View Full Version : How long to wait for confirmation for cashing out for webbies at mypoint?

April in Disney
05-30-2003, 07:41 PM
I have cashed out for 2 webbies at mypoint last friday, and have not recieved any e-mail from mypoint in regard to that and the points have already been deducted from my account. Should I e-mail them?

05-30-2003, 09:59 PM
You don`t get any type of confirmation from mypoints when you cash out. The only thing you will get is the actual email with your webcertificate in it.

Your points are automaticly deducted from your balance and moved to pending status,when your webbie "ships" the points then disappear completely. After that happens it can take anywhere from a few days to a few weeks to receive the webbie in your email.

hope this helps!


April in Disney
05-31-2003, 08:22 AM
Thank you for the information.

05-31-2003, 10:34 AM
I usually get my email confirmation pretty quickly but was concerned after waiting over 20 business days. I got the confirmation today along with this response from mypoints:

Thank you for contacting MyPoints Member Care.

Thank you for writing to MyPoints Member Care. We apologize for the
confusion as well as any inconvenience. A redemption order can be
pending for up to sixty days. If it is not processed during those sixty
days, the order expires and the points used in the transaction are
returned to the account. A redemption is pending so long as there is a
shortage of of the item ordered. Your redemption will arrive 1-4 weeks
from the date of process. Or, we can cancel it and credit the points
back to your account. We apologize for the delay, but thank you for your
continued patience.

05-31-2003, 11:01 AM
The "confirmation" you get is the webpage right after you cashed out. You need to bookmark that page to check the status of your reward. Otherwise you just have to wait.

Past experience has shown that MyPoints seems to redeem their Webbies in batches. The past two times I've received them on the 19th and 17th of the month. So I would say expect to see something the 2nd to 3rd week of June.

I have had Barnes and Noble GC's take about 8 weeks to arrive in the mail.