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disdude89
05-09-2011, 09:47 AM
Noticed there was one for QSFB so i figured i'd start one for Merch.... Just post all of you past experiences, good or bad, working in Merchandise.

IDK thought it would be cool to see how some of the past CP's liked it and what they thought. So yeah, go for it!

AngiePants6
05-09-2011, 10:13 AM
My role during my College Program (Spring 2008), was in Merchandise in Tomorrowland (which includes-Mickey Star Traders, Merchant of Venus, the arcade/store next to Space Mountain, the photos at Buzz, and the various carts in Tomorrowland-Speedway, Pin Cart [my favorite], the two carts outside of Buzz Lightyear, and the Hat Cart near Space Mountain).

I lovvvveeeedddd it. :love:

I had never worked a "retail" type job before my CP, and was always very hesistant to take on a job like that (I'm so not a sales person). But I never felt like that during my time there. Interaction with Guests is great...because the whole time that you're doing your transaction, you can chat and ask about their day (be prepared to be a walking, talking encyclopedia about Disney-guests ask the randomest questions, so its good to know your location/park).

Damhsa04
05-09-2011, 04:12 PM
I was a Fall 2010 CP at World of Disney in Downtown Disney. I was scared at first to get such a big store but I loved every minute of it.

I could be working the registers one day, floor stocking the next, or up in the stock rooms another day. It was awesome and you learn the store quicker than you'd think.

Mainly my hours were night shifts, most common among the CPs. I was there til about 2 am at the latest. But also there are super early morning shifts for the stock rooms, 5 AM!! Those were not fun, but luckily I only had those a few times.

Merchandise is awesome, but if you get it and are not at WoD, don't tell guests the we have an item because we don't carry everything!!

courtthib
05-09-2011, 09:31 PM
I will be starting my first CP in 14 days as a Merch cast member and I am really excited! :woohoo: I have been working as a clerk in a pharmacy for almost three years now, so I'm very comfortable with the retail environment. I'm curious as to how much different Disney is going to be (since I worked in a pharmacy, I had mostly sick/grouchy customers :crazy2:). Also, does every merch CM rotate between indoor/outdoor shops or can you request one over the other? Thanks for the info! :goodvibes

taigirl87
05-09-2011, 10:08 PM
I worked merchandise in Fantasyland in Fall of 2009. Like most merch locations, I worked in all the different shops and carts. My favorite shop was Tinks treasures/castle couture(RIP Tinks) and my favorite thing to be scheduled as was area stock(stocking and closing all the carts, and driving a pargo(sp?) around the tunnels!) Fantasyland was an amazing place to work! It's changing a lot though right now, so I am sure when the expansion is finished it'll be a much different experience from when I was there!

courtthib
05-10-2011, 01:28 PM
I worked merchandise in Fantasyland in Fall of 2009. Like most merch locations, I worked in all the different shops and carts. My favorite shop was Tinks treasures/castle couture(RIP Tinks) and my favorite thing to be scheduled as was area stock(stocking and closing all the carts, and driving a pargo(sp?) around the tunnels!) Fantasyland was an amazing place to work! It's changing a lot though right now, so I am sure when the expansion is finished it'll be a much different experience from when I was there!

Oh I would LOVE to get Fantasyland! :yay: I'm so hoping to get some kind of princess store princess:

Joanna71985
05-10-2011, 05:39 PM
I did merchandise in 2005, working in Fantasyland. It was a lot of fun

Damhsa04
05-10-2011, 10:18 PM
I will be starting my first CP in 14 days as a Merch cast member and I am really excited! :woohoo: I have been working as a clerk in a pharmacy for almost three years now, so I'm very comfortable with the retail environment. I'm curious as to how much different Disney is going to be (since I worked in a pharmacy, I had mostly sick/grouchy customers :crazy2:). Also, does every merch CM rotate between indoor/outdoor shops or can you request one over the other? Thanks for the info! :goodvibes

Unless you're at the certain locations you're going to rotate between indoor and outdoor merch. I know World of Disney, Once Upon a Toy, MouseGear are all strictly indoor (Possibly many more as well). But mainly anywhere else you work there's also going to be an outdoor cart that you could be assigned too. But you're not there the entire shift. People rotate assignments.

Personally, when I worked at tomorrowland one day I loved working the pin cart. You get a lot of people watching done. (And ending my shift with Wishes wasn't bad either)

Practically.Perfect
05-11-2011, 10:41 AM
The Emporium is all inside too. The offical name for the area is Main Street West and we are also in charge of Baby Care, which most people either love or hate.

At the emporium I either had register shifts or stock shifts. If it was a stock shift I was assigned an area (so like toys) and stocked it all day. We close an hour after the park closes and then it takes us two hours to clean and pretty up the store, so I would almost always close. You normally had another person in your area and you got a lot of freedom of what you were doing(could help guest without leaving a long line at a register) and you got to pick when you took your breaks, but you were doing the same thing all day.The good thing about being done so late is that most other CPs in MK go home at the same time and there is a huge crowd on the bus, but when we got out there were just a few other people on the bus.

If I had a register shift I rotated around like other people said. There were diferent positions so you aren't all register all day. one of our positions was door greeter and druing the summer you would rotate in and out of those position pretty fast so no one had to stand by the door for too long. Baby Care was another position you could get. so when you were there you just sold things like dipers to people who forgot then and clean up the area. It's also where they take lost guest so you have to help those kids too, but I liked baby care since it was quiet and a nice break from the busy of the Emporium(and there is a tv with disney movies on it)

Jool-e
05-12-2011, 08:45 PM
I think I've read about people picking up extra shifts...how does that work? If you are in the merch role can you pick up a shift in any park or only the one you're assigned to?

Joanna71985
05-12-2011, 09:19 PM
I think I've read about people picking up extra shifts...how does that work? If you are in the merch role can you pick up a shift in any park or only the one you're assigned to?

You can pick up merchandise shifts anywhere

disdude89
07-16-2011, 10:32 AM
This is a shameless bump haha. I requested a role at The Emporium, a friend of mine who's doing the program said its great.

xoSarah
07-16-2011, 06:03 PM
I worked in merchandise on my first CP in Spring 2009 in Liberty Square at Magic Kingdom. My costume was ridiculous and horrible, but everyone you work with is wearing it too so I got used to it. Merchandise is a lot of fun because there's so much guest interaction, so you definitely have to love talking to people.

The Emporium is crazy but alot of fun. I was deployed to other areas for a week or two at a time during my internship. While I was based in Liberty Square, I also worked in Tomorrowland, Emporium and Fantasyland! It's a bit of a challenge working in a different area because sometimes there are a few things you aren't used to but it's a great opportunity to learn about the other areas and meet more people.

PixieDustandEeyore
07-16-2011, 06:57 PM
Im excited to read more stories im doing CRP Merchandise at the Canada Pavillion starting July 26th

bopnopper9
07-16-2011, 08:46 PM
My favorite part of Merch was getting deployed and/or picking up shifts in different parks and areas. I picked up a shift in each of the four parks during my program just for fun! And I was deployed to DHS for a while (I was originally EPCOT Future World West which includes The Seas, The Land, and Imagination).

I also got to take pictures of guests in front of a green screen in Imagination. It was awesome, because I learned how to use the cameras and we could make puzzles and edit the photos and everything. I LOVE it!

I also loved working the glow carts at night. I was so sad sometimes, though because the fireworks start at 9pm and that was when I always had to come in. I sometimes just wished I could stay out playing with the toys and watching the fireworks.

In short, the whole experience was AMAZING! Loved every minute! Mostly...: :)

bkbee88
07-22-2011, 01:13 AM
I work merchandise at Downtown Disney on the Westside. I work D-street, Candy Cauldron and Disney Quest. At first i didnt like it because i really wanted to work in the parks, but i grew to love it at Downtown.

D-street: Its the big vinylmation store and while working there you're kinda force to know the vinylmations series, like the earlier series. The big thing right now is the freakin Star Wars vinylmations. We've been sold out for a good couple months but people still ask us if we have them, luckly were getting some in October, too far away for some people. We also have a pin cart. Merchandise is ok in this store, not many things to stock. I feel sorry for the World of Disney store because we all say "go to WOD, they have more stuff then we do"

Candy Cauldron: You kinda work with food, we have apples, cookies, fudge and whatnot. Most people love working this store because the hours fly by when were very busy.

Disney Quest emporium: Eh, its alright. We also work the gallery inside Disney Quest where you can buy your rollercoaster that you made.

In my opinion, Merchandise is fun but hard work in a way, especially in Disney World. Im always coming home to my roommate and telling her a story. I've worked retail before and this has to be my favorite retail job

Woodskeeper
07-22-2011, 01:54 AM
I'm currently at Frontierland in MK and LOVE it! There are two parts of Frontierland: Upper and Lower.

Upper Frontierland - Trading Post, Big Al's, Prairie Outpost, Leather Treaty

Trading Post - MK's largest pin store. We're trading pins all day long, and eventually you become well versed in the different sets. This place is really fun because you get to talk with guests a lot about their favorite characters and which pins they're looking for. It's like a mini-treasure hunt every time!

Big Al's - One of our outdoor locations, this is where we sell the Toy guns. Though hot during the day, I love working this location at night. The Electric Light Parade passes by twice, you can see Wishes, and we get to merchantain the GLOW items like the String Things and Bubble Guns.

Prairie Outpost - This is the candy store in Frontierland, so we're food safety trained. The only food we make is cotton candy, other than that we get all our food from Main Street. It's fun because we get to make samples, but this store is probably the worst and hardest to clean. On a bad day, you could get stuck closing this store by yourself.

Leather Treaty - This is actually an outdoor extension of the Trading Post, but this is where you engrave the leather bracelets and keychains, so you learn to work the machine and add buttons and rivets. When the machine is working it's a great place, with lots of guest interaction, and lots of work to keep you busy.

Lower Frontierland - Briar Patch, Briar Cart, Splashdown Photos and Gifts

Briar Patch - One of the more fun stores, but it gets CROWDED when the rain comes. Guests line up and sit along the edges, and like any store with a plush wall, it can sometimes be a mess. In the evening (when most CPs work) it can be relaxing, with lots of items to merchantain and use to play with the guests.

Briar Cart - pretty much voted the worst Frontierland location. It's a small cart that's only open for the summer and only has bottles of water and squeeze breeze fans. You're also working with a cash apron for this one. The location gets REALLY crowded and can sometimes be overwhelming. You're also out there by yourself.

Splashdown - This is where you would buy your pictures from Splash Mtn, so we're photo trained and photopass trained. This location has the potential for a lot of down time (when the ride breaks down) but it's also really busy (so the time goes fast) when their are guests who want to buy their photos. Another location with this shop is Preview, which can get a little annoying sometimes if the ride is crowded.

Life's pretty dandy out on the ol' Frontier =D

catfish278
07-23-2011, 11:33 AM
I worked at the Emporium in Magic Kingdom on my first program back in 2008 and it was fantastic! I got to see Spectromagic twice a night (most nights!) and hear Wishes every night :D Sometimes I saw the afternoon parade too! Oh, and I did work sometimes :P Hehehehe.

I actually kept a blog for my whole summer which details quite a lot about the role of merchandise if you follow the link in my signature and then the link for my 2008 blog on the right hand side :)

chexie
07-26-2011, 12:52 PM
I'm Merchandise at Hollywood Studios for the Spring Advantage 2011. I work Right Block (also called Icon), meaning I work at the Sorcerers Hat, Pin Station, L.A Prop Warehouse, Celebrity 5 & 10, Head to Toe, Cover Story, The Darkroom, Oscar's/ Crossroads (stroller rental), and Package Pickup (if you asked to be trained there).

My Favorite:
1. Package Pickup- if you work in a merch location where you can be trained for this, definitely do it I get to drive a disney van all over the backstage areas of Hollywood Studios.

2.Sorcerers Hat & Pin Station- these are both pin places, so if get scheduled here you will only work at these two places for that day. But I love it cause you get to watch the citizens of hollywood, mulch sweat & shears and even disney channel rocks perform. working this area is also fast paced because your outside so theres always guests around.

3. Right Block (1. Cover Story, 2. Head to Toe, 3. Celebrity, 4. The Darkroom, 5. L.A Prop)- each store you can do different things so depending on which one you get says what your doing. like with cover story you work along side the photo pass photographers and ring up pictures, head to toe you work with sewing the ears and towels, celebrity the busiest store you stock, work registers etc.

4. Oscars/ Crossroads- I hated working this one cause they don't rotate you enough, they always put me as stacker/ unstacker or distribution and working that all the day for 8 hours gets boring.


Overal I love working right block because of the people, I've had so much fun with all the people there and tons of memories to take home with me.

Practically.Perfect
07-26-2011, 06:33 PM
Leather Treaty - This is actually an outdoor extension of the Trading Post, but this is where you engrave the leather bracelets and keychains, so you learn to work the machine and add buttons and rivets. When the machine is working it's a great place, with lots of guest interaction, and lots of work to keep you busy.



we have a leather treaty in my location and it's my favorite position to be at, but I hate being there when the machine's not working.

SmellsLikeJapan
07-26-2011, 11:05 PM
I was Spring 2010 CP at Everything Pop! Pop Century's gift shop. I adored it and still miss it. It wasn't as difficult or busy as it would be in the parks but we still had a lot to do! We were considered the busiest gift store out of all the resorts. I loved it for the consistency of hours. Since it wasn't a park we always opened at 6 am and closed at 12 am. I was really lucky to be in a resort. I remember wanting to cry when I was told I was going to be at Pop! but I learned to love it and actually preferred it. My managers were amazing as well as my fellow CMs. My managers noticed when we were actually giving an effort and they commended us. Every morning we had Disney trivia and the winner or winners got a prize. We were a very close knit family. I really miss it, but I get my dosage once and a while, seasonal has it's perks!

disdude89
11-14-2011, 04:40 PM
Hey, just got offered an extension to my program in merch. Im currently a custodian but im not that into the job itself. Was wondering if anyone could compare the roles? Or maybe just throw out some more experiences as a mercy cast member.. that'd be awesome Haha thanks.

peterpan2011
11-15-2011, 11:10 AM
I worked merchandise in HS and am returning as seasonal. I primarily worked in Prop Shop, Stage One (Muppets), AFI, Tatooine Traders and a few select carts. I loved it as it was diverse and you had an opportunity to work different locations/rotate. You can also watch the Pixar Pals Parade come through if you are outside which is fun. I worked during ESPN The Weekend and Star Wars Weekends including the reopening of Star Tours, so it was CRAZY busy, but fun to see all the spirit of things, especially the Star Wars fans. The Star Wars Parade was pretty different too! I was deployed for 2 weeks to Frontierland in MK and to Epcot as well at a large pin location. Those were also awesome experiences. In Frontierland, I watched The Main Street Electrical Parade come through twice nightly, and at Epcot, I learned more about the pin enthusiasts (and I thought I was one!), haha. So merchandise was a real treat, and the best thing was that if you wanted extra hours, they were more than abundant, plus you could go to whatever location interested you. Hope this helps!

DisneyGeek1989
11-15-2011, 12:54 PM
Noticed there was one for QSFB so i figured i'd start one for Merch.... Just post all of you past experiences, good or bad, working in Merchandise.

IDK thought it would be cool to see how some of the past CP's liked it and what they thought. So yeah, go for it!

I did the CP fall 2009 and I was in Merchandise. I worked in Epcot's Future wrold north which was the first 4 gift shops and the front of the park. At first when they told me I was working there I was not pleased because I wanted to work at Hollywood Studios :lovestruc

After working at Epcot, Im must say that it was fate or a sign from above because I LOVED IT!!!!!! The atmosphere, the people, the guest, everything was amazing. Also the fact that I was working up front which means we are the last people to leave when the park closes, also made the experience amazing. Me and my fellow cast members have crazy stories and memories just from going around the park at night to pick up strollers and wheel chairs. Also, I know i sound bias but our team of managers are awesome :woohoo:

So I must say that when I do the program again I wouldn't mind going back to merchandise.

I also picked up a few shifts in Animal Kingdom which was fun and for Thanksgiving I got the chance to finally work at Hollywood Studios, however, I thank God that I didn't do my program at studios because EPCOT was ten times better. :cool1:

Minnieobsessed91
11-16-2011, 08:49 PM
I'll be working in merchandise in spring 2012!! I'm super excited, especially after reading what everyone posted on this thread. So what areas do college program members work in? Do you always work in an area and not a specific store? Do you rotate the stores everyday? When do you find out where you work? Thanks!

peterpan2011
11-17-2011, 08:42 AM
I'll be working in merchandise in spring 2012!! I'm super excited, especially after reading what everyone posted on this thread. So what areas do college program members work in? Do you always work in an area and not a specific store? Do you rotate the stores everyday? When do you find out where you work? Thanks!

You could be placed in merchandise locations within a specific park, ie..Frontierland at MK, or Backlands area at Studios. OR...you may be working merchandise in a shop within a resort itself, such as Pop Century, etc. You may also be working at Downtown Disney. In the parks, there is usually some rotation involved, in other words, working different shops as well as outdoor carts in a specific LOCATION, ie. Fantasyland. You may also be deployed to different places during your program. I was deployed from HS to Magic Kingdom and Epcot. In those instances, be prepared to make some time to figure out which costume you need and where to clock in. You would not want to be running around at the last second trying to figure it out! It is fun to try new things, and the register system, of course, is universal.

Rachellee413
11-19-2011, 10:37 AM
I'll be working in merchandise in spring 2012!! I'm super excited, especially after reading what everyone posted on this thread. So what areas do college program members work in? Do you always work in an area and not a specific store? Do you rotate the stores everyday? When do you find out where you work? Thanks!

I'll be working merchandise in Spring 2012 too!! I got merch for spring advantage. I COMPLETELY forgot about the pin trading until reading this thread. That just made me even more excited! I'm so curious to see where Disney puts me. I'm nervous about possibly having to work a cart by myself, but on weekends I work in a hospital gift shop by myself and manage that okay?? haha. I know Disney will be way way busier, so it should be a fun & interesting experience! :yay:

hellojamie
11-25-2011, 11:52 PM
I worked merch on my program in Fall of 2010, and I had sort of a weird experience. In that Disney sent me EVERYWHERE, even though I wasn't a park-hopper.

I was statused in DAK in Dinoland, where I mainly worked a bunch of carts outside, occasionally got to work a register in the main store or at the end of the Dinosaur ride but that was very very rare. I think I was scheduled there like, twice. Once I was games-trained I spent nearly every shift out on the midway games. That was not a great experience, not because the games weren't fun, but because so few people were games-trained and their rotation was so messed up, you would spend ALL day out there, and it was very easy to be 2 hours late for your scheduled break (the max they can leave you out there.) I also occasionally did stock, which was AMAZING. Basically they give you the keys to the stock shed, you keep everything stocked, they leave you alone. Those were my favorite shifts ever.

I also got deployed a lot, which happened to a lot of people in DAK. It was kind of annoying, because I never got paperwork telling me what to do, I would just check my schedule and be sent to these weird locations. I had to go check out new costumes, which was a pain sometimes because you can only have five, and sometimes I would be scheduled 3 different locations in one week, plus need to keep my 2 Dinoland costumes for when I went back to my regular location. I had to figure out where the new costuming locations were, where to check in for work, but usually all you have to do is ask any Cast Member and they're happy to help. It was really stressful though being a fresh little CP.

I worked in Epcot future world a few times, mainly at the Gift Stop? I worked one strollers shift that consisted of cleaning bird poop off of the strollers because I wasn't trained for anything else. I worked at Downtown Disney almost every other week and LOVED it. D-Street was the coolest place to work, and I got so into Vinylmation and the costume wasn't terrible. New Years week I was deployed to MouseGear in Epcot, which was absolutely crazy. It's hard working in one of the megastores if you haven't been trained in it.

My advice, just be cool with whatever Disney throws you. I HATED being deployed at first, but by the middle/end of my program it was like, hey a vacation I get to work with new people. Try to look at everything positively. I would have had a better program initially if I'd been less resistant to that and just gone with it. Try to learn everything you can about your location and give the best service you can to the Guests, because that is the best and most rewarding thing you can do is know what you're talking about and to be able to help someone have a great day.

Melinda22
11-27-2011, 02:28 AM
I worked at EPCOT Towers and Glow. Towers are the 2 stores in between Mexico and Canada at the beginning of the World Showcase. Our location also had 2 kiosks in between Future World and World Showcase. We were also in charge of Baby Care (which is part of the merch rotation). Baby care was nice cause it was pretty slow so I got to watch movies. Our area also included Mexico and Norway, however we weren't allowed to Merch there unless you were Mexican or Norwegian :P I did stock Norway a few times and that was fun.

We also did the Glow Carts for World Showcase. I loved Glow shifts. We were in charge of glowing in all the different pavilions. My favorite spots were Germany and the UK. You basically play with all the light up toys all night and watch the fireworks. Rough, huh?

The second half of my program, I started getting scheduled almost exclusively for stock shifts. I loved those because of all the freedom that came with it.

taigirl87
11-27-2011, 01:04 PM
Hey, just got offered an extension to my program in merch. Im currently a custodian but im not that into the job itself. Was wondering if anyone could compare the roles? Or maybe just throw out some more experiences as a mercy cast member.. that'd be awesome Haha thanks.

I was going to say that in merchandise where I worked( fantasyland) there was a position called area stock where you were in charge of taking all the garbage out to the big garbage compressor thing in the back of the tunnels. I guess it could be comparative to custodial? You aren't in charge of rounding up all the garbage though, the stockers for each store were supposed to do that. You just went around and told them what time to have it in by. I loved running the garbage because you got to drive the pargo(the golf cart sort of things) and if you did it around when wishes was going off, you got to see some of it from the back stage area. With area stock you also had the freedom to walk around where you wanted( in your land) as long as you had checked all your carts to make sure they were stocked.

Other than those things, merch is pretty similar to being in any retail place, you stock things, help people find what they want, and ring them up. (but of course there is that extra Disney magic that makes it different from other retail places :) ) you're usually pretty confined to the shop you are assigned to, but you do get moved around a lot!

leshunlenese
12-01-2011, 12:19 AM
I worked future world north merchandise at EPCOT in spring 2007 aka mostly strollers but i loved the people. We also did the shops under spaceship earth, gift stop at the front entrance with package pick up and we also did the photos at leave a legacy when it was there. I knew some people did not like strollers because they had to stack them but at the time we were the only ones who did not. I loved the most was closing and we rode ECV's around the park to get any strollers people left behind. The one thing i did not like was mouse gear runs to go get packages for package pick up it was good to get out but pushing that buggy in the hot days was no good and i do not know why but i did not like glow stand probably unless i could do it on the segway which only happened once. :sad1:
Merchandise is fun but some places can have late hours as some people mentioned. During regular hours when EPT closes at 9 we usually get off at 11:30

MrsSparrow..
12-01-2011, 01:21 PM
I'm working Merchandise next summer and after reading this, I can't wait!

What's the deal with the pin stations, do you sell them or trade them? In all my visits pin trading has never interested me, but I'm excited to get into it now :)

peterpan2011
12-02-2011, 09:08 AM
I'm working Merchandise next summer and after reading this, I can't wait!

What's the deal with the pin stations, do you sell them or trade them? In all my visits pin trading has never interested me, but I'm excited to get into it now :)

The parks and DTD sell pins in many of the shops of course, but in each area there is a central pin location with a larger selection. In HS, it is under the Sorcerers Hat, in MK it is in the Trading Post, in Epcot it is in front of the Fountains/ between the Breezeways. I confess...I do not remember where it is in AK. At DTD, it is at Pin Traders. In these areas, pins are usually purchased and pin enthusiasts and new pin traders can also consult with cast members regarding pin releases and Limited Editions, etc. (there is a binder in these locations with this information). Many Vacation Club and Annual Pass Holders or D23 folks come for specific pins as well. As far as trading goes...most Merchandise cast members wear a hip or neck lanyard and are given a specific amount of pins to wear on it. Any Guest who desires to trade with a cast member need only ask, and they trade a pin for a pin, up to 2 pins at a time. The only rules that I know of are this: the pin must be a Disney pin (logo on back surface), and if a cast member already has that specific pin on their lanyard, then they are technically not supposed to accept a duplicate, but I have seen this happen. Guest may also trade with other Guests. There are certain lanyards which are green, and the cast members who wear these trade with children only. It is a lot of fun and can be very addictive, haha. People get very specific as they sometimes chase sets of pins/hidden mickey pins and they spend the day doing it, too! The hardest part in Merchandise is this...I cannot tell you how many times a Guest has approached me in the middle of a transaction to ask to see my pins. My rule of thumb is this...the Guests waiting for me to ring up their purchases come first. Unfortunately, the pin trader needs to wait. They don't always want to...I try to address the pin thing as quick as I can, but you also cannot have 8 people get upset because they are also waiting for your attention. Gets tricky sometimes!

MrsSparrow..
12-03-2011, 06:43 PM
The parks and DTD sell pins in many of the shops of course, but in each area there is a central pin location with a larger selection. In HS, it is under the Sorcerers Hat, in MK it is in the Trading Post, in Epcot it is in front of the Fountains/ between the Breezeways. I confess...I do not remember where it is in AK. At DTD, it is at Pin Traders. In these areas, pins are usually purchased and pin enthusiasts and new pin traders can also consult with cast members regarding pin releases and Limited Editions, etc. (there is a binder in these locations with this information). Many Vacation Club and Annual Pass Holders or D23 folks come for specific pins as well. As far as trading goes...most Merchandise cast members wear a hip or neck lanyard and are given a specific amount of pins to wear on it. Any Guest who desires to trade with a cast member need only ask, and they trade a pin for a pin, up to 2 pins at a time. The only rules that I know of are this: the pin must be a Disney pin (logo on back surface), and if a cast member already has that specific pin on their lanyard, then they are technically not supposed to accept a duplicate, but I have seen this happen. Guest may also trade with other Guests. There are certain lanyards which are green, and the cast members who wear these trade with children only. It is a lot of fun and can be very addictive, haha. People get very specific as they sometimes chase sets of pins/hidden mickey pins and they spend the day doing it, too! The hardest part in Merchandise is this...I cannot tell you how many times a Guest has approached me in the middle of a transaction to ask to see my pins. My rule of thumb is this...the Guests waiting for me to ring up their purchases come first. Unfortunately, the pin trader needs to wait. They don't always want to...I try to address the pin thing as quick as I can, but you also cannot have 8 people get upset because they are also waiting for your attention. Gets tricky sometimes!

Thankyou :thumbsup2

kevvvvv
12-03-2011, 07:58 PM
As an attractions cast member, am I allowed to wear a pin lanyard to trade with guests? What if I pick up a shift in PAC, can I wear one then?

My brother's a manager at a restaurant in DHS and he always wears one and has one of the pins backward as a surprise pin.

Cest_la_vie
12-03-2011, 08:44 PM
As an attractions cast member, am I allowed to wear a pin lanyard to trade with guests? What if I pick up a shift in PAC, can I wear one then?

My brother's a manager at a restaurant in DHS and he always wears one and has one of the pins backward as a surprise pin.

All cast members unless it's a severe safety concern are allowed to and almost encouraged to wear pins. The idea being it encourages guest initiated contact. I know a few attractions have a designated "greeter" pin lanyard, but you can also get another one from your managers. They do have the different styles, not just the lanyard, but also a little flap thing. All of the pins you trade are the company's, so no trading your own on company time and guests must initiate.

As far as I know only managers and merchandise are required to wear pins. And your brother's idea is pretty good.

taigirl87
12-04-2011, 08:54 PM
As an attractions cast member, am I allowed to wear a pin lanyard to trade with guests? What if I pick up a shift in PAC, can I wear one then?

My brother's a manager at a restaurant in DHS and he always wears one and has one of the pins backward as a surprise pin.

When working PAC, we were discouraged from wearing our pin lanyards so that we weren't stopped all the time. We usually just kept the lanyard in our pockets because during PACtivities(the games we played after setting up and waiting for the parade to start) we could wear it then.

kevvvvv
12-04-2011, 09:13 PM
is it competitive to get PAC shifts if you don't work as a main entrance greeter/along the parade route?

taigirl87
12-05-2011, 02:31 PM
is it competitive to get PAC shifts if you don't work as a main entrance greeter/along the parade route?

I never picked up any extra shifts as I was scheduled a lot already, but I don't think it's that competitive, unless it's during special events like mnsshp and mvmcp. I could be wrong so maybe someone else will have more info.

caseydoll
12-14-2011, 02:18 PM
i will be in merchandise on my cp starting in january! i'm so excited and i cannot wait to see where i'll be working!