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View Full Version : Disappointed in Mama Melrose


3girlsfun
04-08-2012, 03:53 PM
We just returned from Disney late last night. I am so disappointed that we ate at Mama Melrose. I really wanted to try a few new restaurants this trip, and this was one of them. We did the F! package, and this was the main reason we chose MM.

Anyway, the service was pretty bad. The server didn't know or understand how the F! package worked...I had to fill her in (this happened a lot on this trip actually), and then she forgot to give us our F! ticket.

The food was pretty bad. I had the Chicken Campanelle. Let me just say, that my DH will eat anything....he took two bites and said, wow, that is bad. They were however willing to replace the dish with another dish. I had them just bring me noodles with butter on it.

We had to ask for salt and pepper, ask for grated parmesan, ask 3 times for extra napkins, beg for refills, etc.

it was just a disaster. We were there almost 3 hours.

So, I say all of this ask...is this what others have experienced? I don't like to jump to conclusions, and always like to give a place a second chance.

Sweet Melissa
04-08-2012, 04:07 PM
I don't remember the service being bad or slow like you're describing, but the food is so terrible we'll never return.

Gr8t Fan
04-08-2012, 04:13 PM
We had AMAZING food and service at Mama Melrose 2 years ago. Service was so great that I remember our server's name: Kevin, and our meal was very good too. We didn't have the Fantasmic package, just regular DDP, so I'm not sure if that had anything to do with it (although I'm not sure why it would). Sorry you had such a bad experience.

Mousemommy1
04-08-2012, 04:23 PM
I have no recent experience with Mama Melrose. The last time DH and I ate there was in 2000, but we remember that as being a great meal!!! (of course, to 2 21 yr old college seniors, anything probably would have been great :laughing:). I always remember Mama Melrose for starting my love affair with Gorgonzola and blue cheese...I have wanted to go back, but a lot of recent reviews are not so good. :sad2:

OllieDannyandMe
04-08-2012, 04:29 PM
Three years in a row, we had some of the BEST meals ever at Mama Melrose. As far as speed of service, it has always been hit or miss, but the food was outstanding in 2008, 2009, and 2010. If the food is good, I do not mind slow service.

Then, during our last trip August 2011, the food was awful. We ordered the tuna, like always, and they had completely changed it. The flavor was horrible. Plus, the service was slow and inattentive. I didn't say anything, and I know that I could have sent the order back to the kitchen. We were tired, though, and no one asked us why we were not eating our food. I just decided that, this time, it wasn't worth my energy to try to resolve the problem. I was happy enough just to have a place to sit in the cool air-conditioning. At that point in our day, I would have paid $100 just to have that.

During that last visit, everything we asked of the waiter, the answer was immediately, "No." He wasn't even willing to check for us. For instance, there was some sort of cookie or decoration that came with my daughter's dessert, and I asked if I could buy a second one, as I accidently dropped her first one on the floor.

He immediately said, "No."

When he came back to our table, I explained that I did not mind paying full price for a second dessert. I just wanted my daughter to have the cookie. He said, "We have to save those in case someone else orders that dessert."

I said, "I am someone else, and I would like to order a second dessert."

He finally did bring it to us. I am not sure why he said, "No." I am guessing that he wasn't really listening to my request, and he just assumed that I was asking for something for free.

Anyway, it left me feeling like the restaurant management did not care whether we had a good experience or not, and that was disappointing. It was just me and my seven year old daughter, and we were not asking for much. What we received was bad food and service from someone who made us feel as though our presence was a bother to him.

I will go back and hope that the food is better next time. I will try ordering something different. I like the atmosphere in the restaurant, and I don't really care about the quality of service, if the food is good.

anjalee6
04-08-2012, 06:08 PM
We have had the opposite experiences. The last three times we have been there, it has been one of our favorite overall meals and maybe we have just lucked out but we have had awesome servers. Two summer's ago, we were full and couldn't even think of dessert and our server told us about coffee drinks we could get as desserts. It was a great suggestion especially on a hot day. Lazy summer in June our food was great. We did not do the Fantasmic pkg. but when we got there our server asked if we would like to see Fantasmic that night and gave us tickets anyway. She was incredibly attentive. We went again in September and my mom's steak was a little overcooked. We had all ordered steak. My husband's and mine were perfect. They brought her a whole other steak and very quickly....our waiter said he would make sure it was right. We are eating there again in July. I know some people do not like it, but we have never had a bad experience. Hope we don't in July either.

disneydee6
04-08-2012, 10:08 PM
We liked our experiences there. Service has always been fair. We have little italy right near us and have been often, so needless to say we know good italian and this is far from it. Knowing we would be snobs about the food there, we opted to just get salads and bread and we always share a few of the flatbread pizzas as a family. It's a decent meal, and sharing the flatbreads offers a cheap yummy meal

catne
04-08-2012, 10:30 PM
we've been there many times on the F! package. While the food has been good every time, the service has been very, very slow most of the time. We rarely get seated on time, even when we check in 20 minutes before ADR...we have waited as long as 30 min. past ADR time to get seated. Service has been adequate to terrible. Many times we've had very long waits between courses.

Two hours from the time we check in until we're walking out is about par for Mama Melrose...by contrast, most Disney non-signature restaurants it's 60 min from check in until walking out. And we've been to most of the Disney restaurants:thumbsup2

Kay1
04-09-2012, 10:05 AM
I'm not crazy about current menu but I've always had good experiences at MM, though once my son ordered an eggplant dish that was very skimpy and not enough for an adult to eat.

Sorry, OP. Better luck next time.

:)

Dreamsdocometrue9112
04-09-2012, 10:45 AM
We had a terrible experience. We had ADRs and still waiting an hour to be seated. Once we were seated, we basically ignored by our server. The food was not good either. I was very disappointed and don't plan to go back.

goofy4tink
04-09-2012, 11:00 AM
Have to wonder if we had the same server???!!! I've eaten there three times. The first time it was wonderful...I was with friends and had the Penne alla Vodka..and it was delicious. Our server was incredible..knowledgeable and fun. So, I go back again. I get mediocre service and ordered the same meal...and it was awful. It was so awful that I started thinking that maybe I had been drunk the first time...but I doubt 2 glasses of wine would do it.
So....I go a third time, with my dd. We both love chicken parm, so both order that. It was almost inedible..burnt, nasty tasting. I had ordered a salad without any gorgonzola cheese on it..regular house salad. When it got to me, it looked like the greens had been left out for a week. Terribly wilted and limp!! It took our server about 40 mins to get our food out to us...kept bringing us bread. She must have known how the meal was going to turn out. We had to ask 3 times before she actually remembered to bring us soda refills. She never came back to check on our food quality. When she finally returned, about 30 mins after dropping our meals off, she looked at our plates and said..and I quote...'Are you guys all done?? WAnt me to take those plates away???' Now, understand...our meals were about 1/3 gone...it was obvious that there was an issue with the food. I told her that yes, we were done and that we hadn't really enjoyed it. She said...'Oh my, that's not so good. Can I bring you dessert then???' I just couldn't believe it. It took another 20 mins to get our bill. It was one of two very bad meals I've had at WDW in over 10 years of going.
I didn't leave her a tip, and I did mention it to the manager on the way out. And he didn't seem to be overly concerned either. The restaurant wasn't crowded at all. And I was actually quite pleasant..I didn't whine at the manager or scream. I merely explained our situation and why we hadn't left a tip..just in case the server was confused. I hate doing that, but I refuse to tip a server who was really subpar.

But, I have many friends that love eating at Mama's!!!

princessbride6205
04-09-2012, 02:15 PM
Our experience was just okay. We went March 2, 2012. We had an early dinner of 4:20pm with the Fantasmic package. We only waited 5 minutes for a table but it was still a 2 hour experience. Our server really seemed to be trying hard and friendly, but lots went wrong. The biggest setback was DH's appetizer was burned so badly they didn't serve it. I don't understand why but it took 20 minutes to get him a new one. Since we were on the F! package, we couldn't cancel the app and get a discount on the package price - I asked. We also didn't like the two desserts that are served with the package (for some reason, I didn't know we wouldn't be able to choose from the normal menu).
I'd be willing to try the restaurant again, but would not choose the F! package, since it wasn't a good value for us.

ncc1701
04-09-2012, 02:47 PM
We've only done lunch but never had an issue with service or the food.
We spilt one of the salads and then share 2 flatbreads/pizzas. Food was very goodand we will be back.

tink65
04-09-2012, 06:37 PM
We ate there once a few years ago.....swore we'd never go back. Service was ok but food was not good at all!

LILOLO
04-09-2012, 11:00 PM
My experience (in 2007) was similar. the food was awful (tasted like microwave dinner-quality) and i remember asking twice for salt and pepper. it never came. we also never got our f! ticket after 40 minutes of waiting for the bill. anyway, that trip was with my ex, this sept will be a trip with dbf, who wants to eat there. reeeally hoping things have improved, though im not feeling so confident after reading the reviews.

LILOLO
04-09-2012, 11:12 PM
My experience (in 2007) was similar. the food was awful (tasted like microwave dinner-quality) and i remember asking twice for salt and pepper. it never came. we also never got our f! ticket after 40 minutes of waiting for the bill. anyway, that trip was with my ex, this sept will be a trip with dbf, who wants to eat there. reeeally hoping things have improved, though im not feeling so confident after reading the reviews.

BLLB
04-10-2012, 08:22 AM
We just returned from WDW this Saturday. MM was our best meal by far, except for the wretched dessert that came with the Fantasmic Dining package. We also didn't have a great server, but our food was excellent.

I had some type of fish dish, not tuna. It was excellent. DH had steak which he enjoyed and DS had chicken parm. Other DS had childrens pasta, which he liked.

The desserts were a trio, some type of filled chocolate cake, which was good. A panacotta (sp?) which none of us cared for. It tasted like it was supposed to, but we would not have chosen it. The third was some type of cheesecake that was horrible. It had an overwhelming almond extract flavor.

I would definitely return to MM, maybe not for the package though.

BDL
04-10-2012, 08:33 AM
We went to MM in Dec. of 2010, and it was easily my least favorite meal of the trip. The wait time was longer than any other restaurant (even Le Cellier). Service was slow and absent at times. The food was sub-par.

Cinderumbrella
04-10-2012, 08:41 AM
We have had great service here and not so great service here. Food has always been "OK" but we stick to flatbreads etc.

I agree with a PP that I wonder if a lot of us with the "not so great" service have had the same server :confused: We ate here close to 9pm last year after SWW, and we were seated almost 30 minutes late, service was slow, the server definitely wasn't warm and fuzzy ;) and we were about ready to fall asleep at the table.

FWIW, we tend to do better service wise at lunch vs. dinner.

MSSANDRA
04-10-2012, 09:25 AM
We have eaten there twice, both with the FP. First time it was good, last trip it was GREAT. The food was really good (one of the best steaks anywhere on property) and our waiter was wonderful. I had a very tired, grumpy 5 year old and the guy got him to eat! I was amazed. He also not only figured out how to get the FP ticket for my husband that could not attend the dinner but was hoping to get the show, but packed up a meal for him for me to take back to the hotel. He really went beyond the call to duty. He was over worked as they seemed to be understaffed but he never let us go without what we needed.

Harlemgirl720
04-10-2012, 10:43 AM
Went in December. Wait was long but our food was good. Doing it again in August with Fantasmic Package. Hope it goes well again.:worship:

PetePanMan
04-10-2012, 02:06 PM
Mama Melrose is one of the few WDW restaurants that we have sworn never to go back to. Four of six people on trip thought it was worst meal (foodwise) in recent memory. Too bad as HS needs some better restaurant options

StuckInKS
04-10-2012, 02:53 PM
We had MM last May/June and it was great! It was super busy, but our service was decent and I really liked the steak/potato dish that I got (maybe I was just glad I didn't have to endure Pizza Planet again. Where is a vomit smilie when you need one ;) ) I look forward to doing it again next trip!

The two other people on this thread who had a steak also enjoyed their food. Maybe the pasta is bad, but the steaks are good?

amberg@eastlink.ca
04-10-2012, 05:05 PM
weve been twice and both times have been lucky to get the same waitress and she was great....the food however was meh. the spaghetti and meatball cupcake(kids choice for dessert) was well worth it however.

ssleblanc
04-10-2012, 05:15 PM
I just put this on my list of ADR's for lunch on our DHS day as Fantasmic package. Now I'm thinking I should switch to Hollywood & Vine? Though I've read mixed reviews on H&V also. :rolleyes:
These decisions are stressful. LOL

hedgehog2owl
04-10-2012, 05:25 PM
Our experience was just okay. We went March 2, 2012. We had an early dinner of 4:20pm with the Fantasmic package. We only waited 5 minutes for a table but it was still a 2 hour experience. Our server really seemed to be trying hard and friendly, but lots went wrong. The biggest setback was DH's appetizer was burned so badly they didn't serve it. I don't understand why but it took 20 minutes to get him a new one. Since we were on the F! package, we couldn't cancel the app and get a discount on the package price - I asked. We also didn't like the two desserts that are served with the package (for some reason, I didn't know we wouldn't be able to choose from the normal menu).
I'd be willing to try the restaurant again, but would not choose the F! package, since it wasn't a good value for us.
They have a different menu for the F! package???

LittleStinkerbelle
04-10-2012, 06:06 PM
We're trying MM for the first time next week. I'm a little nervous about the mixed reviews but hoping for the best!

A few people mentioned long waits to be seated - is there are certain time of day that's worse for this? We just switched to a mid-afternoon time from one right when they open. Hope that wasn't a mistake but it works better with our plans.

Corinne
04-10-2012, 07:59 PM
We have been to Mama's countless times, we always have lunch or dinner there each trip. We have never had a horrible meal there, I am sure we have had some less than stellar experiences with waitstaff, but that is true just about anywhere. We always go back to MM's-but we have never done the Fantasmic package.

PrincessBelle39
04-11-2012, 03:22 AM
They have a different menu for the F! package???

I didn't realise that there was a different menu either. I've just booked the Fantasmic Package but in all my reading I haven't come across a separate menu. Can anyone point me in the right direction to have a look at it somewhere?

aubriee
04-11-2012, 04:39 AM
I didn't realise that there was a different menu either. I've just booked the Fantasmic Package but in all my reading I haven't come across a separate menu. Can anyone point me in the right direction to have a look at it somewhere?

Not unless it's changed lately. We've always been able to just order off the regular menu.:confused3

Service there has always been hit or miss. As far as food, I think it depends on what you order. I've always gotten the tomato/mozzarella salad or antipasta platter as an appetizer (yes they allow one person to order the appetizers for two there), then get the steak or spaghetti Diablo for an entree, then the cheesecake for dessert. I've always been lucky with those choices. However, people dining with me have gotten very bad food (soup, calamari, chciken parm, flat breads, lemon dessert, etc). They will say how bad it is and how they won't ever come back, then I will give them some of my meal and every single time they've changed their mind, said they loved it, and will order those items the next time.:confused3 Now I just stick to the items I know are good.

chinarider
04-11-2012, 09:40 AM
We currently have a 6pm dinner res at MM with the F pkg on a EMH night at HS. I'm concerned based on what I've read regarding the possibility (or should I say probability ) of a long wait and lengthy dinner. It is just myself and DD17 and we are not long drawn out meal people (hence no signature restaurants). Since we are only a table of 2, I'm hoping that we will be easier to squeeze in when a table becomes available. I'm pondering though now changing to the 1:10 lunch reservation that is available. Not sure that I really want to do this because we will be at AK for morning EMH and then planned to come over to HS in the afternoon. I want to do the F pkg because we will be there at the beginning of June and if I can avoid extra time inline during the summer, I'm all for it.

As far as choices for the F pkg, we would not even consider switching to H&V or BD

Thanks,

ktlm
04-11-2012, 10:18 AM
We've eaten there in 2008, 2009, 2010 and 2011. We have never had to wait past our ADR time to be seated, and are almost always seated before our ADR time. The only time we had to wait until our ADR time, was the time our ADR was booked right at menu change between lunch and dinner (before they combined the menu- and I think that was the time we had the Fantasmic dining package so we had to be on the dinner menu). We have never had bad or slow service there that I can recall. As far as our meals, we thought they were great in 2008, 2010, and 2011, although I think there was one dessert we thought was kind of blah. In 2009, my meal was not the greatest- not bad, but just kind of blah. I was a little worried when we went back in 2010, but the food was very good again that visit.

Now, 50's Primetime is another story for us. We waited somewhere between 30 minutes to an hour past our ADR time for a table. Then we had to wait another 30 minutes after being seated for any server to come by and greet us and take our drink order. We were going to order our food then as we had already been sitting there half an hour and DD (6) was starving, but the server wasn't ready for the food order, so I want to say it was another 10-15 minutes after that before we got to order the food. The food was good. I might be willing to try it one more time, but if our experience is anything like the first, good food or not, we won't be going back.

Hootch
04-11-2012, 11:13 AM
the F! Package last year. As soon as we walked in we were told we would be seated 20 minutes after our ADR time, but it took only about five.

Service was relatively smooth and our server was efficient. The food overall solid with the calamari beating expectations. Our picky 11 year old son really liked it.

The one issue was that even though the tables our server covered were seated with time in between, we all finished about the same time. She was juggling eight or nine tickets which takes some time.

I would go back, but we probably won't do the F! Package again.

cantwait101
04-11-2012, 11:23 AM
We just returned from Disney late last night. I am so disappointed that we ate at Mama Melrose. I really wanted to try a few new restaurants this trip, and this was one of them. We did the F! package, and this was the main reason we chose MM.

Anyway, the service was pretty bad. The server didn't know or understand how the F! package worked...I had to fill her in (this happened a lot on this trip actually), and then she forgot to give us our F! ticket.

The food was pretty bad. I had the Chicken Campanelle. Let me just say, that my DH will eat anything....he took two bites and said, wow, that is bad. They were however willing to replace the dish with another dish. I had them just bring me noodles with butter on it.

We had to ask for salt and pepper, ask for grated parmesan, ask 3 times for extra napkins, beg for refills, etc.

it was just a disaster. We were there almost 3 hours.

So, I say all of this ask...is this what others have experienced? I don't like to jump to conclusions, and always like to give a place a second chance.

WOW...it is like you relived my experience there! IT was HORRIBLE! WE were there almost 3 hours as well...we barely made it to F! before it started.
I asked once if our order had been misplaced because we had been waiting so long and we had not seen our server forever!
The kids disliked their pizza, we were not fans of our meals either...and for the price we paid for the dinner package
...SUPER DISAPPOINTED! Needless to say we will not eat at Mama Melrose again. Sorry you had such a bad experience too and that they have not fixed whatever problems they seem to be having there!

tb1972
04-11-2012, 12:34 PM
We ate there Sept. 2011 with the F package and loved it! I had the clams appetizer and flatbread pizza - both were really good. My two kids (9 & 7) loved the kids menu and "meatball" cupcake for dessert. It's definitely on our list to go again this year.

Service was a bit slow for entrees but drinks and appetizers came fairly quick.