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View Full Version : I don't know if I want to do online check in


PrincessesX3
08-08-2012, 08:32 AM
Last year at CSR we waited forever on the online check in line, while the regular line there was no one. And at CR two years ago, I felt the line was just the same.

I don't know if I want to do it, because I have yet to see the benefits. What do you think? Help.

crostorfer
08-08-2012, 08:38 AM
Last year at CSR we waited forever on the online check in line, while the regular line there was no one. And at CR two years ago, I felt the line was just the same.

I don't know if I want to do it, because I have yet to see the benefits. What do you think? Help.

I think that depending on what time of day you arrive at the resort you are going to have to wait in line, no matter which option you choose.

I stayed at the CSR last year and the regular check in and online check in lines were totally equal, there was a 30 minute wait in each line. No benefit to online check in there.

PrincessesX3
08-08-2012, 08:41 AM
We will be arriving around 600-6:30 depending in ME.

sarmat1
08-08-2012, 10:18 AM
Last year at CSR we waited forever on the online check in line, while the regular line there was no one.

Are you not allowed to go to the regular line if you do online check in? I realize that the idea of online check in is to theoretically get in faster, but if there was no line for regular check in, couldn't you have just gone there? :confused3

bedogged
08-08-2012, 10:26 AM
Last year at CSR we waited forever on the online check in line, while the regular line there was no one. And at CR two years ago, I felt the line was just the same.

I don't know if I want to do it, because I have yet to see the benefits. What do you think? Help.

When I stayed at moderate, I didn't think it made much difference, but when I have stayed at a Deluxe I think it made a BIG difference. At two different hotels they have met us at the door with our reservations in hand. They treated us like VIP guests even though we were staying in a standard room. I like feeling special.

mkoerner
08-08-2012, 12:33 PM
We tried on line check in twice and waited longer than the regular line both times. Now, we don't bother. Not a time saver in my family's experience.

FloridaDreaming
08-08-2012, 01:27 PM
Each time I've done online check in and had to wait in line, a CM has come up and asked for my ID. They then retrieved my folder and walked me over to an available CM (either at Concierge or regular check in desk) to get us checked in. I continue to do online check in because it makes the checking in process go quicker. I'm going to be waiting in lines all week so, this is just my warm up. But, like I said, I've had good luck with short lines or helpful CMs trying to keep the line moving quickly.

diskids2
08-08-2012, 01:41 PM
When I stayed at moderate, I didn't think it made much difference, but when I have stayed at a Deluxe I think it made a BIG difference. At two different hotels they have met us at the door with our reservations in hand. They treated us like VIP guests even though we were staying in a standard room. I like feeling special.

Just stayed at the BC and did not do online check in and I was greeted once I exited the ME bus. We didn't have club level either. I was walked over the the next available CM.

The interesting thing about online check in is that there is usually only 1-2 CM's for online and then more for regular check in. If you get a family that has alot of questions or changes in the online check in line, it could really delay that line.

I also do NOT like to do online check in because I like to find out where my room will be and if there are any issues with the general location I like to change them at check in, if possible.

Smiling Cheshire Cat
08-08-2012, 01:47 PM
We've also had good and bad experiences with the on-line check-in line. My rule is if I'm staying value I will use it, but if not then I don't. The reason for this is I've waited longer in the regular line at Pop than any other place.

I do think if Disney is going to advertise that on-line check-in is such a time saver, they should try very hard to accomodate those guests in the on-line check-in line first.:thumbsup2

bumbershoot
08-08-2012, 02:06 PM
Each time I've done online check in and had to wait in line, a CM has come up and asked for my ID. They then retrieved my folder and walked me over to an available CM (either at Concierge or regular check in desk) to get us checked in.

This has happened to us (but without the ID check), and we've been called out of the online checkin line to the regular line.

Maggie'sMom
08-08-2012, 02:23 PM
If the regular check-in line is shorter, you can always join that one even if you've done online check in.

I've done on-line check in 3 times. At the Poly, there were probably 5 people in the regular check in line and only one person in front of us at the online check in desk. That person was finishing up their check in and we only waited a minute or two. This was about noon on a Friday.

At CSR, I've done online check in twice. Both times there's been no one in the online check in line. Once was at about 4:00pm on a Thursday and the other was around 9:00pm on a Thursday. That last time we were the only ones getting off at CSR on our DME bus.

smallworldnh
08-08-2012, 04:58 PM
I have a question on this:

My daughter and her friend will be arriving from LAX and getting there around 7:30. I'll be coming from the Northeast and won't be at the resort until closer to noon. The reservation is in all our names. How would online check in work with this, I mean, can I do online check in for them to arrive at a certain time and then input my information separately? Will I even need to formally check in since they will have already done so? Thanks!

nkereina
08-08-2012, 05:34 PM
Are you not allowed to go to the regular line if you do online check in? I realize that the idea of online check in is to theoretically get in faster, but if there was no line for regular check in, couldn't you have just gone there? :confused3

No. They pre-make your welcome packet with your keys when you do online check-in and have them filed at the online check-in desk, which is why there is a separate line and separate desk for it. In theory, a CM could help you but he or she would have to leave from behind the desk, and go get your stuff from the other desk. I suppose they would only do this in a pinch though.

Missytara
08-08-2012, 06:14 PM
I have a question on this:

My daughter and her friend will be arriving from LAX and getting there around 7:30. I'll be coming from the Northeast and won't be at the resort until closer to noon. The reservation is in all our names. How would online check in work with this, I mean, can I do online check in for them to arrive at a certain time and then input my information separately? Will I even need to formally check in since they will have already done so? Thanks!

Actually, in Disney speak, there is a lead person on each ressie, withneveryone else being a guest. A ressie is not in multiple names.

Anyone can check in first, at any time. The lead person on the ressie will be sent the e-mail to do online check-in; anyone else can do it as long as they have the correct information to do so. I believe it is last name of the lead person, reservation no., dates of stay.

You can indicate the time of arrival as the earliest person arriving. You can pick up the packet and KTTW cards. Each person can return to the concierge desk later to add their charging info.

The only issue sometimes is with free dining, it used to be required that everyone check-in to prevent the party from creating a phantom person in order to get additional dining credits.

Micca
08-08-2012, 06:33 PM
No. They pre-make your welcome packet with your keys when you do online check-in and have them filed at the online check-in desk, which is why there is a separate line and separate desk for it. In theory, a CM could help you but he or she would have to leave from behind the desk, and go get your stuff from the other desk. I suppose they would only do this in a pinch though.

Ok, but if there's a line at on-line check-in and several CMs at the non-on-line check-in sitting there not busy, is that a problem?

Please excuse my use of multiple hyphens;)

Missytara
08-08-2012, 06:35 PM
Ok, but if there's a line at on-line check-in and several CMs at the non-on-line check-in sitting there not busy, is that a problem?

Please excuse my use of multiple hyphens;)

Not a problem; one will call you up to the podium.

nkereina
08-08-2012, 06:59 PM
Ok, but if there's a line at on-line check-in and several CMs at the non-on-line check-in sitting there not busy, is that a problem?

Please excuse my use of multiple hyphens;)

I guess it depends on the scenario. They certainly won't have CMs at the regular check-in desk twiddling their thumbs while the online check-in line is 12 deep. But if there are 3-4 people waiting at online check-in and no one at the regular check-in, they may or may not take you. Depends on the time, how steadily busy it's been, etc.

I suspect online check-in has caught on more, especially since Disney makes it a point to notify you that you can check-in online. We arrived around 12pm on a Saturday which is a busy check out time and found the online check-in line to be much shorter than the regular check-in line, which also handles the check-outs. If you are arriving before check-in time, it may behoove you to do online check-in so you don't have to deal with people checking out in line too.

Micca
08-08-2012, 07:55 PM
Thanks for the reply. I'm remembering a few trips back where we checked in on-line. It was a very slow time at the front desk. There were maybe one or two parties ahead of us at the on-line check in queue, and nobody at the regular check-in line. DW and I stood there looking at each other like "we checked in on-line WHY????" It was a very short wait, but it seemed like maybe in the interest of superb customer service one of the others might have offered to check us in at the regular line. If a CM would have to stand up and walk to another position to get the paperwork, I guess I don't see a big issue. :confused3

FloridaDreaming
08-08-2012, 08:14 PM
Ok, but if there's a line at on-line check-in and several CMs at the non-on-line check-in sitting there not busy, is that a problem?

Please excuse my use of multiple hyphens;)

It won't hurt to ask. They'll either go get your welcome packet or tell you that you need to head to the online check in first. I would assume that if they are able to help, they'll help the people waiting in line before others.

PrincessesX3
08-08-2012, 08:23 PM
Ok, but if there's a line at on-line check-in and several CMs at the non-on-line check-in sitting there not busy, is that a problem?

Please excuse my use of multiple hyphens;)

This is what happened at CSR and the CM didn't help. I wasn't mad at them, just the people the online check in CM was helping, who wanted to which their whole room situation. That was annoying and held up the line.

tinkerbellandeeyor
08-08-2012, 08:26 PM
We've also had good and bad experiences with the on-line check-in line. My rule is if I'm staying value I will use it, but if not then I don't. The reason for this is I've waited longer in the regular line at Pop than any other place.

I do think if Disney is going to advertise that on-line check-in is such a time saver, they should try very hard to accomodate those guests in the on-line check-in line first.:thumbsup2

I totally agree :thumbsup2

kddisney502
08-08-2012, 10:01 PM
You should be able to go to any line if you do online check in. I know they have a specific line specified, but it has been reported that it really doesn't matter.

So if the online check in line is longer, go to the regular line.

aubriee
08-09-2012, 02:41 AM
You should be able to go to any line if you do online check in. I know they have a specific line specified, but it has been reported that it really doesn't matter.

So if the online check in line is longer, go to the regular line.

They may or may not help you. I know at CSR the online check in was a mile long, so I left it and went to the other line which had only two families, just to be told that my packet was over with the online checkin folks and I had to go back over to that line. They would not go over and get my packet.

raven69david
08-09-2012, 05:37 AM
We've done online check-in ever since it was offered and we've never waited anywhere close to what most of the previous posters have stated. My wait is no more than 5 minutes, if that, when waiting for the next available CM. Of course I only go during Value season and am sure that impacts wait times when comparing those that go June through August or during a holiday week. In addition, we check-in before noon most times and there are not many people there at that time as most will start checking in close to the posted time of 3:00pm, which we avoid.

davedmaine
08-09-2012, 07:18 AM
You can still check in at either line. The person will just go over to the online check in and get your folder. IMO though, online check-in doesn't really speed anything up. I'm not really sure what the point of it is..

denise5374
08-09-2012, 07:23 AM
I am on the fence about doing online check-in also. Today is the day I can do it. We would be arriving Sunday morning from the auto train so probably at CBR by 11 maybe even earlier. I have made a room request on my reservation, what do you all think? I am assuming that Sunday mornings are as bust as Saturdays with people checking out. I don't want to spend alot of time waiting in line but I want to give every chance to get my building request.

goofyintoronto
08-09-2012, 07:26 AM
You can still check in at either line. The person will just go over to the online check in and get your folder. IMO though, online check-in doesn't really speed anything up. I'm not really sure what the point of it is..I agree.


We've also had good and bad experiences with the on-line check-in line. My rule is if I'm staying value I will use it, but if not then I don't. The reason for this is I've waited longer in the regular line at Pop than any other place.

I do think if Disney is going to advertise that on-line check-in is such a time saver, they should try very hard to accomodate those guests in the on-line check-in line first. Funny, ive only done online checkin once at Pop, all other times I didnt do online checkin and I never ever had to wait in line. The que for the reg checkin were always empty! I couldnt believe it!! This was on several occasions. It was great! Now when i did my first mod (POR), OMG that was pure hell. There were at least 10-15 ppl in the reg checkin line. I was so ticked, i wish i had done online checkin at that resort.

As i said, my experience with checking in at Pop (thats where we've stayed the most) has been fantastic. Never a wait. I dont do online checkin because i've had a better chance getting the room i want by asking when im face to face with the CM. This is the reason we do the regular checkin.

justakrazymom
08-09-2012, 07:30 AM
I planned to do Online simply because we will be arriving so early and i was hoping for a better chance on our rooms being ready if they had a heads up on how early we would be arriving.

mad madam mim78
08-09-2012, 07:33 AM
You can still check in at either line. The person will just go over to the online check in and get your folder. IMO though, online check-in doesn't really speed anything up. I'm not really sure what the point of it is..

We checked in online first but when we got there it was 6 am and just went up to one of the regular windows and got checked in. It didn't seem to matter.

artemis908
08-09-2012, 10:13 AM
Can you make room requests when you check-in online? I made the request on the phone, but I am wondering if they might overlook it. Usually I would ask again in that case upon check-in but wasn't sure if I could ask at online check-in or should just check-in when we arrive at the hotel.

dansdad
08-09-2012, 10:18 AM
I am on the fence about doing online check-in also. Today is the day I can do it. We would be arriving Sunday morning from the auto train so probably at CBR by 11 maybe even earlier. I have made a room request on my reservation, what do you all think? I am assuming that Sunday mornings are as bust as Saturdays with people checking out. I don't want to spend alot of time waiting in line but I want to give every chance to get my building request.

Our last 2 stays at CBR, we did online check-in with 2 requests each time. Both times we walked right up to an online check-in CM and both of our requests were met (Jamaica 45 and 2nd floor). We arrived via ME, on a Sunday, both times so we got there right when at least 10-15 other parties and had no waits.

Remember this was our experience, and yours may differ. :)

Maggie'sMom
08-09-2012, 10:58 AM
Can you make room requests when you check-in online? I made the request on the phone, but I am wondering if they might overlook it. Usually I would ask again in that case upon check-in but wasn't sure if I could ask at online check-in or should just check-in when we arrive at the hotel.

IIRC, there's a limited amount of requests that can be made online. When I did online check in for our May trip at CSR, I could check off which section of the resort I wanted to request (Casitas, Cabanas, or Ranchos), plus things like ground floor and close to bus stop. I had called and added my request for Casitas to my reservation prior to doing the online check in. I then checked that box off during online check in. I got my request.

On previous trips, my choices for requests during online check in were even more limited. I couldn't request what area of the resort I wanted, only general things like being close to the bus stop. I always called and added my requests to my reservation, and I've always had my requests met. Only once was the first room assigned to me not what I requested and that was before WDW started online check in. I politely asked at check in if my request for room location could be met and they did.

kddisney502
08-09-2012, 10:59 AM
Never mind :)

nkereina
08-09-2012, 07:27 PM
I think the whole thing with regular desk employees not taking online check in folks right away is because they have "regular desk duties" to tend to. When they aren't checking people in or out, they have other work they are likely getting done like blocking rooms, filling requests, making courtesy calls. I used to work in a high traffic hotel and we had "busy work" we had to get done in between guests.

I used to work in a grocery store at the customer service desk in college as well. I had the ability to cash people out but I had service desk responsibilities I had to tend to as well. If I had a minute without a customer and there was a line of only one to two people, I may take advantage of that free minute. I guess that's what I'm getting at.

denise5374
08-10-2012, 08:06 AM
Well, I did online check-in and requested Jamaica and Aruba on the form. We'll see what happens.

DLB
09-18-2012, 08:10 PM
Tomorrow is my 10 day mark, so I can do online check in. Has anyone had any luck getting room requests if they DO online check in? ?

utkscvol1
09-18-2012, 09:41 PM
Tomorrow is my 10 day mark, so I can do online check in. Has anyone had any luck getting room requests if they DO online check in? ?

Tomorrow is our 10 day mark,as well:) I usually do online check in and plan on doing it tomorrow:)

Missytara
09-19-2012, 06:02 AM
Tomorrow is my 10 day mark, so I can do online check in. Has anyone had any luck getting room requests if they DO online check in? ?

Getting requests fulfilled has nothing to do with online check-in.

It has to do with how busy the resort is, if another resort is overbooked and needs rooms, a major event is scheduled that is taking up lots of rooms in that resort, maintenance issues or refurbishments that take rooms out of inventory, someone stays a day later because they cannot leave due to weather issues at home, etc.

All of these things you have no control over.

Masonmj84
09-19-2012, 11:54 AM
Getting requests fulfilled has nothing to do with online check-in.

This is good to hear (because I've read conflicting reports on this).

One the one hand, we'd like to do online check in because we'll be arriving our resort around 11 and would like to increase our odds of having our room ready when we arrive.

On the other hand, we've been leary about it because we've requested adjoining rooms with my parents, who won't be arriving until around 6 pm (we'd read elsewhere that if you do online check in, your odds are lower of having an adjoining room request granted).

So we've been torn on what to do. :confused3

Missytara
09-19-2012, 12:18 PM
This is good to hear (because I've read conflicting reports on this).

One the one hand, we'd like to do online check in because we'll be arriving our resort around 11 and would like to increase our odds of having our room ready when we arrive.

On the other hand, we've been leary about it because we've requested adjoining rooms with my parents, who won't be arriving until around 6 pm (we'd read elsewhere that if you do online check in, your odds are lower of having an adjoining room request granted).

So we've been torn on what to do. :confused3

Since all rooms in all the resorts are adjoining, you should have no trouble getting adjoining rooms.

As long as your reservations are "linked" through CRO and adjoining is on your reservation, the room assigner will try to accommodate you the best they can.

It is connecting rooms that can be hard to come by.

Tulles
09-19-2012, 12:19 PM
We're doing a split stay so I've decided to do the on-line check in for POR (where we have no requests) but not for AOA (we'll be checking in at about 8am but don't need the room until 8pm and we have specific requests). Its our first time since 2000 and Im dying to try the on-line check in.

serene56
09-19-2012, 01:19 PM
we did NOT do online check in (I had specific request to be by the laundry room)

arrived at Contemporary and i walked up to be helped- no line what so ever.
About 6-7 people behind that area waiting to check people in.

I did not get my request-- i was put in the further out building as possible.
no big deal- jsut had to shlep my stuff a little further.

Next time we go we are going to NOT make request and just whisper to the fairies what our wishes are and maybe--just maybe someone will hear us

maxiesmom
09-19-2012, 01:23 PM
On the other hand, we've been leary about it because we've requested adjoining rooms with my parents, who won't be arriving until around 6 pm (we'd read elsewhere that if you do online check in, your odds are lower of having an adjoining room request granted).

So we've been torn on what to do. :confused3

You do know that adjoining rooms are just rooms that are near to each other, right? If you want the inside door between the 2 rooms you should have requested connecting rooms.

maxiesmom
09-19-2012, 01:26 PM
I'm not sure if I will be doing on line check in again or not. Typically I've received better room locations when I haven't. Also, half our our group is arriving the next day, so I'm not sure if doing on line check in would help make sure they are near us or not.

And then there was my on line check in fiasco at the Music resort. My packet wasn't ready and it was because they had downgraded me from a preferred room to a standard room. I'm guessing someone else who arrived before me pitched a fit because they wanted a better room location, so they gave my room away.:rolleyes2