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MinnieVanMom
04-27-2012, 11:48 AM
I know just last week they transferred my call to a special request line and now DVC says she has never heard of this. I know I am not making it up because I have always spoken to them yet can't find the number. DVC transfers the call.

Do you know the number to call for them please? We check in on Tuesday and have called the resort but that is just a request, this is medical.

MinnieVanMom
04-27-2012, 01:22 PM
I just found out from a friend who is a CM that the GAC and all special needs services are going to be re examined because of the abuse by others.

I told her that when we were in DLPR we had to produce either a government issued handicap card or a letter from our Dr. dated within the past 90 days.

I didn't mind at all.

Cheshire Figment
04-27-2012, 02:15 PM
The direct number ofr special (medical) reservations is 407-939-7807. Make sure you have your reservation confirmation number available when you call them.

And as far as medical confirmation required, in the UIS under the terms of the Americans With Disabilities Act (ADA) for a disabled person to get service/access equal to that of a person with no disabilities proof of the disability cannot be required. If getting a higher level of service/access (such as free or reduced price) then proof can be asked.

But, having just returned from DLRP I found the Priority Access Card, which I had to get even though I was on an ECV, does give a higher level of access as it is a front-of-the-line pass.

SueM in MN
04-27-2012, 03:58 PM
Cheshire Figment is correct.

As far as rooms, there is no advantage to handicapped accessible room unless you actually need one. They are not larger or in better locations.
Businesses are not allowed to require proof that a guest needs a handicapped accessible room.

There were some changes made to the way reservations are made because of changes to the ADA that took effect on March 15, 2012. These changes required that reservations need to be able to be made the same way for guests whether or not they have disabilities.

In the past, all reservations had to go thru the Special Reservations, who actually knew what rooms with special features were available and assigned them. So, if the CM started after the change or never took a special needs reservation before, they may not know.

MinnieVanMom
04-27-2012, 05:51 PM
Thank you Cheshire, I called and feel like we are going to be ok. I just didn't get that feeling from the resort.

Tinker Bell Fan
05-09-2012, 08:05 AM
The direct number ofr special (medical) reservations is 407-939-7807. Make sure you have your reservation confirmation number available when you call them.

And as far as medical confirmation required, in the UIS under the terms of the Americans With Disabilities Act (ADA) for a disabled person to get service/access equal to that of a person with no disabilities proof of the disability cannot be required. If getting a higher level of service/access (such as free or reduced price) then proof can be asked.

But, having just returned from DLRP I found the Priority Access Card, which I had to get even though I was on an ECV, does give a higher level of access as it is a front-of-the-line pass.

What is the Priority Access Card? How does a person get one? My DH is handicapped (above-knee-amputee) and even though folks will see him in a wheelchair (with one less leg) they always ask him "can you stand over there?" He usually uses a scooter at WDW to give me a break from pushing him. :) We leave in a week and I'm wanting him to have a good experience (although I'm a bit nervous after reading some of the stuff on the DIS) otherwise, I'm afraid he'll not ever want to go to WDW again! Thanks!

livndisney
05-09-2012, 08:12 AM
What is the Priority Access Card? How does a person get one? My DH is handicapped (above-knee-amputee) and even though folks will see him in a wheelchair (with one less leg) they always ask him "can you stand over there?" He usually uses a scooter at WDW to give me a break from pushing him. :) We leave in a week and I'm wanting him to have a good experience (although I'm a bit nervous after reading some of the stuff on the DIS) otherwise, I'm afraid he'll not ever want to go to WDW again! Thanks!

The priority access card is for DLP (Disneyland Paris) not WDW.

SueM in MN
05-09-2012, 08:32 AM
The priority access card is for DLP (Disneyland Paris) not WDW.
::yes::
DLP uses that because most of their lines for attractions are not accessible (a wheelchair or ECV can’t be used in line). Guests with special needs who can’t go in the lines need a priority access card at DLP to access the accessible entrances.

All of the attractions at WDW have lines that are wheelchair accessible.
For those that have a different way in or a different way to board, the CM (Cast Member) will see he has an ECV and will tell you where to go.
A wheelchair can be taken all the way to the boarding area for all attractions except Tomorrowland Transit Authority and the Swiss Family Robinson Treehouse.
The majority of lines are also ECV accessible, but there are a few that are not. For those, the CM at the entrance will ask if he can walk xxx feet (how far depends on the attraction). At that point, he can choose to walk in the line or to ask for a wheelchair to use in line.

The answers in this thread will help you. Their family has a different reason for using the ECV, but similar issues.
http://www.disboards.com/showthread.php?t=2923564

kaytieeldr
05-09-2012, 12:37 PM
What is the Priority Access Card? How does a person get one? My DH is handicapped (above-knee-amputee) and even though folks will see him in a wheelchair (with one less leg) they always ask him "can you stand over there?" He usually uses a scooter at WDW to give me a break from pushing him. :) We leave in a week and I'm wanting him to have a good experience (although I'm a bit nervous after reading some of the stuff on the DIS) otherwise, I'm afraid he'll not ever want to go to WDW again! Thanks!
Honestly, his response to "can you stand over there?" should be "No" if he can't.

PatsMom
05-10-2012, 07:49 AM
What is the Priority Access Card? How does a person get one? My DH is handicapped (above-knee-amputee) and even though folks will see him in a wheelchair (with one less leg) they always ask him "can you stand over there?" He usually uses a scooter at WDW to give me a break from pushing him. :) We leave in a week and I'm wanting him to have a good experience (although I'm a bit nervous after reading some of the stuff on the DIS) otherwise, I'm afraid he'll not ever want to go to WDW again! Thanks!

I am doing my first trip in a chair and I have a visible leg cast. The CM's are very polite but they do have to ask a few questions I think to determine the best way to help you. I am usually politely asked first if I can transfer, then sometimes if I can walk xxx number of feet, step down into the boat, or deal with a moving walkway or stand for a certain number of minutes. Doesn't happen at shows usually - they just direct you to the wheeled seating after asking how many in the group. Its been an overall good experience but be prepared to wait a bit longer than if you didn't have the scooter - the Safari comes to mind. People were walking onto the regular vehicles but there were a number of wheeled passengers waiting and we waited quite a bit longer. But we had a great driver and a wonderful safari!