03-15-2011, 06:02 PM
Being so excited able to extend our vacation this year(as posted) we took a chance at Tuscana resort. Paying upfront and confirming accommodations upon booking in January for our 3 night stay the end of February, I called two days before arrival and was told everything was in order but they had scheduled a timeshare tour the day after my arrival. This was quite shocking to say the least. At no time during my reservation did I agree to any kind of sales promotion. We were originally booked for block 7-8 top floor two bedroom, double, two twin beds but after explaining that I had no idea that there was any kind of sales promotion involved,and I would not participate, the reps demeanor changed, my reservation also changed to block 5 second floor. Upon arrival at there so called club house,it appeared more like a real estate office, we were treated everything but politely almost like they didn't want us there. The total for our 3 day stay was 321.00 US dollars which I thought was a great price regardless of our unkind welcome and was going to enjoy it. Arriving at our two bedroom condo and opening the door it smelled like animal urine and cigarette smoke. Also when I went to open the patio doors to relieve some of the disgusting odor , the traffic noise from the I-4 eye site away was unbelievable. Also two double beds , not the double and two twins that I had been confirmed at my reservation. Returning to the lobby? now on the offensive upset , we were treated unbelievable by the staff member that checked us in. He claimed that the resort was fully booked , this was all they were offering , if we didn't like it we could go somewhere else and by no means would we receive any kind of refund. Due to the time of day in an unfamiliar area of Orlando , we reluctantly returned to the unit. The smell was repulsive , when trying to determine where the animal had violated the carpet , the carpet was so wore and dirty , enough to make gag. The bathrooms were so dirty I had to clean them before I could allow my children to use the facilities.The noise from the I4 was bad enough,but worse the people jumping partying above us.No security after dark as I found a 2am. This is by far our worst experience in traveling to Florida now 6 years.Left sunlight the following morning. Heartbreaking that this resort could do this to a family on vacation.I believe that we were victimized. When we arrived home we contacted Tuscana concerning our experience and they are flatly denying that they have anything to do with any types of timeshare sales or promotions. Completely untrue.Just go online!! We will not settle until we are refunded the total charge. My advice!! by no means pay up front at Tuscana Resort and view your unit before payment is made.We hope this dose not happen to others but it will! We were fortunate enough to get into the Sheraton Vistana Resort two days before our arrival date where this terrible experience was made right for the remainder of our vacation by the cleanliness, the quality and the kindness of the staff at this resort. We are now being accused by Tuscana owners some happy satisfied guests, the resort management itself of false allegations. Deplorable behavior by those at this facility. We will be returning next year to Sheraton Vistana resort.