View Full Version : Hard sell?
02-09-2003, 11:22 AM
I just thought of a question for everyone. Were you a "hard sell" or an easy sell for your DVC salesperson?
I was thinking of last March and how when we bought DVC, my family was pretty much "Where do we sign?" We were clueless, and really got lucky. We were assigned a use-year that works great for us. I thought we got March because we BOUGHT in March; now I know it could have been different! We were also offered $5 off per point and we didn't have to "give back" a single point. Overall, we were so excited that they probably could have sold us the moon! So how about it, everyone? Did you make your guide work really hard for the sale? Did you walk right into the show expecting to buy or did you have to be cajoled?
Just curious! :)
We walked in, knowing we were probably going to walk out as new owners. But...
we have a neighbor who bought in before us and he shared all of his information with us before we went down. I think this helped alot and just seeing the villas was a formality for us.
02-09-2003, 12:00 PM
We walked in with a "Let's just take a look" attitude, after having taken a horrible tour with another timeshare that we said "Absolutely NOT" to.
At the time they were selling BCV, which wasn't really what we wanted and I think our guide sensed some hesitation on our part. We most likely would have purchased anyway, but DBF said once "It's too bad we didn't purchase when VWL was available". The guide got up right away without saying a word and came back about 20 minutes later stating that we could get 150 points at VWL if we wanted. At THAT point it was "Where do we sign?"
But I don't think guides will DO a "hard sell" I know my BIL took the tour before we did and he left without purchasing at all. I think if you're not interested in DVC they are not interested in "selling" you.
Also from a sales perspective, if someone "sells" you something you are happy with I think statistics show something like the average person will tell about 4 people. If they "sell" you something you are unhappy with I believe that number goes up to about 20. They probably know that and don't need to push people into buying something that practically needs no salesperson at all.
02-09-2003, 12:05 PM
Bought in 1998 sight unseen. WE just had our 3rd kid (now have 4 - we're done). Read about DVC in a magazine that I found in the pouch on an ariline flight. When we got ready to go I called to check out how much for 2 rooms at Yacht Club for a week. Was going to be close to $3500. Did some quick math and figured we be going for the next 20 years so I asked to be connected to DVC. They sent out a video and some info. Called back the next week and bought. Never even met our sales person in person, but she was really nice on the phone. Paid $64 per point for BWV in 1998. Wish now I would've bought more points back then; added on twice since.
02-09-2003, 12:07 PM
After two trips to WDW with the 2nd trip having our 2yr old and 5yr old staying at Port Orleans in a hotel room, then touring BWV and seeing what we could be staying in. Then comparing the cost of the hotel visits and the number of times we would be returning to WDW, I counld not get my credit card out of my wallet fast enough!
We bought 200 pts. to start and now have 475!
02-09-2003, 12:10 PM
My DW and I were hard sells...
A coworker of mine is a member, and had told me all about DVC... So when we went down to WDW for a wedding, I decided to set up an appointment and see what the fuss was about.. (Hurricane Erin was ravanging the east coast of Florida at the time; the weather was all rain, and so there wasn't really much else to do that day anyways..)
Our guide, Ricardo, was very patient with us... Worked with us for over an hour.. But after the presentation, we decided not to bite... We thanked him for his time and went on our way...
A week later, we got home and started mulling it over... Then talked ourselves into it.. So we called Ricardo back, and had him Fed-Ex the paper work to us...
I have been both a hard sell and an easy sell.......
I had taken the tour, got the literature and video, etc twice when there was only OKW at WDW. I did not buy either time, so I guess I was a hard sell.
Then BWV opened and I fell in love. I bought over the phone so this time I was a very easy sell!:D
02-09-2003, 12:16 PM
We were a realtively easy sell I think because DH had done some research(he loves to research!!), and plus he is a realtor, so he understood a lot of the "lingo" etc.
They do not do a pushy sell at all...at least our guide Mark Webb didn't. At one point, we commented on how "unpushy" it was, and he said "Disney wants people to be happy. If this type of arrangement isn't going to make you happy, then we really don't want to force it on you."
We took all the info, went home, did some figuring in terms of what hotels would cost us for the next 40 years, and bought.
02-09-2003, 12:33 PM
Definitely easy sell here. Prior to going down, I had already calculated the maximum points we would purchase, years to pay it off, etc. I walked in with my spreadsheet and my guide asked me for a copy! DH just wished we had purchased earlier. Annmarie
02-09-2003, 01:05 PM
Easy sell, but really, the program sold itself. Our salesman, Ricardo, went out of his way to show the pro's and con's.
We took a day off from the parks in Oct. 2000 and picked up material at a Downtown Disney kiosk. We had never even discussed the idea before signing up for the presentation. A few short hours later, we had bought in!
We bought 250 points at VB, but have yet to stay there.
Looking into adding on right now!
02-09-2003, 01:43 PM
Some of each, I guess. We took the tour initially in 1997 without buying. After we got home, I did my own math, thought about the needs of our family, and decided my husband and I needed a visit to WDW on our own. At that time, they were offering free (or maybe low-cost, I don't remember) stays at the BWV if you were there to do the tour. We called them to set it up, and had, of course, already decided to buy.
Our second contract was no hard sell for our guide - we called him to buy BCV sight unseen over the phone.
This investment is, for me and my family, truly one of the best things we have ever done with our money. I feel that the memories we create with wonderful vacations are treasures, and all the discussion about value per point and other financial analyses are interesting but kind of irrelevant. I can't imagine ever regretting this "investment" in happy family times.
I think its the hallmark of a great product when people are more anxious to purchase AGAIN then they were when they purchased initially. I may have had to think about it the first time, but the second time was easy.
02-09-2003, 01:59 PM
No hard sell here, however, we did not buy when we toured in July last year. We went home and talked about it for about a month. I asked our guide to call us back in about a month, and by then we had made the decision to buy. I was lucky enough to find these boards after we came home, and they helped us tremendously in our decision. I don't there is such a thing as a hard sell, because the guides are so non-aggressive, it's not like they are twisting your arm or anything. It was probably the most pleasant sales pitch I have ever encountered for anything. And even if we decided not to buy, the information we gained was worth it. Our guide didn't seem disappointed that we didn't buy(maybe that's because we left there as a definite maybe). And a month later, we were a definite yes! :bounce:
02-09-2003, 02:00 PM
Originally posted by pwoodham
I feel that the memories we create with wonderful vacations are treasures, and all the discussion about value per point and other financial analyses are interesting but kind of irrelevant.
I agree 100% with pwoodham post above. It was an easy sell for us because my sister bought in 1996(with passes) so we knew all about DVC.So after going down a couple times in a GV at OKW we picked up the phone and called the same guide our sister had and bought at OKW(300 pts) in 1999 at $65 pt. And last year picked up the phone and added on at VB at $62 pt. So now we have 500 pts between OKW and VB.And someday we may pick up the phone again and...........;)
02-09-2003, 02:05 PM
We still laugh about this.
When we took the tour at Commodore House, the resort hadn't even opened yet. Afterwards we sat down with our guide and were eager to sign. Nope, they first sent in not one but two other DVC CM's who had to be assured that we absolutely, positively wanted to do this. It seemed as if they were trying to talk us out of it.:p :p :p
We went to contract on 12/1/91, and have never once regretted our decision.
02-09-2003, 03:06 PM
I think we were a hard sell, because we had gone to OKW in1992 and done the tour, and I was not interested. There was no maid service!;) Then, in the next couple of years we went to several other timeshare presentations, including one where I had to call the police in order to get my kids from their "daycare":mad: All the while DH kept mentioning about DVC, and how great it was in comparison to what we were seeing.
Then BWV opened, and I walked up to the DVC open house area, and told them I wanted to see the place. Even after the tour, I told my guide, Ron Brumbaugh, that I was going to leave and check out everything he told us, and he just told me Thanks for stopping. I really thought they were going to try to keep us, like all the other timeshares did. We went back the next day after checking everything Ron told us, and found that he had been truthful, so we told him to call us in a month . We bought 170 pts.
Since then we've bought 2 add-ons, and 2 contracts, and those times we were so easy it's embarrassing! Now my brother, daughter, and neice own too, so I guess it was worth it for DVC not to push us:teeth:
02-09-2003, 03:20 PM
I have a co-worker of mine buy into VWL in November 2001. Upon her return back to work she told me that her and DH bought 150 pts in DVC. I told her we were interested, but really weren't sure if we could afford it, or if it was right for us. My co-worker asked if my DW and I would be interested in seeing her information package. She brought it to work the next day(Friday) and my DW and I looked it over cover to cover (several times) all weekend.
We already had a vacation planned for the All Star Sports during Easter week 2002.
On the drive down, my DW and DD, both came down sick with headcolds (the timing was perfect).
Since neither of them felt like going to any of the parks the first day at WDW, we scheduled a tour of the DVC. We knew going in, we were probably going to come out members, but our tour guide Glen Wilson, was so pleasant and helpful. He really took the time (about 2 hours) to explain everything to us, alot we already knew by going through my co-worker information. But still the tour was very nice. I fell in love with the VWL model, but we were told they were sold out (drats!!!). I love the Old Americana look and feel.
My DW had to leave her job in December of 2001 due to health reasons. We took the money she had stashed away in her savings at work, paid off our credit cards, and then bought 170 pts., to get us started. That was March 2002, in October 2002 we added on another 50 pts., now I'm trying to figure a way to get another 80 pts. added on.
At first I thought 170 pts. would be enough, then I thought surely 220 pts. would suffice, but alas, it is not to be. I've got to have more points!!! By the end of 2003, we hope to do a refi on our home, look out Glen, we'll be giving you another call, maybe this fall.
Yes, we were an easy sell, and proud of it!!!:p
02-09-2003, 03:21 PM
Geez, we practically dove over the desk and ripped the contract out of his hands to sign on the dotted line.
02-09-2003, 04:28 PM
I was an easy sell. My wife was a hard sell. It took me almost 3 years to convince her it would be a good deal. Now she is almost as excited as I am.
02-09-2003, 04:40 PM
DH and I had received DVC info in the mail since we had booked a HH studio for cash in 2000. I just threw it away without looking at it - it WAS a timeshare sales pitch! Then we got to the resort, there was a message on the phone about calling to make an appointment. We figured what the hay since they were offering 2 free tickets for the dolphin cruise and we wanted to do that anyway. Well, we did sleep on it overnight, but we were sold after we saw the video and heard the sales presentation. It just made so much sense for us since we had decided we were going to start taking family vacations annually. Of course after we bought HH we decided that we "needed" to go to WDW every year as well, so we have OKW and BCV now too!
I guess you could say we were a soft sell - all 3 times!
02-09-2003, 07:16 PM
It was just oh, so easy. We were staying at the All Star Sports. My kids thought they were in heaven. I couldn't stand the close quarters, practically climbing over a bed and luggage to get to the bathroom. And the crowds for breakfast made me lose my appetite. So on our last day, I asked DH to drive around to other resorts so I could look around, get some prices, see some rooms. I wanted to know my options for the next trip. We stopped at lovely resorts.
Then I noticed the DVC kiosk in one of the lobbies. No one that I had approached for information had mentioned DVC. I asked what it was. I was interested. I asked to make an appointment. They really just left it up to me. It was a very soft sell on Disney's part.
By the time we toured the units at BWV, my DH and I were winking at each other behind our sales person (who was just terrific - Jim McCoy) and giving each other the thumbs up sign. After running the numbers and realizing I could have stayed at BWV in a studio for the same price as All Star Sports, there was no decision left to consider. We were buying. We almost missed our plane on the way home, but we had all our paper work tucked into our carry-ons.
We've added on twice and I am now an admitted Disney vacation addict.
02-09-2003, 07:40 PM
We did a tour at a TS in St Maartan, it sounded good, and if it wasn't such a hard sell and our overweight, unshaven, sweaty, salesman, we probably would have bought. That was '91. We really liked the idea, but forgot all about it after leaving.
In '92 we stayed off site, my wife and daughter's first trip to wdw. we went asking around for Disney's version of a timeshare. We had shoulders shrugged at us, we had one CM tell us that Disney would never get involved in such trash.
Walking into WDW on our third day, I asked a CM about Disney having a timeshare, he got on a phone, asked us of we had an hour or two to spare and ten minutes later the old vacation club mobile came and picked us up. It was more an exercise in getting the facts than making a decision.
02-09-2003, 10:09 PM
hard sell, then easy sell. turned down okw in 93 because the kids were a bit younger and didn't care much for the location and it wasn't that great financially for us. when bwv opened and we decided to go to wdw, we just called and bought sight unseen.
02-09-2003, 10:10 PM
hard sell, then easy sell. turned down okw in 93 because the kids were a bit younger and didn't care much for the location and it wasn't that great financially for us. after bwv opened and we decided to go to wdw, we just called and bought sight unseen.
02-10-2003, 07:16 AM
You'd think we would have been a hard sell. We are military and able to get a large room at Shades of Green for $100 per night. But two things convinced us to buy in to DVC -- the first was the ability to get a one or two bedroom unit, so we can put the kids to bed and shut the door, enabling us to stay up a bit later for grown-up time. The second was that it would force us to vacation every year whether we need it or not ... and who doesn't need it?
I did wait until we got home to research everything I could find on DVC, looking for anyone with negative feedback. What I found was this board, with nothing but happy customers! Finally when I disovered the wonderful world of resales it was a no-brainer. I love to get a bargain.
02-10-2003, 07:47 AM
I decided in 92 during our stay at the Polynesian that I wasn't interested, because timeshares were so slimy and why should we pay thousands of dollars to stay in some out-of-the-way condo (OKW) instead of the Polynesian? I was disappointed that Disney had stooped so low as to run a timeshare operation.
Except for a conference in '94, we didn't go back until Dec 2001 (I have no explanation!), and while we were there visited BC, noticing the BCV construction. As we were doing 4-day land and 3-day cruise it was pretty hectic, and we didn't look at a model or even ask about DVC.
When I heard about the price increase ($75 to $80) from these boards in late Spring 2002, I decided to investigate and "reject the idea once and for all". Our guide, after answering my initial phone call and mailing us some stuff, was out for three weeks -- vacation and working a cruise! But DVC agreed to hold the lower price for us until he returned.
By the time he returned, I had done my homework and was ready to buy! I guess you'd have to call that an "easy" sell.
02-10-2003, 08:01 AM
... basically went in,asked where to sign, told him to hurry as we're on vacation and got better things to do with our time, then out the door and back to the parks. I guess you could classify us as EASY.
02-10-2003, 09:48 AM
We stayed at a 2BR in OKW in August 97. It was a cash ressie, meaning expensive, but we loved the resort.
In October of 98 we were planning our next trip. With three small DD's there was no way we were going to cram ourselves into a hotel room with a stroller, crib, diaper bags, suitcases, etc., especially since we had experienced the joy of a 2BR condo that really enhanced pur vacation experience. I am also a little claustrophobic and I need to "spread out".
While doing the planning, we realized that our next trip would be our 4th or 5th and man, were we spending a lot of money on accomodations. That's when we called and talked to a "salesperson". Her name was Celeste and she was wonderful and patient in explaing DVC over the phone. We wanted to buy at OKW, but had to "settle" for BWV (at $63 a point) since OKW was sold out. We bought sight unseen (we did see pictures) and signed up through the mails. Best long-term vacation decision we ever made. Period. We have since added on at OKW ;) through a broker. Now we are armed with 502 points and loving it.
02-10-2003, 11:38 AM
We've been DVC members since May 2001. Neither of our guides were hard sell. Like many folks I was leary of "the timeshare hard sell" so while I was interested in DVC I stayed away from the DVC kiosks. Two years ago while visiting Disney World we stayed at All Star Sports and one morning the wife and I decided to stop by the DVC kiosk. The woman we spoke with was so nice and took lots of time to answer our questions plus she assured us it would not be a hard sell experience. So we reluctantly agreed to go through a presentation. We did, we liked what we saw but we just weren't ready to commit at that time. We went back to Disney World again about a year later and we took the tour again this time with another guide as our original guide was not longer with DVC. We still weren't ready to sign on the dotted line. We went home, talked about it from time to time over the next 30 days or so and then decided to buy. We contacted our guide, had the paperwork sent via mail and negotiated the entire transaction by mail. Since then, we've been to our home resort, BCV twice and we plan on going back two times in 2003.
That was a pretty windy way of saying that it took us a while to decide but now that we have, we are so glad we did and we look forward to many many happy times at Disney World in the future.
02-10-2003, 02:37 PM
In 2000 we had just gotten back from our 3rd WDW trip and it was pretty much decided that we would be back each year. My MIL put me in touch with a friend who was a member and after many phone calls I decided to call Celeste to get more info. She was on the phone with me for hours at a time over 30 days or so. We got the video but DW was not so sure, so I decided to just surprise her. Well after walking into the OKW 1 br in 2/2001 we had to pick up our chins that had fallen on the floor. (Yes we too bought sight unseen).
Since then we've added on once and have enjoyed multiple WDW trips during the years. This time away with family will always be cherished. Thanks DVC.
Just got my new license plate in the mail last week. "DVC OKW" Can't wait to show it off when we come home 2/28/2003.
So it was a semi easy sell, the first time and a no brainer the 2nd.
02-11-2003, 01:04 PM
We were LOOOONNNG but easy.
We had some friends who were members and sent away for some info in the early 90's. It wasn't right for us at the time.
Then, during a trip in in 2000, it happened. While wondering around the lobby of the All-Star movies resort (my son was in the arcade), I noticed the familiar logo on a kiosk. I wondered over to ask some questions. As we were leaving the follwoing day, i didn't think it would lead to anything. However, the offer of a free ride and lunch, was enough to get me there.
The rest was history.
I wasn't that hard. I was a time consuming sale. We toured in mid June 2002, and ultimately closed on 9/11/02. For years I wanted to do it. However, typical with large purchases I ask a lot of questions. Being an accountant I read over the contract in detail and had questions. I looked at scenerios for renting out some points and the true break even point. Most of my time was taken up talking with friends who are owners. I found them more cooperative then my Guide. I almost cancelled the whole deal because my Guide wasn't getting back to me.
My wife on the the other hand was as hard as stone. She has had a disdain for time shares. She hates the thought about being locked in to a week somewhere. It took a while to convince her that there is a difference between DVC and other timeshares. Now she is so excited that her and I can take a four day trip to BCV in May and then go to HHI for six day in August.
02-12-2003, 06:50 PM
Hard sell the first time. Toured OKW in 1996 in July. Didn't buy, but left it at we'll think about it. Called our guide in October and signed on.
Two add-ons at Vero were easy sales. We walked into the sales center then at Vero and used the $15 MB for $55 points a few years back and added on again last year, again with MB, though at $65 by calling our guide.
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