idontknow
05-29-2001, 10:46 AM
Well, we had a wonderful weekend at the HRH! I looked for green ribbons, but could not seem to find any. Sorry I missed all that were there.
Here's my problem:
I need to know who to write to and how to put what happened on our return flight. We made it to Atlanta alright, but trying to leave there was a nightmare! I read a post last week about how someone's flight was held up because someone did not want to check their bag and insisted that they be able to have it on the plane with them. Here's another story, sort of, about a similar situation.....
Our flight was delayed 10 minutes, not bad. I can handle that. (because of the captain) When we boarded it was pouring rain outside and they made us walk to the plane. They had the covered pull out thing only part way to the plane and we stood in the blowing rain for another 10 minutes while they took 2 people at a time to the plane with an umbrella. (seemed like they were doing what they could to make things go as smooth as possible, but why didn't they have a long enough canapy or pull the plane up closer?) Everyone was soaked when we got on board the plane and then we froze until they shut the door over 30 minutes later. (I'm getting to that part) The attendant starts checking the baggage under the seats and gets to the couple on the other side of the isle from us. Before she even looks to see if their bags fit under the seat, she told them in a nasty voice that she needed their bags so they could check them and put them in the hold. (don't know if that is the right word or not) The man said that was alright and the bags were fine were they were. She said "no, you don't understand, they are too big and I need to check them!" in a VERY nasty voice. This went on for a few minutes and she finally went to the captain about it. The couples bags were not sticking out past the back of the seat in front of them and the attendant didn't even check our bag or the rest of the peoples bags behind us. It was like she zeroed in on this couple and would not let up. The man even told her that they had flown the same kind of plane on the way down and the bags were fine then and asked what the difference was between then and now. (the man never got nasty with the attendant. He was firm with his wording, but never nasty to her) What really erks me about this, so far, is the fact that there is a 10 year old sitting in an exit seat and playing with the latch, but the attendant never said a word to his mother or told them he could not sit there. (they were part of a big group so they only would have had to change with someone else in their party) A few minutes later, a maintance guy gets on the plane. We thought he was coming to take the mans bags away from him. Instead, he is there to check to make sure the other exit door is closed properly. There was water coming in from the latch and the woman that was sitting there was sitting in a wet seat. The captain comes on and tells us that we will be delayed for a little bit to make sure the problem with the door is fixed before we take off. Shortly after that, a woman in a red blazer gets on and comes back to the couple next to us and demands that he give her the bags so she can check them. (big, burly, nasty attitude woman) She tells the man that he is holding up the plane and they will not stand for that anymore. (obviously a HUGE lie! We were waiting for the door to be fixed) The woman behind him tells the red coated woman that the flight attendant was just nasty to the man, and before she has a chance to say anything else, the red coated woman tells her to be quiet and that she is not talking to her! The passanger woman asks if this is how delta treats their customers and that the red coated woman had no right talking to her like that. The red coated woman tells the passenger woman if she does not like it she can throw the passenger woman off of the plane along with the man refusing to give up his bags. (now, at no time did the passenger woman say anything mean or nasty to the red coated woman. She was pleasant and just wanted to inform the red coated woman what had happened before she got there) At this point I am steaming mad! When the red coated woman got on the plane she looked right at the 10 year old in the exit seat and walked right past him. Just as the red coated woman grabbed the bags from the man I said excuse me....what about the child in the exit seat? If you are going to nit pick about the bags, what about him? At that point the childs mother turned around and scouled at me and the red coated woman got nasty with me. I did not say a word to her after I informed her about the child in the seat. I did not want to give her any reason to throw me off of the plane. I thought if I informed her and then shut up, they would make the child move. Nope, I got a dose of what the passenger woman got. The red coated woman started to walk off of the plane and stopped and said something about the child to the attendant. The attendant then comes back and informs the mother that her child can not sit in that seat. The woman turns around and starts yelling at me that if I wouldn't have said anything........yada, yada, yada......and I must want to trade seats with her because her child can't sit in that seat. At that point I just said that he was not old enough to sit there and she should change seats with someone else in her party. She starts yelling that she is not leaving her sons side. I didn't say anything else. I was not in the wrong about informing the crew about the child in the exit seat. (it really scared me when he started messing with the latch to the exit door, that is the reason I said something in the first place) Because I did inform someone, I was verbally attacted by this woman and no did anything to stop her! (not to mention the red coated woman)
So, we're all ready to go and the captain tells us that the airconditioner is broken so it is going to get hot until we get in the air, so hope we can get a good slot and get up fast. (he was very informative and nice during the entire flight) One last check of the leaking exit door and we are good to go. ( crew said it would leak until we got in the air and the cabin pressurized) We start taxi-ing and he come back on and tells us that there are atleast 33 other planes ahead of us and he is going to have the attendant comp our drinks for the flight. (something about the airport was all but shut down for a little while. If we would not have had to deal with the leaking door, we would have been in line quicker and had been able to take off sooner) She hands out bottled water and pretzels. Over 40 minutes later we make it to the head of the line and take off. We are now 2 hours late. When the attendant starts the bev cart, she gets to my DH and gives him his drink and PEANUTS and bypasses me. She moves on and I raise my hand and ask for something when she is done with the passengers she is now getting drinks for. She says "I thought you were asleep." (I don't normally sleep with my eyes open) I ask for a beer and tomato juice and she says all of the beer is warm. OK, no prob, vodka and tomato juice. (but why is the beer warm in the first place???? I'm confused) When we are just about to land, she comes on and starts giving the "hail delta" speach. I have never heard someone talk as long as this attendant did. It's funny, because about half way thru the flight, someone behind us mentioned how the attendant must like the sound of her own voice because of how many times she used the intercom. The woman behind us had that right!;)
Our scheduled Delta/ASA flight 10:25pm arrival became a midnight arrival. We called DH's parents to pick us up from the airport when we got inside. They were there before our bags. All we heard during and now after the flight, is "sorry for the inconvenience........"
Here's the questions:
I think I have a right to complain, is there any reason I would not? (do you know something I don't?)
Who do I write to and where?
Did I have a right to say anything about the 10 year old in the exit seat or was I wrong?
Rule 240 does NOT apply, right?
Any other comments or suggestions are welcome.
I just don't like how we were treated by the attendant or the red coat woman. (who as she?) And then being stuck on a "broken" plane to add to all of the other mess. The other 3 planes we rode on for this weekend trip was nothing like this last flight. It was horrible. But if this is what the airlines are calling normal, we'll drive from now on. I just don't understand how the other 3 flights went so smooth and this last one really stunk. Am I being unreasonable to be so upset about this?
Here's my problem:
I need to know who to write to and how to put what happened on our return flight. We made it to Atlanta alright, but trying to leave there was a nightmare! I read a post last week about how someone's flight was held up because someone did not want to check their bag and insisted that they be able to have it on the plane with them. Here's another story, sort of, about a similar situation.....
Our flight was delayed 10 minutes, not bad. I can handle that. (because of the captain) When we boarded it was pouring rain outside and they made us walk to the plane. They had the covered pull out thing only part way to the plane and we stood in the blowing rain for another 10 minutes while they took 2 people at a time to the plane with an umbrella. (seemed like they were doing what they could to make things go as smooth as possible, but why didn't they have a long enough canapy or pull the plane up closer?) Everyone was soaked when we got on board the plane and then we froze until they shut the door over 30 minutes later. (I'm getting to that part) The attendant starts checking the baggage under the seats and gets to the couple on the other side of the isle from us. Before she even looks to see if their bags fit under the seat, she told them in a nasty voice that she needed their bags so they could check them and put them in the hold. (don't know if that is the right word or not) The man said that was alright and the bags were fine were they were. She said "no, you don't understand, they are too big and I need to check them!" in a VERY nasty voice. This went on for a few minutes and she finally went to the captain about it. The couples bags were not sticking out past the back of the seat in front of them and the attendant didn't even check our bag or the rest of the peoples bags behind us. It was like she zeroed in on this couple and would not let up. The man even told her that they had flown the same kind of plane on the way down and the bags were fine then and asked what the difference was between then and now. (the man never got nasty with the attendant. He was firm with his wording, but never nasty to her) What really erks me about this, so far, is the fact that there is a 10 year old sitting in an exit seat and playing with the latch, but the attendant never said a word to his mother or told them he could not sit there. (they were part of a big group so they only would have had to change with someone else in their party) A few minutes later, a maintance guy gets on the plane. We thought he was coming to take the mans bags away from him. Instead, he is there to check to make sure the other exit door is closed properly. There was water coming in from the latch and the woman that was sitting there was sitting in a wet seat. The captain comes on and tells us that we will be delayed for a little bit to make sure the problem with the door is fixed before we take off. Shortly after that, a woman in a red blazer gets on and comes back to the couple next to us and demands that he give her the bags so she can check them. (big, burly, nasty attitude woman) She tells the man that he is holding up the plane and they will not stand for that anymore. (obviously a HUGE lie! We were waiting for the door to be fixed) The woman behind him tells the red coated woman that the flight attendant was just nasty to the man, and before she has a chance to say anything else, the red coated woman tells her to be quiet and that she is not talking to her! The passanger woman asks if this is how delta treats their customers and that the red coated woman had no right talking to her like that. The red coated woman tells the passenger woman if she does not like it she can throw the passenger woman off of the plane along with the man refusing to give up his bags. (now, at no time did the passenger woman say anything mean or nasty to the red coated woman. She was pleasant and just wanted to inform the red coated woman what had happened before she got there) At this point I am steaming mad! When the red coated woman got on the plane she looked right at the 10 year old in the exit seat and walked right past him. Just as the red coated woman grabbed the bags from the man I said excuse me....what about the child in the exit seat? If you are going to nit pick about the bags, what about him? At that point the childs mother turned around and scouled at me and the red coated woman got nasty with me. I did not say a word to her after I informed her about the child in the seat. I did not want to give her any reason to throw me off of the plane. I thought if I informed her and then shut up, they would make the child move. Nope, I got a dose of what the passenger woman got. The red coated woman started to walk off of the plane and stopped and said something about the child to the attendant. The attendant then comes back and informs the mother that her child can not sit in that seat. The woman turns around and starts yelling at me that if I wouldn't have said anything........yada, yada, yada......and I must want to trade seats with her because her child can't sit in that seat. At that point I just said that he was not old enough to sit there and she should change seats with someone else in her party. She starts yelling that she is not leaving her sons side. I didn't say anything else. I was not in the wrong about informing the crew about the child in the exit seat. (it really scared me when he started messing with the latch to the exit door, that is the reason I said something in the first place) Because I did inform someone, I was verbally attacted by this woman and no did anything to stop her! (not to mention the red coated woman)
So, we're all ready to go and the captain tells us that the airconditioner is broken so it is going to get hot until we get in the air, so hope we can get a good slot and get up fast. (he was very informative and nice during the entire flight) One last check of the leaking exit door and we are good to go. ( crew said it would leak until we got in the air and the cabin pressurized) We start taxi-ing and he come back on and tells us that there are atleast 33 other planes ahead of us and he is going to have the attendant comp our drinks for the flight. (something about the airport was all but shut down for a little while. If we would not have had to deal with the leaking door, we would have been in line quicker and had been able to take off sooner) She hands out bottled water and pretzels. Over 40 minutes later we make it to the head of the line and take off. We are now 2 hours late. When the attendant starts the bev cart, she gets to my DH and gives him his drink and PEANUTS and bypasses me. She moves on and I raise my hand and ask for something when she is done with the passengers she is now getting drinks for. She says "I thought you were asleep." (I don't normally sleep with my eyes open) I ask for a beer and tomato juice and she says all of the beer is warm. OK, no prob, vodka and tomato juice. (but why is the beer warm in the first place???? I'm confused) When we are just about to land, she comes on and starts giving the "hail delta" speach. I have never heard someone talk as long as this attendant did. It's funny, because about half way thru the flight, someone behind us mentioned how the attendant must like the sound of her own voice because of how many times she used the intercom. The woman behind us had that right!;)
Our scheduled Delta/ASA flight 10:25pm arrival became a midnight arrival. We called DH's parents to pick us up from the airport when we got inside. They were there before our bags. All we heard during and now after the flight, is "sorry for the inconvenience........"
Here's the questions:
I think I have a right to complain, is there any reason I would not? (do you know something I don't?)
Who do I write to and where?
Did I have a right to say anything about the 10 year old in the exit seat or was I wrong?
Rule 240 does NOT apply, right?
Any other comments or suggestions are welcome.
I just don't like how we were treated by the attendant or the red coat woman. (who as she?) And then being stuck on a "broken" plane to add to all of the other mess. The other 3 planes we rode on for this weekend trip was nothing like this last flight. It was horrible. But if this is what the airlines are calling normal, we'll drive from now on. I just don't understand how the other 3 flights went so smooth and this last one really stunk. Am I being unreasonable to be so upset about this?