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View Full Version : Email difficulties? Romancing the mouse?


Tweevil
10-31-2011, 02:29 PM
Hello everyone,
I truly am trying to be patient but I have not heard back from romancing the mouse in regard to their home rental. I have sent emails as far back as 3-4 weeks ago with no reply. I am thinking there may be a problem with my emails.

Has anyone experienced this before or am I being impatient? I really want to use them due to their reputation and references from this site.

Thanks for your help,

:banana:

BrerMama
10-31-2011, 07:11 PM
You're not the first person who has posted this in the last six weeks... someone had a reservation and had a hard time getting a response. They do take reservations in the order they receive emails so even if it's been awhile, if you requested a week first, you'd be the one to get it. I'd send another email and mark it "2nd request."

Honestly, this is all making me a little nervous about the 2 weeks we have reserved next summer. Never heard anything but good reviews but this is now at least the 2nd incident in a month where RTM wasn't responding to emails.

Tweevil
11-01-2011, 09:50 AM
:flower3:Thank you for the information.

Does anyone have a telephone number for them that they could PM me? I did not see one on their website.


Many thanks,

cey
11-01-2011, 10:18 AM
It may also be that your week is no longer available. I know that when I emailed them regarding a long term rental (4-6 weeks), I was told that they have many repeat guests in WH, who make up the majority of their renters. I know I was very disappointed with their reply as not much interest was shown in my request for a longer stay. They tried to offer me their place in Windsor Palms which I was not interested in. :confused3

Tweevil
11-02-2011, 06:20 PM
I think I may have to look for another place to stay - unfortunatly. I was looking forward to staying there. :(

I will post another thread for suggestions.

Thanks everyone,

Loveallthingsdisney
11-03-2011, 09:07 AM
I had a similar problem in May. Don't give up! It is worth it, trust me. Don't forget to fill-in the "Subject" line on your e-mail, or it will go to their Spam folder. There must be a phone number on their web site somewhere. If not, I would suggest calling information, or looking on the White Pages website. Like I said, don't give up! The homes are great, the owners are great, and you will be pleased.:yay:

mblokland
11-03-2011, 09:10 AM
Hello everyone,
I truly am trying to be patient but I have not heard back from romancing the mouse in regard to their home rental. I have sent emails as far back as 3-4 weeks ago with no reply. I am thinking there may be a problem with my emails.

Has anyone experienced this before or am I being impatient? I really want to use them due to their reputation and references from this site.

Thanks for your help,

:banana:

Hi,

Having the exact same problem, no reaction at all to my reservation request. Have tried different email adresses resent my email etc.

No reaction at all, on the website i still see the requested dates open. Will wait a little bit longer (now already 1 1/2 week since first mail) to see if a reaction come in.

Loveallthingsdisney
11-03-2011, 09:30 AM
I found his phone number easily on www.whitepages.com. I would post it here, but I don't know if that is legal or not. Just enter Mark Honek, Kissimmee Florida. They live on Fan Palm Way. Good luck!:cheer2:

mblokland
11-03-2011, 05:13 PM
Not stating there phone number at there website is a clear signal for me, so i will wait a bit longer for a reply.

:surfweb: will wait and see..:worship:

BrerMama
11-07-2011, 07:55 AM
They updated the calendar this weekend. Anyone hear from them?

mblokland
11-07-2011, 01:11 PM
They updated the calendar this weekend. Anyone hear from them?

Also noticed that, but no reaction to any of my mails. However got a read receipt back....:confused3

MGV
11-07-2011, 06:32 PM
I have a reservation in December with Romancing the Mouse. Initially, I received a quick reply but then later I did not get a reply for several weeks after submitting my reservation forms. Then I got an email from Mark explaining that he was out of the country for work and Holly was helping her mother move at that time. He further explained that the email system they had set up for that time period was not routing the incoming emails correctly and he apologized profusely. So perhaps they are still having the problem. I would recommend finding their phone number online as someone suggested earlier and trying to call instead of email. Good luck!

mblokland
11-12-2011, 12:30 PM
I have a reservation in December with Romancing the Mouse. Initially, I received a quick reply but then later I did not get a reply for several weeks after submitting my reservation forms. Then I got an email from Mark explaining that he was out of the country for work and Holly was helping her mother move at that time. He further explained that the email system they had set up for that time period was not routing the incoming emails correctly and he apologized profusely. So perhaps they are still having the problem. I would recommend finding their phone number online as someone suggested earlier and trying to call instead of email. Good luck!

Did anyone already reached them, still waiting for an answer. Because i am in a different time zone (+9 hours), giving them a phone call is not my first option.:surfweb:

Tweevil
11-12-2011, 01:29 PM
I have not received any type of reply. After their most recent calendar change I sent another inquiry, to no avail.

I am looking for other options now.

Sorry,

dtum
11-12-2011, 01:51 PM
I have not received any type of reply. After their most recent calendar change I sent another inquiry, to no avail.

I am looking for other options now.

Sorry,

Sent you a PM with last phone number we had and suggestion for another place if it doesn't work out.

SaraJayne
11-13-2011, 02:17 PM
I have not received any type of reply. After their most recent calendar change I sent another inquiry, to no avail.

I am looking for other options now.

Sorry,


I think it's a good thing you're moving on. Not contacting you in that amount of time is unacceptable, especially with the multitude of choices you have in Orlando when it comes to vacation rental properties.

Go with someone that is responsive to your questions. :)

You'll have no problems finding somewhere else to stay. :wizard:

dtum
11-13-2011, 03:06 PM
I think it's a good thing you're moving on. Not contacting you in that amount of time is unacceptable, especially with the multitude of choices you have in Orlando when it comes to vacation rental properties.

Go with someone that is responsive to your questions. :)

You'll have no problems finding somewhere else to stay. :wizard:

I have to agree. We stayed there in June and had a good time, but you don't want to stay someplace that you can't reach.

Looking at Emerald Island for our next trip.

http://puffsvacationhome.com/

they have been very responsive to my emails and my kids loved the look of the game room. That was the one thing with RTM--no game room and you have to pay to use the game room at the club house.

BrerMama
11-13-2011, 03:13 PM
Argh. We have a reservation for next June, but their continued silence in response to emails is driving me crazy. I'm still waiting on a confirmation from six weeks ago. Sent a reminder well over a week ago and nothing. DH thinks I'm getting worked up about nothing, but I booked RtM because they are known for excellent customer service. This (and the thread a few weeks ago from someone who couldn't reach them and was traveling in a week) is not excellent customer service.

Debating whether to cancel or just keep the reservation and hope they get it in gear before June....

Loveallthingsdisney
11-13-2011, 04:57 PM
Did you try to call, and did you put a Subject in the Subject line? I had just a little trouble in May, but after he told me to do that, it was fine. Look him up on white pages.com. Mark Honek-lives on Fan Palm Way.

We had a stellar experience with them. Please don't give up!!!!!!!!!!!!!!!:cheer2:

mblokland
11-14-2011, 03:43 AM
Argh. We have a reservation for next June, but their continued silence in response to emails is driving me crazy. I'm still waiting on a confirmation from six weeks ago. Sent a reminder well over a week ago and nothing. DH thinks I'm getting worked up about nothing, but I booked RtM because they are known for excellent customer service. This (and the thread a few weeks ago from someone who couldn't reach them and was traveling in a week) is not excellent customer service.

Debating whether to cancel or just keep the reservation and hope they get it in gear before June....

Hi, after waiting for six weeks and 6 e-mails with URGENT in subject still no reply at all. Now booked another home at windsor hills (yesterday) and already received 5 mails back:banana:. Not reacting at all is a bad sign and not very polite.

My advise is to cancel and search for someone who reacts on your mail or put there phone number on there site.

Tweevil
11-14-2011, 07:50 AM
Same thing here. I changed my dates and went for another house that is recommended here. Also, I am going to book my November trip with them too. So, they lost not one but two bookings by ignoring the emails.
It's a shame because I really wanted to give them a try.

dtum
11-17-2011, 12:36 PM
Same thing here. I changed my dates and went for another house that is recommended here. Also, I am going to book my November trip with them too. So, they lost not one but two bookings by ignoring the emails.
It's a shame because I really wanted to give them a try.

Just wondered who you ended up booking with.

ADznyDrmr
01-01-2012, 03:41 PM
I just made reservations with them a few days ago. It did take about a day to hear back from each of my emails to them, but the idea of on-site owners makes me :yay:! I'd love to hear about house AND resort details from anyone who has stayed at their homes in Windsor Resort! (We're going to be in the 5BR/5B)
We're going to be there in the middle of October, and since we have NEVER gone that time of year, I'd also love tips on the typical weather that month. I've looked most of this up on various sites, but I'm just excited enough to keep talking/reading about it!

BrerMama
01-01-2012, 04:38 PM
I still haven't heard from them. I send one read receipt, got the receipt that it had been read and still never got a reply. I cancelled my reservation in November and never got an acknowledgement, and I'm still on their calendar. Strange way to do business.

dtum
01-01-2012, 04:52 PM
I still haven't heard from them. I send one read receipt, got the receipt that it had been read and still never got a reply. I cancelled my reservation in November and never got an acknowledgement, and I'm still on their calendar. Strange way to do business.

That's very strange. I would keep trying to make sure you are taken off their calendar or you may end up owing for a trip you don't want! I'm really sorry you are having such a problem. We had trouble a couple times reaching them, but eventually caught up to them. Hope your new place works out really great!

BrerMama
01-01-2012, 05:01 PM
That's very strange. I would keep trying to make sure you are taken off their calendar or you may end up owing for a trip you don't want! I'm really sorry you are having such a problem. We had trouble a couple times reaching them, but eventually caught up to them. Hope your new place works out really great!

Don't see how I could owe... they don't have my credit card number, I never signed a contract, I sent them multiple emails to which they haven't responded. I have made a good faith effort to contact them. There is no phone number available on their website, so I can't call. I would have kept my reservation had they responded to either of my first two emails. It's been over two months since I sent those emails, over six weeks since I sent my cancellation email. At this point, I would think the burden would be on them. Again... I sent a read receipt on one email so I know they got it. They chose not to respond to me.

Tweevil
01-01-2012, 06:05 PM
I still haven't gotten a reply to my 5 emails. It is a shame really...

MGV
01-01-2012, 06:35 PM
We just returned today from the Romancing the Mouse 5 BR/ 5 Bath house in Windsor Hills.:wizard: It was wonderful and we will never go back to staying on site! Holly and Mark were both very gracious and gave us great information on where to shop and back entrances to WDW. They had muffins, OJ and warm chocolate chip cookies for us when we arrived. We could easily come and go in a few short minutes. The house was well kept and had everything we needed. It was great to come home afternoons and either nap or swim when the parks were at the most crowded and then go back to the parks in the evening or just hang out at the house. We had a group of seven: my husband and I, our 24 year old daughter and her fiance, our 20 year old daughter, 17 year old son and 15 year old nephew. Everyone was happy to have their own space and bathroom. We didn't need to pack much because and took only carry-on bags because we could do laundry whenever we wanted. Mark was very responsive when we thought the pool heater was not working. At the end of our stay the whole family didn't want to leave.

I posted earlier that at one point Mark and Holly were having serious email problems for quite a while for which they apologized profusely. I am so glad that I was patient with them and did not give up when they had email troubles because this was our best Disney stay ever. I believe they have solved the communication problems at this point.

ADznyDrmr
01-01-2012, 06:59 PM
We just returned today from the Romancing the Mouse 5 BR/ 5 Bath house in Windsor Hills.:wizard: It was wonderful and we will never go back to staying on site! Holly and Mark were both very gracious and gave us great information on where to shop and back entrances to WDW. They had muffins, OJ and warm chocolate chip cookies for us when we arrived. We could easily come and go in a few short minutes. The house was well kept and had everything we needed. It was great to come home afternoons and either nap or swim when the parks were at the most crowded and then go back to the parks in the evening or just hang out at the house. We had a group of seven: my husband and I, our 24 year old daughter and her fiance, our 20 year old daughter, 17 year old son and 15 year old nephew. Everyone was happy to have their own space and bathroom. We didn't need to pack much because and took only carry-on bags because we could do laundry whenever we wanted. Mark was very responsive when we thought the pool heater was not working. At the end of our stay the whole family didn't want to leave.

I'm so glad to see this! I was starting to feel a little concerned! I would definately be freaking out if I was someone with a close trip date not getting a response! I guess I'll hope that they get all their email issues worked out well before our October trip!
If you don't mind me asking, did you make much use of the resort amenities? Also, what happened with the pool heat? We definately will need warm water in October! I read that they actually have a pool table in that house, was it there when you were renting it?

I'll probably think of more questions...I don't suppose you have pics? I'm so jittery/excited! :goodvibes

MGV
01-01-2012, 07:36 PM
I'm so glad to see this! I was starting to feel a little concerned! I would definately be freaking out if I was someone with a close trip date not getting a response! I guess I'll hope that they get all their email issues worked out well before our October trip!
If you don't mind me asking, did you make much use of the resort amenities? Also, what happened with the pool heat? We definately will need warm water in October! I read that they actually have a pool table in that house, was it there when you were renting it?

I'll probably think of more questions...I don't suppose you have pics? I'm so jittery/excited! :goodvibes

You may want to check the calendar to see if you are listed or if anyone else is for your requested time. We did not use the other amenities although they sounded good. It was just that our teens and young adults were happy playing cards, hanging out in the hot tub or watching movies. I am not sure if the problem with the pool heat was just "operator error" or if it was because the night before was really cold but Mark came out quickly to make sure everything was OK and adjusted the timer on the heater for us. The pool table was used quite a bit and was great for our age group. The pictures on their website are very accurate. Oh, and the beds were so comfy! :cloud9:

ADznyDrmr
01-01-2012, 07:43 PM
You may want to check the calendar to see if you are listed or if anyone else is for your requested time. We did not use the other amenities although they sounded good. It was just that our teens and young adults were happy playing cards, hanging out in the hot tub or watching movies. I am not sure if the problem with the pool heat was just "operator error" or if it was because the night before was really cold but Mark came out quickly to make sure everything was OK and adjusted the timer on the heater for us. The pool table was used quite a bit and was great for our age group. The pictures on their website are very accurate. Oh, and the beds were so comfy! :cloud9:

Nice! We are def on the calendar! I'm glad you mentioned the beds, because that is what I forgot to ask. I was a little worried about how the 2twin conversion to king would work out...I don't want anyone falling through the middle! lol Thanks so much for your response! :thumbsup2

dtum
01-02-2012, 06:27 AM
Nice! We are def on the calendar! I'm glad you mentioned the beds, because that is what I forgot to ask. I was a little worried about how the 2twin conversion to king would work out...I don't want anyone falling through the middle! lol Thanks so much for your response! :thumbsup2

We were there in June and there is no way you feel anything in the middle. If you didn't know it, you would never guess it was two twins. We had all 4 bedrooms together as kings and they were really comfy.

We didn't use any of the resort amenities either. Kids just loved hanging around in our own pool/hot tub and watching movies. DS did look at pool table in the resort game room (we didn't have one in our house--I believe they only put one in the 5 bed house) and the game room was pay-per-play and pretty run down. DS and SIL rented equipment to play basketball one day, but it was so hot they just came back.

Enjoy your stay!

ADznyDrmr
01-02-2012, 08:08 AM
We were there in June and there is no way you feel anything in the middle. If you didn't know it, you would never guess it was two twins. We had all 4 bedrooms together as kings and they were really comfy.

We didn't use any of the resort amenities either. Kids just loved hanging around in our own pool/hot tub and watching movies. DS did look at pool table in the resort game room (we didn't have one in our house--I believe they only put one in the 5 bed house) and the game room was pay-per-play and pretty run down. DS and SIL rented equipment to play basketball one day, but it was so hot they just came back.

Enjoy your stay!

That's fantastic! I don't think we would use the clubhouse much at all, but I bet DS and DH would want to check out the resort pool. Awesome to hear that the bed situation won't be a nightmare! Thanks so much for your response!

littleaussie
01-04-2012, 10:08 AM
During Christmas week, I sent an email to Romancing the Mouse with questions on one of their rentals. I received a reply within a day or two. Yesterday I filled out a last-minute reservation request. I have not heard back from them yet but I went on the website and my name is listed for my requested reservation.

I think it will work out just fine, even with last minute trip booking chaos!

mrsklamc
01-04-2012, 03:32 PM
They had some trouble with email at the end of 2010. But absolutely awesome people, we stayed in January 2011 and would love to stay with them again.

BrerMama
01-04-2012, 06:52 PM
And email difficulties in May of this year as well as the past few months according to an email I just got from them. I think I'd get my email issues fixed if I were them....