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hockeymomNS
05-15-2012, 02:24 PM
........from Disney to Universal.
My family and another are just back from 12 days in Florida. We rented a house for Disney/shopping/beach days and stayed on site at Universal for 2 nights/3 days. Not one of us can believe the service at Universal, both in the theme parks and at the Royal Pacific. I am talking waaaaaaaaay over the top. Not one cast member (or whatever they call themselves) was without a smile and a nice greeting. I am also quite certain that employees nearly outnumbered guests at the RP pool......note to Pete - no more music. There were hourly activities and a movie at night with staff at every turn. The food was awesome.
Perhaps the icing on the cake was the employee walking around offering to get anyone a dry towel or a cup of complimentary sunscreen.

OKW Lover
05-15-2012, 02:28 PM
Interesting.

Val & I are unabashed Disney snobs but its always good to keep an open mind. Perhaps once we move to FL we will give Universal another chance.

ChipnDaleRule
05-15-2012, 02:35 PM
We stayed at Royal Pacific two years ago and thought exactly the same. We loved and are back there in 6 days time. I loved it when a staff member came round the pool with cold flannels and fresh fruit:goodvibes

hockeymomNS
05-15-2012, 02:42 PM
Interesting.

Val & I are unabashed Disney snobs but its always good to keep an open mind. Perhaps once we move to FL we will give Universal another chance.

I have been until now Jeff. I can't deny what was so obvious. The bell hop showed us some perks in our room and then said something like "have a quick look around and tell me if you think that you need anything off the top of your head and can I help organize this luggage???"

It was some of the best customer service that I have experienced anywhere.

SamSam
05-15-2012, 04:50 PM
Wow, I'm impressed! Dh and I are DVC owners, but we may have to add at least 2 days at Universal to see what the changes are. It's been years since we've been, and your post has me wanting to go again.

Kimberle
05-15-2012, 06:12 PM
We stayed at RPR years ago, concierge level. I thought the service then was far above WDW.