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View Full Version : Can you believe what happened?


Scrufsmom
02-17-2003, 02:40 PM
Hello to my fellow DVCers!

We just got back from our wonderful 4 day disney trip. Although, it didn't start off to be so "Magical". Has anyone every heard of this one? We made reservations 6 months ago for the BWV and requested a preferred room overlooking the boardwalk. When we checked in they had our room ready, but when we got to the room it was never cleaned and they had us overlooking the Swan hotel. We complained about the room over the phone, but the staff was eager to settle the matter via the phone call. We ended up back at the front desk and was immediatly approached by one of the managers who explained that "per our contract we would not neccessarily get a "Boardwalk view". This is because other people have made the reservation requesting this type of room months earlier then us, so hence, we go to the bottom of the list. So to another room we go and thought they had found something to make us happy, instead they put us at overlooking some secondary small pool. They were willing to possibly find something within a day or two and move us. After 2 hours and three room changes they finally found us a room overlooking the Boardwalk.

Normally, I wouldn't make such a fuss, but considering my parents were driving in from Georgia and has "never" stayed on a Disney property before; we wanted it to be the most magical expericnce ever. In the long run it turned out to be magical.

The most interesting thing is the bit about the contract. Has anyone ever run into this before? I am curious.

Firefighter Mickey
02-17-2003, 02:45 PM
Room requests are not guarenteed. period.

The sooner you make your reservation the more likely you are to get your request. However, only a very small percentage of the rooms at BWV are actually boardwalk views - hence they can be very hard to come by, and it depends on when you make the reservation, and actual availability on the day you arrive.

What you experienced is typically called the squeaky wheel syndrome. They probably bumped someone from a boardwalk view that had made their reservation before you made yours - hoping that the person they bumped wouldn't make as much noise (which was probably the case, as most (?) DVC members are aware of the requests not guarenteed policy - which is clearly stated on your confirmation letter).

anniet
02-17-2003, 03:02 PM
I requested a room overlooking the pool at VWL for our first trip home in January. We got a room overlooking the wooded area.

I know that views are not guaranteed and I never thought twice about it since pretty much any view at Disney is enjoyable (okay maybe with the exception of the infamous "dumpster view" at VWL:teeth: )

It was nice that you made the extra effort for your parents sake, but I bet they would have had a magical time overlooking the pool as well.

SheriB
02-17-2003, 03:38 PM
I've never been "Home" yet, but I do know that it says on my confirmation letter that requests are not guaranteed. And that includes those requests made even at 11 months out. I think you're lucky that they accomodated you, considering you didn't make your ressie until 6 months out. I don't think the view, etc. should detract from my overall vacation, but I do think I would be annoyed that my requests at 11 months could get bumped by someone who requested much later and made a fuss about it.

JMO
Sheri

PamOKW
02-17-2003, 04:06 PM
The room should be cleaned and you have every right to refuse that room.

As to the Boardwalk view.....almost everyone booking a preferred view room requests the Boardwalk view. The manager is absolutely correct that none of us are guaranteed that view. The views you mention....quiet pool and Swan view....are all part of the preferred view category. The system is indeed imperfect and I also don't like to think that a room I might have requested 11 months out is given to someone who makes a bigger fuss. In fact, I think WDW/DVC does their best to discourage being bullied into granting a request under those circumstances. This is also why they have included the ability to charge for a room change...to cut down on casual complaints about the rooms.

jennybobenny
02-17-2003, 04:08 PM
That "secondary small pool" is the quiet pool and any pool view is considered a 'preferred' view.

"2 hours and 3 room changes"??? I think 'squeaky wheel' is an understatement. ;)

DebbieB
02-17-2003, 04:12 PM
3 years ago, I made a Boardwalk view request at exactly 11 months and did not get it. It depends on how many people checkout that day. Because you fussed so much, they probably bumped someone else out of their Boardwalk view room who could have been entitled to it if they booked earlier. Since we did not arrive until 3:00pm, it is possible that is what happened to our Boardwalk view room, we ended up with quiet pool. Since then, I have booked standard view to save the points since there is no guarantee of a boardwalk view.

Scrufsmom
02-17-2003, 04:48 PM
Well, the more you think about it you all are right. I appreciate the views in this matter. I guess I was wrong, but I was obviously told something else when I made the ressie. Maybe I had a new MS advisor. Who knows!

We were told so much about the BWV that our expectations were high. I am sorry if I offended anyone by my post.

donald@home
02-17-2003, 04:49 PM
Yes. I can believe what happened...

because it happened to me (3 out of my 4 stays at the Boardwalk). And it has happened to most of the people who request a Boardwalk view, because there are more rooms that overlook non Boardwalk views than there are rooms that overlook the Boardwalk. As others have stated, it is stated that room requests, including views, are NOT guaranteed. The quiet pool (some secondary small pool, as you have called it) is a very nice view.

And to be honest, it makes me mad that some people can not play fair, but complain and complain and complain until they receive special treatment. Now that you know the policy, I hope that in the future, if you receive a non Boardwalk preferred view room, you will realize that it is someone else's turn to have a Boardwalk view, and enjoy the view that you have been assigned.

Doctor P
02-17-2003, 04:57 PM
Please don't think that I am piling on, because I am not--just trying to add more information that you might not be aware of. It is also in DVC policies that once you are assigned a room, you must pay a fee to have your room assignment changed if you go to the room and "don't like it." (I'm oversimplifying). You were definitely correct in not accepting a dirty room, and should never be charged for making a change under those circumstances, however it is possible you could have been changed for one or more of the other room changes. So, things could have been worse. Hope you have better luck next time.

Scrufsmom
02-17-2003, 05:02 PM
First of all, This will never happen again. I fully understand everyones views. As I am a Magic Kingdom Fan, I plan on staying closer to this Park then to Epcot.

It was an extremely wonderful weekend. I got to witness my parents revert back to childhoood and that was my plan.

Needless, to say we are fans of other disney hotels. This was our first experience and we will move on.

Once again.......I am so sorry!

Cruelladeville
02-17-2003, 05:04 PM
Shame on you:mad:

You got several excellent views, and you still weren't happy, so by the standards of those of us who are veterens, you made a big blunder. Nevertheless, if you learned something for the future, you're forgiven

:) Now, if they had tried to give you the "preferred" dumpster view(BWV has one too) you would have had a perfectly legitimate complaint, so there are times when it's warranted. They still should have charged you the $25 room change fee for the 2nd and 3rd room changes, IMHO, so you were indeed fortuneate.

Scrufsmom
02-17-2003, 05:09 PM
I didn't know about that charge. Since this was the second time using my vacation points, I guess you could say I was a "virgin". Yes, I think I have learned my lesson and plan on using this as experience points for the future. I promise not to make the same mistake twice.

Thank you so much for all of your views.

P.S. If if meant paying the additional charge, then I would have gladly paid it. No comments about that.

anniet
02-17-2003, 05:34 PM
Scrufsmom I think you are experiencing some annoyance of others who requested a boardwalk view and didn't get one.

It is understandable that you weren't aware and you seem like the type of person who follows the rules, but there are LOTS of rules to DVC and it's easy to not be aware of all of them!:confused:

I notice from your number of posts that you are pretty new to this forum. I found this forum right after I joined DVC last March and I am thankful that I had a good 6 months worth of reading posts before my first visit home. I felt comfortable, but I have to say I still feel like nobody can know all there is to know about DVC.

The great thing about this place is that it is full of knowledgeable people so if you stick around I think you'll learn a lot.

If you are ever unsure of anything, just post a question and I'm sure you'll get a quick and accurate response.:D

PamOKW
02-17-2003, 05:37 PM
Scrufsmom -- Please don't take any of this as personal badgering. Your experience and questions are just an example of how many members really don't read the information they are given. When you get a chance read through the Member Guidebook. Really try to absorb what it says, including the highlights they have in many of the margins. This will help you have a clearer picture of things for the future, even if it's just in your "backup memory". Things like how to make requests, how they are honored, extra charges for room changes, towels, soap, etc. are all things members should be aware of and not surprised about. Live and learn.

I also know how much we like to give our parents the "perfect" trip. I'm glad that things did work out for you.

DeeP
02-17-2003, 06:06 PM
I bet you got a lot more info and opinions than you counted on! LOL! As others have said Boardwalk views are hard to get and 6 months out is not that long and I bet you did bump someone out of a boardwalk view that had booked prior to 6 months because you continued to push the envelope.....but you did not know and now you do so all is forgiven! Welcome to the DIS, you will have any and all valuabe information regarding WDW at your fingertips now! BTW, if you ever get the quiet pool view when you have booked a preferred view, it is really a very nice location, close to the boat dock and walkway to MGM and the quiet pool is usually empty and has a wonderful hot tub, much nicer than the hot tub at Luna Park.

Chuck S
02-17-2003, 06:15 PM
Scrufsmom, you said in one of your posts that you would like to be closer to MK? The only DVC resort that is closer to MK is VWL. Do you own your points there, or do you own at BWV? VWL can be hard to book at the 7 month window, depending on the season. That's why it is so important to buy at the resort you want to stay at most often. If you do own at VWL, you shouldn't have any problems.

And you know that staying in a regular Disney resort, like Grand Floridian, Poly, or Contemporary can often take more points than a roomy 1 bedroom villa...check the point charts

GAIL HAYDEN
02-17-2003, 06:40 PM
Why are we jumping all over this person? It is obvious she did not read her reservation confirmation and did not realize that requests are not guarantees. I have no idea what MS told her, she did not say, but, sometimes their responses are not all that clear. Part of the "script" should be to the effect that they are happy to note the request but it is not a guarantee.
I am, however, unclear as to how the OP knew the room was not cleaned.
I think we should allow a little slack here, at least she did not request that they hack the heck out of trees. Not everyone reads the material they are given.

Chuck S
02-17-2003, 06:43 PM
Originally posted by GAIL HAYDEN
at least she did not request that they hack the heck out of trees.

ROFL :teeth:

SheriB
02-17-2003, 07:47 PM
Scrufsmom,

I hope you don't let our "attack" discourage you. I think some of us were a little harsh(or maybe just defensive). We're all friends here, and this is definitely the place to learn anything you want to know about DVC. I'm glad your trip was great. I'm also taking my parents with me in June, and would like it to be special for them as well. Good luck with your future planning!

Sheri

madcoco
02-17-2003, 08:37 PM
at least she did not request that they hack the heck out of trees.ROFL I see a few of us remember that thread :)

SimbaNoodle
02-17-2003, 08:39 PM
Scrufsmom,

You seem to have hit a nerve with some of our fellow DVC'ers. I didn't even know that we could make room requests until I got here and fortunately I have never been disappointed. Sometimes too much information is not a good thing.

Please take what you can from these posts but please don't take the personally. There are a lot of great people on these boards and each means well.:D

Other than the problem with the room, how was your trip and were your parents impressed with the Boardwalk??

Have a great Disney Day.

WDWguruDH
02-17-2003, 08:42 PM
Three things:
1) The dirty room is a disappointment, sorry to hear about that...we appear to be hearing about that more and more. They need to work out their system.

2) As you now know requests are not guaranteed. We always request Boardwalk, have yet to get it. I don't blame you, we just have yet to be lucky, but 40 years to try. Another bit of info on requests, put them in order of importance, this is how they try to honor them.

3) When I first started reading the post, I was afraid your response would be defensive...I want to applaud you for realizing the mistake and further for fessing up to it in "public". More people like you and some of the other posts wouldn't have gotten out hand.

Dean
02-17-2003, 08:50 PM
You should really learn the ins and outs to avoid future disappointment. I'm disappointed in BW management for bumping someone for your situation. I'd have loved to be hanging around hearing you bug them enough to get them to do this.

Zurg
02-17-2003, 09:03 PM
as long as i get into boardwalk I don't much care hwre they put me.

mikesmom
02-17-2003, 09:58 PM
Don't worry about not knowing all the rules. We've been members for nearly four years and DH has yet to understand the rules. He just puts me in charge of the banking, borrowing and ressies and lets it go at that.

What did I miss about hacking out the trees?!!:eek:

GAIL HAYDEN
02-17-2003, 10:31 PM
I see a few of us remember that thread

I will never forget that one, nor the phone call from her when I was there and she told me about it. I was truly aghast!!!!

What did I miss about hacking out the trees?!!

Oh, I am not going back there again!!! I have nothing positive to say about this person, so, for once, I am going to be good.
Except, to say she tops the list for spratucks.

Caskbill
02-17-2003, 10:50 PM
You didn't say what time you were checking in, but I'm sure you're aware that guaranteed check-in is not until 4:00 PM.

Sending you to a room that wasn't clean was definitely a mistake. That happened to us once, (but only once, in 10 years). However if it was before 4:00 PM they could also have just had you wait in the lobby, or stroll around the boardwalk, while they cleaned the room very quickly.

As to the boardwalk view, I wouldn't say for certain someone else got bumped. They've been renovating many BWV rooms and they may have found one that was done but just hadn't been returned to service yet. If it took 2-hours, then hopefully that was the answer and no one else was bumped.



at least she did not request that they hack the heck out of trees.ROFL For those who don't know about this one, one guest was demanding that Disney maintenance come over and trim several feet off the top of the trees that were outside her room because the tree tops were blocking her view.

'Nuff said about that. Make your own conclusions.

Jeanne
02-17-2003, 11:31 PM
Am I remebering correctly, that one way to guarantee a Boarwalk view is to stay in a Grand Villa? I thought they all had that view, or did I just get lucky?

shelbyjosh
02-18-2003, 10:16 AM
Correct me if I am wrong. I understood that room requests were done by the "room controller" and that the date of your reservation request did not matter. Somewhere on this board I think I read that room assignments are done relatively close (a day or 2) to your check-in day? Can somebody please clarify this for me. We did our ressies the week after Christmas for our trip in 2 weeks. Does this mean all of our requests are out the window? We ARE guaranteed a N/S room since DD is an asthmatic.

DebbieB
02-18-2003, 11:14 AM
Room assignments at BWV are supposed to be done by date of reservation. They are only assigned a couple days before, but when they go down the list of people checking in and look at their requests, they are supposed to start with the oldest reservation.

The Boardwalk view is a sore subject with many members, it was discussed at the BWV annual meeting I attended in 12/2000. Their official answer was the above, that requests are filled by date of reservation. BW views are only 20% of the total BWV rooms and many more people request it, so there are bound to be disappointments.

One thing about it confuses me. When I did not get it when I checked in, they offered to check if one was available later in my stay, I would have to pay the change fee. A friend of mine was also given this offer for a reservation she made at 7 months. Both of us declined, but if we did take them up on this offer, it would bump someone else checking in on that day who may have had an older reservation. It's really the luck of the draw. I know someone on the AOL DVC Board who almost always gets his BW view request, while others never get it.

zurgswife
02-18-2003, 11:17 AM
We ARE guaranteed a N/S room since DD is an asthmatic.


No.....I found out this first hand...My son has the same problem and we were (for the first time) given a smoking room during our trip in Oct...luckily we were able to change without a fee....

but

For our Christmas 2003 trip after speaking with MS I found out that I could request a NS room because it was a medical reason and that it would be honored....fortunately we found this out and won't have an issue in future visits....

The offered to spray the room in Oct...but that just wouldn't have worked for my sons problem...

So, Call back MS and find out what you need to do to add the Medical reason to your ressie...

CarolMN
02-18-2003, 11:59 AM
Originally posted by Jeanne
Am I remebering correctly, that one way to guarantee a Boarwalk view is to stay in a Grand Villa? I thought they all had that view, or did I just get lucky?

All of the BWV Grand Villas overlook the Boardwalk area. So yes, reserving a GV is the only way to guarantee a view of the Boardwalk.

Mic
02-18-2003, 12:07 PM
After several unsuccessful attempts at a BW view, I finally gave up and now book only standard view if it is available. And for the record, 2 of my attempts were 11 months out. I have read several times of cash ressies and other resort owners making BWV reservations at 7 months getting the coveted view, but I was never lucky enough. Now I stress over other disappointments of being a BWV owner, like the lack of parking spaces!

Dancind
02-18-2003, 12:17 PM
We got a smoking room when we checked into the BWV in May 2002, and we did have "non-smoking for medical reasons" on our reservation. We checked in at about 5 pm on my birthday, and it took about two hours to get it straightened out. We wound up in a "preferred view" (back of the Luna pool, 1st floor, handicapped room) studio for the night, and were able to move to our reserved 1 BR NON-smoking the next day for the week. Got most of our groceries ruined in the bargain. It wasn't fun, but I'm not bitter. I just don't plan to stay at BWV again. More rooms for you guys!

Dean
02-18-2003, 12:23 PM
Originally posted by shelbyjosh
Correct me if I am wrong. I understood that room requests were done by the "room controller" and that the date of your reservation request did not matter. Somewhere on this board I think I read that room assignments are done relatively close (a day or 2) to your check-in day? Can somebody please clarify this for me. We did our ressies the week after Christmas for our trip in 2 weeks. Does this mean all of our requests are out the window? We ARE guaranteed a N/S room since DD is an asthmatic. Wrong on both counts. Priority is by date of reservation though there are many variables. Like anything else, the squeaky wheel tends to get greased. Medical requests are high priority but are not guaranteed. The only guarantees are the room type and HC if it's reserved that way.

shelbyjosh
02-18-2003, 01:22 PM
When we made the reservation I did specify that a N/S room would be needed since DD was asthmatic. MS said that would not be a problem. The other requests (floor/bldg) were also submitted but she could not guarantee those.

ColinA
02-18-2003, 05:10 PM
I have heard of a Park Hopper, but not a Room Hopper!!

SueM in MN
02-18-2003, 08:09 PM
Medical requests are filled first, so even though they are not actually guaranteed, they are as close to it as you can get. And like Dean said, a handicapped room requested as a handicapped room is guaranteed (at least that's what we've been told). Only the medical part gets priority; if you request non-smoking and then request a specific floor/building, the other requests get assined the regular way.
When we made the reservation I did specify that a N/S room would be needed since DD was asthmatic. MS said that would not be a problem.
If they didn't list it on your reservation as a Medical Request, it's just a request for N/S, the same as anyone else's request. It should be listed right on your reservation confirmation as "Non-smoking for Medical Reasons" .

CaptainMidnight
02-18-2003, 08:29 PM
When I first started reading the post, I was afraid your response would be defensive...I want to applaud you for realizing the mistake and further for fessing up to it in "public". More people like you and some of the other posts wouldn't have gotten out hand.
Here here. Nicely done, Scrufsmom.
Shame on you
Baloney, that's overstating. Shame on you for such a post.

shelbyjosh
02-19-2003, 09:42 AM
Sue, yes it is on the confirmation paper.

Disneyaholic
02-19-2003, 10:23 AM
If DVC were to re-categorize the Boardwalk into three separate point charts: Standard, Preferred, and Guaranteed Boardwalk, would you be willing to use even more points (than preferred) if it guaranteed you a Boardwalk view???

I know that this type of point arrangement probably can't be done, but I'm wondering if something like that would help put an end to the disappointments???

:confused:

WDWguru
02-19-2003, 11:46 AM
Originally posted by Disneyaholic
If DVC were to re-categorize the Boardwalk into three separate point charts: Standard, Preferred, and Guaranteed Boardwalk, would you be willing to use even more points (than preferred) if it guaranteed you a Boardwalk view???

I don't think they can, but they could create a second middle tier that was LESS points than current preferred, as they did when they created standard view in the first place. However unlikely, for the sake of argument, I would be willing to pay the points to guarantee it. I think what we might find is even MORE competition for the standard views. If I know I'm not getting Boardwalk before I even set out, why use the extra points? At least now it's sort of a gamble and I'm willing to risk the extra points on the chance I might get it.

It's sort of like buying the higher fare on an airline as a frequent flyer in hopes that you can upgrade a few days out using your status. You may not get it, but the opportunity is worth paying the extra money for the ticket for some folks under some circumstances.

Dean
02-19-2003, 12:02 PM
Originally posted by WDWguru
I don't think they can, but they could create a second middle tier that was LESS points than current preferred, as they did when they created standard view in the first place. However unlikely, for the sake of argument, I would be willing to pay the points to guarantee it. I think what we might find is even MORE competition for the standard views. If I know I'm not getting Boardwalk before I even set out, why use the extra points? At least now it's sort of a gamble and I'm willing to risk the extra points on the chance I might get it.

It's sort of like buying the higher fare on an airline as a frequent flyer in hopes that you can upgrade a few days out using your status. You may not get it, but the opportunity is worth paying the extra money for the ticket for some folks under some circumstances. The previous change was early in the selling phase when they were able to change to legal paperwork. Since there are a set number of points, they would create more points than units if they lowered the points for any rooms without an increase elsewhere. As I read the info, they could create 3 tiers if they wanted by balancing the overall points. I don't think it'll happen but they could I believe. I'd pay more but the question is how much.

Dean
03-15-2003, 08:14 PM
I was just in Orlando and by the BWV. I wonder if the outside work going on had anything to do with room availability. If there were less rooms available than normal, this would have many affects. I also recall someone being upgraded from a standard to preferred view.