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View Full Version : Gardengrocer or Wegoshop


scootert
11-19-2011, 04:48 PM
We're thinking about NOT renting a car this time and using one of the grocery delivery services. Any preferences on which one?? Thanks

Sandy321
11-19-2011, 08:53 PM
I think if you use the search on the DIS you will see many posts for each.

I chose wegoshop because the posts I read, I liked the personal attention those posters posted about. I liked being able to get beer and wine - and I liked being able to call and confirm (does garden grocer do the same - probably)

wegoshop, the day we left, blizzard. I called wegoshop when I realized I had forgotten coffee filters, no problems. DH likes Sam Adams and knew they do different kinds - so I told them, whatever. They had just started a new brew and dh loved that they picked it for him! They delivered to our door within 15 min (and again, if you read, sometimes they leave at luggage storage - and I'm sure garden grocer does the same) I also wanted a cake to celebrate - I read the threads on the restaurant board but didnt want to spend $50+ knowing we'd have leftovers - I checked publix - called wegoshop - called Publix to order our cake - - and it all was seemless!

so we'll be using wegoshop again.

kikiq
11-19-2011, 09:53 PM
Both are excellent services. We prefer WeGoShop because we like specific items and have family members that have food allergies. WeGoShop will go to the store you want and select specific items. I also liked being able to check Publix's ad online and add any fresh produce that was on sale.

disneynutz
11-19-2011, 10:03 PM
We have had better service and less cost with WeGoShop.

:earsboy: Bill

burberryplaid
11-20-2011, 05:26 PM
Another vote for wegoshop - I love that they'll shop where we want them to.

Buckeye Fan
11-20-2011, 05:39 PM
We've used Garden Grocer multiple times and have been very pleased. They have products on their site, and you can go choose what you want and add it to your cart. I've also made special requests when I placed an order, and they were more than willing to accommodate it.

Based on the comments from folks on the Disboards, I wouldn't hesitate to use either company. I think it's just a matter of do you want to quickly pick from a pick list (Garden Grocer) or do you prefer to come up with your own list and customize your order (WeGoShop).

scootert
11-20-2011, 05:46 PM
Thanks everyone -- sounds like either company will do a great job. We're taking DD, DSIL and the grandchildren next year. We really didn't want to rent a car just to get groceries so this is a great alternative. Appreciate everyone's feedback...

Starshine
11-21-2011, 09:15 AM
We've used both (with beer and cider added for each as well), and we prefer Garden Grocer. The prices were within a dollar or two of each other, but with Garden Grocer we like that they would just deliver our order to Bell Services. We didn't like having to wait around to meet WeGoShop with our order. :)

mouseaider
11-21-2011, 10:39 AM
Another vote for the Garden Grocer. :thumbsup2

We ordered from them in October and everything was perfect in every way. We also loved the Chef Fabio's frozen dinners. Don't be afraid to try them. They are not the same as eating out, but for the $6.99 per dinner price, we thought they were good and nutritious.

We will be placing another order with them for our January trip in just 51 days.

But as everyone said..... you can't go wrong with either.

Good luck with your planning. :)

Breyean
11-21-2011, 11:04 AM
Just wondering - how far in advance do you have to place orders with either of them?

get_us_to_WDW
11-22-2011, 06:29 PM
We are wegoshop fans...I like the fact that they'll bring beer and wine along with the groceries and they are good about special requests. I've told this story before on disboards - but once when we forgot our stroller we called and they stopped at Costco for use and picked up an inexpensive stroller. I've always had good service and plan to use them in the future!!

mickeysbestfriend
11-22-2011, 06:43 PM
but we did try WeGoShop for the first time two weeks ago and we loved it! They bought the brands we asked for, shopped the store we asked them to, bought sale items when we didn't specify a brand and made a trip to the liqour store for us. This saved us big bucks over checking two bags down and back. We called and asked to change delivery time since our room was ready and they were there within minutes of the rescheduled time :))

Thanks Amy and Cathy!

Hopefully
11-22-2011, 07:10 PM
We've used both (with beer and cider added for each as well), and we prefer Garden Grocer. The prices were within a dollar or two of each other, but with Garden Grocer we like that they would just deliver our order to Bell Services. We didn't like having to wait around to meet WeGoShop with our order. :)

I am just the opposite, I prefer they deliver to my room. I go over the order and the original receipt from the store with the wegoshop shopper. They give you a 30 minute delivery window vs a 2 hour delivery window with Garden Grocer.
I highly recommend wegoshop.
I agree with others, both are reputible

ddoconnell
11-22-2011, 07:56 PM
wegoshop all the way....love them! Love being able to pick the store and our regular brands of things!! My DSis loves getting the receipt to look over and as she is a picky eater, loves getting her regular stuff just like at home! And love them to deliver to the room, that way I get to have most of my time for vacation and not for grocery shopping!!

murcor
11-22-2011, 08:45 PM
We have been using wegoshop yearly for the past 5 or 6 years. You pay grocery store prices and only a small shop and delivery fee.

WeGoShop will go to the store you want and select specific items.

They were more than willing to accommodate any special requests.

GREAT service!

***We have never used gardengrocer

huey duey & luey
11-23-2011, 07:32 AM
We used garden grocer our last few trips, and have been very pleased with their service.

mellvswdw1
11-23-2011, 12:38 PM
We have used both, and we prefer Wegoshop....Amy is very easy to work with and she is very prompt. I prefer to have a more personal service, and they are willing to go above and beyond. Excellent customer service!

Nothing was wrong with Garden Grocer, just not that personalized service or touch, but each to their own!

Melissa

burberryplaid
11-23-2011, 08:49 PM
We've used both (with beer and cider added for each as well), and we prefer Garden Grocer. The prices were within a dollar or two of each other, but with Garden Grocer we like that they would just deliver our order to Bell Services. We didn't like having to wait around to meet WeGoShop with our order. :)

Just FYI wegoshop will deliver to bell services - we did this last time & on our upcoming trip. They will charge you 10% of your order amount as a tip.

Jumpingjack81
12-11-2011, 08:59 PM
We just had a very bad experience with wegoshop. Poor communication from Amy, flat out rude, and unaccomodating. We were chastised for waiting too long to order (we were told most people order 4-6 weeks in advance). We could not get an email or phone call back to confirm or let us know they could not take our order. After we finally got to speak with her, Amy went on and on about how busy she was and was working 14 hour days. That's fine, and I understand. The solution is to simply stop taking orders and quit stringing people along. We had lost the opportunity to use another service so we had to use them, but it definitely left a very sour taste in my mouth and was a horrible way to start a vacation. Be warned that this is a small company that apparently cannot handle much business (we were there during a very slow week).

ilovepooh
12-13-2011, 07:59 PM
We'e used both and much prefer hassle-less Garden Grocer. I had a bad experience with wegoshop. I had to coordinate a meeting time, got the groceries, and brought them up to the room. Not fun! Everything was there. We left and went to one of the parks. She called a short while later and left a few messages on my cell phone saying she hadn't had her coffee yet and didn't calculate correctly thus shorting herself a tip.

We had to leave the park and go back to the hotel to meet up with her to give her her tip. I understand she deserved a tip, but I felt harassed and annoyed by the way it was handled. I would have preferred a message explaining I owed more money and for me to call at MY convenience. Well she got her tip, but I won't ever deal with them again! I much prefer the ease of Garden Grocer! Online ordering and delivered to Bell Services with the tip included during the checkout process. Garden Grocer will also deliver alcohol!

Granny
12-14-2011, 12:09 AM
We just used WeGoShop for a December 3 delivery. They were easy to use, and very prompt. In addition, they were good at communicating delivery status to make sure we knew they would be at the resort at the appointed time.

We ordered 3 days before arriving and they had no issue with that. They told us when we ordered that they were busy but could schedule us for our requested time.

We found them to be friendly and courteous in all communications and with the delivery. I'd use them again if we decide to go that route in the future.

HomerS
12-14-2011, 08:11 AM
We have used WeGoShop numerous times and the service has always been great. Will continue to use them in the future.

OurDogCisco
12-14-2011, 09:51 AM
I've used both and they both have their pros and cons. One thing for us coming from California and not having the same grocery stores it is very difficult to write down what to order and what brand because we don't have the same brands like our mayo is Best Foods and the same exact brand on the East Coast is Hellman's, Dryer's Ice Cream vs Edy's Ice Cream, etc... So, sometimes when we order from Wegoshop things get mixed up. Also, our sizes of products seems to be different. I do notice the place wegoshop screws up the most is between diet and non diet. You just have to be very specific and BOLD the word diet if diet is what you want.

As for Garden Grocer, I find that their prices are higher and so it can be pricey to order. But they never had screwed up on our order since there is little chance for miscommunication because you click what you on on a screen rather than provide a generic list.

Both are great.... I usually place my order at least 6 months in advance so, I get the best time. I know it hard to think what you need 6 months in advance but I have a list since we pretty much eat the same thing for breakfast while we are there.

Sandy321
12-14-2011, 08:31 PM
I kept putting off ordering - saw this thread - and went with wegoshop - we're going marathon weekend, and already got my email back from Amy - I think the "weird" item on our list is coconut water (its a replenishment for fluids, much better than gatorade ) and so I listed where we find it here, and what brand we buy - she emailed saying she knew of 2 other brands, and theirs is also located in the deli area!

so we arent so much concerned with brands, I usually just go to the Publix website, look at their weekly ad, make my selections, when it gets closer I email her an updated list...

it works for us!
(cant wait to see the price of beer and champagne!) :dance3:

lovin'fl
12-15-2011, 07:13 AM
We are using WeGoShop in 5 days :woohoo:. After reading reviews on this board, they sounded best to me. Garden Grocer didn't have some things I was looking for...can't remember what. And they were pricier.

I have a couple of questions.

First, we are flying in and our plane is scheduled to land at 3:42 pm. I asked for WeGoShop to deliver at 5:45, but they set it for 5:30. I am now worried that won't be enough time (even 5:45 may not be). But, we have dinner ADRs for 7:50 at LTT in MK. Not sure how this will work timing wise. Any suggestions would be appreciated. We may may have to have them leave our order with the bellhop? And what does the bellhop do with the cold things? And how do you pay?

Second, they charge a delivery fee, so do you still need to tip above that if they deliver to our room?

TIA!!!!

Splashboat
12-15-2011, 07:43 AM
We had a very negative experience (a couple of months ago) with the woman who runs WEGO now. I had previously posted about our experience on other threads.
We will never use them again. GG has always been great and we have learned our lesson - GG for future orders.

OurDogCisco
12-15-2011, 09:39 AM
so we arent so much concerned with brands, I usually just go to the Publix website, look at their weekly ad, make my selections, when it gets closer I email her an updated list...: I'm only concerned with receiving a good quality brand. I've tried generic brands here in California and I don't like them. I like some store brands but I wouldn't know that since there is difference between East and West coast. I'm kinda a middle of the road type person but when I can't even say what type I like it is harder to write it then, click an online shopping cart. And, to research another website just to shop makes it more time consuming for me.

Anal Annie
12-15-2011, 11:09 AM
We are using WeGoShop in 5 days :woohoo:. After reading reviews on this board, they sounded best to me. Garden Grocer didn't have some things I was looking for...can't remember what. And they were pricier.

I have a couple of questions.

First, we are flying in and our plane is scheduled to land at 3:42 pm. I asked for WeGoShop to deliver at 5:45, but they set it for 5:30. I am now worried that won't be enough time (even 5:45 may not be). But, we have dinner ADRs for 7:50 at LTT in MK. Not sure how this will work timing wise. Any suggestions would be appreciated. We may may have to have them leave our order with the bellhop? And what does the bellhop do with the cold things? And how do you pay?

Second, they charge a delivery fee, so do you still need to tip above that if they deliver to our room?

TIA!!!!

This is why we like Garden Grocer. I can pick a time slot that is just prior to our arrival and they will leave the order with Bell Services - we don't have to be there to receive it or pay cash for it. We don't have to worry if our flight is delayed nor do we have to wait around before we head to the parks. Bell Services will refrigerate whatever needs to be refrigerated. We can prepay with a credit card with no service fee to use it tacked on (at one point WeGo was charging like a 10% fee to use a credit card). I can also add a tip online so that's already done too. We always order a case of water & beer as well. No problems getting what we want. They will charge us the price they pay for the beer at the time they buy it. (They usually call with the amount.)

I think other than the preset list of available items one of the biggest differences between the 2 services is that Garden Grocer doesn't charge that delivery fee. They build the fee into the price of the items. So most people think the WeGo prices are lower but then they forget that they're still paying it in a flat fee whereas with GG you're only paying it on the items you order. So the short answer is yes, they would still expect a tip on top of that fee - that doesn't go to the driver.

I usually place my order 3-4 weeks ahead of time (depending when we're going - as early as possible if going at a busy time).

Ron from Michigan
12-15-2011, 12:12 PM
We have used GC at least a dozen times and never had any problems.

Sandy321
12-16-2011, 12:29 PM
We are using WeGoShop in 5 days :woohoo:. After reading reviews on this board, they sounded best to me. Garden Grocer didn't have some things I was looking for...can't remember what. And they were pricier.

I have a couple of questions.

First, we are flying in and our plane is scheduled to land at 3:42 pm. I asked for WeGoShop to deliver at 5:45, but they set it for 5:30. I am now worried that won't be enough time (even 5:45 may not be). But, we have dinner ADRs for 7:50 at LTT in MK. Not sure how this will work timing wise. Any suggestions would be appreciated. We may may have to have them leave our order with the bellhop? And what does the bellhop do with the cold things? And how do you pay?

Second, they charge a delivery fee, so do you still need to tip above that if they deliver to our room?

TIA!!!!

When we used them in 2010 - our flight was delayed, so I called to let them know our problem - they just had us call when we got to the resort - I also remembered we ordered coffee - but not filters, so I added that to the list... and we ordered Sam Adams, and I asked them to pick anything but light for dh - they had a flavor that hadnt gotten here - and dh was thrilled! I also ordered a Birthday Cake (I called the Publix Bakery from the Publix.com website) So I felt I added things above and beyond -

We paid by check, and I did add an additional tip. Not sure what others do.

I do know that each resort the bellhop does have a fridge sections - we had to use that one year, and then they lost our package - so they let me come in with them to find it -(It was at Wilderness Lodge, and it wasnt a grocery service, it was something we dropped off) They were very large refrigerators with glass doors. I've read posts that people do have it delivered to bell service, pay with Credit card...

Granny
12-16-2011, 01:02 PM
We are using WeGoShop in 5 days :woohoo:. After reading reviews on this board, they sounded best to me. Garden Grocer didn't have some things I was looking for...can't remember what. And they were pricier.

I have a couple of questions.

First, we are flying in and our plane is scheduled to land at 3:42 pm. I asked for WeGoShop to deliver at 5:45, but they set it for 5:30. I am now worried that won't be enough time (even 5:45 may not be). But, we have dinner ADRs for 7:50 at LTT in MK. Not sure how this will work timing wise. Any suggestions would be appreciated. We may may have to have them leave our order with the bellhop? And what does the bellhop do with the cold things? And how do you pay?

We had a similar situation and WeGoShop had us call them when we got to the resort. They then called us as they approached the resort so we could go meet them. If for some reason we weren't there, they said they just deliver to bell services which puts the cold items in a large refrigerated case. They would then charge you an additional 10% for tip and settle up...I assume with a credit card via phone call.

We paid via credit card and there was no credit card fee.

Second, they charge a delivery fee, so do you still need to tip above that if they deliver to our room?


The delivery fee is separate from the tip. The delivery fee is actually their profit to cover costs of operation since WGS hands you the grocery receipt (no mark up on groceries) and you pay their flat fee above and beyond that. The tip can then be added to the bill (if charging) or you can give cash to the delivery person.

But I'd encourage you to call them before you leave to verify all this. :)

franandaj
12-16-2011, 06:08 PM
We have used GG twice before, and the last time they really dropped the ball. Our vegetables seemed like they were purchased at least two days prior to delivery, the mushrooms were slimy, and they forgot our lettuce. Though the lady on the phone promised to make it right, they never credited our account nor did they bring the lettuce.

I've heard pretty good things about We Go Shop, so they will get my business this next trip. I guess since it's 4 1/2 months away, I wouldn't be out of line putting together my list with sizes and quantity.

kendzee94
12-17-2011, 02:18 PM
We are using WeGoShop for the 1st time tomorrow!!! I will let everyone know how it goes. As far as the veggies/fruit goes, when I spoke with Amy, she said that if she wouldn't buy the produce for her own family, she won't buy it for us! So that makes me feel better about buying fruits and not being able to pick them out, and having a complete stranger do it for me. She also offered a second drop off (if needed) at half of the delivery price if we needed anything during the same vacation.