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Nayan
06-23-2011, 10:19 AM
I am not sure exactly what she did, but I am thinking it was the recording:

http://www.fox12idaho.com/story/14937805/banned-for-life?redirected=true

PrincessSuzanne
06-23-2011, 10:32 AM
Why would you even want to go back into a Wal-mart after that. I can't stand them, but they do carry 3 to 4 items I can't get at the Commissary, or I would stop shopping there completely.

I certainly wouldn't shop there again after that and I don't see where what she did was wrong and how was it a crime? That manager should be arrested for slapping her hand, he had no right to do that.

I don't agree with the coupon crazy people, but confronting them like that is uncalled for.

Suzanne

neatokimmo
06-23-2011, 10:36 AM
She has an excellent opp to set up a blog on how to shop for great deals....but not at walmart.

EKW
06-23-2011, 10:42 AM
There's got to be more to this story than what you're reading here. She and her husband go a long way to paint her as being an innocent victim. I'm not buying their version of what happened!

tomthebarncat
06-23-2011, 10:46 AM
She shops there everyday??? maybe she should get a life that doesn't involve daily trips to Wal-mart:confused3 I have no idea why they banned her, but I think that there is more to this story than what Fox, we are not really a news channel but just a bunch of morons shouting at each other, has reported.

momto2inKC
06-23-2011, 10:47 AM
There's got to be more to this story than what you're reading here. She and her husband go a long way to paint her as being an innocent victim. I'm not buying their version of what happened!

Something seems weird about the whole story, I definitely think there is more to the story that they're not saying. Would be interesting to see her 'entire' video, not just the 5 seconds shown in the news video.

momto2inKC
06-23-2011, 10:49 AM
She shops there everyday??? maybe she should get a life that doesn't involve daily trips to Wal-mart:confused3 I have no idea why they banned her, but I think that there is more to this story than what Fox, we are not really a news channel but just a bunch of morons shouting at each other, has reported.

LOL I was thinking the same thing...Walmart...everyday...:scared1:

marcemc
06-23-2011, 11:02 AM
There's got to be more to this story than what you're reading here. She and her husband go a long way to paint her as being an innocent victim. I'm not buying their version of what happened!

I agree, my first thought was " there is no way someone will slap my hand & then I just turn around & still go buy a full cart of groceries".

I use coupons & think they are a great way of saving money, but some of these couponers are getting out of control, all of the sudden they feel entitle to free groceries.

tink576
06-23-2011, 11:02 AM
There's got to be more to this story than what you're reading here. She and her husband go a long way to paint her as being an innocent victim. I'm not buying their version of what happened!

LOL I was thinking the same thing...Walmart...everyday...:scared1:

If she's there EVERY DAY?!?! they have to "know her" she probably has quite a history and whatever happened that we don't know about was the straw that broke the camel's back to have them ban her. This whole thing just sounds so bizarre.

GinnyEmma
06-23-2011, 11:06 AM
Lol, good for them.

eliza61
06-23-2011, 11:07 AM
Something seems weird about the whole story, I definitely think there is more to the story that they're not saying. Would be interesting to see her 'entire' video, not just the 5 seconds shown in the news video.

:thumbsup2 I agree. I'm a bit of a cynic but I'm leary of people who automatically start the "record" button. She asked to speak to the manager and automatically thought to record the encounter? :confused3

Me thinkest there is more to this than meets the eye.

npmommie
06-23-2011, 11:20 AM
Oh my , she shops at walmart every day??!! that would be my own personal nightmare to go into walmart every day :lmao::lmao:
I try to avoid it at all costs.

Nayan
06-23-2011, 12:37 PM
I really wish they would have given more of the story but I agree that she needs to find something better to do with her time then shop everyday at Walmart. I dislike going once a week and I know I'd go nuts if I had to go everyday just to save a buck.

*Seanaci*
06-23-2011, 12:39 PM
Ok...couple of things...

1) Why are they shopping there everyday? Wouldn't it just be easier to shop for a weeks worth of groceries (that's what we do)?

2) There is way more to this story than what we're seeing. I understand wanting to use coupons to help save money (I use coupons every week when I do my shopping, however not to the extreme that this woman uses them; but to each their own). The one time I tried to use coupons printed off my computer at Walmart, they wouldn't allow them...for counterfiet reasons (no way to tell if it's a true coupon or a counterfiet). No big deal. I just don't use them anymore.

3) The "ad match" policy Walmart has is just that. They'll price match an item (or items) if you have an ad with you from the store where it is cheaper. It almost sounds like this woman was trying to take advantage of that some how. *shrugs*

4) Why do you shop at Walmart every day (I know...I already said it again...but...I mean...really)?!?! My husband calls it Wal-martian land for a reason...and HATES to shop there. :P

Oh well. Maybe we'll see an answer from Wal-mart one of these days on why they banned this woman. :D

JB2K
06-23-2011, 12:41 PM
She shops there everyday??? maybe she should get a life that doesn't involve daily trips to Wal-mart:confused3 I have no idea why they banned her, but I think that there is more to this story than what Fox, we are not really a news channel but just a bunch of morons shouting at each other, has reported.

Um, Tom -- no need to link this story with Fox News Channel.

The TV station being referenced is a small station in Idaho which is not owned/operated by Rupert Murdoch's News Corp -- they happen to be a Fox network affiliate, meaning the connection is they carry Fox's prime time programming/sports.

Aside from that, I agree -- most likely, the couponer was breaking Walmart's rules (http://walmartstores.com/7655.aspx), and got caught.

I never feel sorry for anyone who tries to "manipulate the system" (and passes themselves off to the media as "extreme").

Oh, and one other thing -- recording such transactions without permission/consent is a no-no, regardless of the store...

crisi
06-23-2011, 12:47 PM
3) The "ad match" policy Walmart has is just that. They'll price match an item (or items) if you have an ad with you from the store where it is cheaper. It almost sounds like this woman was trying to take advantage of that some how. *shrugs*

Of course she was. And when WalMart drops their price match policy, or their return policy, or something else....and everyone is up in arms over it....this will be why. Because there are a few customers you do NOT want, they cost you money. Fortunately, you can ban them from your business. But if more and more people do it, you end up changing the policy. So something really convenient (like Target's old, wonderful return policy) gets changed to something restrictive.

bumbershoot
06-23-2011, 12:54 PM
Oh, and one other thing -- recording such transactions without permission/consent is a no-no, regardless of the store...

That does depend on the state laws, but slapping a hand is assault in, I can only imagine, every state.

JB2K
06-23-2011, 12:57 PM
Because there are a few customers you do NOT want, they cost you money. Fortunately, you can ban them from your business. But if more and more people do it, you end up changing the policy. So something really convenient (like Target's old, wonderful return policy) gets changed to something restrictive.

An excellent example of this is all those people who buy a 60" flat-panel HDTV from Walmart/Target/Best Buy the weekend before Super Bowl Sunday and take it back to the store after the game expecting a full refund.

For those who haven't figured it out, they are trying to get a "free rental" of a high-end TV for their Super Bowl party.

Hence, why most retailers who sell TVs now charge the customer a "restocking fee" if the set is in working order (and is just something "the customer didn't want") -- the fee offests the loss the retailer is going to have to sell the used TV at...

PrincessMama605
06-23-2011, 01:04 PM
I agree that there is more to the story then what was shown (who automatically hits record when they ask to speak with a manager?) but really does she need to be banned for life from every Walmart in the US?

I will say that at my local Walmart the employees and management are usually rude and unhelpful, which is why I won't shop there unless I have to. Going to Walmart once in a while is nightmarish enough, I can't imagine going everyday!

beansmom
06-23-2011, 01:16 PM
i agree there is more to the story but why do most you assume she is 'wrong'? Walmart is notorious for refusing to honor their own policies. I don't know of any other store where they try to frisk you on the way out (other than a wholesale clue where nothing is bagged...I get that)...walmart thinks they are the Gods almighty of retail. I would love nothing more than to see them go bankrupt.

I'm sure today's Walmart corporation is NOT what Sam Walton had in mind.

chris31997
06-23-2011, 01:17 PM
Banned for recording, I can see that. The cops were called so I guess they did not see assualt charges or the lady did not want to or have grounds to press charges. She is a liability to Walmart. I would be intersted in seeing what Walmart recorded on their store cameras;) because I think everyone here is right there is more to this story.

beansmom
06-23-2011, 01:37 PM
Banned for recording, I can see that. The cops were called so I guess they did not see assualt charges or the lady did not want to or have grounds to press charges. She is a liability to Walmart. .

#1--maybe she did not realize that merely touching constituted assault.

#2-why is she a liability to walmart? if she coupons correctly, then they not only get the face value of the coupon but also the handling fee. She is not a liabilty...she is a CUSTOMER.

crisi
06-23-2011, 02:09 PM
#1--maybe she did not realize that merely touching constituted assault.

#2-why is she a liability to walmart? if she coupons correctly, then they not only get the face value of the coupon but also the handling fee. She is not a liabilty...she is a CUSTOMER.

If she costs Walmart more than they profit from her, then - in an accounting sense - she is a liability. Customers that only shop loss leaders or abuse return policies or who work the complaint system or abuse your staff end up costing a retailer money. There are always some customers who are more profitable (and therefore more desirable) than other customers. And there are always some customers who end up adding revenue, but being negative in terms of profit.

ETA: If what she is doing is extreme couponing by using WalMarts price match policy - i.e. WalMart has to match the price on someone else's loss leader - she is probably costing WalMart money. i.e. WalMart will get the value of the manufactuers coupon, but they'll still lose money off the item itself because some other retailer was willing to take the hit - and therefore - so was WalMart. Its a darn nice policy for shoppers, but if people abuse it, WalMart will not be able to keep it because it will have too much impact on profits.

beansmom
06-23-2011, 02:23 PM
If she costs Walmart more than they profit from her, then - in an accounting sense - she is a liability. Customers that only shop loss leaders or abuse return policies or who work the complaint system or abuse your staff end up costing a retailer money. There are always some customers who are more profitable (and therefore more desirable) than other customers. And there are always some customers who end up adding revenue, but being negative in terms of profit.

ETA: If what she is doing is extreme couponing by using WalMarts price match policy - i.e. WalMart has to match the price on someone else's loss leader - she is probably costing WalMart money. i.e. WalMart will get the value of the manufactuers coupon, but they'll still lose money off the item itself because some other retailer was willing to take the hit - and therefore - so was WalMart. Its a darn nice policy for shoppers, but if people abuse it, WalMart will not be able to keep it because it will have too much impact on profits.

i understand what you're saying but as long as she shops within the store's parameters, then she is doing nothing wrong. Nowhere does it say i can't go to Walgreen's just to pick up the sale items. That's totally allowed. And Walmart, not the customers, instituted the price-match policy. Again as long as she's not commiting fraud, she is still a valued customer in my book. JMTCW

clanmcculloch
06-23-2011, 02:47 PM
I'm curious as to why the store called the police and what law they're stating she broke. Obviously there's more to the story if they're claiming that she broke a law.

Praying Colonel
06-23-2011, 02:49 PM
Even if this was her first go-around with store management (which I highly doubt, given the amount of time she spends there), my guess is Wal-Mart doesn't include those who go around taping employees in their definition of "valued customer." And since they can exclude her if they want, their definition is the only one that counts.

nunzia
06-23-2011, 03:01 PM
She shops there everyday??? maybe she should get a life that doesn't involve daily trips to Wal-mart:confused3 I have no idea why they banned her, but I think that there is more to this story than what Fox, we are not really a news channel but just a bunch of morons shouting at each other, has reported.

OH Puleeaase..first, this is a Fox news affiliate, not Fox News, and second this story screams of being spun. Lots more to find the truth in this one.

EKW
06-23-2011, 03:04 PM
Move to an area with a high frequency of shoplifting and you get policies like WalMart's. Some stores target demographics carefully to avoid the problem. WalMart is everywhere...their policies have to cover every type of community.

Where I live the "frisking" thing is pretty common. At Ross they have a special stand they have to hang your items on...to check them...BEFORE you go in to try them on. They have people double-hang items to facilitate shoplifting.

I don't understand the extreme effort many put into hating WalMart. If you don't like the store, don't shop there. If they put you out of business personally, it's your fault for not adapting and offering your customers something that WalMart can't...something to make them willing to pay your higher prices. If WalMart were to go bankrupt it would likely be a sign that our country had fallen into a deep and prolonged depression...much worse than what we've seen the past few years. How can anyone say that would make them happy?

Imagine what good could be done if people would quit wasting their emotion on sentimentality. Our society is what it is. All the hate that one can muster can't turn back the clock.

nunzia
06-23-2011, 03:08 PM
#1--maybe she did not realize that merely touching constituted assault.

#2-why is she a liability to walmart? if she coupons correctly, then they not only get the face value of the coupon but also the handling fee. She is not a liabilty...she is a CUSTOMER.

Is is clear you haven't worked much retail. :).she is not so much as a customer as a scammer...if she is in there every day there have probably been many isues with this woman and this broke the straw to have a no trespass slapped on her in EVERY WalMart.

GinnyEmma
06-23-2011, 03:16 PM
If they ask her to leave private property and she doesn't that is breaking a law, right?

fakereadhed
06-23-2011, 03:35 PM
If a person plays by the rules of the store when couponing they are not abusing anything. Even if you shop every day, only buying loss leaders, pricematching, and using coupons as long as it is a store policy there is no abuse. The stores have these policies to make money, drawing you into the store for bargains and hoping you'll impulse shop. Most do, so they are still making a bundle on those folks.

I am not saying the story is legit- have no idea- but I was escorted out of Target by security years ago for questioning(not yelling- I am very soft spoken) why the cashier wouldn't take a Target coupon for a Target brand item I printed off Target's own website. The cashier claimed I was "making a scene" by merely asking why then asking her to please get the manager. The manager said her employee shouldn't be "hasseled" and called security who told me to follow them or they would call the police. Individual employees, even managers, don't always follow corporate policy.

That was before video phones but if I had one I'm sure they would make it sound like I was the lunatic in the situation to avoid bad press. I wrote a letter to corporate and didn't get a response.

daughtersrus
06-23-2011, 03:38 PM
I agree, my first thought was " there is no way someone will slap my hand & then I just turn around & still go buy a full cart of groceries".

.


She probably isn't buying anything. If she's as good as the ones on tv, she's getting it all for free. ;)

DizneyDogs
06-23-2011, 04:42 PM
this is one person opinion as to why she was banned

http://blog.al.com/bargain-mom/2011/06/a_look_at_possible_reasons_beh.html

*Seanaci*
06-23-2011, 07:03 PM
Um, Tom -- no need to link this story with Fox News Channel.

The TV station being referenced is a small station in Idaho which is not owned/operated by Rupert Murdoch's News Corp -- they happen to be a Fox network affiliate, meaning the connection is they carry Fox's prime time programming/sports.

Aside from that, I agree -- most likely, the couponer was breaking Walmart's rules (http://walmartstores.com/7655.aspx), and got caught.

I never feel sorry for anyone who tries to "manipulate the system" (and passes themselves off to the media as "extreme").

Oh, and one other thing -- recording such transactions without permission/consent is a no-no, regardless of the store...

I'm interested to hear what rule(s) you think she broke and got caught breaking?

I'm wondering if she bought an item a few days ago when it was not on sale, then found a coupon for it...or a store that was selling it for less and was trying to get a refund. *shrugs*

#1--maybe she did not realize that merely touching constituted assault.

#2-why is she a liability to walmart? if she coupons correctly, then they not only get the face value of the coupon but also the handling fee. She is not a liabilty...she is a CUSTOMER.

She may be a customer. But...people learn how to abuse the system (so to speak). Like others have stated, she and her husband claim they shop there every day. Not sure about other posters on the boards...I do my grocery shopping once a week (on the occassion we have to make a trip back for a forgotten item, but that's it)...but why are you shopping there every day...unless you're trying to abuse the system.

Is is clear you haven't worked much retail. :).she is not so much as a customer as a scammer...if she is in there every day there have probably been many isues with this woman and this broke the straw to have a no trespass slapped on her in EVERY WalMart.

:thumbsup2


Exactly. Hence my question above...why WAS she shopping there every day? Just doesn't make sense unless she was abusing the system/breaking the couponing rules.

If they ask her to leave private property and she doesn't that is breaking a law, right?

this is one person opinion as to why she was banned

http://blog.al.com/bargain-mom/2011/06/a_look_at_possible_reasons_beh.html
**First of all, DizneyDogs..I LOVE your garden. :P**

*nods* Sounds about right to me. Isn't that pretty much a policy at most stores? I dunno. I don't make a regular habit of recording when I'm in a store shopping. :P


Based on the article you posted, I almost think it's a combination of the two...arguing over the coupons AND the video taping without consent. If they say "We don't take competitors coupons" then leave it alone. You want to use that coupon...go to the competitor. It's what I'd do. *shrugs*

Oh well.

crisi
06-23-2011, 08:03 PM
i understand what you're saying but as long as she shops within the store's parameters, then she is doing nothing wrong. Nowhere does it say i can't go to Walgreen's just to pick up the sale items. That's totally allowed. And Walmart, not the customers, instituted the price-match policy. Again as long as she's not commiting fraud, she is still a valued customer in my book. JMTCW

She is a customer, but I'll assure you, she isn't valued by the retailer. And why should she be, at the end of the year, she has COST them money instead of MAKING them money. She and people like her are the reason you see policies change to be more restrictive for everyone. Next time you are complaining because its hard to return something to Target or Best Buy doesn't price match - this is why those policies changed.

fakereadhed
06-23-2011, 08:30 PM
She is a customer, but I'll assure you, she isn't valued by the retailer. And why should she be, at the end of the year, she has COST them money instead of MAKING them money. She and people like her are the reason you see policies change to be more restrictive for everyone. Next time you are complaining because its hard to return something to Target or Best Buy doesn't price match - this is why those policies changed.

The stores offer these things to lure customers in and make more money. Period. I get that. They may discontinue offers if they aren't profitable. But blaming the consumer for utilizing sales strategies the store puts in place is puzzling. That I do not understand.

LilyWDW
06-23-2011, 08:40 PM
Here is my opinion based off of my experience as a retail manager, my knowledge of Walmart's policies, and what I have read on this incident. Note, this is only my opinion and is not statement of fact.

Coupon lady was at Walmart and attempted to use a coupon from a competitor. From what I can find, Walmart recently changed their policy to no long allow this though they will still price match ads. Coupon lady didn't like that so she got upset and asked for a manager. The manager comes up, explains the new policy, and that is that...

Except coupon lady gets mad because she still thinks she is right and the manager is wrong. So she pulls out her phone and starts to record. At this point, the manager most likely says to stop recording and it is against company policy for her to be doing so. The manager will not bend the rules for the coupon lady and coupon lady gets madder and madder.

Now, we have not heard Walmart's side of this, however, I would not be surprised if coupon lady didn't shove her phone at the manager. The manager then reacted by swatting/slapping at it. This would be a normal reaction if someone tried to force something into your face. It would explain the reaction and why (as of yet) nothing more was said about that part of the incident. IF this was what happened, then the manager could claim she was worried for her safety at that moment.

This would explain the phone call to police and the insistence by Walmart security that the coupon lady needed to return to the store. I also would not be shocked if this was not the first issue the store had had with this person. A company will not just ban someone for nothing... it usually takes a very serious incident where the safety of employees was in question and/or a history of behavior.

I know that is some conjecture, but I have had a similar incident happen to me. The customer was so irrational about a situation that I seriously worried for the safety of myself, my associates, and my customers. Luckily she left and my store manager decided not to pursue it further, but she was also banned from our store.

crisi
06-23-2011, 09:03 PM
The stores offer these things to lure customers in and make more money. Period. I get that. They may discontinue offers if they aren't profitable. But blaming the consumer for utilizing sales strategies the store puts in place is puzzling. That I do not understand.

It isn't about me blaming her at all. The case seems to be that WalMart feels that she abused their policies and was abusive to their staff. So they banned her - which they have a right to do as long as it isn't a civil rights issue. Which should tell you exactly how valuable she is as a customer to them.

In a more general sense, as a customer of stores, when policies become more restrictive due to abuse of those policies, they affect me. That should be a matter of concern to all consumers. I don't understand why that doesn't concern you.

fakereadhed
06-23-2011, 09:48 PM
It isn't about me blaming her at all. The case seems to be that WalMart feels that she abused their policies and was abusive to their staff. So they banned her - which they have a right to do as long as it isn't a civil rights issue. Which should tell you exactly how valuable
she is as a customer to them.

In a more general sense, as a customer of stores, when policies become more restrictive due to abuse of those policies, they affect me. That should be a matter of concern to all consumers. I don't understand why that doesn't concern you.

I am not concerned when companies change their policies based on financial decisions. That's where we see things differently. I don't consider taking stores up on their generous policies(easy returns, double coupons, price matching, loss leader sales) as abuse as long as you follow their rules. If they are losing money and want to change their policies I can choose to shop elsewhere.

Here is my opinion based off of my experience as a retail manager, my knowledge of Walmart's policies, and what I have read on this incident. Note, this is only my opinion and is not statement of fact.

Coupon lady was at Walmart and attempted to use a coupon from a competitor. From what I can find, Walmart recently changed their policy to no long allow this though they will still price match ads. Coupon lady didn't like that so she got upset and asked for a manager. The manager comes up, explains the new policy, and that is that...

Except coupon lady gets mad because she still thinks she is right and the manager is wrong. So she pulls out her phone and starts to record. At this point, the manager most likely says to stop recording and it is against company policy for her to be doing so. The manager will not bend the rules for the coupon lady and coupon lady gets madder and madder.

Now, we have not heard Walmart's side of this, however, I would not be surprised if coupon lady didn't shove her phone at the manager. The manager then reacted by swatting/slapping at it. This would be a normal reaction if someone tried to force something into your face. It would explain the reaction and why (as of yet) nothing more was said about that part of the incident. IF this was what happened, then the manager could claim she was worried for her safety at that moment.

This would explain the phone call to police and the insistence by Walmart security that the coupon lady needed to return to the store. I also would not be shocked if this was not the first issue the store had had with this person. A company will not just ban someone for nothing... it usually takes a very serious incident where the safety of employees was in question and/or a history of behavior.

I know that is some conjecture, but I have had a similar incident happen to me. The customer was so irrational about a situation that I seriously worried for the safety of myself, my associates, and my customers. Luckily she left and my store manager decided not to pursue it further, but she was also banned from our store.

This makes the most sense to me!

NYCDiane
06-23-2011, 09:58 PM
Here's WalMart's coupon policy:

http://walmartstores.com/7655.aspx

This is as of today so that manager telling her the coupon policy has changed is wrong. This is the same coupon policy I downloaded and printed out when I had an issue with my local Wal Mart and mailed same to the corporate office when I wrote my complaint letter.

I don't know the full story but, like everyone else here, I believe there is much more to this story on both sides.

crisi
06-23-2011, 10:15 PM
I am not concerned when companies change their policies based on financial decisions. That's where we see things differently. I don't consider taking stores up on their generous policies(easy returns, double coupons, price matching, loss leader sales) as abuse as long as you follow their rules. If they are losing money and want to change their policies I can choose to shop elsewhere.



This makes the most sense to me!


You may not see it as abuse, which is fine. But if the company feels you are abusing policy, they have a right to ban you. If enough people do it, they will change their policy - which will hurt other shoppers. My husband was corporate management in retail for several years. What you don't see as abuse, the management of those companies do. Don't kid yourself that when you "take stores up on these offers" that they are seeing you as a "valuable customer." Customers who steal the bait (to use your lure analogy), but don't get caught are not valuable, they just steal your bait. The ones that are really valueable don't need the bait. The ones that are marginally valuable take the bait, and swallow the hook.

bigtinklover
06-23-2011, 10:29 PM
popcorn::

mtblujeans
06-23-2011, 11:06 PM
If a person plays by the rules of the store when couponing they are not abusing anything. Even if you shop every day, only buying loss leaders, pricematching, and using coupons as long as it is a store policy there is no abuse. The stores have these policies to make money, drawing you into the store for bargains and hoping you'll impulse shop. Most do, so they are still making a bundle on those folks.

I am not saying the story is legit- have no idea- but I was escorted out of Target by security years ago for questioning(not yelling- I am very soft spoken) why the cashier wouldn't take a Target coupon for a Target brand item I printed off Target's own website. The cashier claimed I was "making a scene" by merely asking why then asking her to please get the manager. The manager said her employee shouldn't be "hasseled" and called security who told me to follow them or they would call the police. Individual employees, even managers, don't always follow corporate policy.

That was before video phones but if I had one I'm sure they would make it sound like I was the lunatic in the situation to avoid bad press. I wrote a letter to corporate and didn't get a response.What you went thru would really scare me!! :eek:

I have had a cashier at our Target make a scene because she didn't want to take a store coupon I printed from their site. Someone, I assume a manager, came over and listened and (I guess) she decided I was not the one making the noise. I didn't realize I might be escorted from the store because the cashier was loud.

I have also had a Target cashier have a fit because she didn't want to take my coupons as she loudly declared she hated accepting coupons from customers. I don't go to her register any more.

When our Super Walmart first opened, I had a young cashier refuse to take my coupons because she said she didn't know how to ring them up. From her reaction, I am assuming she had never seen a coupon before. I left a note for the store manager asking her to train her employees on how to ring up coupons and I haven't had a problem since.

I don't understand stores having problems with taking manufacturer coupons as they get back more than the face value of the coupon. :confused3

Planogirl
06-24-2011, 12:09 AM
I think that it is telling that the lady still wants to go to the Wal-Mart store in spite of this. She clearly isn't the least bit annoyed by what happened.

*sarah*
06-24-2011, 01:13 AM
I agree with the others that there is more to the story. And if she is extreme coupon shopping from there every day, I'm sure she isn't a well liked customer. I would even guess that maybe she was rude about whipping out the camera phone to record it. I wouldn't think that you could get banned from all Wal-Marts too easily.
But I also have to wonder, if she went to a Wal-Mart a few towns over, would anyone even notice that she is on the "ban list"? The greeters around here don't pay attention to anything! lol.

kaytieeldr
06-24-2011, 01:34 AM
i agree there is more to the story but why do most you assume she is 'wrong'? Walmart is notorious for refusing to honor their own policies. I don't know of any other store where they try to frisk you on the way out (other than a wholesale clue where nothing is bagged...I get that)...walmart thinks they are the Gods almighty of retail. I would love nothing more than to see them go bankrupt.

I'm sure today's Walmart corporation is NOT what Sam Walton had in mind.
Frisk? I've been asked for my receipt as I leave and I have no problem with that, but no Walmart I've ever left has tried to frisk me :confused3

mrsklamc
06-24-2011, 04:09 AM
Should be a non-story. Shopping Wal-mart is not a right. They can do what they want as long as it isn't discriminatory.

eliza61
06-24-2011, 06:09 AM
i agree there is more to the story but why do most you assume she is 'wrong'? Walmart is notorious for refusing to honor their own policies. I don't know of any other store where they try to frisk you on the way out (other than a wholesale clue where nothing is bagged...I get that)...walmart thinks they are the Gods almighty of retail. I would love nothing more than to see them go bankrupt.

.

I don't think we automatically think she's wrong, it's more like it's very "fishy". I admit I'm a cynic, though.

##2-why is she a liability to walmart? if she coupons correctly, then they not only get the face value of the coupon but also the handling fee. She is not a liabilty...she is a CUSTOMER.

When you cost the store more money, you're a liability. Another example similar to previous posters.
When I worked for Macys in NYC we had women who we called "serial" returners. we would have a huge end of season clearance sale and these "customers" would come in a literally simply swoop in buy up a bunch of stuff and then 2-3 months later return it.

Well that's a huge liability to a store, so even though "legally" they are shopping correctly, the store loses money every time they do this.

As a result like Crisi and other posters have pointed out, return policies are getting stricker. Not only that but it used to be that if you made a bit of a fuss the store would generally do what you wanted. Not anymore, these stores are now very firmly making sure they follow the guidelines to the tee.

fakereadhed
06-24-2011, 06:33 AM
What you went thru would really scare me!! :eek:

I have had a cashier at our Target make a scene because she didn't want to take a store coupon I printed from their site. Someone, I assume a manager, came over and listened and (I guess) she decided I was not the one making the noise. I didn't realize I might be escorted from the store because the cashier was loud.

I have also had a Target cashier have a fit because she didn't want to take my coupons as she loudly declared she hated accepting coupons from customers. I don't go to her register any more.

When our Super Walmart first opened, I had a young cashier refuse to take my coupons because she said she didn't know how to ring them up. From her reaction, I am assuming she had never seen a coupon before. I left a note for the store manager asking her to train her employees on how to ring up coupons and I haven't had a problem since.

I don't understand stores having problems with taking manufacturer coupons as they get back more than the face value of the coupon. :confused3

The incident at Target didn't scare me because I walked out quietly without a fuss. It DID make me embarrassed and angry and they lost a loyal shopper. I still go to Target once in a while, as a last resort, when it used to be my first choice and I'd spend hundreds in there each trip. Now I rarely spend more than $30. All over a stupid .50 off Target brand box of granola bars.

I am not an extreme couponer. I do like to use coupons and if a store doesn't want my money and loyalty that is fine with me. There is a little grocery store in our area that takes double coupons that I go to weekly. While they don't make a lot of money from me, I recommend them to everyone I know as a great place to shop with the best customer service anywhere. It is in an out of the way spot and few people know about it until I tell them about it. Maybe that doesn't matter to big box stores but I'm sure it helps the local stores.

JUJU814
06-24-2011, 10:09 AM
Based on the news video and the fact that they shop at Walmart every day, and the lady's elaborate coupon binder (exactly like the ones on Extreme Couponing and every coupon blog and website on the internet) I find it very hard to believe that she was not very much aware of Walmart's coupon policy and that as of last April, they do not take competitors coupons. It is very very clearly written, and has been posted on every couponing blog and website from here to Tim Buck Too.

Also, in the video, she was definitely raising her voice and IMO sounded kind of rude. I don't blame the manager from putting his hand up to stop from being videotaped. I mean, who the heck does that??

There's definitely more to the story, but if I had to take a guess at it, I'd say she's a problem customer and they'd just had enough of her.

Walmart changed their coupon policy back in mid April and when a store like Walmart changes it's coupon policy, it's posted on every single website in milli-seconds. And if she had her giant coupon binder set up properly, then she'd have her own printout of the policy on hand. :) I wonder if she hadn't been trying to work around the system.

It's extreme couponers like that, that behave so obnoxiously as to try to videotape the manager stating the coupon policy, that make those avid couponers that are trying to do it correctly and honestly look bad.

I know some say well the guy shouldn't ever touch someone else's personal property. True. But put a video camera in my face without my permission, and see what happens to your personal property.;)

Kycha
06-24-2011, 10:20 AM
Based on the news video and the fact that they shop at Walmart every day, and the lady's elaborate coupon binder (exactly like the ones on Extreme Couponing and every coupon blog and website on the internet) I find it very hard to believe that she was not very much aware of Walmart's coupon policy and that as of last April, they do not take competitors coupons. It is very very clearly written, and has been posted on every couponing blog and website from here to Tim Buck Too.

Also, in the video, she was definitely raising her voice and IMO sounded kind of rude. I don't blame the manager from putting his hand up to stop from being videotaped. I mean, who the heck does that??

There's definitely more to the story, but if I had to take a guess at it, I'd say she's a problem customer and they'd just had enough of her.

Walmart changed their coupon policy back in mid April and when a store like Walmart changes it's coupon policy, it's posted on every single website in milli-seconds. And if she had her giant coupon binder set up properly, then she'd have her own printout of the policy on hand. :) I wonder if she hadn't been trying to work around the system.

It's extreme couponers like that, that behave so obnoxiously as to try to videotape the manager stating the coupon policy, that make those avid couponers that are trying to do it correctly and honestly look bad.

I know some say well the guy shouldn't ever touch someone else's personal property. True. But put a video camera in my face without my permission, and see what happens to your personal property.;)
Could someone provide a link to WM's coupon policy that states they don't accept competitor coupons? I am looking on WM's corporate website and the coupon policy that I see allows some competitor coupons.

JUJU814
06-24-2011, 10:30 AM
Could someone provide a link to WM's coupon policy that states they don't accept competitor coupons? I am looking on WM's corporate website and the coupon policy that I see allows some competitor coupons.

http://walmartstores.com/download/4730.pdf

The only competitors coupons they take have to have a *specified price* ie: Cheerios 18 oz for $3.00

not something like:

take $1 off any box of Cheerios

DizneyDogs
06-24-2011, 11:51 AM
I agree with the others that there is more to the story. And if she is extreme coupon shopping from there every day, I'm sure she isn't a well liked customer. I would even guess that maybe she was rude about whipping out the camera phone to record it. I wouldn't think that you could get banned from all Wal-Marts too easily.
But I also have to wonder, if she went to a Wal-Mart a few towns over, would anyone even notice that she is on the "ban list"? The greeters around here don't pay attention to anything! lol.

She could go to the Caldwell, Meridian, or Boise stores and I doubt any of the cashiers would notice. It's not like they are going to have a wanted poster with her mug shot on each register.

JUJU814
06-24-2011, 12:06 PM
She could go to the Caldwell, Meridian, or Boise stores and I doubt any of the cashiers would notice. It's not like they are going to have a wanted poster with her mug shot on each register.

:rotfl: that's funny! Can you imagine?

I doubt anyone at another store would notice.., but now that she's plastered herself and her husband all over the news, it's going to be harder not to be noticed.

JB2K
06-24-2011, 12:24 PM
She could go to the Caldwell, Meridian, or Boise stores and I doubt any of the cashiers would notice. It's not like they are going to have a wanted poster with her mug shot on each register.

No, but if she comes armed with a gazillion coupons, that would certainly send-up a red flag...

disney*mom*82
06-24-2011, 12:46 PM
Not to mention if she did get caught trespassing, Im sure she could be arrested or have some kind of consequence and it sounds like Wal Mart is putting up with her, so Im sure they would seek the hardest punishment they could get. Not worth it to shop at Wal Mart.
Im not a hard core couponer, but I do go to the same local Wal Mart, I know which people to go to and who not to, simply because some are great about ad matching and accepting coupons and others act like you are putting them out and I feel like they are looking down at me. I use correct coupons, bring in the local ads I wish to match and have been doing this since I moved out on my own in 2000. I hate that all this new "extreme coupon" crap is making it harder and harder for people to be able to do their normal shopping with a small handful of coupons.

No, but if she comes armed with a gazillion coupons, that would certainly send-up a red flag...

MomToOne
06-24-2011, 12:56 PM
Wow. I am absolutely appalled at the rush to judgement I see on this thread. There are clearly holes here, on BOTH sides of the story. How about waiting for more info, before deciding either side is the "wrong" one, instead of making up scenarios in your own heads and convicting a person based on those?

Sagginit
06-24-2011, 01:21 PM
the store is private property, and she did not have a right to whip out her camera and start filming an employee. we all know stores like this have their own cameras and if she was in danger from the store employees (ex the manager smacked her hand with coupons in it, not the phone) the police then have every right to come in and demand footage. i go with the link to the blogger....she was banned for filming inside not for coupon use. the store also may have felt that she was a threat to employees and other customers in the future being that she clearly exhibited irrational behavior and would rather ban her than be liable for her showing up next week and punching a cashier over a coupon and then the cashier says you know she was as mad as a box of snakes and let her shop here and the suing. at the end of the day a major retailer has no choice but to make a decision like that based on the overall well being of everyone.

Kycha
06-24-2011, 02:57 PM
http://walmartstores.com/download/4730.pdf

The only competitors coupons they take have to have a *specified price* ie: Cheerios 18 oz for $3.00

not something like:

take $1 off any box of Cheerios
Right. But they do accept competitors coupons. We have no way of knowing what coupons the woman in the video was trying to use. But I've read a couple of people post on here that WM does not accept competitors coupons...period. And making it seem like the woman was doing something shady. When that is not the case. We don't have enough information to determine if she was she was following WM's coupon policy or not. The competitor coupons she referred to in the video may have been for a specified price.

GinnyEmma
06-24-2011, 03:17 PM
The lady wanted people to rush to judgment.

university
06-24-2011, 03:34 PM
I am willing to bet this has to do with the recording. I worked in "big box" retail for several years and we had a no camera/no recording policy in place at our store. We never trespassed anyone though based on that (usually only trespassed for stealing), but I don't know the severity of WM's policies.

JUJU814
06-24-2011, 03:49 PM
Right. But they do accept competitors coupons. We have no way of knowing what coupons the woman in the video was trying to use. But I've read a couple of people post on here that WM does not accept competitors coupons...period. And making it seem like the woman was doing something shady. When that is not the case. We don't have enough information to determine if she was she was following WM's coupon policy or not. The competitor coupons she referred to in the video may have been for a specified price.

Well, we don't know whether it is the case or not because we don't know which type of competitor coupons she was having a fit about. However, there are very few competitors coupons that *specify a price* , at least in our area, other than Walgreens. They have specific coupons in their flyer with a definite price. The very vast majority of coupons are dollars/cents off type of coupons.

As others have said, it probably has more to do with the videotaping..and in the snips of video shown on the news, she was raising her voice and in his face with her phone. She's lucky the phone was still in one piece after doing something like that.

*Seanaci*
06-25-2011, 01:04 AM
Based on the news video and the fact that they shop at Walmart every day, and the lady's elaborate coupon binder (exactly like the ones on Extreme Couponing and every coupon blog and website on the internet) I find it very hard to believe that she was not very much aware of Walmart's coupon policy and that as of last April, they do not take competitors coupons. It is very very clearly written, and has been posted on every couponing blog and website from here to Tim Buck Too.

Also, in the video, she was definitely raising her voice and IMO sounded kind of rude. I don't blame the manager from putting his hand up to stop from being videotaped. I mean, who the heck does that??

There's definitely more to the story, but if I had to take a guess at it, I'd say she's a problem customer and they'd just had enough of her.

Walmart changed their coupon policy back in mid April and when a store like Walmart changes it's coupon policy, it's posted on every single website in milli-seconds. And if she had her giant coupon binder set up properly, then she'd have her own printout of the policy on hand. :) I wonder if she hadn't been trying to work around the system.

It's extreme couponers like that, that behave so obnoxiously as to try to videotape the manager stating the coupon policy, that make those avid couponers that are trying to do it correctly and honestly look bad.

I know some say well the guy shouldn't ever touch someone else's personal property. True. But put a video camera in my face without my permission, and see what happens to your personal property.;)

Ditto the bolded. When I see someone flipping through a binder of coupons in ANY store I shake my head. Don't get me wrong...I use coupons...to save a few bucks every week when I shop (it adds up in the long run). But I don't go crazy over it trying to get out of there paying as little as I can. Would it be nice to hand the cashier a penny for $150 worth of groceries...sure...but in a perfect world, that just doesn't happen.

As far as the video taping goes...in some states it is illegal to record (video or auido) a person without their consent. So...if the woman didn't have the managers permission to video the confrontation, she was totally in the wrong. And I don't blame the manager for pushing the camera down.

nunzia
06-25-2011, 07:19 AM
She could go to the Caldwell, Meridian, or Boise stores and I doubt any of the cashiers would notice. It's not like they are going to have a wanted poster with her mug shot on each register.

no..they will probably have her picture in the break area. The retail store I work at PT sometimes posts pictures of those who have been banned in there (mainly shoplifters), but long timers fill in new folks when a banned person comes in..

nunzia
06-25-2011, 07:22 AM
Not to mention if she did get caught trespassing, Im sure she could be arrested or have some kind of consequence and it sounds like Wal Mart is putting up with her, so Im sure they would seek the hardest punishment they could get. Not worth it to shop at Wal Mart.
Im not a hard core couponer, but I do go to the same local Wal Mart, I know which people to go to and who not to, simply because some are great about ad matching and accepting coupons and others act like you are putting them out and I feel like they are looking down at me. I use correct coupons, bring in the local ads I wish to match and have been doing this since I moved out on my own in 2000. I hate that all this new "extreme coupon" crap is making it harder and harder for people to be able to do their normal shopping with a small handful of coupons.

I'm not an extreme couponer and barely use then at all, but it could be they get miffed a little because it throws their transaction time off..which many retailers track and 'coach' about.

fakereadhed
06-25-2011, 09:27 AM
I can see that the Extreme Couponing show has had an impact on the public- a negative one!

People really react by shaking their heads when they see a coupon binder??? They assume because a shopper is organized that they are buying a billion bottles of Mylanta and paying a penny? That's really ridiculous!

Those shopping trips they show on tv are just like the other shows TLC has- over the top. Those couponers are like the Duggars. Nobody wants to watch a show about somebody with 3 kids or follow me around the grocery store while I shop. It's sensational and not the norm.

I don't use a binder. I use envelopes. It doesn't make you more of a couponer if you have one- it just shows you the organized type, like the kind who would say, make a spreadsheet for your Disney vacation. :rolleyes1

2Kds2K9
06-25-2011, 10:18 AM
Okay, she shops at Wal-Mart every day. How much is she really saving once she fires up that big ol' SUV and drives there EVERY DAY. Gas ain't cheap and that SUV is a guzzler!

mtblujeans
06-25-2011, 10:56 AM
The incident at Target didn't scare me because I walked out quietly without a fuss. It DID make me embarrassed and angry and they lost a loyal shopper. I still go to Target once in a while, as a last resort, when it used to be my first choice and I'd spend hundreds in there each trip. Now I rarely spend more than $30. All over a stupid .50 off Target brand box of granola bars.

I am not an extreme couponer. I do like to use coupons and if a store doesn't want my money and loyalty that is fine with me. There is a little grocery store in our area that takes double coupons that I go to weekly. While they don't make a lot of money from me, I recommend them to everyone I know as a great place to shop with the best customer service anywhere. It is in an out of the way spot and few people know about it until I tell them about it. Maybe that doesn't matter to big box stores but I'm sure it helps the local stores.I agree with you 100%.

JUJU814
06-25-2011, 01:15 PM
I can see that the Extreme Couponing show has had an impact on the public- a negative one!

People really react by shaking their heads when they see a coupon binder??? They assume because a shopper is organized that they are buying a billion bottles of Mylanta and paying a penny? That's really ridiculous!

Those shopping trips they show on tv are just like the other shows TLC has- over the top. Those couponers are like the Duggars. Nobody wants to watch a show about somebody with 3 kids or follow me around the grocery store while I shop. It's sensational and not the norm.

I don't use a binder. I use envelopes. It doesn't make you more of a couponer if you have one- it just shows you the organized type, like the kind who would say, make a spreadsheet for your Disney vacation. :rolleyes1

I'm all for organized shopping but have you seen the coupon binders we're talking about? The size of those big notebook organizers and about 5 inches thick? LOL That's not your average couponing for good deals.

Oh anyway..that's a whole other topic... to each his own.:)

laura.anne
06-25-2011, 01:30 PM
I'm all for organized shopping but have you seen the coupon binders we're talking about? The size of those big notebook organizers and about 5 inches thick? LOL That's not your average couponing for good deals.

Oh anyway..that's a whole other topic... to each his own.:)
FWIW I use a coupon binder, but mine is only about an inch or an inch and a half (it isn't filled to capacity though lol). I can't imagine having a five inch binder... unless you had a family of 15... I switched from a coupon "book" (the little accordion folder things) to the binder because my old system was way too disorganized. But why anyone would need 5 inches of binder is beyond me...

fakereadhed
06-25-2011, 01:53 PM
I'm all for organized shopping but have you seen the coupon binders we're talking about? The size of those big notebook organizers and about 5 inches thick? LOL That's not your average couponing for good deals.

Oh anyway..that's a whole other topic... to each his own.:)

Do a search for coupon binder here on the budget board. Lots of folks have collected plenty of coupons to fill them so they can do average couponing for good deals. :rolleyes: What size and thickness of coupon system is acceptable?

hannahdrewmom
06-25-2011, 01:59 PM
Another user of a binder. I actually find it easier to use then envelopes or carrying around coupons. When I go shopping I have a 4,3, and 1 year old with me. There is no room for envelopes or just holding coupons or else the coupons would honestly end up in someones mouth.

So sorry if you guys think i'm nut for having a binder.... personally I find myself more nuts for having 3 kids with me when using the binder! ;) Not a whole lot of extreme couponing either... cause they give me 15 minutes to get it all done... it's more like super market sweep!!

JUJU814
06-25-2011, 02:27 PM
Do a search for coupon binder here on the budget board. Lots of folks have collected plenty of coupons to fill them so they can do average couponing for good deals. :rolleyes: What size and thickness of coupon system is acceptable?

Whatever works for the user I guess!;)

I don't know how people get enough un-expired coupons to fill a super thick one...

JoshAndEvsMom
06-25-2011, 07:43 PM
What you went thru would really scare me!! :eek:

I have had a cashier at our Target make a scene because she didn't want to take a store coupon I printed from their site. Someone, I assume a manager, came over and listened and (I guess) she decided I was not the one making the noise. I didn't realize I might be escorted from the store because the cashier was loud.

I have also had a Target cashier have a fit because she didn't want to take my coupons as she loudly declared she hated accepting coupons from customers. I don't go to her register any more.

When our Super Walmart first opened, I had a young cashier refuse to take my coupons because she said she didn't know how to ring them up. From her reaction, I am assuming she had never seen a coupon before. I left a note for the store manager asking her to train her employees on how to ring up coupons and I haven't had a problem since.

I don't understand stores having problems with taking manufacturer coupons as they get back more than the face value of the coupon. :confused3

Ok, I don't coupon so, I don't know the whole scene so forgive me if this is a dumb question. But why would an employee CARE if someone uses a coupon?? I mean, they're still making their wage, right? I mean, is there some reason an employee should get so upset by accepting a coupon? Especially one from their own store?

Seems like a whole lotta heartache over a whole lotta nothing.

mtblujeans
06-25-2011, 11:49 PM
Ok, I don't coupon so, I don't know the whole scene so forgive me if this is a dumb question. But why would an employee CARE if someone uses a coupon?? I mean, they're still making their wage, right? I mean, is there some reason an employee should get so upset by accepting a coupon? Especially one from their own store?

Seems like a whole lotta heartache over a whole lotta nothing.I don't have the answer. I'd guess at frustration. :confused3

Honestly, our old Walmart had a self-check lane and I could easily scan my own items and coupons and be out of there in a matter of seconds. I don't get what the problem is unless they just can't figure out how to scan coupons and it embarrasses them. I would think that making a scene at a customer should be more embarrassing than finding out how to do a little part of the job.

pintamino
06-26-2011, 12:04 AM
Ok, I don't coupon so, I don't know the whole scene so forgive me if this is a dumb question. But why would an employee CARE if someone uses a coupon?? I mean, they're still making their wage, right? I mean, is there some reason an employee should get so upset by accepting a coupon? Especially one from their own store?

Seems like a whole lotta heartache over a whole lotta nothing.

Some stores, like Target, rate an employee based on their transaction time. Coupons add to the time, which makes the employee look "bad", and can get them lectures from their supervisors, etc. So coupons make it harder for them to fulfill what the company has defined as a standard of the job (fast transcation time). Somebody here might be able to shed more light on exactly how the Target system works.

When I worked in retail, some of my coworkers were judged on their item-per-transaction ratio. Somebody who came in and bought one shirt was a pain because they brought down a good average, which might be four or five items. Companies have their own means of tracking that consumers might not be aware of - transaction time of number of items, but it can definitely influence employee behavior because they might have to do pain in the @$$ trainings, be passed over for good shifts or promotions, or even ultimately lose their job for these things.

When I was a cashier I didn't get rated on any of these things, but I did get antsy using coupons because people would hand them at me at the beginning and I couldn't use them until the end, and I sometimes forgot.

mtblujeans
06-26-2011, 11:43 AM
Interesting information.

tkitty
06-26-2011, 12:06 PM
As someone who has worked "Big Box" retail as a supervisor for well over 17 years, I would say that this situation has nothing to do with the cashiers "rings per hour". Also, coupons are rung at the end and I think that only the ad matching may affect RPH. Our cashiers are told it is more important to make the cust. happy than to be fast. There are surveys off of the receipts, and getting a "10" or good rating is what they should be shooting for.
And yes, we are just having fun speculating...:rolleyes1 We don't know what happened.
I don't work directly with the cashiers, but know that they are told to "Take care of the customer" But they do start to take it personal when they feel the policy or the store is being cheated. (WalMart associates get a bonus if the store does well, and losses that are not reimbursed can affect the bonus recieved in some casses) Sometimes they go overboard, mostly because the cashiers and cust. service people are not on the same page, and don't understand the policies. Thats why having a copy of the policy is helpful when tou go to do lots of couponing. Also, I wouldn't hesitate to have a manager called if I felt I wasn't being treated fairly.
We do "Trespass" people, but it would have to be pretty severe to do this. Usually they would have to be threatening, or known to steal.
We don't know what happened truly in this case, but we all have a level of curiosity or we wouldn't be reading this.;)

RitaE
06-26-2011, 12:20 PM
Well..... I'm another who viewed that and thought they could immediately save a big ol' chunk of money by not driving the SUV over to WalMart on a daily basis. And I hate to be "sizest" but my second thought is woman and man could both cut down their food shopping by a good 25 to 50% and reap the health benefits, maybe take their WalMart fund over to the local farmer's market and buy some fruit and veggies instead of processed coupon-able foods for awhile. But overall I think these people are pretty whacked, no matter what they are eating. All that and they're still worried that HE'S not going to be allowed to WalMart anymore??? Good grief, go to Kmart or something. Find a new hobby. It's Walmart, not the single path to your soul's eternal salvation.

As for why she is banned, my gut instinct is she is a real pain in the butt in the store and she finally went too far. You know, I've seen obviously living in their cars people using WalMart and their restrooms as their home base. I've seen people strung out on God knows what wandering up and down the aisles chanting to themselves. I've seen kids in the toy aisles tearing open packages and throwing the contents around....and I've hardly ever seen an employee even care much less ask somebody to leave.

I'm thinking you have to be pretty drastic to get yourself kicked out of that place.