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View Full Version : Tell me everything about Spirit Airlines and/or Arnold Palmer Airport in PA


harleyquinn
03-13-2012, 05:53 PM
I would like to take a trip in late December/early Jan, but it all hinges on finding reasonable airfare. We live nearest Cleveland, but are willing to drive. I noticed someone mention Spirit, so I checked it out and see that they fly out of Arnold Palmer airport in PA. Direct flights to MCO and free parking at the airport?! Plus the airfare is $300 less for the the 3 of us than anyone else.

I'm digging around on the interwebs for reviews and stuff, but would appreciate DISer experiences.
Thanks!

ollyg
03-13-2012, 06:31 PM
I am curious to see your replies. I live close to Arnold Palmer airport was was considering flying out of there instead of Pittsburgh.

My concerns were Spirit does not have the greatest reviews and I don't care too much for the flight times. In addition they charge for bags and do not participate with RAC.

I am going to crunch the numbers and you know what they say....Money talks!

harleyquinn
03-13-2012, 07:02 PM
Wow! The reviews are pretty horrible and lots of fees, but it's still much cheaper. Hmmm.

shannonstar
03-13-2012, 08:15 PM
I've been playing the flights also. The fares are higher, but they have a little $60 club you can join and then your flights and fee are cheaper. They charge for carry-ons, but not for purses and backpacks (anything that can fit under the seat).
They get bad reviews, but so does Southwest. I am also concerned about Continental now that it is combined with United.

The price is 592 for three people including joining their little club. That would be round trip from Dallas to MCO. If I fly any other airline, it is 350 or more per person. The baggage fees are $5 less than Continental and I'm pretty sure I can sit anywhere for the price.

I am waiting to hear what more people say though.

Blessedwithboys
03-13-2012, 08:29 PM
We will be flying out of Arnold Palmer in September for our Disney trip. I did the number crunching between them and Pittbsburgh INTL. I have had friends fly Spirit they said it is not bad if you do not expect luxury, and that the staff at ARP were lenient on personal carry on's (backpacks being full size) etc. Here is why we choose it
We have to leave two cars (our and my parents) ARP is free Pittsburgh INTL is 128.00 for 8 days.
ARP's Orlando flight times range from 2-3 hours in length and the cheapest -mid price at Pitt INTL were 5+ hours. HUGE for me with young kids.
Strollers are free to take on the plane on Spirit, most others make you check them.
Our tickets themselves were 157.00 per person cheaper for our flight dates going with ARP.
I am nervous about the fact that if something happens they can not just transfer us. But I have faith that it will turn out! I read the reviews on Spirit in general but I have heard that the customer service and everything was outstanding from this particular airport!

harleyquinn
03-13-2012, 08:48 PM
We will be flying out of Arnold Palmer in September for our Disney trip. I did the number crunching between them and Pittbsburgh INTL. I have had friends fly Spirit they said it is not bad if you do not expect luxury, and that the staff at ARP were lenient on personal carry on's (backpacks being full size) etc. Here is why we choose it
We have to leave two cars (our and my parents) ARP is free Pittsburgh INTL is 128.00 for 8 days.
ARP's Orlando flight times range from 2-3 hours in length and the cheapest -mid price at Pitt INTL were 5+ hours. HUGE for me with young kids.
Strollers are free to take on the plane on Spirit, most others make you check them.
Our tickets themselves were 157.00 per person cheaper for our flight dates going with ARP.
I am nervous about the fact that if something happens they can not just transfer us. But I have faith that it will turn out! I read the reviews on Spirit in general but I have heard that the customer service and everything was outstanding from this particular airport!

Thanks! I think I read that carseats are free too? That's a nice benefit.

seashoreCM
03-14-2012, 09:16 AM
There are three kinds of airlines: legacy, established low cost, and rinkydink. Spirit and Direct Air are in the third.

A few years ago Spirit had an outage comparable to the Direct Air outage making the news now. Many people were left high and dry.

I would not book more than 60 days in advance, and would pay only by credit card. If you book too far in advance you might not be able to dispute the charge if the airline suspends operation.

Lewisc
03-14-2012, 09:38 AM
I'm not a big fan of Spirit but I don't agree with your statement. DirectAir operated as a public charter. They didn't actually own, lease or fly the planes.

Spirit is a "real" airline. They have an operating license. They own planes. They've been, slightly profitable, most years. Spirit has some of the characteristics of a rinkydink airline. They'll cancel flights and even all flights out of a city if it's not profitable. Airlines like Southwest will typically wait until the schedule is ready to be extended before they drop flights.

That said Spirit's only goal is to offer the lowest possible displayed price. Make money by squeezing more people in the plane via non-reclining seats and very short pitch. Charge extra for everything they legally are allowed to charge extra. Spend no money on customer service.




There are three kinds of airlines: legacy, established low cost, and rinkydink. Spirit and Direct Air are in the third.

A few years ago Spirit had an outage comparable to the Direct Air outage making the news now. Many people were left high and dry.

I would not book more than 60 days in advance, and would pay only by credit card. If you book too far in advance you might not be able to dispute the charge if the airline suspends operation.

punn
03-14-2012, 10:44 AM
We are flying out of Latrobe for our trip in Sept. I priced them online and then called the 800 number with questions. Person i talked to on the 800 number was very hard to understand so i called Latrobe airport directly. They were very nice and actually quoted me a price cheaper than what was online. I spoke with my husband and that evening decided to go to the airport to book our flight (i had more questions about the hidden fees i heard about) They were wonderful at the airport and took the time to answer my questions. Online the prices were 87.00 each way we booked our flights for 132.00 each person round trip and they didn't charge for our guarenteed seats, so no calling the day before to get our seat assignments. There is no charge for parking at Latrobe airport either. Yes you pay for the bags but they have $9 saver club you can join that costs $59.99. This pays for itself as each person traveling with you will save $10.00 for each checked bag each way (so $20.00 savings per bag round trip) There are 8 of us plus a lap child so this will be a big savings. They do allow the stoller to be gate checked for free and diaper bag does not count as a personal item. Each person is allowed one carryon (the size of a bookbag not small suitcase). I guess we will see how they are to fly with in Sept but the people i talked to at the airport have flown with them to Myrtle beach previously and said they had no problems with them.

harleyquinn
03-14-2012, 11:43 AM
Thanks for all of the experiences. It sounds like the people at Latrobe and Detroit are better than a lot of the other airports. Looking through many reviews I saw tons for other airports, but only a couple for these two. I'll cross my fingers that the price is good for our trip!

wezee
03-14-2012, 12:40 PM
We are desperately trying to avoid Spirit for our Sept. trip, even tho we are Spirit Club members. This will be our last year as Members because.....

1. The seats are narrower with less leg room.
2. The check baggage limit has dropped from 50lb to 40lb.
3. And finally, every discount email we receive says Detroit to Orlando is
excluded!

We have traveled many times with Spirit, out of Detroit, because of their direct flights....but am now looking to Delta at a small increase ($12RT per person).

Beware....the cost of joining the Spirit club is not always worth it...especially if you fly out of Detroit.

shannonstar
03-14-2012, 03:25 PM
It seems that if we are willing to drive a bit more (Austin) we can get Jet Blue for about the same price. The first bag and carry-on are free, so that makes it cost about 20 more than Spirit overall. I think that's going to clinch it for us. Just waiting now for the right dates to come out.

harleyquinn
03-14-2012, 03:59 PM
We are desperately trying to avoid Spirit for our Sept. trip, even tho we are Spirit Club members. This will be our last year as Members because.....

1. The seats are narrower with less leg room.
2. The check baggage limit has dropped from 50lb to 40lb.
3. And finally, every discount email we receive says Detroit to Orlando is
excluded!

We have traveled many times with Spirit, out of Detroit, because of their direct flights....but am now looking to Delta at a small increase ($12RT per person).

Beware....the cost of joining the Spirit club is not always worth it...especially if you fly out of Detroit.

I'll keep my eye on Delta out of Detroit. For $12 more it's a no-brainer.

MAH4546
03-15-2012, 04:27 AM
There are three kinds of airlines: legacy, established low cost, and rinkydink. Spirit and Direct Air are in the third.

A few years ago Spirit had an outage comparable to the Direct Air outage making the news now. Many people were left high and dry.

I would not book more than 60 days in advance, and would pay only by credit card. If you book too far in advance you might not be able to dispute the charge if the airline suspends operation.

Spirit had a pilot strike. That is absolutely nothing like what Direct Air - which isn't even an airline - is going through.

Spirit, the "rinkydink" airline, runs what is currently considered to be the country's most profitable airline. The thought of this airline - which contimues to print money while Southwest and others are reporting losses - going bankrupt is laughable and your suggestion is beyond ridiculous.

ReneeA
03-15-2012, 10:05 AM
We've flown Spirit out of Detroit 4 times in the past 5 years. They do nickel & dime you - pay for seats, etc. As long as you check in right at the 24 hour mark before your flight, there are still lots of seats open and you can choose free of charge at that point.

We've only had one real issue - last year our flight home on Labor Day was cancelled. Not only that, we were supposed to fly out at 7pm, and they kept announcing "delays" up until midnight...at that point they cancelled the flight. So we were stranded at MCO with 2 kids who were supposed to be starting their first day of school the next morning at midnight. I ended up calling a hotel closeby with shuttle service to come and get us. When DH went to the counter to get on a flight home the next day, he was told that we should show up for a flight leaving at 3pm, but they couldn't guarantee they would get us on that one. It was pretty nervewracking playing the "wait and see" with kids missing school and us missing work.

Other than that, we've always been on time, the seats are small (but doable - none of us are large people, though), and customer service is a bit lacking...but you get what you pay for. We are normally willing to overlook a lot in order to get a great deal on airfare. Last year, we paid $560RT for 4. This year, the price is at $1300RT and we are now considering driving because I'm not paying that.

Buzz's Buddy
03-15-2012, 05:07 PM
I've used Spirit numerous times from Atlantic City. I personally have never had an issue with Spirit.

Yes, you must pay for bags. Yes, you must pay for snacks and drinks. Yes, the seats are smaller.

BUT...in MY PERSONAL EXPERIENCE, every single time I've used Spirit I've saved a lotof money over Southwest, US Air, etc. That and the ease of using Atlantic City's aiport over Philly or Newark makes Spirit a great choice for us.

I've always encountered pleasant staff on the ground and in the air, but I've heard many, many complaints about their call center staff. Because of the extensive savings when I've flown, I've always been willing to accept that if I had a problem that required me calling customer service, I'd probably be out of luck.

All things being equal, I'd fly Jet Blue everytime!:cloud9: But when I can save hundreds of dollars flying Spirit, I have no reservations about booking with them!

keishashadow
03-15-2012, 09:10 PM
Our 1st and only flight on Spirit was out of LBE last June to MYR.

We had near 9 hour multiple plane equipment issues on the plane that was leaving from NY, another stop, to LBE, then MYR.

Customer service in terminal was horrible, found out they had 'gifted' the one waiting area with food vouchers for snack shop located on cleared side of TSA, the other half (me lol) got squat. Wouldn't be so bad except other than a white tablecloth restaurant all they had were 2 vending machines which ran out mid afternoon.:headache: Couldn't leave to grab food or drink as people were afraid the plane would arrive in our absence. The desk/manager on duty insisted they weren't allowed to inform the 2 different flights' passengers (yes, the flight scheduled to FLL had the same equipment issues is that a coincidence or what:rolleyes:)when the replacement planes were in the air.:confused3They did keep moving back the expected arrival time every hour or so though.

We finally got cleared for our flight, and the FLL one was cancelled as soon as we cleared security. :sad2:Felt so bad for them, many were to be cruising the next day and no flights were scheduled for another two days out of the airport.

I wrote a certified letter to the CEO of Spirit, never received a reply, although they did accept it. I sent a second one with the same results. I did manage to contact via phone a regional manager who indicated that they clearly state they only refund the price of the ticket and rarely can you find a a seat on the next flight out during busy season. Every other airline on which i've experienced a long equipment issue has offered goodwill/vouchers, etc.

Things happen, equipment issues naturally must be addressed, etc. but our experience was just one thing after another. IMO this airline's business model leaves much to be desired. I'm a gambling woman and realize the odds of this perfect storm of a crappy travel experience happening again is unlikely, still I won't take a chance no matter how low future fares may be out of LBE.

FunFamily
03-16-2012, 12:32 AM
Please give strong consideration to avoiding Spirit. We tried them twice just to be sure -- never again.

Enjoy your time at WDW!

debster812
03-16-2012, 11:34 AM
Our 1st and only flight on Spirit was out of LBE last June to MYR.

We had near 9 hour multiple plane equipment issues on the plane that was leaving from NY, another stop, to LBE, then MYR.

Customer service in terminal was horrible, found out they had 'gifted' the one waiting area with food vouchers for snack shop located on cleared side of TSA, the other half (me lol) got squat. Wouldn't be so bad except other than a white tablecloth restaurant all they had were 2 vending machines which ran out mid afternoon.:headache: Couldn't leave to grab food or drink as people were afraid the plane would arrive in our absence. The desk/manager on duty insisted they weren't allowed to inform the 2 different flights' passengers (yes, the flight scheduled to FLL had the same equipment issues is that a coincidence or what:rolleyes:)when the replacement planes were in the air.:confused3They did keep moving back the expected arrival time every hour or so though.

We finally got cleared for our flight, and the FLL one was cancelled as soon as we cleared security. :sad2:Felt so bad for them, many were to be cruising the next day and no flights were scheduled for another two days out of the airport.

I wrote a certified letter to the CEO of Spirit, never received a reply, although they did accept it. I sent a second one with the same results. I did manage to contact via phone a regional manager who indicated that they clearly state they only refund the price of the ticket and rarely can you find a a seat on the next flight out during busy season. Every other airline on which i've experienced a long equipment issue has offered goodwill/vouchers, etc.

Things happen, equipment issues naturally must be addressed, etc. but our experience was just one thing after another. IMO this airline's business model leaves much to be desired. I'm a gambling woman and realize the odds of this perfect storm of a crappy travel experience happening again is unlikely, still I won't take a chance no matter how low future fares may be out of LBE.

This is very similar to my Spirit experience. I understand that 'stuff' happens, and that is part and parcel of flying. However, it's Spirit's overall cavalier attitude, and complete disdain for their customers that have turned me off them. We had isses in both directions of our BOS-MYR long weekend trip. We lost a total of about 15 hours for a 96 hour trip.

I think if everything goes smoothly, and there are no weather, equipment, or crew issues, Spirit is fine for what it is. A low-cost, nickle and dime, a la carte airline. However, when things go wrong, the customer is truly on their own.

keishashadow
03-16-2012, 11:45 AM
This is very similar to my Spirit experience. I understand that 'stuff' happens, and that is part and parcel of flying. However, it's Spirit's overall cavalier attitude, and complete disdain for their customers that have turned me off them. We had isses in both directions of our BOS-MYR long weekend trip. We lost a total of about 15 hours for a 96 hour trip.

I think if everything goes smoothly, and there are no weather, equipment, or crew issues, Spirit is fine for what it is. A low-cost, nickle and dime, a la carte airline. However, when things go wrong, the customer is truly on their own.

so (sadly) true

aubriee
03-17-2012, 04:29 AM
I haven't flown Spirit and hadn't even heard that much about them, until someone posted here on the DIS that starting midMarch they were going to start flying nonstop from Dallas to Orlando. I signed up on their site and got a $50.00 off code. I then found nonstop r/t flights from DFW to MCO for $143.00. Even with the bag fees, that was alot cheaper than the over $400.00 all the other airlines out of DFW or Dallas Lovefield were charging, so I joined their trial membership $9.00 Club to save on luggage and booked them for my upcoming May and Sept trips. However, about a month later I got an email saying they had changed the times for my May flight (moving departing flight back several hours and the returning flight up). I am now losing about 8 hours of my trip. I called to tell them the times did not work for me. They currently have only one flight/day in or out, so there are no other options and unlike Air Tran who will refund your money for a time change of just a few minutes, Spirit said there was nothing they could do. I could cancel the flight, but I'd lose my money. It looks like I'm losing 8 hours of my May trip and I'm hoping the flights don't change for my Sept trip. I'm still looking for airfare for my Oct/Nov trip, but will not be flying Spirit, even if they are $200.00 cheaper.:mad: Most other airlines will refund your money if they make a time change that big. Losing eight hours of my vacation is ridiculous.:headache:

Hasil72
03-22-2012, 10:46 AM
:scared: I guess it's all personal preference. To echo previous posters, you get what you pay for and sometimes everything is okay, but if something goes wrong, be prepared to be on your own.

We flew out of ACY this December so it would be less stress on our son who is on the Autism spectrum. Flight to MCO was late, cramped and dirty (we're talking about ripped seats, sticky, etc.). Our flight home was "downgraded," aka canceled, so they wanted up to either leave 2 days early or 2 days later. Every time I'd call, they would tell me that the department I needed was not available. Really? Requests for a supervisor were conveniently dropped. They ended up giving us a flight with a 6 hour layover. We lost the last day of WDW because the original flight was 11pm and this one was at 7am with a ME pickup time of 4:20 am. The terminal of the connecting airport was packed! So crowded that you couldn't move for the first hour of our wait. The connecting flight was late as well adding 2 hrs to the layover. We had to pay an additional $15/person to secure our seats for the second leg of the flight even though we had already paid for the first. I was only annoyed because they're the ones that changed the flights, not me, and I clearly stated that we are traveling with an 8yo and a 12yo with special needs. Not likely that I'll just let them sit with any stranger.

Once we were home, they did offer us vouchers, but 1. you had to book within 45 days of the "inconvenience" and flights for our Nov trip weren't available in January. 2. They are only good for the base price, not including the fuel fees, 911 surcharges, taxes, etc. even if we could book it, our "free" tickets would cost us about $500. Still a great discount compared to what we would have paid but not worth the stress.

Needless to say, we're driving in November. We'd be willing to give Spirit another chance but other factors came into play like the cat fight when one rude passenger started swatting at a 2 year old behind her for kicking her seat rather than talk to the mother, the passenger mid way up the plane who became ill and caused a mass exodus (and odor, yikes!) to our area of the isle, and the screaming child who almost got their entire party escorted off the plane. DS leaned over to DH asking, "Um, can we drive next time?" :goodvibes Sure!

Good luck whatever you decide!

OrangeCountyCommuter
03-22-2012, 04:14 PM
I will walk (or stay home) before I will fly Spirit


The poster above was lucky. Spirit is known for their "do nothing to assist" approach when things go wrong. Remember their CEO once sent out an email that said "we don't do customer service".

Lewisc
03-22-2012, 04:47 PM
I will walk (or stay home) before I will fly Spirit


The poster above was lucky. Spirit is known for their "do nothing to assist" approach when things go wrong. Remember their CEO once sent out an email that said "we don't do customer service".

I dug up the quote:

Please respond, Pasquale, but we owe him nothing as far as I'm concerned. Let him tell the world how bad we are. He's never flown us before anyway and will be back when we save him a penny.

The CEO hit reply all and his reply went back to the customer.

Spirit wants to display the lowest possible fare. That means a separate charge for anything they legally can charge for. It means not "wasting" any money on customer service.

That said many of the complaints are from passengers who don't fly much and have unrealistic expectations. Many LCC including Southwest won't accommodate passengers on another airline.

Keegansmommy
03-22-2012, 05:49 PM
We've flown Spirit out of Detroit several times and it's been just fine. The airline is bare bones, but we've never had any problems. Even with all of the "extras" (baggage, assigned seat, etc.) our flights were always several hundred dollars cheaper than any other airline. This year is the first time they have NOT been significantly cheaper. We are flying SW this time.

OrangeCountyCommuter
03-23-2012, 09:29 AM
I dug up the quote:



The CEO hit reply all and his reply went back to the customer.

Spirit wants to display the lowest possible fare. That means a separate charge for anything they legally can charge for. It means not "wasting" any money on customer service.

That said many of the complaints are from passengers who don't fly much and have unrealistic expectations. Many LCC including Southwest won't accommodate passengers on another airline.


Well..

No other carrier has a CEO who says this!

No other carrier has a charge for the fact that the goverment makes them tell you the fees? (REALLY SPIRIT, that costs you money and you have to charge????? LOL!)

No other carrier has removed the 'reclining' feature to "SHOVE EM IN"



No other carrier charges for carry ons.

Etc..

You don't have to be a "frequent" flyer to find Spirit less then acceptable! LOL!

(And we won't even discuss the LIES the CEO put out during their strike last year or the fact that their employees all seem to hate thier jobs!)

Lewisc
03-23-2012, 09:51 AM
Well..

No other carrier has a CEO who says this!

No other carrier has a charge for the fact that the goverment makes them tell you the fees? (REALLY SPIRIT, that costs you money and you have to charge????? LOL!)

No other carrier has removed the 'reclining' feature to "SHOVE EM IN"



No other carrier charges for carry ons.

Etc..

You don't have to be a "frequent" flyer to find Spirit less then acceptable! LOL!

(And we won't even discuss the LIES the CEO put out during their strike last year or the fact that their employees all seem to hate thier jobs!)

Please. I'm not saying I'd every fly Spirit. I'm not saying they care about customer service. I don't think they are very honest in the way the present their version of "facts" including their response to the new pricing rules. Excluding the "big seat up front" seat guru tags every seat in yellow or red.

Read some of the complaint boards. Many (most?) of the complaints aren't valid.

mommy2jack
05-31-2012, 10:38 AM
I know this post is older but I wanted to post our review to the OP. Spirit Air just started flying out of Arnold Palmer Airport a few weeks ago so when I was also searching for info I found very little. We booked with them on a whim for our last minute Disney trip, left on 5/25 and returned yesterday 5/31. We got a great price on tickets, even with the additional cost of baggage and cost to pick a seat it was still cheaper than any other airline I could find. Also parking is FREE!!!! I have to say I LOVED Arnold Palmer Airport! It was so tiny and intimate feeling. The staff was nice. The security line was quick, short and painless, unlike at the Pittsburgh airport! There is a little bar area next to the waiting area that sells hotdogs, sandwiches and drinks. Had no problems with Spirit. Our flight coming home from Orlando was delayed 3 hours but it was due to weather and nothing that Spirit could have changed. They charge for everything, bags, seat choice ahead of time, even food on the plane. But overall they still came out cheaper. One thing I wanted to note, they allow free personal items. Check the website for sizes, but to us that personal item seemed plenty big. My husband’s small duffle bag, which we listed as carry on and paid for actually could have been considered a personal item. Strollers, car seats and diaper bags are free of charge. Overall we had a great experience with both Arnold Palmer and Spirit! Will fly with them again if given the opportunity!
Have a great trip!

aubriee
06-01-2012, 04:24 AM
I haven't flown Spirit and hadn't even heard that much about them, until someone posted here on the DIS that starting midMarch they were going to start flying nonstop from Dallas to Orlando. I signed up on their site and got a $50.00 off code. I then found nonstop r/t flights from DFW to MCO for $143.00. Even with the bag fees, that was alot cheaper than the over $400.00 all the other airlines out of DFW or Dallas Lovefield were charging, so I joined their trial membership $9.00 Club to save on luggage and booked them for my upcoming May and Sept trips. However, about a month later I got an email saying they had changed the times for my May flight (moving departing flight back several hours and the returning flight up). I am now losing about 8 hours of my trip. I called to tell them the times did not work for me. They currently have only one flight/day in or out, so there are no other options and unlike Air Tran who will refund your money for a time change of just a few minutes, Spirit said there was nothing they could do. I could cancel the flight, but I'd lose my money. It looks like I'm losing 8 hours of my May trip and I'm hoping the flights don't change for my Sept trip. I'm still looking for airfare for my Oct/Nov trip, but will not be flying Spirit, even if they are $200.00 cheaper.:mad: Most other airlines will refund your money if they make a time change that big. Losing eight hours of my vacation is ridiculous.:headache:

Well, my trip is over, but seeing this thread again I thought I'd post my opinion of my actual flight. Even though I wasn't pleased with the time changes, everything else went fine. I had a great flight with no problems. I waited until about 24 hours prior to my flight down, hoping those 'Big Front Seats' would go down in price. They didn't, so being afraid of what I had read about Spirit's small, nonreclining seats in Coach, I went ahead and paid the $50.00 each way to upgrade to those bigger reclining seats up front and sat in 2D both ways. I'm glad I did, because by the time we boarded all those big seats were full. From what I saw those smaller seats didn't really look that bad though. One thing that sort of irritated me, is that I also prepaid for my carry on. Those "Big Front Seats" and paying for a carryon guaranteed me Boarding Zone 1, which was nice. However, I saw people boarding much later that also had carryons (plus a personal item), every bit as big or bigger than the 21" one I used. As they were boarding the pilot made the announcement for everyone to put their carryons in the overhead bins and personal items at their feet. The man next to me gave me a sort of blank look for a minute then asked if I had paid for my carryon. I told him I had and he said he had too, because he thought you had to. After the plane took off, he asked the FA about it. She said that technically you do, but if the bins are not full they don't push it.:mad: He asked then what was the point of charging the carry on fee then. She said it insured you had room in the overheads and also guaranteed you Boarding Zone 1.:rolleyes1 The $60.00 r/t I paid for my carryon, alot of people didn't, yet they still carried on the exact same thing I did. A week later, I was waiting in the Orlando airport, when I got to talking to a lady next to me who had a carry on the same size as mine, plus a small duffel she was using as a personal item. I mentioned what had happened on the arriving flight and she told me she flys Spirit alot and never has paid the carry on fee. She said they never ask if you pay or not. She also laughed and said that she knows her luck may run out one of these days, but figured if it did, all the money she's saved will make up for that one time gate charge for a carry on.:mad: I asked her what Boarding Zone she was in and she told me Zone 4. Since paying for a carry on guarantees Boarding Zone 1, then the FAs know that anyone boarding later did not pay for a carry on, yet they allow people to board with carryons in those later zones. Before I booked, my understanding was that if you put anything in that overhead, you had to pay, but on both flights the pilot was telling people who boarded later with carryons to put them up there.:mad::rolleyes1 The guy sitting next to me on that second flight also said something about it and the FA just shrugged her shoulders. I told him what the lady in the terminal told me and pointed her out to him when she finally got on with her big carry on. It didn't seem fair that we had paid and they hadn't. For some reason it just left a bad taste in my mouth (especially since it happened on both flights). Oh, one funny coincidence: we had the same flight crew coming back as we did going down there a week before, which I thought was funny, but when I mentioned it to the FA, she said they usually fly the same route down there, then as soon as the plane refueled flew the same route back. In fact, she was funny and said that they had put the pilot in time out, because they weren't supposed to deplane, but he and the copilot had and had gotten something to eat for the flight back, but hadn't brought the FAs anything back, so she had locked them in the cockpit and may leave them there indefinitely. lol

aubriee
06-01-2012, 04:30 AM
Oh one other thing: I arrived early for my flight home and was sitting right next to the desk there in the gate area. I overheard several families complaining about not sitting together. The gate agents didn't get to the desks until just before they started boarding. Two young men did get to the gate right next to ours, just before that gate started boarding. Immediately several people in our gate mobbed them. The GAs told them they had to get that plane boarded first, then they would deal with any of their problems, and to please go back and sit down until then. As soon as the other plane got boarded, the same two GA's came over to our area, where they were immediately mobbed again. I saw one of the young men give a really big sigh, then he raised his voice and told everyone at once that Spirit has it well documented on their web site when you purchase tickets that if you want to sit with your party, you have the option to purchase seats to do so. As everyone started to raise their voices, saying they had not purchased seats because they didn't dream Spirit would separate them from their kids, he again calmed them then told them that Spirit had not separated them, that they had, when they chose not to purchase seats together. Then in a very firm, definite tone, he informed all them that if they could get someone to switch seats with them once they got on the plane, that was fine, but there would absolutely be no seat reassignments made that day at the gate, nor would the FAs get involved and there was absolutely no way they were going to make anyone move for them. He then said now that was taken care of if anyone else had a different problem to stay in line, but for everyone else to please have a seat. Most were grumbling, but sat down, but there were still a few that continued to argue they had to move people so they could sit with their party. What was funny is that one of the loudest was an adult couple who insisted that since they bought their tickets together that they had a right to sit together. I was really impressed with how those young men stuck to their guns and didn't back down an inch. They had absolutely no hesitation or unsurety in their demeanors.

OrangeCountyCommuter
06-02-2012, 11:09 AM
Your post on the families should be a sticky. The assumption that an airline will move people so you can sit with you kids has major flaws......

Remember people the airline is not raising your kids you are....