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View Full Version : Question in regards to Fairytale Dreams & Destinations


Lil Bo Peep
08-09-2011, 04:11 PM
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DaniB
08-09-2011, 07:12 PM
Well, I don't know Sharon but I do deal with Karly at FD&D. And I agree that their company's service is top notch! :thumbsup2

Personally I would not feel comfortable with my reservations being released back to Disney until Sharon can pick them up again. And since you don't know where Sharon is going or what she will be doing, perhaps it would be better to leave your ressie with FD&D and deal with a new TA there.

If Sharon ends up in the TA business again, you could use her for your future trips if you still feel that strong of a loyalty to her. But for now, with not knowing where she's going or doing... :confused3

As much as I think Karly is great - if she were to leave, I would be asking my ressies to be switched to a different TA at FD&D. It's the company's reputation that drew me to them! Just as AAA's reputation has made me wary of using CAA.

Before I get flamed, I am referring to the multiple bad reviews I consistently read here about AAA and their booking Disney trips for people. It's the opinion I developed and don't need flames, ok? :goodvibes

My 2 princesses
08-09-2011, 08:07 PM
Have you talked to Sharon since?? I had no idea until I saw a status on FD's FB page and I'm sure that came about only because someone posted on her leaving. Sharon helped us plan our first trip and she was good and very nice to talk with. I tried sending her an email right a way and got a message that the email won't be answered. I just wanted to wish her well so if you do have her contact and you please send it to me??

As to your situation, I don't know what I would have done either. Sorry not much help but good luck.

Lil Bo Peep
08-09-2011, 09:12 PM
......

VeroBeach
08-10-2011, 02:35 PM
My dilemma here is with Fairytale Dreams & Destination being the only certified Disney Specialist in Canada

How does one become certified? Have you searched for others?

Lil Bo Peep
08-10-2011, 04:48 PM
.......

carley
08-10-2011, 04:59 PM
CAA is also authorized by disney, try sears travel as well.

Lil Bo Peep
08-10-2011, 05:10 PM
........

Lil Bo Peep
08-10-2011, 05:15 PM
......

Cdn Friends of Pooh
08-10-2011, 06:36 PM
Just so you know, a travel agency cannot be a "certified Disney Specialist" - that is specific to each individual travel agent. Agencies can however, choose to sell solely Disney Destination Vacations (which is what Fairytale Dreams does). I know quite a few TAs who are graduates of the College of Disney Knowledge and are considered certified Disney Specialists.

Although there are agencies which have been given the "Authorized Disney Planner" designation, the Authorized Disney Vacation Planner Program (EarMarked) is designed solely for travel agencies within the United States of America. Therefore, no travel agency within Canada can be EarMarked. This is stated right on the Fairytale Dreams website.

Cdn Friends of Pooh
08-10-2011, 06:50 PM
How does one become certified? Have you searched for others?
Basically the TA takes a number of online courses on the College of Disney Knowledge on website and once completed receive a certificate saying they have completed the necessary courses to be a Disney Specialist.

As mentioned previously Canadian Travel Agencies cannot become an "Authorized Disney Planner" but US Travel Agencies can (not sure how they do this though) - if you do a search for "Authorized Disney Planner", you'll see quite a few come up.

mollyseven
08-10-2011, 08:50 PM
I have to say I agree about the CAA. While I was doing my stay at home mom gig, before I went back to the travel gig, I booked a Disney trip with CAA and what a nightmare that was. I knew I shouldn't hand over the control to them and I did anyhow.....bad move. I missed out on a deal because they were unreachable when it came out....nice.
Now I am a certified Disney Specialist and make sure that never happens to others.

connorsmom911
08-11-2011, 12:02 AM
Yes, there are definitely at least a few other "certified" Disney travel agents in Canada...:wave:

Susan2771
08-11-2011, 06:37 AM
Yes, there are definitely at least a few other "certified" Disney travel agents in Canada...:wave:

I am also a certified Disney specialist. There are a few of us around working for different agencies. If there is a travel agency in your area, just call them up or shoot off an email and ask if they have any certified Disney specialists working there that you can contact and work with on your trip.

Lil Bo Peep
08-11-2011, 05:22 PM
........

DaniB
08-11-2011, 06:19 PM
Maybe it was more that Sharon meant they were the only TA company that deals *only* with Disney trips/vacations?

While other agents are certainly a Disney Specialist, I believe they are agents within companies that book all kinds of trips/vacation, not just Disney.

Personally I kind of like that FD&D deals only with Disney trips. IMO, that makes their company even more of a Disney Specialist, more knowledgable.

Lil Bo Peep
08-11-2011, 07:44 PM
.........

mermaid&cinderella
08-12-2011, 06:35 AM
I've booked with Sharon before and yes she was great but I started booking my trips myself, I didn't feel I was getting anything more with booking with them. I also love to have all the control. Actually got a cruise qute awhile ago from them and it was more than booking it through Disney Cruise Lines :confused3.

Susan2771
08-12-2011, 08:17 AM
Actually got a cruise qute awhile ago from them and it was more than booking it through Disney Cruise Lines :confused3.

Was the quote for the exact same stateroom category that they priced out for you?

VeroBeach
08-12-2011, 09:59 AM
Was the quote for the exact same stateroom category that they priced out for you?

It's possible that it may have included insurance and transfers too.

mermaid&cinderella
08-12-2011, 03:35 PM
Was the quote for the exact same stateroom category that they priced out for you?

Exact same, everything was the same, and booking it online I got a room credit which Sharon could not give me because it was a book online deal.

tamarabannon
08-12-2011, 07:46 PM
We use Christine (Teena) and LOVE her. SHe's amazing, honest, quick to reply. I love that we can just go and relax and we know everything is taken care of for us.

a*lil*bit*goofy
08-12-2011, 11:08 PM
what is the benefit of booking with FTD over booking it yourself directly with Disney? I have always wondered. Thanks!

yosh12
08-13-2011, 06:19 AM
The benefit of FTD&D is that they do all the booking for you. Also if after you have booked and a deal comes up and is applicable to you they automatically apply it to your package (major savings sometimes). Also they look after all your dining reservations if you are on the dining plan (no waiting on the phone to make your own). You can make any changes and they will do it for you no problem.

I have used Christine and she is awesome. Have recommended her to many people and they have all been very happy.

Susan2771
08-13-2011, 07:13 AM
what is the benefit of booking with FTD over booking it yourself directly with Disney? I have always wondered. Thanks!

Well I do not work for FTD but I am a travel professional so I could provide a response in general. To book with a travel agent means you are working with a travel professional and it is one stop shopping that is a time and money saver. Our professional knowledge, experience and of course suppliers that we deal with is invaluable to a client and I know my clients appreciate the personal service that is offered. Travel Agents know all the ins and outs of putting together a travel itinerary whether it is to Disney or the South Pacific that suit your needs and what you want for your trip because every traveller is unique as is every vacation dream and budget.

A travel professional is your advocate before, during and after your trip. The internet is not your advocate should something go wrong and with worldwide events taking place and mother nature, things often goes wrong these days. If something goes wrong with the vendor during a clientís trip whether it is to Disney World or to anywhere in the world I am available for my clients 7 days a week to help deal with issues as are many travel professionals. For myself and many travel professionals that I know that work in agencies, our service doesnít end once the documents are in your hands. We are there for when a client has a situation during a trip. Often when a situation occurs with a flight, hotel, excursion, transfer, clients will hear ďthat isnít my problemĒ or ďI donít deal with those issuesĒ, when they are onsite and in the situation dealing with the person at the counter. Awesome. At our office clients get a 1-800 number to our office that can be used anywhere to contact us and we will happily and quickly work on our end to get a hold of the right person on their end to rectify the situation. We are also there to answer often the dozens and dozens of questions that pop up during the planning process and after the trip is booked and you are always dealing with the same person who cares about you and your trip.

Travel professionals arenít there to take away control of your booking. Travel professionals are there to work with you and for you when it comes to booking your trips especially one that involves Disney! I know that I am just as excited as every client that I have served about every aspect of their upcoming trip and I am there to deal with the aspects of the trip they donít have time for like ADR, dealing with changes like price adjustments, booking BBB reservations, spa reservations, golf reservations etc that they donít have the time to deal with. Time is money and with one email or phone call to their travel agent, they know it will get done. Itís all part of service to a valued client. I know for myself and many other travel agents and travel consultants, we all want our clients to get the best value and experience, and the client can just concentrate on enjoying the trip and the magic.

Hopefully some other travel professionals here on the board will add to my post because I am now off to work!

a*lil*bit*goofy
08-13-2011, 08:21 AM
Well I do not work for FTD but I am a travel professional so I could provide a response in general. To book with a travel agent means you are working with a travel professional and it is one stop shopping that is a time and money saver. Our professional knowledge, experience and of course suppliers that we deal with is invaluable to a client and I know my clients appreciate the personal service that is offered. Travel Agents know all the ins and outs of putting together a travel itinerary whether it is to Disney or the South Pacific that suit your needs and what you want for your trip because every traveller is unique as is every vacation dream and budget.

A travel professional is your advocate before, during and after your trip. The internet is not your advocate should something go wrong and with worldwide events taking place and mother nature, things often goes wrong these days. If something goes wrong with the vendor during a clientís trip whether it is to Disney World or to anywhere in the world I am available for my clients 7 days a week to help deal with issues as are many travel professionals. For myself and many travel professionals that I know that work in agencies, our service doesnít end once the documents are in your hands. We are there for when a client has a situation during a trip. Often when a situation occurs with a flight, hotel, excursion, transfer, clients will hear ďthat isnít my problemĒ or ďI donít deal with those issuesĒ, when they are onsite and in the situation dealing with the person at the counter. Awesome. At our office clients get a 1-800 number to our office that can be used anywhere to contact us and we will happily and quickly work on our end to get a hold of the right person on their end to rectify the situation. We are also there to answer often the dozens and dozens of questions that pop up during the planning process and after the trip is booked and you are always dealing with the same person who cares about you and your trip.

Travel professionals arenít there to take away control of your booking. Travel professionals are there to work with you and for you when it comes to booking your trips especially one that involves Disney! I know that I am just as excited as every client that I have served about every aspect of their upcoming trip and I am there to deal with the aspects of the trip they donít have time for like ADR, dealing with changes like price adjustments, booking BBB reservations, spa reservations, golf reservations etc that they donít have the time to deal with. Time is money and with one email or phone call to their travel agent, they know it will get done. Itís all part of service to a valued client. I know for myself and many other travel agents and travel consultants, we all want our clients to get the best value and experience, and the client can just concentrate on enjoying the trip and the magic.

Hopefully some other travel professionals here on the board will add to my post because I am now off to work!

I used to be a travel agent. :thumbsup2 Was a Disney specialist too!

I just hear all these things about Fairtale and I was wondering what/why.

Personally I still prefer to make my own reservations because I find that the online dining booking is fast and easy. If the time I want isn't available, I get to choose the next best time.

Plus by being on the Dis you get to hear about lots of the discounts out there. I am more than happy to just do it myself.

Now the airfare on the other hand..thats a different story. LOL

DaniB
08-13-2011, 09:36 AM
what is the benefit of booking with FTD over booking it yourself directly with Disney? I have always wondered. Thanks!

The benefit of FTD&D is that they do all the booking for you. Also if after you have booked and a deal comes up and is applicable to you they automatically apply it to your package (major savings sometimes). Also they look after all your dining reservations if you are on the dining plan (no waiting on the phone to make your own). You can make any changes and they will do it for you no problem.

In addition, we had the situtation last year where I booked 8 days for our vacation. After a month or two of researching on DIS I realized we needed more days! Disney's website insisted CSR was sold out during our trip. I phoned our TA asking what-to-do as I didn't want a seperate ressie at a different resort.

Karly spoke with Disney and was able extend our trip at CSR by 2 days!! :banana: Can't do that on your own!

Personally I still prefer to make my own reservations because I find that the online dining booking is fast and easy. If the time I want isn't available, I get to choose the next best time.

Plus by being on the Dis you get to hear about lots of the discounts out there. I am more than happy to just do it myself.

I agree that DIS will know the discounts before the official word. But I love knowing that I don't have to worry about it. Just wait for the e-mail from FTD&D saying it was applied to my reservation on the same morning it become official! :goodvibes

As for the 180-day ADRs - I really appreciate that Karly books them that morning for me. I have 5 kids to feed breakfast & get ready for school in the morning (not all mine), 3 of which arrive as early as 5:30am. I just don't have the time to get online at 6am to book my ADRs. I make sure Karly has a list of where I want to eat & when (including 2nd and 3rd best times) and she does it for me.

Afte the initial 180-day ADR booking date, if I change my mind - I can make all the changes I want. Cancel and book to my hearts content!

lisalonglash
08-13-2011, 02:37 PM
In addition, we had the situtation last year where I booked 8 days for our vacation. After a month or two of researching on DIS I realized we needed more days! Disney's website insisted CSR was sold out during our trip. I phoned our TA asking what-to-do as I didn't want a seperate ressie at a different resort.

Karly spoke with Disney and was able extend our trip at CSR by 2 days!! :banana: Can't do that on your own!

I agree that DIS will know the discounts before the official word. But I love knowing that I don't have to worry about it. Just wait for the e-mail from FTD&D saying it was applied to my reservation on the same morning it become official! :goodvibes

As for the 180-day ADRs - I really appreciate that Karly books them that morning for me. I have 5 kids to feed breakfast & get ready for school in the morning (not all mine), 3 of which arrive as early as 5:30am. I just don't have the time to get online at 6am to book my ADRs. I make sure Karly has a list of where I want to eat & when (including 2nd and 3rd best times) and she does it for me.

Afte the initial 180-day ADR booking date, if I change my mind - I can make all the changes I want. Cancel and book to my hearts content!

That's how I feel too. Just knowing that they will do everything they can to save us as much money as possible, book ADRs/special events if we like (and yes, we like!) and booking with a Canadian TA makes me happy :banana:

We research and book every other kind of trip we take ourselves (we travel to Europe fairly regularly), but when we're going to Disney, we trust only FD&D to ensure our vacation is as cost-effective and smooth as possible - and they always make sure our trips are wonderful, so our continued trust is well-earned :thumbsup2

RadioMom
08-14-2011, 01:33 PM
I've used Fairytale Destinations three times and have referred them to so many people I've lost track! I appreciate the time and the knowledge they offer. I'm not spending any of my time trying to book dining reservations, golf reservations or anything like that. But mostly, I really enjoy knowing that every details is taken care of by someone who lives and breathes Disney and knows what they're talking about. That's a confidence you can't put a price on! They're all Disney, all the time!
I'm sure Sharon will be great at whatever she choses! But when it comes to my family's Disney trips, Fairytale Destinations will always get my business!:lovestruc

mermaid&cinderella
08-14-2011, 07:23 PM
The benefit of FTD&D is that they do all the booking for you. Also if after you have booked and a deal comes up and is applicable to you they automatically apply it to your package (major savings sometimes). Also they look after all your dining reservations if you are on the dining plan (no waiting on the phone to make your own). You can make any changes and they will do it for you no problem.

I have used Christine and she is awesome. Have recommended her to many people and they have all been very happy.

I never wait on the phone.....its all done online now. I love doing my dining reservations myself, because if what I want on a particular day or time isn't available I am able to decide right there and then what I want and maybe change something else to accomodate. I wouldn't want to give that power to anyone. But I am a bit of a control freak;)

tone.def
08-14-2011, 07:44 PM
I never wait on the phone.....its all done online now. I love doing my dining reservations myself, because if what I want on a particular day or time isn't available I am able to decide right there and then what I want and maybe change something else to accomodate. I wouldn't want to give that power to anyone. But I am a bit of a control freak;)

See, I have no time for this and I am a bit of a control freak. I work on a computer all day, the last thing I want is to see another monitor when I get home. I say what I want or don't want and let the FDD team have at it. I've NEVER been disappointed.

laura001
08-15-2011, 08:35 AM
See, I have no time for this and I am a bit of a control freak. I work on a computer all day, the last thing I want is to see another monitor when I get home. I say what I want or don't want and let the FDD team have at it. I've NEVER been disappointed.

I totally agree! On top of that, even if you have them book everything for you, you can still book your own dining if you want to. You still get the benefit of booking through someone and can be a control freak if you want.

tone.def
08-15-2011, 09:57 AM
I also want to add to this is that I've been one of those poor souls on vacation somewhere in the past when a tour operator goes under (in Honduras April 2009 when Conquest vacations went under). Because I had booked my vacation through an Ontario storefront travel agency, TICO - which is the governing body for the travel council in Ontario picked up the tab for all the bills and we were flown home at no cost. All those who were from Alberta, Manitoba (and other provinces aside from BC and Quebec) who booked themselves through Redtag or Expedia, etc had to settle up a hefty bill with the resort as Conquest neglected to pay them and would have to file a claim with their travel insurance or credit card when they returned home.

Due to that, I will ALWAYS book all my vacation through a storefront travel agent, regardless of where I am going. Not that Disney is going anywhere any time soon, but who knows what happens with airlines and bulk tour consolidators.

fivebyfive
08-19-2011, 07:55 AM
If my favourite waiter stopped worked at 'Ohana, I wouldn't stop going to 'Ohana and follow said waiter over to Captain Jack's.

Just saying. ;)

minnie56
08-19-2011, 12:29 PM
I am a travel professional and here are my thoughts...
If someone isn't terribly Disney savvy and/or it's a first trip I think booking with an agent is absolutely the way to go. We can guide them to the right fit for them as far as resort stay, explaining and adding park tickets, what else to see whilst there and do the legwork for dining after consulting what the tastes are in the group. There will also be a perfect present from-me-to-you awaiting your arrival at your resort, be it flowers in Disney mugs or cookies and milk.

That said..around here, most folks are pretty Disney smart and can easily take care of what suits their needs. I think there is no right or wrong..it's what meets ones requirements.

:)

VeroBeach
08-20-2011, 12:17 PM
If my favourite waiter stopped worked at 'Ohana, I wouldn't stop going to 'Ohana and follow said waiter over to Captain Jack's.

If the food and atmosphere and location were identical, would you consider it then?

Teresa Pitman
08-20-2011, 03:08 PM
But when my favourite chef (TJ) moved from Ohanas to 1900 Park Fare, I did change my ADRs to follow him!

I just wanted to add that I have had two TERRIBLE experiences with CAA Travel and would never consider booking with them again. In one, (for Disney) despite my repeated calls, they missed an important deadline, and in the other I just couldn't get a call back to get things confirmed (and this was for a major trip to New Zealand). They are good for helping with car trouble, but their travel services are absolutely appallingly bad.

Teresa

minnie56
08-20-2011, 03:30 PM
Have never booked with CAA and I do not work for them..but I am sure not all agents with CAA are bad. Often the service and experience are relative to the expertise and knowledge of the agent that you choose to take care of your vacation plans! There are great and not so great travel agents out there all over sadly...:confused3

Susan2771
08-21-2011, 06:09 AM
I'm sorry Teresa to read about not just your 1 but 2 bad experiences with CAA Travel. Like Minnie said though, you can't paint all travel professionals with the same brush and there are many that will go above and beyond.

I am not familiar with the setup at CAA and if the agents there deal 100% strictly with travel or if they also service clients from the other aspects of CAA and what they do. I would suggest the next time if you decide to use them again and when meeting with them for the first time, I would spend a couple of minutes qualifying your agent and finding out their level of experience with the destination you are travelling too and ask what suppliers they deal with to that destination. If you aren't comfortable with what you are hearing, then ask for a recommendation in their office to deal with someone who is knowledgeable in that product or destination.

laura001
08-21-2011, 08:50 AM
I never wait on the phone.....its all done online now. I love doing my dining reservations myself, because if what I want on a particular day or time isn't available I am able to decide right there and then what I want and maybe change something else to accomodate. I wouldn't want to give that power to anyone. But I am a bit of a control freak;)

Hmmm....well...you can have the best of both worlds. Use your TA to do all the grunt work and if you don't need help with park planning or dining....do that part yourself!

That way if a better price comes out for your vacation you know it will be taken care of for you, any of your questions can be answered and best of all....you get to share the excitement of your magical trip with someone else that also has the "pixie dust" feeling! How much better can that be! (that was not a question, but a statement)

minnie56
08-21-2011, 08:57 AM
Hmmm....well...you can have the best of both worlds. Use your TA to do all the grunt work and if you don't need help with park planning or dining....do that part yourself!

That way if a better price comes out for your vacation you know it will be taken care of for you, any of your questions can be answered and best of all....you get to share the excitement of your magical trip with someone else that also has the "pixie dust" feeling! How much better can that be! (that was not a question, but a statement)

If a better price comes out..you can also snag that for yourself...just saying....
:confused3

laura001
08-21-2011, 09:02 AM
If a better price comes out..you can also snag that for yourself...just saying....
:confused3

Sure..........and it can be you rather than your TA spending hours on the phone waiting to do it! just saying....:goodvibes

minnie56
08-21-2011, 09:16 AM
Sure..........and it can be you rather than your TA spending hours on the phone waiting to do it! just saying....:goodvibes

Of course..absolutely.
But this isn't rocket science..and TA's are a perfect fit for some and not for others. And finding the right one for you is most important of all, there has to be chemistry or the 'relationship' won't be ideal.

Teresa Pitman
08-21-2011, 02:10 PM
I'm sorry Teresa to read about not just your 1 but 2 bad experiences with CAA Travel. Like Minnie said though, you can't paint all travel professionals with the same brush and there are many that will go above and beyond.

I am not familiar with the setup at CAA and if the agents there deal 100% strictly with travel or if they also service clients from the other aspects of CAA and what they do. I would suggest the next time if you decide to use them again and when meeting with them for the first time, I would spend a couple of minutes qualifying your agent and finding out their level of experience with the destination you are travelling too and ask what suppliers they deal with to that destination. If you aren't comfortable with what you are hearing, then ask for a recommendation in their office to deal with someone who is knowledgeable in that product or destination.

In our local CAA office, the travel agents do only travel. I'm sure it's true that some agents are better than others, but after two really bad experiences, I am NOT going back there again.

I really wouldn't know how to qualify an agent, either. The whole reason I was approaching a travel agent for the one trip was that I didn't know much about the destination and wanted help in planning. She said she knew lots about it and had been there, but I wouldn't be able to tell if she was telling the truth or not, or if the suppliers she used were good ones or not. The bigger problem was the lack of service, phone calls not returned, questions not answered, quotes not prepared, and things not booked in time for deadlines - all this despite repeated phone calls on my part requesting what I needed.

Teresa

minnie56
08-21-2011, 02:15 PM
In our local CAA office, the travel agents do only travel. I'm sure it's true that some agents are better than others, but after two really bad experiences, I am NOT going back there again.

I really wouldn't know how to qualify an agent, either. The whole reason I was approaching a travel agent for the one trip was that I didn't know much about the destination and wanted help in planning. She said she knew lots about it and had been there, but I wouldn't be able to tell if she was telling the truth or not, or if the suppliers she used were good ones or not. The bigger problem was the lack of service, phone calls not returned, questions not answered, quotes not prepared, and things not booked in time for deadlines - all this despite repeated phone calls on my part requesting what I needed.

Teresa

Sounds like perhaps either your particular agent didn't care or was too busy with too much on her plate. Neither are an excuse for poor service. I always say "you don't get a second chance at a first impression"!! Shame that one person can ruin it for the entire agency but that can be the case...

fivebyfive
08-21-2011, 02:28 PM
If the food and atmosphere and location were identical, would you consider it then?

Sure, but we all know that 'Ohana and Captain Jacks are NOT the same, which was my point. ;)

VeroBeach
08-21-2011, 09:18 PM
Sure, but we all know that 'Ohana and Captain Jacks are NOT the same, which was my point. ;)

Mine was that if the 2 agencies were the same, why wouldn't you follow the agent for her exceptional service?

Susan2771
08-22-2011, 05:37 AM
In our local CAA office, the travel agents do only travel. I'm sure it's true that some agents are better than others, but after two really bad experiences, I am NOT going back there again.

I really wouldn't know how to qualify an agent, either. The whole reason I was approaching a travel agent for the one trip was that I didn't know much about the destination and wanted help in planning. She said she knew lots about it and had been there, but I wouldn't be able to tell if she was telling the truth or not, or if the suppliers she used were good ones or not. The bigger problem was the lack of service, phone calls not returned, questions not answered, quotes not prepared, and things not booked in time for deadlines - all this despite repeated phone calls on my part requesting what I needed.

Teresa

I see. Well there is certainly no excuse for bad customer service which this is a case of. Even if it were a case of the agent not getting the pricing from the supplier in a timely manner or confirmation of the bookings were taking a while for the various components of a trip which can happen, she should have responded to your phone calls and update you on the progress of putting together your itineary and not ignore you.

In the end did you get to go to New Zealand and have a wonderful time?

roscoepc1
08-22-2011, 04:22 PM
I didn't realize there even was a Canadian TA for Disney! I've used Magic For Less twice now (Cindy- cindy@themagicforless.com) and have been thrilled both times with her service.

We had one thing happen on our first trip, where our booking for a Pirate Cruise got messed up (wrong day and time from what I had requested), and Cindy was able to fix things within 2 hours, while we were AT Disney!:thumbsup2

She's also awesome with "stupid questions" and both trips found us extra discounts that weren't openly available to the general public. She got us all our ADRs, within 10 minutes of my requested times both times too....

I <3 Cindy, lol....we'll be booking through her for all our future trips.:confused3

minnie56
08-22-2011, 04:25 PM
Discounts not openly available to the public? Disney allow NO ONE to undercut them!

roscoepc1
08-22-2011, 06:08 PM
Discounts not openly available to the public? Disney allow NO ONE to undercut them!

She's a Disney Certified TA...she gets the discounts FROM Disney.

minnie56
08-22-2011, 06:11 PM
As does every other agent. In addtion, the promotions would be offered on the Disney website. My point was, she isn't privy to anything that anyone else would not be. They may have to look, but they are available to all.

roscoepc1
08-22-2011, 06:41 PM
As does every other agent. In addtion, the promotions would be offered on the Disney website. My point was, she isn't privy to anything that anyone else would not be. They may have to look, but they are available to all.

That's not quite true. There are a very few Disney Travel agencies (The Magic For Less is one, I can't think of the name of any others right at the moment) in the U.S.A. that have "extra" codes and deals offered through them, simply b/c they actually work for Disney itself.

There aren't (in Canada, as has already been discussed) any such agencies here. There ARE TA's here that have "extra" training, but they don't work FOR Disney, like the agencies in the States.

I have actually spoken to one of those Canadian TA's and asked about specific deals we've gotten through TMFL, b/c she is a friend and I wanted to give her the business if she could match the price, and she couldn't access those deals.

To my knowledge, they aren't displayed on the website either, as they are an incentive to book through on of the approved agencies.

minnie56
08-22-2011, 07:07 PM
You have lost me I am afraid...there are many 'Disney certified agents' in multiple agencies. The fact that they perhaps choose to sell only Disney is their option but most offer a variety of travel. The agency you mentioned does not 'work' for Disney. They may represent them as do others. Disney has the Walt Disney Travel Company, that is Disney's agency as such.

That said, you would do best not promoting a U.S agency on a Canadian board. People booking via this company have zero protection from our governing body here TICO amongst others in other provnces and that is not wise.:confused3

minnie56
08-22-2011, 07:34 PM
Looks to me that though Disney may be a favoured client the agents have taken the usual training courses and sell most modes of travel and are a California registered agency not affiliated with Disney...:confused3

http://www.themagicforless.com/aboutus/tmflau.shtml

roscoepc1
08-22-2011, 08:03 PM
You have lost me I am afraid...there are many 'Disney certified agents' in multiple agencies. The fact that they perhaps choose to sell only Disney is their option but most offer a variety of travel. The agency you mentioned does not 'work' for Disney. They may represent them as do others. Disney has the Walt Disney Travel Company, that is Disney's agency as such.

That said, you would do best not promoting a U.S agency on a Canadian board. People booking via this company have zero protection from our governing body here TICO amongst others in other provnces and that is not wise.:confused3

Unless you're a Mod, you don't have the right to say that to me. I'll recommend (not "promote") any business in any country I choose- especially if I have found them to be completely trustworthy in business- over taking orders from someone whom I don't know from a hole in the ground on the Disboards.

Canadian companies are great. I even stated I tried (not knowing about the company the OP mentioned) to work with a Canadian agent, but she couldn't get me the same deal. Period. I don't know about you, but since the economy tanked, I need to squeeze everything possible out of every vacation dollar I have!

The company I mentioned IS affiliated directly with Disney. I may have mistated to indicate some kind of ownership...but they are indeed affiliated. I have that directly from Disney, when I had to work with both the agnecy and Disney to fix a couple on snafus we encountered (which were Disney's fault, not TMFL's) The CM commented on that fact...and the fact it was easier to work wth them b/c they were affiliates, not just some random Travel Agency.

As far as "losing you"- that doesn't bother me at all...since you haven't made any sense to me either.:confused3

roscoepc1
08-22-2011, 08:04 PM
My apologies to the OP...I merely meant to indicate happiness in finding out about a Canadian company I could use, even though I have had good luck with an American one....not get mucked into an argument about semantics and legalities with someone else.

minnie56
08-22-2011, 08:08 PM
Okay, perhaps that was a poor choice of words. I didn't mean to offend. I am just very wary of agencies that Canadians have no safety net when using. That's all...

And yes, the agency you recommend is affiliated with Disney as far as they are a registered seller of Disney product.They are not exclusive.

Sorry if I have not explained properly.

fivebyfive
08-23-2011, 03:08 PM
And yes, the agency you recommend is affiliated with Disney as far as they are a registered seller of Disney product.They are not exclusive.


Exactly. Not exclusive. MANY agencies have the exact same relationship with Disney.

I assure that the Magic for Less does NOT work for Disney. The biggest give away that they don't is that they offer information for Universal Studios on their website...

VeroBeach
08-24-2011, 02:08 PM
The company I mentioned IS affiliated directly with Disney. I may have mistated to indicate some kind of ownership...but they are indeed affiliated. I have that directly from Disney, when I had to work with both the agnecy and Disney to fix a couple on snafus we encountered (which were Disney's fault, not TMFL's) The CM commented on that fact...and the fact it was easier to work wth them b/c they were affiliates, not just some random Travel Agency.

You are probably referring to the fact that they are an Authorized Disney Vacation Planner agency or part of Disney's Earmarked program. These agencies sell many Disney trips and have signed a contract stating that they will place a high priority on selling the Disney Destinations. In return, Disney gives them special education and marketing benefits.

roscoepc1
08-24-2011, 03:04 PM
You are probably referring to the fact that they are an Authorized Disney Vacation Planner agency or part of Disney's Earmarked program. These agencies sell many Disney trips and have signed a contract stating that they will place a high priority on selling the Disney Destinations. In return, Disney gives them special education and marketing benefits.

Thank you! :thumbsup2That IS what I meant, I just couldn't think of the correct terminology. They are able to offer deals etc that Joe Blow travel agencies can't....

minnie56
08-24-2011, 05:28 PM
Any licensed travel agency that is registered with Disney has access to the same 'deals'. No one gets a better price. Where the difference is is behind the scenes. If the agency does huge Disney numbers..the commission rate to the agencies is higher. Nothing different as far as the travelling public can obtain.:confused3

tone.def
08-24-2011, 08:35 PM
Thank you! :thumbsup2That IS what I meant, I just couldn't think of the correct terminology. They are able to offer deals etc that Joe Blow travel agencies can't....

No no, that's not true. It's not that they can't offer, it's they don't know how - before I found FDD, I found a lot of travel agents who knew squat about Disney and how to book it.
On that note though - did you see that Canadians have access to free dining dates in August and September 2012 that Americans don't? The dates were in FDD's late newsletter I got. So it's either a Canadian thing or an FDD thing?

minnie56
08-24-2011, 09:21 PM
It's a Disney promotion geared to Canadians, not an agency offering..

drag n' fly
08-24-2011, 09:42 PM
Maybe the mods could start a sticky allowing travel agencies and agents an opportunity to equally advertise their services on the Dis...jus sayin:rolleyes1

Susan2771
08-25-2011, 06:13 AM
On that note though - did you see that Canadians have access to free dining dates in August and September 2012 that Americans don't? The dates were in FDD's late newsletter I got. So it's either a Canadian thing or an FDD thing?

That's right. Just like residents in the UK get region specific discounts we cannot get here in North America, certain regions in the States will get discounts targeted to people who live in those regions. Vacation brands will offer residency discounts and you have to live in that area to be able to get it. Cruise lines do the same thing by offering discounts that are specific to guests that live in a certain state or province. Tour operators will do the same thing as well, offering a limited time discount for an all-incluisve package to a specific resort for travellers that travel out of a certain airport.

If you go to a travel agency and encounter an agent that is unfamilar with the Disney product, it is very simple to just ask who in the office is a Disney specialist and ask to work with them. There are a number of Disney certified specialists in travel agencies across Canada who would be very happy to help travellers with their Disney vacations.

minnie56
08-25-2011, 08:02 AM
That's right. Just like residents in the UK get region specific discounts we cannot get here in North America, certain regions in the States will get discounts targeted to people who live in those regions. Vacation brands will offer residency discounts and you have to live in that area to be able to get it. Cruise lines do the same thing by offering discounts that are specific to guests that live in a certain state or province. Tour operators will do the same thing as well, offering a limited time discount for an all-incluisve package to a specific resort for travellers that travel out of a certain airport.

If you go to a travel agency and encounter an agent that is unfamilar with the Disney product, it is very simple to just ask who in the office is a Disney specialist and ask to work with them. There are a number of Disney certified specialists in travel agencies across Canada who would be very happy to help travellers with their Disney vacations.

Indeed. Look how many promos Disney offer specific only to Florida residents through the year..drums up some business in various demographics. It comes back to what I said previously, finding the right fit in an agent that is savvy enough to look around for you for the best price and what meets your needs wherever and whomever they be
.
And hopefully, if you are in Canada they are as well. That's ideal.:thumbsup2

VeroBeach
08-25-2011, 08:09 AM
Maybe the mods could start a sticky allowing travel agencies and agents an opportunity to equally advertise their services on the Dis..

Won't happen as long as the DIS has a TA sponsor.

fivebyfive
08-30-2011, 10:22 AM
It's a Disney promotion geared to Canadians, not an agency offering..

Are you sure? I requested a quote from US agency (Dream Come True Vacations) and they weren't able to give me the Free Dining offer for August 25th - September 2nd, 2012. I even told them I was an Ontario resident. :confused3

Susan595
08-30-2011, 11:23 AM
OP I also used Fairy Tale Dreams and my agent was Sharon, she's sent me multiple emails trying to swoon me over to her and the new company she's with but in the end with all my ADR's made and only 45 days out I have decided to stick with FTD's Kathryn has taken over my reservation and has been great. I did like Sharon though, she had a great sense of humor of me being on here and being a freak about PINs and discounts, at times I probably drove her nuts. Next time IF I planned a disney vaca I'd do it all myself I only used the TA in the first place because I had never been and was a virgin. Now that I'm so educated * insert eye roll * I don't think I"d need that again.

Susan2771
08-30-2011, 03:07 PM
Are you sure? I requested a quote from US agency (Dream Come True Vacations) and they weren't able to give me the Free Dining offer for August 25th - September 2nd, 2012. I even told them I was an Ontario resident. :confused3

It is very possible that as a US agency, they do not have access to the Canadian travel agent booking engine which would have the rates and promotions for Canadians. As a Canadian agent, I do not have access to the American travel agent booking engine. As a US agency, they wouldn't be aware of promotions for Canadian citizens.

That date you are looking at is available for free dining. If the resort you are considering still has availability, I'm not sure since I don't know what resort you are interested in.

Disney Addicted
08-30-2011, 03:18 PM
Susan's correct. There is FD during that time-frame for Canadians only. I helped a friend book a Sept 2012 trip at POP. She received QS free and paid the extra to upgrade to DDP.

If your US TA cannot book the Canadian only FD, then I suggest you book your trip yourself through Disney, or use a Canadian TA. I also recommend Fairytale Dreams & Destinations!

Lil Bo Peep
08-30-2011, 08:53 PM
...........

fivebyfive
08-31-2011, 11:03 AM
It is very possible that as a US agency, they do not have access to the Canadian travel agent booking engine which would have the rates and promotions for Canadians.

Understood, but then that goes against what Minnie56 said. If the US agency does not have access to a promotion for Canadians, then doesn't that mean said offer is only available via a Canadian agency or Disney direct? :confused3

If that's the case, then it IS an agency (or Disney direct) offering.

minnie56
08-31-2011, 12:31 PM
Unless it is a specific U.S resident offering..a Canadian agency can access the same promotions and then it can be booked by a Canadian agency but not in the booking system, only via phone and as long as the client meets the residency requirements. That according to Disney..