View Full Version : Does your guide call you before you leave for Disney?

02-11-2003, 12:49 PM
We left for Florida on 1/18 this year. We didn't even check in to VWL until 1/21, but on 1/17 my guide called me at home and left a message on my machine, just saying -I can see your scheduled to come down, I hope you have a wonderful time, here's my number call me if you have any questions.

I thought that was really sweet of her. :)

Do all guides do that?

I've just never seen anyone mention it, so I was just wondering.

02-11-2003, 12:56 PM
That's the sign of a good salesperson. While I've not heard of it, it's a nice thing for her to do. After all, you may want to add on, and now her name is in your mind. :D

02-11-2003, 12:59 PM
Our first DVC trip to HH, our guide left us a voice mail message saying she knew we were there and just wanted to touch base. It prompted us to return her call while we were there and do our first add on. After that, we were the "easy" sells because she hasn't left us a message since and we've added on twice more. Now, we travel with her number with us.

02-11-2003, 01:19 PM
Our guide left us a voice mail message at OKW during our most recent stay. This was our second DVC trip. We did not receive a call from our guide on our first DVC trip, but that was just a weekend trip, so maybe that's why.

02-11-2003, 02:16 PM
WOW!! You've been sprinkled with pixie dust. This is great. They must be one of those special people who is not all "let's make the sale". While our guide was nice I've never received a call since purchasing and doing an add-on.

02-11-2003, 03:38 PM
I haven't heard from my guide since I purchased in add on at BCV about a year ago. No big deal, but it is nice that yours did.

02-11-2003, 03:44 PM
our guide always calls where ever we are staying, and just says he wanted to touch base and to let us know that if had any questions to let him know.he is wonderful;)

02-11-2003, 04:33 PM
Originally posted by anniet

Do all guides do that?

I've just never seen anyone mention it, so I was just wondering.

We used to have Megan Butler as our guide, but after she left we were assigned some guy..I actually forget his name. Anyway, I had called to ask about an add on and he never called me back. I ended up buying a 25 point add on privately from a friend, so he lost a sale.:p So no, I'm sure we won't get a phone call form him, if he doesn't even call back about a sale. LOL

02-11-2003, 05:58 PM
We went on our first DVC trip last summer to WDW. We were there 10 days and never heard a thing from our guide. Too bad, because I have only talked to her on the phone and would have liked to meet her face to face. If she had called, that would have been more likely to happen, because it would have jogged my memory.

02-11-2003, 06:14 PM
My guide has called us quite a few times when we have been at WDW. She usually just leaves a message because we are out but she says Welcome Home, if we need anything, etc. It is a nice touch and a very smart business move on her part.

Maistre Gracey
02-12-2003, 01:37 AM
It sounds like you have a great guide.
I always hear of members getting follow-up calls from their guide, just to see how they are doing.
I do not not get such calls......:(

02-12-2003, 08:13 AM
We had a call on our voicemail during our Thanksgiving trip from Judy Kaufman. She also noted that I had made multiple calls trying to get a DVC card (they kept sending cards with dh's name on it) and told me to call her if I had not gotten my own card. I appreciated the call.

02-12-2003, 08:50 AM
That's really great! THough, never happend to us :(

02-12-2003, 09:54 AM
Our guide always calls after we've arrived. He also wants us to come over to visit each time. He even sends the van over when we've decided to come visit.

02-12-2003, 12:43 PM
I have not heard from our guide since we signed our paperwork in 1996.

02-12-2003, 01:41 PM
My guide has never called me. Which is just fine by me.

02-12-2003, 03:43 PM
We did receive a call at the VWL, on our first visit home after buying in originally. But we haven't heard anything since. It is a nice touch, though.

02-12-2003, 10:08 PM
We bought VWL sight unseen in 2001. Never met our guide. Haven't heard from him since.

For those that get calls....are they just "Hi, how are you doing?" calls, or do they work to get add-on sales? Just seems like a lot of work just to maintain contact, especially since anyone who wants an add-on through DVC is going to get sent back to that guide anyway.

But it does sound friendly....and I'm glad for those who receive such calls and appreciate them. :)

02-12-2003, 10:31 PM
I never get calls either :(

02-13-2003, 08:46 AM
Originally posted by Granny

For those that get calls....are they just "Hi, how are you doing?" calls, or do they work to get add-on sales? Just seems like a lot of work just to maintain contact, especially since anyone who wants an add-on through DVC is going to get sent back to that guide anyway.

Granny, my guide-Linda Streetman called once in Fall 2001 after I got the original package, but I was too busy to call back, and new I would be going down in the beginning of 2002. When we toured in March 2002 Linda wasn't there so a guide by the name of Hasaan Jahnmiry took us through and set us up for closing. He was such a great guy and I really appreciate that while they were trying to stop sales for VWL at the time he got us points for VWL! We would have bought BCV anyway, but our hearts are truly at VWL.

When we returned home Linda called to say Welcome to DVC and ask if we had any further questions, so I called her back with about 3 questions that she happily answered. She's so friendly!

Then she called again right before our first trip home in 1/2003. She has never even mentioned an add-on, but I called her when I returned from this past trip and although the timing isn't right for me to add on right now she knows I'm interested, so I may hear from her in the future.

I love that she makes me feel like I can call her anytime for anything, and lets face it once I got to know all the rules and reggies she'll probably only hear from me when I want to add on.

As DeeP stated earlier, it IS a smart business move on her part!

02-13-2003, 09:05 AM
We have owned since 1995 and our guide has never missed calling us.


02-13-2003, 09:18 AM

The one call we received was a "I knew you were there and just wanted to say Welcome Home". We probably would have done our first add on without the call but it prompted us to do it while at HH.

I liked the idea that she called. At the time, she told me that the guides get a list of their members when they are vacationing. On our second trip, I was just a wee bit disappointed because we didn't get a call. In no way do I want to sound like I expect one but it is a nice touch. :)

02-13-2003, 12:22 PM
We also never hear from our guide. It's too bad because it would certainly edge us on to "add-on" and feel special and remembered by her. At least it would be nice for them to acknowledge you when you are in a resort. Too bad it isn't common practice.

02-13-2003, 12:54 PM
Our guide has left a message in our room every time we have gone. He tries to set somethig up for us to come over and say hi to him while we are there. Its always a nice surprise to here from him when we get there. Thanks


02-13-2003, 01:09 PM
Like some of the others, we have never heard from our guide since we purchased in 2000. Oh well! It is not a big deal to me, but I am one who really appreciates good customer service.

Paul in CT
02-13-2003, 08:39 PM
I think your experience is fairly unusual based on my experience, but it is a good idea for a guide who wants to sell more points.

The first Christmas after we became members, our guide Patrick sent us a Christmas card, but he left soon after for bigger and better opportunities at Celebration. Our only contact since has been to alert us to points being available at OKW and that was GREAT because we bought a few more and she handled the sale perfectly. :)

Soon after that our guide was changed again. I stopped in the DVC office at BW on one trip to say "Hello" and get a tour of the WLV mock-ups there. She was unavailable so I left her a voice mail. I did get my tour from another guide, but not a response to my voice mail. That was my last contact with my guide. It is just as well since I don't need the temptation to buy more points. ;)

02-13-2003, 09:33 PM
Have never even heard anything from our guide. But we live in Nevada, so not sure if they can contact us here.

02-13-2003, 10:33 PM
anniet and cgcw....thanks for the responses as to what the subject matter of the calls was. Sounds like they were pretty much just keeping tabs on people...and it's interesting that some felt that personal touch helped them make their add-on decision (or at least the timing).

anniet....Hassan was my guide as well (I'd forgotten his name :rolleyes: ) and he was very nice.

02-14-2003, 09:39 AM
Originally posted by Granny
anniet....Hassan was my guide as well (I'd forgotten his name :rolleyes: ) and he was very nice.


He told DBF he could tell that I am a very sweet person!

He sold me RIGHT THERE!


02-14-2003, 05:12 PM
Here's an interesting thing:

Our guide, James Moore, has been calling us yearly since 1999, just to say hi and see if we were still interested. It was only this year (2/7/03) that we could actually buy into DVC. When we finally bit the bullet and called him, he remembered everyone's name.

Good salesperson? Yeah. And I appreciate it.

Tigger Mama

02-15-2003, 03:20 PM
We received a call from our "new guide" Debra Robinson on the day before we were scheduled to leave. We had left home early and did not speak to her. We got another call at OKW in the middle of the week on the voicemail and learned that she was replacing our original guide Bettie Pleasant. We tried returning Debra call and got her voicemail. And so it goes. Bettie Pleasant had been with DVC for years - anyone know why she left? Our new guide Debra ony said that Bettie had moved on to "the mountains of North Carolina." I am at least glad we reveived a guide who is interested in what she is doing.

02-15-2003, 05:09 PM
We never hear from our guide either. I couldn't even remember his name (still can't-- though it's foreign) when we did an add on, and they looked up our records and patched us through to him. I really think it's great that some of your guides take such a personal interest in you. Whenever I have asked about DVC "goodies" I have been told to ask my guide. Yeah. What guide?? :rolleyes:

02-15-2003, 05:40 PM
We have never heard from our guide either. Even after he received more contacts and contracts from our original sale. We sent a letter regarding some concerns that happened last year and never heard back from him. We weren't expecting anything from him but some feedback....guess he was too busy. Well now I guess that for our addon we will be too busy to call him back as well. That is ok. We will just get another guide!:bounce: :bounce:

02-16-2003, 07:27 AM
We usually get a call from our guide sometime during the trip. She just leaves a message welcoming us home and inviting us to call her if we have any questions. The call she made to our room this past May actually helped push my sister and her husband into buying while we were there. They bought 200 points and I couldn't help my self and bought a 100 point add-on. None of that would probably have happened if she hadn't called.

02-16-2003, 09:05 AM
We have been DVC owners for a few years now and we have never received a call from our guide before a trip.:rolleyes: Not only did we buy one contract from him - but added another 150 points through him also.:rolleyes: