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MBELSANTI
03-27-2012, 07:46 PM
Hi,

I am so upset. I booked a non stop flight on United to MCO from O'Hare and I just received a change of flights. So I was a little miffed that instead of landing at 9:45PM now it is 11:30PM. When I went to the website to check it out, they also changed my flight home to have a layover in Dulles. So instead of 3 hour flight, it is now 5 1/2 hours. Do I have any recourse? Am I stuck with the crappy flights or have to pay $150 pp fee plus any other changes in fare price? :confused3 Please help I am so upset!

jlewisinsyr
03-27-2012, 07:56 PM
You can call and ask to be rebooked onto a different flight, but do not demand a change. When you book flights you are booking a flight from destination A to destination B on a specific date. Flight times, aircraft and seating are all subject to change and airlines are not required to change flights at customer request.

Recommendation would be to find out if there are other flight times that would be fitting for your travel and ask to be rebooked on these other flights. The airline may or may not agree, it depends on the differences in flight times (yours are significant in my opinion) and if there are similar fare classes still available on those flights (this may be an issue, but not always). It is unlikely you will be able to get a refund though, although you can ask.

MBELSANTI
03-27-2012, 08:11 PM
You can call and ask to be rebooked onto a different flight, but do not demand a change. When you book flights you are booking a flight from destination A to destination B on a specific date. Flight times, aircraft and seating are all subject to change and airlines are not required to change flights at customer request.

Recommendation would be to find out if there are other flight times that would be fitting for your travel and ask to be rebooked on these other flights. The airline may or may not agree, it depends on the differences in flight times (yours are significant in my opinion) and if there are similar fare classes still available on those flights (this may be an issue, but not always). It is unlikely you will be able to get a refund though, although you can ask.

HI,

I can't believe they are actually going to do this. I am on with them now and he said he will change to me. I am leaving on a early morning flight departing and I am going home on an afternoon flight which is actually what I really wanted. I am keeping my fingers crossed that there are seats...I am on hold now.

nemofans
03-27-2012, 08:22 PM
This is why I always fly Southwest out of Midway Airport.

MBELSANTI
03-27-2012, 08:29 PM
This is why I always fly Southwest out of Midway Airport.

Can you tell me about Southwest? I heard that you cannot chose your seats ahead of time, is this true? How do you chose your seats?

I live 5 miles from O'Hare, so this has factored heavily into my decison to fly out of ORD.

DebbieB
03-27-2012, 08:48 PM
You can actually use this to your advantage. My last 2 trips to WDW on Delta I couldn't get the flights I wanted for the lowest miles. I waited until they made a schedule change, called and got the flights I wanted for no extra miles.

Southwest is open seating. You are given a boarding letter & number to determine the order of boarding and just pick an open seat.

seashoreCM
03-27-2012, 08:51 PM
The first thing to try is to hand pick alternate flights you would like and ask to be changed over to them, but not agreeing to pay more.

Be prepared to talk to more than one person over the phone, including supervisory persons.

Sometimes the time has to change more than an hour or two before they will change it for you but, note that having to leave half an hour earlier and arriving one and a half hours later equals two hours difference.

Note that they do not have the right to change you to a different flight when the old flight still exists at close to its original time (except for connecting flights where the connection becomes too tight say less than 45 minutes; the airline's own rules specify the minimum connection time).

MBELSANTI
03-27-2012, 09:03 PM
It worked!! :yay: They were able to put me on an early flight going to Florida and I am able to leave on an afternoon flight going home instead of an early morning one! I would have picked these flights to begin with, but they were more $$...the only glitch is going out they didn't have 2 seats together, but I guess I can worry about that once we arrive. Thanks for everyones advice! :goodvibes

DonnaL
03-27-2012, 11:20 PM
You asked about Southwest and as another poster stated SWA has "open seating". I actually really like the way SWA does their seating since it allows ME the option to sit where I want the day of the flight NOT several weeks or months before.....by that I mean, with SWA zones A, B, and C....all passengers with blue HA sleeves on their boarding passes will board first, A boarding pass holders board next, then they call passengers with children under 5 (I believe it's 5) only parents/siblings..not extended family... who did not have A passes, then B passes and then C's. IMO the low B's are the ones to have and are the ones I hope to get when I call 24 hours before our flight......reason being when it's just DH and I, we prefer not to sit TOO close to those young ones .....please no flames.....we've been there/done that and do continue to do that.....with grandchildren.....however, when we're traveling alone....we prefer to do THAT....not with someone else's children/grandchildren....so with the low number B boarding passes you can sort of scope out where you would like to sit AS you are boarding......rather than weeks/months before and then end up sitting next to that crying baby for 2 1/2 hours. Again, just my opinion and it doesn't always work, but, most times does.

brockash
03-28-2012, 12:02 AM
Glad you were able to get what you wanted, but just for the future...

I've been able to get refunded without a hassle when airlines have changed our flight times if they don't have/can't put me on a flight with the time I want. I'm not sure that every airline will do this, but just for our last Disney trip alone, I was able to do this multiple times with United and Delta, and also did it once with American. -We had a lot of flight time changes, and I had made the arrangements for our extended family as well. None of them were ever rude or gave me any problems at all. I just told them what I needed and if they couldn't accommodate the time I needed; they just refunded me. (Didn't buy refundable tix, didn't have insurance, no fees ect.)

It actually worked to our benefit a couple times, because we ended up saving money on a couple flights that went down.

dburg30
03-28-2012, 04:43 AM
What you experienced happens quite often with carriers that allow you to book so far in advance. As you saw, sometimes it can work out for you, sometimes it doesnt. Now all you have to do is hope they dont change the new flight :).

jsilvers
03-28-2012, 06:01 AM
I've been able to get refunded without a hassle when airlines have changed our flight times if they don't have/can't put me on a flight with the time I want. I'm not sure that every airline will do this

Actually, every airline must do this. The U.S. Department of Transportation requires airlines to refund a ticket if significant changes have been made to the flight times, even if the ticket has been described as nonrefundable. See http://airconsumer.dot.gov/rules/20010925.htm.

MBELSANTI
03-28-2012, 06:08 AM
I honestly never knew any of this...and to think my ex husband has worked for United or over 25 years! :confused3 Many other times my flights have been changed and I just rolled with it. Glad I know about this now!:thumbsup2

jlewisinsyr
03-28-2012, 06:09 AM
Actually, every airline must do this. The U.S. Department of Transportation requires airlines to refund a ticket if significant changes have been made to the flight times, even if the ticket has been described as nonrefundable. See http://airconsumer.dot.gov/rules/20010925.htm.

Note, there are a few key things in this, first it talks first about change in flight date, that is true statement and I am not aware of any airline that will not offer a refund due to flight dates.

As for flight times, there is a key word of significant, an airlines each take this differently, some it may be 1 hour (actually some are minutes, which is crazy, IMO), others it can be 4 - 5 hours.

usrtyz
03-28-2012, 07:07 AM
Hi,

I am so upset. I booked a non stop flight on United to MCO from O'Hare and I just received a change of flights. So I was a little miffed that instead of landing at 9:45PM now it is 11:30PM. When I went to the website to check it out, they also changed my flight home to have a layover in Dulles. So instead of 3 hour flight, it is now 5 1/2 hours. Do I have any recourse? Am I stuck with the crappy flights or have to pay $150 pp fee plus any other changes in fare price? :confused3 Please help I am so upset!

I noticed that United also changed my return flight from MCO to O'hare as well when I was checking this past weekend. I wasn't happy with the change as I had purchased a non stop flight and I was now landing in Washington and sitting for an hour and a half. I have three young kids who have never flown before and it was important to me that if I was going to fly, I wanted non stop flights. I called United and said that I wasn't happy with the change and could I get on a non stop flight. The lady on the phone said I was on a non stop flight. I said, how can I be on a non stop flight when I'm landing and sitting for an hour and a half. She said she would look into it. I was able to get on a flight that left around 8pm instead of the morning flight I had.. No big deal. More time at Disney.

babyrich
03-28-2012, 07:14 AM
Jet Blue told me last year that if the flight time was changed more than an hour either way, that you can change your flight at no cost.

nemofans
03-28-2012, 08:37 AM
With SWA, you don't need to pick your seats ahead of time b/c you pick them when you board the plane. You just need to make sure you do online check in at the 24 hr mark b4 your flight. We usually get high A or low B boarding #. The 4 of us always find seats together. SWA doesn't change your flights ever & theflights have been on time or early every time we have flown w/them. Not to mention no baggage fees & no cancellation fees!

nemofans
03-28-2012, 08:42 AM
I was dealing w/a flight change yesterday. We are going to St. Croix w/Delta & they canceled our return flight. We were flying back home into Midway, but now we have to fly into O'Hare instead.
Every time we fly w/a different airline, I always miss SWA.

backyardponder
03-28-2012, 08:46 AM
Southwest is like catching a bus. You get on, select a seat, and sit down. The only difference from a bus is they won't let you stand!

I had a recent problem with United. I read the Conditions of Carriage (you know, the contract) and it says that United would try to get you flights which match your schedule, even if it means booking a different airline, if your departure time or arrival time is more than 2 hours different.

I urge anybody with airline problems to read the Conditions of Carriage before contacting the airline. It doesn't take a lawyer to read them.

ccgirl
03-28-2012, 08:55 AM
Jet Blue told me last year that if the flight time was changed more than an hour either way, that you can change your flight at no cost.

I just had to do this with them a few weeks ago and it was any changes more than 30 minutes. Airtran let me change for a 15 minute difference. I don't think I have ever had changes to my SW flights.

Really, SW open seating is not bad at all. I only fly SW, JB, and Airtran so I can get a flight credit if the price of the flight goes down.

lost*in*cyberspace
03-28-2012, 11:43 AM
.....

I urge anybody with airline problems to read the Conditions of Carriage before contacting the airline. It doesn't take a lawyer to read them.

You mean the Contract of Carriage.

I did read the Contract of Carriage for United, but couldn't find an exact change time needed for a free flight change. I assume it is covered by Rule 24. Can you post where you found this?

Jestocost
03-28-2012, 12:07 PM
Actually, every airline must do this. The U.S. Department of Transportation requires airlines to refund a ticket if significant changes have been made to the flight times, even if the ticket has been described as nonrefundable. See http://airconsumer.dot.gov/rules/20010925.htm.

In addition to the points already made, it's important to note that a refund only is an advantage if there are other flights you can book at a reasonable costs or if you are willing to cancel the trip completely or make other transportation arrangements. If you are going on the trip no matter what and you have to fly out of a given airport, a refund is useless if there are no other options or if they are significantly more expensive.

So, yes, most airlines would provide a refund to someone in the OP's situation, but getting a refund may or may not be worthwhile.

MBELSANTI
03-28-2012, 10:06 PM
I had thought I read in United's contract that the time limit was for 2 hours or more. But he did agree to change for me free of charge..but that could be because both legs were changed and the leg coming home went from non stop(3 hrs) to 1 stop and 5.5 hrs.

nemofans
05-04-2012, 11:20 AM
Okay, this is getting ridiculous. I mentioned earlier about the airline Delta changing our arrival airport on us, so now we have to fly into OHare instead of Midway going home. Well, I was reviewing the new flights home they booked for us & they screwed it up. They have us flying to Atlanta & then put us on a flight from Atlanta back to Chicago a MONTH later!!! Our connecting flights are a month apart! So I called Delta & the rep thought it was silly how that was booked. She changed us to the right flight home, but now there aren't enough seats for us to sit together. Just very annoyed right now...

MBELSANTI
05-04-2012, 01:04 PM
Okay, this is getting ridiculous. I mentioned earlier about the airline Delta changing our arrival airport on us, so now we have to fly into OHare instead of Midway going home. Well, I was reviewing the new flights home they booked for us & they screwed it up. They have us flying to Atlanta & then put us on a flight from Atlanta back to Chicago a MONTH later!!! Our connecting flights are a month apart! So I called Delta & the rep thought it was silly how that was booked. She changed us to the right flight home, but now there aren't enough seats for us to sit together. Just very annoyed right now...

I know it is very annoying when that happens. I am not sitting next to my son either...unless I want to pay another $39 per person to upgrade to the front of the plane....if I wanted to pay extra, I would have booked it that way to begin with! :sad2:

kaytieeldr
05-05-2012, 11:41 AM
Okay, this is getting ridiculous. I mentioned earlier about the airline Delta changing our arrival airport on us, so now we have to fly into OHare instead of Midway going home. Well, I was reviewing the new flights home they booked for us & they screwed it up. They have us flying to Atlanta & then put us on a flight from Atlanta back to Chicago a MONTH later!!! Our connecting flights are a month apart! So I called Delta & the rep thought it was silly how that was booked. She changed us to the right flight home, but now there aren't enough seats for us to sit together. Just very annoyed right now...
While that error is ridiculous: you caught it, Delta fixed it, the person who made it human, humans make mistakes, and if you've never made a mistake in your life that inconvenienced someone else, I'm genuinely in awe of you.

Your party will be on the same airplane, i.e. the same enclosed, secured container but not all in adjacent seats - for, what, three hours? Four hours? Maybe when the seatbelt sign is off the adults can do a seat swap to check on the kids?

maxiesmom
05-05-2012, 01:03 PM
Okay, this is getting ridiculous. I mentioned earlier about the airline Delta changing our arrival airport on us, so now we have to fly into OHare instead of Midway going home. Well, I was reviewing the new flights home they booked for us & they screwed it up. They have us flying to Atlanta & then put us on a flight from Atlanta back to Chicago a MONTH later!!! Our connecting flights are a month apart! So I called Delta & the rep thought it was silly how that was booked. She changed us to the right flight home, but now there aren't enough seats for us to sit together. Just very annoyed right now...

I'd be a bit annoyed too. However, you can still check at the gate when you go for your flight and see if they can move your seats around. We have had them do that for us before, after they moved us to a different flight. It is worth a shot.

canopynut66
05-05-2012, 01:11 PM
Hi,

I am so upset. I booked a non stop flight on United to MCO from O'Hare and I just received a change of flights. So I was a little miffed that instead of landing at 9:45PM now it is 11:30PM. When I went to the website to check it out, they also changed my flight home to have a layover in Dulles. So instead of 3 hour flight, it is now 5 1/2 hours. Do I have any recourse? Am I stuck with the crappy flights or have to pay $150 pp fee plus any other changes in fare price? :confused3 Please help I am so upset!


when airlines change your flight times you have a chance to change your flight with no fee's. Know this to be true with air tran...good luck. :thumbsup2

goofy4tink
05-05-2012, 01:52 PM
Actually, every airline must do this. The U.S. Department of Transportation requires airlines to refund a ticket if significant changes have been made to the flight times, even if the ticket has been described as nonrefundable. See http://airconsumer.dot.gov/rules/20010925.htm.

when airlines change your flight times you have a chance to change your flight with no fee's. Know this to be true with air tran...good luck. :thumbsup2
The problem is that there is no one ruling for all the airlines. And it can even changed depending on the agent you get on the phone. Some airlines will allow you to change your flights due to a 30 min change for no addtl charge, while others will charge you to make a change if the airline made a change of less than 2 hrs in your original flight. There is no consistency. And there should be.

Hannathy
05-05-2012, 02:13 PM
I know it is very annoying when that happens. I am not sitting next to my son either...unless I want to pay another $39 per person to upgrade to the front of the plane....if I wanted to pay extra, I would have booked it that way to begin with! :sad2:

Just know going into it that you won't be sitting next to him because you chose to not pay. So don't expect others to move for you. If you are ok with this then great but just be fine with it if you accepted it.

kda
05-05-2012, 06:06 PM
.......... but now there aren't enough seats for us to sit together. ...

Keep checking your reservation on line ----- most airlines give you access to change seats on line (although I haven't flown United for a couple of years so can't remember if they do or not). People change/cancel flights and seats open up, especially the last few days. Some upgrade with frequent flyer points and this opens up seats. If something opens up and you can't make the change yourself, just call United. Good luck!

lost*in*cyberspace
05-06-2012, 11:06 AM
I know it is very annoying when that happens. I am not sitting next to my son either...unless I want to pay another $39 per person to upgrade to the front of the plane....if I wanted to pay extra, I would have booked it that way to begin with! :sad2:

If you are speaking about United, you aren't paying extra to sit closer to the front of the plane, you're paying for Economy Plus seating, which gives you extra legroom.

I agree that you should keep checking the seatmap; there's a good chance seats will open up, especially close to flight date when elite FFs get upgraded.

nemofans
05-06-2012, 11:24 AM
I will keep checking. Thanks! At this point at least I have 2 seats together so my 3 yr old can sit with me.