's sent us a lovely Xmas photo card last year. The kids are gorgeous and they had matching outfits; even Mom, Dad and Grandpa are in the photo too and everyone is color-coordinated and photogenic. The card really kind of freaked me out -- I can't even get my kids over to Walmart for a cheesy portrait! It just made me think "Wow, some families really have their act together."

So last night DH tells me that the coworker shared with him that she is in the proces of a divorce. It seems that "perfect" husband was involved in repeated affairs and they are now divorcing. WOW... really put things into perspective for me. My family is SO not picture-perfect, but we are faithful to one another and have more blessings than we can count. I am glad we are a happy, if not ad-worthy, family!

ErinC
09-02-2003, 04:18 PM
Count me with those that think you are owed at least an apology. We read posts on this board all the time, cases of free dinners because people get into their rooms a little late, $100 disney dollars just for taking the DVC tour, and several other instances where people have gotten something for nothing. You gave your vacation time away, and got nothing in return. Frankly, I'd be a little bitter too!