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View Full Version : Disappointed in OKW room assignment.


hockey mom
10-29-2011, 09:31 PM
I booked 3 studios for our group of 9. I phoned several times to ask that we be placed somewhat close together.

We could not have been further apart if they tried to do it on purpose.

While I understand that they cannot guarantee 3 rooms close together I really have a hard time believing that not even 2 groups could have been close. Little hard to have a family vacation when we were so far apart.

Sammie
10-29-2011, 11:00 PM
When you booked the studios did you have Member Services link them together?

n2mm
10-30-2011, 07:27 AM
Sorry to hear that. That happened to us at the BWV one year. We were at opposite ends of the resort.

I agree with the PP. Did you call MS and get transfered to someone who could set up your reservation to have it noted that you are traveling with others? We are traveling with other family in April and earlier this month when making the reservations, the CM told me that she could transfer me to another special CM who would process my reservations to a "traveling with" category so that the resort would try to keep us near each other when assigning rooms. We have a 1 bedroom and a studio, but separate as the parties are changing/coming/going. We are hoping for a lock off, but know it's not guaranteed. The 1 bedroom is for 5 nights and the studio is 16 nights. It will be nice to just move our stuff to the studio when the family leaves. I was surprised that there is now a different division handling the "traveling with another party" function. Hopefully it will work out for us.

I'm sure it was a pain at different parts of the resorts, esp. OKW since it's huge.

Chuck S
10-30-2011, 09:35 AM
Much also has to do with time of year, and day of check-in. If the OP checked in on a day when not too many people were checking out, then there simply may not have been nearby rooms. DVC and all points based timeshares, run at near capacity for most of the year. Add special events, like marathon week, EPCOT Food & Wine, Holidays, etc. and if the resort is near or at capacity they simply can't move other guests already in place to put people "near" each other.

That said, I have always been fairly close, but often not in the same building, when traveling with others at OKW. Once we were in different "neighborhoods" but that was during a particularly busy DVC booking time, and we arrived mid week, a day when few guests were departing.

Also, if some of the group were booked into the Near Hospitality category, and other were not, then there is no way to be "nearby."

hockey mom
10-30-2011, 09:42 AM
Yes they did link all of our reservations together and I even called a week before arrival to double check.

We checked in last Sat. The guy checking us in said they were swamped with check ins that day.

Our 3 rooms formed a perfect triangle. That's how far away we were.

Our Cm checking us in did feel bad- he seen how upset we were but in the end there was nothing he could do.

My lesson learned is when traveling with large group pick a small resort.

Chuck S
10-30-2011, 09:49 AM
My lesson learned is when traveling with large group pick a small resort.

Or consolidate rooms, if possible. For instance a two bedroom lock-off would have put a one bedroom and a studio next door to each other, leaving only one lone studio. But it takes more points. This time of year, with both MNSSHP and Food and Wine running, weekends are packed.

hockey mom
10-30-2011, 09:57 AM
Yes. good point. Thanks. It may be more points but would make for a better vacation.

KBoopaloo
10-30-2011, 10:58 AM
I was about to post and ask when you arrived at OKW but I see you arrived the same day as we did, last Saturday. We were actually moved from our room on Sunday night because of a fire in the room next door earlier in the evening. They were moving the people in the rooms below us as well because of fume/smoke issues so I thought perhaps that could have affected your room assignments but you arrived the day before so I guess not. The person at the front desk on Sunday night when we were getting our new room assignments told us it had been a nightmare weekend for them so I wonder if there were other things going on.

DenLo
10-30-2011, 11:38 AM
. . . . We were actually moved from our room on Sunday night because of a fire in the room next door earlier in the evening. They were moving the people in the rooms below us as well because of fume/smoke issues so I thought perhaps that could have affected your room assignments but you arrived the day before so I guess not. The person at the front desk on Sunday night when we were getting our new room assignments told us it had been a nightmare weekend for them so I wonder if there were other things going on.

I'm glad your family was safe from the fire and smoke and they were able to find you a new room. That night alone sounded like a nightmare. If the rest of the weekend was that bad--wow!

KBoopaloo
10-30-2011, 12:27 PM
I'm glad your family was safe from the fire and smoke and they were able to find you a new room. That night alone sounded like a nightmare. If the rest of the weekend was that bad--wow!

Thanks! It was quite a night. We came back to the resort around 10:15 pm to find caution tape blocking access to the room next door. Then we entered our room and found all of our belongings had been move to the bed closest to the door and piled up, the patio door had been left open and the room stunk of smoke/fumes. Before we noticed the smell, we actually thought the room had been broken into. It was not fun. We went down to the front desk and they got a manager who explained everything to us and they moved us right away.

I was pleased with how quickly we were moved but we were not happy about walking into a room in that state without any notification. The manager at the desk said she left a message on one of our cell phones, but no one had received a message. The only message we did get was one left on our home phone the day after we moved rooms to see if the new room was to our liking.

I emailed member satisfaction today to let them know that they need to come up with a better notification system when something like this happens because it was an awful feeling walking into that room and seeing everything moved and a door left wide open.

DebbieB
10-30-2011, 12:29 PM
What time did you arrive?

hockey mom
10-30-2011, 04:32 PM
Wow glad to hear no one was hurt. We didn't even notice anything unusual.

hockey mom
10-30-2011, 04:34 PM
We arrived at 6:30 pm.

Rest&Relax
10-30-2011, 04:47 PM
I was about to post and ask when you arrived at OKW but I see you arrived the same day as we did, last Saturday. We were actually moved from our room on Sunday night because of a fire in the room next door earlier in the evening. They were moving the people in the rooms below us as well because of fume/smoke issues so I thought perhaps that could have affected your room assignments but you arrived the day before so I guess not. The person at the front desk on Sunday night when we were getting our new room assignments told us it had been a nightmare weekend for them so I wonder if there were other things going on.


What building was the fire in? This is the first I heard of the fire. Do they know what happen and how many rooms were damaged? OKW is very special to us!

KBoopaloo
10-30-2011, 05:13 PM
What building was the fire in? This is the first I heard of the fire. Do they know what happen and how many rooms were damaged? OKW is very special to us!

We were in room 2820. We were told the fire took place in the room next door, 2821. I know that room was the one that had caution tape blocking it off. The folks in the room below us and 2821 were both moved but I don't know about any other rooms in the area. Our room had no damage, just an intense odor of smoke/fumes. The front desk manager said it was a small fire but the bell services CM who moved us said that there had been a lot of smoke that he could see from other parts of the resort. I have no idea what actually happened. I couldn't see any actual damage to the outside of the room but it was 10:15 at night so it was pretty dark.

Brenle
10-30-2011, 06:08 PM
I can't imagine walking into my room and seeing an open patio door and our belongings moved around. Not a good day on vacation certainly! Hopefully they moved you to another room with a location you enjoyed. :goodvibes

DebbieB
10-30-2011, 06:41 PM
We arrived at 6:30 pm.

I bet they did not block your rooms and by then it was too late, most people had already checked in so there were not alot of options.

Sammie
10-30-2011, 07:00 PM
Thanks! It was quite a night. We came back to the resort around 10:15 pm to find caution tape blocking access to the room next door. Then we entered our room and found all of our belongings had been move to the bed closest to the door and piled up, the patio door had been left open and the room stunk of smoke/fumes. Before we noticed the smell, we actually thought the room had been broken into. It was not fun. We went down to the front desk and they got a manager who explained everything to us and they moved us right away.

I was pleased with how quickly we were moved but we were not happy about walking into a room in that state without any notification. The manager at the desk said she left a message on one of our cell phones, but no one had received a message. The only message we did get was one left on our home phone the day after we moved rooms to see if the new room was to our liking.

I emailed member satisfaction today to let them know that they need to come up with a better notification system when something like this happens because it was an awful feeling walking into that room and seeing everything moved and a door left wide open.

I am so glad no one was hurt. Just curious what method of "better notifcation" would you recommend? :confused3

KBoopaloo
10-30-2011, 07:43 PM
I am so glad no one was hurt. Just curious what method of "better notifcation" would you recommend? :confused3

In my email I suggested that they should have left a message on our room phone. Once we had realized that the room had not be broken into, we figured out that *something* had happened but we didn't know what. The first thing I did was check the message light on the room phone to see if some message had been left about what had happened. As it was, NO message was actually left with any of us, anywhere (either on our cell phones OR our home phone) about what happened that night, despite what the front desk manager said. Even a note left inside the room would have been helpful.

Fortunately we had a room near the Hospitality House and there were three of us traveling so two of us walked down to the front desk to figure out what was happening while the other stayed behind to keep checking that everything seemed to still be in the room.

KBoopaloo
10-30-2011, 07:45 PM
I can't imagine walking into my room and seeing an open patio door and our belongings moved around. Not a good day on vacation certainly! Hopefully they moved you to another room with a location you enjoyed. :goodvibes

They did a great job of finding us another room that was still near the Hospitality House which I really appreciated. And the Bell Services staff were excellent at getting us moved as soon as we had packed up and were ready to go.

Brenle
10-30-2011, 08:07 PM
They did a great job of finding us another room that was still near the Hospitality House which I really appreciated. And the Bell Services staff were excellent at getting us moved as soon as we had packed up and were ready to go.

Glad to hear that you had a room you liked and good service at OKW. We'll be staying there shortly, and after reading some other threads, the views seem to be up and down about the hospitality at the resort.

Sammie
10-30-2011, 10:43 PM
In my email I suggested that they should have left a message on our room phone. Once we had realized that the room had not be broken into, we figured out that *something* had happened but we didn't know what. The first thing I did was check the message light on the room phone to see if some message had been left about what had happened. As it was, NO message was actually left with any of us, anywhere (either on our cell phones OR our home phone) about what happened that night, despite what the front desk manager said. Even a note left inside the room would have been helpful.

Fortunately we had a room near the Hospitality House and there were three of us traveling so two of us walked down to the front desk to figure out what was happening while the other stayed behind to keep checking that everything seemed to still be in the room.

That would be a good idea, about message in room. I do know I have sent messages to cell phones and they get lost somewhere in between so the room phone would probably be the most likely to get there.

Chim Chiminy
10-31-2011, 01:03 AM
We were disappointed with our room assignment back in June, when we took a group of HS graduates for our sons graduation trip. We had a two bedroom and a studio and they were no where near each other.
Checked in on a Sunday around noon.
When I asked if any other rooms were available, the solution was to move them even further apart.
I was disappointed because during a number of calls to MS leading up to the trip, it was always noted that the parties were traveling together, to be placed near each other.

Also disappointing is that the names listed for the rooms was completely screwed up. They had people listed who weren't traveling with us on this trip, but had traveled with us on previous trips. Names on our parking passes were wrong, and they couldn't change them. Names on our room keys were wrong......and they couldn't change them. But somehow the names for the dining plan were right? It was a mess and we were just baffled.
The confirmations that were emailed to us were correct, so I couldn't understand how it could be so messed up at check in.

Having our rooms so far apart just added an extra layer of stress. As if herding teenagers about wasn't hard enough.

It was the most screwy DVC moment we have encountered since joining in 2002.

Dean
10-31-2011, 07:13 AM
I booked 3 studios for our group of 9. I phoned several times to ask that we be placed somewhat close together.

We could not have been further apart if they tried to do it on purpose.

While I understand that they cannot guarantee 3 rooms close together I really have a hard time believing that not even 2 groups could have been close. Little hard to have a family vacation when we were so far apart.While DVC in general doesn't put much efforts into room assignments, they normally do pretty well in this area. Given your description I'm assume you had one on Millers Rd, one on old Turtle Pond Road and one on South Point Road. This does illustrate the inherent risks of reserving rooms and trying to get them together. I'd also suspect that your arrival time had something to do with you lack of success, esp if they were mostly doing the room ready assignments as others arrived. A 2 BR plus a studio would have helped some, not only in reducing the number of rooms in question but it's also easier for DVC to get those together than 3 studios.

BEASLYBOO
11-01-2011, 04:57 PM
When you booked the studios did you have Member Services link them together?When I checked into OKW in June the CM told me they no longer link! We had a GV, a 2br and a studio in Timbucktoo! The CM made several calls and moved it as close to the GV as she could, GV in #43 or 42 (?) and the studio ended up in 32 rather than 19. Of course it's hard to get a consistant answer on any issue from the CM's so I don't know if it's true.

lovin'fl
11-01-2011, 09:18 PM
We were disappointed with our room assignment back in June, when we took a group of HS graduates for our sons graduation trip. We had a two bedroom and a studio and they were no where near each other.
Checked in on a Sunday around noon.
When I asked if any other rooms were available, the solution was to move them even further apart.
I was disappointed because during a number of calls to MS leading up to the trip, it was always noted that the parties were traveling together, to be placed near each other.

Also disappointing is that the names listed for the rooms was completely screwed up. They had people listed who weren't traveling with us on this trip, but had traveled with us on previous trips. Names on our parking passes were wrong, and they couldn't change them. Names on our room keys were wrong......and they couldn't change them. But somehow the names for the dining plan were right? It was a mess and we were just baffled.
The confirmations that were emailed to us were correct, so I couldn't understand how it could be so messed up at check in.

Having our rooms so far apart just added an extra layer of stress. As if herding teenagers about wasn't hard enough.

It was the most screwy DVC moment we have encountered since joining in 2002.

We used our points for a 2BR and a studio for this Dec and the rooms are supposed to be linked. We also added an additional day at the beginning of our trip. And we got the Magical Express. They have it all kinds of messed up. They have the studio on 1 confirm. # and the 2 BR is on 2 different confirm. #s (5 days on 1 # and the additional day on another#). They have names listed a couple times with wrong ages and some names not listed at all. When I called to double check it all...I found that they didn't have my 3 kids set up for the magical express, but supposedly they fixed that. They claim that there needs to be the 2 confirm. # because we added on a day, yet the studio only has 1...I am worried that we'll need to check out of the 2 BR after 1 night. That won't be fun. And I hope that the studio and 2BR are near each other...I booked HH location, so at least they will both be in the same general location, no?

hockey mom
11-02-2011, 06:15 PM
They had all of our names messed up also. They could not find one of my 3 reservations and as it turned out they had it listed under my dd's boyfriends last name. He has never been to Disney before.:confused3

The CM checking us in also said that if someone had not checked in yet he would be able to move us. Turns out everyone had checked in but begs the question of why 3 rooms were not blocked off together before everyone checked in.

Dean
11-02-2011, 08:13 PM
They had all of our names messed up also. They could not find one of my 3 reservations and as it turned out they had it listed under my dd's boyfriends last name. He has never been to Disney before.:confused3

The CM checking us in also said that if someone had not checked in yet he would be able to move us. Turns out everyone had checked in but begs the question of why 3 rooms were not blocked off together before everyone checked in.Am I understanding that others in your party checked into the rooms before you? If so and they did not say anything about all the rooms together, the front desk may not have known (even if it was requested).

hockey mom
11-03-2011, 12:01 AM
No I checked all of us into the 3 studios I had booked.

Dean
11-03-2011, 09:16 PM
No I checked all of us into the 3 studios I had booked.Thanks, this is one of the risks of checking in later for such a situation, esp with the room ready unit assignment system.

tinkerpea
11-27-2011, 08:02 PM
I know this thread is a few wks old but I thought I'd let anybody who wanted to know how the fire started,how it did actually start it was I believe started by the cooker being left on! I only know this as I read alot on the UK site,being from the Uk and a member wrote on there as part of their live updates at this time that they had come back to the room with their little twin girls late at night to find that their stuff had been moved their was a fire truck etc outside and that it was their room! How scary...they said they had not even used the cooker yet as it happened on the 1st full day there, and so was shocked when told that was the start point! So not sure if one of the little ones knocked it on or a maid did whilst cleaning, how awful to come back to that after such a loverly day & night.:( alot of the kiddies teddys and clothes was smoke ruined.so pleased that nobody had gotten hurt.

bookwormde
11-28-2011, 06:12 AM
Did you set it up as a grand gathering?