Loews Card ?

[Ruth B]

Does anyone know if you have to physically have your card. I have register but lost my card?. I still have the memebrship number . I have been on the Lowes site but can't see how to order a new one.
Thanks
Hi
thanks for your help. I emaled them and they said they would put another card in the post. I also got a email from RPR saying they had added my Lowees number to my reservation! :sunny:
Best wishes
Ruth

[LuvTony0508]

I also booked through Universal Vacations, from what I understand if you book through a third party your room stay is not counted toward card upgrade, what's the "word on the street" about this? I just signed up for my card today but have had ressies since february for our July 8-11 stay at HRH. I was already upgraded for free to a club room, what would be the benefit of using my new card number?

[lookingforward]

I am one stay away from platinum and just stayed at RPR club on a florida resident rate. I wanted to get the visit to count so I paid little over $30 to upgrade to regular rate and got credit for the visit, late check out and ammenities. It was worth it to me to guarantee the credit, but sometimes they credit anyway in my experience.

[Pooh Fan]

How do I find out how many more stays/nights I need to get to the next level? I know that I am getting close to being Platinum, but I would like to see how many more nights I need.

[Pooh Fan]

Just bumping this up. Does anyone know if there is a way to check how many more nights you need to make it to the next level?

[lookingforward]

Hey Pooh Fan! Yes, just call the Loew's First customer service line. They will tell you how many qualifying visits you have. The women I spoke to said sometimes the computer gives people credit for discounted stays and it is the computer that assigns status. She did tell me that I was one stay away, I am not sure how often they rerate the accounts.

[Mom2Ashli]

I have a question. Did anyone pick the "Surprise" Regional Gift under membership preferences?

I can't decide which one I want to pick......

[Motherfletcher]

RPR is a wooden basket filled with nasty candy and a sea shell with the hotel's logo carved on it.
PBH is a CD of Italian music, fruit and water.

[Mom2Ashli]

RPR is a wooden basket filled with nasty candy and a sea shell with the hotel's logo carved on it.
PBH is a CD of Italian music, fruit and water.

Thank you. I picked something else.

[LGithens]

We're staying at RPR next weekend for the first time, and I booked our reservations online using the AAA rate. We had the Lowes card at the time, but neglected to put it on the reservation. I want to make sure we get the welcome gift, (though I can't remember what I signed up for!) Can I call somewhere to let them know we're members? What is the chance of getting an upgrade in early Aug?

Thanks
Lori :sulley: :tink:

[Motherfletcher]

You really don't need to call. They can add your number at check in. You can tell them at the time what amenity you would like. The milk and cookies are great!

[tink606]

Does it matter if you have and APH rate? Can you still add the number at check-in and recieve the welcome gift? :confused3

[Motherfletcher]

Does it matter if you have and APH rate? Can you still add the number at check-in and recieve the welcome gift? :confused3
I have.

[tink606]

I have.

Have you done this and gotten it even if you have an APH rate?

[Motherfletcher]

There was a short stretch where Loew's was trying to clamp down on the "qualified stays". I think that problem started when Loew's was confronted with a large number of third party users like Priceline, Hotwire and Hotelkingdom. My first stay was using Hotwire and I received credit by just asking for them to add the LF number to the bill. I received an upgrade to Bay View and the amenity of $10 off the minibar bill. I think I was denied the amenties or a late check out on only 2 occasions and both were at RPR using APH. Since I knew that APH was not a qualifying rate I have never fussed about not receiving them because I knew that I could buy lots of milk and cookies with the difference between APH and even AAA (which does qualify).
When Loew's made me Platinum (from APH stays) there has never been a problem receiving the amenities, newspaper or late check out of up to 4 hours beyond regular check out.
Loew's First once had a promo during the winter that if you stayed twice in a short period of time that they would give you a free night with your next stay. I used APH for the 2 single night stays and even got the paid night that accompanied the free night using APH rates. In the end I got a PBH deluxe club room for $129/night. Another time we were upgraded from an APH $208 Bayview room to a top floor one bedroom Villa Suite with club access that had to be an $800 room.
The hotels want repeat customers and Universal wants repeat customers so I think Loew's does a pretty good job of taking care of the Universal customers (AP Holders) and even Florida residents (FLO).
We are staying at Loew's Miami Beach next week and I have nailed down an upperfloor St. Moritz suite with a separate bedroom, 2 large flat screen TVs, antique claw foot tub and 2 free rollaways. I have been in email contact with the VIP Manager and he continues to assure me that he will take care of us. I used the Signature Summer promo for the $199 rate which is less than half of the Ritz Carlton SoBe.
Loyalty to Loew's has paid off for us.

[tink606]

Motherfletcher

Thank you so much for your help. I emailed uo customer service and they went ahead and added the number to both of my ressies. Ill be going in Oct for HHN and Nov. for my honeymoon. thank you again for your help :thumbsup2

[MrsJobba1]

Can I apply for a loews card even though I like in the UK.

Will they send me a real card, or just give me a number like DCL Castaway club?

Does anyone have the phone number I can call from the uk?

Many Thanks

[Motherfletcher]

http://www.loews-first.com/loewsfirst_application.asp
Here is the application form online.

[tubtruck]

Yes I am from the UK and applied for a Lowes card, It arrived about 4 weeks later. I have used it once in July but was disappointed, got the fast check in but no milk and cookies in the room.

[Scrappy Annie]

Good Evening Universal DISer's. I am in the process of recuiting Cheerleaders for the WPASADI Contest to begin sometime tommorrow!! Our Team is representing the Orlando Hotels, Universal (THE BIG U) and SeaWorld Boards!!! Please consider being an Audience Member and Cheerleader! Our Team is the Best and can use our support!!!! Other Boards have Had a Huge Turn Out for Cheerleaders and I know that we can scrap up a few more of you!!! We are going to Have a BLAST and hope you will Join us for the Ride!!! Just Click on the Link in my Signature and Stop in to Say Hello!!!!! Hope to See You There!!!!!

[vatmark]

I just applied for the LF card. Planning on an 08 trip in June. Is there other ways to increase your LF membership then just hotel stays? I read something about American Express members on the site but wasn't sure what the deal was. Is it just if you use your American Express card to charge the room or what?

Annie

[googler]

Call 800-Loews12 and tell them you're calling for a status comp. They'll ask from which hotel chain and what level and then tell you what you will be bumped to. THen you fax then the printoff/statement showing your status with the other hotel chain and walla. I know Hilton Diamond gives you Loews Plat. and I think I read that someone also got Plat. with Hilton Gold.



I just applied for the LF card. Planning on an 08 trip in June. Is there other ways to increase your LF membership then just hotel stays? I read something about American Express members on the site but wasn't sure what the deal was. Is it just if you use your American Express card to charge the room or what?

Annie

[vatmark]

Thanks for that info. I think I will try that. DH has Hilton Gold so it is worth a try.

Annie

[cotomom]

So I booked us through the Universal website for the stay 4, play 2 free or some such deal in July, 07. I just got my lowesfirst number and called to have it added. The reservationist said it would NOT give me any benefits since I'm booked with a vacation package, not a room only. Oh well, worth a try! popcorn::

[rpbert1]

Would you not have been better booking a room , especially if you have AAA and buying the 7 day tickets for $85 each with what you would save , plus it would count as a stay on your loews first

[vatmark]

It's a good thing to know that the packages don't count on the Lowes First. I'll keep that in mind when I book.

Annie

[LoveBWVVBR]

Can anyone tell me if I can get Lowes Platinum for being a Starwood Gold member or a Platinum Amex cardholder?

[Michelina]

So I booked us through the Universal website for the stay 4, play 2 free or some such deal in July, 07. I just got my lowesfirst number and called to have it added. The reservationist said it would NOT give me any benefits since I'm booked with a vacation package, not a room only. Oh well, worth a try! popcorn::

That isn't right - we are Loews Gold and I booked this package for a May stay. We were able to upgrade from a double bed garden view room to a deluxe king at no charge with our Loews benefits. I would definitely call back!!

[wwessing]

My understanding is when you sign up you are considered a "blue" member. Are there any benefits with this? It seems from the posts I have read that perhaps fast check in and some type of gift (milk n cookies; wine n fruit, etc). Does every member get these perks every time you stay at this chain, no matter your level?

Also, I read a couple of posts which indicated you might be able to upgrade your level, or status, faster than by hotel stays alone, but I was a little confused by this. Any help for the newbie?

I also wanted to ask if you accured "points" or whatever it is you accrue, by nights stayed or dollars paid?

[Ruth B]

My understanding is when you sign up you are considered a "blue" member. Are there any benefits with this? It seems from the posts I have read that perhaps fast check in and some type of gift (milk n cookies; wine n fruit, etc). Does every member get these perks every time you stay at this chain, no matter your level?

Also, I read a couple of posts which indicated you might be able to upgrade your level, or status, faster than by hotel stays alone, but I was a little confused by this. Any help for the newbie?

I also wanted to ask if you accured "points" or whatever it is you accrue, by nights stayed or dollars paid?

Yes your right. You start as a blue member and this gives you priroity check in line( have never had to use it ) choice of gifts( wine and nuts/ cookies and milk/ dog based gift). You get these each time you stay.
Also get upgraded to next room level( if availble) and late check out-if you request and its availble( have always got this when i asked). Access to the gym is also included.:goodvibes

[MelCald]

Yes your right. You start as a blue member and this gives you priroity check in line( have never had to use it ) choice of gifts( wine and nuts/ cookies and milk/ dog based gift). You get these each time you stay.
Also get upgraded to next room level( if availble) and late check out-if you request and its availble( have always got this when i asked). Access to the gym is also included.:goodvibes

Do I have to request a room upgrade, or will the do it automatically?

Thanks
Melissa

[wwessing]

Yes your right. You start as a blue member and this gives you priroity check in line( have never had to use it ) choice of gifts( wine and nuts/ cookies and milk/ dog based gift). You get these each time you stay.
Also get upgraded to next room level( if availble) and late check out-if you request and its availble( have always got this when i asked). Access to the gym is also included.:goodvibes

I was under the impression that you had to be a gold or platinum member for upgrades. If I am reading your post correctly, all I have to do is ask no matter what my level of membership and I will be upgraded (if available).

[Ruth B]

My understanding and experience is that if there is room availble then you will be upgraded. no need to ask- 2 out of 3 times it has happened to me :-)

MEMBERSHIP LEVELS(taken from website)
LOEWSFIRST BLUE
Apply Now! Eligibility Your benefits begin from your first stay. 3 qualified* stays or 6 qualified* nights entitles you to Gold. 10 qualified* stays or 15 qualified* nights entitles you to very prestigious Platinum
Welcome Amenity
Delight your senses with your choice of:
A bottle of red or white wine and nuts
Beer & Nuts
Fresh fruit and bottled water
Cookies and milk
A $10 Mini-bar Credit
A "Surprise" Regional Gift
A treat for your pet
Free room upgrade Upon arrival and if available. Enjoy a premium room, if available, guaranteed at time of reservation. **Enjoy a suite upgrade for only $35 per night, if available upon arrival.** Enjoy a LoewsFirst suite, if available, guaranteed at the time of reservation.**( gold and platium)
Late Checkout 3 hours beyond the regular check-out time, if available. 3 hours beyond the regular check-out time, if available.
Guaranteed Availability N/A Guaranteed reservations with 48 hours notice.** Guaranteed reservations with 24 hours notice.**
Access to the Fitness Center Tone your body with free access to our fitness center.
Partner Rewards With each qualified^ stay earn your choice of 500:
- Membership Rewards® Bonus Points
- American Airlines® AAdvantage® Miles
- Amtrak Guest Rewards® Points
- Midwest MilesSM.* With each qualified^ stay earn your choice of 750:
- Membership Rewards® Bonus Points
- American Airlines® AAdvantage® Miles
- Amtrak Guest Rewards® Points
OR
- 500 Midwest MilesSM.* With each qualified^ stay earn your choice of 1000:
- Membership Rewards® Bonus Points
- American Airlines® AAdvantage® Miles
- Amtrak Guest Rewards® Points
OR
- 500 Midwest MilesSM.*
Apply Now!

wish they had the minibar credit last time i went!!!

[wwessing]

Ruth,

Thanks for that post. I did not find that information when I registered. Excellent info. and makes my day! (I love upgrades)

So if I book a garden view room at hrh, the obvious upgrade would be to a pool view room. Is this too obvious or are there are different levels of garden view room?

If I booked a pool view room, what would the upgrade be?

[VacationD]

Help!!! So confused by all the "qualified stay" quidelines that I'm not sure if what I have booked will qualilfy or not...Here is what I've done...I have booked a 2Queen-pool view room from July 4 -12 at RPR through Universal using the master card promotion of stay 5 nights get 1 night free...(it offered a free up grade to pool view with this promotion)...will this work on the Loews card.. I've already applied for the Loews Card and received my number, but haven't added it to my ressie. yet. Will I be able to receive any perks/ or upgrades. Also, do they ever let you upgrade to club level or pay additional to do so?? Also, since I will be staying 8 nights will any part of this stay be under "gold membership"?? I'm starting to wonder if I should of just booked AAA and been done with it...you can drive yourself crazy second quessing to make sure you got the best deal. Any help or tips would be greatly appreciated....

Thanks
D

[Melanie230]

I did the same promotion but I dont think they qualify as Loews First benefits. There were no AAA discounts for June when I booked our stay. The mastercard deal beat the regular price by a long shot. We got the Hard Rock Hotel for 6 nights pool view for $1600 including tax.

[calgarygary]

Help!!! So confused by all the "qualified stay" quidelines that I'm not sure if what I have booked will qualilfy or not...Here is what I've done...I have booked a 2Queen-pool view room from July 4 -12 at RPR through Universal using the master card promotion of stay 5 nights get 1 night free...(it offered a free up grade to pool view with this promotion)...will this work on the Loews card.. I've already applied for the Loews Card and received my number, but haven't added it to my ressie. yet. Will I be able to receive any perks/ or upgrades. Also, do they ever let you upgrade to club level or pay additional to do so?? Also, since I will be staying 8 nights will any part of this stay be under "gold membership"?? I'm starting to wonder if I should of just booked AAA and been done with it...you can drive yourself crazy second quessing to make sure you got the best deal. Any help or tips would be greatly appreciated....

Thanks
D

The Master Card promotion is probably not considered a qualifying stay but add your LF number to it anyways. Last year we had a 5 night stay on an APH rate, which is a non qualifying rate. Although we did not receive LF benefits during our stay, we were upgraded to platinum status for future stays. The only other time we had stayed at Loews was for one night. So as I said, add your # as you never know what will happen.

[DoleWhipMom]

I would check the prices again. I was able to get AAA rate for our stay at PBH for July 4th week and got my upgrade to a deluxe room because I'm a gold level member. All my other stays were using a combination of Entertainment and AP rates and I still got credit for my stays. They are also offering specials (same as AAA) now for that time period.

I bought our tickets for 7 days in combination with Blue Man tickets. Because I bought both, our 7 day tickets came out to $71.

[Pixie Power!]

I had never heard of this card until today :woohoo:

Ive read that they match other hotel reward status, as Hubby is a Diamond card holder for Hilton, would it be best to call and join over the phone and ask for this to be done at the same time or join on-line and then call?


We are only staying for one night during this trip but it seems worth joining anyway.

Thanks

Emma

[Pixie Power!]

I had never heard of this card until today :woohoo:

Ive read that they match other hotel reward status, as Hubby is a Diamond card holder for Hilton, would it be best to call and join over the phone and ask for this to be done at the same time or join on-line and then call?


We are only staying for one night during this trip but it seems worth joining anyway.

Thanks

Emma


OK ive just joined on-line and have also called to check about the status match thing. A lovely lady confirmed that they still do this and as I dont have access to a fax if i scan in the statement confirming our Hilton Diamond staus to info@loewsfirstcs.com they will sort it for me. I plan to do this, leave it a few days and call back if i havent heard from them just to ensure its been done as i want to book our night at HRH asap.

Thanks for the heads-up re this card! Excellent info!

PP

[sr6888]

We are Hilton Honors Gold and I called and was upgraded to Platinum level. They said it would take a few days to process so I called back and was told I was Platinum. I received a letter and card in the mail about a week later that indicated the Platinum level :cool1:

[LoveThatDarnMouse]

Two questions from a Newbie on this board: 1)What is an APH rate and 2) Where do I sign up for the LF card?

[rpbert1]

http://www.loews-first.com/Loewsfirst.asp

sign up here.
APH is Annual Pass Holder, i.e an annual pass for Universal

[Kelly in Kansas]

Is this still available?

[damo]

Is this still available?

Yes.

[LoveBWVVBR]

We are Hilton Honors Gold and I called and was upgraded to Platinum level. They said it would take a few days to process so I called back and was told I was Platinum. I received a letter and card in the mail about a week later that indicated the Platinum level :cool1:

Why did they give you platinum for being a HHonors Gold member? We're SPG Gold, and I'd LOVE to get upgraded to Loew's Platinum!

[mrsswat]

We have a AAA rate for a club deluxe in Aug. We just joined the LoewsFirst. Will we be eligible for an upgrade? Are there upgrades above the club deluxe available for new members? Should I ask? What do I ask for? Also, do I need to request a balcony? Should I do that before we go or just when we get there?Thanks, looking forward to our first stay!!:)

[Catrinabeach]

Do I need to have the card when we check in ? I applied months ago and have the number but never received the card. I just emailed them to ask about it. But what do I do if I don't get it in time ?

[calgarygary]

Catrinabeach, just make sure that your LF number is on your reservation and take the number with you just in case. Not having the card should not be an issue if the number is on your reservation.


mrsswat, I could be mistaken but I believe that as you already have a club, deluxe that you won't have any upgrades available to you at check in. The typical upgrade for new members is from garden to pool view and having a deluxe room may eliminate you from that type of upgrade. As I mentioned above, make sure that your LF number is on your reservation.

[mrsswat]

thanks - that's what I thought. I emailed them a few days ago asking how to get my number on my AAA reservation but haven't heard back from them yet. Is that normal? Usually when you email something like this you at least get a "thanks for your inquiry, we'll get back with you soon". I haven't heard zilch.

[Sharon G]

thanks - that's what I thought. I emailed them a few days ago asking how to get my number on my AAA reservation but haven't heard back from them yet. Is that normal? Usually when you email something like this you at least get a "thanks for your inquiry, we'll get back with you soon". I haven't heard zilch.

I too have a reservation through AAA that I need to have my Loews 1st # added to. I called Universals Res #, and they politely told me that they cannot alter a 3rd party reservation. So I called AAA and had them add it. :)

[mrsswat]

thanks - I will do that asap!!:)

[Tandyc]

I'm sooo lost. We have just decided to take the plunge and head for Orlando for Spring break in 2008. I thought the only way to get fotl passes (or any kind of fast pass wanna-be ability) was if you stayed on sight. Is this true?
If we stay on site it soulds like Loews cc are helpful. Everytime I found the web address in this thread it does not work. Anyone know how to apply? I have AAA also, is that enough? I do not have a master card, but will get one if that is needed. If I book with an on-sight hotel do I get a better ticket price? What promotions are available and which would be best for the 4 of us. (2 adults and my 2 dss 15 and 13 then)

Thanks so much for all the advice and catching me up on the best deals.

Tandyc

[bubba's mom]

I'm sooo lost. We have just decided to take the plunge and head for Orlando for Spring break in 2008. I thought the only way to get fotl passes (or any kind of fast pass wanna-be ability) was if you stayed on sight. Is this true?
If we stay on site it soulds like Loews cc are helpful. Everytime I found the web address in this thread it does not work. Anyone know how to apply? I have AAA also, is that enough? I do not have a master card, but will get one if that is needed. If I book with an on-sight hotel do I get a better ticket price? What promotions are available and which would be best for the 4 of us. (2 adults and my 2 dss 15 and 13 then)

Thanks so much for all the advice and catching me up on the best deals.

Tandyc


Ok, let me try to help:

You can get FOTL 2 ways: stay onsite (room key is Express Pass & it's unlimited the whole time you stay onsite) ...the other way is to purchase the Express Pass Plus..but that is only good for 1x each ride.

If you stay onsite, the Loews First has benefits. You can use the fitness center, you get late checkout, you get room upgrade if available, you also get a welcome gift of your choice. You can go to Loews' website and look for the Loews First members area and sign up there..it's free. (Try here: http://www.loews-first.com/Loewsfirst.asp ) When you get your LF number, apply it to your reservation to get your perks.

Usually AAA is a good rate to get...rarely Annual PassHolder rate beats it. The supersaver rate they are offering now is pretty good (according to macraven). MOST times it is cheaper to purchase tickets separate from room (they have 7 days for $86 right now...an EXCELLENT deal!) You have to do the math and figure which is cheapest for you....if you want someone to help, just ask....we will help! Staying onsite doesn't have anything to do with better ticket prices (unless you are Fla. resident or AP holder)..... The "perk" of staying onsite, is that room key...unlimited FOTL/EP and 'next available' at restaurants......

Please ask if you have any other questions....hope I helped clear a few things up!

[Tandyc]

Thanks Bubbas mom. I do have a few more questions. How do I get the supersaver rate? and is this on the hotel or the tickets. Also AAA is a good deal on tickets or hotel. When I called to look at room rates they had no special rates available yet. She said it was too early.

How do I get the $86 for 7days deal? and will it last through April of 2008?

Tandyc

[bubba's mom]

Thanks Bubbas mom. I do have a few more questions. How do I get the supersaver rate?

It is advertised on their homepage (i think) www.universalorlando.com Just call the hotel and ask for it...or book it thru UO website.

and is this on the hotel or the tickets.

hotel

Also AAA is a good deal on tickets or hotel. When I called to look at room rates they had no special rates available yet. She said it was too early.

Most times AAA will try to get you a room and ticket package, but with the $86/7 day ticket, it's usually cheaper to book the hotel and tickets separately. You just have to do a little math is all. Typically, AAA will get you 20% discount on your room....and 10% on food and shopping in the parks.AAA is hotel AND tickets...hotel for 2008 is not available to book yet....should be within a couple/few weeks! (keep tabs on the boards...EVERYONE is waiting to book next year....I am waiting to book June 2008!)

How do I get the $86 for 7days deal? and will it last through April of 2008?

You can purchase them from UO website OR your local AAA should have them. Not available at the gate. It is only the second best deal from UO in many years, so a lot of people are buying them! They don't expire until you use it the first day (then you have 6 consecutive days left to use them)...Nobody knows how long they will offer them for, so grab 'em while you can! I know a lot of people are purchasing them now to use when Harry Potter-land opens in IOA...and that's not until 2009!

[Yarby]

I have used the welcome gift several times.

The cookies and milk were good, the wine was so-so, and the fruit was good. I was thinking about trying the beer and nuts for my next stay during HHN. I was curious if anyone has ever picked that option. What kind of beer? How much? Bottles vs. Cans? Thanks for any info.

[bubba's mom]

I have used the welcome gift several times.

The cookies and milk were good, the wine was so-so, and the fruit was good. I was thinking about trying the beer and nuts for my next stay during HHN. I was curious if anyone has ever picked that option. What kind of beer? How much? Bottles vs. Cans? Thanks for any info.

First of all.......

http://bestsmileys.com/welcome/9.gif

Second of all:

From RPR this past June......
1 jar of peanuts/1 jar of cashews/1 Amstel/1 Corona/1 Budweiser:

http://img.photobucket.com/albums/v283/barbpics/UO%20summer%202007%20Day%202/IMG_1231.jpg

[Yarby]

Thanks for the welcome, and the info

[bubba's mom]

Thanks for the welcome, and the info


You bet! :thumbsup2 That's what we're all about!

[tiggerguy2000]

I had a loews card from the opening of the hard rock but one year they deleted me from the system and was told I need all my receipts from my stays or they will just start another account.I could not believe that my account number was not any good since i was a platinum member.I am now a blue card member again and that stinks.

tiggerguy :thumbsup2

[bubba's mom]

I had a loews card from the opening of the hard rock but one year they deleted me from the system and was told I need all my receipts from my stays or they will just start another account.I could not believe that my account number was not any good since i was a platinum member.I am now a blue card member again and that stinks.

tiggerguy :thumbsup2

That's crap! :mad: They KNOW you can't produce those receipts! THEY should have the record somewhere ....based on your story, I am keeping every receipt from every stay! That sux they did that to you....sorry to hear it! (Bet you keep all your receipts now, huh?)

[tiggerguy2000]

You know it! and I have a card with the number and everything.it also still comes up when booking on-line in the loews member box.I quess because the only time I use it is for a HRH stay they did a computer upgrade and all numbers not used in a year will be removed.The funny thing was that I booked my room with that number but only found out when asked why my card status was not changed.It blows big time!!!!!!!!!!!

tiggerguy :thumbsup2

[LakeAriel]

We found a really nice bowl of fruit and bottled water in our room when we returned from the parks...Very fresh..apples, oranges, pears and kiwi. Nice perk!

[macraven]

I had a loews card from the opening of the hard rock but one year they deleted me from the system and was told I need all my receipts from my stays or they will just start another account.I could not believe that my account number was not any good since i was a platinum member.I am now a blue card member again and that stinks.

tiggerguy :thumbsup2

hrh has been open for many years........
if you don't use the loews first program each time you use a loews hotel, your status will change.

check the loews first website to see the requirements for each status and staying active. to keep the platinum status, you must have the number of stays per each year. if not, you drop back down.

i had a glitch some years back. i wasn't given credit for some years stay.
you don't need the reciepts like the tm told you.
if you are past 24 months of correcting the error, it would be too late.
they can not go back more than 24 months of giving you credit for the stays.

to be on the safe side, you should check at least once each 24 month stay.
that way you can find any error and have it changed then.

You know it! and I have a card with the number and everything.it also still comes up when booking on-line in the loews member box.I quess because the only time I use it is for a HRH stay they did a computer upgrade and all numbers not used in a year will be removed.The funny thing was that I booked my room with that number but only found out when asked why my card status was not changed.It blows big time!!!!!!!!!!!

tiggerguy :thumbsup2

you never lose your acccount number on the loews first program.
the status may change but if you only use the card once like you said above, the card status will be adjusted.
loews is now keeping accurate records on stays.

That's crap! :mad: They KNOW you can't produce those receipts! THEY should have the record somewhere ....based on your story, I am keeping every receipt from every stay! That sux they did that to you....sorry to hear it! (Bet you keep all your receipts now, huh?)

if you keep receipts, be sure to check with loews first at least once in the 24 month period prior. errors caught in that time period can be recredited to your account w/loews program

[gopherit]

That's crap! :mad: They KNOW you can't produce those receipts!
Unless, of course, you married the anal-retentive guy I call my DH, LOL. :rolleyes: We keep 3 yrs of ALL receipts - I mean EVERYTHING. Ya never know when you might need it!

Speaking of which - we had something else weird happen (not so much with a Loews status, but with the Loews ressie center). I made my initial ressie in January (for an August trip) and paid the usual 1nt deposit. Months later, I changed the ressie for better rates and location, and then again, I changed it a third time. During one of those changes, the clerk didn't just switch the ressie - she effectively "killed" the old one and made a new one. Trouble is, that initiated a new deposit but for some reason did NOT initiate a return of our original deposit. As OC about billing as DH is, he didn't even catch it - he saw the charge on our bill and lumped it with all our other vacation expenses - but I sure did, and dragged out the January charge card report and the email of our deposit to prove it. They fixed it for us, but it made me wonder how many times that might go "uncaught". Just something to be aware of, if you're like us and reserve early but switch them around later for better rates, location, etc. Probably a fluke, not the norm, but nonetheless....

[bubba's mom]

Unless, of course, you married the anal-retentive guy I call my DH, LOL. :rolleyes: We keep 3 yrs of ALL receipts - I mean EVERYTHING. Ya never know when you might need it!

Speaking of which - we had something else weird happen (not so much with a Loews status, but with the Loews ressie center). I made my initial ressie in January (for an August trip) and paid the usual 1nt deposit. Months later, I changed the ressie for better rates and location, and then again, I changed it a third time. During one of those changes, the clerk didn't just switch the ressie - she effectively "killed" the old one and made a new one. Trouble is, that initiated a new deposit but for some reason did NOT initiate a return of our original deposit. As OC about billing as DH is, he didn't even catch it - he saw the charge on our bill and lumped it with all our other vacation expenses - but I sure did, and dragged out the January charge card report and the email of our deposit to prove it. They fixed it for us, but it made me wonder how many times that might go "uncaught". Just something to be aware of, if you're like us and reserve early but switch them around later for better rates, location, etc. Probably a fluke, not the norm, but nonetheless....



WOW!!!! What a story! Bet they didn't count on your DH's record keeping.... :thumbsup2 Glad you shared...may help someone some day.... :rolleyes:

[GreyStr0ke]

Anyone here ever opt for the bottle of wine or beer as your check in gift? I'm debating on which to choose. Any thoughts or experiences would be greatly appreciated.

Edited*: Nevermind, bubba's mom gave me the answer i was ultimately looking for on page 21. I was hoping for at least a six pack of beer. Looks like we will be getting the bottle of wine.

[bubba's mom]

Uh...glad I could help :confused3 ....:rotfl:

Actually, someone here on the boards gets the milk & cookies, however, requests a Coke instead of the milk...she never has a problem. Our next trip I'm going to ask for all the same brand of beer, instead of 3 different ones. Our SIL and family usually get the nuts & bottle of wine....a BOTTLE it is. Dunno what kind (and don't have a pic...sorry :guilty: ), but next time we talk to them, I will ask.






I just hope I remember to post the answer :headache:

[GreyStr0ke]

That would be great if you found out the kind of wine. I myself don't drink the wine but 2 of the ladies that will be with us do. I just figured that the bottle of wine sounds like the best deal cause 3 beers just won't cut it :rotfl2:

[AlexandNessa]

3 beers? How cheap is the HRH? When I filled out my Express Yourself Checklist, I had to select the LF Gift I wanted. There was no way I could a check mark next to "2 beers." That's right. I just checked. Two whole beers.

[bubba's mom]

3 beers? How cheap is the HRH? When I filled out my Express Yourself Checklist, I had to select the LF Gift I wanted. There was no way I could a check mark next to "2 beers." That's right. I just checked. Two whole beers.

It was the RPR we were stayin' at that we got 3.....but, it shouldn't matter :confused3

Tried to call BIL last nite about some stuff (and was gonna ask about the wine), but got no answer :confused3 DH said he 'thinks' remembering someone hear "cheap wine"....but, Sister-In-Laws family are native to Italy, so that could be why someone said "cheap" :rotfl:

[GreyStr0ke]

I can only imagine that if they give you 3 beers then the bottle of wine can't be much better.

[Sleepy]

Probably not the case of Loews hotels, but around here, you can get a good bottle of wine for a few bucks. :thumbsup2

[rpbert1]

I got the 3 beers and nuts at RPR last year

[BiGGy]

I put down the local gift option and at HRH we got a HRH pin badge and a cd size tin with a chocolate in

BiGGy

[jtdl]

I put down the local gift option and at HRH we got a HRH pin badge and a cd size tin with a chocolate in

BiGGy

WOW! That's what I chose, I think I'll change it to the nuts and beer :thumbsup2

Anyone else get anything different for the local gift at RPR?

[macraven]

Actually, someone here on the boards gets the milk & cookies, however, requests a Coke instead of the milk...she never has a problem. Our next trip I'm going to ask for all the same brand of beer, instead of 3 different ones. Our SIL and family usually get the nuts & bottle of wine....a BOTTLE it is. Dunno what kind (and don't have a pic...sorry :guilty: ), but next time we talk to them, I will ask.




my ears are burning, someone is talking about me.......:laughing:

yup, i ordered the cookies and milk but substitute the milk for coke.

got home tuesday from my october stay at hrh.

told them to send the welcome gift at a certain time and it was.
received 3 huge cookies/one of each type, and 3 glass bottles of coke.

i stayed solo and thought what they sent up was generous, more than enough for one person.

[bubba's mom]

my ears are burning, someone is talking about me.......:laughing:

:rolleyes1

yup, i ordered the cookies and milk but substitute the milk for coke.

got home tuesday from my october stay at hrh.

told them to send the welcome gift at a certain time and it was.
received 3 huge cookies/one of each type, and 3 glass bottles of coke.

i stayed solo and thought what they sent up was generous, more than enough for one person.


Now THAT is interesting.... :scratchin ...glass bottles.... (didn't know they still made 'em :confused3 )

[horseshowmom]

Originally Posted by BiGGy
I put down the local gift option and at HRH we got a HRH pin badge and a cd size tin with a chocolate in

BiGGy

Anyone else get anything different for the local gift at RPR?


I'm interested in this too. I just found out yesterday that I'm going to get to stay at RPH next week. My gift choice is for the local gift, but if it's similar to what BiGGy got at HRH, I'd rather switch to cookies and milk (or Coke as macraven does ;) ).

Thanks for any help anybody can give! :thumbsup2


ETA: I called the PRH and was told that their local gift is a backpack with nuts, candy, and a shell necklace.

[macraven]

i stayed at rph last year and received the local gift for the loews first program.

i was not impressed with it but then, it was one year ago.

i prefer hrh all the time.

[horseshowmom]

Just an update. My local gift came with a bag, lots of candy, a jar of peanuts, a can of tropical trail mix, Minute Maid juice, a disposable camera, a sarong, a large bead necklace, a seashell with the RPH logo etched on it, and a travel mug.

Overall, it was pretty nice. I'm glad I went with it instead of the milk and cookies (my other preference). :thumbsup2

[horseshowmom]

Let me add one other thing. I read somewhere in my research about a poster who was given a comp card to the club level due to a problem with their room. I booked 3 rooms (for a conference) for 4 nights each (all with Loews First numbers). They were unable to upgrade us when I checked in (although the guy did try).

When he couldn't upgrade us, I told him that I knew they sometimes gave out passes to the Club Level and asked if it would be possible for me to get one of those. While he couldn't do it for all of the rooms, he did do it for my room.

The Club level is only in Tower 3, and my room is in Tower 1, but it's not a long walk.

[SnowWtch]

I know this has probably been asked before but do you get your welcome gift if you use an AP rate? I have my Loews' First number but not the actual card. I've been trying to get it since June and never have. It's on my ressie though. I forgot to mention we're staying at RPR for one night on Dec 2 for our anniversary.

[AlexandNessa]

I know this has probably been asked before but do you get your welcome gift if you use an AP rate? I have my Loews' First number but not the actual card. I've been trying to get it since June and never have. It's on my ressie though. I forgot to mention we're staying at RPR for one night on Dec 2 for our anniversary.

Only if you are lucky. You are not entitled to a LF gift with an AP rate. Sorry. :sad1:

[gopherit]

This may have been posted - but anybody recall what the current "local gift" is for PBH?

I was thinnking we would do the milk/cookie route... although the Coke / cookie thing sounds cool too - my kids think it's so "AWESOME" when they get "glass" bottles of beverage, LOL. (Probably not a good sign for their college "party years"!!:sad2: ) Single items like a pin or badge or chocolate CD would likely just incite a 3-stooges riot between them, though...

http://i119.photobucket.com/albums/o150/n8ufnykr/Smilies/3StoogesSmiley.gif

[everylastbreath]

I find these long threads very difficult to get the info. from, so I'm just going to ask and hopefully someone can explain.

I am in the thinking stages of a Universal vacation for Aug 08, and I'm reading, Lowes First Card discounts, Supersaver discounts, book room only, book package, and getting very confused. I normally book straight through website w/tickets, I get a discount from my employer (vacationclub) but would I get a better deal if I sign up for the Lowes first card? Do I then book through Lowes website or regular universal website? I understand the Lowes first card gives you upgrade (?even for 1st time use?) would I book below the offer I really want to get the upgrade? Should I ask for it or would I be given it automatically? I was thinking of Club level, so I guess I would book standard Club and get the Deluxe Club? Would I book the tickets at the same time as room or should I do that sep.? Sorry so many questions, I am just trying to get the best deal possible. Think we want to stay at HRH. Help!

[bubba's mom]

I find these long threads very difficult to get the info. from, so I'm just going to ask and hopefully someone can explain.

I am in the thinking stages of a Universal vacation for Aug 08, and I'm reading, Lowes First Card discounts, Supersaver discounts, book room only, book package, and getting very confused. I normally book straight through website w/tickets, I get a discount from my employer (vacationclub) but would I get a better deal if I sign up for the Lowes first card? Do I then book through Lowes website or regular universal website? I understand the Lowes first card gives you upgrade (?even for 1st time use?) would I book below the offer I really want to get the upgrade? Should I ask for it or would I be given it automatically? I was thinking of Club level, so I guess I would book standard Club and get the Deluxe Club? Would I book the tickets at the same time as room or should I do that sep.? Sorry so many questions, I am just trying to get the best deal possible. Think we want to stay at HRH. Help!





Yes...it can all be very confusing...but we'll help you out.....

First of all, the Loews First card is a "perk" card, not a "discount" card. Even when you first apply (Blue Level), you are entitled to 'perks' and an upgrade at check-in...IF available (and going in August, you might get lucky, but don't count on it!) The more stays you accumulate, the higher your status goes. When you reach the Gold level, you'll get your upgrade at the time of your reservation IF available (or suite upgrade for $35/nite at check-in IF available). When you reach Platinum level, you get the suite upgrade at time of reservation IF available.... (which, if you call early enough, "at time of reservation IF available" IS usually available).

It is usually more economical to book room and tickets a la carte vs. package. Most common room discounts are: SuperSaver, Annual Pass Rate, AAA and Fl. resident....(with AAA the MOST common....APH after that). Tickets can be purchased at AAA or thru Universal website...I would not recommend purchasing them at the park, usually more money if you don't purchase them in advance. You can PURCHASE them in advance and pick them up at the "kiosk" at the park entrance tho....

You can book your room thru either Universal OR Loews site...doesn't matter...altho, most report the SuperSaver rate "out" on the Loews site before the Universal site....

When booking a room, you book the standard room... you'll get the upgrade from there. Being Blue level, you'll have to inquire about upgrades available. (There is a thread/sticky regarding the upgrades...I'll try to link it for you.)

I'm not sure about the Club levels at HRH cuz we only stayed one night at HRH and it was standard room....but, someone will know the answer.....

[bubba's mom]

Here's the link to understanding the upgrades....

http://www.disboards.com/showthread.php?t=1477443

[1andrea]

When you make a reservation using AAA rate (or AA rate in the UK) do you have to call or can you enter this on an online booking? Also what sit do you book on?

I need to work out if it will be worth signing up with the UK AA to be able to get the discount.

Thanks

Andrea

[rpbert1]

Andrea ,you need to call the reservations number 1-888-273-1311 , and ask for Triple A rate not AA or they will not know what you are talking about.

[granolacruncher11]

Are Canadians able to get rates using CAA?

[jtdl]

Are Canadians able to get rates using CAA?

Yes - CAA is the same as AAA.

[Anything Disney!]

:confused3 If I made my ressie through Universal Vacations, not Loews I was told I could not add my Loews First number. I understand that I would not qualify for the hotel points, but thought I'd get the check in gift? Anybody else have experience with this?

[bubba's mom]

I believe Universal Vacations is a third party...not eligible... Did you read this: http://www.disboards.com/showthread.php?t=1477443

I haven't had the 'experience' as we always use AAA..... sorry can't help ya there....someone might come along :rolleyes:

[Anything Disney!]

Yep, I hear that Universal is considered third party. Too bad they don't tell you that when you book, but then nobody book with them!

[bubba's mom]

Yep, I hear that Universal is considered third party. Too bad they don't tell you that when you book, but then nobody book with them!

What is your cancellation policy? Can you cancel w/ UV and rebook w/ another rate? (like AAA or SuperSaver & book yourself?) Then, you'd be eligible! ;)

[Anything Disney!]

Uni has yet to send me confirmation. I've requested it 2 times since they charged the balance on my card 4 days ago. I called them again an hour ago and they told me 2 hours and I'd get e-documents....Still waiting. I think cancellation policy is 6 days. I am AAA, so I'm currently surfing! :cool1:

[parentsoffour]

I just received my Loews First Card after ordering it only 9 days ago. Pretty good service! I know that others have posted indicating that they were having problems receiving their cards so I thought some might be interested to learn how quickly I received mine.

Barney

[bubba's mom]

I just received my Loews First Card after ordering it only 9 days ago. Pretty good service! I know that others have posted indicating that they were having problems receiving their cards so I thought some might be interested to learn how quickly I received mine.

Barney

Welcome to the DIS! :thumbsup2 That is quick service! Usually takes months....maybe a new year resolution by Loews to get them out quicker? ....or they weren't busy? :confused3 Either way...congrats!

[jtdl]

Yep, I hear that Universal is considered third party. Too bad they don't tell you that when you book, but then nobody book with them!

This is an email I received from Loews regarding Universal as being third party - it is true - apparently even though they post the exact same rates and I can pull up my Universal ressie (supersaver) on the Loews website - I'm not eligible for Loews First anything - not even the fitness centre! Total crap in my opinion AND I'M NOT HAPPY WITH LOEWS. If I booked with Expedia I would not be able to pull up my ressie on the Loews site - that is third party! I'm not going to waste my time and effort cancelling and rebooking with Loews - the point is the principle of the matter - booking with Universal should not be considered third party. I've read on these boards many people who have booked directly with Universal have gotten the perks - so how do they distinguish who gets them and who doesn't?!

Thank you for contacting us. Unfortunately, reservations booked through Universal are considered third party bookings and are non-qualifying under the LoewsFirst Terms and Conditions (http://www.loewsfirst.com/loewsfirst_terms.asp). Group, negotiated, third party, government, Universal PassHolder and Florida residents’ rates do not qualify for LoewsFirst benefits. Unfortunately, if a stay is considered non-qualifying members are not entitled to LoewsFirst benefits, which includes the welcome gift or free access to the fitness room.

To guarantee your next stay is qualifying, please book directly through Loews Hotels either by visiting loewshotels.com, by emailing this inbox with your reservations request, or by calling 1.800.LOEWS.11, our reservations line reserved exclusively for LoewsFirst members.

We apologize for any inconvenience.

[giords406]

If you want to use the fitness room and you show your loews card, how are they going to know where you booked? Are they going to look that up before letting you in?

[Motherfletcher]

I've visited the gyms/locker rooms several times and never have had the "qualifying" rate. They don't check/care.

[bubba's mom]

This is an email I received from Loews regarding Universal as being third party - it is true - apparently even though they post the exact same rates and I can pull up my Universal ressie (supersaver) on the Loews website - I'm not eligible for Loews First anything - not even the fitness centre! Total crap in my opinion AND I'M NOT HAPPY WITH LOEWS. If I booked with Expedia I would not be able to pull up my ressie on the Loews site - that is third party! I'm not going to waste my time and effort cancelling and rebooking with Loews - the point is the principle of the matter - booking with Universal should not be considered third party. I've read on these boards many people who have booked directly with Universal have gotten the perks - so how do they distinguish who gets them and who doesn't?!



I'm sorry this happened to you. :guilty: But the above posters are correct...you room key accesses the fitness center, you just have to show it, not sure how they check how you booked :confused3 .

Universal does NOT own the hotels...Loews does. Loews is 'renting' the land from Universal, maybe that is why booking thru UO is considered third party?

As far as your statement I've read on these boards many people who have booked directly with Universal have gotten the perks - so how do they distinguish who gets them and who doesn't?! that is luck of the draw....sometimes you just get lucky. I've read of people applying for Loews First cards before their first visit and when they've returned home from their trip, they've gotten a gold or plat card in the mail...clearly an error on Loews part....but it happens and some lucky duck out there is fortunate enough to benefit from it...... :confused3

I know you said you weren't going to cancel and rebook, but that's what we'd do.... depends what is important to you. Accumulating stays at the hotel to move your member status up? Welcome gift? Express privledge at the parks? All depends what is important to you and your family. Some people could care less about the welcome gift and only book the room for the keycard.....others, want to get to platinum status as soon as they can because they want the nicer rooms because they spend as much time in the room as the parks...... :rolleyes:

[apparition]

I would definitely recommend getting a Loews card.

My dad has had one since 2002 and each time we stay at the hotels we get an upgrade. This summer we get an upgrade to a suite at Portofino.

[bubba's mom]

I would definitely recommend getting a Loews card.

My dad has had one since 2002 and each time we stay at the hotels we get an upgrade. This summer we get an upgrade to a suite at Portofino.

I agree...the card is free and the perks that come with it are priceless :thumbsup2

[macraven]

:confused3 If I made my ressie through Universal Vacations, not Loews I was told I could not add my Loews First number. I understand that I would not qualify for the hotel points, but thought I'd get the check in gift? Anybody else have experience with this?




when i call loews, they transfer me to universal vacations.
i have always received the amenities for the loews card.
never have had an issue with it.

if you want to be totally safe, call and book with the hotel direct.

[grcmag]

we are checking in at hrh this thursday and very excited. i did join loews first program several months ago and read about the perks. we are staying in a club king room and i wondered if at checkin, is there a possible upgrade on club level that i could request if available? thanks.

[gopherit]

when i call loews, they transfer me to universal vacations.
i have always received the amenities for the loews card.
never have had an issue with it.

if you want to be totally safe, call and book with the hotel direct.

This is exactly what happened with me, too - I call Loew's and they transfer me to someone @ Uni. Perhaps the "loews - Uni" transaction has to be handled by a Uni person that knows you called Loew's first (LOL, is there a "loews-to-Uni" hotline?), or with the authorization to add that code, although I could swear that in one of my calls, the Loews person told me to dial Uni direct - which would mean that any of that would be lost.

I know too that when you call to check on a ressie - you can't do it through Loews - I had to call Uni. So this all seems kinda strange to me. But then, I'm one of those "lucky ducks" who got bumped to Gold for unknown reasons... Didn't get the "perk" but then, we stayed on AP rates, so I didn't ask, as I wasn't entitled... but we didn't really satisfy the Gold criteria either, since AP rates technically don't "count" towards that, so GO FIGURE. It's all one big wad of confusion. Just make sure that if you do any cancel/rebook stuff that you watch that credit card bill for those "one night's stay deposits". We had one they didn't reimburse when tehy cancelled the ressie, but then put another on... only showed creidt at check-in for teh one deposit. Had to dig up old credit card bills to show it.... very messy to reconcile. :headache:

[macraven]

we are checking in at hrh this thursday and very excited. i did join loews first program several months ago and read about the perks. we are staying in a club king room and i wondered if at checkin, is there a possible upgrade on club level that i could request if available? thanks.




i've had the free upgrade to club one time and always get the king suite by having the platinum loews card.

if there are rooms available, you can sometimes get the upgrade for additional $$.

if you decide to upgrade, try for room 7100.
i had that room in october and it had a fabulous view and close to the lounge and elevator.


depends if you can get a free upgrade by who is checking you in.
also, if there are any rooms available.

it's kind of a hit and miss situation on who gets the free upgrading.

[Laurabearz]

Where does one find supersaver deals??

I am a loews member (blue status sadly)
AAA member
APH

[bubba's mom]

Where does one find supersaver deals??

I am a loews member (blue status sadly)
AAA member
APH

On the right http://www.universalorlando.com/ht_extravalue.html under "Hotel Availability"..... then choose hotel you'd like and display the price "low to high"..... Should see "Supersaver" rate pop up ;)

Don't sweat being "blue"....we ALL had to start there ;)

AAA & supersaver are close in price...make sure to check both.

APH prolly won't release for a little while yet....recent history has shown us that this is not usually cheaper.....could be different this time tho :confused3

[Laurabearz]

Yikes.. Super saver for my time frame is $269 a night for HRH... Hoping to do better than that... AAA is the same

[macraven]

i used supersaver before and found it a lot cheaper than AAA.

last october i had booked with AAA and when the SS came out, i switched over to it.


it will probably drop in price soon.
keep checking back for it.

or call, you might get better info faster in case changes have already occured

[tran1172]

I've been a long time lurker of this board and have gotten so many great tips and advice over the years from reading the postings. By far, the most valuable advice is to stay onsite for express pass priveleges and to sign up for Loews First.

Well today, I opened my mailbox and found an envelope from Loews First with my new Platinum card. I thought I'd be Gold forever but I guess I finally qualified for Platinum with my last trip. I can't wait to book another vacation and enjoy a free upgrade to a suite.

Thank you everyone for all your contributions. Thank you to all the people that have asked the questions I would have asked and all the people who have answered them. I would never have understood the benefits of staying onsite or the importance of building loyalty with Loews First if not for this forum.

Much appreciated!

[bubba's mom]

Well, welcome and congrats! :cool1:

Don't just lurk....give yer input too! :goodvibes

[macraven]

your first post and honored you chose this thread to start with.

congrats on becoming platinum.


you'll enjoy it.

i have that level and enjoy the perks with it.


have a great trip!


I've been a long time lurker of this board and have gotten so many great tips and advice over the years from reading the postings. By far, the most valuable advice is to stay onsite for express pass priveleges and to sign up for Loews First.

Well today, I opened my mailbox and found an envelope from Loews First with my new Platinum card. I thought I'd be Gold forever but I guess I finally qualified for Platinum with my last trip. I can't wait to book another vacation and enjoy a free upgrade to a suite.

Thank you everyone for all your contributions. Thank you to all the people that have asked the questions I would have asked and all the people who have answered them. I would never have understood the benefits of staying onsite or the importance of building loyalty with Loews First if not for this forum.

Much appreciated!

[Ileana]

I booked RPR on AAA, but using the link Bubba's Mom posted, it looks like Super Saver is cheaper - Do I just call them up and tell them I want the Lowes Super Saver rate??

Thanks!!

Edit - called & asked for the rate & got it!! YAYYYYY

Thanks!!

[macraven]

I booked RPR on AAA, but using the link Bubba's Mom posted, it looks like Super Saver is cheaper - Do I just call them up and tell them I want the Lowes Super Saver rate??

Thanks!!

Edit - called & asked for the rate & got it!! YAYYYYY

Thanks!!

woo hoo............:woohoo:

[MassMom94]

This will be our third stay at HRH. We are going on a supersaver rate booked through the website. I have a Loew's card, lowest level, I believe that's blue.

The first time, I asked about the welcome gift and the desk person blew me off and told me my rate (AAA) didn't qualify. I think he was wrong, but at the time I didn't know enough to say so. He also was very snippy about the upgrade possibility (we'd booked a garden room) - didn't tell me any pool rooms weren't available, just told me we didn't qualify. The second time, I was too intimidated to even ask.

This time I'm determined not to be rolled, but I'm also spooked about asking when I've booked at less than rack rate. I do know through this board that others have reported that (1) you can get a welcome gift with a supersaver rate, and (2) you can be upgraded, if a room is available. We are leaving Monday. Can anyone tell me exactly what I should say to the desk staff about this? Any hints would be welcome!

[damo]

It is unlikely that much will be available on President's Day. However, you just need to be incredibly sweet and ask "if it isn't too much trouble, could you check and see..." You should get the welcome gift. Be persistent and say that the kids are really looking forward to it.

[macraven]

This will be our third stay at HRH. We are going on a supersaver rate booked through the website. I have a Loew's card, lowest level, I believe that's blue.

The first time, I asked about the welcome gift and the desk person blew me off and told me my rate (AAA) didn't qualify. I think he was wrong, but at the time I didn't know enough to say so. He also was very snippy about the upgrade possibility (we'd booked a garden room) - didn't tell me any pool rooms weren't available, just told me we didn't qualify. The second time, I was too intimidated to even ask.

This time I'm determined not to be rolled, but I'm also spooked about asking when I've booked at less than rack rate. I do know through this board that others have reported that (1) you can get a welcome gift with a supersaver rate, and (2) you can be upgraded, if a room is available. We are leaving Monday. Can anyone tell me exactly what I should say to the desk staff about this? Any hints would be welcome!


you will enjoy your stay at HRH.......
i have been there quite a few times also.

last year i booked and went with the super saver rate.
it is a qualifying rate and i received my welcome gift and amenities for the loews first membership.

and i did receive a room upgrade but i had requested that at the time i made my ressie.

if the check in clerk does not set up your welcome gift,
you can call star service on the phone in your room and it will be sent up.

or you can ask to speak to one of the front end managers that is on duty when you check in.

same goes for any issues or situations you may encounter.
always ask to speak to a manager on duty.
and don't wait until you get home to solve the issue, do it while you are still staying at the hotel.

you don't have to get demanding for anything.
if you have the loews card, you are entitled to amenities.
when ever i have had an issue, i don't get upset as i know anything can be corrected and fixed. i talk to all the employees there as i would my friends.
and i am always nice to my friends. :goodvibes

[FeeFeeWhite]

I've been a long time lurker of this board and have gotten so many great tips and advice over the years from reading the postings. By far, the most valuable advice is to stay onsite for express pass priveleges and to sign up for Loews First.

Well today, I opened my mailbox and found an envelope from Loews First with my new Platinum card. I thought I'd be Gold forever but I guess I finally qualified for Platinum with my last trip. I can't wait to book another vacation and enjoy a free upgrade to a suite.

Thank you everyone for all your contributions. Thank you to all the people that have asked the questions I would have asked and all the people who have answered them. I would never have understood the benefits of staying onsite or the importance of building loyalty with Loews First if not for this forum.

Much appreciated!


Welcome and don't be shy! Congrats!:woohoo:

[macraven]

FEE FEE....... where have you been?
i have missed you!

[Bunchkin]

Another Newbie here to the Universal threads!! :wave:


Hi Mac!!! :wave2:



We're planning a first trip to Universal after they open up Hogwarts!! :cool1:
So I'm finding all this info quite helpful!!! :goodvibes

[Terriberry]

I recently booked a trip to Universal from the Universal Website. I also joined Loews First and received my card. Will I still be entitled to the perks? I read somewhere that if you booked thru a third party you didn't get the perks.

[calgarygary]

Terriberry: it depends upon what you mean by booking through the Universal website. If you booked a pkg through Universal than no, you will not be entitled to LF benefits. If you booked room only then yes it will qualify if it was a regular, seasonal or supersaver rate.

[Terriberry]

That doesn't seem fair, if your staying on their property. I was looking forward to my wine and nuts and a free upgrade.

[bubba's mom]

That doesn't seem fair, if your staying on their property. I was looking forward to my wine and nuts and a free upgrade.

How many nites are you going? If you're staying 3 or more, SuperSaver might be available for you...or AAA...that rate qualifies. Just call the hotel and book using AAA rate ;)

[Terriberry]

Has anyone ever received the perks even though the reservation was made thru a 3rd party?

[AlexandNessa]

Has anyone ever received the perks even though the reservation was made thru a 3rd party?

They usually stick to their guns and deny perks for people who have booked through a 3rd party.

[calgarygary]

Has anyone ever received the perks even though the reservation was made thru a 3rd party?

Couple years ago, I booked with AP rate, which doesn't qualify. At the time, I was blue, and had a deluxe room so room upgrade wasn't applicable. I had my LF card out, and front desk clerk mentioned that rate didn't qualify for benefits but was given a free upgrade to club for our 5 night stay. Go figure, couldn't get a free bottle of wine but got an upgrade worth so much more!

[FireandIce]

They usually stick to their guns and deny perks for people who have booked through a 3rd party.

No, but I have gotten credit for my stays when booking third party, and APH rate. You should also be able to use the training facility, just show them your Loews card, they won't stop you.:thumbsup2

[FireandIce]

They usually stick to their guns and deny perks for people who have booked through a 3rd party.

Sorry about the previous post, I wanted to quote another post and quoted yours instead.:crazy2:


I was trying to say, that you would not get the perks but you may get credit, if you ask them to put your Loews number on your reservation.;)

[Terriberry]

How many nites are you going? If you're staying 3 or more, SuperSaver might be available for you...or AAA...that rate qualifies. Just call the hotel and book using AAA rate ;)

I already booked the package thru Universal. I don't want to screw up my reservations at this point.

[Terriberry]

Couple years ago, I booked with AP rate, which doesn't qualify. At the time, I was blue, and had a deluxe room so room upgrade wasn't applicable. I had my LF card out, and front desk clerk mentioned that rate didn't qualify for benefits but was given a free upgrade to club for our 5 night stay. Go figure, couldn't get a free bottle of wine but got an upgrade worth so much more!


What month did you go in? I hope that happens to me!

[calgarygary]

I doubt that the month will have anything to do with it. :confused3 When it comes to our onsite stays, we have received more than our share of mummy dust. :goodvibes

[donaldduck352]

:confused: I booked with US directly,then applied for my LF card. My trip is in 3weeks.I booked the super value with Florida Res. rate.Will it affect my chances for a upgrade?
:rolleyes1 Just like too know before I get a strange look from recep.(tried to upgrade before and got a lost look from them):rolleyes:

[bubba's mom]

:confused: I booked with US directly,then applied for my LF card. My trip is in 3weeks.I booked the super value with Florida Res. rate.Will it affect my chances for a upgrade?
:rolleyes1 Just like too know before I get a strange look from recep.(tried to upgrade before and got a lost look from them):rolleyes:

I'm confused :confused3 Did you book the Supersaver rate or the FL resident rate?? :confused3

[GrumpyFamilyof5]

I signed up for the Loews Card, it says 4-6 weeks for delivery. If I haven't recieved the card before we decide to go will that be a problem? Will I need it to check in if I decide to make ressies using our Loews #. ?:confused:
Also has anyone ever, for the gift, asked for the beer and nuts? Just wondering what kind of beer they bring, if it's something we don't care for I might go back and change it to the milk and cookies.....:)

[tinkerkel2u]

Hi Grumpyfamilyof5! I noticed you're the same person that asked about the military rates...just FYI, if you use military rates, they do not let you use your Loews card for the free goodies. Just thought you might like to know.

[macraven]

I signed up for the Loews Card, it says 4-6 weeks for delivery. If I haven't recieved the card before we decide to go will that be a problem? Will I need it to check in if I decide to make ressies using our Loews #. ?:confused:
Also has anyone ever, for the gift, asked for the beer and nuts? Just wondering what kind of beer they bring, if it's something we don't care for I might go back and change it to the milk and cookies.....:)




i did this the first time i went to stay on site.

i ordered my loews first card 2 weeks before my trip.
when i made my ressie for hrh, i told them i was a blue member in the process in order to get the free upgraded room.


3 days before i was to leave, i called loews and told them i needed the card
they gave me the number for my membership card and told me that is all i am required to have at check in. the tm at check in can verify membership by number.

call loews and ask for you membership number.
write it down in a safe place and take it with you when you go if you do not have the card in your possession by the time you leave.

you can change the welcome gift at check in time.
you can ask the front desk what type of beer.
if they can't answer you, have them call star service to find out.

i changed my welcome gift many years ago.
instead of cookies and milk, i request a special order of cookies and coke.

i don't like milk, i love coke.
i get my cookies and 2 bottles of coke when i call for it then.

if you do not get the welcome gift when you check in, call star service on your phone. it is a direct number, just push one button that lists star service and tell them you want the welcome gift that morning, night, next day, whatever.....

[GrumpyFamilyof5]

Hi Grumpyfamilyof5! I noticed you're the same person that asked about the military rates...just FYI, if you use military rates, they do not let you use your Loews card for the free goodies. Just thought you might like to know.

yes, I'm looking into both, whichever has the best rate is what we'll go with. If it means no free goodies, it'll be alright, that's what Walmart is for!!;)

[GrumpyFamilyof5]

i did this the first time i went to stay on site.

i ordered my loews first card 2 weeks before my trip.
when i made my ressie for hrh, i told them i was a blue member in the process in order to get the free upgraded room.


3 days before i was to leave, i called loews and told them i needed the card
they gave me the number for my membership card and told me that is all i am required to have at check in. the tm at check in can verify membership by number.

call loews and ask for you membership number.
write it down in a safe place and take it with you when you go if you do not have the card in your possession by the time you leave.

you can change the welcome gift at check in time.
you can ask the front desk what type of beer.
if they can't answer you, have them call star service to find out.

i changed my welcome gift many years ago.
instead of cookies and milk, i request a special order of cookies and coke.

i don't like milk, i love coke.
i get my cookies and 2 bottles of coke when i call for it then.

if you do not get the welcome gift when you check in, call star service on your phone. it is a direct number, just push one button that lists star service and tell them you want the welcome gift that morning, night, next day, whatever.....

Thanks!!:) oh and I like coke to!!:thumbsup2 :drinking1

[bubba's mom]

Also has anyone ever, for the gift, asked for the beer and nuts? Just wondering what kind of beer they bring,

::yes:: Got 1 jar of peanuts, 1 jar of cashews and 3 beers. 1 Corona, 1 Bud and 1 Amstel (i think?)...they were assorted... Don't see why you couldn't request all the same brand tho.... :confused3

[GrumpyFamilyof5]

::yes:: Got 1 jar of peanuts, 1 jar of cashews and 3 beers. 1 Corona, 1 Bud and 1 Amstel (i think?)...they were assorted... Don't see why you couldn't request all the same brand tho.... :confused3

I might do that, I'll ask for all budlight, if they can't, they can't, it's ok. DH and DD will love the cashews! Thanks for letting me know, appreciate it.;)

[bubba's mom]

I might do that, I'll ask for all budlight, if they can't, they can't, it's ok. DH and DD will love the cashews! Thanks for letting me know, appreciate it.;)

You're welcome...no problem! :thumbsup2

[vellamint]

Hi, Ive been trying to read completely through all of these really helpful stickys but am becoming quite bleary eyed lol.

If I get a second Loews Card for my husband so that I can choose the local gift in one room and he can choose the beer and nuts in his room.....will there be a problem with getting connecting (not adjoining) rooms as we have four kids and would prefer them to be in one room and us in another.....I know with Disney they will guarantee connecting rooms for family but the fact that he is "technically" in one room for the Loews perks and I am in another with my own perks make a difference.

(its late so please excuse the rambling above and I hope it is understandable)

[macraven]

at the loews on site hotels, you will have the connecting rooms due to your family size.
let them know when you make the ressie and be sure it is noted on it in advance.


i would suggest you read the loews intro on signing up for the cards.
i have not known both husband and wife getting a separate loews card but, i'm sure it can be done.

you can check with the hotel and ask in advance if you each need the loews card with different membership numbers in order to qualify for the welcome gift for both rooms.


i would do that before i signed up again for a loews card.

and, call loews to see what they say about it if the details you need to know are not on the promo page for loews first hotels membership

[vellamint]

at the loews on site hotels, you will have the connecting rooms due to your family size.
let them know when you make the ressie and be sure it is noted on it in advance.


i would suggest you read the loews intro on signing up for the cards.
i have not known both husband and wife getting a separate loews card but, i'm sure it can be done.

you can check with the hotel and ask in advance if you each need the loews card with different membership numbers in order to qualify for the welcome gift for both rooms.


i would do that before i signed up again for a loews card.

and, call loews to see what they say about it if the details you need to know are not on the promo page for loews first hotels membership

Thanks macraven = you always are a help!!

I think I will give them a call tomorrow just to have a note on my reservation as I made the ressies through AAA. I will have them add my Loews # also and then ask about whether my husband should get his own card.

Have a great night.

[macraven]

Thanks macraven = you always are a help!!

I think I will give them a call tomorrow just to have a note on my reservation as I made the ressies through AAA. I will have them add my Loews # also and then ask about whether my husband should get his own card.

Have a great night.

when you call, tell them you would like the welcome gift for both rooms.
that there are 4 kids and 2 adults in your party that will split the rooms up.

if they say each adult needs their own loews first card, then you have your answer on that question solved.

yes, call the hotel direct so they have it in their computer.
also make sure they have the loews number.


first time i used the loews membership i only had the number and not the card. i waited until a week or so before i applied for it online.

the hotel only needs the number to verify your membership



very important that you get the name of the person that gives you the information.
in case you check in and they have the info wrong on your file, give them the name of the employee and the hotel will probably honor it.

[bubba's mom]

when you call, tell them you would like the welcome gift for both rooms.
that there are 4 kids and 2 adults in your party that will split the rooms up.

if they say each adult needs their own loews first card, then you have your answer on that question solved.




if you have 2 rooms, you need 2 different Loews First cards.... You can't get welcome gift for 2 rooms w/ 1 card. I had called hotel directly and asked (helping someone else awhile ago).... :teeth:

[macraven]

thanks for sharing brab

[bubba's mom]

thanks for sharing brab

Yep...you know me.....sharin the love....or...at least, sharin somethin :rolleyes1

[knighthammer]

Staying at the RPH 6/18 - 6/23. I made reservations thru Expedia before I found this site. I got my Loews Card anyways. Looks like I don't get any special treatment but I wondered if they would be willing to do something special because we are there celebrating our daughter's 14th birthday. Any suggestions?

[macraven]

Staying at the RPH 6/18 - 6/23. I made reservations thry Expedia before I found this site. I got my Loews Card anyways. Looks like I don't get any special treatment but I wondered if they would be willing to do something special because we are there celebrating our daughter's 14th birthday. Any suggestions?

you can order a birthday cake for your daughter.

i believe you have to give maybe a 2 or 3 day notice for it.

lot to guests like to do the cake for special occassions.


depending on the number in your party, can help you decide what size of cake to order.

[wbh1964]

I registered some time back but never recv's an actualy card...do they send them out? We leave in about 5 weeks. Also, if I registered with Lowes after I booked with AAA...how do I let them know we are a Lowes member?

[lrauers]

Yes, you should receive a card from Loews with your member number on it. It doesn't make any difference to AAA that you are a Loews First member. But, in the future , if you book through Loews, you tell them you're a AAA member to get a discount. When you check in at the hotel be sure to tell them you're Loews First so they can start logging your stays which will accumulate and get you perks down the road.

[macraven]

I registered some time back but never recv's an actualy card...do they send them out? We leave in about 5 weeks. Also, if I registered with Lowes after I booked with AAA...how do I let them know we are a Lowes member?

no problem.

call loews and ask them to give you your membership number.

that is all you need when you check in to the hotel.
the number.
many do not have their cards as they applied right prior to their trip.


i did that in the beginning.

made the hotel ressie.
called loews and left within 5 days for my trip.

my card was at home waiting for me when i returned from my trip.


give your number to the check in tm and they can confirm it.

[ATAfamily]

We currently have "gold" status with Lowes. In order to get to the next level of "platinum" do all of our qualifying stays have to be within the year or are we just able to accumulate our stays over misc. visits until we are able to get the the next level?

Am I making sense? :confused:

[macraven]

this is the reference sheet that tells you the benefits and terms:




Welcome to LoewsFirst. Your new membership and the associated benefits will go into effect 72 hours after you enroll.

MEMBERSHIP LEVELS
LOEWSFIRST BLUE
Apply Now! LOEWSFIRST GOLD LOEWSFIRST PLATINUM
Eligibility Your benefits begin from your first stay. 3 qualified* stays or 6 qualified* nights entitles you to Gold. 10 qualified* stays or 15 qualified* nights entitles you to very prestigious Platinum
Welcome Amenity
Delight your senses with your choice of:
A bottle of red or white wine and nuts
Beer & Nuts
Fresh fruit and bottled water
Cookies and milk
A $10 Mini-bar Credit
A uniquely local gift
A treat for your pet
Free room upgrade Upon arrival and if available. Enjoy a premium room, if available, guaranteed at time of reservation. **Enjoy a suite upgrade for only $35 per night, if available upon arrival.** Enjoy a LoewsFirst suite, if available, guaranteed at the time of reservation.**
Late Checkout 3 hours beyond the regular check-out time, if available. 3 hours beyond the regular check-out time, if available.
Guaranteed Availability N/A Guaranteed reservations with 48 hours notice.** Guaranteed reservations with 24 hours notice.**
Access to the Fitness Center Tone your body with free access to our fitness center.
Partner Rewards With each qualified^ stay earn your choice of 500:
- Membership Rewards® Bonus Points
- American Airlines® AAdvantage® Miles
- Amtrak Guest Rewards® Points
- Midwest Miles.* With each qualified^ stay earn your choice of 750:
- Membership Rewards® Bonus Points
- American Airlines® AAdvantage® Miles
- Amtrak Guest Rewards® Points
OR
- 500 Midwest Miles.* With each qualified^ stay earn your choice of 1000:
- Membership Rewards® Bonus Points
- American Airlines® AAdvantage® Miles
- Amtrak Guest Rewards® Points
OR
- 500 Midwest Miles.*
Apply Now!

^ A quailified stay or qualified night is at any rate published by Loews Hotels. Group, negotiated, third party, government, Universal Passholder, Universal Florida resident rates and advanced purchase rates do not apply. Not valid with any other discount program, coupon, complimentary or promotional offer.
* Miles or points will be awarded once per stay.
** Premium room and suite upgrades are applicable to certain room and suite types only and subject to availability of those room types and suites.
** Guaranteed availability is subject to blackout dates. For complete list of blackout dates, click here

To earn Membership Rewards® Bonus Points from American Express®, the guest must be enrolled in both the Membership Rewards® program and LoewsFirst at the time of stay. Member must provide their 15-digit American Express® Card number in their LoewsFirst profile. Reservations must be made in the name of the LoewsFirst member and reservations ust be charged to the same eligible Membership Rewards enrolled American Express Card indicated in profile. Bonus points based on qualified stay. Bonus points will be credited to the Membership Rewards® account within 10-12 weeks after completion of a qualifying stay. Individual terms and conditions, as well as annual Membership Rewards® program fees, apply for certain Card products. For more information on the Membership Rewards® program, visit www.americanexpress.com/rewards or call 1-800-AXP-EARN. Bonus ID-7403.

American Airlines® and AAdvantage® are marks of American Airlines, Inc. American Airlines reserves the right to change the AAdvantage program at any time without notice. American Airlines is not responsible for products or services offered by other participating companines. For complete details about the AAdvantage program, visit www.aa.com.

Amtrak® and Amtrak Guest Rewards® are registered trademarks of the National Railroad Passenger Corporation. Amtrak may, in its discretion, cancel, modify, restrict or terminate the Amtrak Guest Rewards program, or any aspects or features of the Amtrak Guest Rewards program at any time without prior written notice.

For complete terms and conditions of the LoewsFirst program, please click here.



this is the link for the above.
http://www.loews-first.com/loewsfirst_benefits.asp

i am including that as sometimes when i copy and paste the columns blend together.

yes, the stay must be within a 12 month period per year.

[ATAfamily]

Macraven, thanks for the help.:thumbsup2

[macraven]

you are so welcome.


i try to help when i can

[wbh1964]

I see on this thread where some people who booked with AAA are getting Lowes perks. We booked thru AAA for 3 nights in June. I called Hard Rock to add my Lowes# to our ressie and they told me that even though we booked thru AAA, that AAA booked it with Universal Vacations and we are not able to get the lowes perks...I thought Universal was Universal??? Anyone understand this better than I do. I don't want something we are not entitled to but I don't want to depend on one ressie clerks theory either. Thanks!

[bubba's mom]

I see on this thread where some people who booked with AAA are getting Lowes perks. We booked thru AAA for 3 nights in June. I called Hard Rock to add my Lowes# to our ressie and they told me that even though we booked thru AAA, that AAA booked it with Universal Vacations and we are not able to get the lowes perks...I thought Universal was Universal??? Anyone understand this better than I do. I don't want something we are not entitled to but I don't want to depend on one ressie clerks theory either. Thanks!

You have to book the AAA RATE.... You aren't eligible for benefits because you booked through AAA .... See the difference?? YOU have to book the AAA rate, not have AAA book it FOR you ;) AAA books it thru Universal Vacations...which is 3rd party.

Have AAA cancel your res and YOU call the hotel and book your stay using AAA RATE.

Clear as mud???

[macraven]

I see on this thread where some people who booked with AAA are getting Lowes perks. We booked thru AAA for 3 nights in June. I called Hard Rock to add my Lowes# to our ressie and they told me that even though we booked thru AAA, that AAA booked it with Universal Vacations and we are not able to get the lowes perks...I thought Universal was Universal??? Anyone understand this better than I do. I don't want something we are not entitled to but I don't want to depend on one ressie clerks theory either. Thanks!

also use the loews benefit posting link i listed above.

click on the link for the black out dates.

no welcome gift will be delivered on a black out date.

i have 5 days at hrh in october.
my first day there is an eligible date for the amenity. my other dates are blackout dates.

this happened to me 2 years ago also.
if you do not receive your welcome gift on the eligible date, call star service for it to be delivered before the black out dates happen if your ressie encounters a partial non availability when you are there.

and do what bubba's mom said.
call and rebook.

[bubba's mom]

click on the link for the black out dates.

no welcome gift will be delivered on a black out date.

i have 5 days at hrh in october.
my first day there is an eligible date for the amenity. my other dates are blackout dates.

this happened to me 2 years ago also.
.


decisions, decisions :scratchin huh mac?? amenity OR HHN???

[macraven]

decisions, decisions :scratchin huh mac?? amenity OR HHN???

the thursday oct 9th is not a black out date.
i will ask for my welcome gift on that evening.

black outs for the loews will be friday the 10th and saturday the 11th.

i could do the welcome gift on the 12th or 13th but rather have it when i first check in.


at hrh, the weekends are usually booked solid due to HHN.
looking at the loews black out calendar, looks like all weekends are out

[bubba's mom]

i thought you were always supposed to get welcome gift on check IN day :confused3

[macraven]

NO perks if it is a blackout date.

3 years ago that happened to me and the weekend was blacked out for loews first perks.
so, i had my welcome gift sent on a sunday.


usually it is only october when the blackouts hit the loews hotels for weekends. (friday and saturday)

probably due to HHN weekends and hotels are at full occupancy.

[macraven]

** Guaranteed availability is subject to blackout dates. For complete list of blackout dates, click here:

listing all the loews so you can see how it is set up



2008 BLACKOUT DATES
Loews Annapolis Hotel
5/22
7/18, 7/19
8/30
9/20
10/10, 10/11, 10/17, 10/18, 10/25

Loews Coronado Bay Resort 1/31
2/1
3/4, 3/21, 3/22
4/15-4/17
6/12-6/14
Loews Denver Hotel
6/6, 6/7
7/4-7/7
8/23-8/28
9/2-9/6

Don CeSar Beach Resort,
A Loews Hotel
3/22
4/4, 4/5
5/24, 5/25
7/4, 7/5
8/30, 8/31
12/31

Loews Lake Las Vegas Resort
1/17, 1/18
2/26, 2/27
4/17, 4/19, 4/28, 4/29
5/1, 5/3

Loews Le Concorde Hotel
2/16
5/17
6/14, 6/21
10/13-10/18

Loews Miami Beach Hotel
2/14-2/17, 2/21-2/24
12/4-12/6
12/30, 12/31

Loews New Orleans Hotel
1/1, 1/5-1/7
2/2-2/3
2/14-2/17
3/15, 3/16
4/25, 4/26
5/2-5/4, 5/18, 5/19
7/4, 7/5
11/8-11/10
12/31

Loews Philadelphia Hotel 1/12
3/15
4/5
5/14, 5/15
6/25
8/18
10/13
11/6, 11/12
Loews Regency Hotel 5/12-5/15
9/14-9/18
12/1-12/17
Loews Santa Monica Beach Hotel 7/31-8/3
10/29-11/14
12/29-12/31
The Madison,
A Loews Hotel 10/10-10/15, 10/25-10/28
11/15-11/18
Loews Vanderbilt Hotel
4/25, 4/29
5/7, 5/8
8/22
10/3, 10/4, 10/24, 10/25
11/5

Loews Ventana Canyon Resort 2/6-2/9
4/14
6/1-6/3
7/22
11/13
Loews Hotel Vogue
6/5-6/8
9/12-9/15
10/3-10/4

Hard Rock Hotel® at Universal Orlando
2/16
3/17-3/22
10/10, 10/11, 10/17, 10/18, 10/24, 10/25, 10/31
11/1, 11/26-11/29
12/26-12/31

Loews Portofino Bay Hotel at Universal Orlando
2/16
3/17-3/22
10/10, 10/11, 10/17, 10/18, 10/24, 10/25, 10/31
11/1, 11/26-11/29
12/26-12/31

Loews Royal Pacific Resort at Universal Orlando
2/16
3/17-3/22
10/10, 10/11, 10/17, 10/18, 10/24, 10/25, 10/31
11/1, 11/26-11/29
12/26-12/31

2009 BLACKOUT DATES
Loews New Orleans Hotel
1/1, 1/2

Loews Santa Monica Beach Hotel
1/1







on the columbus day weekend, the blackouts start at the orlando hotels.
for the beginning of HHN, the first 2 weeks are not black out dates.
they are less crowded.

[bubba's mom]

Oh...see...we NEVER go during blackout dates... We are used to getting it the day of arrival....

Sorry....I didn't make myself clear...my bad! :flower3:

[Tbug1966]

I've scanned many, but not all of the posts about Loews Card benefits. Sorry if anyone has already posted these questions.

We're staying at the RPH next month using the APH rate. We also have the Loews Card which we've never used. We've never been to Universal before. I know we aren't entitled to some of the perks because of the APH rate. While there, can we still use the Loews card to get into the exercise room? Does the Loews member check in line still exist which was mention in one of the very first posts years ago? If so, can we still get into that line as a member even though we booked using the APH rate?

Thanks,
Teresa

[bubba's mom]

We're staying at the RPH next month using the APH rate. We also have the Loews Card which we've never used. We've never been to Universal before. I know we aren't entitled to some of the perks because of the APH rate. While there, can we still use the Loews card to get into the exercise room? Does the Loews member check in line still exist which was mention in one of the very first posts years ago? If so, can we still get into that line as a member even though we booked using the APH rate?

Thanks,
Teresa


Yes, yes and yes.

It is a HOTEL benefit card/club...you use it at the hotel. It just happens to be a 'rate' that doesn't qualify, which doesn't make sense to me :confused3 It's THEIR hotel and club system..... I'm guessing the rate may not qualify because it's a cheaper rate :confused3 I don't know...but, yes, you can utilize the fitness center and the Member check-in.... We did :thumbsup2

[macraven]

I've scanned many, but not all of the posts about Loews Card benefits. Sorry if anyone has already posted these questions.

We're staying at the RPH next month using the APH rate. We also have the Loews Card which we've never used. We've never been to Universal before. I know we aren't entitled to some of the perks because of the APH rate. While there, can we still use the Loews card to get into the exercise room? Does the Loews member check in line still exist which was mention in one of the very first posts years ago? If so, can we still get into that line as a member even though we booked using the APH rate?

Thanks,
Teresa


here is the link to see the loews benefits.

http://www.loews-first.com/loewsfirst_benefits.asp

you won't get the accumulation of days onto your blue card, the free upgrade or the welcome gift. you can use the fitness center though

brab answered your questions as if she had memorized the loews link.

she's a smart one that brab.........:hug:

[Tbug1966]

Thank both of you for your replies. I have one more question. Can I still get the late check out too?

Thanks,

Teresa

[bubba's mom]

Thank both of you for your replies. I have one more question. Can I still get the late check out too?

Thanks,

Teresa

::yes:: ...you should be able to.... just ask when you check-in

[macraven]

::yes:: ...you should be able to.... just ask when you check-in



for blue and gold loews members it depends on the occupancy level of the hotel at the time you are staying there.

if the hotel is to be full on your check out date, you might be turned down.

if you are platinum, it is guarenteed a late check out.

you should ask at check in.
if they say no, call in the morning of your check out date and ask again then.
situation may have changed at that point

[minniejack]

When using the exercise facilities are they free with Loew's first or only with club? Does the Loews card get you in to the exercise room, but you still have to pay?

[bubba's mom]

your Loews card gets you free access to the fitness center .... "club level" has nothing to do with it ;)

[macraven]

just like bubba's mom stated, you get in free.


all levels of the loews first card allows you the basic amenities.


i'm at platinum and receive a higher amount of american airline miles credit than what i did when i was at blue level

[M2DD's]

Were staying at RPR on one of the blackout dates (november 28th).We also have the Lowes first card. What don't we get since were there over a blackout date?We are paying a high rack rate of 345$ for 1 nite. Do we still get out gift we picked out(water and fruit) and a room upgrade?

[macraven]

i suggest you sign up and join AAA. the discount for the room will be tremendous compared to the rack rate you are paying for rph.

in chicagoland where i am, i pay $40 a year for membership.
it is worth it.

you can use the AAA for discounts in the park for food and merch.
you get 10% off.
same for city walk.

get the AAA then call and have your rate modified to reflect the discount rate.
call star service from your room or ask when you check in about the welcome gift amenity from loews first.
they might be able to work with you on it.

did you see your date for your orlando hotel on the above black out list?

that happened to me before so i received my welcome gift the day after which was a non black out date.

maybe you could set it up where you could receive it even if it is on the check out date.

[macraven]

i reread your question.

free room upgrade.

what level are you on the loews plan?
blue, gold or platinum..

if you are platinum, you needed to get the upgrade at the time of booking.
if you are blue or gold, you can get upgraded at the time of check in only if a room is available at that time.


if this is your first trip to rph, they might work with you and spread mummy dust your way....

smile a lot when you talk to the tm at the check in counter.

[bell.of.the.ball]

You have to book the AAA RATE.... You aren't eligible for benefits because you booked through AAA .... See the difference?? YOU have to book the AAA rate, not have AAA book it FOR you ;) AAA books it thru Universal Vacations...which is 3rd party.

Have AAA cancel your res and YOU call the hotel and book your stay using AAA RATE.

Clear as mud???

I cant see through mud so I m still stuck. :confused3 So if I get this right. I booked RPC on the phone with Universal and got a AAA rate. I gave them my LF number. I AM able for benifits?

[bubba's mom]

I cant see through mud so I m still stuck. :confused3 So if I get this right. I booked RPC on the phone with Universal and got a AAA rate. I gave them my LF number. I AM able for benifits?



If YOU call RPR and book it and use AAA rate, you ARE eligible for LF bens.

If your AAA Travel Agent calls and books the room for you (still using AAA rate) you are NOT eligible for LF bens.

I know it's confusing and doesn't make sense, but that's how it works.

Mud clearer now? :p

[bell.of.the.ball]

I dont know if I called the hotel directly, I called a number I dound on the universal webite. The confirmation letter head is from RPR that I recieved by email. It has my LF number on it.

[bubba's mom]

Then I'm guessing you are okay....you can call the hotel and make sure the rate you booked is "qualifying" if you want to be sure tho.

[calgarygary]

Loews First has become Your First and the benefits (which have changed) can be found here. (https://www.loewshotels.com/en/YouFirst/Benefits.aspx)

[GrumpyFamilyof5]

So does this mean no gift when you check in anymore or just when your a gold member? Sorry it's all a little confusing to me. I signed up awhile back, but haven't used it yet.
How much has changed from before? :confused3

[macraven]

So does this mean no gift when you check in anymore or just when your a gold member? Sorry it's all a little confusing to me. I signed up awhile back, but haven't used it yet.
How much has changed from before? :confused3

you would have to have 2 qualifying stays to earn the rewards at the blue card status.

click on the "here" link that calgary gary provided above in his post.

if you have not used your loews card before, you are at blue status with limited reward points of 250 for your stay.
you need to have 2 stays in the 12 month period to qualify for the rewards at blue card level.

the chart is easy to read. check it out.

no welcome gift at your level since this will be the first time you will be using it.

[shendley]

What a bummer. I'm in the same boat of having applied for my card a few months ago after I made my reservation at the Portofino. I was really keeping my fingers crossed for a room upgrade - didn't care that much about the welcome gift.

But, I'm curious: at check in, do the registration people actually plug your account number into a computer to check what you're eligible for or do they simply look at the card and see what level it says? Mine still says "blue" so without any further confirmation of my demotion to "member status," it would appear to indicate that I'm eligible for an upgrade, if available.

you would have to have 2 qualifying stays to earn the rewards at the blue card status.

click on the "here" link that calgary gary provided above in his post.

if you have not used your loews card before, you are at blue status with limited reward points of 250 for your stay.
you need to have 2 stays in the 12 month period to qualify for the rewards at blue card level.

the chart is easy to read. check it out.

no welcome gift at your level since this will be the first time you will be using it.

[macraven]

What a bummer. I'm in the same boat of having applied for my card a few months ago after I made my reservation at the Portofino. I was really keeping my fingers crossed for a room upgrade - didn't care that much about the welcome gift.

But, I'm curious: at check in, do the registration people actually plug your account number into a computer to check what you're eligible for or do they simply look at the card and see what level it says? Mine still says "blue" so without any further confirmation of my demotion to "member status," it would appear to indicate that I'm eligible for an upgrade, if available.

when you called loews to make the ressie, your loews number will be on that form that the hotel has.

when they pull up your reservation, it will show your loews number.
sometimes all they ask is do you have your loews card with you?
they won't need to see your card if it is in the files.

if you say you are a member and don't have the card, and it is not on the ressie form, then they can not confirm you did join loews you first program.

in the rules and regulations on the loews site, it states they have the right to change or terminate the program.

maybe they will have a grace period for the first 2 weeks to grandfather those guests in that have the blue card and have never used it.
i don't know.

as it states, you are a blue member until you have 2 separate stays in a one year period before you go to blue.



when are you going?
for present members, there is a 6 month grace period in order to get our stay in. if you do stay once in that 6 month period, you are stable at your level for the next 12 months after that.

[shendley]

Thanks for the additional info about how this works at check in. I don't know if my ressie will have my LowesFirst number as I made my ressie before joining (but I believe I called back after joining to tell them I had joined). I have a feeling that it will be a matter of luck whether we get counted as eligible for a comp upgrade if available. We check in this Saturday, so it won't be long before I find out.

I actually called Lowes this morning about this when I first came across this thread (and then the others about this topic) and was told I was no longer eligible for the free upgrade. So I wasn't offered any sort of grace period even though I've been a member for the last 3 or 4 months (though without having actually stayed at any Lowes properties yet). But I can't help but think there could be some confusion with regard to my card which clearly says "Blue" and not "Member" which is the new category I now belong to (on the website there's no category called "Blue Member," it's only "Member") with what amounts to no benefits at all. Anyway, I figure I'll ask if there's a free upgrade available for me since I'm a LowesFirst member. The worst that could happen is that I'm either told it's no longer available to me or there are none available anyway. It can't hurt to ask, eh?

when you called loews to make the ressie, your loews number will be on that form that the hotel has.

when they pull up your reservation, it will show your loews number.
sometimes all they ask is do you have your loews card with you?
they won't need to see your card if it is in the files.

if you say you are a member and don't have the card, and it is not on the ressie form, then they can not confirm you did join loews you first program.

in the rules and regulations on the loews site, it states they have the right to change or terminate the program.

maybe they will have a grace period for the first 2 weeks to grandfather those guests in that have the blue card and have never used it.
i don't know.

as it states, you are a blue member until you have 2 separate stays in a one year period before you go to blue.



when are you going?
for present members, there is a 6 month grace period in order to get our stay in. if you do stay once in that 6 month period, you are stable at your level for the next 12 months after that.

[calgarygary]

Doesn't hurt to ask and when you check in, have your id, your credit card and LF(YF) card together and hand all 3 to the clerk - maybe good things will happen.

[macraven]

i have received about 3 emails from loews so far.

the first one stated that since i received the email, it meant all my back info was in the system and i was still platinum.



ok, i pull up my ressie on the loews site thru the email i received today from them . (today's email states congrats...blah ....blah....in order to keep your status these are the rules...blah.,etc.)



it shows i don't have a ressie with them...........
i made the ressie late october last year and it went thru loews first.


called in the spring to make sure all was in order.


now, no ressie in the system.


good thing i printed out those emails prior and the confirmation ressie for this coming october.........

i have no worries, it will be honored.

this happened to me at rph 2 years ago when i booked january 1st for an october stay in the same year.

[macraven]

Doesn't hurt to ask and when you check in, have your id, your credit card and LF(YF) card together and hand all 3 to the clerk - maybe good things will happen.

shendley, do as calgary gary said above and stay very sweet and nice.

now, you probably are like that all the time, but stay really sweet and nice.
the front desk TM's can work wonders and spread mummy dust.....


let us know how it turns out when you come back please.
many of us homies base some of our answers to newbies based on how it went for them....

[shendley]

Thanks guys. I know 'nice and sweet' is the only way to encourage people to do good things for you. I don't get back 'till the 29th (and unless we get the free internet access don't plan on paying for it), but I'll definitely come back and post how it went then. I'm crossing my fingers!

shendley, do as calgary gary said above and stay very sweet and nice.

now, you probably are like that all the time, but stay really sweet and nice.
the front desk TM's can work wonders and spread mummy dust.....


let us know how it turns out when you come back please.
many of us homies base some of our answers to newbies based on how it went for them....

[scrabblegirl]

I just wanted to post my experience with the YouFirst program in case others have a similar situation.

I joined LoewsFirst last June and was a blue member. I had never stayed at a Loews hotel at that point. They changed it to YouFirst on July 15th, I believe.

When I checked in on July 24th, the lady confirmed that I was still a blue member and that I qualified for a room upgrade though no upgraded rooms were available. She told me I could call the front desk the next day and move if one became available, but we didn't want to leave the park to do that.

I also had free use of the gym and free wifi. I had to agree to the daily charge and enter my last name to login every day, but the charge did not appear on my bill.

My stay was booked with a group rate for the conference I was attending in the Pacifica ballroom and was still considered eligible for the YF benefits. I'm glad they kept their word about the benefits.

I can see why you're all so excited about the resorts and I hope that my family can go back next year to hit the parks without that stupid conference in the way!

[macraven]

i bet your conference was about scrabble board games.....

ok, what do i win since i guessed correctly....:goodvibes

[peel]

I stayed at RPR one time last year, and it was the first time using LF. Shortly before the switchover to YouFirst, I inexplicably received a Gold LF card. I just checked my status on the Loews website and I kept my Gold status in the transition. Not sure how that happened but I won't be calling to question it! :thumbsup2

[bubba's mom]

I stayed at RPR one time last year, and it was the first time using LF. Shortly before the switchover to YouFirst, I inexplicably received a Gold LF card. I just checked my status on the Loews website and I kept my Gold status in the transition. Not sure how that happened but I won't be calling to question it! :thumbsup2

Congrats...but you might have to check in to a Loews hotel (1 night minimum) sometime before Dec. 31, 2008 to maintain that Gold status for '09. If not, you might be dropped to Blue status.

[peel]

We won't be back until next May, so we'll see, I guess!

[perdidobay]

March will be interesting for me, under LowesFirst I was a gold member.
I'm assuming as of Jan 1 I will be just a member, they won't count the stay because I booked APH rate. That's ok, I'd rather have the $31 a day difference than any perks or member night stays.

It would be nice to get back up to Gold someday, though I don't see that happening.

[mvansear]

Hello All and thanks so much to all of you who give such helpful info on these boards!!! I have stayed at HRH twice during my visits to Universal. I have lurked these boards for several years. I am a huge planner and am now planning a stay for Jan 2010, I have a couple of questions. I called HRH directly to ask about what a premium room is considered as this next stay will be my first as a gold member. HRH told me that they were ending their association with the Lowes program as of Jan 2009, that HRH would have their own new member program. They did offer me to book my room now for Jan 2010 and still get the Lowes benifits, I declined. She said that RPH and PB would still participate in the Lowes programs. I soooo hope this was misinformation has anyone heard anything about this? :confused:

[Catrinabeach]

Sorry but it's true. HRH is no longer participating in YF. We stayed in August and were told them they are no longer participating and we did not receive the YF benefits.

[mvansear]

Awww sooo sad to hear that. I have only stayed at HR and can't imagine another hotel as we love the walk to the parks. Do you know anything about the HR member program? Where do you sign up? Do they pull in your old stays or are we back on the ground level?
Thanks
Marci

[Catrinabeach]

I haven't heard anything about the new program yet. They didn't have any info when we were there in August.

[MrsJobba1]

Hi
Just a quick question- I hope this is the correct forum

-Next August I am staying for 6 nights @ the Regency Lowes hotel in Newyork - I booked this via the Disney vacation club and am using my points to stay.

Would it be benefical for me to obtain a card before I stay?

I live in the UK would this be a problem?

Thankyou

[bubba's mom]

You can try...it doesn't cost anything to join (you won't get a card...they've done away with them)...

However, since you booked thru a 3rd party, your stay will probably not qualify. But, again, doesn't hurt to try.

[Laurabearz]

Hi
Just a quick question- I hope this is the correct forum

-Next August I am staying for 6 nights @ the Regency Lowes hotel in Newyork - I booked this via the Disney vacation club and am using my points to stay.

Would it be benefical for me to obtain a card before I stay?

I live in the UK would this be a problem?

Thankyou

That looks like a swanky hotel!! I might look at staying there on points too.

But I think bubba is right, stays on DVC points wont qualify for a Loews You First stay.

[MassMom94]

Congrats...but you might have to check in to a Loews hotel (1 night minimum) sometime before Dec. 31, 2008 to maintain that Gold status for '09. If not, you might be dropped to Blue status.

Earlier this week I got an e-mail from Loew's saying that my current status (gold) was going to be maintained through 2009., even though previously they had sent me something that said it was in jeopardy. Anyone else?

ETA: Nevermind. I just saw the other thread. Sorry!

[FeeFeeWhite]

I am Platinum and got it extended by the one more night in 2008. I have never booked using a Supersaver Rate (only used AAA). Does Supersaver Rates get you the You First Benefits also?

[macraven]

I am Platinum and got it extended by the one more night in 2008. I have never booked using a Supersaver Rate (only used AAA). Does Supersaver Rates get you the You First Benefits also?

yes, SS is a qualifying rate for loews

[MRS AR]

Earlier this week I got an e-mail from Loew's saying that my current status (gold) was going to be maintained through 2009., even though previously they had sent me something that said it was in jeopardy. Anyone else?

ETA: Nevermind. I just saw the other thread. Sorry!

I also received the same e-mail stating the gold stats will continue through 2009. I. Was going to call and ask them to match my gold status with Hilton Honors so I was't worried

[DoleWhipMom]

I did not have a stay in 2008 but when I logged into my account on the Lowes site, it still states I'm a Platinum member. I'm hoping that this really is true. My DH has a conference in May at the RP that I might go to. I know they don’t have too since we are getting a ‘conference’ rate, but I hope we'll get upgraded and get our member benefits. Anyone have a guess on the likelihood of this? Also, at the RP, the room upgrade is to a King suite right?

Thanks!

[rpbert1]

Thats correct upgrade to a King suite.
Cannot say what the chances are of getting it.
Everyone as far as i know kept their account membership through to 2009, although you will need the appropiate stays this year to remain at it.

[macraven]

loews sent out an email to all members and gave them a "gift" to allow all to stay one more year on their present status level.

yes at rph the upgrade on plat is king suite.

[DoleWhipMom]

Thanks for clearing that up. I'll keep my fingers crossed on the King suite upgrade. Since the status is carried to this year, I'll have to re-evaluate our vacation plans... A suite upgrade is sweet and I don't think I can make Plat again anytime soon.

[n2mm]

It appears that you no longer get any benefits when staying at HRH. Is this true? or am I reading the website incorrectly. I wondered why I couldn't put in my Loews number when making a reservation, though the box is available on the PBR and RPR. So am I outta luck for benefits if we stay at HRH?

[Rileygirl]

And to piggyback N2mm's question,

if you stay at HRH, will that count towards moving your status from blue towards gold even if you dont get any Lowes first benifits?

[damo]

And to piggyback N2mm's question,

if you stay at HRH, will that count towards moving your status from blue towards gold even if you dont get any Lowes first benifits?

No. Hard Rock Hotel does not participate. You don't get any of the Loews benefits or status points. But you do still get all the other great perks like unlimited express line access. For people who are only going to stay at the Loews hotels once a year, it probably doesn't matter.

[macraven]

HRH pulled out of the Loews membership program last summer.

it states that on the hotel website that HRH does not participate in the program.

[Laurabearz]

HRH pulling out of the Loews Program is part of the reason we are so happy we made the jump over to Royal Pacific!! What a lovely resort with a fab pool.

Of course since Loews dropped the House Of Blues Hotel here in Chicago, we cant keep even the gold status anymore and prefer the cheaper AP or Super Saver rates over the small perks.

[macraven]

laura, i received a special from loews for the chgo one.

i'll have to see if i still have it
hopefully it didn't go into file 13 already.

[Laurabearz]

laura, i received a special from loews for the chgo one.

i'll have to see if i still have it
hopefully it didn't go into file 13 already.

Mac, there is no Loews Chicago hotel anymore. None. :sad:

[macraven]

damn, then what was the special i received????


:lmao:

[Rileygirl]

Thanks for the info!

The kids are so excited about staying at the hardrock, I cant change hotels on them. I showed them pictures!

Next time we will do the Royal or Portofino Bay I guess -- I just hoped to be a gold member when we stayed there - darn!

[DoleWhipMom]

Very happy to report that the current specials being offered were finally available for RPH today for the time frame we are going (this past week they were not) so instead of the conference rate of $204, we booked for $159.68 a night and got the King Suite upgrade with my Plat level :cool1:. We have to stay another night (big hardship I know :rotfl:) to meet the 5 night minimum. Actually, the airfare will also be cheaper for us to leave the night before... yippeeee!

[cookiemonstermommy]

The site is under maintenance....does anyone have the 800# that I can call to obtain a card?

Thanks!

[mayerobeyer]

So I'm trying to figure out what's going on with the Loews First program. I know it's switched now to "You-First" and that's all well and good. However, they need to do a better job in the programming department. I tried logging into the system to see what was going on with my profile. No luck...apparently i'm using the wrong password.

So I then try to recover my password. The email never even sends from the website. I've tried it multiple times and it doesn't work. I'll be pretty angry if they've deleted my account since I've been a Loews-First member for about 2 1/2 years now.

I sent a service request...might necessitate a phone call though.

Anybody else have problems like this? I haven't logged into their site since they made the change from Loews-First to You-First.

[pixeegrl]

For me it always seems to be hit or miss when loggin in...go figure...

[emile]

So I'm trying to figure out what's going on with the Loews First program. I know it's switched now to "You-First" and that's all well and good. However, they need to do a better job in the programming department. I tried logging into the system to see what was going on with my profile. No luck...apparently i'm using the wrong password.

So I then try to recover my password. The email never even sends from the website. I've tried it multiple times and it doesn't work. I'll be pretty angry if they've deleted my account since I've been a Loews-First member for about 2 1/2 years now.

I sent a service request...might necessitate a phone call though.

Anybody else have problems like this? I haven't logged into their site since they made the change from Loews-First to You-First.


Exact same thing happened to me. I tried calling but still can't get in. Let me know if you figure it out.

[rpbert1]

Same thing has been happening to me ,for quite some time. I emailed them from the Loews page, a few times. they kept sending me an email saying it was reset to my Youfirst number, but still no joy logging on.
I replied to the last email, they said a manager would be in touch, about 2 days later i got email saying it was working . so i went and was able to log on without any probs. apparently they updated the site ,and have been having problems.


So I'm trying to figure out what's going on with the Loews First program. I know it's switched now to "You-First" and that's all well and good. However, they need to do a better job in the programming department. I tried logging into the system to see what was going on with my profile. No luck...apparently i'm using the wrong password.

So I then try to recover my password. The email never even sends from the website. I've tried it multiple times and it doesn't work. I'll be pretty angry if they've deleted my account since I've been a Loews-First member for about 2 1/2 years now.

I sent a service request...might necessitate a phone call though.

Anybody else have problems like this? I haven't logged into their site since they made the change from Loews-First to You-First.

[mayerobeyer]

Just got a response back from them after using their request assistance thing on their website:

Dear xxxxx,


You recently requested assistance with your online account. I have verified that the email address on your account is xxxxxxxx.



If you are having trouble logging in, please visit www.loewshotels.com/youfirst and click the Forgot Password link in the YouFirst Sign In section to have a temporary password emailed to you at that address. Please note that this password is case-sensitive and must be entered exactly as it appears.



Thanks and we look forward to seeing you at a Loews Hotel soon!

Sincerely,

Your Friends at Loews Hotels



Which is sort of redundant...since they want me to use the feature that is actually why I had them research the incident in the first place. Hmmm...

[macraven]

they do that so it can be reset by you once you are on the site.

i had to do that twice last year as i could not get through the regular way.


go to the youfirst site and you will get it with their sent pw.
change the pw to your liking once you enter the site.


good luck.
i know it is annoying to have to keep repeating those steps.

[mayerobeyer]

they do that so it can be reset by you once you are on the site.

i had to do that twice last year as i could not get through the regular way.


go to the youfirst site and you will get it with their sent pw.
change the pw to your liking once you enter the site.


good luck.
i know it is annoying to have to keep repeating those steps.

Hey Mac!

Yeah, I know how it's supposed to work. I'm a web software developer...I've built the same type of systems MANY times. I'm telling you that the email with the temporary password is never even sent from their site.

:headache:

[patster734]

Hey Mac!

Yeah, I know how it's supposed to work. I'm a web software developer...I've built the same type of systems MANY times. I'm telling you that the email with the temporary password is never even sent from their site.

:headache:

I'm having the same problem! I was attempting to log in to verify my member number. After several failed attempts, I requested a password reset. Still waiting on my password email that was requested this morning.

[macraven]

Hey Mac!

Yeah, I know how it's supposed to work. I'm a web software developer...I've built the same type of systems MANY times. I'm telling you that the email with the temporary password is never even sent from their site.

:headache:

the loews youfirst site is not easily accessible at times.
sometimes i get the "under maintenance" message.
sometimes i get to it immediately.

i'm sure you have a lot more knowledge than i do on computers and websites. i think i was just lucky my pw went through for me.
i'm usually the one screaming for help when dealing with websites.



I'm having the same problem! I was attempting to log in to verify my member number. After several failed attempts, I requested a password reset. Still waiting on my password email that was requested this morning.

if you can't get the email from them, call them and have them reissue a pw while on the phone with them.
also, have them stay on the line with you until you do gain access to their website.


i hate to say this but my pw worked.
i just tried it to get to the site.

but one thing i did find was i do not have any reservations listed in my account.
i called them to inquire about that.

they stated that any reservation made by phone will not be reflected on the youfirst site.

only reservations made online will show up in the file of your youfirst account.

get this, the only way you can get your upgrade is by calling, not booking online.

man, those rules are really stupid.............



i did ask why some people are not able to enter the site with their password.

i also asked for those whose pw was not accepted on the website and a new one was requested, did not receive the email with that information.

i was told by 2 different loews employees there is nothing wrong with the site.

i find that hard to believe since both of you have not been able to gain access to it.

i suggest you call loews and have them log you in to the youfirst site.

1-866-563-9792

[Laurabearz]

I am still having issues logging in, and I have requested my password to be sent many times (today too) and have not gotten it.

I will be calling tomorrow, thanks for the number Mac

[patster734]

Thanks for the number, Mac! I too will be calling tomorrow about resetting my password.

[macraven]

when you call, they will first transfer you to the orlando ressie site.

from there once you tell them your pw is not letting you in and the request for a reset email pw has not come, you might be transferred to one more person.

the person that checked my ressie on the loews youfirst site was the one that gave me the info on which number to use

she also said this number is good to call on for the ressie info:


888 464 3551

this one is direct to the orlando reservations for loews youfirst

[rpbert1]

t reset password would never send me a new one, just like others here, but eventually got it sorted

[mayerobeyer]

I'm going a different route, guys. I want to get the actual site fixed so nobody has this problem anymore. It's probably the developer in me...

Anyway, I've had them direct me to the CRM manager at Loews so I can let them know what's going on and their Development department can fix the site. I'll let you guys know what comes of it.

[macraven]

I'm going a different route, guys. I want to get the actual site fixed so nobody has this problem anymore. It's probably the developer in me...

Anyway, I've had them direct me to the CRM manager at Loews so I can let them know what's going on and their Development department can fix the site. I'll let you guys know what comes of it.



you're a good homie to do that.
tanks !!


then you should send them a bill for your services.......:rolleyes1

[mayerobeyer]

you're a good homie to do that.
tanks !!


then you should send them a bill for your services.......:rolleyes1

Nah, I'm not going to fix it.

I just want to make them aware of what's going on with the system. Honestly, I'm going to need to make reservations soon so I just want to know my status. :confused3

[mayerobeyer]

Wow.

I finally got my password reset, logged into their system, and was rewarded with a nice shock. My member level is "N/A". Just fantastic. I'm sitting here staring at my platinum loews first card just absolutely dumbfounded. I just sent them another email to figure out what in the blue hell has happened to my status. What a royal pain the the rear.

Might as well change the name to "Forget YOU FIRST."

[macraven]

that happened to me also last year when they changed the program in july.

i had the N/A status.

i sent a letter and they informed me their records showed platinum status.
the confirmed it with an email for my benefit.

many weeks later, the platinum status did show on the youfirst site.


i'm not thrilled with the way that site works.


send them an email.
tell them to fix it and send you a confirming email for the mean time.

[bubba's mom]

Email nuthin'... I'd be on the PHONE! :mad:

[mayerobeyer]

If I don't get some movement on this and get it rectified before Wednesday I'll call. I'm booked for my trip on Friday to RPR and would like to have my status changed back to where it should be before i go.