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View Full Version : Somethings up at DVC


WDWCRAZY32
02-21-2003, 09:50 PM
I received a phone call tonight from a survey company representing DVC asking questions about my interest in WDW and DVC. They are to email me in about 2 weeks with a DVC survey which they said would take approx. 30 minutes to complete. I'll post what it's all about when I receive it. They could not give me any info as to what the survey was about so for now I'm in the dark.

:rolleyes:

manning
02-21-2003, 10:17 PM
Call Disney and find out if they will verify this.

madcoco
02-21-2003, 10:36 PM
We received the same call on Wednesday.

Chuck S
02-22-2003, 12:07 AM
Now you have me wondering, if it is a legit DVC survey (if could be), or if some resale company that got your name from the public record wants more info on you. Let us know, please, when you get the survey...if it is supposed to be secret, we don't need the details, just let us know if it is really DVC doing the survey.

Maistre Gracey
02-22-2003, 12:32 AM
I am very curious on this one..........Please keep us posted! :cool:

Nanajo1
02-22-2003, 08:21 AM
After our recent trip I got a postcard from Disney asking me to log on to a certain site with the given password for a survey.
But no phone call.

lacool
02-22-2003, 08:50 AM
I got that same postcard after our Dec trip, but we were not DVC members at the time and we stayed at the Contemp., while Shades of Green was under renovation. Although we did do the DVC tour that trip I don't think the online survey was related.

WDWCRAZY32
02-22-2003, 09:04 AM
The company calling stated they were calling on behalf of DVC, I have to assume that it is really for DVC. The post card surveys are something different, I was at the CR a few weeks ago and received the card about a week later, they have to do with service, cleanliness, and other things specific to that hotel and its services. Also had cards from stays at POR, CSR but no card from my Dec trip to OKW. Will keep you posted.

Buzzsgramma
02-22-2003, 10:43 AM
we received a call the other night...she talked way too fast and I choose not to give her info...just didnt believe she rep. DVC..by a few QQ she ask....maybe i'm wrong ......thought about calling MS....but didnt

Simba's Mom
02-22-2003, 11:19 AM
I received the same phone call this morning. Did give her my Email, so should be receiving the "30 minute internet survey about the accomodations at WDW". Don't remember how long before I get the survey.

Jecca
02-22-2003, 11:27 AM
I got the same phone call the other night. I did choose to participate, if only because I try to participate in as much market research as I can. Having worked for a market research agency when I was in high school, I know that we may never know who sponsored the survey. I was not told that they represented DVC, only that the survey was about DVC. Not the same thing. Anyway, I'm looking forward to it. Perhaps I'm naive, but I think some good can come from companies asking for customers' opinions.

tiffany123
02-22-2003, 11:48 AM
We received the same phone call on Thursday night. The caller offered very few specifics and we did not feel comfortable with the call. I told the caller that we had just returned from WDW and had attended the OKW community meeting---telling him that nothing was mentioned at the meeting about an ongoing survey.
He told me that the survey was brand new but when I told him that we had been home less than 48 hours, he hung up. I called our guide on Friday morning and he knew nothing about any surveys being conducted by either DVC or WDW. I am guessing it's a salescall but would like for someone to post after they receive the survey.

paulh
02-22-2003, 12:00 PM
When we booked our Christmas trip at the 11 month window before being connected wife was asked if she would like to take part in a survey after booking which she did (she likes to listen to the American accent it makes her fell like she is on vacation). Mainly it was about the cast member who dealt with here regarding helpfulness ect.
Regards Paulh

Dean
02-22-2003, 12:07 PM
I'd guess this is a sales call of some sort, likely about other timeshare in Orlando.

goofy4dvc
02-22-2003, 12:12 PM
I wonder if the surveys are coming from the company that announced it was building the resort on property bordering WDW??? Was it Fairfield or Four Seasons or something like that? They could be trying to find out what DVCers are happy/unhappy about and structure their resort accordingly to try to lure people to purchase from them. They may even have their people reading these boards...

rbuzzotta
02-22-2003, 12:22 PM
We recieved a call a few months back inviting us to a meeting about our DVC ownership at a local hotel. They told DH it was about exchanges etc............we did not show up!!!!

nelle
02-22-2003, 12:46 PM
I just got the same call and they said they were Chadwick, Martin, And Bailey(Spelling might be wrong). They said they were calling on behalf of disney and DVC They asked my age group, if I was a member and if I had internet. They said they would E-mail a survey in 2-3weeks that would take approx.30min the survey was about disney accomidations(sp). The scarey thing is they had all my info ie address, phone,names. I said I was willing to participate but am now wondering how they got all my info.:eek: .
We will have to wait and see.

WebmasterDoc
02-22-2003, 12:57 PM
Originally posted by nelle
...They said they were calling on behalf of disney and DVC They asked my age group, if I was a member and if I had internet.

I'd be a little suspicious that they were calling on behalf of DVC and still asked if you were a member. In the past, most member survey contacts were handled entirely thru the mail with an announcement on DVC letterhead explaining the purpose of the survey. Hopefully the followup communication will be more substantial.

Please keep us posted!

Jecca
02-22-2003, 01:25 PM
Many times what happens with regard to market research surveys is that a company (ie disney) hires an independent market research firm (chadwick, bailey etc) to conduct surveys and evaluate results. Often they ask questions to confirm that you do qualify to participate in the study (are you a dvc member? Is this your address?). Sometimes they even ask you to confirm your phone number, even though they just called it. This explains why an outside agency has all our info as well as why they're asking questions disney should already know the answer to. I don't see this as being a sales call, though if it were I'd have little difficulty saying no.

JudithM
02-22-2003, 01:29 PM
I just sent this thread to a DVC CM. This CM usually replies to me in a very timely manner. I will let you all know when I hear something.

Personally I would be VERY leary to give out information over the phone to someone I do not know or know of.

nezy
02-22-2003, 02:13 PM
This IS peaking my curiosity!

I often receive mail soliciatations asking if I am interested in selling my DVC points to a timeshare re-sale. This sounds more like an outside survey company though. Keep us posted.

manning
02-22-2003, 02:43 PM
Assume respelled

*** u me

Unless I get a confirmation from DVC I would not answer anything.

Simba's Mom
02-22-2003, 02:57 PM
So far they've only asked my age "group" (I think 45-65 is broad enough) and my Email address. But, like others, I was surprised that they had much info already. I was under the impression when I bought DVC that they didn't sell members' names to other sales groups. Don't know why I thought that. But just in case, I think I will give MS a call this week.

disney4me4ever
02-22-2003, 03:11 PM
Just got the call today. As with previous posters, they already had all of my info, except age group and internet address. I did agree to participate in the survey as well.

I wish I would have gotten my Vacation Magic instead of this!

Nancy:earsgirl:

madcoco
02-22-2003, 03:53 PM
Chadwick Martin Bailey, Inc. http://www.cmbinfo.com/
They have worked with Sonesta and Hilton Hotels in the past. Haven't found anything on the web or in the news yet linking them to DVC or Disney. Will keep on searching.:)

Dean
02-22-2003, 05:27 PM
I don't know about this one but most of these are where they tell you how bad timesharing is, then they offer to take yours in trade toward their "vacation club". Either way we can be certain that DVC is not related to this endeaver and that nothing good can come of it.

Fairfield is the timeshare going up close to CBR. It's not on Disney property but is surrounded by same. It should be a good location, hopefully they will create a great resort.

Chuck S
02-22-2003, 07:37 PM
Originally posted by Simba's Mom
I was under the impression when I bought DVC that they didn't sell members' names to other sales groups. Don't know why I thought that. But just in case, I think I will give MS a call this week.

Our deeds are recorded and are a matter of public record. To my knowledge DVC does NOT divulge member info, unless this is an "official" DVC survey. Otherwise, it is probably a company getting the name from the county clerk and using it as a sales tool. Either is possible until someone actually gets and reads the survey.

Simba's Mom
02-22-2003, 07:57 PM
Thanks, Chuck S! I knew they could get it that way, but you reinforced my hope that they didn't get it from DVC giving it out or worse-selling it.

Disney50
02-22-2003, 10:07 PM
Hi,
Pretty new to posting but have reciced great advise from reading alot of past postings.
I just recieved my paperwork yesterday for my purchase on BCV from DVC. Reading through the various things in which I have to sign, I saw a sheet which I have to sign and send back if I DONT want Disney to release my information to various uotside sources. So unless you advise them to not release your information they can.
It is a mute point though, as stated by Chuck S, it is a matter of public record, and anybody can get ahold of that information.
As long as you are vague with your answers you shouldn't worry too much. But when they start asking birthdays and SS #s, or membership #s, think before answering.
Nothing that a good Call Zapper won't fix!

madcoco
02-22-2003, 11:10 PM
Disney50: Welcome home and welcome to the Disboards.:)

sweetp267
02-22-2003, 11:32 PM
Just out of curiosity, if any of you that received that call have caller ID, what did the box say? I received two calls on Friday from the same place a couple of hours apart and they didn't leave a message. I was just wondering if they were trying to get me too.

Thanks

JOn

tn4mickey
02-23-2003, 01:25 PM
While we were waiting at the bus stop at OKW on Monday 2/10 a cast member approached DH and I to ask if we would be interested in participating in a discussion group about Disney accommodations. For our time we would be given $75 Disney dollars! As it turned out they only wanted one of us so I went while DH hung out at ESPN Club. The discussion was at the BW convention center. When I went in they gave me a printed questionnaire that asked questions about your most recent trip to WDW. It went on to give several categories of accommodations with discriptions of each, such as Basic, Deluxe, Upscale, and Luxury. Then there were several pages with different scenarios and ask you to choose which you would be most interested in. If this were available would you purchase more points. There were about 10 DVC members including me there. The questionnaire was written and the study being done by an independent firm. Our purpose was to help with the wording and clarity of the questions. I think the whole idea is DVC is trying to get input on current memberships and future properties.
They offered to pass along other comments we had concerning DVC. The most common was discount passes. I also suggested we would like a way to track points and ressies online.
I hope this helps. I wouldn't be concerned about taking the survey, it really is DVC related.

DisneyPhD
02-23-2003, 01:50 PM
Got the call today, same as everyone else. They had all my info all ready, just asked age group and email adress. I hadn't read this thread yet. (how is missed it yesterday I will never know.) I hope that info provided helps DVC learn our opinions, but after reading this I am doubtful.


We will see in 2 weeks (we will be back from 1st DVC trip by that time.)

JKLLady
02-23-2003, 02:17 PM
I got the same phone call the last week in January & gave my e-mail address, as I've done a number of WDW surveys. They said I'd get the survey in 1 week. Well, I didn't and began to feel that I'd been an idiot for giving my e-mail address! Then, finally on 02/11 I did receive an e-mail & it was from the same group that does the postcard surveys. It did take about 30 minutes and was pretty detailed. Boy, was I relieved!

dhogan614
02-26-2003, 01:02 PM
Would this have shown up as WCS on a caller ID? We've received multiple calls from this caller at a LD number with no message and no ability to return the call? Did anyone who received these calls have caller ID and note what it said?
Thanks!!!
:confused:

LuvnMickey
02-27-2003, 10:11 AM
Hello all,
I hope to shed some light as well as some background on the marketing research business. I'm a professional marketing research consultant (and DVC owner) and have been for many years.

I work with a number of large national companies to help them collect information and get feedback from their customers or potential customers. The situation being described is not unusual for a company to use. As Jessica noted earlier, DVC may contract with an independent research company to help them get information that will be useful to them in making key decisions about their properties. DVC gives the independent company names and phone numbers of DVC owners (the sample) to contact. The independent company will then ask for participation in a study and collect email addresses for the purpose of doing the actual survey.

Oftentimes the study is to test new product ideas or measure customer satisfaction. Companies use this information to make lots of big decisions about marketing, advertising, new product development, etc. When done legitimately, it's a great way to get customers involved. Unfortunately, the annoying sales calls (positioned as research) have given real research a bad name. Those of us in the business work hard to maintain the ethical standards set forth by the industry (which includes not divulging individual names or results to our clients but reporting information in total).

While I have no knowledge of this particular study or research company, I just wanted to set the record straight on legitimate research. As with any personal information, I would be careful to not divulge confidential info to anyone I don't know. You can always ask to contact the research company directly (get the name and phone number) to verify the validity of the survey before you participate. Legitimate companies will have no problem providing this information to you.

I hope this helps! Our family has been fortunate to be involved in a couple of different focus group sessions while visiting WDW in the past. It's always been fun and informative and we get paid well for our time.

Sorcerer
02-27-2003, 11:25 AM
While I have't received a phone call survey about DVC specifically, I did receive a call in early January asking if I had visited WDW in November 2001 (I had). What's strange is I traveled with other people, so my name was no-where on the reservation. I didn't purchase tickets at the park either. No telling how they determined it, but no matter. I'm not the paranoid type.

However, I did get the same message, that they would be emailing a link to a survey. I received it a few weeks later and filled it out. I recognized it as the same company that does the postcard surveys, as well as the company who did the survey on last year's Disneyana event. The email address that it was sent from was something (can't recall) @ disney.com

At the end of the survey I was given the option to receive $10 or donate that $10 to Give Kids the World. I opted to donate.

Hmmm, wonder if I'll get another call?

allforpooh
02-28-2003, 08:57 AM
Out on the Disney Vacation Club web site under member news, they explain about the current survey and the privacy of this survey.

Denise

madcoco
02-28-2003, 07:35 PM
Thanks allforpooh.:) Glad DVC put it on the website.

cgcw
02-28-2003, 08:27 PM
Originally posted by sweetp267
Just out of curiosity, if any of you that received that call have caller ID, what did the box say? I received two calls on Friday from the same place a couple of hours apart and they didn't leave a message. I was just wondering if they were trying to get me too.

Thanks

JOn

Maybe this explains the "unknown" calls we have been getting over the last couple of days. We never answer when our caller id does not provide a name. We figure, if it's important, they will leave a message on the answering machine. But, seriously, we have had at least 25 "unknown" calls over the last couple of days. It's getting to the point where it's annoying enough that I'm ready to pick up the call to find out who it is calling so often. Maybe this explains it. I wouldn't provide any information.

anniet
02-28-2003, 09:01 PM
Originally posted by cgcw
Maybe this explains the "unknown" calls we have been getting over the last couple of days. We never answer when our caller id does not provide a name. We figure, if it's important, they will leave a message on the answering machine. But, seriously, we have had at least 25 "unknown" calls over the last couple of days. It's getting to the point where it's annoying enough that I'm ready to pick up the call to find out who it is calling so often. Maybe this explains it. I wouldn't provide any information.

Me too!!!!! Of course I thought it was because I added my phone number to the Massachusetts Do Not Call list so beginning 4/1 if anyone calls to solicit me they can be fined. I figured all the telemarketers were working overtime before they get fined!

lrodk
02-28-2003, 11:00 PM
Here's the information AllforPooh mentioned from DVC's members site. It should put everyone's minds at ease to know that Disney is indeed behind the survey.

Quote:
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Survey Participation



"Times and conditions change so rapidly that we must keep our aim constantly focused on the future."
~Walt Disney
In keeping true to Walt's dream, we are constantly looking for ways to create magical experiences and exceed expectations. To do this, we are working with Chadwick Martin Bailey , a research agency, to conduct surveys that will provide us with valuable insights and information.

Some Members may have already been contacted, and others will be contacted, to assist us by answering a few short questions and participating in a survey by email. While your participation is not mandatory, we would greatly appreciate your support.

Any information you provide us, including your email address, is confidential and will be used for Walt Disney WorldŽ Resort research purposes only. Thank you in advance!


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