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ftballfan7
09-06-2011, 08:21 AM
Just got off the phone to book next summers vaca and asked about segmenting our upcoming November adults only vacation for purpose of DDP. Was told that we can no longer do that. I asked if this was a recent change within the last week and was told yes it is. I will call back to see if I get the same answer from a different cm. Has anyony else heard anything about this?

dianeschlicht
09-06-2011, 08:26 AM
Sounds like the typical JL way to announce things....after the fact. I guess we really can't expect the communication to change much with the new leadership after all.

Chuck S
09-06-2011, 08:42 AM
If this is indeed going into effect, it likely has more to do with Disney than with DVC. Remember that the DDP is only available to DVCers via an agreement with Disney, and if Disney requires it for all nights of their packages, it makes sense that they would also require it for all nights of a DVC reservation, or will discontinue it for DVC completely.

There is likely some wording in that agreement that it follows the same rules as cash reservations, and Disney is enforcing it.

jakenjess
09-06-2011, 08:50 AM
That's too bad, if it's true. Nothing we were planning on doing while the kids are still with us, but a few years down the road it would have been nice just for DH and myself to do a couple days of Deluxe, definitely not the whole stay, though.

Havana
09-06-2011, 08:58 AM
UGH, with no warning. I just tried to add it for one night during our Dec. trip. She said no more segmenting. Very disappointed that we were not even given a heads up.

ftballfan7
09-06-2011, 09:04 AM
Just got off the phone with a supervisor. The change just went into affect this morning, which is when member services found about it. We have already made ADRs for the last two nights of our trip and have been planning all along to segmant those days off so we could get DDP for those days only. Although I understand what the likely reasons are behind the change (it is a pain in the *** for member services as well as the front desks at the resorts), I am not at all happy with the lack of communication. Had we known the change was coming, we would have segmented prior to the change. After 9 months of planning on having a segmented vacation with DDP, it is now all or nothing. Good luck finding decent ADRs 2 months out.

Unfortunately, there is no grace period built into these changes and member services says they have no ability to make exceptions. Had they phased in the change and granted exceptions to people with existing reservations that would be one thing. And yes, I know this is not a guarunteed perk and they have the right to make the change, but some sort of advance notice or phase in would have been much better customer service. Just another example of horrible communication, maybe it wasn't all jim Lewis' fault after all.

On a side note, remember the cms at member services did not make the change or have any input into the manner it was implemented. Something I reminded myself repeatedly while on the phone with them. I am sure they are not enjoying having to disappoint us anymore than we enjoy being disappointed.

DisDad07
09-06-2011, 09:09 AM
That sure puts a kink in my vacation plans. I hope this isn't true but I will have to wait and see.

lugnut33
09-06-2011, 09:13 AM
Glad they are doing that, I was tired of hearing about segmented reservations nightmares. I'm sure the DVC reps are also tired of hearing complaints and having to give out refunds.

I don't remember, but I think one poster here said they went through 48 different KTTW cards during their stay.

ftballfan7
09-06-2011, 09:14 AM
That sure puts a kink in my vacation plans. I hope this isn't true but I will have to wait and see.

It is true. I spoke with 2 different cms (2 seperate phone calls) and a supervisor.

n2mm
09-06-2011, 09:30 AM
Wow, why am I not surprised? Anyway, I have a trip coming up and my first night was a separate reservation that was added later. I had planned to add the ddp to that one night. I was going to call today (afternoon), so now I'm wondering will I be able to do that? When I added that night I did link that reservation and used different points. I guess I'll find out and will post back. I better take a look at my ADRs to modify just in case. I see alot of ADRs getting cancelled if this is true.

VLee
09-06-2011, 09:30 AM
We are extremely disappointed too! Especially when I have discussed with MS that I would be calling back later to segment for the DDP. I realize that they were not aware of the coming change, but it does leave a bad taste for the management.

Looks like we will NOT do the DDP at all and use TIW and possibly light CS meals.
Hope Disney shoots itself in the foot on this one.

RachaelA
09-06-2011, 09:33 AM
We are extremely disappointed too! Especially when I have discussed with MS that I would be calling back later to segment for the DDP. I realize that they were not aware of the coming change, but it does leave a bad taste for the management.

Looks like we will NOT do the DDP at all and use TIW and possibly light CS meals.
Hope Disney shoots itself in the foot on this one.

I'm sure they were losing money on the segmented reservations. Giving out tons of refillable mugs and people being able to spread their credits over more days means less lost credits.

HotdogDncrs
09-06-2011, 09:42 AM
Now I'm shooting myself in the foot for not calling on the weekend. We were going to try adding the deluxe to the first 2 days of our upcoming trip. Like many others we planned our meals around this. Oh well sounded too good to last!

Does anyone know what will happen to those who have split stays booked? One reservation number, but 2 resorts. Maybe I'll call to find out. Could add plan to 1 resort.....,

dor1
09-06-2011, 09:48 AM
What a shame-we were looking at doing our last few days on the ddp.
Surely they can come up with a way to satisfy people who just want the ddp for a short period.

DebbieB
09-06-2011, 09:49 AM
Glad they are doing that, I was tired of hearing about segmented reservations nightmares. I'm sure the DVC reps are also tired of hearing complaints and having to give out refunds.

I don't remember, but I think one poster here said they went through 48 different KTTW cards during their stay.

I agree that's the reason. They should have tested the system before offering it. I don't think they considered that some people would change their plan everyday.

VLee
09-06-2011, 09:50 AM
I'm sure they were losing money on the segmented reservations. Giving out tons of refillable mugs and people being able to spread their credits over more days means less lost credits.

Oh, I have no doubt that they were losing money or else they would not have changed it. I really don't think that they cared about the inconvenience that some guests had with keys, etc.

In my dreams, I just wish that it would backfire on them someway because of their inconsideration in giving anyone a "heads-up" who already had an existing reservation and were under the impression that they could add the segmenting later.

Would be nice if everyone decided to pack a lunch and boycotted Disney food, but know that is NOT going to happen!

Chuck S
09-06-2011, 09:55 AM
What a shame-we were looking at doing our last few days on the ddp.
Surely they can come up with a way to satisfy people who just want the ddp for a short period.

What would be in it for Disney? The DDP was never intended to be used as a discount program, unlike the TiW. The DDP was designed to mimic the growing popularity of "all-inclusive" vacations. Rarely are all-inclusives cheaper that paying for each item individually. All inclusive resorts make money on unused dining and services. In the non-Disney world it is rare for someone to take full maximum advantage of the pre-paid all-inclusive perks. But segmenting allowed people to do just that at Disney.

vicki_c
09-06-2011, 10:08 AM
Glad they are doing that, I was tired of hearing about segmented reservations nightmares. I'm sure the DVC reps are also tired of hearing complaints and having to give out refunds.

I don't remember, but I think one poster here said they went through 48 different KTTW cards during their stay.

That's how I feel as well - I didn't understand why they were allowing it in the first place, and given the numerous bad reports we've seen here, I didn't think it would be long for the World!

csmommy
09-06-2011, 10:19 AM
We had a GREAT experience with segmenting. So sad to hear it has ended.

:(

Mommb
09-06-2011, 10:24 AM
Isn't it still possible to use the dining plan for part of a stay by making completely separate reservations? Yes, that could mean changing rooms, and it won't help people who booked some months back in resorts that no longer have availability (because if you cancel a 7-night reservation, you might not be able to get a 3- and 4-night rebooked). But that's the same issue that non-DVC members have at all times -- if you want dining plan and non-dining plan reservations, you need to make two reservations.

n2mm
09-06-2011, 10:31 AM
Isn't it still possible to use the dining plan for part of a stay by making completely separate reservations? Yes, that could mean changing rooms, and it won't help people who booked some months back in resorts that no longer have availability (because if you cancel a 7-night reservation, you might not be able to get a 3- and 4-night rebooked). But that's the same issue that non-DVC members have at all times -- if you want dining plan and non-dining plan reservations, you need to make two reservations.

I made 2 reservations, so when I call today, I'll see what they say. I made a 13 day reservation at the 11 month window, then at the 7 month window I added on a day prior. But while they are listed separately on my DVC "upcoming vacations", they NOW have the same number, along with the room we booked my daughter. So on my reservation it shows 1 night and 13 nights. I only wanted to add the delux ddp for the 1 night so that we could enjoy a couple of nice meals before the family arrives. I guess I'll find out how they handle that since I didn't ask them to segment my reservation. It is the way it was booked.

jdkdorn
09-06-2011, 10:37 AM
We have a trip coming up in two weeks that shares a reservation number but we are staying at blt for one night and bcv for 10 fays. We currently have the dining plan for only the10 days, they are not going to change people already booked are they?
We don't arrive until 11:30pm and x not need that.first day, that ia why we are staying at a different resort.

Judy

bgraham34
09-06-2011, 10:50 AM
Wow what a disappointment. I now have to make changes to my dining reservations because of this. Another reason to add fuel to the fire with DVC. Starting to make me mad to be honest.

ryanshana
09-06-2011, 10:53 AM
I'm confused am I affected?

I have a segmented trip coming up starting 9/10

9/10 one reservation
9/11-9/18 one reservation
9/19 one reservation.

All are the same reservation number

I haven't added the dining plan to them was going to pay for them TODAY. Am I outta luck now. Or Am I go because I already have it segmented just NOT w/ the dining plans on them yet.

cvjw
09-06-2011, 11:03 AM
Glad they are doing that, I was tired of hearing about segmented reservations nightmares. I'm sure the DVC reps are also tired of hearing complaints and having to give out refunds.

I don't remember, but I think one poster here said they went through 48 different KTTW cards during their stay.

That was me with the 48 (or more, I lost count) different key cards. It was not segmented every day like some other posters, it was 2 different dining plans over 5 days, for 7 people. It should have been easy, but wasn't. I am not surprised that Disney is discontinuing the segmenting of reservations. Their computer system couldn't handle it at certain resorts, and it ended up causing anger among members, and undue time spent by cast members and managers trying to fix the problems. I spent hours and hours at the front desk trying to fix our dining problems. I generally had a CM and a manager trying to fix my problems - that was alot of time that they didn't get to use for other duties.

2binak
09-06-2011, 11:09 AM
Glad they are doing that, I was tired of hearing about segmented reservations nightmares. I'm sure the DVC reps are also tired of hearing complaints and having to give out refunds.

I don't remember, but I think one poster here said they went through 48 different KTTW cards during their stay.

I'm glad too. As much as I would have loved saving money on meals, it really seems to have been more trouble than it's worth on all ends.

n2mm
09-06-2011, 11:11 AM
I'm confused am I affected?

I have a segmented trip coming up starting 9/10

9/10 one reservation
9/11-9/18 one reservation
9/19 one reservation.

All are the same reservation number

I haven't added the dining plan to them was going to pay for them TODAY. Am I outta luck now. Or Am I go because I already have it segmented just NOT w/ the dining plans on them yet.


Post back if you find out. For me it's only 1 day of credits (my first day), so not a big deal if I can't do it.

fdwang
09-06-2011, 11:14 AM
I made 2 reservations, so when I call today, I'll see what they say. I made a 13 day reservation at the 11 month window, then at the 7 month window I added on a day prior. But while they are listed separately on my DVC "upcoming vacations", they NOW have the same number, along with the room we booked my daughter. So on my reservation it shows 1 night and 13 nights. I only wanted to add the delux ddp for the 1 night so that we could enjoy a couple of nice meals before the family arrives. I guess I'll find out how they handle that since I didn't ask them to segment my reservation. It is the way it was booked.

So does this mean if I book a studio for 4 days with the DDP, then booked a 3 day 2 BR, would that count as two reservations, and allow segmentation?

Laurabearz
09-06-2011, 11:19 AM
We are TIW people too, although it seems like we enjoy finding new offsite places these days...

vicki_c
09-06-2011, 11:21 AM
So does this mean if I book a studio for 4 days with the DDP, then booked a 3 day 2 BR, would that count as two reservations, and allow segmentation?

Yes, I'm pretty sure that is still considered 2 separate reservations (with 2 room sizes) so they should be independent of one another. I don't actually understand why they would link those all under one reservation # to begin with though. But I know they do or have in the recent past.

n2mm
09-06-2011, 11:21 AM
So does this mean if I book a studio for 4 days with the DDP, then booked a 3 day 2 BR, would that count as two reservations, and allow segmentation?

That's what some of us are wondering.

THis is how mine is set up.

10/15 one night Studio (booked at the 7 mo window with ssr points) us
10/16-29 13 nights Studio (booked at the 11 mo window w/BWV points) us
10/22-29 7 nights 1 bedroom (booked at the 7 mo window w/ssr points) DD

ALL THREE reservations are listed with the EXACT same reservation number. And there are different people in the 1 bedroom vs the Studio.

ryanshana
09-06-2011, 11:22 AM
Post back if you find out. For me it's only 1 day of credits (my first day), so not a big deal if I can't do it.

will do waiting to call on my lunch I'm gonna be soo upset if it is

tigger2on
09-06-2011, 11:41 AM
I spoke to 2 different CMs and a supervisor. They were told it started at 8:45 this morning before reservations opened. It seems the segmented dining was doing a number on the new computer program and hence screwing things up during people's trips OK I can understand that but WHY can't I just book a segmented stay then too?
That way I can still book the dining the way I want too... I was told NOPE unless you jump resorts.
grrrr!
I also complained about the lack of open communication DVC has with it's and was given an address to contact Ms. Claire Bilby in Celebration, FL... not that it'll help my situation.

jade1
09-06-2011, 11:44 AM
Curious kind of, we rarely us a DP because 1/2 of us are small eaters.

But for next spring we reserved 2 BCV studios, one under my name-and one under DW, mostly in case we need to cancel one if not all can make the trip (instead of a 2BR), 2 sep ressie numbers.

I wonder if one studio can be on the plan (put the big eaters in that one) and one not on the plan.

tigger2on
09-06-2011, 11:46 AM
That's what some of us are wondering.

THis is how mine is set up.

10/15 one night Studio (booked at the 7 mo window with ssr points) us
10/16-29 13 nights Studio (booked at the 11 mo window w/BWV points) us
10/22-29 7 nights 1 bedroom (booked at the 7 mo window w/ssr points) DD

ALL THREE reservations are listed with the EXACT same reservation number. And there are different people in the 1 bedroom vs the Studio.

I believe as long as it is split between resorts, you can add different DP to each.
but if you are staying at the same resort, it may be your entire stay :(

L.C.Clench
09-06-2011, 12:12 PM
Stupid question probably, but can DP be used at all for the Wine and Food festival? I know probably not the wine or beer, but for could we use it for snacks?

ryanshana
09-06-2011, 12:16 PM
Ok I just got off the phone. Here is how my reservation looked.....

9/10-9/11 Dlx Studio BWV
9/11-9/18 1 bdrm Lk View BLT
9/18-9/19 1 bdrm lk View BLT

When I was first talking to the CM she said she is under the impression that I would be find doing basic 9/10-9/11 however I would need to have deluxe for the entire stay at BLT. This is because there is no room change/resort change. She put me on hold (FOR FOREVER lol) came back and told me that I was OK w/ doing 9/10-9/11 Dlx Studio BWV BASIC 9/11-9/18 1 bdrm Lk View BLT DELUXE 9/18-9/19 1 bdrm lk View BLT BASIC because I had already divided up my trip previous to today.

So I am thinking if you already have your trip segmented your ok if not you can't do a segmented trip.

I even called back and verified this w/ a different CM plus the original CM had notes in the system


Hope this helps some people.

333disneymom
09-06-2011, 12:53 PM
I was also able to add different dining plans today to my reservation that was previously segmented.

I also complained about the lack of open communication DVC has with it's and was given an address to contact Ms. Claire Bilby in Celebration, FL... not that it'll help my situation.

Do you have that address? Maybe it would help if she heard directly from DVCers?

Also, just for the record, I think Disney would do well making one of their plans 2 sit down meals a day. From reading lots on these boards about the dining plan, it seems many people did the segmenting to do just that - eat 2 sit downs a day, or eat at one signature restaurant a day.

Either that or come up with a DVC perk that you could buy as many days on the deluxe that you wanted, as long as it equaled half your stay, and then you could use the credits all week at your convenience. It would eliminate confusion at the front desk, eliminate multiple mugs and keys per one reservation, and still allow the members to do similar dining. For instance, if you stayed 6 nights, members could add 3 or more nights of deluxe dining plan. If they added 3 nights, they would have 9 sit down meals to use the whole week, listed on one card, with only one check in and one check out.

quinnc19
09-06-2011, 01:08 PM
I like both of these ideas! :thumbsup2

Also, just for the record, I think Disney would do well making one of their plans 2 sit down meals a day. From reading lots on these boards about the dining plan, it seems many people did the segmenting to do just that - eat 2 sit downs a day, or eat at one signature restaurant a day.

Either that or come up with a DVC perk that you could buy as many days on the deluxe that you wanted, as long as it equaled half your stay, and then you could use the credits all week at your convenience. It would eliminate confusion at the front desk, eliminate multiple mugs and keys per one reservation, and still allow the members to do similar dining. For instance, if you stayed 6 nights, members could add 3 or more nights of deluxe dining plan. If they added 3 nights, they would have 9 sit down meals to use the whole week, listed on one card, with only one check in and one check out.

twinklebug
09-06-2011, 01:21 PM
This change was expected, we just had no idea how far down the road it would be made.

I was planning on segmenting for just Christmas Eve so I could take the kids and I to one of the nicer restaurants and have it prepaid. I'd rather not have that bill to worry about on the holiday and the snack credits would be fun to try for a day.

Seems like the TIW card is the way to go.

bobbiwoz
09-06-2011, 01:27 PM
This change was expected, we just had no idea how far down the road it would be made.

I was planning on segmenting for just Christmas Eve so I could take the kids and I to one of the nicer restaurants and have it prepaid. I'd rather not have that bill to worry about on the holiday and the snack credits would be fun to try for a day.

Seems like the TIW card is the way to go.

Christmas eve may be a blackout day for the TIW.

I think the segmented reservations possibility was a loophole that is now plugged.
I have one night of Deluxe dining because the CP required 2 credits and I thought it was the way to go for that night.

robinb
09-06-2011, 01:33 PM
Well ... crap. I was going to segment my upcoming NYE reservation so we could eat at a couple nice places right around the 31st and not stress about Holiday Screw-You Pricing and how much it would cost for my 12-year old DD to eat at a buffet. Oh well. I was thinking about using Starwood points (5th night free) for the Swan over NYE anyway and renting out my points or reservation.

twinklebug
09-06-2011, 01:35 PM
Christmas eve may be a blackout day for the TIW.

I think the segmented reservations possibility was a loophole that is now plugged.
I have one night of Deluxe dining because the CP required 2 credits and I thought it was the way to go for that night.

All the bad reviews about key and credit problems held me off from segmenting too early. I knew I stood a very good chance of being left out by waiting. Glad you got in!

Looking at AllEars, I think you're right about the blackout dates:
The Tables In Wonderland Membership card is not accepted on holidays, including New Year's Eve, New Year's Day, Mother's Day, Easter, July 4, Thanksgiving Day, Christmas Eve and Christmas Day.

Good to know in advance and not be shocked. Thanks for the heads up.

edk35
09-06-2011, 01:53 PM
I haven't read this entire thread yet but OH HOW I WISH....they would just let us add how many nights we want.... for dining on a DVC stay. I would take advantage of that in a heartbeat. They can even call it "Dining Your Way". It would be nice to say I would like to have 2 quick service meal days and 3 regular dining days and 1 deluxe day for say a 7 night stay. Then you just get these at the beginning of your trip and you can use them whevever you want. :thumbsup2

Studios94
09-06-2011, 01:54 PM
To clarify, is it no longer possible to segment a new reservation if the entire reservation is for the same room size/resort? For example, if I did not want to have the ddp the first and last nights of a 10 night trip, could I book the reservation as a 1 night/8 night/1 night segmented trip? Or, will they say that I have to have the ddp for the entire trip since I will be staying in the same room category/resort the whole time?

Thanks in advance for your help!

Muushka
09-06-2011, 01:55 PM
We were thinking about doing the DDxP for just one night. We hemmed and hawed about whether or not we wanted to eat 3 TS at WDW.

We finally decided that no, we really don't want to eat 3 TS at WDW. Good thing we decided not to bother!

We are not big fans of WDW food. But I am sorry for those who were going to use it in that manner.

edk35
09-06-2011, 01:57 PM
I was also able to add different dining plans today to my reservation that was previously segmented.



Do you have that address? Maybe it would help if she heard directly from DVCers?

Also, just for the record, I think Disney would do well making one of their plans 2 sit down meals a day. From reading lots on these boards about the dining plan, it seems many people did the segmenting to do just that - eat 2 sit downs a day, or eat at one signature restaurant a day.

Either that or come up with a DVC perk that you could buy as many days on the deluxe that you wanted, as long as it equaled half your stay, and then you could use the credits all week at your convenience. It would eliminate confusion at the front desk, eliminate multiple mugs and keys per one reservation, and still allow the members to do similar dining. For instance, if you stayed 6 nights, members could add 3 or more nights of deluxe dining plan. If they added 3 nights, they would have 9 sit down meals to use the whole week, listed on one card, with only one check in and one check out.

:thumbsup2 YES I have always wanted this. "DINING YOUR WAY" ;)

JimMIA
09-06-2011, 02:02 PM
I can't say I'm surprised, but it's very disappointing that -- ONCE AGAIN -- DVC is taking a nice perk away from their best customers with no notice whatsoever.

I thought Disney was a better company than that. Apparently not.

paulh
09-06-2011, 02:02 PM
geine gave me 3 wishis

Wish one get rid of JL

Granted as he lost disney money

Wish Two Build DVC all over the place

Granted as it makes disney money

Wish three get rid off DDP

Fat chance makes disney too much money paid or free

Paul

edk35
09-06-2011, 02:05 PM
So was Disney allowing segmenting for people who are staying at the resorts with ressies booked through CRO? Just curious...or was the segmenting a DVC thing?

tjkraz
09-06-2011, 02:08 PM
...OH HOW I WISH....they would just let us add how many nights we want.... for dining on a DVC stay. I would take advantage of that in a heartbeat. They can even call it "Dining Your Way". It would be nice to say I would like to have 2 quick service meal days and 3 regular dining days and 1 deluxe day for say a 7 night stay. Then you just get these at the beginning of your trip and you can use them whevever you want. :thumbsup2

Problem is that goes contrary to the purpose of the dining plan(s). Disney created it as a length-of-stay product knowing that at least 2 things would happen:

1. Most guests would not bend over backward to maximize the value of their DDP credits over an extended period. Sure you may choose to use a TS credit for expensive meals like dinner at Chef Mickey's or Crystal Palace, but those meals would be offset by other TS credits going toward cheaper meals and locations.

2. Some credits even go unused. Given the amount of food involved, over a trip of 7 nights or more you better believe there are meal and snack credits that are never utilized.

When Disney allows "segmenting" or partial stay purchases, neither of the above occurs to any meaningful degree.

Every single person who considers segmenting chooses their restaurants carefully and KNOWS they will "save" by purchasing dining credits rather than simply paying menu prices. And very few credits go unused because the duration of the purchase is so short.

If Disney does someday allow for greater flexibility in its dining plans, expect to pay more.

I was surprised when DVC members got this "perk" in the first place but am not surprised to see it go. I agree with the poster who referred to it as a loophole. IMO it was something that was functionally possible with the new computer system but I have my doubts as to whether food & beverage execs really ever intended to offer DVC members such flexibility.

Sammie
09-06-2011, 02:15 PM
Wow, I am surprised at how quick some of you are to judge DVC for this.

I am sure DVC does not control this situation and if you want to place blame, place it on Disney in general for not communicating well between departments.

This is the industry norm for very large companies, might not be the best policy but it is what it is.

Sammie
09-06-2011, 02:17 PM
So was Disney allowing segmenting for people who are staying at the resorts with ressies booked through CRO? Just curious...or was the segmenting a DVC thing?

It was only offered to DVC and I am sure that caused complaints.

bumbershoot
09-06-2011, 02:23 PM
Isn't it still possible to use the dining plan for part of a stay by making completely separate reservations?

The problem is that it's seriously difficult to MAKE something completely separate. I have a 2 bed at OKW, a studio at BW, then a 1 bedroom at OKW booked starting next Tuesday, and they were all booked at different times, but are under the same reservation number. Even though I didn't want that.

I don't actually understand why they would link those all under one reservation # to begin with though. But I know they do or have in the recent past.

Oh they're doing it. I think that some people wanted it, so they implemented it. I found it to be quite easy to have different numbers last December, as we went from 2 bedOKW to 1bedOKW (then offsite) then 1 bedAKJambo. Not difficult at all. Whereas this one reservation number no matter what is bugging me because I want to check in online and it won't let me! And because I *liked* having different numbers, because they are different reservations.

I haven't read this entire thread yet but OH HOW I WISH....they would just let us add how many nights we want.... for dining on a DVC stay. I would take advantage of that in a heartbeat. They can even call it "Dining Your Way". It would be nice to say I would like to have 2 quick service meal days and 3 regular dining days and 1 deluxe day for say a 7 night stay. Then you just get these at the beginning of your trip and you can use them whevever you want. :thumbsup2

That's what Disneyland does, basically. And the only people who like it like it because it makes food feel pre-paid, not because it saves any money.

jakenjess
09-06-2011, 02:47 PM
I just wish they'd let us buy a TIW card without an AP!! That's usually a better deal for us anyway, but at this stage of the game we're not traveling twice within a year period, so haven't been buying APs.

ftballfan7
09-06-2011, 02:48 PM
Wow, I am surprised at how quick some of you are to judge DVC for this.

I am sure DVC does not control this situation and if you want to place blame, place it on Disney in general for not communicating well between departments.

This is the industry norm for very large companies, might not be the best policy but it is what it is.

I do not blame DVC for making the change. I do hold them responsible for the abruptness of the change and the lack of the communication in regards to it. There was no communication or warning whatsoever. There is a DVC website which should allow for better communication with the owners, and this is not the first case of less than stellar performance in this area.

In our case, we have been planning this vacation for 9 months and are currently 2 months out. As we all know DVC requires advance planning and our vacation was completely planned out. It has been our intention all along to segment the last 2 nights to include the DDP (and I believe I discussed it with the cm at the time I booked). Due to another change in their policy prior to our making our reservation that requires payment in full when you book DDP we held off segmenting and booking DDP until closer to our vacation. When I call today to segment the vacation and add DDP, I am told that as of this morning, reservations can no longer be segmented and that it is all or nothing for DDP. I already have ADRs for the days we planned on having DDP, but none for the rest of the trip. Even if I now wanted to get DDP for the entire trip I would be hard pressed getting decent ADRs for restaurants we would want to dine at. So yes I think it is bad custumer service to make changes such as this with no attempt at communication (isn't that what the DVC member website is for) or ability to phase in allowing for exceptions for those who have already booked their vacations.

I understand your assertion that this change could have originated from Disney and not so much from DVC. That being said, I am a customer of DVC directly and it is from DVC that I should expect a certain level of customer service. Again, I know that they have no contractual obligation to provide perks or allow DDP for their members, but the issue at hand is basic customer service and reasonable communication. I will not give DVC a free pass for their shortcomings when it comes to these issues. They are the ones I am doing business with.

DebbieB
09-06-2011, 03:14 PM
I can't say I'm surprised, but it's very disappointing that -- ONCE AGAIN -- DVC is taking a nice perk away from their best customers with no notice whatsoever.

I thought Disney was a better company than that. Apparently not.

Do you recall any formal announcement from DVC that it existed in the first place? I searched old posts from last fall and it seems like it got started by word of mouth but DVC never formally put it in writing as an option. Perhaps because they did not have approval to do it.

So was Disney allowing segmenting for people who are staying at the resorts with ressies booked through CRO? Just curious...or was the segmenting a DVC thing?

You can book a room only without dining and then do a separate package reservation with dining & tickets. They would be separate reservations, not linked like DVC was doing.

Chuck S
09-06-2011, 03:18 PM
I do not blame DVC for making the change. I do hold them responsible for the abruptness of the change and the lack of the communication in regards to it. There was no communication or warning whatsoever. There is a DVC website which should allow for better communication with the owners, and this is not the first case of less than stellar performance in this area.

In our case, we have been planning this vacation for 9 months and are currently 2 months out. As we all know DVC requires advance planning and our vacation was completely planned out. It has been our intention all along to segment the last 2 nights to include the DDP (and I believe I discussed it with the cm at the time I booked). Due to another change in their policy prior to our making our reservation that requires payment in full when you book DDP we held off segmenting and booking DDP until closer to our vacation. When I call today to segment the vacation and add DDP, I am told that as of this morning, reservations can no longer be segmented and that it is all or nothing for DDP. I already have ADRs for the days we planned on having DDP, but none for the rest of the trip. Even if I now wanted to get DDP for the entire trip I would be hard pressed getting decent ADRs for restaurants we would want to dine at. So yes I think it is bad custumer service to make changes such as this with no attempt at communication (isn't that what the DVC member website is for) or ability to phase in allowing for exceptions for those who have already booked their vacations.

I understand your assertion that this change could have originated from Disney and not so much from DVC. That being said, I am a customer of DVC directly and it is from DVC that I should expect a certain level of customer service. Again, I know that they have no contractual obligation to provide perks or allow DDP for their members, but the issue at hand is basic customer service and reasonable communication. I will not give DVC a free pass for their shortcomings when it comes to these issues. They are the ones I am doing business with.

Not exactly. You are doing business, as far as the DDP, with Disney parks and Resorts. DVC is simply the middle man, and again, it is by an agreement with Disney Parks and resorts that the DDPs are even available. Disney runs the DDP, not DVC. If Disney suddenly decided to pull the DDP from DVC completely, or not renew the contract, or enforce additional restrictions, DVC would have no choice, and no way of pre-informing members. The DDP with segmenting was not being booked/used in the way it was designed to be sold. As others said, it was a loophole, and Disney likely closed it. Maximizing the DDP, which segmenting allowed, cost Disney $$ in a way that was not intended.

Again, most "all-inclusive" type plans do NOT save $$, they make big bucks for the resorts that offer them.

If you buy an Olive Garden gift card at Walgreen's, would you expect the drug store to be resposible for policy changes Olive Garden may make? After all, you purchased the card from Walgreen's, not Olive Garden.

kristenrice
09-06-2011, 03:32 PM
Two questions...

First, I arrive on October 13 and we're staying at BLT in a studio for 2 nights with the DxDDP already paid for. Then, on the same reservation number, we are moving to std 1BR at BWV for three nights without a dining plan. Am I to assume that this will not change?

Second, we have a segmented reservation booked for June 2012. Each night is in a 2BR but we have night 1: cash; night 2: points; nights 3-6: points; night 7: cash. Since we have not yet added a DP to any portion of this reservation, I am assuming that it will no longer be possible to do so, correct.

We will have 1 TIW card for the 15 of us so perhaps we will need to look into buying a 2nd one. We can recoup the savings on a meal at CRT alone!

zalansky
09-06-2011, 03:43 PM
What a shame! But I am not the least bit shocked. We just got back from 4 nights at BCV. I had called two weeks ago and added the basic dining plan for nights 2 & 3 - once I read about it here. ;) Everything went off without a hitch, as a matter of fact, they were kind enough at Beach Club to slide our new keys under our door the two times it changed over....so we never even had to stop at the front desk and have any hassle! I knew it was too good to be true and would not last long, when we received housekeeping on day 2 and day 4. Due to the fact it looked to the computer as if we were checking out and checking back in - we got full housekeeping twice in 4 days! :cool1:
For that mere fact I knew it would not be long....then add the reports of people getting tons o' mugs and forget about it! We enjoyed it while it lasted.

That being said, I can't be too bitter. I think I am fairly sure that as much as I enjoy the Disney Dining Experience as part of my trips...I also think that the level of service and quality of food has diminished GREATLY over the past few years. The value coming into 2012 ($51+ per adult, per day) is no longer a value. I don't like feeling as if I have to order the most expensive things on the menu in order to get the most bang for my buck. I want to eat what I want to eat, and I really don't want OR need desserts! So, alas I fear the dining plan days are over for me and my family. We'll have one every now and again and pay out of pocket - and then go eat off-site. Its a shame, really...but Disney just isn't cutting it anymore. They cater to their "free dining" guests and that's that!

tjkraz
09-06-2011, 04:08 PM
I do not blame DVC for making the change. I do hold them responsible for the abruptness of the change and the lack of the communication in regards to it. There was no communication or warning whatsoever.

Disney Vacation Club has every reason to facilitate the wants and needs of the members it serves.

It seems clear that this change was forced upon them and they had no choice but to comply. If DVC had the power / authority to give its members a grace period or a heads-up to add the segmented DDP, why wouldn't they? Disney Vacation Club has no stake in revenues from the Disney Dining Plans.

I somewhat agree on the lack of email / website notice but that wouldn't have changed the situation.

Do you recall any formal announcement from DVC that it existed in the first place?

No, I don't believe so.

I first became aware of it from a conversation about the computer system upgrades. DVC was very forthcoming in detailing (to me) how members would be able to segment the trip into what they called multiple "Accommodations"--some with and some without a dining plan. And for the most part they have accommodated nearly unlimited configurations over the last 11 months.

But no, it was never explicitly communicated to members via the website, Disney Files or any other method I can recall.

disneynutz
09-06-2011, 04:13 PM
Well, I saw this one coming. Looks like we go back to the old segmenting plan of changing resorts or running the risk of changing rooms if you stay at the same resort.

Obviously DVC Members segmenting the way that they did, reduced Disney's DDP profit which wasn't acceptable.

I don't believe that it caused computer problems, more work for the CM's yes, I also don't believe that DVC upper management didn't know about this before today, plausible deniability. If in fact DVC management has so little pull, respect and recognition with Disney, then DVC members have no one looking out for our interests and we can expect more of the same treatment.

:earsboy: Bill

ftballfan7
09-06-2011, 04:21 PM
I also don't believe that DVC upper management didn't know about this before today, plausible deniability. If in fact DVC management has so little pull, respect and recognition with Disney, then DVC members have no one looking out for our interests and we can expect more of the same treatment.

:earsboy: Bill

Exactly:thumbsup2

DebbieB
09-06-2011, 04:29 PM
Well, I saw this one coming. Looks like we go back to the old segmenting plan of changing resorts or running the risk of changing rooms if you stay at the same resort.

Obviously DVC Members segmenting the way that they did, reduced Disney's DDP profit which wasn't acceptable.

I don't believe that it caused computer problems, more work for the CM's yes, I also don't believe that DVC upper management didn't know about this before today, plausible deniability. If in fact DVC management has so little pull, respect and recognition with Disney, then DVC members have no one looking out for our interests and we can expect more of the same treatment.
:earsboy: Bill

Considering what was discovered recently regarding the Jim Lewis management team, I can't help but think someone was going through DVC's books & procedures and found this "loophole". It's just too coincidental that this ended less than a month after key managers were fired. The fact that it was never in writing makes it fishy. Someone made a "discovery".

ftballfan7
09-06-2011, 04:35 PM
Not exactly. You are doing business, as far as the DDP, with Disney parks and Resorts. DVC is simply the middle man, and again, it is by an agreement with Disney Parks and resorts that the DDPs are even available. Disney runs the DDP, not DVC. If Disney suddenly decided to pull the DDP from DVC completely, or not renew the contract, or enforce additional restrictions, DVC would have no choice, and no way of pre-informing members. The DDP with segmenting was not being booked/used in the way it was designed to be sold. As others said, it was a loophole, and Disney likely closed it. Maximizing the DDP, which segmenting allowed, cost Disney $$ in a way that was not intended.

Again, most "all-inclusive" type plans do NOT save $$, they make big bucks for the resorts that offer them.

If you buy an Olive Garden gift card at Walgreen's, would you expect the drug store to be resposible for policy changes Olive Garden may make? After all, you purchased the card from Walgreen's, not Olive Garden.

I couldn't disagree with you more. I am in fact doing business with DVC. If I call Disney to get DDP, they will tell me that they can't help me and I have to contact DVC Member Services. DVC may be a middleman, but make no mistake about it, they are who I am doing business with.

If I bought an Olive Garden gift card at Walgreens, went to the Olive Garden and they did not accept it you can bet your pixie dust that I will be taking my complaints back to Walgreens where they belong! If I go to Sears and purchase a Sony tv, get home and find it does not work properly, I will be returning the product to Sears(where I purchased it, not to Sony Corporation).

I also find it hard to believe that DVC new nothing about this change until this morning and were required to implement the change immediately upon being notified. If that is the case then there are big problems with the overall organization. I too feel they should go to bat for their customers, to ensure they are treated in a proper manner.

CarolMN
09-06-2011, 04:38 PM
Two questions...

First, I arrive on October 13 and we're staying at BLT in a studio for 2 nights with the DxDDP already paid for. Then, on the same reservation number, we are moving to std 1BR at BWV for three nights without a dining plan. Am I to assume that this will not change?

Second, we have a segmented reservation booked for June 2012. Each night is in a 2BR but we have night 1: cash; night 2: points; nights 3-6: points; night 7: cash. Since we have not yet added a DP to any portion of this reservation, I am assuming that it will no longer be possible to do so, correct.

We will have 1 TIW card for the 15 of us so perhaps we will need to look into buying a 2nd one. We can recoup the savings on a meal at CRT alone!

1. If you've already paid for the DxDDP at BLT, I'm sure it will go as currently reserved. FWIW, I think you will be able to continue to do things like this (get the DP for one part of the stay if the other part is at another resort), because we were allowed to do so before the computer upgrades.

2. I believe you are correct. You won't be allowed to add any dining plan to the June 2012 reservation unless it is for the entire stay

Like Bobbi, I got the DxDDP for 1 night because I didn't want to pay so much for the CP Dinner package - it's almost $70 when you include 6.5% tax! The DxDDP is only $78.99 and with that I get the CP Pkg, another 1 TS meal, 2 snacks and a mug. It really did seem too good to be true. Glad I paid before they stopped allowing it.

I am thinking of this as an unadvertised sale that was terminated without notice. Snooze and you lose.

tjkraz
09-06-2011, 04:39 PM
If in fact DVC management has so little pull, respect and recognition with Disney, then DVC members have no one looking out for our interests and we can expect more of the same treatment.


That's a realistic assessment.

DVC members aren't a particularly large group to begin with. Proportionately-speaking, we spend far less on dining at Disney restaurants--DDP or no DDP--than cash guests due to the kitchens in every villa room.

We're also a captive audience. Members will not simply boycott the parks en masse over a decision like this.

disneynutz
09-06-2011, 04:41 PM
Considering what was discovered recently regarding the Jim Lewis management team, I can't help but think someone was going through DVC's books & procedures and found this "loophole". It's just too coincidental that this ended less than a month after key managers were fired. The fact that it was never in writing makes it fishy. Someone made a "discovery".

I don't think that it took a audit to find segmenting even if it was a loophole which I doubt. If you want to test a perk, how better than to not announce it, let DVC Members use it for awhile, look at it's costs or profit, then take it away and blame the stupid computers.

I am sure that Disney new exactly what was going on with the restaurants complaining, the resorts complaining, and even members complaining about the process. The restaurants and resorts actually received training on how to work with segmenting and they were just getting up to speed when the unofficial perk was removed.

:earsboy: Bill

csmommy
09-06-2011, 04:47 PM
DH spoke with DVC this evening & they claim that if you have an upcoming segmented reservation it will NOT be honored in its current form. Your 2 options will be:


Same dining plan for all persons for entire length of stay.
Check in & out - including MOVING your room everyday to have different dining options.


From a customer service standpoint this does not make sense. So instead of people segmenting & trying different restaurants the people who did not use it before will go back to either making their meals in the room or going off-site I guess.

tjkraz
09-06-2011, 04:48 PM
I also find it hard to believe that DVC new nothing about this change until this morning and were required to implement the change immediately upon being notified.

I agree...they probably had some advance notice.

If that is the case then there are big problems with the overall organization.

Welcome to The Walt Disney Company. :3dglasses

It's an enormous company with many different VPs and managers who have to answer for their own profitability. And no, the pieces do not always interact in a guest-friendly manner.

I too feel they should go to bat for their customers, to ensure they are treated in a proper manner.

We'll never know what happened behind the scenes but DVC certainly does not have the clout to put its proverbial foot down and insist that the change be handled in a certain manner.

As others have documented, allowing the segmenting was certainly costing Food & Beverage money. Giving advance notice of turning off this feature would have cost them more as dozens or hundreds rushed to take advantage.

DVC execs may well have tried to gain some flexibility but at the end of the day, they are entirely subject to the whims of the execs who run the parks division.

Chuck S
09-06-2011, 04:52 PM
I couldn't disagree with you more. I am in fact doing business with DVC. If I call Disney to get DDP, they will tell me that they can't help me and I have to contact DVC Member Services. DVC may be a middleman, but make no mistake about it, they are who I am doing business with.

If I bought an Olive Garden gift card at Walgreens, went to the Olive Garden and they did not accept it you can bet your pixie dust that I will be taking my complaints back to Walgreens where they belong! If I go to Sears and purchase a Sony tv, get home and find it does not work properly, I will be returning the product to Sears(where I purchased it, not to Sony Corporation).
I also find it hard to believe that DVC new nothing about this change until this morning and were required to implement the change immediately upon being notified. If that is the case then there are big problems with the overall organization. I too feel they should go to bat for their customers, to ensure they are treated in a proper manner.

What if, you bought an Olive G card at Walgreens, and Walgreens activated it properly, you took it to Olive Garden, and they changed the policy and would not accept gift card for say "appetizers" but honored it for the rest of the meal. You would have no recourse with Walgreens, would you? That is what is similar to what is going on with DVC. You did not purchase the DDP yet, correct? Policy change happened, and DVC says you can not purchase the way you wish to by segmenting. How is that a beef with DVC? They are following the rules of the DDP as published in the official brochures, that it must be all or nothing. There was never an official segmenting announcement or anything in writing that allowed it in the first place. And again, the DDP was never intended as a money saver, it is a convenience item...all inclusive pre-paid for the whole reservation.

DisneyStarWisher
09-06-2011, 04:54 PM
So if I have already segmented a reservation for December but haven't added the DxDDP, it's too late, huh? I take it I won't be able to add it to just the first segment. That changes everything!

Simba's Mom
09-06-2011, 05:00 PM
DH spoke with DVC this evening & they claim that if you have an upcoming segmented reservation it will NOT be honored in its current form. Your 2 options will be:


Same dining plan for all persons for entire length of stay.
Check in & out - including MOVING your room everyday to have different dining options.


From a customer service standpoint this does not make sense. So instead of people segmenting & trying different restaurants the people who did not use it before will go back to either making their meals in the room or going off-site I guess.

So nice of them not to let anyone with upcoming segmented reservations know. Or maybe I can hope that since the new rules went into effect this morning, no one has been called-yet. Pretty soon the phones will start ringing to notify people of the change. When you get called, please let us know. Meanwhile I'll still be bitter about the lack of communication (I'm reminded of the end of free valet parking-I don't remember an official notice about that one, either. Didn't some guests find out the hard way-AFTER they valet parked?)

disneynutz
09-06-2011, 05:02 PM
DH spoke with DVC this evening & they claim that if you have an upcoming segmented reservation it will NOT be honored in its current form. Your 2 options will be:


Same dining plan for all persons for entire length of stay.
Check in & out - including MOVING your room everyday to have different dining options.


From a customer service standpoint this does not make sense. So instead of people segmenting & trying different restaurants the people who did not use it before will go back to either making their meals in the room or going off-site I guess.

It's not about customer service, it's about turning a profit.

The DDP makes Disney money because overall, the people who are on the DDP, spend more for the plan than they would if they bought the food out of pocket. Once purchased, people don't consider the credits as money, they are just credits. Using a TS credit to buy a hamburger can make sense when you have credits that you want to use up and you are sick of eating.

I would expect that millions of credits of all types are forfeited yearly. Tweaking the plans, reducing the cost of material (food) and increasing the cost of the plan is Disney's business plan.

As DVC Members our challenge is to get the biggest bang for our bucks while playing by Disney's rules.

:earsboy: Bill

CarolMN
09-06-2011, 05:09 PM
So nice of them not to let anyone with upcoming segmented reservations know. Or maybe I can hope that since the new rules went into effect this morning, no one has been called-yet. Pretty soon the phones will start ringing to notify people of the change. When you get called, please let us know. Meanwhile I'll still be bitter about the lack of communication (I'm reminded of the end of free valet parking-I don't remember an official notice about that one, either. Didn't some guests find out the hard way-AFTER they valet parked?)

I don't believe anyone will get a call. It appears that those who already segmented their reservation and added/paid for whatever dining plan arrangement was chosen are not impacted.

But those who just segmented and were waiting to add/pay for their dining plans will not be able to do so anymore. They'll find out when they call to add. I've no doubt they will be disappointed.

deej696
09-06-2011, 05:11 PM
We were on the fence about doing DDP for a trip next spring, but this just settled it. Curious to see what will happen with upcoming reservations as was just mentioned. It would be a serious bummer for them to force an extra night or more on people with pending segmented reservations...

tanda4556
09-06-2011, 05:14 PM
DH spoke with DVC this evening & they claim that if you have an upcoming segmented reservation it will NOT be honored in its current form. Your 2 options will be:


Same dining plan for all persons for entire length of stay.
Check in & out - including MOVING your room everyday to have different dining options.


From a customer service standpoint this does not make sense. So instead of people segmenting & trying different restaurants the people who did not use it before will go back to either making their meals in the room or going off-site I guess.

I just got off the phone with MS, and I was told that if you already have segmented reservations, they will honor it. Hmmm... now I'm confused.:confused3

wdrl
09-06-2011, 05:20 PM
Due to the fact it looked to the computer as if we were checking out and checking back in - we got full housekeeping twice in 4 days! :cool1:





Extra housekeeping doesn't come free. If segmented dining plans caused some villas to receive extra housekeeping, it has an adverse affect on the entire membership in higher maintenance fees, as well as longer delays in getting truly vacant rooms ready for the next member.

By stepping in and stopping segmented dining plans at this time, management may actually be trying to look out for the interests of the membership. Added housekeeping costs, added front-desk costs to fix problems, and added costs to reconcile accounts between resorts and restaurants are costs that are absorbed by the members. In addition, the complaints from those members who had problems with segmented stays may have caused management to question whether segmented stays were viable. Maybe segmented stays worked fine 80% of the time, but the 20% of the time it didn't may have been too high of a failure rate.

bobbiwoz
09-06-2011, 05:23 PM
As Carol mentioned, the deal really was a good one for the Candlelight Processional, and if I have to move, I will. Moving will involve getting another full cleaning. I was expecting to get a new key and check in and out of the same room.

Sammie
09-06-2011, 05:25 PM
Since the ability to do this was never an official DVC announcement I have to wonder how many members that do not hang out on forums such as this, even knew about it.

For the majority of the membership, it truly might be no big deal.

We can't have things that just suit us we have to accept what is good for the majority of the membership.

As far as this being an example of them not looking out for our best interests. Our interest is a DVC villa, nothing else. Perks come, perks go. As long as I get what I paid for in the 90's I am a very happy DVC member.

I really think some of you are going to very unhappy for a long time if you feel DVC is always going to cater to your wants and needs outside of what you actually bought per your POS.

As to the clout DVC pulls right now in the Disney hierarchy, thanks to Jim, we are pretty much close to being the embarrassment of the company. In my 30+ plus years of being very close to many at Disney in management I can not remember another time a President was fired under these conditions.

I told you so about JL and many of you acted like I had some personal vendetta against him. I simply saw him for what he really was months before this happened.

If this is the only thing we lose I would say we are doing good.

tjkraz
09-06-2011, 05:28 PM
Since the ability to do this was never an official DVC announcement I have to wonder how many members that do not hang out on forums such as this, even knew about it.

For the majority of the membership, it truly might be no big deal.

We can't have things that just suit us we have to accept what is good for the majority of the membership.

And if you're Disney, that's undoubtedly the #1 reason for not sending out an email blast to all members.

Not saying whether it's right or wrong...that's just how managers tend to think. Why get thousands of people in a tizzy over something which may never impact them rather than just putting out fires as the crop up.

VLee
09-06-2011, 05:42 PM
Extra housekeeping doesn't come free. If segmented dining plans caused some villas to receive extra housekeeping, it has an adverse affect on the entire membership in higher maintenance fees, as well as longer delays in getting truly vacant rooms ready for the next member.


Our experience in have segmented DDP and housekeeping proved to be exactly opposite of what you are saying about "extra" housekeeping. Our room was never cleaned (trash/towel) with an 6-day segmented plan. So at least in our case, Disney saved on housekeeping!

Sammie
09-06-2011, 05:43 PM
And if you're Disney, that's undoubtedly the #1 reason for not sending out an email blast to all members.

Not saying whether it's right or wrong...that's just how managers tend to think. Why get thousands of people in a tizzy over something which may never impact them rather than just putting out fires as the crop up.

Exactly.

Plus I know it is hard for many, to understand how complicated Disney as a company is.

At times DVC and Disney dining or Disney resorts might has well be Hilton dealing with Marriot.

I know you personally understand how complicated it is to them, when it seems so simple to most.

If DVC members think it is frustrating, they ought to work for them. The stories my friends tell, literally astound me at time. :eek:

Disney literally moves GMs to new jobs without any advance warning. Just show up one day and you have a new job, your support staff might go with you and they might not and your personal belongings are already packed for you to move.

So yes I truly believe that Disney Dining sent a memo to DVC and that is about all the warning they get.

CarolMN
09-06-2011, 05:43 PM
As Carol mentioned, the deal really was a good one for the Candlelight Processional, and if I have to move, I will. Moving will involve getting another full cleaning. I was expecting to get a new key and check in and out of the same room.I'm still expecting to stay in the same room and just get new keys. I truly believe they will honor existing DP arrangements as is.

Like all policy changes, not all CMs at MS understand the communications the first time. And sometimes the actual implementation changes the policy a bit.

I would not be at all surprised to find out that they decide to allow people who already segmented a reservation (in anticipation of adding a DP later) to add the DP as planned. We'll see.

VLee
09-06-2011, 05:59 PM
As earlier stated, it is Disney that is ultimately to blame...DVC is the messenger. But we deal with the messenger, not Disney. We must go through DVC to purchase the dining plan and therefore, we rely on what we are told by the castmembers about various items. When a castmember tells you that you have until just a few days before check-in to segment and pay for the DDP, you tend to believe that.

The CMs probably did not find out about the change until this morning. But this is where customer service comes in and obviously Disney does not consider customer service a priority any more.

At one time, business sent its managers to the Disney Institute to learn the Disney way of providing quality customer service. That is long gone! No doubt Disney should have given more thought to the people who had made dining reservations with a segmented DDP in mind. For some are traveling soon, it will be next to impossible for them NOW to secure additional dining reservations during their vacation time. If they had planned on scattered dining, it is very possible, they will find dining slots now filled.

I know that I would not want to pay for a DDP under those circumstances, when I would be forced to take "leftovers". Given that choice, I would pay out of pocket, maybe using TIW at table service and I would absolutely order only what desired--saving by drinking water, instead of paying for a beverage, no dessert, and possibly even sharing an appetizer and one entree between two people! I wouldn't have to get those crummy kids' meals as my kids could share with me.

WilsonFlyer
09-06-2011, 06:03 PM
OK. I gotta ask. :lmao:

I would never do DDP because the food has become so lousy, IMO, that it's hardly worth tying yourself to only Disney restuarants during an entire week's stay.

Having said that, we do eat at the signatures occasionally, so I can see some limited value in maybe having DDP tied to, say 3 days, of a 7 day stay.

Seems easy enough to me. Book 3 days with DDP and then book 4 days w/o. Is that what you guys are calling "segmented reservations"? If so, I'm not really sure I understand completely. I don't see how they could prevent us from doing this. It's two completely different reservations, back-to-back, and this is certainly allowed under the POS.

I'm obviously missing something, probably because of what I Said in my second paragraph, and for that reason, I just don't keep up with it. But now, you've piqued my curiosity.

What am I missing?

disneynutz
09-06-2011, 06:10 PM
As earlier stated, it is Disney that is ultimately to blame...DVC is the messenger. But we deal with the messenger, not Disney. We must go through DVC to purchase the dining plan and therefore, we rely on what we are told by the castmembers about various items. When a castmember tells you that you have until just a few days before check-in to segment and pay for the DDP, you tend to believe that.



We don't know anything about anyone. DVC may have canceled the perk, or Disney, or both. Just like we will never know who really canceled the Valet parking perk. I stopped believing the words coming out of Mickey's mouth when DVC started changing perks, policies, and rules, and telling we that it was due to member feed back and that the changes will enhance my Disney experience! :scared1:

:earsboy: Bill

Mtnman44
09-06-2011, 06:15 PM
What you are describing are completely separate, unlinked reservations. This would require a new checkin and checkout with a probably room change. I would imagine that DDP could continue to be used for one of the reservations in this scenario.

If there reservations are "linked" so that the above is not required they become one reservation. This one reservation would require all days to be part of the DDP.


OK. I gotta ask. :lmao:

I would never do DDP because the food has become so lousy, IMO, that it's hardly worth tying yourself to only Disney restuarants during an entire week's stay.

Having said that, we do eat at the signatures occasionally, so I can see some limited value in maybe having DDP tied to, say 3 days, of a 7 day stay.

Seems easy enough to me. Book 3 days with DDP and then book 4 days w/o. Is that what you guys are calling "segmented reservations"? If so, I'm not really sure I understand completely. I don't see how they could prevent us from doing this. It's two completely different reservations, back-to-back, and this is certainly allowed under the POS.

I'm obviously missing something, probably because of what I Said in my second paragraph, and for that reason, I just don't keep up with it. But now, you've piqued my curiosity.

What am I missing?

disneynutz
09-06-2011, 06:16 PM
OK. I gotta ask. :lmao:

I would never do DDP because the food has become so lousy, IMO, that it's hardly worth tying yourself to only Disney restuarants during an entire week's stay.

Having said that, we do eat at the signatures occasionally, so I can see some limited value in maybe having DDP tied to, say 3 days, of a 7 day stay.

Seems easy enough to me. Book 3 days with DDP and then book 4 days w/o. Is that what you guys are calling "segmented reservations"? If so, I'm not really sure I understand completely. I don't see how they could prevent us from doing this. It's two completely different reservations, back-to-back, and this is certainly allowed under the POS.

I'm obviously missing something, probably because of what I Said in my second paragraph, and for that reason, I just don't keep up with it. But now, you've piqued my curiosity.

What am I missing?

That's exactly what we are talking about and that is how our family used the perk. Booked the deluxe plan for a couple of days, used the credits for some signature dining and ate in the villa for the rest of the stay. Using the DDP this way is great for the Guests, we saved $250, but it doesn't make any money for Disney.

You can still have separate reservations but you might be forced to change rooms.

:earsboy: Bill

TisBit
09-06-2011, 06:24 PM
Since the ability to do this was never an official DVC announcement I have to wonder how many members that do not hang out on forums such as this, even knew about it.

For the majority of the membership, it truly might be no big deal.

We can't have things that just suit us we have to accept what is good for the majority of the membership.

As far as this being an example of them not looking out for our best interests. Our interest is a DVC villa, nothing else. Perks come, perks go. As long as I get what I paid for in the 90's I am a very happy DVC member.

I really think some of you are going to very unhappy for a long time if you feel DVC is always going to cater to your wants and needs outside of what you actually bought per your POS.

As to the clout DVC pulls right now in the Disney hierarchy, thanks to Jim, we are pretty much close to being the embarrassment of the company. In my 30+ plus years of being very close to many at Disney in management I can not remember another time a President was fired under these conditions.

I told you so about JL and many of you acted like I had some personal vendetta against him. I simply saw him for what he really was months before this happened.

If this is the only thing we lose I would say we are doing good.

And if you're Disney, that's undoubtedly the #1 reason for not sending out an email blast to all members.

Not saying whether it's right or wrong...that's just how managers tend to think. Why get thousands of people in a tizzy over something which may never impact them rather than just putting out fires as the crop up.

I have to go with Sammie on this one. This was never a policy/perk that was listed anywhere. It was merely a byproduct of the computer systems being changed over last year, that word of mouth spread that we could "segment". Disney never announced this as being a perk or policy, so preventing it from being done did not require an announcement either.

This is one of those things that happened with the computer change and DVC permitted members to take advantage of it. Unfortunately, there were a TON of problems with it and it is in the best interest of Disney, DVC and the members to kill it. How many members had horror stories of having to be at the front desk multiple times a day. This cost Disney and DVC money, through wasted man hours trying to fix the problem and all the compensation they gave people for the inconvenience.

If segmenting worked seamlessly without many glitches I am sure they would haven't felt a need to prevent it. But it didn't and this is in the best interest of members in the end, no one wants to deal with the hassles that accompanied this.

missycj96
09-06-2011, 06:50 PM
We segmented on our last trip. It was a great deal so im not surprised they did away with it. But im guessing the real reason is that it caused havoc with reservations. I called to segment one night and somehow when they opened my reservation they lost the last few nights of a blt res i made 7 months ago. I realized it when i went to print out my confirmation to take with me the night before we left. Somehow they fixed it for me and i got the nights back. I had a sleepless night. If this happened often it was probably a mess for them.

DiznyDi
09-06-2011, 06:54 PM
Boy am I glad I called last week to segment and add the DP for the middle of our trip. What a disappointment it would have been......

El&Asmom
09-06-2011, 07:06 PM
I have to go with Sammie on this one. This was never a policy/perk that was listed anywhere. It was merely a byproduct of the computer systems being changed over last year, that word of mouth spread that we could "segment". Disney never announced this as being a perk or policy, so preventing it from being done did not require an announcement either.

This is one of those things that happened with the computer change and DVC permitted members to take advantage of it. Unfortunately, there were a TON of problems with it and it is in the best interest of Disney, DVC and the members to kill it. How many members had horror stories of having to be at the front desk multiple times a day. This cost Disney and DVC money, through wasted man hours trying to fix the problem and all the compensation they gave people for the inconvenience.

If segmenting worked seamlessly without many glitches I am sure they would haven't felt a need to prevent it. But it didn't and this is in the best interest of members in the end, no one wants to deal with the hassles that accompanied this.

Agreed. And if you look at dvcmember.com it still says in the DDP section that the plan must be added for the entire length of stay. It was simply a loophole that was allowing the segmented days.

Given the prices of dining at WDW even with TIW, we will likely start eating in our villa more or offsite. I just don't think that a place like Le Cellier is worth the prices they charge. The buffets are another example. Just way too expensive for a family of 5.

horselover
09-06-2011, 07:22 PM
Boy am I glad I called last week to segment and add the DP for the middle of our trip. What a disappointment it would have been......

I wish I had been as smart as you. I segmented for 2 days in Dec., but didn't add the DP at the same time. I was hoping to pay for it after we return from our Oct. trip. Now I can't. :sad2:

ryanshana
09-06-2011, 07:22 PM
I just got off the phone with MS, and I was told that if you already have segmented reservations, they will honor it. Hmmm... now I'm confused.:confused3

I was told this as well. And I specifically asked if I would have to change rooms and they said no. (I asked two people too)

Ksp
09-06-2011, 07:22 PM
So sad to see this change ....

ryanshana
09-06-2011, 07:26 PM
I wish I had been as smart as you. I segmented for 2 days in Dec., but didn't add the DP at the same time. I was hoping to pay for it after we return from our Oct. trip. Now I can't. :sad2:

As long as your reservation is already segmented I believe u can. Even if u didn't pay for dp yet. This is what happened to me. Segmented trip hadn't paid for dining yet. And I am able to keep it the way it is.

dansyr2514
09-06-2011, 07:38 PM
So in actuality it could be done if you segment your stay also...switching rooms.
However, this decision is very disappointing.

Sammie
09-06-2011, 07:48 PM
I love these forums, if anyone comes on here and asks can you rent points and get Free Dining, most everyone will let them know in no uncertain terms, NO, and it's not really free etc. etc.

Basically making the person feel that even asking was a huge mistake.

Then when others ask if getting the dining plan as a DVC member is a good idea and many will say NO, get the TIW, etc. etc. It has ruined Disney dining, does not save you any money, etc. etc.

And now this change probably affects a very small percentage of the membership and it's like the sky has fallen yet again.

Truth be told I think some were working it to be a huge advantage to them and lost revenue to Disney and they realized that and as someone else said, closed the loophole.

They are not always quick to recognize a money drain but eventually they do and close it.

And to me as a stockholder, that is good business. :thumbsup2

quirty30
09-06-2011, 07:51 PM
I agree with those who think that "segmenting" was nothing more than a loophole. Inasmuch as there was never a formal announcement about it, I think it stands to reason that there would be no formal announcement to rescind it. I never saw it as an "official" perk, but I'm glad we were able to try it once. Ours went off without a hitch, but even I felt it was a pain to get new keys, and I'm sure it created some extra work for the hotel front desk staff.

I also booked a segmented dining plan for a renter. Their trip is not until next month and I'm interested in knowing for certain whether it will be honored or not. They are friends and I'd hate for them to be forced into the plan for their whole trip, especially since they've already paid me. If there's going to be a problem, I'd like to let them know now rather than later.

Sammie
09-06-2011, 07:53 PM
So in actuality it could be done if you segment your stay also...switching rooms.
However, this decision is very disappointing.

Yes you can. And if you are staying at the same resort, and work with the front desk staff when you check in, more than likely you won't have to move.

Deb & Bill
09-06-2011, 08:24 PM
... So instead of people segmenting & trying different restaurants the people who did not use it before will go back to either making their meals in the room or going off-site I guess.

People try out various restaurants whether they are on the dining plan or not. Just because you are on the plan, doesn't mean you try out more of them. It just means you leave without leaving cash for the meal, just the tip.

Trying restaurants on the dining plan doesn't make Disney more money than people just trying them out using TIW or no plan at all.

hakepb
09-06-2011, 08:24 PM
If done correctly, segmenting saves housekeeping costs, and thus helps keep every DVC member's dues lower. (Before some members used split stays to "segment" dining (although that may of been a side effect vs the reason to split stay))

Although if it were not correct, then people got more housekeeping, and if that were the case DVC should work to correct the system.

Sandisw
09-06-2011, 08:39 PM
I think the piece that made segmenting so appealing to those of us who did it was that you did not have to change rooms if your segments were for the same room type/resort.

Now, the fact that you will probably have to change rooms, unless you can get the front desk to agree to keep you in the same one--and I, for one, would never chance it--makes it a lot less appealing.

I had a feeling that this would stop as there were too many problems. And, I think the issue I just had with ending up with holding points when I should not have had to do with BWV messing with my account prior to our arrival and they believe it had to do with the fact that I was segmented.

edk35
09-06-2011, 08:40 PM
Agreed. And if you look at dvcmember.com it still says in the DDP section that the plan must be added for the entire length of stay. It was simply a loophole that was allowing the segmented days.

Given the prices of dining at WDW even with TIW, we will likely start eating in our villa more or offsite. I just don't think that a place like Le Cellier is worth the prices they charge. The buffets are another example. Just way too expensive for a family of 5.

Very expensive for a family of 5. I think that when the day comes that just my husband and I go by ourselves is when we will try it. :)

Dean
09-06-2011, 08:48 PM
It was easily predictable. It's very likely this was never OK by Disney and basically started happening with an enterprising CM working with a member and spread to other CM and members. As I noted previously, it was an unreasonable option from the start.

OhioDVC
09-06-2011, 09:01 PM
When I talked to a supervisor at DVC, she blamed the problem with stopping the segmenting of reservations to the new poor computer system that they have for reservations. For some reason, it could not keep the reservations for dining straight with a segmented reservation.

Looks like poor customer service to me. Bone-headed computer programers failed to comprehend all aspecst of the reservation/dining process.

DVC has arrived at become a second rate timeshare company when it comes to customer service/satisfaction.

Brian Noble
09-06-2011, 09:04 PM
Disney stops a program that genuinely saves customers money? Shocking!

(;))

Dean
09-06-2011, 09:09 PM
Disney stops a program that genuinely saves customers money? Shocking!

(;))And costs Disney money.

hakepb
09-06-2011, 09:36 PM
People try out various restaurants whether they are on the dining plan or not. Just because you are on the plan, doesn't mean you try out more of them. It just means you leave without leaving cash for the meal, just the tip.

Trying restaurants on the dining plan doesn't make Disney more money than people just trying them out using TIW or no plan at all.

In my pre-DVC days, the DDP (discounted, as a package "add-on" I think that was $25/day and included appetizer and tip :o ) was the reason I tried many new TS, and because of that, several of those TS are now part of my regular vacation plan. I wish Disney would keep "up-selling" me with discounted DDP packages.
Because of that

dansyr2514
09-06-2011, 09:48 PM
When I talked to a supervisor at DVC, she blamed the problem with stopping the segmenting of reservations to the new poor computer system that they have for reservations. For some reason, it could not keep the reservations for dining straight with a segmented reservation.

Looks like poor customer service to me. Bone-headed computer programers failed to comprehend all aspecst of the reservation/dining process.

DVC has arrived at become a second rate timeshare company when it comes to customer service/satisfaction.

Ya know what has me baffled about Disney....they are working on RFID wristbands that could would have all your info on it to personalize your experience...but they can't make a computer segment a reservations:confused3

deerislemaine
09-06-2011, 09:49 PM
Boy am I glad I called last week to segment and add the DP for the middle of our trip. What a disappointment it would have been......

For once we also had good timing. We segmented two days on our January stay and already bought the DDP for two different days. We'll use TIW the rest of the time, and it sounds like this will be our last segmented stay...

twinklebug
09-06-2011, 09:50 PM
When I talked to a supervisor at DVC, she blamed the problem with stopping the segmenting of reservations to the new poor computer system that they have for reservations. For some reason, it could not keep the reservations for dining straight with a segmented reservation.

Looks like poor customer service to me. Bone-headed computer programers failed to comprehend all aspecst of the reservation/dining process.

DVC has arrived at become a second rate timeshare company when it comes to customer service/satisfaction.

If the manager blamed the programmers, then passing the buck like that was very poor CS, you're right. Disney philosophy is never to pass the buck, but to own up enough to offer solutions, and if one cannot reach a satisfactory solution to escalate it to a higher level. One level up typically has enough authority and information to clear up the situation. Seems to me that the DVC manager you spoke with needs a Disney refresher course.

Speaking for programmers in general: the code will only be as good as 1) the specs 2) the developer and 3) the tester. It's a group effort. Everyone from management on down is quick to raise a hand when all goes well for acknowledgement, but when the software is imperfect, it's the developers with the fingers pointed at them.

Brian Noble
09-06-2011, 10:13 PM
And costs Disney money.
Well, six of one...

disneynutz
09-06-2011, 10:18 PM
When I talked to a supervisor at DVC, she blamed the problem with stopping the segmenting of reservations to the new poor computer system that they have for reservations. For some reason, it could not keep the reservations for dining straight with a segmented reservation.

Looks like poor customer service to me. Bone-headed computer programers failed to comprehend all aspecst of the reservation/dining process.

DVC has arrived at become a second rate timeshare company when it comes to customer service/satisfaction.

As I posted in post #62, it's easy to blame a computer system instead of other reasons.

:earsboy: Bill

Dean
09-06-2011, 10:22 PM
Well, six of one...Not necessarily. Not everything is a win/lose scenario. In this specific case it is to a degree but even then, it's not 1 to 1 related to capacities, usage patterns, cash business lost, and many other factors. One of the ploys used is to get people used to doing certain things then take away the savings and see how many keep doing it. Another is to offer one thing as a savings while taking their money in other areas, Disney is good at both and more.

My main reason for pointing out the difference is that your post seemed to imply that they took it away because it was a benefit to the members and I do not believe that to be the motivation though the end point may be the same. It's like the valet parking issue, they didn't take it away to hurt members, they made a business decision related to realities and costs.

Missy H
09-06-2011, 11:35 PM
There is another possibilty...
It could be just suspended whilst some re-programming is going on to stop all the problems that people have had in the past with segmenting and adding the DDp.

Maybe the reason it was never announced was that it was on trial and now they are going to fix the problems that have occured and once fixed and sorted it could be announced officially as a perk... you never know...

Castillo Mom
09-07-2011, 12:08 AM
I'm not at all surprised to hear that segmenting has come to an end. In actuality I'm somewhat concerned about glitches during our upcoming trip so was feeling that maybe it isn't worth the stress, especially with extended family coming along.

Guess tomorrow morning I'll be on the phone to MS to see if I can still add my son to our reservation. He's arriving a few days after us so adding him will trigger another segment which I need to find out if they will allow due to the new policy change.:confused3

TisBit
09-07-2011, 01:32 AM
There is another possibilty...
It could be just suspended whilst some re-programming is going on to stop all the problems that people have had in the past with segmenting and adding the DDp.

Maybe the reason it was never announced was that it was on trial and now they are going to fix the problems that have occured and once fixed and sorted it could be announced officially as a perk... you never know...

The point is that the segmenting was a by product of the new reservation system...it was never meant to be part of the programming. There has to be an incentive to put out money to programmers to try to add it into the system. It would have still required multiple trips to get new key cards, cause some confusion on novice DVC owners/renters (lets face it, most DVC owners barely understand their ownership and when to book...much less understanding what segmenting does and how to use it). Plus, with the DP rules that it must be booked for the length of stay for everyone in a room is a cash benefit to WDW...there is no incentive to try to improve segmenting and is much easier to just do away with it.

papamouse1
09-07-2011, 01:45 AM
Well, I saw this one coming. Looks like we go back to the old segmenting plan of changing resorts or running the risk of changing rooms if you stay at the same resort....



So will this method still work? Honestly, this is the way we have been doing it for years. We like to try different resorts on the same trip and don't mind moving. Now the scary thing is for my upcoming trip I had booked 2 nights at BCV after our cruise and then one more day at BWV... booked it as 2 reservations, but they gave me 1 #. Then later, we decided it would be better to stay in just BCV if we could get in, so went on wait list and got a room. So tomorrow, I am going to call to see if I can still do DxDDP on the 1st 2 nights like we planned or if now that I moved to BCV I am now out of luck :confused3

dzorn
09-07-2011, 06:12 AM
Well I will miss the option. Not to do day by day tayloring of the plans but to allow for DDP when we have guests that do not stay the full time we are there. With segementing we could add the guest for only those days and not all of them. Oh well back to no DDP and a little more cooking.

Denise in MI

funhouse8
09-07-2011, 06:56 AM
Add us to the list that was going to add the DDP for a few days. Oh well back to the planning board. Now we will just have to get a wrist card at Epcot for F&W. :) Sad but no biggy, we are going to WDW :)

maburke
09-07-2011, 07:40 AM
Not necessarily. Not everything is a win/lose scenario. In this specific case it is to a degree but even then, it's not 1 to 1 related to capacities, usage patterns, cash business lost, and many other factors. One of the ploys used is to get people used to doing certain things then take away the savings and see how many keep doing it. Another is to offer one thing as a savings while taking their money in other areas, Disney is good at both and more.

My main reason for pointing out the difference is that your post seemed to imply that they took it away because it was a benefit to the members and I do not believe that to be the motivation though the end point may be the same. It's like the valet parking issue, they didn't take it away to hurt members, they made a business decision related to realities and costs.

I agree. I think it's possible to offer things that guests see as saving us money, but that change our spending patterns such that Disney makes money.

For example: Let us buy TIW cards without annual passes!!!!

Then I, for one, will forgive all this segmenting business. :)

csmommy
09-07-2011, 09:23 AM
I just got off the phone with MS, and I was told that if you already have segmented reservations, they will honor it. Hmmm... now I'm confused.:confused3

Typical................too many times I have called them, gotten info from one CM & then called back & was told something different from another one. I hope for those who had already segmented their vacation all goes smoothly.

palhockeymomof2
09-07-2011, 09:56 AM
Typical................too many times I have called them, gotten info from one CM & then called back & was told something different from another one. I hope for those who had already segmented their vacation all goes smoothly.

I called MS this morning since we had already segmented our 9/28-10/2 trip due to my son and his girlfriend arriving on 9/29...around 11pm

so when I made the reservation we separated the first night since we would have 4 in the 2br for one night then 6 for the next 3 nights.....we just wanted the deluxe dining plan for the first night.....I had no trouble adding the plan to the one night just now.....my plan had been to add and pay for the plan 3 or 4 days before our trip...but after reading this thread I decided to do it today...I hope everyone else who has segmented their reservation has no problems adding the plan

PEANUT1
09-07-2011, 10:03 AM
We have a trip in 38 days:banana::banana:

I had planned to segment...do deluxe for three nights..take a night off and do regular for 2 nights take a night off...oh well.:confused:

I changed a bunch of my reservations and now have a much "lighter" more flexible schedule...this could end up being a good thing in the end.:)

bastraker
09-07-2011, 11:10 AM
Just got off the phone with MS regarding our October trip. I already have the first 2 nights of our trip segmented from the remaining week.

I asked to have the deluxe dining added to the first segment(2 nights) and I was told NO. The dining plan has to be for the entire length of stay in the same room. I asked to speak to a manager since I am upset about this. I leave in 31 days and now I have to change my plans around. We are going with a group of 8 and it will be impossible to get different reservations.

I am so upset, I don't know what to do.

Anjelica
09-07-2011, 11:14 AM
Yes, I'm pretty sure that is still considered 2 separate reservations (with 2 room sizes) so they should be independent of one another. I don't actually understand why they would link those all under one reservation # to begin with though. But I know they do or have in the recent past.

They actually did that to us earlier this year for our upcoming December vacation.

We booked a Studio for our first 3 nights (w/ DDP) and then a 2-bedroom for the last 9 nights (w/ DDP) - both at VWL. They put both of those stays under the same reservation number - at first. When I went to make my ADR's they were having problems making them past the first stay even though it was under the same reservation. I noticed MS actually ended up breaking apart the two stays with two seperate reservations and making my ADR's after that was a breeze.

twinklebug
09-07-2011, 11:27 AM
They actually did that to us earlier this year for our upcoming December vacation.

We booked a Studio for our first 3 nights (w/ DDP) and then a 2-bedroom for the last 9 nights (w/ DDP) - both at VWL. They put both of those stays under the same reservation number - at first. When I went to make my ADR's they were having problems making them past the first stay even though it was under the same reservation. I noticed MS actually ended up breaking apart the two stays with two seperate reservations and making my ADR's after that was a breeze.

So for true split stays, where we move rooms (and sometimes resorts) we HAVE to have those reservation numbers separate to put the DDP on just one part? Our upcoming stay has us at BWV and then Kidani - but they're both under the same reservation number. What you're saying is if I want to add DDP for jsut those first 2 nights I need MS to issue unique reservation numbers for the stays... wonder how they do that without releasing the rooms as I know there are waitlists out there waiting to grab them.

Chuck S
09-07-2011, 11:31 AM
Just got off the phone with MS regarding our October trip. I already have the first 2 nights of our trip segmented from the remaining week.

I asked to have the deluxe dining added to the first segment(2 nights) and I was told NO. The dining plan has to be for the entire length of stay in the same room. I asked to speak to a manager since I am upset about this. I leave in 31 days and now I have to change my plans around. We are going with a group of 8 and it will be impossible to get different reservations.

I am so upset, I don't know what to do.

How long it your entire stay? Would it work to add the standard DDP to your entire stay rather than the Deluxe to only 2 nights? You can use two credits for any Signature dining you may have planned wioth the Deluxe plan, and then have a few additional credits for the remainder of your stay.

DHar
09-07-2011, 11:36 AM
Wow what a disappointment. I now have to make changes to my dining reservations because of this. Another reason to add fuel to the fire with DVC. Starting to make me mad to be honest.

mad is an understatement...we have had our reservations for NYE since the 11 month mark and now i call today to add a person and was told that the people leaving 3 days early will be charged for the days they arent there...is there anyone to talk to besides a supervisor...i am pissed....no advance notice...i guess someone just woke up one day and decided to change it back.....

twinklebug
09-07-2011, 11:41 AM
mad is an understatement...we have had our reservations for NYE since the 11 month mark and now i call today to add a person and was told that the people leaving 3 days early will be charged for the days they arent there...is there anyone to talk to besides a supervisor...i am pissed

Other than splitting stays, this is another case where they need to break out reservation numbers to treat the days differently. The addition or reduction of people in a room. Call back and tell the MS person you need 2 different reservation numbers for this reason. If you're told no ask the MS person to be escalated to a manager who can help you. Please Let us know how it went.

Chuck S
09-07-2011, 11:45 AM
mad is an understatement...we have had our reservations for NYE since the 11 month mark and now i call today to add a person and was told that the people leaving 3 days early will be charged for the days they arent there...is there anyone to talk to besides a supervisor...i am pissed....no advance notice...i guess someone just woke up one day and decided to change it back.....

That has always been the rule for cash reservations, and until they started segmenting, for DVC reservations, too. Disney probably saw that segmenting was costing them $$, and decided that DVC should follow the same rules as the cash guests.

I would also imagine that the cash reservation arm was getting a lot of questions about "Why can DVCers segment and not cash guests....I'm going to rent DVC points, it'll be cheaper anyway." I can see cash reservations not wanting to lose onsite cash room reservations to DVCers renting their points because of the DDP segmenting.

And no doubt, they were losing $$ because DVC allowed changes because of people coming/going during a reservation. Again, DDP was never designed for the way many DVCers travel. It is designed as a way to compete with all-inclusive vacation packages for the normal cash guest that stays a week or less.

DHar
09-07-2011, 11:57 AM
Other than splitting stays, this is another case where they need to break out reservation numbers to treat the days differently. The addition or reduction of people in a room. Call back and tell the MS person you need 2 different reservation numbers for this reason. If you're told no ask the MS person to be escalated to a manager who can help you. Please Let us know how it went.

they told me if we have a 2 br in a standard veiw and those people leave early but we stay in a 2br standard room we will not be moving rooms so it it still one reservation.....trust me the supervior i spoke with his ear was on fire!!!!!!:mad::mad::mad:

and at this point we would need to make a new reservation and that wont happen



just called back...if you are staying at the same resort in the same room typre and category you HAVE TO HAVE THE SAME RESERVATION NUMBER...you either have to change resorts or room type / category........

csmommy
09-07-2011, 12:02 PM
Question - what if you move room types within the same resort. Does that qualify for different dining plans.

Example:

2 night studio - DDxP
3 night 1 bedroom - DDP

OrangeCountyCommuter
09-07-2011, 12:03 PM
OK folks... the people you are talking too did NOT do this. They have no control Being rude, abrasive etc... does no good. Fire off your emails to Claire and management, but don't abuse MS cast members (including the supervisors) (But wasn't the "we got rid of Jim Lewis party" group so happy because "everything will be so much better now???)

I had to do this yesterday for the local hospital. I did NOT chew out the poor hourly employee who told me they had screwed up my account. I called the person in charge and explained to him what they had done wrong LOL! (He had the power to fix thier system, poor hourly employee would have been clueless on how the adjustment was posted wrong!)

Honestly, since this was never an announced benefit they didn't have to announce it was cancelled. They do that with lots of "trails" etc.... I bet that if you were not on the DIS (or one of the other sites) you never knew you missed this :)

DHar
09-07-2011, 12:15 PM
OK folks... the people you are talking too did NOT do this. They have no control Being rude, abrasive etc... does no good. Fire off your emails to Claire and management, but don't abuse MS cast members (including the supervisors) (But wasn't the "we got rid of Jim Lewis party" group so happy because "everything will be so much better now???)

I had to do this yesterday for the local hospital. I did NOT chew out the poor hourly employee who told me they had screwed up my account. I called the person in charge and explained to him what they had done wrong LOL! (He had the power to fix thier system, poor hourly employee would have been clueless on how the adjustment was posted wrong!)

Honestly, since this was never an announced benefit they didn't have to announce it was cancelled. They do that with lots of "trails" etc.... I bet that if you were not on the DIS (or one of the other sites) you never knew you missed this :)


if you can get me a number for claire or upper management i'd be more than happy to call them.....:)

dvcmom72
09-07-2011, 12:16 PM
Honestly, since this was never an announced benefit they didn't have to announce it was cancelled. They do that with lots of "trails" etc.... I bet that if you were not on the DIS (or one of the other sites) you never knew you missed this :)

I would be one of those people who never knew I missed this! I've been a DVC member forever...but only on the DIS since July...NEVER knew about this until I started reading this thread about it being discontinued. And to be honest, it never even crossed my mind that I'd want the DDP for only part of my stay...I either wanted it or I didn't. Though I can see why people are upset about this, especially people who already have vacations booked.
I agree with you though, please don't take this out on the people who answer the phones. I feel really bad for them right now. Having worked with the "public", I know how difficult it can be. :headache:

Chuck S
09-07-2011, 12:18 PM
they told me if we have a 2 br in a standard veiw and those people leave early but we stay in a 2br standard room we will not be moving rooms so it it still one reservation.....trust me the supervior i spoke with his ear was on fire!!!!!!:mad::mad::mad:

and at this point we would need to make a new reservation and that wont happen



just called back...if you are staying at the same resort in the same room typre and category you HAVE TO HAVE THE SAME RESERVATION NUMBER...you either have to change resorts or room type / category........

Perks come and go without warning, it has always been this way. Expect nothing more, ever, than what is laid out in your legal agreements. Everything else is gravy that will sometimes work for you, and sometimes will not.

Chewing out a supervisor or other CM is pointless, and actually hurts the image of all DVCers in the eyes of the company, figuring we could never be satisfied. Remember the uproar when we couldn't even purchase the DDP? Now they are simply making us play by the DDP rules that have ALWAYS been published. Nothing was ever in writing from DVC about segmenting. Technically, it should never have been allowed in the first place. If you are one of the lucky ones who were able to take advantage of it, good for you. For the rest of us...well, we knew the officially published rules from the beginning of the DDP.

tjkraz
09-07-2011, 12:21 PM
Honestly, since this was never an announced benefit they didn't have to announce it was cancelled. They do that with lots of "trails" etc.... I bet that if you were not on the DIS (or one of the other sites) you never knew you missed this :)

Agree, a formal announcement was not warranted.

HOWEVER, for the past 11 months Member Services reps have been segmenting reservations and telling members that they could call back just a few days before their trips to add the dining plan to portions of the stay. That information has proven to be incorrect.

If it were me, I would probably send an email to member satisfaction very briefly explaining that I made my reservation ___ months ago and was explicitly told that I could call up to 48 hours before arrival to add the DDP to a portion of the stay. See what sort of response that yields.

Everything I have heard points to this being a decision that was out of DVC's hands. We're about 30 hours into this and so far there has proven to be zero wiggle room. I would say there is still SOME small chance that DVC is able to gain an exception for existing reservations.

ryanshana
09-07-2011, 12:26 PM
Just got off the phone with MS regarding our October trip. I already have the first 2 nights of our trip segmented from the remaining week.

I asked to have the deluxe dining added to the first segment(2 nights) and I was told NO. The dining plan has to be for the entire length of stay in the same room. I asked to speak to a manager since I am upset about this. I leave in 31 days and now I have to change my plans around. We are going with a group of 8 and it will be impossible to get different reservations.

I am so upset, I don't know what to do.

Call back and speak w/ someone else. I JUST (12pm EST) paid for my segmented dining. My room was already segmented and I just had to pay for my dining.

palhockeymomof2
09-07-2011, 12:39 PM
Call back and speak w/ someone else. I JUST (12pm EST) paid for my segmented dining. My room was already segmented and I just had to pay for my dining.

Agree I paid for my previously segmented trip around 10 this morning.....I didn't mention the word segmented.....just said I wanted to add the dining plan to my trip checking in on 9/28 and it was added for that first night only

TinkerBelle920
09-07-2011, 12:40 PM
So if I have segmented plan later this month that I already paid for what now?

csmommy
09-07-2011, 12:41 PM
if you can get me a number for claire or upper management i'd be more than happy to call them.....:)


Ditto!

DHar
09-07-2011, 12:44 PM
so i just got the email confirmation which was made by the supervisor..and now the people that were leaving 3 days early he decided to remove them from the vacation completely...someone ples tell me again about we're not supposed to get mad or upset at DVC...the money we spent for our 380 points give us that right.......:rotfl2:

vicki_c
09-07-2011, 12:47 PM
so i just got the email confirmation which was made by the supervisor..and now the people that were leaving 3 days early he decided to remove them from the vacation completely...someone ples tell me again about we're not supposed to get mad or upset at DVC...the money we spent for our 380 points give us that right.......:rotfl2:

Did they shorten your dates to go with that, though? Is it possible they have now created 2 separate reservations for you - one for the days they are there, one for the days they are not - and you just didn't get the 2nd confirmation yet? Just a possibility to check out.

DHar
09-07-2011, 12:51 PM
Did they shorten your dates to go with that, though? Is it possible they have now created 2 separate reservations for you - one for the days they are there, one for the days they are not - and you just didn't get the 2nd confirmation yet? Just a possibility to check out.

they wont give you 2 seperate reservations unless you are changing resorts / room categories at the same resort...atleast that is what i was told......:confused3

twinklebug
09-07-2011, 12:51 PM
Did they shorten your dates to go with that, though? Is it possible they have now created 2 separate reservations for you - one for the days they are there, one for the days they are not - and you just didn't get the 2nd confirmation yet? Just a possibility to check out.

That's what I'm thinking too - DHar, look in "View Vacation Details" in dvcmember.com and it may show two separate reservations.... I hope!

Grumpy Grandma
09-07-2011, 12:55 PM
That's what I'm thinking too - DHar, look in "View Vacation Details" in dvcmember.com and it may show two separate reservations.... I hope!

DDar after you check can you please post and let us know what you find out? Thanks and good luck to you.

vicki_c
09-07-2011, 01:01 PM
they wont give you 2 seperate reservations unless you are changing resorts / room categories at the same resort...atleast that is what i was told......:confused3

Yeah, right, unless you call them up and chew them out --
they told me if we have a 2 br in a standard veiw and those people leave early but we stay in a 2br standard room we will not be moving rooms so it it still one reservation.....trust me the supervior i spoke with his ear was on fire!!!!!!:mad::mad::mad:



Maybe they're making an exception to placate you. Again, don't know that, but it could be.

DHar
09-07-2011, 01:06 PM
DDar after you check can you please post and let us know what you find out? Thanks and good luck to you.


no..they were removed...just had them added again...waiting for the next comfirmation email. we just got back from 5 nights at VWL last night...what a difference a day makes......:rotfl2:

twinklebug
09-07-2011, 01:13 PM
no..they were removed...just had them added again...waiting for the next comfirmation email. we just got back from 5 nights at VWL last night...what a difference a day makes......:rotfl2:

Oh man, I'm sorry Disney went from being bliss to a headache for you overnight.... but still, I'm totally envious you just had 5 nights at the lodge! LOL.

Since DVC is a timeshare we should be allowed to add/remove people from our reservations day by day - I doubt the software is set up to do this without separate reservation numbers. I think MS is having some confusion within their ranks regarding what constitutes legal segmenting (such as in your case with the change of people). For the time being, it seems that they've instituted a blanket rule stating everyone has to have one reservation number if they're staying in the same room. That, I'm 90% sure will change once they work out the rules.

DHar
09-07-2011, 01:23 PM
I can't say I'm surprised, but it's very disappointing that -- ONCE AGAIN -- DVC is taking a nice perk away from their best customers with no notice whatsoever.

I thought Disney was a better company than that. Apparently not.



:thumbsup2

get_us_to_WDW
09-07-2011, 01:33 PM
We have never used segmenting, we normally get the DDP for all nights of our stay, but I liked knowing it was an option! Especially for longer trips it would be nice to have the option of skipping certain days.

vicki_c
09-07-2011, 01:35 PM
no..they were removed...just had them added again...waiting for the next comfirmation email. we just got back from 5 nights at VWL last night...what a difference a day makes......:rotfl2:

OK - I tried to think positive - vent away. No matter how I feel about the dining plan changes, they shouldn't be taking away your reservation! Geez!

bastraker
09-07-2011, 01:38 PM
How long it your entire stay? Would it work to add the standard DDP to your entire stay rather than the Deluxe to only 2 nights? You can use two credits for any Signature dining you may have planned wioth the Deluxe plan, and then have a few additional credits for the remainder of your stay.

We are at BLT for 8 nights and we like to do the deluxe for the first 3 nights and then the remainder of the week, we do the regular dining plan.

This totally screws up my signature meals that I have planned and there are very little reservations left at this point.

bastraker
09-07-2011, 01:46 PM
they told me if we have a 2 br in a standard veiw and those people leave early but we stay in a 2br standard room we will not be moving rooms so it it still one reservation.....trust me the supervior i spoke with his ear was on fire!!!!!!:mad::mad::mad:

and at this point we would need to make a new reservation and that wont happen



just called back...if you are staying at the same resort in the same room typre and category you HAVE TO HAVE THE SAME RESERVATION NUMBER...you either have to change resorts or room type / category........

Interesting. I called earlier today and was told NO to segementing my reservation (see earlier post).

I then waited an hour and called back again and spoke to someone else. She said that I could segement the reservation and add the deluxe plan to the first few nights and the remaining nights with the regular plan.

However, she said that the resevation number would have to change on the second half of the week and that we "might have to change rooms." She also made sure to say that rooms aren't ready until 4pm!

So basically, she would segement the reservation into two, but "you might have to change rooms." That really makes a lot of sense. Send housekeeping to do a full cleaning on a room that am going back into.

I think they are saying this to discourage it. However, I want to see what happens over the next couple of weeks with other peoples experiences. I might just do that and take the risk of changing rooms. Right now, this really puts a monkey wrench in my plans that have been booked for months in advance.

bastraker
09-07-2011, 01:50 PM
Question - what if you move room types within the same resort. Does that qualify for different dining plans.

Example:

2 night studio - DDxP
3 night 1 bedroom - DDP

The manager I spoke to earlier said yes, you can do that. As long as you are switching rooms it was ok.

bastraker
09-07-2011, 01:59 PM
Call back and speak w/ someone else. I JUST (12pm EST) paid for my segmented dining. My room was already segmented and I just had to pay for my dining.

I did call back a second time and the woman was willing to put the deluxe on the first 2 nights since that was already segmented out. The problem is, she said we have to be prepared to switch rooms and that the room might not be ready until 4pm the next day. Did they say the same to you?

I might just do that. I will see what others experiences are. I really want the deluxe for the first 3 nights, but my reservation for some reason is segemented with the first 2 nights so I really didn't want to push it.

I would be happy with the first 2 nights and then just scale back the next day. I still like to have the dining plan for the entire stay, but like to break up the deluxe in the beginning.

DHar
09-07-2011, 02:09 PM
Right now, this really puts a monkey wrench in my plans that have been booked for months in advance.

that was a big point i wanted to make with them. ok..they cant go thru every reservation and call or email everyone and let them know, but atleast post it on the member website or something...don't just wake up one day and do it....the same thing happened this year with the ticket price increase..i know it wasnt DVC but they came out one day and said at midnight tonight the prices increase will take effect..it was at around 10 months instead of 12 months. i missed buying my ap before the increase so they got me there....i think they know we're on to them and they are getiing more and more sneaky....:rotfl2:



OK - I tried to think positive - vent away. No matter how I feel about the dining plan changes, they shouldn't be taking away your reservation! Geez!

it's tough knowing you have to plan (or atleast we plan) a year out and you think you have everything covered and then you get this through at you...i guess it's TIW for us...i'm not gonna spend 2 days for 2 adult mael plans that won't be used...either that or Alamo car rental gets a new customer...i hear there's some great dining spots off site.....:thumbsup2

lugnut33
09-07-2011, 02:32 PM
Why put yourself through this hassle?

Rent a car, eat off-site, save big money.

Eat breakfast in the villa. Save big money

Eat lunch in the villa. Save big money

Have meals delivered to you villa. Save big money

Get a bunch of Disney Gift Cards, distribute to your roommates, eat quick service meals. Save some money.

Have one person buy an AP, then get Tables in Wonderland. Save some money.

Honestly, this whole segmenting thing was just a giant PITA!!

mopee3
09-07-2011, 02:49 PM
So does this mean if I book a studio for 4 days with the DDP, then booked a 3 day 2 BR, would that count as two reservations, and allow segmentation?

Wow gone for a few days and Disney takes away something they never gave us?popcorn::

We have "segmented" our stays for years.... well sort of. :goodvibes We change resorts like some people change shoes? :rolleyes1 The upcoming stay:banana: in Nov is 2 days on DXDP at Wilderness for 6 people, then to AKV Grande Villa with 8 people for 5 days on DXDP, and finally over to OKW Grande Villa with same 8 for another 5 days on DDP. When I made the ressies, just for you Brian, I was asked if I wanted to "segment" but didn't need to and getting new KTTK cards each time we wanted to segment sounded like a nightmare for us and the CM's. :scared1:

I am reminded of the old saying "if it sounds too good it probably is", so we didn't segment. I don't claim to be too smart but am cautious and segmenting looked too good to be true.

I feel sorry for those that did and now find their vacation plans are really up in the air,:headache: but many on these boards have mentioned they didn't think that segmenting would last.:sad2:

Sorry..


Moe

bumbershoot
09-07-2011, 02:51 PM
...and actually hurts the image of all DVCers in the eyes of the company, figuring we could never be satisfied.

If they come to THAT conclusion then they aren't logical. It's obviously different segments of the DVC population that want different things. There were some people who were bothered by having several reservation numbers for what, to them, was obviously just ONE long reservation. There are people like me who are going *mad* with having one reservation number for what is obviously THREE separate reservations (as evidenced by the fact that I had to call back three separate times to make them!), and are feeling quite limited by this one number nonsense.

If they took my words of disdain for it and someone else's wish for it and decided they were the same person saying it, then they would obviously be in error, and perhaps might want to take a logic or statistics class.

Question - what if you move room types within the same resort. Does that qualify for different dining plans.


If I wanted a dining plan I'd call to see!

So for true split stays, where we move rooms (and sometimes resorts) we HAVE to have those reservation numbers separate to put the DDP on just one part? Our upcoming stay has us at BWV and then Kidani - but they're both under the same reservation number. What you're saying is if I want to add DDP for jsut those first 2 nights I need MS to issue unique reservation numbers for the stays... wonder how they do that without releasing the rooms as I know there are waitlists out there waiting to grab them.

I didn't want to separate my 3 reservations into 3 numbers for dining plan reasons, but they did, indeed, tell me that I would have to release a reservation then try to rebook it, if I wanted that.

My quibble is that they should NEVER have been placed under one number to begin with. I didn't ask for it, I didn't want it, and in fact I complained about it as soon as they did it the second time.

ryanshana
09-07-2011, 02:54 PM
I did call back a second time and the woman was willing to put the deluxe on the first 2 nights since that was already segmented out. The problem is, she said we have to be prepared to switch rooms and that the room might not be ready until 4pm the next day. Did they say the same to you?

I might just do that. I will see what others experiences are. I really want the deluxe for the first 3 nights, but my reservation for some reason is segemented with the first 2 nights so I really didn't want to push it.

I would be happy with the first 2 nights and then just scale back the next day. I still like to have the dining plan for the entire stay, but like to break up the deluxe in the beginning.

I asked 3 people (at this point lol) about changing rooms and was told I will not be changing rooms

yeahdisney
09-07-2011, 02:54 PM
I called this AM before I knew about the DDP changed yesterday. I finally decided this weekend to segment our vacation to add ddp, but waited to today with no kids around to move disney rewards and then segment our reservation. Couple days too late. Ah well.

For me I called twice this AM to CMs to ask questions; then move disney rewards, then with the third call, is when that CM said I'm sorry the other two were wrong you can't have a couple nights with DDP.

tfc3rid
09-07-2011, 03:01 PM
I guess Tables in Wonderland is the way to go now to save some Table Service $$.

Ryansdad0727
09-07-2011, 03:04 PM
I have a segmented 3/3 tree house villa in December. I have not added dining to the first 3 nights yet but had planned to. I can't really see having to move THV's since it is very likley they will all be full. I will wait a few weeks and see what happens before i call. I might do the TIW card. We will have 9 people with us and are going back 2 more times within a year. It might really save us more money that the DDP.

disneynutz
09-07-2011, 03:12 PM
I guess Tables in Wonderland is the way to go now to save some Table Service $$.

TIW and stop tipping and you will really save some money! :idea:

:earsboy: Bill

DHar
09-07-2011, 03:22 PM
TIW and stop tipping and you will really save some money! :idea:

:earsboy: Bill


i love this idea...that's how we can make up the money we will now need to spend for the meal plan we had not originally planned on spending for this trip (will be over $200.00)...and then the employees can get mad at their superiors...not us......:lmao:

Castillo Mom
09-07-2011, 03:24 PM
Well, I've been on the phone with MS since 12:28 and it's 1:12. I called to find out about whether I'd be able to add my son who is joining us mid trip. I had a simple segmented reservation, first night DxDDP, remainder 10 nights regular DDP. The CM told me I no longer have a segmented reservation and that this was changed in March, shortly after I added and paid for the dining plan in full, so the change had nothing to do with the new policy since whomever made the change did so in March. I was never issued a credit nor was I notified of any changes. I was forwarded to a supervisor in technical support who is discouraging me from putting things back in place and saying she might not be able to do it and asked how this would affect me anyway, in other words what's the big deal. As those of you who plan their dining carefully know, this throws our plans completely off. And I don't feel I need to justify how or why it affects our plans. Her job is to try to find a solution. As a manager, it's what I do all day long, problem solve and make things right for our members.

I don't blame Disney for no longer allowing segmenting, I think it causes too many problems for everyone involved. My issue is that I was never notified of any changes to what I already had in place. I'm beyond frustrated. Will post an update to let everyone know how the matter was handled.

DHar
09-07-2011, 03:27 PM
My issue is that I was never notified of any changes to what I already had in place. I'm beyond frustrated. Will post an update to let everyone know how the matter was handled.




:cheer2:

Chuck S
09-07-2011, 03:31 PM
i love this idea...that's how we can make up the money we will now need to spend for the meal plan we had not originally planned on spending for this trip (will be over $200.00)...and then the employees can get mad at their superiors...not us......:lmao:

You miss the point. Anytime a TiW card is used, an 18% gratuity is automatically added to the total. You do not need to tip an additional amount, as you do with the pre-paid DDPs.

For instance, if your meal costs $100, then $18 gratuity is added and then 20% ($20) deducted, so the total is $98.

With the DDP, you use the card to pay for the meal, but then you would need to tip that $18 out of pocket, or charge it to your room.

DHar
09-07-2011, 03:34 PM
You miss the point. Anytime a TiW card is used, an 18% gratuity is automatically added to the total. You do not need to tip an additional amount, as you do with the pre-paid DDPs.

For instance, if your meal costs $100, then $18 gratuity is added and then 20% ($20) deducted, so the total is $98.

With the DDP, you use the card to pay for the meal, but then you would need to tip that $18 out of pocket, or charge it to your room.

we can start with bell services and housekeeping........

TinkerBelle920
09-07-2011, 04:03 PM
Does anyone know if they are Grandfathering in those who have already added and paid for a segmented trip? Or are those changing as well

Castillo Mom
09-07-2011, 04:06 PM
Does anyone know if they are Grandfathering in those who have already added and paid for a segmented trip? Or are those changing as well

I recommend that you call MS to make sure everything is as how you booked it.

CarolMN
09-07-2011, 04:30 PM
Does anyone know if they are Grandfathering in those who have already added and paid for a segmented trip? Or are those changing as wellI am assuming I will get what I already paid for. I am not going to "kick the hornet's nest", by calling to check, either.

My segmented reservations are still showing correctly on the Member's website and also on the official website when I log in and select the link for "My Reservations". On the official website, the appropriate segments show the DxDP that I paid for.

I sincerely doubt I will have to change rooms. That is just not in the resort's best interests to do.

bastraker
09-07-2011, 04:35 PM
Does anyone know if they are Grandfathering in those who have already added and paid for a segmented trip? Or are those changing as well

I asked this question earlier to the manager I spoke to and he said YES. Everyone who already segmented AND PAID would be grandfathered in.

But I would call just to check and make sure.

otterpop
09-07-2011, 04:53 PM
One major point that has been mentioned a few times, but not really stressed, was the fact the member services repeatedly told many of us that we could segment and add the dining plan at anytime. And now, without warning, that is not the case. Whether segmenting is right or wrong, creates problems or not, etc., it is very unprofessional to say one thing and then do another. The appropriate thing for DVC to do is to give an end date that members can segment their reservations by.

I can think of 100's of examples in our daily lives where this sort of thing is unacceptable. And what upsets me is that most of those examples are something we can do something about; in the case of segmenting, there's not much (if anything) we can do!

I have e-mailed customer services regarding this and I suggest that everyone else who finds this unacceptable, do the same!

DHar
09-07-2011, 05:29 PM
....

ftballfan7
09-07-2011, 06:26 PM
Perks come and go without warning, it has always been this way. Expect nothing more, ever, than what is laid out in your legal agreements. Everything else is gravy that will sometimes work for you, and sometimes will not.

This is part of why customer service everywhere has declined over the last 30 years. People no longer expect good customer service. That is not to say that some people won't complain about everything, but in general people accept subpar performance. Although what is spelled out in the legal agreements may be all we are legelly entitled to, we should expect, even demand, a certain level of customer service and professional conduct. That doesn't mean they can't change perks or procedures, but the changes should executed in a fair and reasonable manner. telling me when I book that I can call anytime and segment a vacation to add DDP up to 48 hours before my vacation and then telling me I can't when I try to do so 2 months prior to my vacation is neither good customer service or professional.

Chewing out a supervisor or other CM is pointless, and actually hurts the image of all DVCers in the eyes of the company, figuring we could never be satisfied.

Here I heartily agree with you. In fact if you read my earlier post I state that the cms(including the supervisor) did not make the decision and I repeatedly reminded myself of this while talking to them. It is just rude to berate someone for something that they have no control over.


Bold text added by me.

Some day I will figure out how to break down a post thst I want to quote multiple parts of. I have seen it done, so I know it is possible

treehugnmama
09-07-2011, 06:54 PM
So my vacation is in 4 weeks. My segment was done 7 months ago. I was told to call anytime up to 48 hours. I was going to call friday and i forgot(am i kicking myself now) We added on to bring my parents my dad is in kidney failure and I have put so much planning into this trip. I made ressies at 180 days out based on segmented stay. so there is my background...had the worst day ever then called ms....

was told sorry you can no longer do segmented dining has to be length of stay. I explained the above was told it is for my own good as there are a lot of proplems with people getting locked out of rooms yda yda yda....fast forward to her manager am tol I quote "I WILL not do this for you no exception" Explained he could atleast be sympathetic and say he can't and not won't I was nice he was liek sorry anything at disney can end anytime....I explained i was told i could do this and baesed my dinign on it and I was forced to do that at 180 days out was told sorry for your own good we made this change to help our members. I wanted day 1 qsdp for mugs to take home and day 3 dlx dining plan. ASKED FOR HIS MANAGER AND WAS TOLD HE IS THE MANAGER AND IF IT COULD BE DONE HE COULD DO IT! so i am annoyed with the way he is talking to me when i am being calm and nice. So i ask him if he is claire? he gets his manager she tells me the same we are foing our members a fav bla bla bla I am so close to tears at his point i give up and thank her for her time and give up.

I am so disapointed. i am so happy to be dvc usually. Just thinking about disney cheers me up. i am so mad i dont ever want to go back there! I am mad at myself as i should have done it friday! this day keeps on kicking me!

in the big picture i know this is not a big deal but i cant do dp for my entire stay but i have some ts that i cant change this late in the date.

another reason they gave was front desk told them to stop as the comp system couldnt do it ans guests were gettinglocked out.

Sammie
09-07-2011, 07:06 PM
This has been to me one of the most disappointing threads in a long time. Is everyone just in a fowl mood or something.:confused3

Suggesting using TIW and not tipping a server is just downright in my opinion rude.

This is certainly not the fault of any of the servers and yet some of you would punish a hard working server because you are POed at Disney.

Shame, shame, shame. :sad2:

Honestly I think it is time for some you to take a vacation elsewhere. No wonder turn over at Member Satisfaction is so high, I certainly would not want to listen to some of this whining. And here I thought all of you hated the Dining Plan. Seems you like it as long as you can have it your way.

No one was ever given anything in writing that segmenting would always be allowed. Since this was allowed Front Desk CMs have been raked over the coals about the problems its caused, lock out, lost credits, etc. etc. Complaints to Member Satisfaction too.

This was a no win situation for them.

vicki_c
09-07-2011, 07:12 PM
This has been to me one of the most disappointing threads in a long time. Is everyone just in a fowl mood or something.:confused3

Suggesting using TIW and not tipping a server is just downright in my opinion rude.

This is certainly not the fault of any of the servers and yet some of you would punish a hard working server because you are POed at Disney.

Shame, shame, shame. :sad2:

Honestly I think it is time for some you to take a vacation elsewhere. No wonder turn over at Member Satisfaction is so high, I certainly would not want to listen to some of this whining. And here I thought all of you hated the Dining Plan. Seems you like it as long as you can have if your way.

No one was ever given anything in writing that segmenting would always be allowed. Since this was allowed Front Desk CMs have been raked over the coals about the problems its caused, lock out, lost credits, etc. etc. Complaints to Member Satisfaction too.

This was a no win situation for them.

I feel the same way as Sammie. I had stepped away this afternoon after reading those posts suggesting not tipping housekeeping or dining staff because it made me appalled and actually kind of sad to think that people would be so petty. It gave me that disappointed in my fellow man kind of feeling (and yes, I know that's an over the top description, but just the best way that came to me to explain how I felt).

Deb & Bill
09-07-2011, 07:13 PM
This has been to me one of the most disappointing threads in a long time. Is everyone just in a fowl mood or something.:confused3

Suggesting using TIW and not tipping a server is just downright in my opinion rude.

This is certainly not the fault of any of the servers and yet some of you would punish a hard working server because you are POed at Disney.

Shame, shame, shame. :sad2:

Honestly I think it is time for some you to take a vacation elsewhere. No wonder turn over at Member Satisfaction is so high, I certainly would not want to listen to some of this whining. And here I thought all of you hated the Dining Plan. Seems you like it as long as you can have if your way.

No one was ever given anything in writing that segmenting would always be allowed.

Totally agree, Sammie. Sounds like a lot of wailing and gnashing of teeth out there. This had to come down to DVC from the dining people. It's their program. DVC has to follow their program or not do the program. Keep whining and next time you call to add the dining plan, you might be told "sorry, no dining plan when staying on DVC points".

If I were working at MS, I'd not be looking forward to going to work tomorrow because of getting chewed out for something I have no control over.

It's just a stupid way to purchase your meals. It's not the end of the world.

Remember, you bought a Disney timeshare. You didn't buy a Disney package.

treehugnmama
09-07-2011, 07:18 PM
I am not trying to whine if it is mow speak of. If segmented was never oferred I would have booked my dining appropriately. I don't have readies for daily ts so it is pointless to add for length of stay. I love tiw but we only go to the parks 2 days out of 12 day trip so ap not an option. If it wasnt for my dad I would just cancel my ressies and cook in villa and eat off site but I am stuck between a rock and a hard place.

honeymo78
09-07-2011, 07:19 PM
I agree that no announcement was warranted because it was never an actual announced perk. It was a loophole that was nice while it lasted but no one realistically should have expected it to last forever.

I'm sorry for people whose plans are affected but this really shouldn't make or break your reservation. The OOP cost for the same meals shouldn't be much more than the DDP if you chose to drop it entirely.

As for MS not making exceptions, maybe they truly have been told not to - maybe those who are still able to segment had something else going on with their reservation that we don't know about. Clearly there are some situations where segmenting would still work and is appropriate. When I worked in retail, we got a memo one morning changing a particular store policy. If they found out we weren't adhering to the new policy we could be fired. I would never expect a CM to risk punishment or their job to make me happy.

Sammie
09-07-2011, 07:32 PM
I am assuming I will get what I already paid for. I am not going to "kick the hornet's nest", by calling to check, either.

My segmented reservations are still showing correctly on the Member's website and also on the official website when I log in and select the link for "My Reservations". On the official website, the appropriate segments show the DxDP that I paid for.

I sincerely doubt I will have to change rooms. That is just not in the resort's best interests to do.

You have the most logical and calmest approach to this. Sometimes it is best to just leave well enough alone.

As you said, by calling, complaining, etc. you might get stung if you stir up that nest.

Well done Carol. :thumbsup2

For those that waited to book it, truly this is no different than price increases for say tickets. If I call Members Services and ask for a ticket price and then later it goes up, I can't be upset with the CM that gave me information that was current at that time.

Grumpy Grandma
09-07-2011, 07:33 PM
I have a segmented stay coming up:

AKV studio - 2 nights - 1 guest - qsdp
AKV studio - 8 nights - 2 guests - no dining plan
VWL studio - 6 nights - 1 guest - no dining plan

I have already paid for the dining plan for my 2 nights. Since I'm not doing parks those 2 days I thought the qsdp would just being easier for me and the mug would be handy since I'll just be hanging around the pool. I have all my reservations done for the 2 guest 8 night portion and will use my Tables card. I thought about adding the qsdp for my last 6 nights but if I can't add it I'm okay with that. My only concern is if they'll make me have the plan for my whole stay since that is not what I want. The worse thing for me would be that I'd have to cancel the 2 nights of the plan that I've paid for and have them credit my credit card.

I realize that my inconvenience is very minor not like some people that have made all of their dining reservations based on being able to segment their stay. And I feel so bad for all of you. But I do not believe that the answer to this is to not tip the servers, bell services or mousekeeping .... they certainly didn't cause this problem. I wish I had a magic solution for this problem but I don't .... good luck to all of you.

DHar
09-07-2011, 07:41 PM
I agree that no announcement was warranted because it was never an actual announced perk.



i was told in an email before i booked my reservation "I have noted your Membership that this option will be allowed for your future reservation, so that you may proceed in planning your upcoming vacation with this in mind."

i proceeded to book based on the reply i received from them...now if we keep the dining plan it will cost us 2 adults for 2 additional days ($184.00 - sidenote: we are not independently wealthy) that people will not be there.....i know they are in business to make money but come on......

ftballfan7
09-07-2011, 07:41 PM
This has been to me one of the most disappointing threads in a long time. Is everyone just in a fowl mood or something.:confused3

Suggesting using TIW and not tipping a server is just downright in my opinion rude.

This is certainly not the fault of any of the servers and yet some of you would punish a hard working server because you are POed at Disney.

Shame, shame, shame. :sad2:

Honestly I think it is time for some you to take a vacation elsewhere. No wonder turn over at Member Satisfaction is so high, I certainly would not want to listen to some of this whining. And here I thought all of you hated the Dining Plan. Seems you like it as long as you can have it your way.

No one was ever given anything in writing that segmenting would always be allowed. Since this was allowed Front Desk CMs have been raked over the coals about the problems its caused, lock out, lost credits, etc. etc. Complaints to Member Satisfaction too.

This was a no win situation for them.

I expect the suggestion of not tipping was tongue in cheek. at least that is how I read it. Most of the complaints are in regards to how the change was handled and expressing frustration with how this affects upcoming plans. Some of the same people we are riding high horses now have complained about things that have directly affected them in the past, valet parking comes to mind. I understand this was not an advertised perk, but some of us were told by member services when we booked our vacations that we could do this up to 48 hours prior to arrival day.

This change will not ruin my vacation, but I am disappointed in the manner it was handled and do not apolagize for expressing that disappointment.

ftballfan7
09-07-2011, 07:44 PM
For those that waited to book it, truly this is no different than price increases for say tickets. If I call Members Services and ask for a ticket price and then later it goes up, I can't be upset with the CM that gave me information that was current at that time.

If the CM tells me that the price will be good up until a certain date, I most certainately have the right to be upset if it isn't.

Tiger926
09-07-2011, 07:47 PM
This has been to me one of the most disappointing threads in a long time. Is everyone just in a fowl mood or something.:confused3

Suggesting using TIW and not tipping a server is just downright in my opinion rude.

This is certainly not the fault of any of the servers and yet some of you would punish a hard working server because you are POed at Disney.

Shame, shame, shame. :sad2:

Honestly I think it is time for some you to take a vacation elsewhere. No wonder turn over at Member Satisfaction is so high, I certainly would not want to listen to some of this whining. And here I thought all of you hated the Dining Plan. Seems you like it as long as you can have it your way.

No one was ever given anything in writing that segmenting would always be allowed. Since this was allowed Front Desk CMs have been raked over the coals about the problems its caused, lock out, lost credits, etc. etc. Complaints to Member Satisfaction too.

This was a no win situation for them.

I feel the same way as Sammie. I had stepped away this afternoon after reading those posts suggesting not tipping housekeeping or dining staff because it made me appalled and actually kind of sad to think that people would be so petty. It gave me that disappointed in my fellow man kind of feeling (and yes, I know that's an over the top description, but just the best way that came to me to explain how I felt).

Totally agree, Sammie. Sounds like a lot of wailing and gnashing of teeth out there. This had to come down to DVC from the dining people. It's their program. DVC has to follow their program or not do the program. Keep whining and next time you call to add the dining plan, you might be told "sorry, no dining plan when staying on DVC points".

If I were working at MS, I'd not be looking forward to going to work tomorrow because of getting chewed out for something I have no control over.

It's just a stupid way to purchase your meals. It's not the end of the world.

Remember, you bought a Disney timeshare. You didn't buy a Disney package.

I just got caught up on reading this thread, and I have to agree with all of you.

I am totally confused at the reaction of people on this thread...I totally understand that people are frustrated as they now have to re-budget their meal funds or cook in their villa and cancle ADRs, but we bought a timeshare, and not a dining package.

This was not a set in stone policy, and as such, can change at any time. It doesn't matter that Disney said members can add this segmenting at any time, as that is only relevant as long this procedure is in effect. It has been stopped, and so it is no longer available.

I do understand that people are frustrated, but people did this to save money, as the complexity and problems associated with it made for a stressful procedure in most cases, and for many, that money savings was not worth it. So, just as Sammie mentioned, treat this like a price increase with tickets, and fiddle with the budget a bit. Perhaps it will force some of you to cancel some meals, purchase TIW, eat off-site or cook in your villa. Those are the only choices as this process is no longer available, so getting angry about it, really is useless energy, IMHO.

We love cooking in our villa, so perhaps some of you can do that - it saves time, money and makes for awesome family bonding!

Tiger

Deb & Bill
09-07-2011, 07:50 PM
If the CM tells me that the price will be good up until a certain date, I most certainately have the right to be upset if it isn't.

But they never tell you that a price will be good until a certain date. Just like when they raise ticket prices. The word might get out the day before, but there isn't any announcement that on Sept 15, ticket prices will go up $5.

So, no you have no right to be upset. There was no date noted, just a possibility, just like any other perk.

treehugnmama
09-07-2011, 07:55 PM
it is alot more oop for me. I had planned for delux covering lecellar coral reef and ohana so I have 2 disney children and 2 adults add the price and devide by the 3 meals comes out 72$ a meal plus i would get my mugs and my snacks...there is no way i have ever gotten a bill for lc or cr for under $100.00 so to me it is a big difference....not sure what to do this ship has sailed and i have to think there is a better price than oop with no tiw



I agree that no announcement was


warranted because it was never an actual announced perk. It was a loophole that was nice while it lasted but no one realistically should have expected it to last forever.

I'm sorry for people whose plans are affected but this really shouldn't make or break your reservation. The OOP cost for the same meals shouldn't be much more than the DDP if you chose to drop it entirely.
As for MS not making exceptions, maybe they truly have been told not to - maybe those who are still able to segment had something else going on with their reservation that we don't know about. Clearly there are some situations where segmenting would still work and is appropriate. When I worked in retail, we got a memo one morning changing a particular store policy. If they found out we weren't adhering to the new policy we could be fired. I would never expect a CM to risk punishment or their job to make me happy.

DisneyStarWisher
09-07-2011, 07:59 PM
I realize we shouldn't complain for losing the privilege. But I do have to complain that there was no warning and that what we were told is no longer true. Why did I set my alarm 180 days out to get those ADRs based around my segmented stay? I believe Disney should honor their word. Those with existing segmented stays should be able to add the DDP. I feel like I was lied to. What else will Disney tell me that's not true?

Tiger926
09-07-2011, 08:13 PM
But they never tell you that a price will be good until a certain date. Just like when they raise ticket prices. The word might get out the day before, but there isn't any announcement that on Sept 15, ticket prices will go up $5.

So, no you have no right to be upset. There was no date noted, just a possibility, just like any other perk.

:thumbsup2

it is alot more oop for me. I had planned for delux covering lecellar coral reef and ohana so I have 2 disney children and 2 adults add the price and devide by the 3 meals comes out 72$ a meal plus i would get my mugs and my snacks...there is no way i have ever gotten a bill for lc or cr for under $100.00 so to me it is a big difference....not sure what to do this ship has sailed and i have to think there is a better price than oop with no tiw

I understand that, and you wanted to do that, in order to maximize your expenses, but as mentioned, this wasn't an advertised perk. It was a loophole that happened from the new system. It would be just like if it was a test pilot - those eventually come to an end too.

I am sorry you are upset, but there is nothing that can be done. You have to look at your budget and adjust. Perhaps cancel a meal? After having eaten at pretty much every restaurant on property, many, many times, I can assure you that most of them serve subpar food with even worse subpar service, so cancelling a few ADRs might not be so bad.

I do wish you luck in adjusting your vacation, but it's not Disney's fault at all, as this wasn't an advertised perk of the membership. We bought timeshare accommodations, so anything they want to give us over and above that is extra. It's like if they got rid of AP discount, we'd all have to adjust our budgets and vacations accordingly.

I realize we shouldn't complain for losing the privilege. But I do have to complain that there was no warning and that what we were told is no longer true. Why did I set my alarm 180 days out to get those ADRs based around my segmented stay? I believe Disney should honor their word. Those with existing segmented stays should be able to add the DDP. I feel like I was lied to. What else will Disney tell me that's not true?

Lots of things happen with out warning. I have had horrible things happen without warning, and this is not one of them.

It also doesn't matter that it's not true, since it was never an advertised policy to begin with. DVC was working this out for guests as a favour, and so once it caused too many problems, off it goes.

Spending a ton of time on the phone trying to add a segmented plan (been there, done that), or tons of time tying up CMs at guest service, takes away from other members getting assistance, so it's a good thing that this loophole has been closed from that standpoint. Not good for your pocketbook, but Disney does not have to look out for your pocketbook.:thumbsup2

I'm not sure how I feel about those with segmented stays being able to add the DP? They should have already added in, and then perhaps those guests can keep it, but a segmented stay didn't equate to automatically getting the DP, as that needed to be added by the member.

Sorry for your frustration, Tiger

KAT4DISNEY
09-07-2011, 08:15 PM
Lots of interesting theories about the why's. I'm going to go with a side that says this had a lot more to do with operations and how some of the resorts couldn't seem to get it to work with a single key. I found it very interesting that some resorts were able to. :rolleyes:

I don't think for Disney it's a strict one to one that if a person was going to purchase the dining plan for part of the stay that they will still dine there and pay cash. It opens up more options if you haven't prepaid. We are TIW people or out of pocket b/c we find the DP for an entire stay to be too much food if you want it to be a benefit or even break even. However being able to purchase the dining plan for part of the trip had caught my eye and I was considering it for the future if they ever figured out the key part. That was in spite of the fact that history shows me we give Disney more money than we otherwise would when buying the dining. Thank goodness they ended my thought of convenience over $$$$'s. :rotfl:

I do think that unfortunately this is very poor handling by Disney. As has been pointed out by many posters guests have been told for months that they can add the dining plan up until 48 hours beforehand to their segmented reservations. For those that didn't segment I'm going with a you snooze, you lose type of thing (and I would have fallen in to that myself) but for those that have segmented then for goodness sake let them finish it up.
And here I thought all of you hated the Dining Plan. Seems you like it as long as you can have it your way.



I thought what many DVCer's don't like is "free" dining. ;)

I am not trying to whine if it is mow speak of. If segmented was never oferred I would have booked my dining appropriately. I don't have readies for daily ts so it is pointless to add for length of stay. I love tiw but we only go to the parks 2 days out of 12 day trip so ap not an option. If it wasnt for my dad I would just cancel my ressies and cook in villa and eat off site but I am stuck between a rock and a hard place.

:hug: Things become extra frustrating when you already are dealing with other issues such as poor health of a family member. If you feel up to it you might call back another time or two and see if you find one of the CM's that has added the dining plan for a few other people on this thread. IMO it's no different than it was previously when people would book part of their trip separately in order to do the same thing but you would need to be prepared to change rooms if the resort required it. :hug:

ftballfan7
09-07-2011, 08:17 PM
But they never tell you that a price will be good until a certain date. Just like when they raise ticket prices. The word might get out the day before, but there isn't any announcement that on Sept 15, ticket prices will go up $5.

So, no you have no right to be upset. There was no date noted, just a possibility, just like any other perk.

I expect you are right, they would never tell me a ticket price would be good until a certain date because if they did they would be expected to live up to it. That is exactly my point, they [B]did[B] tell me that I could segment me reservation and add DDP to part of it up until 48 hours prior to arrival date. We were discussing this particular reservation at the time of booking. they should live up to that.

Deb & Bill
09-07-2011, 08:22 PM
I expect you are right, they would never tell me a ticket price would be good until a certain date because if they did they would be expected to live up to it. That is exactly my point, they [B]did[B] tell me that I could segment me reservation and add DDP to part of it up until 48 hours prior to arrival date. We were discussing this particular reservation at the time of booking. they should live up to that.

Did you get that in writing? As far as they knew at the time, yes you would have been able to do it. But that changed and they didn't get the word either until yesterday.

otterpop
09-07-2011, 08:27 PM
Many of you are saying that this was never an advertised benefit/option...

Doesn't the CM's telling us on the phone that we can segment and add the dining plan up to 48 hours in advance, constitute "advertising" the option?

I think those of us that are in the "bitter-barn" have a right to be.

All of you that are "bashing" (for lack of better words...sorry!) us, what if one the DISboard Mods said that you guys can't post anymore, right as you were typing your comment to this post???? Just like that...no warning or explanation!

How would you feel??? Care to join us in the bitter-barn???

Tiger926
09-07-2011, 08:27 PM
I expect you are right, they would never tell me a ticket price would be good until a certain date because if they did they would be expected to live up to it. That is exactly my point, they [B]did[B] tell me that I could segment me reservation and add DDP to part of it up until 48 hours prior to arrival date. We were discussing this particular reservation at the time of booking. they should live up to that.

Again, that was relevant when the segmenting was in place. Once the segmenting ceases to exist, so does your ability to add the DP, so it's not a lie. It was true at the time when segmenting was allowed, but not anymore.

Did you really think segmenting was going to last forever? No, not meant to last forever...only meant to last as long as Disney allows it to last.


I expect you are right, they would never tell me a ticket price would be good until a certain date because if they did they would be expected to live up to it. That is exactly my point, they [B]did[B] tell me that I could segment me reservation and add DDP to part of it up until 48 hours prior to arrival date. We were discussing this particular reservation at the time of booking. they should live up to that.

Many of you are saying that this was never an advertised benefit/option...

Doesn't the CM's telling us on the phone that we can segment and add the dining plan up to 48 hours in advance, constitute "advertising" the option?

I think those of us that are in the "bitter-barn" have a right to be.

All of you that are "bashing" (for lack of better words...sorry!) us, what if one the DISboard Mods said that you guys can't post anymore, right as you were typing your comment to this post???? Just like that...no warning or explanation!

How would you feel??? Care to join us in the bitter-barn???

Sorry you feel it's bashing, but it's reality. I get that you are frustrated, but this was not a contractual perk of being a DVC member. It was a loophole that was allowed for a few months, and has now been closed. End of story. If it was a contractual part of being a DVC member, then that is a whole other story...

If a moderator said we couldn't post anymore, we could ask for a reason, and if none was given, there is nothing we can do. They are in charge of the board.

I totally get that people are mad, and you are mad because it is costing you money. But, nothing can be done about it, as they are not allowing segmenting anymore. It's like a guest suing because they ripped out Toontown - Disney never contractually guaranteed to keep MK the way it is, so they have the right to change it at any time, just like they have the right to change this particular procedure.

We've been over this many times on these boards with perks...they are extras to being members...nothing more, nothing less. Disney doesn't have to offer a DVC Dining Plan at all as it requires tickets, so they bent on that. And, are you aware that DVC members don't pay the seasonal upcharge DVC price, but the lower price all year long? Those are nice perks, that all DVC members should be grateful for, as they too can end at any time.

Tiger

hakepb
09-07-2011, 08:41 PM
I just got caught up on reading this thread, and I have to agree with all of you.

I am totally confused at the reaction of people on this thread...I totally understand that people are frustrated as they now have to re-budget their meal funds or cook in their villa and cancle ADRs, but we bought a timeshare, and not a dining package.

This was not a set in stone policy, and as such, can change at any time. It doesn't matter that Disney said members can add this segmenting at any time, as that is only relevant as long this procedure is in effect. It has been stopped, and so it is no longer available.

I do understand that people are frustrated, but people did this to save money, as the complexity and problems associated with it made for a stressful procedure in most cases, and for many, that money savings was not worth it. So, just as Sammie mentioned, treat this like a price increase with tickets, and fiddle with the budget a bit. Perhaps it will force some of you to cancel some meals, purchase TIW, eat off-site or cook in your villa. Those are the only choices as this process is no longer available, so getting angry about it, really is useless energy, IMHO.

We love cooking in our villa, so perhaps some of you can do that - it saves time, money and makes for awesome family bonding!

Tiger

Yes, we only bought a timeshare.

But we pay a significant line item every year in our dues to DVC management to .... OMG manage the timeshare! Setting/enforcing rules and providing advance notice when those changes might impact members is all part of management.

If this were an isolated incident, I would let it slide, but this is a pattern of management changes with no notification.

treehugnmama
09-07-2011, 08:42 PM
I feel the same way and send off a letter to member satisfaction stating it.



I realize we shouldn't complain for losing the privilege. But I do have to complain that there was no warning and that what we were told is no longer true. Why did I set my alarm 180 days out to get those ADRs based around my segmented stay? I believe Disney should honor their word. Those with existing segmented stays should be able to add the DDP. I feel like I was lied to. What else will Disney tell me that's not true?

Tiger926
09-07-2011, 08:44 PM
I expect you are right, they would never tell me a ticket price would be good until a certain date because if they did they would be expected to live up to it. That is exactly my point, they [B]did[B] tell me that I could segment me reservation and add DDP to part of it up until 48 hours prior to arrival date. We were discussing this particular reservation at the time of booking. they should live up to that.

Yes, we only bought a timeshare.

But we pay a significant line item every year in our dues to DVC management to .... OMG manage the timeshare! Setting/enforcing rules and providing advance notice when those changes might impact members is all part of management.

If this were an isolated incident, I would let it slide, but this is a pattern of management changes with no notification.

Maybe, maybe not, but that is irrelevant with this, as this is about food. Nothing in our timeshare contract is related to food.

We purchased an accommodation timeshare, and that has nothing to do with food. Food is an extraneous cost of vacationing that has nothing to do with DVC. We cook in our villa because our contracts stipulate that we must have a full kitchen in our villas. If they took those away, then that is the only thing related to food, that would be connected to our membership.

Removing a perk, if that is what you want to call it, for a dining plan, has nothing to do with our memberships from a contractual perspective.

Tiger

DisneyStarWisher
09-07-2011, 08:46 PM
:thumbsup2



I understand that, and you wanted to do that, in order to maximize your expenses, but as mentioned, this wasn't an advertised perk. It was a loophole that happened from the new system. It would be just like if it was a test pilot - those eventually come to an end too.

I am sorry you are upset, but there is nothing that can be done. You have to look at your budget and adjust. Perhaps cancel a meal? After having eaten at pretty much every restaurant on property, many, many times, I can assure you that most of them serve subpar food with even worse subpar service, so cancelling a few ADRs might not be so bad.

I do wish you luck in adjusting your vacation, but it's not Disney's fault at all, as this wasn't an advertised perk of the membership. We bought timeshare accommodations, so anything they want to give us over and above that is extra. It's like if they got rid of AP discount, we'd all have to adjust our budgets and vacations accordingly.



Lots of things happen with out warning. I have had horrible things happen without warning, and this is not one of them.

It also doesn't matter that it's not true, since it was never an advertised policy to begin with. DVC was working this out for guests as a favour, and so once it caused too many problems, off it goes.

Spending a ton of time on the phone trying to add a segmented plan (been there, done that), or tons of time tying up CMs at guest service, takes away from other members getting assistance, so it's a good thing that this loophole has been closed from that standpoint. Not good for your pocketbook, but Disney does not have to look out for your pocketbook.:thumbsup2

I'm not sure how I feel about those with segmented stays being able to add the DP? They should have already added in, and then perhaps those guests can keep it, but a segmented stay didn't equate to automatically getting the DP, as that needed to be added by the member.

Sorry for your frustration, Tiger

Why should we have already added it onto our segmented stay when we were told we could add it 48 hours before our trip? I may not be able to even go on the trip if we have any snow days in our school district. That's why I was waiting to add. I have the money. I just didn't want to purchase it if I was going to have to cancel. I don't know why you say we should have already added it when we were told it wouldn't be a problem to wait.

Sandisw
09-07-2011, 08:47 PM
I realize we shouldn't complain for losing the privilege. But I do have to complain that there was no warning and that what we were told is no longer true. Why did I set my alarm 180 days out to get those ADRs based around my segmented stay? I believe Disney should honor their word. Those with existing segmented stays should be able to add the DDP. I feel like I was lied to. What else will Disney tell me that's not true?

I know its upsetting but when the CMs told you that you could wait to add it, it was true. At that point in time, they were allowing segmented trips and the DDP to be added to segments.

But, with everything Disney (and many companies for that matter), things are apt to change on a moments notice and that is what happened here. They had an 'effective immediately" change. There was no way for the CM's at MS to know about it before it happened so there was no way for them to have told you about it at the time.

Unfortunately, that is one of the draw backs of waiting. You risk a change in policy in the interim.

treehugnmama
09-07-2011, 08:51 PM
and that is why they should be honouring the vacations that were already segmented but not allowing any new segented vacations.





I know its upsetting but when the CMs told you that you could wait to add it, it was true. At that point in time, they were allowing segmented trips and the DDP to be added to segments.

But, with everything Disney (and many companies for that matter), things are apt to change on a moments notice and that is what happened here. They had an 'effective immediately" change. There was no way for the CM's at MS to know about it before it happened so there was no way for them to have told you about it at the time.

DisneyStarWisher
09-07-2011, 08:53 PM
Again, that was relevant when the segmenting was in place. Once the segmenting ceases to exist, so does your ability to add the DP, so it's not a lie. It was true at the time when segmenting was allowed, but not anymore.

Did you really think segmenting was going to last forever? No, not meant to last forever...only meant to last as long as Disney allows it to last.






Sorry you feel it's bashing, but it's reality. I get that you are frustrated, but this was not a contractual perk of being a DVC member. It was a loophole that was allowed for a few months, and has now been closed. End of story. If it was a contractual part of being a DVC member, then that is a whole other story...

If a moderator said we couldn't post anymore, we could ask for a reason, and if none was given, there is nothing we can do. They are in charge of the board.

I totally get that people are mad, and you are mad because it is costing you money. But, nothing can be done about it, as they are not allowing segmenting anymore. It's like a guest suing because they ripped out Toontown - Disney never contractually guaranteed to keep MK the way it is, so they have the right to change it at any time, just like they have the right to change this particular procedure.

We've been over this many times on these boards with perks...they are extras to being members...nothing more, nothing less. Disney doesn't have to offer a DVC Dining Plan at all as it requires tickets, so they bent on that. And, are you aware that DVC members don't pay the seasonal upcharge DVC price, but the lower price all year long? Those are nice perks, that all DVC members should be grateful for, as they too can end at any time.

Tiger

IT IS A LIE! When they tell us we CAN add it 48 hours before, we should be able to. If we suddenly CANNOT add it after being told we CAN, then it is a lie. If they said, "You can add the DDP to your segmented stay right now, but you may not be able to add it after you hang up" then that would be the truth. But they didn't. They should honor what they say.

DisneyStarWisher
09-07-2011, 08:54 PM
and that is why they should be honouring the vacations that were already segmented but not allowing any new segented vacations.

Yes, treehugnmama! :thumbsup2

disneynutz
09-07-2011, 09:03 PM
IMO the frustrations expressed in this thread are not necessarily all about the segmenting of reservations but the cumulative affect of Disney changing the DVC rules and policies during the last three years with little or no advanced notice and without regard to the feelings and the effect on the membership.

I think as time goes on, more members are realizing that the DVC is not a club, the Guides are just sales people and we are nothing more than people who bought a lease for a hotel room, no matter how Disney suggests otherwise in their advertising. :sad1:

About a previous post: Tips are automatically included in your total if you use the TIW card so the comment about not tipping was indeed an attempt at levity. I apologize if I offended anyone.

:earsboy: Bill

Sammie
09-07-2011, 09:04 PM
DVC and what any of you as a member bought and paid for and are entitled to in your POS is very different from Disney Dining, Disney tickets, Disney transportation. etc.

You will be less disappointed going forward as a DVC member if you remember that what you actually paid for and what you have as perks that can come and go without notice are not the same.

If you own at BLT and at 11 months you call and were told sorry you can't book yet, then yes you have plenty of reason to be upset as you were being denied something you actually have legal right to.

Dining plan changes, disappointed maybe, truly upset to the point of complaining to DVC, sorry just don't see it.

No one was lied to, you were given current policy at that time. The policy changed and at no fault of DVC and certainly not the fault of the person who told you.

Sandisw
09-07-2011, 09:09 PM
IT IS A LIE! When they tell us we CAN add it 48 hours before, we should be able to. If we suddenly CANNOT add it after being told we CAN, then it is a lie. If they said, "You can add the DDP to your segmented stay right now, but you may not be able to add it after you hang up" then that would be the truth. But they didn't. They should honor what they say.

A lie happens when someone knowing tells you something that is not true. When the CM told you the DDP could be added up to 48 hours prior to a segmented trip, it was most definitely the truth.

Now, I do think it would be nice if they would allow people who already segmented their trips with the intent of adding the dining plan to do so, even if they gave people only a few days to do it.

Sammie
09-07-2011, 09:11 PM
IMO the frustrations expressed in this thread are not necessarily all about the segmenting of reservations but the cumulative affect of Disney changing the DVC rules and policies during the last three years with little or no advanced notice and without regard to the feelings and the effect on the membership.

I think as time goes on, more members are realizing that the DVC is not a club, the Guides are just sales people and we are nothing more than people who bought a lease for a hotel room, no matter how Disney suggests otherwise in their advertising. :sad1:

About a previous post: Tips are automatically included in your total if you use the TIW card so the comment about not tipping was indeed an attempt at levity. I apologize if I offended anyone.

:earsboy: Bill



Thanks Bill, I was getting concerned about you. :hug:

I agree that sometimes reality stinks but if I have learned anything from this forum and most of it from Dean is that I bought a timeshare, nothing more.

And as long as said timeshare is clean, available to book according to the POS and maintained, I am a very happy DVC member.

Anything else they give is fine but if it leaves, well that is ok too.

I agree with whoever said that probably there was not a large enough percentage of the membership to warrant an announcement.

DisneyStarWisher
09-07-2011, 09:16 PM
A lie happens when someone knowing tells you something that is not true. When the CM told you the DDP could be added up to 48 hours prior to a segmented trip, it was most definitely the truth.

Now, I do think it would be nice if they would allow people who already segmented their trips with the intent of adding the dining plan to do so, even if they gave people only a few days to do it.

Then maybe "lie" is too harsh of a word. But I still feel like it is not honoring what we were told. And not honoring your word is just as bad as a lie IMO.

Yes, it would be nice if they would allow people with existing segmented trips to add it. That's all I ask.

hakepb
09-07-2011, 09:21 PM
Maybe, maybe not, but that is irrelevant with this, as this is about food. Nothing in our timeshare contract is related to food.

We purchased an accommodation timeshare, and that has nothing to do with food. Food is an extraneous cost of vacationing that has nothing to do with DVC. We cook in our villa because our contracts stipulate that we must have a full kitchen in our villas. If they took those away, then that is the only thing related to food, that would be connected to our membership.

Removing a perk, if that is what you want to call it, for a dining plan, has nothing to do with our memberships from a contractual perspective.

Tiger

No, they changed the reservation system to require segmenting when you add or remove guests to your reservation.
Segmenting had a dining plan side effect.

Now, on the new system without segmenting, it seems if you want to add or remove a guest, you may have to change rooms. That is a big room use effect.

Tiger926
09-07-2011, 09:22 PM
DVC and what any of you as a member bought and paid for and are entitled to in your POS is very different from Disney Dining, Disney tickets, Disney transportation. etc.

You will be less disappointed going forward as a DVC member if you remember that what you actually paid for and what you have as perks that can come and go without notice are not the same.

If you own at BLT and at 11 months you call and were told sorry you can't book yet, then yes you have plenty of reason to be upset as you were being denied something you actually have legal right to.

Dining plan changes, disappointed maybe, truly upset to the point of complaining to DVC, sorry just don't see it.

No one was lied to, you were given current policy at that time. The policy changed and at no fault of DVC and certainly not the fault of the person who told you.

A lie happens when someone knowing tells you something that is not true. When the CM told you the DDP could be added up to 48 hours prior to a segmented trip, it was most definitely the truth.

Now, I do think it would be nice if they would allow people who already segmented their trips with the intent of adding the dining plan to do so, even if they gave people only a few days to do it.

Thanks Bill, I was getting concerned about you. :hug:

I agree that sometimes reality stinks but if I have learned anything from this forum and most of it from Dean is that I bought a timeshare, nothing more.

And as long as said timeshare is clean, available to book according to the POS and maintained, I am a very happy DVC member.

Anything else they give is fine but if it leaves, well that is ok too.

I agree with whoever said that probably there was not a large enough percentage of the membership to warrant an announcement.

Agree with all of these!!! :thumbsup2

Tiger

kristenrice
09-07-2011, 09:29 PM
We booked our stay for June 2012 at the 11-month mark. The DDP prices were already released but the CM said that we could NOT add the DP at that time:confused3. We segmented it so that we could add the DxDDP to the 2nd night of our 7-night stay. When we attempted to add (and pay for!) the DxDDP, we were told that there was a "glitch" and the computer wouldn't accept it. Now I see why. So, we've decided just to go with the TIW card. We'll spend less, but we'll get a little less too, but that's OK.

I'm wondering, though, should I call back and have them "unsegment" the reservation? It's all under one number, but it is a combination of cash and points. We do NOT want to switch rooms so what is my best course of action? Just leave it alone?

DHar
09-07-2011, 09:33 PM
We booked our stay for June 2012 at the 11-month mark. The DDP prices were already released but the CM said that we could NOT add the DP at that time:confused3. We segmented it so that we could add the DxDDP to the 2nd night of our 7-night stay. When we attempted to add (and pay for!) the DxDDP, we were told that there was a "glitch" and the computer wouldn't accept it. Now I see why. So, we've decided just to go with the TIW card. We'll spend less, but we'll get a little less too, but that's OK.

I'm wondering, though, should I call back and have them "unsegment" the reservation? It's all under one number, but it is a combination of cash and points. We do NOT want to switch rooms so what is my best course of action? Just leave it alone?

might as well leave it...i'm sure the policy on that will change without notice anyway.....:rotfl2::rotfl2::banana::dance3:

CarolMN
09-07-2011, 09:39 PM
We booked our stay for June 2012 at the 11-month mark. The DDP prices were already released but the CM said that we could NOT add the DP at that time:confused3. We segmented it so that we could add the DxDDP to the 2nd night of our 7-night stay. When we attempted to add (and pay for!) the DxDDP, we were told that there was a "glitch" and the computer wouldn't accept it. Now I see why. So, we've decided just to go with the TIW card. We'll spend less, but we'll get a little less too, but that's OK.

I'm wondering, though, should I call back and have them "unsegment" the reservation? It's all under one number, but it is a combination of cash and points. We do NOT want to switch rooms so what is my best course of action? Just leave it alone?I would just let it be. I really doubt you'll have to change rooms.

If you are overly concerned about this, make a note to call them sometime in 2012 to see if something needs to be done. Your trip is still many months in the future. IMO, calling right now and even mentioning the word segment is taking a chance. They have to be sick of us. Better to wait until things settle down again.

lugnut33
09-07-2011, 09:50 PM
This has been to me one of the most disappointing threads in a long time. Is everyone just in a fowl mood or something.:confused3

Suggesting using TIW and not tipping a server is just downright in my opinion rude.

This is certainly not the fault of any of the servers and yet some of you would punish a hard working server because you are POed at Disney.

Shame, shame, shame. :sad2:
.

How can you not tip using TIW? The 18% gratuity is automatically added using the non-discounted total.

hakepb
09-07-2011, 10:27 PM
DVC and what any of you as a member bought and paid for and are entitled to in your POS is very different from Disney Dining, Disney tickets, Disney transportation. etc.

You will be less disappointed going forward as a DVC member if you remember that what you actually paid for and what you have as perks that can come and go without notice are not the same.

If you own at BLT and at 11 months you call and were told sorry you can't book yet, then yes you have plenty of reason to be upset as you were being denied something you actually have legal right to.

Dining plan changes, disappointed maybe, truly upset to the point of complaining to DVC, sorry just don't see it.

No one was lied to, you were given current policy at that time. The policy changed and at no fault of DVC and certainly not the fault of the person who told you.

But the 11 month booking deal kinda started the whole thing with lack of notifications.

Members booked AKV concierge and BWV BW view rooms at 11 months, only to get bumped out by planned, scheduled maintenance to resort exteriors.
You think you still have 11 month booking at BLT, but the way things are currently run, Disney could decide to install a bird deterrent system (due to the poop issue) and during check-in you find out your reservation was moved to SSR because BLT is being evacuated while they erect scaffolding around the entire tower. Now if DVC was responsible, they would not allow it on short notice, and would give members more than 11 months notice....

hakepb
09-07-2011, 10:32 PM
How can you not tip using TIW? The 18% gratuity is automatically added using the non-discounted total.

Eat at the few QS TiW locations (including getting a discounted mug @ SSR's AP) ;)

But technically, when there is a true service issue, you can complain to a restaurant's manager and have gratuity removed.

Deb & Bill
09-07-2011, 10:34 PM
Why should we have already added it onto our segmented stay when we were told we could add it 48 hours before our trip? I may not be able to even go on the trip if we have any snow days in our school district. That's why I was waiting to add. I have the money. I just didn't want to purchase it if I was going to have to cancel. I don't know why you say we should have already added it when we were told it wouldn't be a problem to wait.

You can still add the dining plan to your reservation up to 48 hours before. You just have to add it for all the nights of your stay, just like the guests who book through Disney Reservation Center. You don't get to pick and choose anymore. That loophole is closed.

quirty30
09-07-2011, 11:29 PM
As I've posted previously, I don't believe this was ever intended to be a perk, but was rather a loophole that most DVC members never even knew existed. And I honestly think it took a lot of extra time for MS to make all the adjustments to reservations. I'm pretty sure my dues pay for MS, and if those dues had gone up in order to continue allowing this loophole, then I, for one, am glad they stopped allowing it. As I also mentioned, I'm guessing front desk CM's (and their managers) were probably not keen on all the extra work it created for them.

But I do think it would be a nice good faith gesture to allow anyone who previously segmented their trips to add dining to their reservations, especially if members were told they could call back and pay for it later. This only seems fair.

Castillo Mom
09-08-2011, 02:25 AM
Just posting an update to my segmented reservation issue. I'm typing this on my iPad so I can't edit my initial post for some reason. Anyway, as you may recall I had a fully paid segmented reservation, 1 night deluxe, 10 nights regular. When I made my ADRs months ago I had major issues when I called in at the 160 day mark which I won't go into detail about here. Based on those issues it appears that a well intentioned CM tried to fix the problem by combining the segments, thus eliminating the segment entirely. That explains why I never received a credit for the difference between the deluxe and regular DDP for that first night.

Again, my opinion is that Disney is doing away with segmenting because of the issues it has caused for members and the painful process the CMs have to go through to fix those issues. I really think they were trying to do the right thing here but it was poorly orchestrated. I know some of you have different theories though.

The manager ended up making two completely separate reservations but gave the disclaimer that I may still experience issues at the resort but that they could be fixed if a problem should arise. She also made a notation on my reservations so that we won't have to switch rooms but suggested that I inform the front desk of the two reservations.

As for adding my son who will arrive several days after us, I would need to purchase the regular dining plan for him for the entire 10 nights. If I don't add him now I can add him when he arrives but we won't be able to purchase the dining plan for him and he won't be able to take advantage of ME. So we either go ahead and add him on and use the credits he won't need or don't add him and either pick him up at the airport or pay for transportation.

No, I'm not angry and I'm not whining as another poster mentioned members are doing when raising some very valid points, in fact I agree with the policy change. What I disagree with is the manner in which the manager dealt with me. I understand that she may have been dealing with some difficult situations over the last few days, but there was no reason to become short with me when I was politely explaining my situation, nor should she have asked me to justify why their error should impact me or my family. It was her job to make it right. In her defense, she had a much more personable tone once she came back on the line with a solution. All I was asking for is to get back what Disney offered, what I agreed to and what I paid for and had in place. I wasn't asking for an exception to be made or any special favors.

On a more positive note, I'm beyond thrilled that we'll be in WDW in just 16 days. Can't wait to go home!

Tiger926
09-08-2011, 05:34 AM
No, they changed the reservation system to require segmenting when you add or remove guests to your reservation.
Segmenting had a dining plan side effect.

Now, on the new system without segmenting, it seems if you want to add or remove a guest, you may have to change rooms. That is a big room use effect.

I'm not sure how your response fits with mine?

Segmenting was created by Disney for a room or guest issue, just as you stated, and again, this has nothing to do with dining. It was a loophole that was found, and thus the being able to choose your dining plan for certain nights was an effect of this. It may have been an effect of the segmenting, but Disney's creation of segmenting was not to reward DVC members with a way to purchase the dining plan for only certain "segments" of a reservation, thereby saving money, especially if doing DxDP.

Segmenting only had a dining plan effect because they allowed us DVC members to utilize it that way.

If you go on the Restaurant or Resorts board, none of those cash paying guests ever had any idea what us DVC people were talking about when we were talking about segmenting a reservation for the sole purpose of the dining plan.

Perhaps I've misunderstood your response, but not one CM ever said to me that segmenting was created for DVC members to switch up their dining plans, and in fact, not one CM ever advertised this to me at any time during any of my calls this past year. And even further, many CMs had no idea what segmenting was, or, how to do it.

A few people on this message board found out about it, and that's about it. The majority of DVC members had no idea that this was even possible.

Tiger

Dean
09-08-2011, 05:46 AM
Just posting an update to my segmented reservation issue. I'm typing this on my iPad so I can't edit my initial post for some reason. Anyway, as you may recall I had a fully paid segmented reservation, 1 night deluxe, 10 nights regular. When I made my ADRs months ago I had major issues when I called in at the 160 day mark which I won't go into detail about here. Based on those issues it appears that a well intentioned CM tried to fix the problem by combining the segments, thus eliminating the segment entirely. That explains why I never received a credit for the difference between the deluxe and regular DDP for that first night.

Again, my opinion is that Disney is doing away with segmenting because of the issues it has caused for members and the painful process the CMs have to go through to fix those issues. I really think they were trying to do the right thing here but it was poorly orchestrated. I know some of you have different theories though.

The manager ended up making two completely separate reservations but gave the disclaimer that I may still experience issues at the resort but that they could be fixed if a problem should arise. She also made a notation on my reservations so that we won't have to switch rooms but suggested that I inform the front desk of the two reservations.

As for adding my son who will arrive several days after us, I would need to purchase the regular dining plan for him for the entire 10 nights. If I don't add him now I can add him when he arrives but we won't be able to purchase the dining plan for him and he won't be able to take advantage of ME. So we either go ahead and add him on and use the credits he won't need or don't add him and either pick him up at the airport or pay for transportation.

No, I'm not angry and I'm not whining as another poster mentioned members are doing when raising some very valid points, in fact I agree with the policy change. What I disagree with is the manner in which the manager dealt with me. I understand that she may have been dealing with some difficult situations over the last few days, but there was no reason to become short with me when I was politely explaining my situation, nor should she have asked me to justify why their error should impact me or my family. It was her job to make it right. In her defense, she had a much more personable tone once she came back on the line with a solution. All I was asking for is to get back what Disney offered, what I agreed to and what I paid for and had in place. I wasn't asking for an exception to be made or any special favors.

On a more positive note, I'm beyond thrilled that we'll be in WDW in just 16 days. Can't wait to go home!It sounds like you may be better off eliminating the segment and adding him for the entire time.

DisneyStarWisher
09-08-2011, 06:50 AM
You can still add the dining plan to your reservation up to 48 hours before. You just have to add it for all the nights of your stay, just like the guests who book through Disney Reservation Center. You don't get to pick and choose anymore. That loophole is closed.

But that is not what I was told. I was told I could add it to either segment. I understand the "loophole" is closed, and segmented reservations won't be allowed anymore. I just think Disney should honor the existing segmented reservations and allow us to purchase what we were told we could purchase, not force us to purchase more if we want the DDP.

twinklebug
09-08-2011, 07:00 AM
Segmenting was created by Disney for a room or guest issue, just as you stated, and again, this has nothing to do with dining. It was a loophole that was found, and thus the being able to choose your dining plan for certain nights was an effect of this. It may have been an effect of the segmenting, but Disney's creation of segmenting was not to reward DVC members with a way to purchase the dining plan for only certain "segments" of a reservation, thereby saving money, especially if doing DxDP.

Segmenting only had a dining plan effect because they allowed us DVC members to utilize it that way.

If you go on the Restaurant or Resorts board, none of those cash paying guests ever had any idea what us DVC people were talking about when we were talking about segmenting a reservation for the sole purpose of the dining plan.

Perhaps I've misunderstood your response, but not one CM ever said to me that segmenting was created for DVC members to switch up their dining plans, and in fact, not one CM ever advertised this to me at any time during any of my calls this past year. And even further, many CMs had no idea what segmenting was, or, how to do it.

A few people on this message board found out about it, and that's about it. The majority of DVC members had no idea that this was even possible.

Tiger

Thank you Tiger for putting to words my feelings on this. Segmenting and DDP were always intended to be separate entities. As DVC members we need segmenting in the system for the times we change rooms/resorts or add or remove people from our stays. It's a timeshare and the software has been built flexible enough to allow us to to such things day by day. DDP on the other hand was created as a money maker for WDW to be taken for the entire length of stay, knowing that it's a convenience being offered and the credits would not be maximized by all users.

Aside from my personal feelings on how the database should have implemented for DVC reservations (Disney's IT is also now thinking hind site is 20/20), The addition of DDP, per the request of DVC members who wanted it, created a whole new level of programming chaos to deal with in regards to linking DDP to the reservations. To their credit, the software folk managed to add it to the system, tested it, and released it assuming it would be used as intended. Then along came the internet boards analyzing and hammering at every aspect of the system until we found a weakness. We'd make a fantastic testing group if it weren't for the fact that the software is now live and we're the customer base, exploiting every loophole found. Disney had to put a stop to it, the change was due to come.

Unless the database is redesigned, segmenting HAS to be reinstated just so we can regain some of the functionality we've now lost, such as adding people to the reservation mid-stay. If these DDP/segmenting exploitation issues continue, DDP might be on the way out for DVC all together and written off as lesson learned.

HotdogDncrs
09-08-2011, 07:21 AM
If these DDP/segmenting expolitation issues continue, DDP might be on the way out for DVC all together and written off as lesson learned.

That would be too bad, and very unfortunate for those owners who use the DDP for the entire duration of their stays, and did not nor ever intend to segment their reservations to allow for different plans for different parts of their stay. Sometimes we do the DDP sometimes we don't - it really depends on what type of mood we are in as our trip approaches. We are however going to add the DDP to our upcoming family vacation where there will be 11 of us staying together in a Grand Villa. I think that it will be so much easier and more enjoyable when we go out to dinner to not have to worry about who ordered what and how much each family owes (yes we are planning to have at least one TS together daily). I would hate to see Disney change their minds, and not permit us to purchase the plan because what I am guessing is a small percentage of the ownership finding a "loophole" as others are calling it, and using it to their advantage (and why shouldn't they if it worked for them?).

That being said, I had considered adding the DxDP to the first 2 days of our upcoming stay, but now we'll just go back to our original plan to purchase another TIW card, and pay OOP. I find doing it that way helps me eat better anyway, as I don't eat dessert with every meal like is included with the DDP.

Good luck to all those who had already segmented their trips, and have been told that their DDP plans will be honoured. Sometimes the early bird does get the worm!

robinb
09-08-2011, 07:55 AM
Bold text added by me.

Some day I will figure out how to break down a post thst I want to quote multiple parts of. I have seen it done, so I know it is possible

For every post you want to quote, click on this guy: http://www.disboards.com/images/buttons/multiquote_off.gif and then on the last post you want to quote click on this guy: http://www.disboards.com/images/buttons/quote.gif

vicki_c
09-08-2011, 08:02 AM
For every post you want to quote, click on this guy: http://www.disboards.com/images/buttons/multiquote_off.gif and then on the last post you want to quote click on this guy: http://www.disboards.com/images/buttons/quote.gif

OT: I think ftblfan wants to break up ONE post into multiple little quote boxes so you can write separate responses under each, not quote multiple posts in one response. I don't know how to do that either except for manually including the [QUOTE] boxes in my response - and that's a real pain.

Back to your previous discussion ...

Chuck S
09-08-2011, 08:07 AM
OT: I think ftblfan wants to break up ONE post into multiple little quote boxes so you can write separate responses under each, not quote multiple posts in one response. I don't know how to do that either except for manually including the {QUOTE} boxes in my response - and that's a real pain.

Back to your previous discussion ...

Yes, you have to manually segment (sorry, couldn't resist ;) ) the post and use the {QUOTE} {/QUOTE} commands...substituting [ and ] for { and }

vicki_c
09-08-2011, 08:15 AM
Yes, you have to manuallly segment (sorry, couldn't resist ;) ) the post and use the {QUOTE} {/QUOTE} commands...substituting [ and ] for { and }

:rotfl2::rotfl2: Good one Chuck!

ftballfan7
09-08-2011, 08:29 AM
I love how the term "loophole" is now used as though it is fact. It is just the opinion of some (embraced by others) in this case. Noone here knows for sure that the allowing of DDP for portions of a vacation for DVC members was not intended or at least knowingly endorsed when discovered.

On a side note, thank you for those assissting me with multiple quote posts!

lugnut33
09-08-2011, 08:35 AM
Eat at the few QS TiW locations (including getting a discounted mug @ SSR's AP) ;)

But technically, when there is a true service issue, you can complain to a restaurant's manager and have gratuity removed.

Wat?

Even at Beaches and Cream they added the 18% gratuity (which is fine with me, matter of fact I threw on some extra tip for the great service we got). The only place I can think of that wouldn't add it is Flame Tree BBQ, but then again you have no server.

Could you imagine going up to a manager and asking for the gratuity to be removed because you couldn't get a segmented dining plan?

Brian Noble
09-08-2011, 08:36 AM
Could you imagine going up to a manager and asking for the gratuity to be removed because you couldn't get a segmented dining plan?
I recommend holding your breath until you get your way!

(;) for the humor-impaired)

tjkraz
09-08-2011, 08:52 AM
I love how the term "loophole" is now used as though it is fact. It is just the opinion of some (embraced by others) in this case. Noone here knows for sure that the allowing of DDP for portions of a vacation for DVC members was not intended or at least knowingly endorsed when discovered.


Call it what you will but the "segmenting" clearly violates the spirit of the DDP.

The DDP is a volume purchasing program. It's a way to induce guests to commit to dining at Disney restaurants for the entire length of their stay. It was never intended as a means of granting $20-40 discount (per person) off menu prices for just one day's worth of dining expenses.

Disney doesn't want your $75 per person for one day--in exchange for $100+ worth of food--they want $75 per person for every day of your trip.

Perhaps it wasn't a loophole, rather an experiment to see how members would respond. Some have long argued that they would use the DDP for their partial stay if the LOS mandate were not in place.

But loophole or experiment, the fact that this ability lasted less than a year confirms that Disney was not pleased with the results. The one thing it definitely was not intended to be was a money-saving "thank you" perk for Disney Vacation Club members.

Chuck S
09-08-2011, 08:53 AM
Wat?

Even at Beaches and Cream they added the 18% gratuity (which is fine with me, matter of fact I threw on some extra tip for the great service we got). The only place I can think of that wouldn't add it is Flame Tree BBQ, but then again you have no server.

Could you imagine going up to a manager and asking for the gratuity to be removed because you couldn't get a segmented dining plan?

Pop Century's food court and Pizzafari also accept the DDP, and also have no added gratuity. Beaches and Cream is full table service, so they add the gratuity. The last time I was there the quick service line was for ice cream only, you could not order burgers or meals to go. I dont know if Artist Pallette at SSR adds gratuity or not...I have not eaten there.

DHar
09-08-2011, 08:54 AM
do they add the tip in after the discount? so a 20% discount then an 18% added tip is a 2% discount? just pass on the card then

they are paid an hourly wage so a tip is a "perk" and can be removed at anytime....correct???...........:cool1:

psac
09-08-2011, 08:54 AM
I love how the term "loophole" is now used as though it is fact. It is just the opinion of some (embraced by others) in this case. Noone here knows for sure that the allowing of DDP for portions of a vacation for DVC members was not intended or at least knowingly endorsed when discovered.

On a side note, thank you for those assissting me with multiple quote posts!

It was a loophole that was taken advantage of (which is fine); and by some, overly abused (which caused it to be taken away).

It is not logical to think otherwise.

Chuck S
09-08-2011, 09:02 AM
do they add the tip in after the discount? so a 20% discount then an 18% added tip is a 2% discount? just pass on the card then

they are paid an hourly wage so a tip is a "perk" and can be removed at anytime....correct???...........:cool1:

Don't you normally tip your servers? Did you not tip when using the DDP? Basically the TiW saves you the amount of the tip.

For instance, on a $100 bill, you would normally tip $18 to $20, for a total of $118 to $120. With the DDP, the total would be $98. A significant savings.

Servers are paid significantly less than a living wage, with the assumption by the government that they will receive a gratuity. In many states, their "salary" is in the $2 per hour range, with the rest coming from tips.

DebbieB
09-08-2011, 09:08 AM
I love how the term "loophole" is now used as though it is fact. It is just the opinion of some (embraced by others) in this case. Noone here knows for sure that the allowing of DDP for portions of a vacation for DVC members was not intended or at least knowingly endorsed when discovered.

On a side note, thank you for those assissting me with multiple quote posts!

If it was intended to be used, why was it not announced? This would be a great selling point for new members. I'm not blaming the members for discovering this, it seems like the idea started from member services. But I don't think it was thought out and perhaps not approved by the other departments. Now they have a PR mess.

do they add the tip in after the discount? so a 20% discount then an 18% added tip is a 2% discount? just pass on the card then

they are paid an hourly wage so a tip is a "perk" and can be removed at anytime....correct???...........:cool1:

You should always figure the tip before discount, Disney or not. I think the reason they automatically add the tip is because people don't figure this correctly.

Brian Noble
09-08-2011, 09:12 AM
do they add the tip in after the discount? so a 20% discount then an 18% added tip is a 2% discount?

It's only a 2% discount if you never tip.

Hopefully, you do.

DHar
09-08-2011, 09:16 AM
with the tiw card - if the bill is 100 -20% = 80, then they add the tip + 14.40 = 94.40 you would pay...correct?

vicki_c
09-08-2011, 09:20 AM
with the tiw card - if the bill is 100 -20% = 80, then they add the tip + 14.40 = 94.40 you would pay...correct?

Can't believe this is turning into a tipping thread ...

If your bill was $100, the gratuity would be $18.
So $100 less 20% ($20) = $80
Plus your $18 tip = $98

That's how it is calculated. As Deb mentioned, people don't calculate it correctly when there is a discount (whether it's TiW or restaurant.com or whatever), which is most likely why Disney adds it for you.

OrangeCountyCommuter
09-08-2011, 09:23 AM
DVC and what any of you as a member bought and paid for and are entitled to in your POS is very different from Disney Dining, Disney tickets, Disney transportation. etc.

You will be less disappointed going forward as a DVC member if you remember that what you actually paid for and what you have as perks that can come and go without notice are not the same.

If you own at BLT and at 11 months you call and were told sorry you can't book yet, then yes you have plenty of reason to be upset as you were being denied something you actually have legal right to.

Dining plan changes, disappointed maybe, truly upset to the point of complaining to DVC, sorry just don't see it.

No one was lied to, you were given current policy at that time. The policy changed and at no fault of DVC and certainly not the fault of the person who told you.

Great post!

I think that people think they purchased something besides a "place to stay" LOL!

I read the paperwork. All the control rests with Disney. If you don't like that you have only one option... SELL!

Plus the only place I am seeing lots of "outrage" is on the DIS so... I doubt that in Disney's mind this is a huge issue. We can carry on all we want on here, but I don't think we truly represent the membership as a whole.

jakenjess
09-08-2011, 09:31 AM
Perhaps it wasn't a loophole, rather an experiment to see how members would respond. Some have long argued that they would use the DDP for their partial stay if the LOS mandate were not in place.

But loophole or experiment, the fact that this ability lasted less than a year confirms that Disney was not pleased with the results. The one thing it definitely was not intended to be was a money-saving "thank you" perk for Disney Vacation Club members.

I think that's exactly what it was -- an experiment, which is why it wasn't announced formally. It didn't work well, so it was discontinued. I was actually wondering how long it would last after reading all the posts of what a nightmare it was with the key cards and all the time spent at the front desk. I'm not sure they foresaw people segmenting nearly every day of their stay in some cases. I'm sure the front desk CMs are glad to see it go. I do feel bad for those of you with plans in place; it's too bad those reservations couldn't be grandfathered and simply not allow segmenting the DDP from this point forward.

tfc3rid
09-08-2011, 09:51 AM
For those doing the tip calculations, don't forget to include the 6.5% Florida sales tax...

Mousewerks
09-08-2011, 10:29 AM
For those doing the tip calculations, don't forget to include the 6.5% Florida sales tax...

I never tip on the tax. It's purely external to the transaction so it's not included in the tip.