$15 coupon not valid!!

[knappfamily]

JUST GOT OFF THE PHONE WITH DISNEY.COM. MONDAY AN EMAIL IS GOING OUT TO INFORM EVERYONE THAT UNLESS YOU CAN SUBMIT A "HOLIDAY" COUPON ALL ORDERS WITH BE CANCELED UNLESS FULL PAYMENT IS MADE!! THEY STATED THAT WHEN OFFER WAS RELEASED IT STATED THAT DISNEY COULD VOID SPECIAL AT ANY TIME?? WOULD NOT WANT TO BE AN CAST MEMBER TOMORROW.

[punkin]

I bet they won't do it. As was discussed yesterday, Disney made a contract and they're pretty much stuck with it. I can just see them with their fancy lawyers trying to defend 1, 000,000 small claims actions against them. Ha.

[ripleysmom]

Like I said, that is fine by me. I'll buy L & S when it comes out and call it a day. I will not buy the other 2 DVDs though.

[punkin]

Ripley's Mom. That's exactly it. Most people like you will cancel their orders and some will be so disgusted they won't shop Disney anymore. It's a PR nightmare and Disney is too savvy to let that happen. (especially since they probably lost no money on the deal-just made less)

[TINKTWINS]

You cant tell me they arent making tons of money off this from people buying things they normally wouldnt have bought. Plus new consumer who have never shopped there but may continue to from now on.

[Gillian]

I think a lot of the shoppers this attracted are the type who will only shop at a store if they find a fantastic deal.

[vald1977]

Has anyone actually recieved this e-mail yet? I just checked and I haven't. The order status on my account page at Disneystore.com says my order is "active" and my debit card company says the amount from that order is "pending verification". I will be very disgusted if they do cancel all of these orders. I think that 99.9% of the people who placed orders with this code did so thinking it was just like any other sale (I know I did), not with the idea of getting something for nothing and it was DISNEY's responsibility to explain exactly what the promotion was for when you entered the code. They shouldn't hold us accountable for it. If they cancel my order, I will accept that but I doubt I will buy from them again.

[peachgirl]

Has anyone actually recieved this e-mail yet? I just checked and I haven't.

I haven't, nor have I read any posts from anyone who has. I've seen a lot of posts from people who say they called and were told this, but so far no word that anyone has actually received an email about it.

[Ithastobe]

That would stink! When I used the code it said something like 'one per purchase' or something like that. I had no idea it wasn't a valid code, nor did I attempt to defraud anyone, (or steal as others have accused).

If they truly do that, I will cancel my order with them. I'll also let them know they should have spelled out the conditions of the promotion when ordering, not send me written confirmation of the orders then recind the offer. I think they should honor this, mistake or not.

Some times you win, sometimes you lose! In Oct, I bought two halloween costumes for $34.00 each and now they are $17.00. I bought two wands for $8.50 and now they are $4.00 Ditto for shoes. (At WDW they costumes were $55.00!) I just returned from there themeparks, spent $2.50 on water and paid full price for the buffets. I'm not adding this blurb because to indicate 'they deserve it', but more to point out that I accept that I could have gotten a better deal, with a better offer. On that same note, I think they as a business need to realize that maybe on this one they may have lost out, due to poor planning on this promotion. I'll be watching my email to see what they actually do.

Either way, this seems like this created a bad vibe for consumers.

[DizneyDogs]

ITHASTOBE:

If you purchased these items online and they went on sale within 30 days of your purchase they will give you the sales price.

[jenfur]

I don't see where they could be held legally responsible if they refund your money, this sort of thing happens all the time. With the amount of fraud it caused, I don't fault them a bit.

[BethR]

Just a word of caution. Do not allow this thread to desinagrate (sp?) into name calling. If you want to debate this whole issue - including whether anyone committed fraud - please do so on the Debate Board.

Thank You!

[ripleysmom]

Just a heads up from me too....I have not received my "you're a thief-pay up in full or die" e-mail from Disney yet.

[vald1977]

:) Ripleysmom -- LOL!

Seriously though, I am getting anxious to find out how this thing will play out. I know I will definately cancel my order if given the option of paying full price or canceling just out of principle. This whole situation is giving me heartburn :mad:.

[lizzie64]

I just received a catalog from another vendor with a coupon offering very similar to Disney's, however the wording was:

ONE COUPON PER CUSTOMER.

Not

ONE COUPON PER ORDER.(as disney's offer stated)

very big difference. Disney could have very easily clarified their intentions by changing one word.

I don't think Disney will be cancelling any orders. And I'm getting pretty tired of being told I'm a thief or I defrauded Disney because I placed an order using a code that was posted all over the internet.

I placed an order that totalled 6$ with this code. GUESS WHAT, I was at the Disney store today and spent another $150 without any price savings (except my DC, which is a whole other post).

It was never my intention to defraud Disney or take advantage of them, and I resent being labeled anything other than a Disney lover.

[BethR]

I feel this thread disinegrating (I STILL did not check the spelling :rolleyes: ). Please don't make me have to close this thread too.

The topic on this thread is about people's experiences receiving confirmation e-mails or information from Disney about the HOLIDAY code. Fighting will NOT be permitted!

[summerrluvv]

Well, I haven't heard that my order was cancelled yet. I did receive two GC's in the mail for making purchases of over $60 on their website a few months back though, but I went and used those at the actual store, so I will have nothing to send in if they ask for it. Oh well!!! Next time they send out GC's, they really should put a unique code on them, not one that everyone can use!

[Luv2Roam]

summerrluvv -- Same here.
I checked. My order status reads as active. No e-mail from Disney.
I think it would be stupid on Disney's part to make a bad situation worse, if the coupon were abused in their eyes. It was all due to their over sight, if it was not used as they intended.
Yes, I would cancel my two orders too. And no longer order.
I would want hear to get an offcial response from them before making any judgments or pursuing any complaint.
I too (even recently) have ordered items on-line, only to have it be on sale half off just a few weeks later. Did I complain or ask for a refund? Heck no. I ordered more! ;)

[hellow]

I didn't get in on this deal online, I was saving my $15 for my trip to TDS next weekend, so I didn't even attempt to use it. However, I do remember thinking when I received the card with my order that it wasn't very smart of Disney to just use a code for online orders. I felt like I didn't really get a deal with the $15 card I received (for ordering $65 in merchandise) if ANYONE could use the code! Even though I didn't benefit at all from the use of the code, I still feel that it was major error on Disney's part. I would think they could anticipate anyone using the code, and would have put some restrictions on it.

It was a major error in that they lost money on quite a few orders where people used the code, but worse for me, it DEVALUED the benefit for anyone who bought $65 worth of stuff to get the card in the first place. That made me irritated at Disney the day I got the card and could anticipate what eventually happened!

Their marketing people should really think their promotions through before enacting them! Just my 2 cents worth...

[4greatboys]

I ordered and I havent rec'd an e-mail telling me the order is off. When I checked the disney store web site it said my order was active.

[Ithastobe]

Good point hellow. I had no idea what the code was for when I used it... I just saw it was posted on Mousavers to use code HOLIDAY for $15.00... The site itself said 'one code per order'.. or something like that.

Poor, poor planning all around for Disney. The CSR repss also seemed unaware of the restrictions of the code when some placed phone orders, and they took the code without mention of sending in any card.

Nuff said on that... my order still says 'active, and in the warehouse' or something like that.

I did read on another board that someone was emailed "asking .. to send them by mail this famous "Holiday Magic Gift card"... guess we weren't allowed to use that $15 off without having spent $65 in a previous order placed between 8/12/02 and 8/26/02".. they placed that person's order on hold.

I feel I'm just waiting for them to get around to me, and pull the plug on my merchandise order.

[Luv2Roam]

Well, IF this happens guess I couold always make a mess all the way around and return the items to my DS and ask for my cards back. ;)
But I wouldn't. I would just file a consmer complaint and walk away from using the catalog. I put up with Disney (CRO) misusing my debit card. I put up with WDW Merch charging me weeks before an item was shipped. This would be strike three.
I have always thought the $10 DS DVD/VHS sale was re-done because of all the bad hype they received, and guest complaints from royally screwing it the first time. (I could be wrong. Just always a gut feeling on that.) Even then many said Nuts to them, I'm not falling for that again.
I think if Disney did something as stupid as to cancel the orders, they would really be majorly hurting themselves even further. And right before the holiday season.
Like someone else posted. They made $. Just maybe not as much as they anticipated on certain items. And only for what -- a few days? :rolleyes:
I too have recived catalogs/e-mails from other suppliers offering pretty much the same offer for Christmas orders.

[peachgirl]

I've read posts from several different bulletin boards. All of them saying they called Disneystore.com and all of them with varying versions of what Disney was going to do. I've read they're going to cancel all orders. They're going to cancel only the gift cards. They're going to email everyone who ordered and give them the option of mailing in the card, cancelling the order or paying full price. They're going to charge EVERYONE the full price without authorization. Outside of cancelling gift cards, I haven't read one post where anyone has gotten any notice from Disney where they've actually done any of the above. Until I do, I'm not going to worry about it. I'm not questioning whether these people are actually getting told any of this, I'm questioning whether the people they talk to know what they're talking about.

[ripleysmom]

I checked my orders today and they are at the distribution center....I guess we'll see if they ship today.

[vald1977]

Good morning everyone. I was just wondering if anyone knows how long it usually takes for the online disney store to put an order through. I know that with amazon my orders have been processed by the next day so I am curuious to see if this is the normal amount of time for the disney store to take or not.

[lizzie64]

I have seen the message "at distribution center" for a few days sometimes, when I've ordered in the past. I don't think that's unusual.

I ordered some personalized sweatshirts so I anticipate my wait will be a little longer.

[epcotfan]

I never even bothered placing an order. Once I saw that the shipping alone (1 DVD to Canada) was $33.00 US I left the site. :rolleyes: Like I need to pay over twice the shipping for one movie. Guess I'll go to my local video store and get it.

[Ithastobe]

My order status still says 'at distribution center' and ACTIVE... I've not rec'd any email from them... anyone else gotten anything from Disney? Curious how this will pan out..

[Minnie's Mate]

When I tried to use the code at the DisneyStore.com, I received a message that no promotion has this code. Please try again. Below that was a picture of the Holiday Gift Card and a link to the insturctions on how to use it. Below is a copy of the instructions:

Here's how to redeem it: 1. Complete your order online. 2. Print your online receipt page that includes your name, address and online Order Number. If you are having trouble printing, include this information on a separate piece of paper. 3. Mail your $15 Holiday Magic Card, along with your receipt page or order information to: Disney Online, P.O. Box 29144 , Shawnee Mission, KS, 66201-9144. We will credit your account within 30 days of receipt of your card for qualifying merchandise up to $15 plus $.39 for postage. Note: Not all merchandise qualifies for the promotional discount - see Program Rules printed on the $15 Holiday Magic Card, and re-printed below. Your discount will not appear during Checkout or on your receipt page. Card valid November 1 through November 10, 2002. Card valid for one transaction only. Additional value cannot be added to this card. * This promotional card is redeemable for $15 towards the purchase of merchandise sold at any Disney Store in the U.S., at Disney catalog, or on DisneyStore.com. Card valid for one transaction only. Not valid on theme park passes, Disney Dollars, gift certificates, gift cards, pre-sales, animation art (all cels and limited edition prints), Walt Disney Classics Collection, Disney Store phone orders, or shipping and handling. Not valid in combination with any other sales promotion, gift with purchase offer, or discount. Merchandise must be in stock at time of purchase and can only be exchanged for identical items & returned at the discounted price with a valid sales receipt. Not valid on previous purchases or price adjustments. This card cannot be copied and will not replaced if lost, stolen, or damaged. Promotional card has no cash value. Void where prohibited. Employees of the Walt Disney Company, its subsidiaries and their immediate families are ineligible. Use of this card is acceptance of its terms and conditions.

Wew! That took a lot of typing. Anyway, I called the 1-800 number and was told that if you order over the phone, you would not have to mail in the card. That was a control messure to keep people from using it more than once. When you order over the phone, they make a record of its use and you can't use it again.

They allowed me to use the code over the phone and processed my order. This was on 11/05/02. By now they should have it together and not change their mind about its use.

[KaitlinsMom]

I have ordered online and the items shipped within days - I even ordered a personalized sweatshirt on Oct 29 and it shipped Nov 2 - The coupdon orders still says active -

Doesn't the confirmation email say something like if there is a problem or item is out of stock, you will be notified within 24 hours. Well, hasn't 24 hours passed?

If Disney wants to request that I spend $65 to get the coupon, I will just send them all of my receipts from DL(I am an annual passholder), TDS, and online -

It will make some people mad, and maybe chase away a lot of future business.

It would be nice to know either way if we are getting our items - Christmas is not too far off!

[AuntBJ]

I was just checking another website and someone on that board called and said they are not going to contact anybody, they are just going to hold the order until they receive the card. If they don't receive the card, the orders will just remain on hold. I have two questions:

1. What if you had the card, ordered per the instructions on the card and don't frequent any discussion boards. How are you supposed to know what is going on?

2. How long are they going to maintain a hold on a credit card without any notification that your order is on an indefinite hold?

[peachgirl]

The latest rumor I read was that a person called to check on their order and we're told that all orders that used the holiday code were being held until Disney received the $15 discount card. The poster also said that the person they spoke with said no emails or notices of any kind were being sent out, customers were being told when they called to check their orders. All I know is there sure are a lot of rumors flying around with no definite confirmation from Disney. I will say if they do it this way, my orders can sit at the distribution center till the cows come home. I'm not calling to check on the order, I don't want the stuff that bad. Guess we'll just wait and see what happens.

[AuntBJ]

Peachgirl, I guess we checked the same board about the same time.

[Luv2Roam]

peachgirl -- Ditto. And then they can keep any other merchandise too. Nutz to 'em.

[peachgirl]

AuntBJ...Looks like it, huh?
:D I didn't see your post until after I wrote mine.

And then they can keep any other merchandise too. Nutz to 'em.

What bothers me is in less than 2 weeks, I'm going to the Disney Store to buy 3 PAP's to the tune of about $1500 and I'm being made to feel like I'M cheating THEM? I know, this isn't the place for this, but I just had to say it.:(

[ripleysmom]

Just as an FYI, I checked my CC and the charges for my order have not yet been made.


If they don't send it then they don't send it.

[amkr1971]

I literally, just got off the phone with the disney store....they aren't going to process any orders with the holiday code. It's a really big mess.....she was very nice but she was very frank about Disney not going to honor the orders. I just canceled mine and I'm going to reorder all on one order so that I can get the free shipping. Bad news, I guess but sometimes we all make mistakes and when it's wrong, it's wrong.

[MOMTOMOOTOO]

My CC has not been charged yet either..I ordered on NOV 2. Other charges for other places have shown up. However, I did receive one email re: the gift card (canceled) however nothing on the 3 orders for merchandise. I do have the 2 holiday gift cards if they want me to mail them!

[Luv2Roam]

For me it's not just the orders. Big deal a pair of pants and a set of pins. (Like I need more pins. :rolleyes: )
It's just one more time of Disney inconsistency, lack of good customer judgment and following their own rules (right or wrong).
I already won't deal with CRO. I've had shipping problems and attitude with WDW Merch. Now this.
With any branch of Disney, I have found if everything goes as it should, it's great. If it doesn't, their attitude seems to be Tough Luck.
I look at it in the long run they will be saving me lots of money. The rose colored glasses came off for good, so to speak. ;) Dealing with poor customer service on various occasions, just within this year, has really soured me.
This upcoming January trip, of course I am really looking forward to. I know we will have a great time. But this is the first trip since we have been going that I don't have one planned for afterwards.
This is just one of those times where things have piled up. One instance is bad enough, but they keep on coming. Any other company treating customers like this I wouldn't keep buying from either. There's nothing I can't live without and not like I can't go to other places to shop. Think I'll give WB on line a try. ;)
ANd like you, I will be forking over $ very soon for AP renewals. They have made PLENTY off me. I spend HUNDREDS on pins alone when I am in the parks, whether it be three days or eight.
I should sell my pins and buy a new car! ;)

What really gets me is inmy case this all pretty revolves around less than $20. I placed two orders with the $15 off, each. But was paying roughly $12 in shipping, total.
Not to mention I WAS going to order more yesterday (knowing no $15 code was in place.) Did I order and will I order? No.

[lizzie64]

Ok everyone,

Just got off the phone with Disney Store guest relations. I was informed that they will not ship any order with the holiday code until they receive the card in the mail. She even gave me the address to which I needed to send the card. No notifcation will be given to anyone with a holiday code order.

I just cancelled my order. Credit cards have not been charged because they don't charge the card until the item has shipped.

[4greatboys]

Guess I will give them a call today. My credit card wasnt charged but 2 of the ordered have been pending on my debit card. If they dont want to honor every order thats fine but I think they should offer some type of discount--maybe $15 off if you combine oders to be $65 or more. I too spend lots of money at TDS and WDW-I just wasnt lucky enough to get one of the holiday code cards but I def have spent over $65--more than one time in the store recently. 3 of the items I ordered I was still paying $$, just got $15 off--with the high price of some of their mechandise they are still making $$ of many orders.

[peachgirl]

It's just one more time of Disney inconsistency, lack of good customer judgment and following their own rules (right or wrong).

I absolutely agree. It isn't the merchandise, there's nothing I want that bad that I'm going to get upset over it. I did a quick check on what I ordered and what my "savings" was. For me, the total before shipping if I had not used the code was $95, and that's not including my DC discount. Also, I would have ordered everything on one order reducing the shipping by a significant amount. Using the code it ended up being about 50% off. This all includes a Lilo & Stitich preorder that I would have never purchased online without a huge discount because I'd rather buy it instore and get the lithos on the spot. Without the movie, the savings is significantly less. Not exactly highway robbery. What's upsetting is their decision to sit back and do nothing and let the customer figure out on their own what's going on. I think that's what caused this in the first place. Complain about what the customer did if you will, but Disney isn't following the rules either, and they're the only ones who know what they are.

[MOMTOMOOTOO]

I too just spoke with Disney Store and was told the same as Lizzie. I canceled my orders as well. I was told I was sent an email about the corporate decision. Didn't receive it? Oh well I will just go to the local Disney Store, but I will not spend one lousy penny over each of the gift cards...and I will never shop the store again. If my kids need anything Disney it will not be from the Disney Store!

I am sure there are quite a few people that are doing the HAPPY DANCE that this worked out like it did!!

[beansmom]

My stuff can sit there, too. Did y'all ever stop to think that for everyone who calls and cancels their orders, they will have that many fewer to fulfill? Maybe it's a ploy to recover some of the damage.

[lizzie64]

Momtomootoo,

I totally agree, and can hear the "I told you so's" as we speak. I placed my order using the code once. So be it. What kills me is their decision to cancel all the orders. This past week alone I spent over $200 at the Freehold Disney store. I bought all new merchandise that was not on sale.

We will be spending thousands of dollars on our next trip in May. I don't see how disney can justify cancelling my order over a lousy $15 code that caused me to purchase another $100 online. It's their loss because I won't reorder that merchandise.

[peachgirl]

Originally posted by beansmom
My stuff can sit there, too. Did y'all ever stop to think that for everyone who calls and cancels their orders, they will have that many fewer to fulfill? Maybe it's a ploy to recover some of the damage.

Everyone should do what they think is best and I'm not being critical of what anyone else chooses to do. As for me, I'm not going to spend one second of my time "helping" them straighten this mess out. If they want the orders cancelled, THEY can call ME. Of course, my orders were on a charge card and so I don't have the debit card problem. I've read that it puts a hold of some kind on the card for the amount of the charge, but it isn't going to actually be charged so I couldn't care less. It can mold in the warehouse before I call them. As for some being happy about the results of all this? Well I care about their opinions now just about as much as I cared then.

[Minnie's Mate]

You can check the instructions for redemption on my post (next to last post on page 2). In addition, the following was part of my post:
Wew! That took a lot of typing. Anyway, I called the 1-800 number and was told that if you order over the phone, you would not have to mail in the card. That was a control messure to keep people from using it more than once. When you order over the phone, they make a record of its use and you can't use it again.

Don't know if this helps, but it seems to me, you should have printed your receipt. If you didn't, you should have some record of the transaction on your computer that you could mail in. Just go ahead and mail it in now and your order will be processed in a few days.

I don't think Disney is recending the promotion, just provinding directions on how you can use it. That doesn't seem so unfair to me.

[shoes99]

I used the HOLIDAY code on 11/2 and spent $115.00, after the code and taxes, the receipt came to $106.01.
This morning at 9:07AM I received a shipping confirmation email that my order had been shipped. Amount Charged: $120.73
I immediately sent an email and cancelled my order. The return email said my order was already shipped and cannot be cancelled.
I called the 800 and fought with the CM, she then said my cc was charged $106.01....I told her that I would have used the 10% DisneyClub discount on my order if they weren't going to honor the $15. She seemed confused and said I had to send in the coupon. I will call credit card services now to see how much was really charged to my Disney Credit Card.

[vald1977]

I just sent an e-mail to guest relations having them cancel my order and letting them know how disappointed I am with this whole situation. First THEY aren't clear with their offers and now they don't even have the common courtesy to contact me and let me know what is happening with the situation. That to me just takes the cake! I am sitting here in tears because I am so angry! If these charges had been on a credit card instead of a debit card, I would do just what Peachgirl plans to do and let the stuff sit there until they were FORCED to contact me and straighten out their own mess but I can't let this whole thing screw up my checking account. It really is a shame because I do enjoy buying from the Disney store and planned to buy quite a few more Christmas presents there. From now on, I will be spending my money in a store that appreciates my business. I think I will be checking out the WB online store too.

[familyoffive]

No matter what takes place, Disney will be unable to satisfy everyone. There were people who didn't know about the required cards and learned about the code from websites. Is it unfair to not honor all of the orders? It appears that Disney has chosen to wait for "guests " to contact them and allow for the guests to provide the cards associated with the code. If people feel strongly that Disney is wrong, then stop spending money with them. Stores make mistakes everyday, just like every other business.

[peachgirl]

If we turn this into a debate, the thread is going to be shut down because this isn't the debate board. I for one would like to see the thread stay so that those that are afffected by this can stay updated on what's going on and find out what others who are affected are doing. I'm sure there are a lot of people who would enjoy debating the issue, but I hope we don't start doing it here.

[beansmom]

If these charges had been on a credit card instead of a debit card, I would do just what Peachgirl plans to do and let the stuff sit there until they were FORCED to contact me and straighten out their own mess but I can't let this whole thing screw up my checking account. Well, if they debit your account, then they have shipped the items. They do not debit any cards before processing the order other than the $1 charge to make sure the card is valid. I used my debit card also and have
already deducted the order amounts. If they never send them, then I will just add the money back in. Either way, I'm cool.

I do think it's a particularly crummy tactic to just let the problem sit there without resolution....of course, in the last few years Disney has totally lost the definition of customer service.

[peachgirl]

This is an excerpt from another post I read:

"I purchased an item using my PayPal. The money the Disney store took out is pending charges. According to PayPal, those pending charges will automatically be taken off after 10 days."

So even if you used Paypal, unless they ship the item, it appears you won't actually have paid any money out. I use Paypal a lot, but only for receiving payments and paying by cc, so I'm not familiar with using it for something like this.

Shoes99- Please post what you find out about the charges. I just can't believe they will attempt to charge any amount other that what was authorized in the original transaction. I know they changed the terms on using the card after this all started, but in those cases, the discounted total won't show on the receipt as it does now.

[TeenaS]

Remember everyone, if you get the order and they don't deduct the $15, you can always take all the merchandise, the box, your receipts - everything - back to your nearest Disney Store and demand a full refund including the shipping charges because they messed up your order and didn't credit you the $15.

[vald1977]

The "pending debit" charge for this order has been taken off my debit card account. Not sure when this happened because I didn't check it this morning before e-mailing Disney store. To clarify my earlier post, I didn't mean that they had taken the money out yet just that it was pending. To Shoes99, I hope you are able to straighten out your credit card charge. Please let us know what happens.

[DianeV]

I find it ridiculous that Disney would handle orders that were placed within the paramaters stated at the time this way. The orders went through with no stipulation stated anywhere about mailing in a card.

I believe any orders that were placed after the "correction' was made should require the card be sent in but orders that were placed when it didnt say anything about that should be honored.

Disney if you are reading this I AM VERY DISAPPOINTED IN YOU AND YOUR SO CALLED CUSTOMER SERVICE.

I will let my order sit as well.

[Luv2Roam]

I have to say in all my years of ordering over the phone, through the mail, on-line, I have NEVER run across this before.
I can't imagine any company first screwing up they way they did, if they did not want the coupons used as they were. (Like most here, I have yet to hear/read anything "official".)
But then to mis-handle it again in this manner. :mad:
Of course I have never had another company use my debit card without my authorization, or charge me when items haven't been sent. But they did this to me in recent months too.

[aero99]

I emailed them around 10am cancelling my orders. (I haven't gotten a reply yet) I don't have the time or patience to deal with this. I have only ordered from the disneystore.com once this year, but used to buy a lot from disney auction and the physical disney stores. Slowly everything is just adding up and I have had enough. First they close my disney store, then they cancel the disney club, and now this. Shipping and Handling from the disneystore.com is too much for me to ever buy from them again. I am realizing that I don't need disney things for my house. I don't need to wear disney clothing, and I don't need to give disney gift. In the long run this all has saved me a LOT of money but has cost disney a lot of sales on my behalf. (I recently swore off the pins: 2 months clean!) I will continue to visit the parks and maybe check out what is in the stores, but the whole Disney fantatic that I was has died. GOOD LUCK WITH YOUR ORDERS!

Melissa

[Kacey]

I agree with aero99, I think Disney is shooting itself in the foot. It's not that they should give us something for nothing, but they are smart enough (after all these years) to release a code that can't be used by others. They change the rules at their own whim. It's a little discouraging, and will definately affect my shopping with them in the future.

Hope someone from Disney monitors this board, maybe they will realize all the ill-will this incident has generated! With Christmas coming up too!

[peachgirl]

Someone on another board mentioned this and I thought they made an interesting point. From the nice "thank you for your order" email:

"Return to DisneyStore.com to fulfill your winter wishes, or send your coupon to a friend and share the Magic of Disney!"


I never really paid attention to the email I received after placing the order. Yes, I know this was for the 10% off "snowflake" discount. The point is that Disney apparently is encouraging guests to share their discount codes, which might just lead to a little confusion when one gets a discount code from them. Also, in that same email it says "Good for next purchase only." Does that mean that if I use it ( which of course I'm not going to), I can't pass it along? And what's to stop someone from using it over and over again, especially since this offer came with each purchase? Talk about confusing policy.

[cinmell]

I posted this response to another thread on this board that I came across. I actually saw this code on a coupon site (not this board) that said nothing at all about needing a gift card. It just said to receive $15 off order, use code HOLIDAY. I ordered or pre ordered Lilo and Stitch and the code was accepted and the total was $11.68.

Since this is a pre order item, I just called the Disney Store online to ask if this item was going to be shipped on the release date or if they will mail it earlier to receive it on the release date and the total they had was $27 and something cents. The cm said that the gift card would need to be mailed to them in order to receive the discount and that the total price was going to be charged when the item shipped. I told the CM I obtained the code on a coupon site therefore didn't have a card and didn't know I needed one so I cancelled the order b/c I'm not paying $27 for Lilo and Stitch. The CM was very polite.

Like I said I saw this code on a coupon site and didn't know it was an error. I guess I just thought Disney was trying to hype up their sales going into the holiday season. I'm glad I called to find out the ship date otherwise I would not have known about the issues with this code and the code not being honored. Please make sure you check your orders, otherwise it sounds like they are going to charge full price for your order.

[4greatboys]

I was just sitting here wondering how Disney could charge you more for you order. There is always the filing a dispute with your credit card company. If you send them a copy of the oder confirmation and the amount approved shown on there it seems they would only pay that amount. Maybe its just wishful thinking on my part but if companies could charge you more afterward seems like the credit card companies would have gone bankrupt a long time back. Anyone here work at a credit card company and know anything about this?

[familyoffive]

We have stopped buying the videos from Disney(Pre-orders). On several of the preorders, we did not receive our orders until 2-3 days after the release date. We save money waiting and getting these from Walmart. I always thought that buying it from Disney would get it to us sooner, but that only happened once.

[beansmom]

I was just sitting here wondering how Disney could charge you more for you order. There is always the filing a dispute with your credit card company. It is my understanding that legally they cannot do this. If they ship your items, then they must honor the agreed upon price that you got in your email confirmation. Otherwise, we can report them to the Attorney General of the State of Florida and your own state. Just because Disney is huge, doesn't mean they're always right.

[peachgirl]

The cm said that the gift card would need to be mailed to them in order to receive the discount and that the total price was going to be charged when the item shipped.


Did you tell the cm that you had a receipt showing a total lower than what you were going to be charged? I assume you copied your confirmation page or have an email receipt. What she told you are the rules that were put in place after a lot of orders were placed, Sunday I believe. Before the rule change, your receipt showed the discounted price, now when you place an order your receipt shows the full price and the terms of the discount say just what she told you. I'm just wondering if she wasn't just giving you the new policy, not realizing your order was placed when you weren't required to mail in the card. If she's not, and they actually intend to attempt to overcharge customers there are people out there who have a much bigger complaint than I do. That is, they had the card in hand from making a valid purchase, placed their online orders before the new rules were in place and either didn't keep the card or are unaware that they need to mail it in. I don't care what Disney says, they can't do that. As for charging more than was authorized to those of us who didn't have the card? They can try it, but they can't get away with it unless we let them. Surely they're not willing to alienate not only those who honestly didn't know they weren't entitled to the discount but also those that were? This just gets stranger by the moment.

[KaitlinsMom]

Does Disney know that April fools day is in April and not November?

[lizzie64]

It just astounds me that Disney has not even acknowledged this "error". No phone calls, no e-mails, NOTHING!!

Do we not give them all our information when we place an order, in case of any problems.

What kind of customer service are they following???

[shoes99]

Update:
I called The Disney Credit Card Services and I accessed my account online. Todays charges do not appear. When I talked to customer service they said today's postings will appear tomorrow.
I did get another email from The Disney Store and they said that the original amount which shows on my original invoice will be charged. Will post tomorrow.

[AuntBJ]

Shoes99:

About what time on 11/2 did you place your order?

[Tay N Evie's Mom]

I don't believe Disney was in error on this. If you are going to use the promotion code "Holiday" then you have to abide by the guidelines for that promotion. I had one of the $15 holiday cards and it said on the back that in order to use that code you would have to surrender the card in order to get the discount. It's not Disney's fault that it was touted across the internet as a $15 free for all and these various sites who posted the code didn't check it out completely or give the complete information about the promotion. You have to take what you read anywhere with a grain of salt until you find out what is in the fine print. Did any of you call Disney before you placed your order to find out the specifics of the promotion? Probably not. You simply assumed what you read second hand was correct and you know what the saying says about people who assume...

[DianeV]

There was no "assuming" going on here. There was a code posted, as many are, that people ordered items with and it went through. It did not state anything about a card being needed on the site. Disney messed up and they are handling it horribly.

[peachgirl]

Tay N Evie's Mom.....
I'm beginning to sound like my mother, BUT...:D We've managed to discuss the details of this offer for a couple of days and over 50 posts without getting accusatory and nasty with each other. It would be nice to keep it that way. We all know what happens when people start arguing on this board..the thread gets closed. As I said in an earlier post, I'm sure there are lots of people who would love to argue about this on the debate board.

[Luv2Roam]

That was part of my probem as stated above. I did happen to have two of the red cards to be used during a specific time frame.
I can honestly say it did not occur to me the red card was the HOLIDAY code being used on the website. (DUH -- what can I say?)
And had the website stopped me or even stated HEY STUPID, we need your card mailed! I probably never have ordered the items anyway.
What is really dumb is I figured out by placing my order the way I did, as opposed to how I usually do, I saved a whole whopping $14.96. :rolleyes: All this brouhaha and hassle for a lousy $15. :rolleyes:
That was really worth loosing a good, steady customer over, wasn't it Disney? :p Just one of many reasons why their stock is in the tiolet, IMHO.

I would LOVE if Disney would now overcharge me.

I didn't push the issue with the attorney general when CRO charged my debit card TWICE (unauthorzied at $104.34 a pop). The Nebraska AG asked that I file a complaint so they could investigate.
No, I didn't. I put up with Disney's crappy attitude and went on. (Not even a I'm sorry we screwed up. More like a Who do YOU think YOU are and Tough cookies attitude. And all this because of one CM screw up after another. They just kept compiling.)

Then WDW Merch charged me June 1 on my cc for a shipment not shipped until a month later. (I recieved a How was our service questionnaire weeks before I got my merchandise!)
Again no apology or explanation. And even that order was a hassle from day one. :rolleyes: It was so much bother, I got free shipping. That's why I let that one slide.

No more from here on. :mad:
Not that I am not going to avoid them now anyway.
Once the DC discount is gone, that will greatly diminish my store purchases. So I guess the bright side is I will have more money to spend elsewhere and I'm sure with less grief. ;)

[DizneyDogs]

Has anybody wondered about the 39 cents postage that Disney is going to reimburse for sending in the card? Does Disney not know that postage is currently 37 cents??? Think about all this extra 2 cents now that they will be spending. LOL just makes me laugh.

Also I was wondering if now you can use your Disney Club Discount and the Holiday Magic Card on the same order? Well I emailed and called and both times I got the response that yes you can even though on the back of the $15 card it says can't be combined with any other discount.

Does Disney have any clue as to what they are doing anymore? Sure makes me wonder.

[4greatboys]

My debit card charges are still pending and the other 2 I charged on credit cards. I called one of credit cards and asked if Disney could charge more than the approved amount and I was told they could not. So like the rest of you I'll just wait it out.

[BethR]

Originally posted by peachgirl
We've managed to discuss the details of this offer for a couple of days and over 50 posts without getting accusatory and nasty with each other. It would be nice to keep it that way. We all know what happens when people start arguing on this board..the thread gets closed. As I said in an earlier post, I'm sure there are lots of people who would love to argue about this on the debate board.

Thank you peachgirl! ;)

[peachgirl]

BethR.....Don't be too grateful, I'm just trying to get your job.;)


Here's an interesting article about the subject at hand. Too bad we have to read articles on the internet to find out what's going on...

http://news.com.com/2100-1017-964831.html?tag=fd_top

[Luv2Roam]

Thanks peachgirl!

[familyoffive]

The last line in the link you provide states it best.

[KaitlinsMom]

Thank you peachgirl for posting the link - I think we all just wanted to know what was going on -

[beansmom]

I KNEW I had seen that stupid card somewhere...I did get one back in the summer at the Disney Store when we pre-ordered Monsters Inc. and spent over $100 bucks in the store.

My only question is how are they going to determine who 'legimately' got the code and who didn't? I got it after paying cash at the Disney store. They don't know who I am by name

[Ithastobe]

Thanks Peachgirl for the link on this. The article stated "Instead, the company used two different codes on all the gift certificates it issued, one for customers who had previously shopped in its brick-and-mortar stores and one for those who had previously shopped online or over the phone. " I thought there was just one code 'holiday'.

The article also states "The company is determining which customers had legitimately received and used the gift certificate and expects to process those orders within the next two days or so, she said. " I wonder how they will determine that?

What does concern me, is the statement "But those customers who placed their orders after Disney posted the notice will be charged full price, she said. Disney will refund the amount of the coupon after it receives the coupon from them, she said. " If I have a written confirmation from them for the discounted price, I wouldn't want them to charge full price.

What a fiasco for them, huh? Bet someone is working overtime on this!

[peachgirl]

No problem, I live on the computer so I tend to run onto things every once in while..

I wouldn't take this article as the absolute gospel truth. It is after all an interview with a media source and companies have been known to not be completely upfront about things and talk in doublespeak. It does, I think, give us a good look into Disney's attitude towards this. Comes off to me as the "poor little company being overrun by the big bad consumer".

[Ithastobe]

Agree Peachgirl!

I appreciate the link however because at least someone, s-O-M-E-W-H-E-R-E, is acknowledging this! I expected to have seen something from Disney to recind the order. I'm like "alright already".. cancel me if ya will! But it still sits in never never land 'active, sitting in the warehouse or something..'.

It can sit there until the cows come home too! I just don't want to be charged full price, don't need the stuff that badly. We're also just getting in our bills from our Oct. 19 - 23 WDW trip!

I will say this... this has left a poor impression of their site to me. I thought I used a legitimate code, and that lured me to the site. I ordered things from it and I was a first time customer for online (usually head to the mall). After this, I have little confidence in the site as 'secure'. As someone else posted, a discount for the inconvenience would be nice, if they indeed cancel orders. There are consequences to every action... and if this was a goof on their part then that's what it was.

Awaiting tomorrows 'news' on this!!

[Luv2Roam]

I haven't heard anything yet either. At this point I don't care if I get the stuff or have anything further to do with disney.com.
I prefer to deal with more legitimate companies.
I've already crossed CRO off my list, due to bad consumer/legal issues; disney.com is off my list now too. Due to past screw ups, I don't use my debit card with Disney on-line/phone.
Now what does that tell me as a consumer of this company?
Simple -- I'm dealing with the wrong company. At least most companies try to make themselves look honorable, if they aren't. Disney has flat out proved to me one too many times when I buy over the net/phone They Don't Care.

[Gillian]

I think they're handling it well, if they really do honor discounted orders placed before they posted the notice about mailing in the cards.

BTW, does anyone know what time they put that up? My printout just says 11/2. I did not get any messages about the card.

[4greatboys]

I ordered on 11/2 an no notice popped up I needed a coupon or anything else. The only thing it said about the discount was I could only use 1 discount and it gave me the option of using dc or blast for 10% or the $15 off. My debit card doesnt have the 2 charges pending like it did, they have been dropped off. All my orders still show active. And yet still no e-mail or anything they cx my order. Sad, sad customer service:(

[peachgirl]

I think they're handling it well, if they really do honor discounted orders placed before they posted the notice about mailing in the cards.

BTW, does anyone know what time they put that up? My printout just says 11/2. I did not get any messages about the card.


If you don't have the discount card to mail in, there is no indication that Disney is going to give you the discount, no matter when you placed the order. The closest thing we have to an official word from them is what they stated in the article:

"The company is determining which customers had legitimately received and used the gift certificate and expects to process those orders within the next two days"

Sounds to me like if you didn't have the card, you won't get the discount. Now how they expect to actually be able to do this is another story, but then again, I don't believe much of what disney said in that article. I think 90% was pr garbage. I can't tell you exactly when they posted the new requirements, but it was in the late afternoon on 11/2. Your best indicator of whether or not your order was placed before or after the notice was posted is if it shows the discounted price on your receipt. If it does, you placed your order before, if it doesn't, you didn't.

[Gillian]

So I guess this means that if they determine that you had the card, but placed an order before the notice was posted then you don't need to send it.

Customers who placed their orders before Disney posted the notice do not need to send in their cards, Gladowski said. The company is determining which customers had legitimately received and used the gift certificate and expects to process those orders within the next two days or so, she said.

BUT, if they determine that you didn't get the card they will not honor the order?

[peachgirl]

BUT, if they determine that you didn't get the card they will not honor the order?

That's the way I read it. Keep in mind, there have been posts by individuals who have said they called Disneystore.com and got a different story. They were told that for orders placed before the notice was posted, Disney was going to honor one order per customer. On multiple orders they were going to honor the highest $$ order and cancel the others. It's not a done deal by any means.

[DizneyDogs]

I just got 2 shipment confirmation emails this morning from Disney saying that 2 of the orders I placed on 11/1 were being shipped and they were charging me the higher price without the $15 discount even though I used the Holiday code and I do have 6 of these $15 cards in my possession. Has anybody else got the shipment confirmation emails?

[patsal]

Check your credit card to see what was charged on it. I rec'd confirmation that listed the price as $75.01 which did not reflect the $15.00 coupon, but when I checked the amount charged to my card it was only $60.01. Maybe they think (hope) people will call and want to cancel the order? :confused: I have not received shipping confirmation on all of my orders though. If they are not planning on sending the merchandise for the price agreed upon in the original transaction, I think they should notify us. I really don't need everything I ordered, but the Lilo DVD is a Christmas gift, so I'd like to know if I need to go and pre-order it in order to receive the lithos. If they do not communicate with me, I think that it is fair for me to expect them to honor my order since it tells me that shipment will occur on Dec. 3rd.

[beansmom]

I don't know what they're planning but goodness, they were flooded with orders and it will take them sometime to fill and ship them, even if they do honor all of them.

I guess I'm gonna take my widdle gift card and buy the ornament set that I MUST have just in case they don't ship it.

[shoes99]

Update:
I ordered on line on Saturday 11/2/02 5:53PM
on 11/6/02 at 9:07AM received a shipping confirmation that my goods were shipped and the charge was $120.73.
I made several calls and sent emails, the CM at the Disney store phone line gave me a hard time, but an email confirmed that my cc was charged only $106.01.
I checked www.disneycreditcard.com and my account was charged $106.01 today.
Michele

[ilovebwv]

I just thought I would let everyone know, I got home today and received 1 of the items I ordered on 11/2 using the Holiday code (and no I do not have the card, I am one of the people that did not realize this was a code that required a card). This item was the highest priced of the 4 items I ordered, I did receive the $15.00 off and the correct amount was charged to my credit card. My other items are still listed as active and at the distribution center, when I bring up my account on the Disneystore.com web site. It will be interesting to see if I get the other items. What is ironic is the other items I ordered are Christmas gifts for other people and the one item I got was a pin set for myself! LOL

[Luv2Roam]

I received two shipment e-mail confirmations today -- for the full amounts, without deducting the $15 on each. And it shows they were shipped yesterday! Although earlier today it wasn't showing this.
I won't know until tomorrow morning (or maybe even later) what amounts actually hit my card. (Not showing yet.)
If it doesn't show tomorrow, I am going to verify the charged amounts with VISA.
My account information on the Disney web page shows the totals, including the $15 discounts.
We will see...
I hate to start in on another fight! For full price I would either refuse the shipments, or send the order confirmations to VISA and debate the remaining expense. :rolleyes: But I just want to forget this episode and move on. :p

[4greatboys]

I still havent rec'd any e-mail about shipping. But my cc company told me they cant charge you more than the approved amount.So it seems even if they try to charge you more, you just write a dispute about the charge to the cc company and attach the order confirmation. I dont think anyone's cc is going to let Disney charge more.

[Ithastobe]

Boy... if I'm charged more than what my order confirmation states (i.e. no $15.00 credit), I'll be mad! I didn't think a company was allowed to do that?

I prefer admission of terms of code (officially from them), along with option to cancel order or re-bill me for full price if I don't have the card.

Question for those folks who rec'd order confirmations... when you go online does the order status change from 'ACTIVE', and what does it change to where it said 'in distribution center'?

This was my first online order for Disney (and maybe my last LOL)!

[familyoffive]

There are two threads going on the debate boards concerning the use of the code. Please join in the fun over there.

[Bob NC]

I used this code and there were no rules I saw. I knew nothing about a card. I did not know it was 'wrong'. The site accepted the code, they even made me register first. You would think that an online store would have some way of confirming restricted coupons, if the coupon WAS restricted. "Realistic"? I have seen MUCH better offers than this one that were "realistic".

You say you learned of the same code, tried to use it, then received instructions telling you you couldn't. What would you have done if you were presented with no instructions? You would have done just like I did and continued the purchase.

Another question....If this code is not "Realistic", then why did YOU try to use it?

[4greatboys]

Minnie's Mate--you are obviously confused about where to post you comments. This is just an FYI thread if you would to offer your opinion of the whole thing then go to the debate board. There are many codes posted on the internet for disc room and such that anyone can use. If you are not eligible for the disc--such as AP rate if you are not an AP holder then Disney lets you know when you try to make your ressie. In this case when I placed my order no mention was made of needing a coupon. If it said please have your coupon ready to mail in or whatever then I would have know and not used the code since I would not have had a coupon to send in.
And if we are so in the wrong--why are you posting comments here that you know may get the thread shut down.It seems as if that is your intention. Seems as if your high morality may be slipping a tad.

[Wonderlandmom]

It seems like when Minnie's Mate tried to use the code, Disney had changed the site and the rules came up. Minnie's Mate must not be aware that before late Sat night NO rules or restrictions were on that site about the code. It seemed legitimate, like lots of other codes I am sent. The only restricition up was "one per purchase". It simply seemed like a decent sale to me. I placed an order that was $40, after the code I paid $35(with shipping). About like a 10% off and free shipping deal. No restrictions were stated at that time.
Back to the budget board: My order still stands. I did place it before restrictions were noted, not sure if they will ship it. I also want to know if the order tracking changes from "Active" to "Shipped" or whatever when the order is sent. ??

[Wonderlandmom]

Just got this in e-mail. I will cancel this order and redo with a free shipping code or 10% off code I received. Hope they are true codes!!!

Dear Disney Guest,

Thank you for your recent order in which you redeemed a $15 Holiday
Magic Card. We have just learned that information about the Holiday
Magic Card was inaccurately posted on certain Web sites and email
services without Disney's prior knowledge or authorization. Disney
provided the Holiday Magic Card only to Disney Guests who
participated in a retail promotion that ended earlier this year.

Use of the Holiday Magic Card is subject to all the terms and
conditions printed on the back of the Card, as re-printed below.
Each Card is valid for only one transaction and cannot be used in
connection with certain merchandise and other offers, as stated in
the terms and conditions.

To enable us to release your order for shipment, we need to match
your actual Holiday Magic Card with our records of your actual
order. Please mail your Holiday Magic Card(s), along with your
name, address and Order Number(s), to:

Holiday Magic Card Redemption
Disney Online
P.O. Box 29144
Shawnee Mission, KS
66201-9144

Upon receipt and verification of the above, we will release your
order and credit your account for any applicable Holiday Magic
Card discounts, plus $.39 for postage reimbursement. If we do not
receive your Holiday Magic Card by midnight on November 23, 2002,
your order will be canceled.

If you have any questions, please contact us at
guest.services@disneyonline.com or call us at 800-362-8319.
We apologize for any inconvenience that this may cause.


Sincerely,

Disney catalog and DisneyStore.com


Terms and Conditions

- Card valid November 1 - November 10, 2002.
- Card valid for one transaction only. No refund on any unused
value.
- Additional value cannot be added to this card.

This promotional card is redeemable for $15 towards the purchase
of merchandise sold at any Disney Store in the U.S., at Disney
catalog, or on DisneyStore.com. Not valid on theme park passes,
Disney Dollars, gift certificates, gift cards, pre-sales, animation
art (all cels and limited edition prints), Walt Disney Classics
Collection, Disney Store phone orders, or shipping and handling.
Not valid in combination with any other sales promotion, gift with
purchase offer, or discount. Merchandise must be in stock at time
of purchase and can only be exchanged for identical items & returned
at the discounted price with a valid sales receipt. Not valid on
previous purchases or price adjustments. This card cannot be copied
and will not be replaced if lost, stolen, or damaged. Promotional
card has no cash value. Void where prohibited. Employees of the
Walt Disney Company, its subsidiaries and their immediate families
are ineligible. Use of this card is acceptance of its terms and
conditions.

[Luv2Roam]

Hey -- it's me -- the big time crook who surfs the net to steal from Disney! :jester: ;)
My shipment staus reads "Order is closed" and "Shipped" -- on both orders.
The charge still wasn't on my VISA this morning. so I called VISA.
I was charged $.84 more each shipment than my original e-mail confirmations read. Guessing this comes into play over shipping or tax differences.
It's not the full $, plus shipping and with no DC discount. Which was going to be my concern. Then I was just going to refuse the packages.
As for the above -- let's face it --it's not worth the time to type a response, and who cares what they think anyway? No one is going to change anyone's mind on this situation.
I just think this whole thing was Disney's error, if they did not mean these codes be used as they were. Again, I have never heard/received anything official to say it WASN'T meant to be used as it was.
I do plan on thanking Disney for honoring this order, if this was not their intended outcome. And I think ANY company should have honored this if they made a mistake. It's not like a newspaper ad, that gets retracted in another section or something. We were never given an indication at the time of order this was not legite. And I haven't heard anything from Disney saying it's not. So why would I think different?

[DianeV]

I also just got the "email" from Disney this morning. I responded to let them know that I think they handled this totally wrong. There were no stipulations on their website and the orders went through. I think they are wrong to not honor orders placed becasue of their lack of planning.

Not that I expect to get any response..I am losing more and more faith in Disney.

[BethR]

WOW! Well, THAT teaches ME to always start at the top when reading threads! :rolleyes:

Don't worry, I am not going to shut down this thread - YET ;) . I will simply remove any posts that go against the Guidelines for Posting. Specifically the one that states "No Personal Attacks." And the ones that asks that you post on the relevant board. ie: Budget posts on the Budget Board, Debate topics on the Debate Board.

Now you may continue. In a FRIENDLY manner PLEASE! :)

[tinkerbelle30]

I filed a complaint with the better business bureau-BBB.com.-the fact that i received e-mails thanking me for my orders and then no follow up from them really irked me.

[familyoffive]

Wow!

[Minnie's Mate]

4greatboys, you are right, I am confused. Based on the comments I have read, I thought this was a “berate Disney” thread. There are so many opinions of Disney offered here, I thought mine would be welcomed, too. But seeing that my last post has been deleted by the moderator and everyone else’s hasn’t, I guess I was wrong. Apparently I stepped on people's toes.

As for getting the thread shut down, I mentioned that in my post because when Tay N Evie's Mom posted the following: “You simply assumed what you read second hand was correct and you know what the saying says about people who assume...” Peachgirl wrote: “We all know what happens when people start arguing on this board..the thread gets closed.” The moderator thanked Peachgirl for her post.

Wonderlandmom is correct Bob NC, I was out of town visiting family over the week end from 11/01 through 11/03. When I returned, there was an e-mail from “Watchit” stating that this code was on Mary Waring’s site, Mousesavers.com. She is usually very thorough and doesn’t post things that haven’t been verified. This is why I tried the code on 11/5/02.

After speaking with the CM from the Disney Catalog I checked Mousesavers.com and the code and any reference to it were not on the site. Evidently Mary discovered the code wasn’t for the general public and removed it. In reference to being realistic, I was not referring to the code.

By the way, Wonderlandmom, thank you for your open mind.

[BethR]

Minnie's Mate - please check your Private Messages. Since your e-mail is not available, I had to contact you in that way.

[catsrule]

I called today and cancelled everything, it just isn't worth going through all this headache.

[BethR]

Nice to see you Mary Jo - AND Simba! ;) :teeth:

[vald1977]

I also recieved the posted e-mail from guest relations this afternoon even though I already canceled my order on Wednesday. I still feel that they should have honored the orders but I am grateful that they have at least acknowledged that this has been an incovenience even if they haven't come right out and taken responsibility. That was what bothered me the most. I still will not order from the online store ever again -- not worth the stress. Good luck to everyone else.

[peachgirl]

Wow, I go out for a few hours and I miss everything!:D I too got the email from Disney, but I'm a bit confused. In the email they didn't list all my order #'s. I had 5 orders that were placed on my account and the email only lists 4. Does this mean they're honoring the first order( my first order was the Lilo & Stitch DVD Set, so they wouldn't be shipping it anytime soon)? I'd like to know only because if they plan on honoring it, I want to cancel it. I know in the news article they said they were going to honor the orders placed before the notice was put up, so is this what they're doing? I had finally decided to cancel all my orders, and I will tell them in the email not to wait till the 23rd, but I was just wondering about the missing order number. Anybody know? I'll save the other stuff I have to say for the debate board.;)

[BethR]

Originally posted by peachgirl
I'll save the other stuff I have to say for the debate board.;)

THANK you peachgirl! :)

[peachgirl]

Hey, I read the entire thread, what was left of it at least. I knew you'd get me if I tried anything. :D

[Luv2Roam]

I just received a reply to my e-mail from Tuesday. (guest servces)
Not much said other than my orders were sent, with discounts deducted.
I replied yes, I saw that since I had written, and thanked them profusely for doing so, and for getting back to me, yada, yada, yada. (This mess is not this poor CM's fault who wrote to me. I am sure they are getting a lot of grief.)
So I do find it interesting I have yet to have any indication from Disney that this $15 discount was not legit and handled as should be.
Really, if I didn't read this board I wouldn't have a clue there was/is anything out of the norm on this order.
So my point is this whole episode is just odd. :confused:

[BethR]

Originally posted by Luv2Roam
this whole episode is just odd. :confused:

To say the LEAST! :rolleyes:

[catsrule]

Originally posted by BethR
Nice to see you Mary Jo - AND Simba! ;) :teeth:

Didn't know there were other boards than the Cat Board.:p :teeth: :wave:

[patsal]

peachgirl,
From what I am reading and what happened to me, all orders except the most expensive are to be cancelled. My most expensive order is sitting on my Living Room floor. It was the items I needed the least and they were "just for me", I need the Nephew's Christmas present much more than I need a singing toaster or another dust collector! LOL. I want to send back the order that I am not entitled to , but I do not want to be "out" the postage that I paid. I wish they would have just let me cancel all the orders rather than send me the one they made the biggest profit on. I may still return the items to the Disney Store this weekend. I resent that they did not give me the opportunity to cancel all of my orders.

[peachgirl]

Patsal.....Did you have the infamous card? They cancelled ALL my orders. I got 2 emails, one telling me to produce the card or else for one group, the other I just got a minute ago, cancelling my preorder on Lilo & Stitch..apparently you can't use the discount on preorders. At least it saves me an email or phone call, I wasn't going to take any of it. Looks like if you ordered enough for them to make a profit, despite the discount, you'll get your order.

[4greatboys]

Peachgirl--I got the same e-mail for my L&S pre-order. And thats the order I really wanted, lol. No word yet on my other 3 orders. One I can live without, 2 I would like to have but not sure I would get them at this time. I prob am going to reorder L&S--because I want he movie, the pins and the plush. Guess I'll wait for the other e-mails to come in (atleast I hope there are other e-mails).

[patsal]

Peachgirl,
The profitability looks like the big thing here. If the order was worth their while they are honoring it. If not they are cancelling it. I did not have the card, I was not entitled to the discount once the original conditions were revealed. I ordered with the belief that it was a legitimate offer, once I learned that it was not I decided to sit on the orders until Disney acted. I was hoping they would either cancel all orders or fulfill the first order placed only. I'm am only angry because they sat on the orders for a week before they acknowledged their mistake, and they let the mistake fly so long as it was in their best interest. I will be returning the item I rec'd with the discount since I did not deserve it, but I am a little upset that they didn't give me the option of cancelling that order before I had to cough up the s&h.
I'll just buy the L&S DVD at wal-mart, my nephew will not be scarred for life because he didn't get a Lilo $ Stitch plush and pin! LOL My weekly orders from Disney.com will now be curbed.

[Ithastobe]

Someone posted this on another thread... but there is a website 'planetfeedback.com' where you can post a complaint, and read complaints/compliments about companies. That was first time I visited that site and think it is a professional way to voice a 'public' complaint (other than here) to Disney..

I sent an email back to Disney, outlining why I am dissapointed in their website, and the whole experience of this holiday promotion. I too used the code in good faith, thinking it was legit and just another promotion code. It brought me to the Disneystore where I never purchased from them online before, and just my whole experience of this has left a bad impression of the security of their website (no online security), nor of this promotion (in snowflake email, they say I can share with friends, yet with Holiday - that was a big no no). I'm just not pleased and there are plenty of other great offers out there to be had!

Thought I would share the planetfeedback.com site in case others (like myself) didn't know about.

[Lucky4me]

This is the first time I've posted on this topic, I wanted the dust to settle a little... ;)

Disney made a couple of BIG mistakes. #1-handing out an online coupon without a proper identification system. #2-Not setting up their website to correctly adjust orders for the coupon. I don't mind they made a mistake, I don't mind I had to cancel all my orders except one, I don't mind they waited a week to inform me. What I do mind is they refuse to take responsibility for THEIR mistake! They pass it off that it was the fault of one evil coupon holder for putting it out on the internet. Give me a break.
Bad, bad PR. They should have offered at least one item at the discount. I bet there would be a lot less unhappy people.

If they are giving the discount to people who bought higher priced items, I didn't see it for the $70 watch I bought. I would try and contact them about it but I realize it would be of no use. Their online store customer service is horrible. I stopped shopping at the Disney Store last year when it became just a costume and stuffed animal store. Now I will not shop at their online store either.

Thanks for the planetfeedback link! I'm heading there right now.