PDA

View Full Version : Matterhorn height requirement will NOT change


Blue32
05-14-2012, 01:57 PM
With all the rumors floating around, I figured, why not just ask? I emailed them via the Disneyland Resort website and got an answer back today. While I don't think this counts as "official", I don't see why a Guest Communications Rep. would lie or be misinformed this close to the attraction re-opening. Here is a copy of the email...

There is some speculation on the ride height requirement changing for
MATTERHORN once it is refurbed and reopened in June. Do have any
information on the height requirement changing and when the Disneyland
Park website will be updated to reflect any changes. Thank you!

Response:

Dear Aaron,

Thank you for your e-mail to the DISNEYLAND® Resort.

You will be pleased to know that our height requirement will not change
on our refurbished Matterhorn Bobsleds attraction.Again, thank you for
taking the time to write. We hope you will have the opportunity to visit
the DISNEYLAND® Resort soon and trust your visit will be pleasant in all
regards.

Sincerely,

Linda Trump
DISNEYLAND® Resort
Guest Communications

kailuagirl
05-14-2012, 02:43 PM
I hope it's true!! That's awesome, yah!!! My DD is almost 5 now, but I don't think I'd be comfortable putting my 36" in a seat all by themself on that ride for the first time, it is alittle scary. Not even sure if I'll get DD to ride by herself, haha I wish they could have somehow made the seats so they could hold 2 if needed, or have a back seat like Splash for 2.

nannyz
05-14-2012, 02:49 PM
Good to know that the smaller kids can ride; but if they don't have seat belts, my grandson will not be riding.

Blue32
05-16-2012, 02:29 PM
I hope it's true!! That's awesome, yah!!! My DD is almost 5 now, but I don't think I'd be comfortable putting my 36" in a seat all by themself on that ride for the first time, it is alittle scary. Not even sure if I'll get DD to ride by herself, haha I wish they could have somehow made the seats so they could hold 2 if needed, or have a back seat like Splash for 2.

I know what you mean. I think my DD4 will be ok but it sure would have been nice to ride with her for her first ride like the old style seats. I was worried she may miss out on this ride. And having big sister be able to go on and her not be able to would be a bummer! I am prepared for that, but I hope they BOTH get to ride!

Babybears
05-16-2012, 02:38 PM
Good to know that the smaller kids can ride; but if they don't have seat belts, my grandson will not be riding.


Rest assured, there will most definitely be some sort of restraint system. There has been much discussion lately on the boards on if it will be a lap bar or a seat belt that can't be released, except by a CM (such as on Soarin or Indy). The pictures that have been posted on this site all show a restraint, just not 100% on what type.

ValpoCory
05-16-2012, 03:28 PM
Good to know that the smaller kids can ride; but if they don't have seat belts, my grandson will not be riding.

I've always been surprised at Matterhorn's short height requirement of 35".

Twenty-four-month-old boys average about 34.5 inches in height, and have a normal range from 32 to 36.7 inches.

For such a scary ride, I would guess most 2 year olds couldn't handle it. It's just weird, because for every other ride at Disney, as soon as my kids reach the height requirement, they go. But Matterhorn, it's at least a year or two after they meet the height requirement. My son will be 38 months old and approaching 40" tall when we go, but won't be going on Matterhorn. Splash Mountain is much more tame than Matterhorn, IMO.

indygirl99
05-16-2012, 03:43 PM
I've always been surprised at Matterhorn's short height requirement of 35".



For such a scary ride, I would guess most 2 year olds couldn't handle it. It's just weird, because for every other ride at Disney, as soon as my kids reach the height requirement, they go. But Matterhorn, it's at least a year or two after they meet the height requirement. My son will be 38 months old and approaching 40" tall when we go, but won't be going on Matterhorn. Splash Mountain is much more tame than Matterhorn, IMO.

I'm 64" and NOT ready for the Matterhorn yet. :rotfl2:

Renae De Liz
05-16-2012, 04:07 PM
My 2.5 year old son is up towards 38 inches, and I know he's love this ride... if I could hold him! I feel he's too young for this in a seat alone. I wonder if they'd still let smaller ones sit with parents? The seats in front look slightly larger...

longtimedisneylurker
05-16-2012, 04:21 PM
Here's an article on the Matterhorn refurb from the OC Register website posted on May 3:

http://ocresort.ocregister.com/2012/05/03/matterhorn-getting-most-extensive-rehab-ever/111819/

Here's the final sentence of the article:
"The minimum height requirement for passengers will be seven inches taller – rising to 42 inches."

The article does not credit a source for this particular tidbit of information. The author of the article did interview a Disney employee for the piece though.

A number of fan sites have also purported to know about the new height requirement.

It is not unprecedented for Disney phone or e-mail CMs to be the last people with correct information.

I think the most definitive answer on height requirement for the refurbed Matterhorn will be the signage and CMs at the ride once it has re-opened.

S. S. Columbia
05-16-2012, 04:42 PM
.

Babybears
05-16-2012, 05:53 PM
I'm 64" and NOT ready for the Matterhorn yet. :rotfl2:


LOL!! Good one! :rotfl:

Blue32
05-16-2012, 06:33 PM
Her
A number of fan sites have also purported to know about the new height requirement.

It is not unprecedented for Disney phone or e-mail CMs to be the last people with correct information.

I think the most definitive answer on height requirement for the refurbed Matterhorn will be the signage and CMs at the ride once it has re-opened.

I guess we will know in a few weeks and we can quit guessing. I look forward to knowing and reading everyones ride experience with the the new changes.

S. S. Columbia
05-29-2012, 08:29 PM
UPDATE: According to the following thread, the new height requirement for the Matterhorn will be 42-inches when it opens on June 15.

Official word on height requirements for Cars Land and Matterhorn
http://www.disboards.com/showthread.php?t=2933833

The following quote (http://www.disboards.com/showpost.php?p=44882568&postcount=1) is an example of "CM Roulette." ;)

Dear Aaron,

Thank you for your e-mail to the DISNEYLAND® Resort.

You will be pleased to know that our height requirement will not change
on our refurbished Matterhorn Bobsleds attraction.Again, thank you for
taking the time to write. We hope you will have the opportunity to visit
the DISNEYLAND® Resort soon and trust your visit will be pleasant in all
regards.

Sincerely,

Linda Trump
DISNEYLAND® Resort
Guest Communications

UPDATE (June 11, 2012): The Wait Time Board at DL has been updated to show that the new height requirement for the Matterhorn Bobsleds is 42".

The following photo was taken by DisneyGeek.com on June 11:

http://www.disneygeek.com/updates/2012_06_11/large/IMG_4852.jpg
Photo credit: DisneyGeek.com (link (http://www.disneygeek.com/updates/disneyland_update.php?page_id=7&update_dir=2012_06_11))

Blue32
05-29-2012, 09:12 PM
and according to http://disneyland.disney.go.com/plan/guest-services/height-requirements/

it's still 35"

:confused3

Mel522
05-29-2012, 09:22 PM
If it's not one ride, it's another :rotfl:

smiley_face2
05-29-2012, 09:29 PM
I've always been surprised at Matterhorn's short height requirement of 35".



For such a scary ride, I would guess most 2 year olds couldn't handle it. It's just weird, because for every other ride at Disney, as soon as my kids reach the height requirement, they go. But Matterhorn, it's at least a year or two after they meet the height requirement. My son will be 38 months old and approaching 40" tall when we go, but won't be going on Matterhorn. Splash Mountain is much more tame than Matterhorn, IMO.

I so totally agree with this! To me, bringing our not quite 3 year old but 36" grandson on Splash mountain sitting in the back seat side by side would be so fun, but having him ride alone in a seat strapped in or not on the matterhorn screams trauma!! he would be so scared. I wonder why they don't put a lap belt in the back seat of the logs on splash and let the 36" kids ride?

DisneyMommy403
06-08-2012, 08:33 PM
The inconsistency is killing me.

If they change the height requirement my little princesses are going to be so bummed... and I will be too, cause when I was their age I felt so cool going on the Matterhorn.

Maybe I'll email guest services too. If they tell me the same answer, that's good enough for me! If they don't... well... this is going to drive me NUTS!

ImTooExcitedToSleep
06-09-2012, 02:08 AM
This is an old thread.

It's already been confirmed that the height requirement (http://www.wdwinfo.com/disneyland/plan.htm#height) is 42".

Sorry.

DISHoppy
06-09-2012, 10:07 AM
With all the rumors floating around, I figured, why not just ask? I emailed them via the Disneyland Resort website and got an answer back today. While I don't think this counts as "official", I don't see why a Guest Communications Rep. would lie or be misinformed this close to the attraction re-opening. Here is a copy of the email...

There is some speculation on the ride height requirement changing for
MATTERHORN once it is refurbed and reopened in June. Do have any
information on the height requirement changing and when the Disneyland
Park website will be updated to reflect any changes. Thank you!

Response:

Dear Aaron,

Thank you for your e-mail to the DISNEYLAND® Resort.

You will be pleased to know that our height requirement will not change
on our refurbished Matterhorn Bobsleds attraction.Again, thank you for
taking the time to write. We hope you will have the opportunity to visit
the DISNEYLAND® Resort soon and trust your visit will be pleasant in all
regards.

Sincerely,

Linda Trump
DISNEYLAND® Resort
Guest Communications

BTW, it's NOT rumor or speculation when you are told directly by a CM over the phone that it will change and then that it will not change, or in the case of RSR that the height requirement will by 48", which is then published on Disneyland.com as 40" (not to mention the press stating 42"). :confused3 :mad: So @ this point, take anything verbal or written by a CM with a grain of salt. I am simply going by what is published on the Web site, which has had its own issues the past couple of months, or what I see in person a week from tomorrow. Grumbles...

And if you folks think this ride height stuff @ DLR is bad, you should have seen the uproar over on the WDW board over the Test Track closure back in April. CMs could not confirm anything about it because the Epcot calendar wasn't updated properly, despite signs about the closure being present @ the attraction in Epcot. In short, Di$ney needs to get its guest communications act together.

-Kevin

DISHoppy
06-09-2012, 10:11 AM
Here's an article on the Matterhorn refurb from the OC Register website posted on May 3:

http://ocresort.ocregister.com/2012/05/03/matterhorn-getting-most-extensive-rehab-ever/111819/

Here's the final sentence of the article:
"The minimum height requirement for passengers will be seven inches taller – rising to 42 inches."

The article does not credit a source for this particular tidbit of information. The author of the article did interview a Disney employee for the piece though.

A number of fan sites have also purported to know about the new height requirement.

It is not unprecedented for Disney phone or e-mail CMs to be the last people with correct information.

I think the most definitive answer on height requirement for the refurbed Matterhorn will be the signage and CMs at the ride once it has re-opened.

And yet the same source for RSR being 42", which is posted on Disneyland.com as 40". :rolleyes: :confused3 <== not really confused, just like the smiley :)

-Kevin

DISHoppy
06-09-2012, 10:13 AM
This is an old thread.

It's already been confirmed that the height requirement (http://www.wdwinfo.com/disneyland/plan.htm#height) is 42".

Sorry.

Which then begs the question, why this (http://disneyland.disney.go.com/disneyland/matterhorn-bobsleds/)?

Height:
35" (89 cm) or Taller
Category:
Thrill Rides
Features:

Rider Swap
Accessibility:
Wheelchair Transfer Transfer from Wheelchair

I mean srsly... :mad: :sad2:

Note to self: read thread before posting, but this stuff hits a sore spot with me. :(

-Kevin

DisneyMommy403
06-14-2012, 04:56 PM
6/14/2012
Thank you for your e-mail to the DISNEYLAND® Resort. We appreciate you
taking the time to share your experience with us.

The information has just recently been released that the Matterhorn
Bobsled attraction will be raising the height requirement to 42". The
DISNEYLAND® Resort has always considered the safety and well being of
our Guests to be the most important element of our operation. With the
new ride vehicles and slight modifications to the attraction, it was
determined that a new height requirement was necessary to ensure the
safety of our Guests.

Again, thank you for contacting us. We hope you will have the
opportunity to visit the DISNEYLAND® Resort soon and that our
attractions and entertainment will delight you in every way.

Sincerely,

Lauren Brooks
DISNEYLAND® Resort
Guest Experience Services

Girimama33
06-14-2012, 05:13 PM
and according to http://disneyland.disney.go.com/plan/guest-services/height-requirements/

it's still 35"

:confused3

Not anymore. Several days ago it was changed to 42".

Mary Jo
06-14-2012, 06:03 PM
Since the height requirement has been confirmed, as stated by ImTooExcitedToSleep, I am going to go ahead and close this thread. :)