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DREAMS161
01-06-2013, 09:07 PM
I wanted to post our story to warn others to be smarter and more careful than we were on our last trip. We left our backpack in our stroller while we went on a ride at Magic Kingdom the last day of our trip. We had a few extra things in the backpack because we had checked out of our hotel. In hindsight we realize we had dropped our guard after many Dsiney trips over several years. We always felt very safe and secure on Disney property.Well while we went on the ride (about 15 minutes) someone stole our family backpack from the parked stroller.

Having our personal property stolen was horrible. There is a feeling of being violated. There was a bit of panic for loss of valuables and personal items. Then there was dealing with Disney security. Without going into great detail and being too critical it is enough to say this experience left a lot to be desired. If you need police at Disney - you must request it immediately. We were taken to the backside of Main Street, spent 2.5 hours in a waiting area, most unfortunately our children were shaken up. They went from the Magic of Disney to crime and talking with the police. We were told that it is known that there are rings of thieves that watch, target, follow and then steal from unknowing guests. There was no (or thin) security presence that evening for it took security 12 minutes to reach us, there are no cameras in this high trafficked area. In hindsight we presumed Disney would have a much higher level of security.

Lastly the sinking feeling of the theft was made worse by the lack of response from Disney. In the hours at security no one from guest relations approached us. Afterwords we were literally escorted out the back door as the Christmas Parade went down Main Street with no gesture of hospitality, kindness or concern for guests,especially two children. Our children had nightmares with the idea of being followed at Magic Kingdom. It would have been lovely if the best company in the world at making magic happen especially for children could have recognized an opportunity here..but they did not. Not when I consulted them that night, or since we have been home. We are disappointed that as guests in crisis such little guest care was shown. I am not talking about money I am talking about human concern for another (a guest's, a child's) well being. This was the last day of our trip and all they could do was show us out since we didn't have tickets to the Christmas party...it felt like the door really did hit us on our way out. We plan, anticipate and cherish our Disney trips just like so many here on the boards. I know I have very high expectations for guest service but I don't think I am being unreasonable here. I just expect so much more from people and from Disney as a company who thrives on making magic happen. I hope we can recapture that magical feeling someday ..I wish Disney was more willing to help.

deakam
01-06-2013, 09:46 PM
If they know there are rings of thieves that are targeting and following their guests why is there not more security? At the very least they should post a notice at the gates----not that anyone would see it but at least it would be posted. You know something like "Disney is aware of gangs of thieves targeting our guests and we are doing our best to track and arrest them. Please keep all valuable items on your person."

Even if they are doing nothing a notice like this might give the thieves pause. I work in the retail industry. One evening I was standing near a group of teens. Over the PA a voice says "Please turn the cameras to sector 3". One of the girls says to me, "What does that mean?" I say "it means they saw some one do something they should not be doing". The girl took the headband out of her hair, set it on the counter and walked out of the store. We do not have a sector 3, in fact I do not believe we can adjust any of our cameras, but the thought that someone might have been watching her was enough to turn her honest.

Sorry for your loss and for Disney's apparent lack of compassion. It is easy to get comfortable at Disney and the thieves know this. Hopefully your post is a lesson learned for someone else.

DREAMS161
01-07-2013, 08:04 AM
You are right I think crime prevention is important, & maybe Disney could give just a grounded reminder for people to be very careful. I would never leave my purse in my grocery cart and walk away so why would I change habits at Disney World? I think part of it is becoming caught up in where you are.

So yes I hope this story is a huge reminder to everyone who reads it. Definitely use the lockers & fanny packs :)

Thanks for you reply & kind words. Have a great day!!

dani77
01-07-2013, 11:38 AM
We left our backpack in our stroller while we went on a ride at Magic Kingdom the last day of our trip. We had a few extra things in the backpack because we had checked out of our hotel.

Lastly the sinking feeling of the theft was made worse by the lack of response from Disney. In the hours at security no one from guest relations approached us.

I don't want to be rude or sound harsh....but just why would anyone leave valuables of any kind or bags of any kind in an unattended stroller? I just don't get it...there are thousands of guests in the parks each day, do you really think all of them are friendly visitors? Pick pockets and thieves can be found anywhere, on disney property and off property so why would anybody be less careful just because entering the gates at an amusement park?
I never leave any valuables in my car or bags in sight ANYWHERE, same goes for my purse or wallet. Never leave anything in my shopping cart when I'm not right next to it.
I just think you're asking too much thinking Disney could do anything about this. You just can't expect Disney to watch your personal belongings. Thats what lockers are for...and since you can take backpacks and such on any ride at WDW there's no need to leave anything unattendetd in a stroller (expect for diaper bags and stuff). Just my 2 cents.

Aurora1972
01-07-2013, 11:46 AM
I don't want to be rude or sound harsh....but just why would anyone leave valuables of any kind or bags of any kind in an unattended stroller? I just don't get it...there are thousands of guests in the parks each day, do you really think all of them are friendly visitors? Pick pockets and thieves can be found anywhere, on disney property and off property so why would anybody be less careful just because entering the gates at an amusement park?
I never leave any valuables in my car or bags in sight ANYWHERE, same goes for my purse or wallet. Never leave anything in my shopping cart when I'm not right next to it.
I just think you're asking too much thinking Disney could do anything about this. You just can't expect Disney to watch your personal belongings. Thats what lockers are for...and since you can take backpacks and such on any ride at WDW there's no need to leave anything unattendetd in a stroller (expect for diaper bags and stuff). Just my 2 cents.

I'm sorry for the OP's bad experience. However, I totally agree with you. I wouldn't walk away from anything that contained valuables anywhere. Not even my church. There are unscrupulous people everywhere and we have to be on our guard at all times.

DREAMS161
01-07-2013, 02:29 PM
As I posted this just as a warning/reminder to others that's all. I have seen countless others do just as we did and leave bags, purchases in strollers. Hindsight is 20/20, I completely admit how very foolish we were. I just want to remind others not to do the same. We are perfect examples of letting our guard down and perhaps getting caught up in where we were. It was our poor judgement. I hoped my sharing my experience could prevent this from happening to another family. I did not mean to imply Disney should watch my belongings. I do think if it is known that there "rings of thieves" targeting guests that perhaps security cameras would be helpful in spotting and identifying thieves. A stronger security presence can go a long way to deter theives. Lockers should be heavily advised to guests just as a precaution.

My point about Disney is more about guest relations, kindness and courtesy. If anything like this happened on my property I would extend my concern and try to make the resulting situation as best as possible. This was not the case and left us disappointed. Lessons learned nonetheless.