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View Full Version : AT BCV's now and NOT HAPPY!!!!


blondietink
04-15-2012, 04:58 PM
So, we checked out of Sheraton Vistana Resort today (very happy here) and go to DTD to do some shopping. Got to BCV's and checked in ...... long lines, even though we did online check-in. Gave them out phone number to call when the room was ready. Well, 4 pm comes and goes and DH goes back to registration. the keys to our villa had been ready for 3 HOURS and nobody called to let us know. Stormalong Bay is so vcrowded you can't get a chair in the part that actually is open. Get to our 1 bedroom villa and it is in the worst part of the resort overlooking the road! Very loud noise all the time with trucks, buses and cars wizzing by along with fumes. Can't even sit out on the balcony and carry on a conversation. So, DH goes back to registration to complain. Thre is no other room available (well, if they had called us when the room was ready instead of 3 hours later, maybe we could have gotten a different room). We can have a different villa tomorrow. So, that means we have to pack up everything tomorrow and move again! YUCK!!!!

The condition of the room is also not very good. Lots of dents in the walls, tables, refrigerator shelves broken/missing. Just not very good. We have been DVC members since 2005 and this is the worst we have had. We stayed here at BCV's last April and we had a wonderful stay, but there isn't much magic here now.

Simba's Mom
04-15-2012, 06:10 PM
So, we checked out of Sheraton Vistana Resort today (very happy here) and go to DTD to do some shopping. Got to BCV's and checked in ...... long lines, even though we did online check-in. Gave them out phone number to call when the room was ready. Well, 4 pm comes and goes and DH goes back to registration. the keys to our villa had been ready for 3 HOURS and nobody called to let us know. Stormalong Bay is so vcrowded you can't get a chair in the part that actually is open. Get to our 1 bedroom villa and it is in the worst part of the resort overlooking the road! Very loud noise all the time with trucks, buses and cars wizzing by along with fumes. Can't even sit out on the balcony and carry on a conversation. So, DH goes back to registration to complain. Thre is no other room available (well, if they had called us when the room was ready instead of 3 hours later, maybe we could have gotten a different room). We can have a different villa tomorrow. So, that means we have to pack up everything tomorrow and move again! YUCK!!!!

The condition of the room is also not very good. Lots of dents in the walls, tables, refrigerator shelves broken/missing. Just not very good. We have been DVC members since 2005 and this is the worst we have had. We stayed here at BCV's last April and we had a wonderful stay, but there isn't much magic here now.

Just curious-are they charging you for the room change? Once we complained about our room at VWL (after spending 5 minutes in the room), they said they had no other room and couldn't move us til the next day. "But of course you'll have to pay the fee for the move since you slept in the room for one night."

mlittig
04-15-2012, 07:29 PM
Sorry you aren't happy with your room and hope you get moved :wizard:

Mamiamjo
04-15-2012, 07:37 PM
Sorry that you're not happy with your room, but try to not let it put a damper on your vacation. Here's hoping that they will move you to a better location!

Missyrose
04-15-2012, 08:23 PM
Just curious-are they charging you for the room change? Once we complained about our room at VWL (after spending 5 minutes in the room), they said they had no other room and couldn't move us til the next day. "But of course you'll have to pay the fee for the move since you slept in the room for one night."

Pay what fee?

WebmasterDoc
04-15-2012, 08:39 PM
Pay what fee?

There is a $75 room change fee if you insist on changing rooms without some maintenance issue. This is not always applied, but is a DVC policy.

Snurk71
04-15-2012, 08:59 PM
Isn't that how DVC works - occasionally you get the lemon because someone has to?

Not to be a snot, but I hope DVC does charge the room change if the OP moves (the fee makes sense since the room now has to be cleaned out of schedule) - because they're going to force someone else into that room that wouldn't have gotten stuck.

tadcd
04-15-2012, 09:00 PM
We had a very similar check in problem this past early November, plus we had an exhausted baby and it was past bedtime. I nearly fell apart begging for a room, turns out they"forgot" to call us when it had been ready for hours. Then it took an hour to find a sleeping solution as several pack and plays were broken. This ruined the magic, we are staying off site this year. Horrible. Hang in there.

Missyrose
04-15-2012, 09:14 PM
There is a $75 room change fee if you insist on changing rooms without some maintenance issue. This is not always applied, but is a DVC policy.

Thanks Dean, I hadn't read about that before.

DebbieB
04-15-2012, 09:22 PM
It's the room full cleaning fee, the amount depends on the size of the room.

•Studio/Inn Room - $30.00
•One-Bedroom - $45.00
•Two-Bedroom - $60.00
•Three-Bedroom - $75.00

I don't think there's a case to waive the fee because of the location but I would take pictures of the items in poor condition and send them to member satisfaction.

blondietink
04-15-2012, 09:23 PM
YIKES! DH is calling the front desk right now about any possibility of this fee. The front desk is now telling him that yes, there is a $75.00 fee to change tomorrow. The front desk person is now talking to a supervisor. We complaind about the road noise before we even got the luggage to the room. Now the front desk lady is saying it is $45.00 to change the room, "it's in your DVC contract". DH still complaining about the issue and they have decided to "waive the fee" to move us tomorrow.


I believe the condition of the room is not up to Disney standards. As I said in the original post, there is a lot wrong with the room that is simply good maintenance. We stayed at Sheraton Vistana Resort for 5 days previous, and there was nothing wrong with the villa at all, the villa was a lot larger than this (but I did know that going in), there were no problems with check-in there, staff people were always asking us how our stay was/any maintenance issues, etc. Disney better step it up in regards to service and maintenance.

DH has decided that he wants to stay at BWV's next visit as he liked that resort better than BCV's. We wanted BCV's this time for Stormalong Bay, but you know that story...... should be opened the day we leave!

Dean
04-15-2012, 09:36 PM
YIKES! DH is calling the front desk right now about any possibility of this fee. The front desk is now telling him that yes, there is a $75.00 fee to change tomorrow. The front desk person is now talking to a supervisor. We complaind about the road noise before we even got the luggage to the room. Now the front desk lady is saying it is $45.00 to change the room, "it's in your DVC contract". DH still complaining about the issue and they have decided to "waive the fee" to move us tomorrow.


I believe the condition of the room is not up to Disney standards. As I said in the original post, there is a lot wrong with the room that is simply good maintenance. We stayed at Sheraton Vistana Resort for 5 days previous, and there was nothing wrong with the villa at all, the villa was a lot larger than this (but I did know that going in), there were no problems with check-in there, staff people were always asking us how our stay was/any maintenance issues, etc. Disney better step it up in regards to service and maintenance.

DH has decided that he wants to stay at BWV's next visit as he liked that resort better than BCV's. We wanted BCV's this time for Stormalong Bay, but you know that story...... should be opened the day we leave!Somebody has to get each room, based on location within the resort, they should not waive the fee.

DebbieB
04-15-2012, 09:43 PM
When they were building BCV, I remember I was shocked how close the rooms were to the road, especially considering it is a bus route. Another item in the long line of DVC design flaws in the resorts. At my home resort (BWV) it was having a huge building with one set of elevators.

Pirate Granny
04-15-2012, 09:47 PM
Agree with charging the fee. We had the studio, bottom floor, all the way at the end, facing the road...someone has to get these rooms. Hopefully only once in a great while...we had asked for top floor facing the pool.

blondietink
04-15-2012, 10:02 PM
I don't think there's a case to waive the fee because of the location but I would take pictures of the items in poor condition and send them to member satisfaction. Thanks for the suggestion. I really don't want to be charged for a missing shelf on the refrigerator door, non-working light bulbs, dents in the furniture and missing items. I couldn't even find any sharp knives in the kitchen. The stove's burners are also all not in place.

We did complain about the location when we first got in the room before the luggage arrived. However, there was no other villa available to change us to. We have 2 disabled young adults with us and they will not be able to sleep tonight, which makes for a horrible day tomorrow, I'm afraid. Mk is openn until 3 am tonight, so there will be buses going by all night long.

Isn't that how DVC works - occasionally you get the lemon because someone has to?

Not to be a snot, but I hope DVC does charge the room change if the OP moves (the fee makes sense since the room now has to be cleaned out of schedule) - because they're going to force someone else into that room that wouldn't have gotten stuck.

We are very neat people and the room will be as clean when we leave as when we got here. Change the sheets and towels. Dishes will be all washed and put away. The room they are moving us to is far from being in a perfect location, but it is sure better than this one as far as noise.

When they were building BCV, I remember I was shocked how close the rooms were to the road, especially considering it is a bus route. Another item in the long line of DVC design flaws in the resorts. At my home resort (BWV) it was having a huge building with one set of elevators. LOL! Even though DH's favorite DVC is BWV's, when we go there next, he will complain to me about that long walk all the time! We also went by the construction for the new villas at Grand Floridian ....... right next to the monorail!

blondietink
04-15-2012, 10:08 PM
We had a very similar check in problem this past early November, plus we had an exhausted baby and it was past bedtime. I nearly fell apart begging for a room, turns out they"forgot" to call us when it had been ready for hours. Then it took an hour to find a sleeping solution as several pack and plays were broken. This ruined the magic, we are staying off site this year. Horrible. Hang in there.

That sounds like a terrible experience. I understand how you must feel after going through a similar situation today. How many times do they "forget" to call people about a room being ready? Very unmagical.

KAT4DISNEY
04-15-2012, 10:31 PM
I'm always more surprised when I receive the text or call than when we don't. It's not that unusual of problem - at least for us and I doubt we're all that unique.

Sammie
04-15-2012, 10:40 PM
Good luck with any complaints. When we were there in Dec and brought to the attention of the on duty manager the condition of our room as to lack of cleaning, stains and things broken.

He laughed and said, "You know you are in the DVC section not the deluxe resort don't you"?

disneynutz
04-16-2012, 12:32 AM
We were charged the room change fee at Kidani. We were booked in a Savanna room but our room was behind the pool next to the Savanna. We were in the room maybe 5 minutes and had not touched anything.

:earsboy: Bill

blondietink
04-16-2012, 06:10 AM
Horrible night here. Hopefully today will go better.

crisi
04-16-2012, 06:53 AM
Somebody has to get each room, based on location within the resort, they should not waive the fee.

Agreed. Blondietink, All you are doing is sticking some other dvc member with that room.

And those problems are pretty much every DVC rooms we've had over a decade of ownership. The problems you are describing are, in my experience, DVC standards. Stove burners have been out more often than not. Our big one is broken drawers, we've never been in a room without a broken drawer. Sometimes missing pulls, sometimes with broken rails. Unfortunate, but true.

vicki_c
04-16-2012, 06:59 AM
I'm always more surprised when I receive the text or call than when we don't. It's not that unusual of problem - at least for us and I doubt we're all that unique.

That has been our experience as well - calling or texting - sometimes the notification system seems to work, sometimes it doesn't - and it doesn't matter whether it's DVC or not - it's the same system. Just not something we rely on.

CMOORE185
04-16-2012, 07:19 AM
So, we checked out of Sheraton Vistana Resort today (very happy here) and go to DTD to do some shopping. Got to BCV's and checked in ...... long lines, even though we did online check-in. Gave them out phone number to call when the room was ready. Well, 4 pm comes and goes and DH goes back to registration. the keys to our villa had been ready for 3 HOURS and nobody called to let us know. Stormalong Bay is so vcrowded you can't get a chair in the part that actually is open. Get to our 1 bedroom villa and it is in the worst part of the resort overlooking the road! Very loud noise all the time with trucks, buses and cars wizzing by along with fumes. Can't even sit out on the balcony and carry on a conversation. So, DH goes back to registration to complain. Thre is no other room available (well, if they had called us when the room was ready instead of 3 hours later, maybe we could have gotten a different room). We can have a different villa tomorrow. So, that means we have to pack up everything tomorrow and move again! YUCK!!!!

The condition of the room is also not very good. Lots of dents in the walls, tables, refrigerator shelves broken/missing. Just not very good. We have been DVC members since 2005 and this is the worst we have had. We stayed here at BCV's last April and we had a wonderful stay, but there isn't much magic here now.Put me in the group that says they should not have waved the room change fee. I see no legitimate reason you need to change rooms. IMO Disney caves into people way to easily. Someone has to get this room, why not you.

Corinne
04-16-2012, 07:29 AM
Good luck with any complaints. When we were there in Dec and brought to the attention of the on duty manager the condition of our room as to lack of cleaning, stains and things broken.

He laughed and said, "You know you are in the DVC section not the deluxe resort don't you"?

:mad: How rude! How did you respond to that!?

Dean
04-16-2012, 08:04 AM
:mad: How rude! How did you respond to that!?You tell the person you don't appreciate their attitude and that you don't want people in charge of a DVC resort that feels that way. You then talk to a higher manager, either the actual front desk Manager of the GM. IMO, this would be worth missing part of my vacation to deal with.

hakepb
04-16-2012, 08:08 AM
Good luck with any complaints. When we were there in Dec and brought to the attention of the on duty manager the condition of our room as to lack of cleaning, stains and things broken.

He laughed and said, "You know you are in the DVC section not the deluxe resort don't you"?

I wonder what would be said if the Hotel Impossible (newer show on Travel Channel) guy showed up at DVC?
He has said that service should be the same at a 3 star resort as a 5 star, just room size and amenities should be different. During the episode I saw, he was talking to the housekeepers and asked them where their written checklist was to report maintainence issues.
I don't think Claire would be happy with his report

Dean
04-16-2012, 08:09 AM
Agreed. Blondietink, All you are doing is sticking some other dvc member with that room.

And those problems are pretty much every DVC rooms we've had over a decade of ownership. The problems you are describing are, in my experience, DVC standards. Stove burners have been out more often than not. Our big one is broken drawers, we've never been in a room without a broken drawer. Sometimes missing pulls, sometimes with broken rails. Unfortunate, but true.My comment was related to change for location or similar. I think there's a certain amount of issues that are acceptable and some that are not. Dirty and unusable are not acceptable, little scuffs here, a sagging door there, etc should be. Other than things that are needed and unusable (stove example), these are not appropriate items to move rooms.

bobbiwoz
04-16-2012, 08:15 AM
You tell the person you don't appreciate their attitude and that you don't want people in charge of a DVC resort that feels that way. You then talk to a higher manager, either the actual front desk Manager of the GM. IMO, this would be worth missing part of my vacation to deal with.

I have to remember this. Nothing like that ("bad" attitude from a manager) has ever happened to us, but that's the attitude I would hope to take.

I've had a room with road noise, and lived with it. I found something to like about it, in that case, I was on the first floor and enjoyed the bunnies that visited (not because of feeding) the patio. I think that dwelling on the bad aspects make them seem even larger or worse.

Bobbi:goodvibes

jodifla
04-16-2012, 08:16 AM
My comment was related to change for location or similar. I think there's a certain amount of issues that are acceptable and some that are not. Dirty and unusable are not acceptable, little scuffs here, a sagging door there, etc should be. Other than things that are needed and unusable (stove example), these are not appropriate items to move rooms.

Right. Instead, as an OWNER, I would call maintenance and ask them to attend to things so the next person didn't face it.

Someone has to get the less than perfect rooms.

n2mm
04-16-2012, 08:25 AM
OP, hope your trip gets better! Did you make any room request when booking? Just curious. I always do and while they are not always honored, it does make me feel better that I at least try to make a request. I think I run about 50% of getting my request. At the BCV, my fear is being in a room near the outside smoking section. We arrive at the BCV next Thursday and while I did make a location request, I always get a little nervous because I'll be there for 16 nights and want to like my room. I would have no problem paying the change room fee if I hate my room and knew I could get a room I enjoy more, esp. for the length of my trip. I did read that SAB is openning back up as we speak, so hopefully things will get better.

Dean
04-16-2012, 08:33 AM
Right. Instead, as an OWNER, I would call maintenance and ask them to attend to things so the next person didn't face it.

Someone has to get the less than perfect rooms.For the things that are fixable, I would agree. Same for minor cleaning issues. However, many of the things don't affect function and are minor but would only be fixable if one closed off the room for a day or more.

MsTessP
04-16-2012, 08:47 AM
As far as road noise, hallway noise, etc.....as long as it isn't *too* noisy...we have solved that issue. We use a "sound machine" at home which provides us with white noise to block out sounds. That way, other folks in the house can stay up and watch TV, have conversations, shut doors, etc., without disturbing anyone trying to sleep in the next room.

We used to travel with our machine, but now we use an app that is available on our smart phones for just a couple of dollars. Our current app even records a sound, so we have recorded the white noise sound from our unit at home. It sounds like a fan or an air conditioner and really helps us sleep and stay sleeping in spite of sounds from outside the room.

For some people who have issues with noise levels away from home, it can make all the difference. I would have great difficulty sleeping without a sound conditioner now - in fact *dead silence* would be an issue for me!

mjc2003
04-16-2012, 09:16 AM
We had a very similar check in problem this past early November, plus we had an exhausted baby and it was past bedtime. I nearly fell apart begging for a room, turns out they"forgot" to call us when it had been ready for hours. Then it took an hour to find a sleeping solution as several pack and plays were broken. This ruined the magic, we are staying off site this year. Horrible. Hang in there.

I am confused. If you were begging for a room, how did it come to pass that it took hours to find out the room was ready? Did you beg when you arrived and then leave the desk area for a few hours awaiting the call? Also, was it past "bedtime" or "naptime"? Because if you got there after bedtime (presumably 7-8 pm for an infant) and it took several hours, are you saying the room wasn't ready until close to midnight? We were there in November as well, with two small kids. We never got a call. We simply waited around, kids ate and swam while I checked every 20-30 minutes. Of course the room was ready before I got a call or text. I would think with a small child you would just keep checking. Also, if it took an hour to get a working pack and play that can be annoying, but it sounds like you let a couple of issues that arose during the first few hours of your trip ruin your vacation to the point where you are staying off site this year? How was the rest of the trip? Do you realize that you could stay off site (as happened to us a few years ago at Reunion) and find out that there were no pack and plays available even though we were promised one? It sounds like they brought you "several" pack and plays and were attentive to your needs.

We stayed at Jambo last year and it took a few tries and about an hour to open the pullout, two maintenance guys had to come with a special tool. Both of my children were exhausted, it was well past bedtime. It was very frustrating. However, the rest of our trip was so great that I almost forgot about that issue until now.
I do agree that it's crazy that a guest would be told a call would be forthcoming when the room is ready, but the call never comes. But like I said, with little kids I always just keep checking.


I'm always more surprised when I receive the text or call than when we don't. It's not that unusual of problem - at least for us and I doubt we're all that unique.

We are 1 for 3. 3 DVC trips, 1 phone call. We stayed DVC cash twice before and never got the call, so I guess we are 1-5. As I said above, with two small kids I don't sit and wait for a call. I politely check back every 30 minutes or so.

Good luck with any complaints. When we were there in Dec and brought to the attention of the on duty manager the condition of our room as to lack of cleaning, stains and things broken.

He laughed and said, "You know you are in the DVC section not the deluxe resort don't you"?

I too would be curious who you reported this response to and how it was handled. I certainly hope you didn't just let this go?

I wonder what would be said if the Hotel Impossible (newer show on Travel Channel) guy showed up at DVC?
He has said that service should be the same at a 3 star resort as a 5 star, just room size and amenities should be different. During the episode I saw, he was talking to the housekeepers and asked them where their written checklist was to report maintainence issues.
I don't think Claire would be happy with his report

I watched the show last night, I think you are talking about the hotel in Montauk? That guy is great. DVC would make his head blow up.

Right. Instead, as an OWNER, I would call maintenance and ask them to attend to things so the next person didn't face it.

Someone has to get the less than perfect rooms.

On our last trip I left an itemized note of small issues in our room. None were a big deal, just little things. We too had a broken fridge shelf, and two of the burners on the stove were a bit off. We also had loose doors under the sink, which I fixed with a small travel screwdriver. People have to assume ownership. The OP lists several things that could have been fixed in minutes, like a lightbulb being out or a replacement shelf. Why can't we have a checklist in the rooms that, as owners, we could leave for maintenance?


To the OP, I understand your frustration and hope the rest of your trip is better. We are all going to encounter rooms with issues, but the issue with SAB would be particularly frustrating. As I understand, this was a maintenance issue that had to be addressed immediately, so at least it's not like they decided to do work during a very busy few weeks--apparently they had no choice.

nalajms
04-16-2012, 09:46 AM
He laughed and said, "You know you are in the DVC section not the deluxe resort don't you"?

Does this mean that certain rooms are DVC and others are not? I thought the whole building was DVC owned. We've only done 2 cash stays at BCV and didn't have any room issues like broken drawers or broken appliances. Does this mean I'll likely end up with a bad room if we book on points? :sad2:

mjc2003
04-16-2012, 10:15 AM
Does this mean that certain rooms are DVC and others are not? I thought the whole building was DVC owned. We've only done 2 cash stays at BCV and didn't have any room issues like broken drawers or broken appliances. Does this mean I'll likely end up with a bad room if we book on points? :sad2:


No, the whole building is DVC, just some rooms are available for cash but it's a % of the rooms, not certain rooms that are set aside. There can be some (generally minor) maintenance issues, and if you call they will usually fix them rather promptly. We personally don't get offended or even care to notice things like a scuff mark on the wall or slight wear in the carpet. I would say that 98% of what we need is usually fine. I'm not offended by a lightbulb not working, they usually work until they don't. No big deal. Any larger issues we have had have been remedied ASAP. "Major" issues like a broken appliance are very rare and are addressed. We had the same issue as the OP with the fridge, there was a broken shelf. They replaced it. No big deal.

Because of the nature of DVC rooms being more like a "home" (vs a regular hotel room), people spend more time in the room. Also, often there are 2-4 people in a hotel room but a 2 bedroom villa might have 8 people. More people spending more time in the room can lead to wear. What you have experienced so far with cash rooms with no issues is really the norm.

Pakey
04-16-2012, 10:27 AM
I own at BCV and have had villas there with the road noise. There are posts all over the dis here about that section and the road noise. I chalk it up to it being part of the experience of owning/staying at BCV.

I agree, room change fee should be charged in this case. OP, I hope the rest of your stay is more enjoyable. I've owned DVC for about 15 years and I expect dings/nicks/minor things in all of the villas. I don't let these issues affect my vacation.

It's a shame about SAB. We've been there when there's been partial closure and it certainly does clog up the open areas.

crisi
04-16-2012, 10:52 AM
My comment was related to change for location or similar. I think there's a certain amount of issues that are acceptable and some that are not. Dirty and unusable are not acceptable, little scuffs here, a sagging door there, etc should be. Other than things that are needed and unusable (stove example), these are not appropriate items to move rooms.

In our case the stove was usable, the burners just needed to be reset into the stovetop. Several times we've had burners that have just been disconnected..I've assumed it's a standard housekeeping thing to reduce fire risk. The first time it was "huh?". After that, we plug in burners.

Dean
04-16-2012, 12:20 PM
In our case the stove was usable, the burners just needed to be reset into the stovetop. Several times we've had burners that have just been disconnected..I've assumed it's a standard housekeeping thing to reduce fire risk. The first time it was "huh?". After that, we plug in burners.Hi Crisi, I didn't mean to hit home with you. I guess I didn't make my point very well so I'll spell out my goals when I post to such issues since it's clear to me over the years that this distinction has often been misunderstood.

When I post about such issues I try to post to the principles involved rather than a specific circumstance unless it's a very clear and specific situation. That does two things, it avoid giving an opinion directly on a situation where I don't have the full story and likely never will have due to having only one side, it also allows me to avoid posting info directed specifically at another person. However, if I do post to a principle and someone finds themselves accused by the principle involved, so be it. In this particular case, that's why I posted that someone wanting a change for view alone should be charged rather than saying that the OP should be charged. If it ends up being one and the same, I'm OK with that.

Corinne
04-16-2012, 01:05 PM
You tell the person you don't appreciate their attitude and that you don't want people in charge of a DVC resort that feels that way. You then talk to a higher manager, either the actual front desk Manager of the GM. IMO, this would be worth missing part of my vacation to deal with.

I know, that is how I would have handled it at well, but I was curious how the poster responded, and what was, if any, the solution. I would have also contacted Member Services, just to let them know how you had been treated.

SecretPoohLove
04-16-2012, 02:17 PM
We have BLT booked for dec and wanted to switch at 7 months to BCV. Should I not bother? I am a very light sleeper, and we have a 2 yo hat goes to bed early. It we got a really noisy room, would be dissapointed in switching. What section should I request for the most quiet? Or would 4 or 5 floor suffice?

OrangeCountyCommuter
04-16-2012, 02:29 PM
Your big error IMHO online check in at BCV

They then assign you the room and neither "hexx or high water" will move it.

At 6 PM I went to the front desk and pitched a FIT. I had been there since 10 AM an you want me to believe that NO ONE who came after me got a room??? REALLY? Turns out that "you are assigned a room and we don't look at anything else" Of course the family in my room had extended thier stay and they weren't moving!

All of a sudden when I pitched a fit there were SEVERAL rooms available.

I won't ever do online at BCV again. It works other place but there.... NO!!!!!

That said, it's my favorite place to stay and I have never had a bad room.

The dreaded view OP is complaining about... well I didn't hear noise and when I sat on my porch directly ahead I could see Illumniations. Turn my head a little and I could see Wishes :) Loved that!

crisi
04-16-2012, 02:42 PM
Hi Crisi, I didn't mean to hit home with you. I guess I didn't make my point very well so I'll spell out my goals when I post to such issues since it's clear to me over the years that this distinction has often been misunderstood.

When I post about such issues I try to post to the principles involved rather than a specific circumstance unless it's a very clear and specific situation. That does two things, it avoid giving an opinion directly on a situation where I don't have the full story and likely never will have due to having only one side, it also allows me to avoid posting info directed specifically at another person. However, if I do post to a principle and someone finds themselves accused by the principle involved, so be it. In this particular case, that's why I posted that someone wanting a change for view alone should be charged rather than saying that the OP should be charged. If it ends up being one and the same, I'm OK with that.

We're good. The issue of course becomes one persons unacceptable is another's inconvienence. If you need the stove or fridge to work and it doesn't, that's unacceptable to pretty much everyone. But when it's unacceptable to have a tree blocking your view of fireworks...

And what ends up happening is that those that are willing to put up with inconvienent, end up putting up with it every trip...because someone has rejected the room with a broken draw pull or a bad view or is too far from the elevators or not close enough to the pool or because the frying pan is missing.

A stove that doesn't work because you need to plug the burners in is different than a stove that doesn't work or for which the burners have gone missing. I'm not sur which was the case here.

mjc2003
04-16-2012, 03:03 PM
We have BLT booked for dec and wanted to switch at 7 months to BCV. Should I not bother? I am a very light sleeper, and we have a 2 yo hat goes to bed early. It we got a really noisy room, would be dissapointed in switching. What section should I request for the most quiet? Or would 4 or 5 floor suffice?


Since this is suddenly turning into an "all things bad about BCV", let me put some of this to rest. We have stayed there 4 times in the last 4 years, and bought DVC b/c of BCV. We have stayed at 3 other DVC properties and visited several others to check them out, in our opinion, none compare (though all are wonderful, this is just one persons opinion). We have stayed in a 2 BR every time. The first 2 years we were facing the dreaded "road", which does have some traffic especially now that the parks are open late. However, it was never anything more than faint, uneventful background noise. A bathroom fan would drown it out, if it even is required. We stayed twice on cash facing the road and then became members, which should tell you how terrible it is.

As for the specific issues being mentioned, they happen everywhere. This always, to me, speaks more to every owner needing to assume ownership and dealing with some of these things in a proactive manner. Don't leave the problems for the next person.

To your questions, we were on the upper floors on the road side (don't remember room numbers), and we also stayed pool side (room 268) and the last time we were in the last room near the parking lot (room 178). We have two small children, 6 and 3, and none of these locations resulted in any sort of sleeping issues. Room 268 was the best (if you can request a specific room) I have NOT stayed on the lowest floors on the road side, this could be a factor--can't speak to that. I would request poolside if you want to be totally safe, it's december and I doubt anybody will be in the pool (maybe a few in the hot tub) much after 9 at night.

As to whether or not you should switch, I would say go for it if you've never been to BCV and want to check out a really cool resort. Of course being that close to MK at BLT with a 2 year old would be tempting. Whatever you do, I would not make the decision based on fears of noise.

SecretPoohLove
04-16-2012, 03:09 PM
Thank you so much for easing my fears...I will go for it and hope for the best!!!

bobbiwoz
04-16-2012, 03:12 PM
We have BLT booked for dec and wanted to switch at 7 months to BCV. Should I not bother? I am a very light sleeper, and we have a 2 yo hat goes to bed early. It we got a really noisy room, would be dissapointed in switching. What section should I request for the most quiet? Or would 4 or 5 floor suffice?

In December, I would stick with BLT if I had a 2 year old, just to be so near the MK!

I too love BCV and wouldn't be put off by what's said here, but I've been to WDW a lot in December and I've never been there then when swimming has been a major activity!

Best Aunt
04-16-2012, 04:31 PM
When I waited for the call (2 trips ago), it never came. However, I kept asking at the front desk if the room was ready, and eventually it was. I was so exhausted, I fell asleep in the lobby waiting. It was 4:45 pm, but I had been up since about 2:00 to get my flight. That was at BWV.

Next trip, at BCV I asked for a text instead of a call. I ate a cupcake in that room between the BCV pool and the BCV main elevator, and I got the text.

This year at BCV, we asked for text instead of call. We got a text.

Maybe it was a coincidence, but I'm asking for text rather than a call now. And if I'm desperate for the room, I'll stop by the front desk and ask periodically. (And if I'm not desperate for the room, a cupcake always makes me happy.)

Does anybody know -- does the text/call come from the hotel itself, or from some centralized location?

blondietink
04-16-2012, 05:00 PM
OP here with an update: Again we waited all day for the phone call that never came. When we got to the front desk this morning to check out, we gave them our cell phone number again(3rd time). We got back from HS after 4 pm and they claimed they had called and left a message. turns out they called our HOME PHONE! So, that miight be the issue for others. They don't seem to get the cell phone vs. home phone number. :confused3

YES! Stormalong Bay is fully open today! :cool1:

Our new room is less than perfect, but it is quiet which is all we ask. We live in a very rural area, so road noise is a major issue for us. We ask for a quiet room wherever we go and have always received one, until last night, that is.

Condition of the room is better, but still some issues with stove not working (I do use it on vacation), refrigerator shelves missing, lights not working, etc. we will take the suggestion to contact maintenance and/or leave a note.

Bell services has been great as has the valet. Front desk still needs work.

We have stayed at BWV, OKW, AKV and BCV (all more than once) in the past and have never had issues like we have had on this visit. we have also stayed at POP, CBR and CSR, never with a problem. We will make the most of this visit, but will book at another resort next time!

blondietink
04-16-2012, 05:02 PM
One more thing ..... we had requested a pool view and high floor. And we checked in at 12:30 pm. I'm sure that there were other people who checked in after us.

bbluvsdis
04-16-2012, 06:11 PM
We got the worst room at OKW when we were there in December. We were right next to the entrance to the resort and all of the buses came right by our patio. We couldn't use the patio at all. We just put up with it and I am trying not to let it influence my opinion of the resort as I know many love it. I was envious of those talking about their wonderful golf course views. We had buses on one side and 4 air conditioner units on the other. Oh well, we still had a great time just not as magical as it could have been.

Deb & Bill
04-16-2012, 07:42 PM
...Condition of the room is better, but still some issues with stove not working (I do use it on vacation), refrigerator shelves missing, lights not working, etc. we will take the suggestion to contact maintenance and/or leave a note. ...

Don't leave a note. Your housekeeper may not see it, may not be able to read it, may toss it in the trash as she leaves your room. Call Maintenance for maintenance issues, housekeeping for housekeeping issues.

Sammie
04-16-2012, 08:37 PM
And let Member Satisfaction know about your stay and concerns.

kirstenb1
04-16-2012, 09:07 PM
OP, I understand the noise issue. WE too live in a very rural area. One time years ago we were booked into OKW, I think building 29. Before we entered the room, I could hear lots of noise from a road nearby. I went back to thefront desk to request a more quiet room. At first they did want to charge me a room change fee. But I explained we hadn't entered the room, and they were welcome to confirm that. It was in the middle of January, so I'm thinking that helped. We got another room, and were happy. I don't care how close I am to a pool, how many steps I need to lug the stroller etc, I just want a good night's sleep.

PatMcDuck
04-16-2012, 09:14 PM
So, we checked out of Sheraton Vistana Resort today (very happy here) and go to DTD to do some shopping. Got to BCV's and checked in ...... long lines, even though we did online check-in. Gave them out phone number to call when the room was ready. Well, 4 pm comes and goes and DH goes back to registration. the keys to our villa had been ready for 3 HOURS and nobody called to let us know. Stormalong Bay is so vcrowded you can't get a chair in the part that actually is open. Get to our 1 bedroom villa and it is in the worst part of the resort overlooking the road! Very loud noise all the time with trucks, buses and cars wizzing by along with fumes. Can't even sit out on the balcony and carry on a conversation. So, DH goes back to registration to complain. Thre is no other room available (well, if they had called us when the room was ready instead of 3 hours later, maybe we could have gotten a different room). We can have a different villa tomorrow. So, that means we have to pack up everything tomorrow and move again! YUCK!!!!



I sort of like that room location, by the road, in a way. You can see the fireworks if you look to the right on the balcony, and you can hear the music from that Beatles band. We were on one of the top floors, however. Up there, the traffic noise is not bad at all, I have had that room location twice. On a lower floor, I might feel differently, I don't know.

We are BCV owners, and it is not for everyone. None of the room views are that great, for one thing. Stormalong Bay seems to have part of it closed off on a regular basis, too. :confused3 And I personally do not like the way the slide at the pool is set up, you have to cross a public sidewalk to get to the stairs for that straight, sort of boring (IMHO) slide. Slide at BWV is much more fun, clown or no clown. :duck:

KBoopaloo
04-16-2012, 10:13 PM
OP here with an update: Again we waited all day for the phone call that never came. When we got to the front desk this morning to check out, we gave them our cell phone number again(3rd time). We got back from HS after 4 pm and they claimed they had called and left a message. turns out they called our HOME PHONE! So, that miight be the issue for others. They don't seem to get the cell phone vs. home phone number. :confused3




We stayed at OKW last October and there was a fire in the room next door to us which resulted in a bunch of folks entering our room to be sure all was okay in there. Because the smoke smell was so strong, they moved all of our stuff away from the wall we shared with the other room and left the patio door open to air things out. We got to the room to find all of our belongings moved into one large pile and the patio door open with no note and no message on our in room phone. Our first response was panic and thinking the room had somehow been broken into.

We headed down to the front desk where the manager on duty explained what had happened and INSISTED that she had called us and left a message. None of the three adults in our party had either a missed call or a message from anyone at OKW on our phones. When we returned home, we discovered they did leave a message on our home phone the day AFTER the incident making sure that our new room (where they moved us to get away from the smoke smell) was satisfactory. The resorts do seem to have an issue with the cell versus home phone thing which really shouldn't be that tough.

After returning home, MS was also able to determine that they didn't call us at ANY number to alert us to the original situation despite the insistence of the manager at the front desk that night.

AKLFan3
04-16-2012, 10:13 PM
Sorry to hear that your experience was less than magical. I stayed in a 1 bedroom at BCV in October 2011. It was the first time I have stayed there and the room just didn't seem that clean. Kind of worn down too and not worth the points spent. The room also faced the street but I didn't notice the traffic. I won't go out of my way to stay at BCV again. In my experience, the newer resorts, AKV and SSR, are clean and up to date without maintenance issues. I haven't stayed at BLT yet so I cannot comment on that one.

mjc2003
04-16-2012, 10:43 PM
Sorry to hear that your experience was less than magical. I stayed in a 1 bedroom at BCV in October 2011. It was the first time I have stayed there and the room just didn't seem that clean. Kind of worn down too and not worth the points spent. The room also faced the street but I didn't notice the traffic. I won't go out of my way to stay at BCV again. In my experience, the newer resorts, AKV and SSR, are clean and up to date without maintenance issues. I haven't stayed at BLT yet so I cannot comment on that one.


Hmmmm....when we stayed at Jambo there was a significant amount of dried blood running down the front of a toilet and onto the floor. Like, as in, do I call housekeeping or a detective? I detailed this in a TR last August. When we stayed at Kidani in a 2BR one night before switching to a GV, the fridge didn't work and the pullout bed was unusable (same happened at Jambo, at Jambo they got it open after two trips from maintenance). It simply wouldn't open, and they had to bring it out and replace it (didn't do us any good, we were gone the next day).

So in my experience, the newer resorts were less clean (to me blood trumps a worn carpet) and had more maintenance issues than I've ever encountered in 4 stays at BCV and one stay at BWV, both "older" resorts.

I guess what I'm saying is, these experiences shape our mindset going forward. You have a bad taste from BCV, we love it. We ran into issues at AK, most probably don't. There are potential issues to be had everywhere, I think most often everything is fine but there are a few lemons. Some choose to make lemonade, some choose to give themselves a paper cut and squeeze lemon juice in it. I am quite confident I could stay at Jambo again and have no problems, and could very easily return to BCV and run into a room like the one you had. There is always that tinge of doubt, until we walk in the door who knows?

I think it's most important that we all document and follow up on these issues. This will serve to make it better for all, and since we are all have invested a lot of money and precious vacation time, it's worth it for all of us to bring these issues immediately to the attention of the right people.

nunzia
04-17-2012, 07:31 AM
We're good. The issue of course becomes one persons unacceptable is another's inconvienence. If you need the stove or fridge to work and it doesn't, that's unacceptable to pretty much everyone. But when it's unacceptable to have a tree blocking your view of fireworks...

And what ends up happening is that those that are willing to put up with inconvienent, end up putting up with it every trip...because someone has rejected the room with a broken draw pull or a bad view or is too far from the elevators or not close enough to the pool or because the frying pan is missing.

A stove that doesn't work because you need to plug the burners in is different than a stove that doesn't work or for which the burners have gone missing. I'm not sur which was the case here.

:thumbsup2
I can sympathize with OP about a damaged unit and be a bit peeved about not getting the room ready text (at VGC they are usually pretty good but there are times it hasn't happened so I've learned to just call if it starts hitting 3pm..one time our room wasn't ready until nearly 6pm and we checked in at 7 am). However, the room thing always bugs me. EVERYBODY wants the perfect room and if someone whines and turns into the squeaky wheel then the person who was assigned that perfect room is now bumped out, which is not fair IMO. Luck of the draw. I've learned that at VGC you need to request a view when you book..I generally get a nice view, but have also had a ground floor and when staying Concierge got a view of the parking lot. Those rooms exist, the resort is full, so someone had to be in them. As long as the room is in good shape I'm fine. (my pet peeve at VGC and the hotel rooms there as well, is they seem to have an issue with the tubs holding water. Nearly everytime I go it won't and here come the fix it guys late at night. I've learned to try and fill the tub the minute I get in the room.)

palhockeymomof2
04-17-2012, 07:33 AM
So sorry you were not happy with your room....I do think everyone's idea of the "perfect" room is different...we've stayed at BCV many times and enjoy the view you are talking about since as others have pointed out we were able to see fireworks etc.....
I also think sometimes we get too caught up in getting what we consider to be the perfect room.....on our last visit we were assigned a 2 br at BCv that didn't meet any of our requests no other 2brs were available that day...we checked in on a Wednesday...would up loving the room location since we could easily use the stairs to go one flight down and were close to the marketplace ..it was on the 2nd floor with a view of the courtyard between the Boardwalk and BCV

As far as getting notified when the room is ready....as others have noted...I've had no problem getting text messages....haven't asked for a phone call since this option was added

DVCJones
04-17-2012, 12:33 PM
I checked in to BCV on the 14th.at 11am. I made a request a few months before the trip. Again when I used online Check-in and again when I actually checked in. Guess what... It wasn't available!!! No biggie! It was a request. My room was not available when I checked in...no biggie. I feel like my room is so far away from everything too... No biggie. (Our room backs up to the path that leads to Epcot.) Do I think it is ideal? Hardly! Would I like a different room? Sure! But, I am trying to make the best of my vacation. I am happy that SAB is open!!! The sun is shining, I'm with my family, I'm not working, etc.

Try and make the most of it instead of dwelling on all that is "wrong", and dwell on what is right...

I hope you can enjoy your vacation!

n2mm
04-17-2012, 01:36 PM
I checked in to BCV on the 14th.at 11am. I made a request a few months before the trip. Again when I used online Check-in and again when I actually checked in. Guess what... It wasn't available!!! No biggie! It was a request. My room was not available when I checked in...no biggie. I feel like my room is so far away from everything too... No biggie. (Our room backs up to the path that leads to Epcot.) Do I think it is ideal? Hardly! Would I like a different room? Sure! But, I am trying to make the best of my vacation. I am happy that SAB is open!!! The sun is shining, I'm with my family, I'm not working, etc.

Try and make the most of it instead of dwelling on all that is "wrong", and dwell on what is right...

I hope you can enjoy your vacation!

Sounds like our last stay at the BCV. We requested pool view and got road view. That was my only request. But we found the things we liked about it. It was a couple of doors away to the ice machine and both elevators were equal distance from our room, so we turned right to go to the parking lot and left to go to the lobby. We are back at the BCV next week and again requested pool view and hoping to get it this time.

mouse
04-17-2012, 05:00 PM
We have stayed at BCV many times as it is our home resort. We never make a room request. We have had rooms on the first floor, 4th floor, pool view, road view. We have never been bothered by the road noise. In fact I have read complaints about this noise on these boards in the past, so we were concerned about this room assignment, but with the doors closed, we never heard it. We liked the first floor because of no waiting for the elevators. We liked the 4th floor because we could see the fireworks. We liked the end of the hall because it was handy to parking and bus stops. And of course we liked the rooms closer to the lobby for obvious reasons. We have stayed at the other DVC resorts and often had great views. But as far as we are concerned, because of the proximity to EPCOT and everything else within walking distance in the EPCOT resort area, we consider every room at BCV to be a good location. On another note, we were at BCV last week (8th to 13th). Our room was in perfect condition. We were concerned about this because of the busy time of year. We did not see one bag of garbage or room service tray in the hallway during our entire stay. However, we have had stays in the past with maintenance and housekeeping issues and have been really disturbed by all of the trash bags left out in the hall on other trips.

GEB@okw
04-17-2012, 06:27 PM
You should not be complaining, there are a billion people in this world who would love to stay at the BCV but can not. Just getting water and food is a day long endeavor. We are spoiled rotten, shame on us.

Pirate Granny
04-17-2012, 06:55 PM
DVCJones...I luv your attitude :rotfl2: I'm a balcony person...I'm good to go if I can sit on the patio/ balcony every morning and evening in peace...don't need a view, and prefer not ground level... I bought BCV for the POOL and EPCOT....obviously we can't all get the perfect room!:yay:

DizDays
04-17-2012, 10:22 PM
OK - help me out here, please. Why are there all these problems in the villas? We are DVC owners, we care for our own homes, we live in them daily, we are not missing burners or refrigerator shelves, or door knobs... why are the villas in this condition? I understand a bump here or a little accident there, but these things sound like they're in really bad condition (I just read about Bay Lake in another thread). What are people doing in these rooms?!? And WHY? Don't they know it's only going to cost us more (and upset people who get assigned these rooms and have it ruin their vacation)? Maybe I'm naive, but after decades of travel in upscale hotels and now DVC, we have never dented, bumped, stolen, or broken anything in a room no matter how long we stayed there. :confused3

CMOORE185
04-18-2012, 06:53 AM
OK - help me out here, please. Why are there all these problems in the villas? We are DVC owners, we care for our own homes, we live in them daily, we are not missing burners or refrigerator shelves, or door knobs... why are the villas in this condition? I understand a bump here or a little accident there, but these things sound like they're in really bad condition (I just read about Bay Lake in another thread). What are people doing in these rooms?!? And WHY? Don't they know it's only going to cost us more (and upset people who get assigned these rooms and have it ruin their vacation)? Maybe I'm naive, but after decades of travel in upscale hotels and now DVC, we have never dented, bumped, stolen, or broken anything in a room no matter how long we stayed there. :confused3Because alot of people are not what you expect them to be. They let their kids run wild, they smoke in the Villas, they are slobs. I imagine these people do not even take good care of their own homes and are probably worse on vacation.

blondietink
04-18-2012, 08:08 AM
OP here again .... we ar having a fabulous vacation despite the issues with the villa. We have reported the problems with this villa to maintenance, so if they get to it during our visit, that is good, but if they don't it won't ruin our vacation. We just want it nice for whoever is here next. Our view of trees is like living at home, which is nice for us. Stormalong Bay is OPEN which is better than what we expected. Overall we won't let the problems of the first day ruin our vacation.

To somebody who commented earlier, there were trays in the hall last night and they are still there this am in front of some of the rooms. I haven't seen any garbage in the halls yet. Some people just don't care about keeping these places nice as PP said.

meggiebeth
04-18-2012, 12:03 PM
I do not think you should be charged to move rooms in your position- where things are broken and in bad condition. I would be upset too. :upsidedow

I'm not sure how I'd feel if I owned DVC, but a two bedroom villa at BCV starts at something like $500 a night and gets a lot more than that at times. If I pay that much for a room, you at least should expect a clean room, with most things working. The damage you describe on your room sounds a lot worse than wear and tear. I would be angry if I had paid that much and gotten a room like that. So I think, if the villa is not up to an acceptable standard (things broken, damaged walls, etc) I think you should be moved for free. Fair enough not at a 2 star motel but at a deluxe villa resort, where you are paying a fortune to stay (although I know it is different for DVC members) you should expect things to be very nice. :)

We stayed at SSR in August and the villa was lovely. The only thing that showed wear in places was the carpet. Would love to stay at BCV... but now I am more in favour of BWV. BCV does sound lovely but I had no idea it had issues like this. :rolleyes1

blondietink
04-18-2012, 10:39 PM
OP here again ......today we had trash and towel service. We had already taken out the trash. They left new towels, but no soaps and no dishwasher soap. the dishwasher was full and needed a wash so we could have new dishes. Called housekeeping and asked for more dishwasher soap. Waited 3 hours and nobody brought any more. Went down to the front desk on the way to the movie on the beach and they called housekeeping to report the request also. The front desk gave us one package. Got back to our room at 10:30 and still no delivery of dishwasher soap, so we were glad the front desk gave us one to run the dishwasher at this time of night. Hopefully they will give us some more tomorrow! I guess maybe we will have to resort to hand washing dishes if this keeps up. The one thing we like about DVC is having a dishwasher for a change, as we don't have one at home.

n2mm
05-05-2012, 06:20 AM
I'm currently at BCV and have the road view. I love/hate my room. With my door closed I have a perfect room. Everything is near perfect, maybe a drippy tub facet. I have a great housekeeper. I have so many towels they are piling up. However, I cant use my balcony. The noise from the road is so loud I can't sit out there without feeling like I am on an interstate. I can hear the traffic with the door closed early in the morning. I love sitting on the balcony, so I don't get this perk. I did request a pool view. I am near the quiet elevator, so love that. Down the hall from trash/ice, which is great. So I can't have everythng. We try to find the great things about our room, especially since we are here for 17 days. Normally we like to sit outside in the morning and have our coffee, but not this trip. If I had not stayed in this room, I would've never guessed the noise could be this loud. I wonder why they didn't make this section standard view as it does remind me of the driveway view of BWV, but worse. This is the third time I requested pool view at BCV and didn't get it. Oh well, off to the AK this morning. The WIFI is actually working better this morning. :thumbsup2

disney212
05-05-2012, 06:39 AM
I'm currently at BCV and have the road view. I love/hate my room. With my door closed I have a perfect room. Everything is near perfect, maybe a drippy tub facet. I have a great housekeeper. I have so many towels they are piling up. However, I cant use my balcony. The noise from the road is so loud I can't sit out there without feeling like I am on an interstate. I can hear the traffic with the door closed early in the morning. I love sitting on the balcony, so I don't get this perk. I did request a pool view. I am near the quiet elevator, so love that. Down the hall from trash/ice, which is great. So I can't have everythng. We try to find the great things about our room, especially since we are here for 17 days. Normally we like to sit outside in the morning and have our coffee, but not this trip. If I had not stayed in this room, I would've never guessed the noise could be this loud. I wonder why they didn't make this section standard view as it does remind me of the driveway view of BWV, but worse. This is the third time I requested pool view at BCV and didn't get it. Oh well, off to the AK this morning. The WIFI is actually working better this morning. :thumbsup2

I am jealous, I would love to be off to AK today, instead I am off to do more laundry!

n2mm
05-05-2012, 06:54 AM
I am jealous, I would love to be off to AK today, instead I am off to do more laundry!

LOL, I have laundry to do too! (24 day trip!). Laying by the quiet pool at BCV and doing laundry is a little less painful though!

AnnaS
05-05-2012, 07:03 AM
Have stayed at BCV a few times and never made a request for us or for my son's stays. Last time we just wanted three studios near each other - and it was granted.

I had to go and look at the 2BDR we had almost four years ago when we celebrated my daughter's 16th birthday with three of her friends and my sister - hubby stayed home for this trip.

The noise during the day was not too bad from our balcony and inside it really was not bad - you are moving around, showering, talking and awake as many of us are during the day. BUT night time, was another story. We had the end or close to the end villa on the 4th floor - room 452. We had the dumpsters and the entry/garage right by us where trucks were coming in and out all night. Very, very noisy. The smooth bus noise does not bother me, it actually reminds me that I am on vacation just like the sound of the AC. Crazy. I don't sleep well, don't sleep, wake up and don't fall back to sleep so this was bad for me. It did not bother my sister much since she can sleep and not much wakes her. I remember thinking each night, I can't do this another night but I did put up with it. Maybe I should have complained - but for what - move all of us (6 people) for my comfort. Did not bother. Everything else was perfect. I am sure someone has to get each room and I am sure that even a brand new villa is not and will never be perfect.

I do think a room should be clean and in working order. Some other things what I can't put up with someone else might, etc. views, walking distance to something, etc.

I hope the OP had a great vacation and the inconveniences will soon be forgotten.

AnnaS
05-05-2012, 07:50 AM
I had to go and look at the map - because I do remember seeing the trucks and the noise seemed to be coming from behind the wall - it is the last villa at the end (could not remember if it was the last or next to the last). I can't imagine the ones lower (or the villas next to that entrance). Oh well!

SueM in MN
05-05-2012, 08:05 AM
We stayed at OKW last October and there was a fire in the room next door to us which resulted in a bunch of folks entering our room to be sure all was okay in there. Because the smoke smell was so strong, they moved all of our stuff away from the wall we shared with the other room and left the patio door open to air things out. We got to the room to find all of our belongings moved into one large pile and the patio door open with no note and no message on our in room phone. Our first response was panic and thinking the room had somehow been broken into.

We headed down to the front desk where the manager on duty explained what had happened and INSISTED that she had called us and left a message. None of the three adults in our party had either a missed call or a message from anyone at OKW on our phones. When we returned home, we discovered they did leave a message on our home phone the day AFTER the incident making sure that our new room (where they moved us to get away from the smoke smell) was satisfactory. The resorts do seem to have an issue with the cell versus home phone thing which really shouldn't be that tough.

After returning home, MS was also able to determine that they didn't call us at ANY number to alert us to the original situation despite the insistence of the manager at the front desk that night.
Just noticed your post about the fire at OKW in October.
Unless there was more than one fire at OKW in October, we were there then.

mickeychickie
05-05-2012, 08:12 AM
I've been a member since 2005 at SSR and have stayed in a few different resorts... must say I've had maybe 1 issue with the room and they have accommodated me without hassle... was hoping to try BCV, but am kinda resistant now - I will check it out when I go in a couple weeks to see for myself what it's like - thanks for the info :cutie:

disneynutz
05-05-2012, 10:06 AM
So I can't have everythng. We try to find the great things about our room, especially since we are here for 17 days. Normally we like to sit outside in the morning and have our coffee, but not this trip. If I had not stayed in this room, I would've never guessed the noise could be this loud.

Since you will be there for so long, I would ask the Front Desk if you can change rooms.

:earsboy: Bill

blondietink
05-05-2012, 10:08 PM
OP here: We did have a lovely vacation overall. The weather was perfect, we were witness to a "Magical Moment" on our last night at Epcot, wireless internet worked great, Stormalong Bay was open. The weather driving home on April 22nd was horrible with driving rain for 12 hours. Slowed us down a lot, but we arrived home safely.

The overall staff at BCV's was terrific ........ except for housekeeping. Never did get the dishwasher soap, never got more than 2 large bath towels (there are 4 of us), never got any of the shampoo, conditioner or shower gel, light over the stove was never fixed. So, they could really improve in the housekeeping/maintenance area from our experience.

Our next trip in October we are staying off-site, so our next DVC visit probably won't be until late 2013 or early 2014. We're banking the rest of our points and saving up for possibly a stay at BLT followed by BWV's.

n2mm
05-06-2012, 06:33 AM
Since you will be there for so long, I would ask the Front Desk if you can change rooms.

:earsboy: Bill

We considered it and was willing to pay, but the positives do outweigh the negatives. The only negative is the noise from the road. It's so loud at times I have to shut the door to hear my phone call home recently.

I do have a great location in terms of elevators and a great housekeeper. We needed extra plates and a larger coffee pot and it came in less than 5 minutes after calling. Since we were in a 1 bedroom and moved to a studio, which was connected to the one bedroom when the family was here and we had a 2 bedroom then, we washed up our towels/washclothes before moving (the move was easy as we just shifted stuff to the studio and no packing at all. Since we are here so long we have 2 full cleanings and 2 T&T. We actually switched our first full cleaning on day 4 and it worked perfectly (first time ever). Since we had a pile of towels (8+) and at least 15 washclothes we didn't think the housekeeper would leave more, but they did. It's only 2 of us and tomorrow is another full cleaning for us. We are off to MK today. It's so hot here and even with sunscreen I actually got a little too much sun yesterday. We had to buy more sunscreen yesterday at Walmart as we are going through it like crazy.

Inkmahm
05-06-2012, 07:39 AM
OP, hope your trip gets better! Did you make any room request when booking? Just curious. I always do and while they are not always honored, it does make me feel better that I at least try to make a request. I think I run about 50% of getting my request. At the BCV, my fear is being in a room near the outside smoking section. We arrive at the BCV next Thursday and while I did make a location request, I always get a little nervous because I'll be there for 16 nights and want to like my room. I would have no problem paying the change room fee if I hate my room and knew I could get a room I enjoy more, esp. for the length of my trip. I did read that SAB is openning back up as we speak, so hopefully things will get better.

We have stayed several times at BCV and the only request I ever make is "close to the elevator." We have had the courtyard view and the pool view, but never the road view or the far side woods view. All the rooms have been fine with us. The one I liked the least was the handicap room but we lived with it. As others have said, someone has to get the less than desirable rooms. Personally, I don't think I'd have a problem with the road view rooms. We aren't in the rooms all that much as we are in the parks. And noise really doesn't bother me from cars, buses, etc. It is kind of like white noise in the background.