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View Full Version : does anyone else think that limiting waitlists by view category is rediculous?


missycj96
08-24-2011, 07:06 PM
Hi - This is an issue that has bothered me and I am wondering if other members feel the same way (and hoping that if others agree maybe there can be change). First, let me say that I think limiting the number of waitlists a member can have going at one time is perfectly reasonable and I have no problem with limits.

What I don't understand is why do I have to take a chance on a particular view category. Why not limit it by resort and room category rather than making me pick views. For example, if I want to waitlist a studio at BLT, I have to pick 2 of the 3 view categories and that's it. So if I go with the odds and pick Lagoon View and MK view, if a standard view becomes available I am out of luck. This also affects waitlisting at AKV. If I want to waitlist a studio there, I have to go with the odds and pick savannah view and standard at either Jambo or Kidani, but if a value or concierge room comes up - again I'm out of luck. I find what I do is try to pick room categories with view types that have the most rooms but what I really want to do is waitlist a particular resort (for example, a studio at AKV). So this means that even though I have the 2 waitlists going, I still call for availability - which defeats the whole purpose for both the members and for the DVC reservation staff.

What do others think?

bwvBound
08-24-2011, 07:28 PM
I agree the current implementation is ridiculous. My other points-system also restricts the number of waitlists permitted -- but allows any given waitlist to be as general as "date + resort" so that any unit type will match. Furthermore, that system allows me to specify accepting partial dates as a match.

Example of a better waitlist request, patterned after my other points-based system:
Resort: BLT
Dates: 1/12/2012 - 1/21/2012
Unit type: Stu, 1BR or 2BR; any view
Accept partial dates? Yes, please book if you find any 2 contiguous nights within my requested travel dates.

Edited to add: Of course it would be better if DVC allowed the request to say "any WDW property, any Stu/1B/2BR, any view, minimum stay 2 nights, dates 1/12/2012-1/21/2012."

Donna M
08-24-2011, 09:28 PM
I agree the current implementation is ridiculous. My other points-system also restricts the number of waitlists permitted -- but allows any given waitlist to be as general as "date + resort" so that any unit type will match. Furthermore, that system allows me to specify accepting partial dates as a match.

Example of a better waitlist request, patterned after my other points-based system:
Resort: BLT
Dates: 1/12/2012 - 1/21/2012
Unit type: Stu, 1BR or 2BR; any view
Accept partial dates? Yes, please book if you find any 2 contiguous nights within my requested travel dates.

Edited to add: Of course it would be better if DVC allowed the request to say "any WDW property, any Stu/1B/2BR, any view, minimum stay 2 nights, dates 1/12/2012-1/21/2012."


I agree with you. Why does Disney have to be so limiting?

ppony
08-24-2011, 09:49 PM
What I dislike even worse is if you want a 2BR, you have to choose LO or dedicated and the view. So really, your options just got cut in half. The way I see it anyway. I would have rather been able to say 2 BR TP or LV and be done w/ it. But I couldn't do it that way. :rolleyes:
For us, we didn't care if it was LO or dedicated, so maybe we should have gone w/ the wait list that had the most probability to open up, I dunno.
I personally would like it less specific and would LOVE to get the option if partial dates opened up. We don't mind split stays at all.
Oh well, it is what it is.

KAT4DISNEY
08-25-2011, 01:46 AM
Yes. At some resorts the number of categories that are available is crazy (AKV for example with dedicated, lock-offs, views, Kidani, Jambo, Value, concierge) and when all you want to do is get a room there, or sometimes just need any DVC room for a date the 2 limit waitlist is not helpful.

dianeschlicht
08-25-2011, 07:37 AM
Well, I suspect all this started from people being so picky about their view. In response, DVC started offering more choices, so now they feel they have to offer that for the waitlists as well. I don't think there should be ANY special view booking or requests. I think it should be "you get what you get" and be done with the whole thing.

psac
08-25-2011, 12:11 PM
Well, I suspect all this started from people being so picky about their view. In response, DVC started offering more choices, so now they feel they have to offer that for the waitlists as well. I don't think there should be ANY special view booking or requests. I think it should be "you get what you get" and be done with the whole thing.

Since the views impact the points, I think it's a good thing to be able to waitlist all of the specific categories, and give all of those choices. However, I think "all" should be an option for a lot of those categories! So those who need to be specific can be, and those who don't care could be more general.

ckdsnynt
08-25-2011, 12:25 PM
You mean you can be on more than one wait list at a resort? This past summer, all I wanted was a 1 br or studio at BLT for one night. I didn't care about the view, just a room for ONE NIGHT so I didn't have to pay $500 OOP. But I was told I could only pick 1 kind of wait list to be on. Well of course I picked the wrong one and didn't get a room. Ended up paying the $500 OOP. Had no idea that I could be on several wait lists!
I still have a hard time believing that they didn't have one room come open for one night in 60 days!
So what are the rules on waitlisting? Can someone share?

csharpwv
08-25-2011, 12:33 PM
While I find it totally reasonable that you CAN waitlist a view/category request - I do find it ridiculous that you HAVE to specify!

It seems that more members would at least be getting into the resort of their choice, and then if you want to waitlist a specific view/category you CAN do a 2nd waitlist for a specific view/category to open up.

DVC has to be flexible enough to meet the needs of most, and rigid enough to meet the needs of the few that 'simply HAVE to HAVE' a specific view or category to be 'happy'. "I wanted to see the SIDE of the building - not the front!"

I really think that some people need to chill out with such specific requests before life gets too difficult for the normal folks who are just happy to get in where they want without having such fussy and particular requests!

kamik86
08-25-2011, 12:35 PM
I agree that the specific ones are nice sometimes but more general ones would be good too.

Then the system should just keep a queue of requests and should go though and find the first match when something opens up.

Specific views are good for when you have a view but want a different one. Generic ones are great when you just want a place to stay.

disneynutz
08-25-2011, 01:04 PM
When the wait list rules were changed, we weren't told why and if I remember correctly there wasn't a formal announcement. Disney seems like they don't care what members think so I doubt if we can get the rules changed.

I guess we should be happy that we can wait list and that we don't have to pay for the privilege.

:earsboy: Bill

dis-happy
08-25-2011, 07:31 PM
I figured out just today: one advantage to having pts. in 2 different UYs is that I can double my w/l options. Here's hoping for October!

hakepb
08-25-2011, 08:07 PM
Thinking about w/l from a customer service and IT perspective, I can somewhat understand limitations. I think AKV somewhat became the final straw with too many categories. (And now BTL and worse Aulani...)

What if you call up hoping to get an AKL standard view room. Nothing's available, so you go on a waitlist for any 1BR thinking using too many points (taking away from next year) on savanna view is better than nothing. Well, the impossible happens and a concierge room opens up, and now you are wondering if you can do a trip next year.
Or what if multiple rooms open up, how do they know what to put you in? Would you like to get a parking lot view value room, when you heard a few other Dis'ers got Kidani 1BR savanna views on w/l on the same day?
There's too many members to hold all until you confirm. And if every option were available in the system, you would swear Jack Bauer took over MS.

I do think 2 total categories are too few.
Perhaps for each of the 2 (still hampers speculation) resort/date combinations, have the option of sub-categories 1-5 so your priorities are known and acceptable.

Breyean
08-25-2011, 08:22 PM
We've run into a somewhat different issue with the 2 wait lists.

We have a vacation all set for January to WDW. We needed a GV at OKW but they didn't have one for our entire stay, so we took what they had and wait listed for the other days (booked a 2 bedroom for those days).

We then tried to get another vacation booked at VGC for later in 2012. We only needed a studio, but would prefer a 1 bedroom. Nothing was available.

So. Two vacations. Two resorts on opposite sides of the country. One resort is so small that while wait lists do get filled sometimes, it certainly increases the chances if you can wait list both room types. Whichever comes up first I'd be happy to take.

So we decided to stick with the GV since that's a big gathering of friends, and only wait list a studio at VGC.

Then the GV came through! So we were able to wait list the 1 bedroom at VGC, but the wait to get on the list probably pushed us further down.

My point is, just like the hotels at DLR are exempt from the $95 fee, VGC, being so small, should also have an exception to the wait list rules so you don't have to tie up both on the chance of getting a very scarce room there.

tjkraz
08-25-2011, 08:37 PM
It's a double-edged sword. If they did allow more waitlist requests...there would be more waitlist requests across the board. That means more people ahead of you in line at every turn.

I get that allowing more requests would give folks more coverage when they aren't picky about room size, view or even resort. But again, all members would have more requests in the system, making the lists exponentially longer than they are now.

Garthilk
08-25-2011, 08:38 PM
Still it doesn't really make sense, limiting waitlists.

Really, it's pretty simple. You get two waitlists.

Date/s
Resort/s
Room Type/s
View/s


Should be simple. I mean, select the dates. Choose the resorts where you'd be happy to stay. Select the room type and the appropriate view/s. With the only required field being the date. I should be able to waitlist a 2br for anything at the resort on a given day provided I have the points to field any resort.

ckdsnynt
08-26-2011, 08:52 PM
Still it doesn't really make sense, limiting waitlists.

Really, it's pretty simple. You get two waitlists.

Date/s
Resort/s
Room Type/s
View/s


Should be simple. I mean, select the dates. Choose the resorts where you'd be happy to stay. Select the room type and the appropriate view/s. With the only required field being the date. I should be able to waitlist a 2br for anything at the resort on a given day provided I have the points to field any resort.
Why would there be two lists?
What are the rules now on waitlisting?

Inkmahm
08-28-2011, 12:04 PM
Hmmmm... this may expain why I was able to get BLT two bedroom Magic Kingdom view for 3 nights next March at the 7 month mark. I first asked for lake view and that was available. Then, just for fun but not expecting it to be available, I asked for MK view. That was also available! I got a 2bd MK view dedicated villa at the 7 month mark. I have no idea if the available 2 bd lake view was a LO or dedicated because I never asked and didn't care.


But with 3 different view options and then also dedicated vs LO for each option (I think), someone would have 6 different choices to try to cover for their waitlist at BLT for a 2 bedroom. Maybe I snuck in at the 7 month mark while someone else was still on a waitlist for those dates?

DizDays
08-28-2011, 12:58 PM
It would most certainly be easier if you didn't have to waitlist with such specificity and be limited to 2 requests. You probably wouldn't need more than 2 requests if you can put in more generic preferences. I'm sure on the DVC side there is some logic to it, but I would love to see this simplified.

Chuck S
08-28-2011, 01:22 PM
Many threads here have, over the years, demanded more specific view and specific booking categories. With that, there is also the downside of limiting overall availability. You can't please everyone, and it seems those that had to be able to book "the perfect room" often made life miserable for front desk staff...demanding that their "requested" views be honored.

Thus more and more bookable room categories have been created. This is especially true of resorts like AKV and Aulani, but OKW also added a guaranteed near Hospitality category.

I agree with Diane, if people had simply been willing to accept pre-assignments or simply chose a room from what may be available at the time, rather than feel entitled to a specific request, booking would be easier for all members.

But now that so many categories have been created, they pretty much have to have those booking categories included in the waitlists. And as others said, having unlimited waitlists can also clog the system.

TisBit
08-28-2011, 03:20 PM
I agree that the concept of limiting waitlist in the end is a good thing. There were way too many waitlists before and many people often just put in a bunch of waitlist, etc.

But, I do agree that maybe the limits on waitlist should be by dates/resort. Restrict members to two waitlist at one time and a waitlist would be defined as a specific date range at a specific resort. If you want to specify room type or view you can, but you don't have to.

Problem I am sure is in the computer programming.....

dcfromva
08-28-2011, 04:05 PM
It's a double-edged sword. If they did allow more waitlist requests...there would be more waitlist requests across the board. That means more people ahead of you in line at every turn.

I get that allowing more requests would give folks more coverage when they aren't picky about room size, view or even resort. But again, all members would have more requests in the system, making the lists exponentially longer than they are now.

Yet, somehow they were able to manage it before they made the latest change limiting it to 2 WLs....

dis-happy
08-28-2011, 04:22 PM
Rumor had it that there used to be a manual component to matching the waitlists. Remember the days where they would actually call you too and allow you to accept (or hold out for something else) on your waitlist? With so many more contracts since then maybe they had to move to w/l limits. Not ideal, but understandable.

tjkraz
08-28-2011, 08:40 PM
Yet, somehow they were able to manage it before they made the latest change limiting it to 2 WLs....

Oh, they could certainly manage it. My point simply is that with the limits, all of the lists are smaller.

Imagine that for any given date, there are already 49 total members waitlisting for a studio villa. You are caller number 50. Without the limits in place, it's entirely conceivable that you are #50 on the waitlist for every single resort and view.

But with the limits in place, all 49 of those people have to choose just two resort / view combinations. Take all of the resorts & views into account: BLT has 3 views, BWV has 3, AKV has at least 6 between Jambo and Kidani--I count 17 different Studio options at the WDW resorts. Spread those 49 people over the 17 options and you could be 5th or 6th in line at the options you select. Choose wisely (largest resorts) and it tilts the overall odds in your favor.

And as another poster said, yes it is a very manual process. In the example above given unlimited requests, the CM first has to create 17 separate waitlist entries. When a request is met, it's again a manual process of creating the new reservation and cancelling other outstanding waitlist requests.

Having a more automated process would help but at the end of the day, it wouldn't lead to any increased success. If there are 50 cancellations, 50 people have their waitlists met. Only thing changing is how those 50 vacancies are redistributed.

cel_disney
08-28-2011, 10:12 PM
I can see why its hard to have generic wait lists or more than 2, I really wish that there was a way to have both of these options!!

I find this especially problematic for people that 1) are looking for ANY 2 bedroom (if there are 17 studio options, there are probably 34 2bedrooms because you have to do dedicated and LO) or 2) you have more than 1 trip planned in a short time period and it would be nice to request 2 waitlists for each trip...

I have considered writing to MS about this in the past but dont really want to complain if I dont have any constructive suggestions as alternatives....sigh...

missycj96
08-30-2011, 09:46 PM
thanks for all your comments. I had no idea that lock off and dedicated were separate waitlist categories because I have never waitlisted a 2 BR. I am now convinced that dvc would save money or at least time in call volume to member services if we were able to waitlist a whole category (i.e. a 2 BR at BLT or a 2 BR at BWV). Members probably keep calling to check on availability because they know that the waitlist is not really checking all there is at the resort they are trying to waitlist. I know I'd keep calling. This is so interesting.

Chuck S
08-30-2011, 10:19 PM
thanks for all your comments. I had no idea that lock off and dedicated were separate waitlist categories because I have never waitlisted a 2 BR. I am now convinced that dvc would save money or at least time in call volume to member services if we were able to waitlist a whole category (i.e. a 2 BR at BLT or a 2 BR at BWV). Members probably keep calling to check on availability because they know that the waitlist is not really checking all there is at the resort they are trying to waitlist. I know I'd keep calling. This is so interesting.

Dedicated and Lock-off for two bedrooms almost have to be considered a separate waitlist. At most resorts, the bedding configurations are different (2 beds vs bed and sofa in 2nd bedroom). Those configurations may be important to the person booking the 2 bedroom unit. Plus, a lock-off takes a one bedroom AND a studio out of service, affecting those waitlists as well.

ppony
08-30-2011, 10:34 PM
Dedicated and Lock-off for two bedrooms almost have to be considered a separate waitlist. At most resorts, the bedding configurations are different (2 beds vs bed and sofa in 2nd bedroom). Those configurations may be important to the person booking the 2 bedroom unit. Plus, a lock-off takes a one bedroom AND a studio out of service, affecting those waitlists as well.
I wish it wasn't though. Some may care how it's configured, some may not. I couldn't even begin to predict which desire would be higher. All I know is I wished I could have gotten a theme park view or lake view. I didn't care which, but I had to pick one and then stick w/ my 2BR lock-off and dedicated options. We didn't care which. It just seems so much more cumbersome than it needs to be. To me anyway. ;) Is this an example of how a few PITAs were just causing too much trouble so they homogenized it for everyone? Some people are just impossible to please, no matter what. We've all read about the hyper-controller-planner on thee boards. I bet you could find 6 on the resorts forum first page if you went and looked right now. But how many people are really that difficult? Guess I just like to be that Rice Krispie floating in the milk in my "old age".:rotfl: I get my ducks in a general loose-type row as opposed to a rigid row and move on from there.:laughing:

missycj96
08-30-2011, 10:41 PM
Even if lock off and dedicated need to be separate, members should have the leeway to take either on a waitlist. Otherwise the waitlist is not accomplishing its purpose for either dvc/member services or the member.