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View Full Version : Lazy Boy furniture- good quality?


linnylu
01-21-2011, 07:41 AM
I am starting to look for family room furniture and I need something that will hold up for family. We have an 8 year old and 4 teens. I haven't decided on leather or material yet for our couches, but I was wondering if people have good or bad luck with the Lazy Boy brand? I am also going to look at the JC Penney home store. I need a couch, a couple of chairs, and probably a couple of tables.

Swimalie
01-21-2011, 07:46 AM
We have a LaZBoy sofa, love seat and ottoman. They are all just over 5 years old and are not the highest grade material but the 2nd to highest grade. I believe the pattern is Montana. They are holding up great and look brand new. We have a cat, a son and my husband is horribly rough on furniture. We paid as much for these as we did for a set from Havertys. The Havertys set fell completely apart in 2 years and had to be slip covered (same level grade of fabric). We did buy the protection plan with the LaZBoy since our son was an infant and still spit up but so far we haven't used it at all. I highly recommend their fabric seating.

nicolet
01-21-2011, 08:18 AM
We have this one for over 2 years now.
http://www.la-z-boy.com/Product/151-6971/Gavin-Leather-Reclining-Sofa/

Along with the matching chair. It is great. You can wipe off the leather when people are sick with the flu. Or you just get something on it. It has a metal frame that I like.

I have an 9 year old and a small dog that are jumping running etc. Never had a problem yet.

We like oversized furniture because we are tall .
Warranties are also very good.

hsmamato2
01-21-2011, 08:25 AM
I'm thinking the same thing.... we bought sofas less than 3 years ago,paid too much, poor quality. I'd like to find a brand that holds up to everyday life!

mhsjax
01-21-2011, 08:28 AM
We love our Lazy Boy furniture. We are on our 2nd set. The first was about 9 years old, it was still functional, but we bought a new house and just wanted something new. I will probably purchase Lazy Boy again, when the time comes. People laugh at me when I tell them how I fall asleep in the recliner all the time, then they come over get comfy, the next thing I know is that they are getting up because they are afraid they will fall asleep.

nicolet
01-21-2011, 08:29 AM
I have seen my sister spend a ton of money on 2 cheaper sofas. They really didn't hold and she had no kids at the time.

My parents just got a new sofa(cheaper) and it's not holding well either. Seat cushions are already sinking.:confused3

cadek
01-21-2011, 08:32 AM
We have a Lazy Boy sectional that is about 7-8 years old, and it still looks like new to me. We have two boys who loved to run and jump on it against my wishes, and it help up well. When we bought the sectional we had also purchased the warranty, which was about 11 years ago. It might have been a 3 year warranty. Within that warranty period a bracket for the recliner had broken. I used that seat and recliner everyday. It couldn't be fixed, and they didn't make that same fabric anymore to replace just that secion, so they replaced the whole sofa.

A few months ago we had wanted to get a new sofa, as the sectional wasn't working for us in that room anymore. We were looking at getting a sofa, love seat, and recliner. We looked at a store that had a great sale going on, and then ended up going to the Lazy Boy store too. It was then I realized that the sale store also had much lower quality furniture, but at half the price! Since our sectional still looked like new, we opted to pay the price and get the Lazy Boy Maverick. We knew their stuff held up well. Who knew a recliner could do so much! Another selling point is that the frame has a lifetime warranty. We also purchased an extra option where they spray the entire sofa to protect it from any spills, and it's covered for pretty much anything, bodily fluids, pet fluids... I'm not at home right now so I can't check the details on it.

dr&momto2boys
01-21-2011, 08:38 AM
I haven't had experience with La-z-boy, but wanted to mention that I LOVE our Lane reclining sectional. They have a ton of choices for style and fabric and it's great quality. My parents have a fabric covered sectional for over 10 years and it still looks and feels great. We just bought the Touchdown one and it's so comfortable! I like that we can use it as a sectional or individual couch and loveseat if we desire.

http://www.lanefurniture.com/Furniture/Sectionals/Reclining-Sectionals.aspx

Mouse House Mama
01-21-2011, 08:55 AM
I would never buy La-Z-Boy furniture again. We bought a set a few years ago and spent quite a bit of money on it. It was the biggest piece of junk we ever bought. The material shredded, the cushions were flat after 6 months, the legs on the bottom kept turning and one piece was a sleeper with their best mattress and the mattress was like a nap mat at preschool. Their customer service is horrible. I too thought they would be a reputable brand but they are not. Do a google search and you will see all the complaints. I wish I did. We were not rough on our set at all. It was simply junk.

If you are going to buy leather I highly reccomend Bari Leather in Florida. We bought a set from them and the quality is amazing. I bought it online without even seeing it in person. I was a little nervous about doing that but it was the best decision ever. They have excellent customer service as well. Good luck with your decision!:cutie:

lovesmurfs
01-21-2011, 09:25 AM
I am starting to look for family room furniture and I need something that will hold up for family. We have an 8 year old and 4 teens. I haven't decided on leather or material yet for our couches, but I was wondering if people have good or bad luck with the Lazy Boy brand? I am also going to look at the JC Penney home store. I need a couch, a couple of chairs, and probably a couple of tables.

We bought a new living room set from Lazy Boy in the spring of 2007. It was a VERY poor decision. We got coffee table, entertainment center, end tables, sofa, chair, and ottoman. The sofa, chair and ottoman are leather, but not the kind that is stained all the way through.

4 years later, the set looks worse than what we'd replaced. The padding is squished, the leather is scarred, and the veneer from the entertainment center chips if we even look at it cross-eyed.

I will never buy Lazy Boy again. I'm very disappointed.

tonilea
01-21-2011, 09:59 AM
It used to be of exceptional quality. I have an old LB recliner in our spare room and I LOVE it. It is probably 20-30 years old and a horrible orange color. At some point I want to have it re covered, but it is of far better quality than the recliner we bought five years ago.

luvmy3jewels
01-21-2011, 10:03 AM
I would never buy La-Z-Boy furniture again. We bought a set a few years ago and spent quite a bit of money on it. It was the biggest piece of junk we ever bought. The material shredded, the cushions were flat after 6 months, the legs on the bottom kept turning and one piece was a sleeper with their best mattress and the mattress was like a nap mat at preschool. Their customer service is horrible. I too thought they would be a reputable brand but they are not. Do a google search and you will see all the complaints. I wish I did. We were not rough on our set at all. It was simply junk.

If you are going to buy leather I highly reccomend Bari Leather in Florida. We bought a set from them and the quality is amazing. I bought it online without even seeing it in person. I was a little nervous about doing that but it was the best decision ever. They have excellent customer service as well. Good luck with your decision!:cutie:

We have had the same experience with our Lazy Boy sectional!! It has not held up well at all and the cushions were flat and seams started coming undone in less than 2 years. And what is with the legs turning?? Mine have never been straight. We definitely won't buy another Lazy Boy again!! I thought we were spending all that money on furniture that would last.

shrpgrl
01-21-2011, 10:17 AM
I bought a Lazy Boy sleeper sofa 2 years ago. Never again!!!!I paid $1200 for it and less than a year later it was all coming unsewed and the stuffing was falling out. They agreed to fix it and within a month we had the same problem. This time they said too bad. I had an upholsterer out who quoted me 400 to fix the back again. There are only two of us here and we both work and are hardly here to sit on it.It is the worst piece of furniture I have ever owned and I would never recomend Lazy Boy to anyone.

ssawka
01-21-2011, 10:34 AM
I think Lay-Z-Boy is like everything else, if you go into the store and buy a $400 chair, you are not going to get the same quailty as an $800 chair. That being said, my chair is about 8 years hold and has held up very well. It was a present from DW for Father's Day (however she's always sitting in it :mad:) Anyway, I believe she got a good deal on it since it has the built-in massagers.

One word of advice, if you want to get more than one piece of furniture (i.e. sofa and love seat) buy them together. Lay-Z-Boy retires patterns, and although you may be able to get the matching pattern down the road, the furniture will probably have to be custom made at twice the price.

woodkins
01-21-2011, 11:40 AM
I would never buy La-Z-Boy furniture again. We bought a set a few years ago and spent quite a bit of money on it. It was the biggest piece of junk we ever bought. The material shredded, the cushions were flat after 6 months, the legs on the bottom kept turning and one piece was a sleeper with their best mattress and the mattress was like a nap mat at preschool. Their customer service is horrible. I too thought they would be a reputable brand but they are not. Do a google search and you will see all the complaints. I wish I did. We were not rough on our set at all. It was simply junk.

If you are going to buy leather I highly reccomend Bari Leather in Florida. We bought a set from them and the quality is amazing. I bought it online without even seeing it in person. I was a little nervous about doing that but it was the best decision ever. They have excellent customer service as well. Good luck with your decision!:cutie:

Same issue here, spent $2000 on a sofa (non sleeper) and chair & the fabric literally shredded by the end of the first year. They would not cover any repairs or anything, saying it was "normal wear and tear". Horrible quality with an extremely high cost.

Kycha
01-21-2011, 01:07 PM
I have had only good experiences with LaZboy, and would not hesitate to buy from them again. I have a black, leather, double recliner sofa that was purchased 15 years ago. It's just my DH and me and 4 cats. But it gets used daily and still looks great. I did have to call for service when the "driver's side" recliner broke after 2 years. Parts were still under warranty, but not labor. It took him about 15 minutes to replace the part and only charged us $25. I also have a rocker recliner chair by Lane that we bought at the same time. It has not faired as well as the LaZboy sofa even though the sofa gets heavier use. It shows every little claw mark from out cats.

When we bought our house, we needed living room furniture. After weeks of looking, we ended up getting a sofa and loveseat from LaZboy. They still look brand new 10 years later. I must admit that my DH and I don't use this furniture as much, but our cats do.:thumbsup2

We love our Lazy Boy furniture. We are on our 2nd set. The first was about 9 years old, it was still functional, but we bought a new house and just wanted something new. I will probably purchase Lazy Boy again, when the time comes. People laugh at me when I tell them how I fall asleep in the recliner all the time, then they come over get comfy, the next thing I know is that they are getting up because they are afraid they will fall asleep.
That is so true! Everybody that comes over to my house and sits on our living room set tells me how comfortable it is. 2 of my brothers have fallen asleep on them during get togethers.

dzneelvr
01-21-2011, 01:51 PM
I am a definite cheerleader for "the Boyz" :cheer2::cheer2:Our sectional sofa is over 15 years old and the only work we had done was to replace a back section--lifetime guarantee and our local furniture store did it free because I buy all the Boyz from them. All of our "chair and a half" larger version recliners range from 20 to 5 years old and the oldest one is still in use--at DS's apartment:cool2:I am noticing a bit of wear in the weave of our sofa, but nothing major. I can't say enough that this is one category "you get what you pay for" and the Boyz will give you all you can ask for as far as value! DS and DD will also be buying Boyz when they set up households....maybe I can talk them into the ones I have so I can get all new:idea:

angwill
01-21-2011, 01:58 PM
We had a Lazy Boy couch and love seat that reclined about 15 years ago and pieces started falling out of it as soon as we got it. In hindsight I should have returned it. The set was trashed in just a few years and we were not hard on it. I felt both the mechanics and material were poor quality for a very high price. We paid a small fortune for it. I talked to a lady who sells furniture and she told me Englander and broyhill are the top of the line brands and last longer than others according to her. HTH

I forgot to add that when we had problems with the mechanism for the recliner we called the furniture company who said they would only fix it in the first year and to call Lazy Boy for warranty repair. Lazy Boy would fix it but first we would have to find a shipper and pay to ship it to them.

indimom
01-21-2011, 02:13 PM
We have two. I'm very happy with my lazyboys. The leather still looks fabulous (we do condition it two or three times a year), both couches have two recliner sections and all are still in working order after 5 years, no sagging cushions. They are in great shape.
My mother bought a fabric lazyboy at the same time we bought ours and the fabric on the footrest wore out very quickly. Lazyboy replaced it, but she had to get short with them about it - they wanted to call it normal wear and tear (in less than six months with no animals or kids?). So maybe avoid the fabric and stick with leather? It seems to have more staying power.

wdwmom0f3
01-21-2011, 03:10 PM
I have a Lazyboy sofa and love-seat aswell as two end tables that were all bought at the same time almost 10 years ago. My sofa & love-seat has help up great, especially since my three kids abuse them daily.:laughing: I have had problems with the legs on them turning though.:confused3

My end tables are a different story. I paid way to much for them and they are a piece of crap. The legs wobble, the finish was so thin that it has worn off in a few spots. It's just not the quality that I thought they would be.:headache:

ssawka
01-21-2011, 08:09 PM
I'm curious, for the people that had problems with their Lay-Z-Boy furniture, how many of you bought directly from Lay-Z-Boy? I'm just wondering if part of the problem could be the "middle men".

shortbun
01-21-2011, 08:15 PM
I have two leather lazyboy recliners. They are great. The leather is holding up well and so are the chairs mechanically.

DAISYDUCKRN
01-21-2011, 09:38 PM
I highly recommend lazy-boy furniture. I have had mine for 19 years and recently the fabric on one cushion is beginning to show wear, not too bad. My love seat and chair still look like new. This is our primary furniture so it is used every day. It has held up extremely well with the kids growing up. We will be replacing the furniture because after 19 years we are just tired of it. However, because it has held up so well I will be able to pass it on to someone and feel good that it is still very useable and will be for many years. That being said I am currently looking to replace it with Lazy Boy. I have looked at other furniture stores and other brands. Many are half the price of Lazy Boy but I find that the quality and workmanship are not as good and may not last as long. Also the fabric that Lazy Boy offers, even the selection that is not top of line is better than some of the other brands. Lazy Boy is also made in the USA. I hope this helps with your furniture decision.

shrpgrl
01-21-2011, 11:18 PM
I bought mine from the Lazy Boy store. I had always heard they were a quality product. For $1200 dollars I would have expected it to last more than a year. I do not have the money to fix or replace it so I have to keep it covered with a blanket to keep the stuffing in. They told me lifetime warranty did not cover it.

seashoreCM
01-21-2011, 11:54 PM
The legs wobble, the finish was so thin that it has worn off in a few spots. It's just not the quality that I thought they would be.:headache:
Lots of furniture nowadays is made of shelf paper covered particleboard. "A photograph of wood pasted on," someone called it. This is extremely tawdry, if the surface gets scuffed, let alone gouged, the wood grain or other finish can never be restored.

No furnitures stands up to cats' clawing.

Next time you see Voyage of the Little Mermaid (Hollywood Studios), examine the "wooden" floor of the anteroom closely. It's shelf paper covered concrete, with polyurethane or varnish so it doesn't become ratty away that fast.

woodkins
01-22-2011, 12:14 AM
I'm curious, for the people that had problems with their Lay-Z-Boy furniture, how many of you bought directly from Lay-Z-Boy? I'm just wondering if part of the problem could be the "middle men".

Bought direct from La-z-boy, did their custom fabric with the higher grade and special warantee. Still crap and still no help from them.

ReneeA
01-22-2011, 08:37 AM
I'm curious, for the people that had problems with their Lay-Z-Boy furniture, how many of you bought directly from Lay-Z-Boy? I'm just wondering if part of the problem could be the "middle men".

We bought direct from Lay-Z-Boy and have had the worst experience with them. The cording that supported the cushions on our couch pulled out, the cushions are flat, the material on it shredded on it's back (and it's totally protected by the walls of our living room...I have no idea how that happens. The recliner we bought NEVER worked properly. They came out for repairs once after spending hours and hours and hours on the phone with customer service. The problem was never fixed (had to do with the swivel being installed inproperly) and they claimed they couldn't do anything else and wouldn't come back out.

We paid $2200 for the couch and the recliner 10 years ago - so certainly not their cheap stuff. We upgraded the fabric at the time, added the swivel to the recliner, and got fabric protection added. It is completely destroyed now, and we are looking at furniture to replace it. I will never purchase their products again.

lovesmurfs
01-22-2011, 10:12 AM
I'm curious, for the people that had problems with their Lay-Z-Boy furniture, how many of you bought directly from Lay-Z-Boy? I'm just wondering if part of the problem could be the "middle men".

Right at the Lazy Boy store -- nearly $7,000 worth of complete living room furniture. I have no doubt that Lazy Boy even up to 10 years ago was THE place to get good, long-lasting furniture. Mine I bought in 2007 is just garbage.

angwill
01-22-2011, 11:00 AM
I bought mine in 96 was from a middle man but it was still Lazy Boy so I don't think it is any different. Like others our set was near $4000 for the recliner couch and love seat. This was the one where these black wedges started falling out immediately. Our material pulled up kind of like if we had a cat that was clawing it. The cushions going flat was within the first year. Then the one end recliner was crooked within about 2 years. I wish they would have come out to fix it but they told us we had no choice but to ship it to them since we are in the middle of nowhere and that would have cost us $300 for one piece to be sent. Afterward we bought just a couch in leather on sale for $650 so far from the best quality and it has been beautiful for 7 years now. The cushions and leather are going strong and are like brand new but it is not a recliner either.

ssawka
01-22-2011, 12:50 PM
hmmmm, it seems Lay-Z-Boy has a quality assurance problem if so many people love them and have had no problem, where as an equal number of people have had nothing but problems.

Does anyone else have a suggestion for manufacturers to look at without spending a fortune? I absolutely despise buying furniture! It's so expensive and most of it is $#!+

CuteAndFluffy
01-22-2011, 01:06 PM
I had terrible experiences with Lazyboy furniture--seats sinking/springs breaking/arms coming loose/wear on arms. I would not buy from them again.

I've been very happy with Rowe furniture. Stylewise, they tend to be more modern, which I like. Both couches I have are constructed well, though the one with less expensive fabric has shown some wear.

With any furniture, I think upgrading to nicer fabric is a worthwhile expense if you possibly can. The cheaper fabrics tend to pill and pull more often and look worn. I'd also suggest going with a non-solid (tweed works well) because they show dirt and stains less.

JoiseyMom
01-22-2011, 01:32 PM
My mom bought a lazyboy sleeper couch and recliner chair about 19 years ago. The chair is still going strong at my DS's house, fabric and mechanisms all doing well. The couch lasted over 15 years, and if someone had wanted it when my brother moved it would probably still be around.

Now, that being said, (sorry to hijack), when we bought new furniture 2 years ago I was told by an Ashley salesperson that LB had changed where and how they made their furniture and their quality was down. Was this true, I have no idea. I doubt it today, consdering the fact that everything else he said to me was lies. Do not buy recliner furniture from Ashley! They are crap...sigh.

We were told that they would hold up, he promised us up down and sideways , and we bought the insurance on it and he said that would cover repairs to the recliners. Well the insurance company says, nope it is manufacturer defect, they won't touch it. Ashley came out and said that the warranty, labor was for 1 year, even though it is a defect? Sigh...so I wrote a lovely letter. Oh, I was also told they have to take the furniture from my house and it would be gone for 2 weeks!

As of now, the person I have spoken too is willing to only charge us 1/2 of the labor, which would be 15/hour and they will do it in my home. And it shouldn't take more then 5 hours to replace 2 mechinisms, and I won't be charge for more then that. Considering that wood pieces and bolts also fell off, I am rather dismayed. I was told that if they break again, it would be the same deal, they pay parts, we pay 1/2 labor. I do plan on getting it in writing. I guess paying $75 to fix my couches that should never have broken in the first place is what I am going to have to do.

As much as we love recliners, I don't think I will ever buy another one again. It is sad that I have to pay for their defect and shoddy merchandise. I would love to find and yes be willing to pay for furniture that will hold up they way they used to.

mtblujeans
01-22-2011, 01:45 PM
I haven't read the rest of this thread but I would like to share our experience with a LB reclining love seat. Our family room is downstairs but we decided to move the love seat upstairs when the kids all went away to college....just DH and me now. Somehow, one of the arms on the love seat got damaged moving it. We figured we could have it repaired but didn't do anything about it. This winter, we rearranged the living room area upstairs, moved the love seat, and turned it over to vacuum under and around the base.

The arms on this love seat are cardboard under the upholstery, explaining how the arm got broken! It doesn't appear to be repairable....unless we take it in to have the CARDBOARD replaced!!

We have agreed to never buy another couch unless we can turn it over in the showroom and look at how it is built inside! :headache:

linnylu
01-22-2011, 03:10 PM
Well, I think that I'll avoid Lazy Boy. I can't stand furniture shopping and I also can't stand deciding what furniture to purchase for our family room.

My dd wants an L shaped sectional. I am not sure- have always been a couch and loveseat person. Any votes for a sectional?

drnriordan
01-22-2011, 04:48 PM
We bought a Lazyboy sofa nearly 7 years ago and it is fabulous. The cushions are all still very plump and the fabric has held up beautifully. They also stand behind their product. About 2 years after we purchased it, a friend was perched on the very back of the sofa and cracked the top rail (underneath the fabric) of the back. Our store took it in and repaired it and you would never know it had been repaired. It was a great buy as far as I am concerned.

aejammers
01-22-2011, 04:50 PM
Its the worst junk in the world. I own their home theater seating. Crap.

aejammers
01-22-2011, 04:51 PM
Forgot the link- here's my husband's review of how La-Z-Boy puts their furniture together.

http://tarnaeluin.wordpress.com/2009/09/20/la-z-boys-lazy-construction-literally/

Shirt cardboard! Can you believe that?

smileycrissy
01-22-2011, 05:36 PM
I like my Lazy Boy furniture. We bought it roughly 4-5 years ago and it's still holding up without any problems. We checked out a lot of furniture stores when we were looking to purchase a sofa and so many of them were offering cheap quality for high prices. We knew we wanted a sectional and we wanted it to feel comfy. When we sat down on the floor model of our sectional we didn't even know it had a sleeper because you couldn't feel it thru the cushions. I was very impressed by their fabric selection. I don't remember the name of our sectional but we haven't had any problems with it, and thats with two cats who have lots of hairballs.:rotfl:

To the OP I would say check out Lazy Boy. It doesn't hurt to look. But I would be prepared to check out all the furniture stores in my area. It might seem like a lot but in the end you'll definitely be able to narrow down a few sofas that you like. Different people have different comfort levels.

mtblujeans
01-22-2011, 05:55 PM
Forgot the link- here's my husband's review of how La-Z-Boy puts their furniture together.

http://tarnaeluin.wordpress.com/2009/09/20/la-z-boys-lazy-construction-literally/

Shirt cardboard! Can you believe that?That is exactly what our love seat looks like inside. The cardboard has broken away from the bracing. We bought our love seat about 10 years ago. If we had had little kids that like to sit on the arm of the couch/love seat, I can see where they would have gotten hurt by sitting on this arm of this piece.

Swimalie
01-22-2011, 08:38 PM
I sit on the arms of our love seat and couch occasionally and I can tell you that they are made very well. Our set has also survived a cross country move and my son having the stomach flu all over the couch. Cleaned up with ease (we have fabric with the protection).

Lisa loves Pooh
01-22-2011, 08:50 PM
All we have is a recliner and we have had it for 11 years. It still works just fine and the cushion is all there. My husband loves the chair. And the arms have held up to posteriors using them for seats.:thumbsup2

We bought our couches from Ashely though. They have recline features...and are very comfy.

Melrosgirl
01-23-2011, 07:17 AM
If you are looking at their motion furniture (the recliners), I believe it's very good quality. I wouldn't buy regular couches there, but for reclining couches, yes. We have a Lazy Boy recliner couch and chair in our basement (leather) and it's held up great over 6 years.

Swimalie
01-23-2011, 07:57 AM
If you are looking at their motion furniture (the recliners), I believe it's very good quality. I wouldn't buy regular couches there, but for reclining couches, yes. We have a Lazy Boy recliner couch and chair in our basement (leather) and it's held up great over 6 years.

Just to add, mine is not motion, not reclining and it's holding up great after 5.5 years. Ours is fabric. So we have the opposite of what you have and yet ours is holding up great as well. I'd say you can get great furniture from them as long as you are willing to research the level of fabric (make sure it's on the higher grade of their fabric) or leather (I've never bought leather and won't after I've seen what my mother in law's looks like but if there are grades to leather, get a higher grade)

ReneeA
01-23-2011, 10:46 AM
Just to add, mine is not motion, not reclining and it's holding up great after 5.5 years. Ours is fabric. So we have the opposite of what you have and yet ours is holding up great as well. I'd say you can get great furniture from them as long as you are willing to research the level of fabric (make sure it's on the higher grade of their fabric) or leather (I've never bought leather and won't after I've seen what my mother in law's looks like but if there are grades to leather, get a higher grade)

Or you can upgrade to their highest grade of fabric and it could shred. And the cording could come out of the cushions on the couch...like what happened to ours after a year.

aejammers
01-23-2011, 12:42 PM
All we have is a recliner and we have had it for 11 years. It still works just fine and the cushion is all there. My husband loves the chair. And the arms have held up to posteriors using them for seats.:thumbsup2

We bought our couches from Ashely though. They have recline features...and are very comfy.

Probably sometime in the last 11 years is when La-Z-Boy got lazy and sloppy. When you call up La-Z-boy and complain, first they will try to tell you that their furniture is not made of shirt cardboard, but out of regular corrugated cardboard. I guess they think that means its top notch stuff. At least they didn't claim it was a "green program" to save the forests.

When you tell them that you cut the furniture open and have picture proof of what is inside then they will stop the conversation and inform you that your pieces cannot be returned.

Now that's customer service for you!

We bought our cardboard furniture straight from La-Z-Boy.

Maybe some of their furniture is good - maybe not. You won't know until after you can't return it. Save your money - don't end up with $3K worth of leather wrapped cardboard like me.

mtblujeans
01-23-2011, 01:41 PM
I'll say AGAIN that I would not buy furniture in future without turning it over in the store and taking a look at the framework of it.

honeydiane1953
01-24-2011, 04:13 PM
Yes Lazy Boy is good furniture. I have a lavender slipper chair. I've had it for yrs and it's in great condition.